Customer Reviews for U-Haul Moving & Storage of Benton Harbor

3,277 reviews

1529 M 139 Hwy   Benton Harbor, MI 49022
(@ Napier)

(269) 927-4494

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(269) 927-4494

1529 M 139 Hwy
Benton Harbor, MI 49022
(@ Napier)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Only one person working when I dropped off vehicle . Waited in the return site that said remain seated. Finally went inside to find someone to drop off key

PATRICK JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Dona K. 
Rating:
5.0

Customer did not leave a comment.

JAMES PETER M. 
Rating:
2.0

Truck was dirty, check engine light was on from the turn of the engine.

John P. 
Rating:
2.0

The location was understaffed with one overworked employee at the entire location. Returned equipment overflowed into the street because there was no one available to move returned equipment. On the other hand, the single employee was kind and helpful - just overworked.

John S. 
Rating:
2.0

There should be more room for guests to park in front of the building. The front door was not working. There was a sign but I am handicapped and it was hard to navigate the door.

charlene R. 
Rating:
4.0

Nothing, the King family were very helpful

Craig W. 
Rating:
4.0

Cleaner pick up and drop off areas

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

EVELIA G. 
Rating:
5.0

Very friendly staff and clean facility

Matt P. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE L F. 
Rating:
5.0

Super easy to get and hook up. Staff was very friendly and drop off was hassle free. I will use this location and company anytime i need moving equipment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Staff is very helpful and knowledgeable.

VALERIE E. 
Rating:
5.0

Customer did not leave a comment.

Boon-Chai N. 
Rating:
5.0

Customer did not leave a comment.

Roni B. 
Rating:
5.0

Customer did not leave a comment.

FARQAD A. 
Rating:
5.0

Great service.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Joseph U. 
Rating:
3.0

Make more room in the lot to maneuver the big trucks around. I had to squeeze a 26 foot truck through a 27 foot hole

Scott M. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Ellen J. 
Rating:
5.0

Love working with these guys. I rent trailers once and sometimes twice a month and I've recommended them to friends

Joseph H. 
Rating:
5.0

Eric was great! And Carol who also helped us was just as wonderful. Great customer service, great experience. Will refer friends and family for rentals. Thank you!

Sara G. 
Rating:
4.0

Customer did not leave a comment.

Carey C. 
Rating:
3.0

truck return space very crowded and backed up into the street.

phillip H. 
Rating:
3.0

Attendant charged us the "safe Tow & tax" even though we chose not to purchase it. Chat noted the incident & $25 of the $26.50 was refunded once trailer returned. You kept the tax we paid.

Frederick P. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Rick J. 
Rating:
4.0

Very nice people working there.

Charlet O.  |  Overall Experience 
Rating:
5.0

The attendant who helped us check in was very kind and helpful.

JAMES G. 
Rating:
5.0

After a scheduling snafu where uhaul changed my hitch installation date w/o telling me in time, they made it right by only postponing the hitch install 2 days instead of 10 days. They were courteous and they came thru! I'd go back to them.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

REGINA J. 
Rating:
4.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Cherie P. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Roxanna O. 
Rating:
4.0

Staff and Manager where very polite and helpful.

Jeffrey E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

THe truck was clean but needs some work it had a very bad vibration in it.

Timothy J. 
Rating:
5.0

First rate experience, no improvement needed.

Bruce B. 
Rating:
3.0

Return area was cluttered. Staff in the yard was very helpful, even in a rain storm.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY CRAIG M. 
Rating:
5.0

All was good. The staff was friendly and helpful. I was in and out quickly.

Kim G. 
Rating:
5.0

Make sure all lights are working on equipment before customer get in to location.

William L. 
Rating:
5.0

Excellent customer service.

Kevin I. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

Truck was very poor shape and lack of maintenance

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Ruthven R. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Quick service. Easy pick up and drop off.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
1.0

My entire rental reservation and billing has been a nightmare ..... please have someone contact me asap.

Jerry U. 
Rating:
5.0

The truck we used was very . rough ride.far than that ever things beside that was good.

Rochelle W. 
Rating:
3.0

Customer did not leave a comment.

Molly M. 
Rating:
5.0

The staff here were super friendly and helpful in getting us the boxes and accessories we needed. Great advice on what to buy and use. Absolutely one of the best U-haul experiences we have had!!!!

Tyler S. 
Rating:
5.0

Hi, Equipment rented Chevrolet Silverado pick up Truck had extream difficulty towing 5000 lb boat out of the water. Wheels spinning while boat not coming out of water. Silverado should tow 11000 pounds. Boat with trailer i Weights about 6000.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

Doris B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA ANN F. 
Rating:
2.0

Customer service was horrible. The sales associate didn't even show us where the truck was, we had to walk around until we found it.

Katina H. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Delvin W. 
Rating:
5.0

Customer did not leave a comment.

Kellie C. 
Rating:
5.0

Very convenient and efficient process. All Uhaul reps were very helpful and friendly. And all at a very reasonable price. Great experience!

victor G. 
Rating:
4.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Staff was professional and attentive to my needs. Will give them my business again.

Daniel H. 
Rating:
5.0

Attendant should have walked us out to the truck and told us a few things. We didn't do the latch correctly and wound up jamming it at the top. Otherwise everything was fine.

Margaret G. 
Rating:
4.0

The layout is a bit confusing, especially if you go in the wrong way like I did. Adding some signs at the entrance/exit may have caught my eye in time than the marked arrows on the cement. Once you have your truck aligned in the correct spot, the directions are helpful to facilitate the process.

Alexander A. 
Rating:
2.0

It is impossible for mobile check in at this location where you drop off your truck it seems the service is lost every time I rent from uhaul!!! I got no reminder text to check in and they cancelled my reservation while I hd to wait in line in the store. They rescheduled it but wasn't the reason to do it mobile to avoids waiting in line? The truck shook like crazy on the highway and the check oil light was on. It later went away but the truck was old over 175,999 miles on it. Couldn't check in mobile app and they ended up charging me 2 days for everything including a dolly that was all used for only one day.

Renae D. 
Rating:
5.0

Customer did not leave a comment.

Praveen M. 
Rating:
4.0

Customer did not leave a comment.

Mark W H. 
Rating:
3.0

Customer did not leave a comment.

Ronald W. 
Rating:
4.0

Clean windshields on the trucks

Karen M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY JOHN C. 
Rating:
5.0

Customer did not leave a comment.

MARIA J. 
Rating:
4.0

Customer did not leave a comment.

JANIE M. 
Rating:
1.0

Get people who know what they are doing. Make sure to document all previous damage to equipment before it leaves the yard. Make sure all lights are working. Just shrugging your shoulders and saying it will be okay, isn't okay. I will never use this dealership again.

Ginger S. 
Rating:
5.0

on all ramps - test functionality between customers. We had to fight with our ramps on the trailer to close them. It took two people (including the store employee) to get them to close - this should have been a 1 person job.

Darryl S. 
Rating:
5.0

Totally awesome service. Thank you!

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

The Benton Harbor Location is Excellent!!!!! Your online system continues to fail. Your South Bend Branch on Western is poorly managed, and I wasted 3 hours because your national support team sent me there when it was closed. Horrible experience, costly in money and time.

Mark C. 
Rating:
5.0

First time using your service and I am so happy that I did!!!! Great, great customer service!!!!

John Z. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
4.0

I Had to find a rep. to return equipment

Nick J. 
Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
1.0

Couldnt submit pics to Uhaul website when trailer returned. Over charged $200. Called & will take days to get $200 back…,..it didn't take days for you to take my money but days to return it?

Hervy T. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Montgomery W. 
Rating:
4.0

The interior of the truck reeked of cigarette/marijuana smoke so bad that I couldn't drive without the windows rolled down. The rest of the truck was OK. Make sure that the trucks are deodorized/sanitized between rentals. Thanks

Walter B. 
Rating:
2.0

I rented a trailer and it was given to me with a flat tire. I almost got into an accident because of the trailer's erratic jerking and bouncing due to the flat that was unnoticeable because it was being held up by the front tire on the same side. I also ended up spending twice as much gas from dragging the flat trailer. The trailer was not properly inspected, or maintained prior to my rental. Despite my hardship and scares. No effort was made to lighten my load on the bill.

Diuver M. 
Rating:
5.0

Everything went well. Just whaling on my $100 deposit. Thank you for your service

DARNELL FERNANDO P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg H.  |  First Impressions 
Rating:
5.0

Great personal service.

Michael D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thelmela B.  |  First Impressions 
Rating:
5.0

All of the staff were very helpful and pleasant

Stuart M.  |  First Impressions 
No reviews have been submitted for this location.

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