Customer Reviews for U-Haul Moving & Storage of Benton Harbor

3181 reviews

1529 M 139 Hwy   Benton Harbor, MI 49022
(@ Napier)

(269) 927-4494

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(269) 927-4494

1529 M 139 Hwy
Benton Harbor, MI 49022
(@ Napier)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
1.0

Couldnt submit pics to Uhaul website when trailer returned. Over charged $200. Called & will take days to get $200 back…,..it didn't take days for you to take my money but days to return it?

Hervy T. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Montgomery W. 
Rating:
4.0

The interior of the truck reeked of cigarette/marijuana smoke so bad that I couldn't drive without the windows rolled down. The rest of the truck was OK. Make sure that the trucks are deodorized/sanitized between rentals. Thanks

Walter B. 
Rating:
2.0

I rented a trailer and it was given to me with a flat tire. I almost got into an accident because of the trailer's erratic jerking and bouncing due to the flat that was unnoticeable because it was being held up by the front tire on the same side. I also ended up spending twice as much gas from dragging the flat trailer. The trailer was not properly inspected, or maintained prior to my rental. Despite my hardship and scares. No effort was made to lighten my load on the bill.

Diuver M. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
3.0

Van I reneted was stickey in the back, there was trash in the cab, and a college physical exam form in the side door pocket. Usually, the vans are clean and well maintained.

EDWARD MACOMB M. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Keep up the good work

Curtis C. 
Rating:
5.0

Driving before people get any information that it's safe for them to get on the highway because the truck that I had it wasn't safe to get on the highway

Sandra T. 
Rating:
4.0

Thale lady that check us out was super thorough with explaining the rules. I appreciated her.

Megan D. 
Rating:
5.0

Carol King is amazing!!

Joseph F. 
Rating:
3.0

Customer did not leave a comment.

Marian S. 
Rating:
1.0

I signed up for the Truck Share 24/7 so I could pick up my rental after business hours. When I arrived and began the "Pick up my truck" process on my phone, the app informed me that I would have to do it during business hours. A call to customer service resulted in 43 minutes on hold, followed by getting disconnected. I had to be at the store when they opened the next morning, rather than being at an event getting set up. Person at the counter said this kind of error happens frequently with the Truck Share 24/7. Very unhappy with the whole process.

Erin F. 
Rating:
4.0

Some pre-existing damage was not marked. Had to be swept out by staff before I could rent it.

Ronald M. 
Rating:
2.0

Trailer door needed to be replaced. It was very Very hard to open & close. When I came to pickup the trailer, I waited in the parking lot for 30 minutes for someone to put the trailer on my hitch. 30 minutes !!!! THAT IS RUDICULOUS !!! I was on my phone, calling for someone to help for so long that my phone died !!! Only then did I go back inside to find someone, when someone appeared !!! I am sure they were watching me out in the parking lot pacing back & forth on their cameras !!! They only came out when they saw me coming in !!! Luckily when I returned the trailer, there was a nice young man in the return parking lot that immediately helped disconnect the trailer & got me checked out very quickly :)

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Breaks, steering, and tires weren't as good as they could have been. Customer service was outstanding though!

Joshua P. 
Rating:
2.0

A customer dropped their trailer in the return area which backed up myself and another customer. HUGE inconvenience while no employees where there

Stacey Q. 
Rating:
5.0

Outstanding customer service, thank you.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Very polite and efficient.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

The trailer had loose u-bolts on the rear axle which wasn't realized until after the trip was completed. Made sure to notify drop-off location.

DeAnna W. 
Rating:
5.0

Customer did not leave a comment.

Edwin J. 
Rating:
5.0

easy process, friendly staff

EDWIN J. 
Rating:
4.0

Check trucks before sending

Ethan P. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Door was not lubricated and was difficult to open and close...thought at times we would not be able to get it open,

Ann B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
3.0

We were told the 10' truck we rented would have a ramp, but there wasn't one included. It was a let down to not have that.

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

Forrest A. 
Rating:
5.0

The pick up location was wonderful and the people wonderful but it was 102 miles from my home and I was told it was 62 miles. I was not happy with the reservation uhaul process. The people who gave me the trailer were great to interact with.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Cerita J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cerita J. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
1.0

Upon moving out there was mice feces all over my items… totally disgusting.

SHONNETT W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelley C. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

I appreciated the excellent communication and help whenever I called!

Claire S. 
Rating:
5.0

The pick up process went perfectly smooth and the staff was very friendly. The problem is with the confirmation of the truck and return. PLEASE DO NOT ALLOW a truck to be reserved at a location if it is truly not available. The process of having an agent call after the fact to tell me that my truck actually is t available for the time and at the location I reserved it at is unacceptable. Get a better handle on your inventory and only allow those search results. Lastly, your mobile return process via the text link is an ABSOLUTE NIGHTMARE! Figure out the steps that are critical to know for a return and be done! You can always call the renter to finalize any other information. It is unbearable!!

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
5.0

Provide the actual vehicle that is requested,

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

I'm not sure her name, but the assistance and transaction in Benton Harbor was excellent.

David A. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Team there is very knowledgeable and helpful.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Roselyn C. 
Rating:
3.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
5.0

Customer did not leave a comment.

KERRY WILLIAM R. 
Rating:
5.0

Great help at the desk. Quick response and attention to detail.

Stephen P. 
Rating:
5.0

self drop off, easy to use

Pete V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY RAY C. 
Rating:
4.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Great staff especially the manager!!

Kevin M. 
Rating:
5.0

I made my reservation online and changed it after booking to a Mobile check-in. At home, I did all the stuff - taking a photo of my license front and back, entering my license information, etc. When I arrived at the location, I had to take photos of my license again and enter contacts for verification. Maybe I didn't save the info when I did it at home ahead of time but it was super annoying to have to do it again, on-site, in the wind, when I was in a hurry to get on the road. Other than that, very helpful service at the location, truck was as expected and ran great and return was easy. Thanks!

Kelly B. 
Rating:
5.0

Everything went well. Just whaling on my $100 deposit. Thank you for your service

DARNELL FERNANDO P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sierra P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

Emily N. 
Rating:
2.0

Could barely enter into drive as trucks were stacked up blocking entry of a busy street. Was told I would get a $39.00 savings rate for dropping to this local. Charged way over the promised rate. Seller said savings rate would be honored at drop off and it does not appear this way.

bud V. 
Rating:
4.0

My reservation was not entered into the system for Benton Harbor location. The manager Eric was able to get the trailer situation sorted out and got me on my way with minimum delay.

Albert V. 
Rating:
3.0

Have decent waiting room for those who can't leave their vehicles.

Virginia C. 
Rating:
5.0

Excellent service. Thank you

Patrick W. 
Rating:
5.0

Good job

Christopher S. 
Rating:
5.0

The manager was efficient and friendly. No issues whatsoever.

Rebecca G. 
Rating:
5.0

Great service!

alison P. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
1.0

They never give your money back they always come up with sum not to give your money back.

Natasha W. 
Rating:
5.0

Customer did not leave a comment.

Grant L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
3.0

Customer did not leave a comment.

Paul E. 
Rating:
3.0

drop off area was left pretty messy

BENJAMIN PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Gustave C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Such a pleasant lady to work with and we would diffenately work with Amy again.

Gabrielle E. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
1.0

All equipment was poor I want my money back

Latakeila M. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
5.0

I don't have anything bad to say there team is awesome there trucks are clean and you feel safe before leaving

Kenneth K. 
Rating:
4.0

Prompt cheerful service.

David S. 
Rating:
5.0

Check in was very easy. Overall rental worked great

George W. 
Rating:
5.0

I really appreciated the service and will use this location in the future

Scott M. 
Rating:
4.0

Customer did not leave a comment.

SANDRAMARIE L. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Nothing to improve. The owner and his wife were super helpful when it came time for me to remove my cars and disconnect the two auto transporters so I could take my trucks to unload. They were equally helpful when it can time to drop off the trucks. They are hardworking, honest and friendly young entrepreneurs. I love it!!!

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

Margaret J. 
Rating:
5.0

Customer did not leave a comment.

Marco J. 
Rating:
1.0

The cab had some trash in it when I first arrived. I also tried to switch my reservation to one-way because I didn't realize I had to return it to the same location. Unfortunately I was charged double and had to drive 120 miles back to return the truck. The fact that you guys couldn't make an exception was ridiculous. I will never be renting with uhaul again and I will not be recommending it to anyone.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Greg H.  |  First Impressions 
Rating:
5.0

Great personal service.

Michael D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thelmela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy & William R.  |  Overall Experience 
Rating:
5.0

Thank you

CASSANDRA B.  |  First Impressions 
Rating:
5.0

The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!

Nathan H.  |  First Impressions 
Rating:
5.0

All of the staff were very helpful and pleasant

Stuart M.  |  First Impressions 
No reviews have been submitted for this location.

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