Customer Reviews for U-Haul Moving & Storage of Benton Harbor

3,227 reviews

1529 M 139 Hwy   Benton Harbor, MI 49022
(@ Napier)

(269) 927-4494

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(269) 927-4494

1529 M 139 Hwy
Benton Harbor, MI 49022
(@ Napier)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Return area was cluttered. Staff in the yard was very helpful, even in a rain storm.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY CRAIG M. 
Rating:
5.0

All was good. The staff was friendly and helpful. I was in and out quickly.

Kim G. 
Rating:
5.0

Make sure all lights are working on equipment before customer get in to location.

William L. 
Rating:
5.0

Excellent customer service.

Kevin I. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

Truck was very poor shape and lack of maintenance

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Ruthven R. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Quick service. Easy pick up and drop off.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
1.0

My entire rental reservation and billing has been a nightmare ..... please have someone contact me asap.

Jerry U. 
Rating:
5.0

The truck we used was very . rough ride.far than that ever things beside that was good.

Rochelle W. 
Rating:
3.0

Customer did not leave a comment.

Molly M. 
Rating:
5.0

The staff here were super friendly and helpful in getting us the boxes and accessories we needed. Great advice on what to buy and use. Absolutely one of the best U-haul experiences we have had!!!!

Tyler S. 
Rating:
5.0

Hi, Equipment rented Chevrolet Silverado pick up Truck had extream difficulty towing 5000 lb boat out of the water. Wheels spinning while boat not coming out of water. Silverado should tow 11000 pounds. Boat with trailer i Weights about 6000.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

Doris B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA ANN F. 
Rating:
2.0

Customer service was horrible. The sales associate didn't even show us where the truck was, we had to walk around until we found it.

Katina H. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Delvin W. 
Rating:
5.0

Customer did not leave a comment.

Kellie C. 
Rating:
5.0

Very convenient and efficient process. All Uhaul reps were very helpful and friendly. And all at a very reasonable price. Great experience!

victor G. 
Rating:
4.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Staff was professional and attentive to my needs. Will give them my business again.

Daniel H. 
Rating:
5.0

Attendant should have walked us out to the truck and told us a few things. We didn't do the latch correctly and wound up jamming it at the top. Otherwise everything was fine.

Margaret G. 
Rating:
4.0

The layout is a bit confusing, especially if you go in the wrong way like I did. Adding some signs at the entrance/exit may have caught my eye in time than the marked arrows on the cement. Once you have your truck aligned in the correct spot, the directions are helpful to facilitate the process.

Alexander A. 
Rating:
2.0

It is impossible for mobile check in at this location where you drop off your truck it seems the service is lost every time I rent from uhaul!!! I got no reminder text to check in and they cancelled my reservation while I hd to wait in line in the store. They rescheduled it but wasn't the reason to do it mobile to avoids waiting in line? The truck shook like crazy on the highway and the check oil light was on. It later went away but the truck was old over 175,999 miles on it. Couldn't check in mobile app and they ended up charging me 2 days for everything including a dolly that was all used for only one day.

Renae D. 
Rating:
5.0

Customer did not leave a comment.

Praveen M. 
Rating:
4.0

Customer did not leave a comment.

Mark W H. 
Rating:
3.0

Customer did not leave a comment.

Ronald W. 
Rating:
4.0

Clean windshields on the trucks

Karen M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY JOHN C. 
Rating:
5.0

Customer did not leave a comment.

MARIA J. 
Rating:
4.0

Customer did not leave a comment.

JANIE M. 
Rating:
1.0

Get people who know what they are doing. Make sure to document all previous damage to equipment before it leaves the yard. Make sure all lights are working. Just shrugging your shoulders and saying it will be okay, isn't okay. I will never use this dealership again.

Ginger S. 
Rating:
5.0

on all ramps - test functionality between customers. We had to fight with our ramps on the trailer to close them. It took two people (including the store employee) to get them to close - this should have been a 1 person job.

Darryl S. 
Rating:
5.0

Totally awesome service. Thank you!

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

The Benton Harbor Location is Excellent!!!!! Your online system continues to fail. Your South Bend Branch on Western is poorly managed, and I wasted 3 hours because your national support team sent me there when it was closed. Horrible experience, costly in money and time.

Mark C. 
Rating:
5.0

First time using your service and I am so happy that I did!!!! Great, great customer service!!!!

John Z. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
4.0

I Had to find a rep. to return equipment

Nick J. 
Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
1.0

Couldnt submit pics to Uhaul website when trailer returned. Over charged $200. Called & will take days to get $200 back…,..it didn't take days for you to take my money but days to return it?

Hervy T. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Montgomery W. 
Rating:
4.0

The interior of the truck reeked of cigarette/marijuana smoke so bad that I couldn't drive without the windows rolled down. The rest of the truck was OK. Make sure that the trucks are deodorized/sanitized between rentals. Thanks

Walter B. 
Rating:
2.0

I rented a trailer and it was given to me with a flat tire. I almost got into an accident because of the trailer's erratic jerking and bouncing due to the flat that was unnoticeable because it was being held up by the front tire on the same side. I also ended up spending twice as much gas from dragging the flat trailer. The trailer was not properly inspected, or maintained prior to my rental. Despite my hardship and scares. No effort was made to lighten my load on the bill.

Diuver M. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
3.0

Van I reneted was stickey in the back, there was trash in the cab, and a college physical exam form in the side door pocket. Usually, the vans are clean and well maintained.

EDWARD MACOMB M. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Keep up the good work

Curtis C. 
Rating:
5.0

Driving before people get any information that it's safe for them to get on the highway because the truck that I had it wasn't safe to get on the highway

Sandra T. 
Rating:
4.0

Thale lady that check us out was super thorough with explaining the rules. I appreciated her.

Megan D. 
Rating:
5.0

Carol King is amazing!!

Joseph F. 
Rating:
3.0

Customer did not leave a comment.

Marian S. 
Rating:
1.0

I signed up for the Truck Share 24/7 so I could pick up my rental after business hours. When I arrived and began the "Pick up my truck" process on my phone, the app informed me that I would have to do it during business hours. A call to customer service resulted in 43 minutes on hold, followed by getting disconnected. I had to be at the store when they opened the next morning, rather than being at an event getting set up. Person at the counter said this kind of error happens frequently with the Truck Share 24/7. Very unhappy with the whole process.

Erin F. 
Rating:
4.0

Some pre-existing damage was not marked. Had to be swept out by staff before I could rent it.

Ronald M. 
Rating:
2.0

Trailer door needed to be replaced. It was very Very hard to open & close. When I came to pickup the trailer, I waited in the parking lot for 30 minutes for someone to put the trailer on my hitch. 30 minutes !!!! THAT IS RUDICULOUS !!! I was on my phone, calling for someone to help for so long that my phone died !!! Only then did I go back inside to find someone, when someone appeared !!! I am sure they were watching me out in the parking lot pacing back & forth on their cameras !!! They only came out when they saw me coming in !!! Luckily when I returned the trailer, there was a nice young man in the return parking lot that immediately helped disconnect the trailer & got me checked out very quickly :)

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Breaks, steering, and tires weren't as good as they could have been. Customer service was outstanding though!

Joshua P. 
Rating:
2.0

A customer dropped their trailer in the return area which backed up myself and another customer. HUGE inconvenience while no employees where there

Stacey Q. 
Rating:
5.0

Outstanding customer service, thank you.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Very polite and efficient.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

The trailer had loose u-bolts on the rear axle which wasn't realized until after the trip was completed. Made sure to notify drop-off location.

DeAnna W. 
Rating:
5.0

Customer did not leave a comment.

Edwin J. 
Rating:
5.0

easy process, friendly staff

EDWIN J. 
Rating:
4.0

Check trucks before sending

Ethan P. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Door was not lubricated and was difficult to open and close...thought at times we would not be able to get it open,

Ann B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
3.0

We were told the 10' truck we rented would have a ramp, but there wasn't one included. It was a let down to not have that.

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

Forrest A. 
Rating:
5.0

The pick up location was wonderful and the people wonderful but it was 102 miles from my home and I was told it was 62 miles. I was not happy with the reservation uhaul process. The people who gave me the trailer were great to interact with.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Cerita J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cerita J. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
1.0

Upon moving out there was mice feces all over my items… totally disgusting.

SHONNETT W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelley C. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

I appreciated the excellent communication and help whenever I called!

Claire S. 
Rating:
5.0

The pick up process went perfectly smooth and the staff was very friendly. The problem is with the confirmation of the truck and return. PLEASE DO NOT ALLOW a truck to be reserved at a location if it is truly not available. The process of having an agent call after the fact to tell me that my truck actually is t available for the time and at the location I reserved it at is unacceptable. Get a better handle on your inventory and only allow those search results. Lastly, your mobile return process via the text link is an ABSOLUTE NIGHTMARE! Figure out the steps that are critical to know for a return and be done! You can always call the renter to finalize any other information. It is unbearable!!

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
5.0

Provide the actual vehicle that is requested,

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

I'm not sure her name, but the assistance and transaction in Benton Harbor was excellent.

David A. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Team there is very knowledgeable and helpful.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Roselyn C. 
Rating:
3.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Everything went well. Just whaling on my $100 deposit. Thank you for your service

DARNELL FERNANDO P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sierra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg H.  |  First Impressions 
Rating:
5.0

Great personal service.

Michael D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thelmela B.  |  First Impressions 
Rating:
5.0

All of the staff were very helpful and pleasant

Stuart M.  |  First Impressions 
No reviews have been submitted for this location.

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