Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terell I believe is his name he was a complete gentleman and very helpful
Devante ervin
Rating:
5.0
They were wonderful and very helpful!
cecelia norman
Rating:
5.0
Customer did not leave a comment.
Morgan Baker
Rating:
5.0
Customer did not leave a comment.
Michelete Teal
|
Overall Experience
Rating:
3.0
When I arrived, no one was in the office, and it was unlocked. Anyone could have come in and stolen something. I tried calling the office twice, and a cell phone rang inside. After a couple minutes the employee came back in. She was unable to explain why the charges were the way they were, and I was on a time constraint and already running late due to having to wait. All in all, the van rental was just fine, and ultimately the charges went thru accurately and without a problem, but the employee was fairly disorganized. However, I did notice that the van had a new back window; there was broken glass under where the van had been parked. Clearly someone had busted up the window when it was parked there. Not super reassuring for safety of location. When I returned the van after hours, as a young woman alone, I was very glad there were still some workers in the office even though it was after closing time. I'm not sure I would have felt safe in that area alone.
Helen Opper
Rating:
5.0
Customer did not leave a comment.
Randy Garnas
Rating:
5.0
Tyrrell was great. He was friendly and professional and helped me get the perfect size truck.i reserved a 10 foot truck and I told him what I was hauling and he said I would need a 15 foot truck. He was right. Load fit perfectly in the 15 foot truck.
Philip Eby
Rating:
4.0
While the storage rental unit I reserved was not available, they made provisions for me to acquire some space to store the belongings in the truck.
Steven Farmer
Rating:
1.0
Try under-promising and over-delivering. I did not get the unit, the size, or the drive up that I wanted. Also, for $20 cheaper, I got a unit twice the size, literally around the corner, at a much cleaner facility.
Jason Sauer
Rating:
5.0
The gentleman was extremely nice and helpful, and the drop off was completed in just a couple of minutes. Great service!
Lori Jones
Rating:
5.0
Customer did not leave a comment.
Jesse Monterroso
|
First Impressions
Rating:
4.0
I reserved a storage unit and it was not available. The gentlemen found two smaller units for me and were very helpful.
Steven Farmer
|
First Impressions
Rating:
5.0
They are the best 👌
Liliana Martinez
|
Overall Experience
Rating:
5.0
Nothing and Terrell is awesome friendly attentive need more like him.
Doreatha Threats
Rating:
5.0
Customer did not leave a comment.
Andrew Trestrail
Rating:
5.0
Customer did not leave a comment.
William Schwartze
Rating:
3.0
Customer did not leave a comment.
Daniel McIntire
Rating:
5.0
It is a small location but had what we needed to rent so that is all that mattered. The individual helping us was busy but very professional with us. Wish I remembered his name. If we need something from U-Haul in OKC in the future, we will go to this location.
suzanne Sommerfelt
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER MAULDIN
Rating:
5.0
Customer did not leave a comment.
Melissa reeves
|
Overall Experience
Rating:
1.0
I received a call that my uhaul was given away on 10/30/2023 I asked to get one for 10/31/2023 arrived to pick me uhaul up at 3:50 pm for a 4:00 pick up I didn’t not get my uhaul keys until 4:27pm. I was then notified that they were out of dolly which I had already secured weeks prior I didn’t get a call notifying of any issues with my rental. I’f I would have been advise prior I could have planned on how I would get a dolly for my move. The dolly was well needed which was very inconvenient. There was no apology, explanation, or discount. After leaving with the truck it was black and grey smoke the entire time, on top of that the uhaul leaked a lot of oil in my previous driver way and in my new drive way. This was the worst uhaul experience ever.
KIONA YANCY
Rating:
5.0
Customer did not leave a comment.
ROBIN LEWIS
Rating:
5.0
Love it
LInda Whitlow
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Olylivia Brooks
|
Overall Experience
Rating:
3.0
Customer service skills were amazing
Melissa Campbell
Rating:
4.0
Customer did not leave a comment.
janice copland
|
First Impressions
Rating:
4.0
Much better experience than the pickup location!
janice copland
Rating:
5.0
Customer did not leave a comment.
Patricia Lawson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jesse Garner
Rating:
3.0
Customer did not leave a comment.
Chelsey Hillman
|
Online Move In
Rating:
5.0
The gentlemen needs to be a little nicer then what he was with instructions.
latonya prim
Rating:
5.0
Customer did not leave a comment.
tiffany botone
Rating:
3.0
Customer did not leave a comment.
Ricky Bedard
Rating:
5.0
Mr Terrell was so authentic and genuine in his help. Explained all that was needed. Thank you Mr Terrell
Vester Williams
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Desonia Washington
|
Overall Experience
Rating:
5.0
Thanks
DANESHA PONDER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria George
Rating:
4.0
Customer did not leave a comment.
ROSEMARY JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa reeves
|
First Impressions
Rating:
5.0
Nice service and fast
Quinton Young
Rating:
5.0
Customer did not leave a comment.
Lara Karic-Page
Rating:
5.0
Customer did not leave a comment.
Durell Turner
Rating:
5.0
Customer did not leave a comment.
jennifer acosta
Rating:
5.0
Customer did not leave a comment.
Bennie Van Vacter
Rating:
5.0
Thank you God Bless
Crystal Ballard
Rating:
5.0
Customer did not leave a comment.
Aaron DONNELL
Rating:
5.0
Everyone l dealt with at this location has always been very nice and helpful especially when l came across some difficult financial situations..
Kimberly Redd
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
DeAubrey Carr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Decarla Pollard
Rating:
5.0
The young lady and The young Gentlemen made my experience so much better than I have had with any other U-Haul place. That means a lot.
Kalilah Jones
Rating:
5.0
Everything was explained clearly, and, the experience was extremely easy!
nicosia clark
Rating:
1.0
They took My money and I never got a storage space.
DeAubrey Carr
|
First Impressions
Rating:
5.0
Good prices and availability
Andria Collins
|
First Impressions
Rating:
5.0
This location was there in my time of need ! Moving is stressful and when push came to shove Laquonda was there to save my month ! I can’t thank her customer service enough thank you to the moon and back ! excellent experience thank you and bless you ! Excellent staff as well I got to meet two other gents that were very helpful as well can’t thank you all enough !
nick hagood
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Austin Howerton
|
Overall Experience
Rating:
5.0
Nothing
jimmy James
Rating:
1.0
I wouldn’t recommend this place for your storage cause they take your lock off after having your storage unit for 9 days. They then will put one of their locks on it and then you have to chase them down to get them to go unlock your unit so you can get your stuff back. Then another thing is I had found that my stuff had been rummaged through. That’s crazy cause this is an U haul place at that. This was my second time trying to use a storage unit here in Oklahoma City and I do know this I’ll never never use another storage unit place in my life.
Christy Rhodes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRY SHARUM
|
First Impressions
Rating:
5.0
To return the deposit back ASAP. Y'all sure didn't wait the 3 days to accept payment.
Archie Davenport
Rating:
4.0
NOTHING THAT I CAN THINK OF
Kevin Otto
Rating:
4.0
Pull the truck out for whomever has rented it. It was a tight squeeze getting the truck out
Cindy Sullivan
Rating:
5.0
Overall, Equipment was clean and well maintained. Cab smelled heavily of smoke, and there was a drink spill under the center console. All equipment wroked as expected. I did not have a good experience with the mobile check in/ check out. App would not load on pickup or checkout - would not allow upload of "disputed" pictures. Pictures provided at check in were not comprehensive and did not show existing damage.
Caryn Adams
Rating:
5.0
The man behind the desk is awesome Tremill is excellent
susan tiltion
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bruce Parker
Rating:
5.0
Customer did not leave a comment.
kenneth thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanya grummons
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Christian Roa
|
Overall Experience
Rating:
5.0
Thank you so much made my day !!!
nick hagood
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Josie Swan
Rating:
5.0
Very helpful and polite
Robert Zeperda
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Santari Readis
Rating:
3.0
Customer did not leave a comment.
MONIQUE SMITH
Rating:
5.0
Customer did not leave a comment.
DANIEL CASTELLUZZO
Rating:
5.0
Customer did not leave a comment.
monte Doan
Rating:
5.0
A little fast computer
Rhonda Jones
Rating:
3.0
IT ALL WENT SMOOTHLY
kevin bradley
Rating:
5.0
Customer did not leave a comment.
ERIC MORRIS
Rating:
4.0
Customer did not leave a comment.
JOHN BOTTOMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane Liebhaber
|
Overall Experience
Rating:
5.0
Camesha was so helpful, professionally and personable. She helped me twice and really does a great job!
ELIZABETH COOPER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joycelyn mathews
Rating:
5.0
Customer did not leave a comment.
sanquese dickerson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Larry rose
Rating:
5.0
Nothing
Demetrice Bryant
Rating:
5.0
The two employees on duty was great was very patient and helpful as I made my decision
KAREN MILLER
|
First Impressions
Rating:
5.0
Very helpful and kind great energy
KAREN MILLER
Rating:
5.0
Customer did not leave a comment.
Gregg Rudkins
Rating:
5.0
Customer did not leave a comment.
Justin White
Rating:
5.0
Customer did not leave a comment.
pat geurin
Rating:
5.0
Customer did not leave a comment.
CIARA PLEAS
Rating:
5.0
She was awesome and made my day truly! Great spirit and really made me 😂... Loved her energy and her smile definitely did it for me! Thank you so much! She's a keeper!!
Zena Adams
Rating:
4.0
I had a unit here for over 7 years and never had an issue.
LUIS BURGOS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet Pitts
|
First Impressions
Rating:
5.0
It was a great experience.
William Burke
Rating:
5.0
Customer did not leave a comment.
guadalupe torres
Rating:
5.0
Customer did not leave a comment.
jack stark
Rating:
5.0
Customer did not leave a comment.
DORA KABUMDA
Rating:
5.0
Customer did not leave a comment.
Robin Cochnauer
|
Overall Experience
Rating:
4.0
Everyone of your staff that day was a enjoy to do business with. I was comfortable and assured me that theyd do everything to my business there satisfactory. Thanks again staff.
sheila jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rochelle Smith
Rating:
3.0
Get newer trucks
COREY FIELDS
Rating:
5.0
Customer did not leave a comment.
NATHAN NERO
Rating:
5.0
The ladies that help me had the store closed but reopen for me to help me I really appreciate them. They are very helpful
mariah osorio
|
First Impressions
Rating:
5.0
Most excellent customer service with professional, friendly, caring individuals.
RAYLENE RHYNES
Rating:
3.0
Customer did not leave a comment.
Shira Jones
Rating:
3.0
Over priced honestly.. was charged one fee when I reserved a vehicle and picked it up.. then used it for a couple of hours and returned it back cleaned and more gas in it than picked up and they charged my card another fee that wasn't supposed to be charged and on top charged a a return fee. This is total BS. I called them numerous times about this and nothing ever got done. I won't use U-Haul again
Scotty Pennington
Rating:
1.0
Lobby smelled heavily of marijuana, customer service was extremely poor. Customers waiting in line had to wait for a break in kanisha’s personal phone call to get a few seconds of very rude service. I had to retrieve my own dolly from the maintenance shed that was in such bad condition that it barely worked. Keep in mind that I had reserved the truck with a dolly 2 days prior. It took me an hour to get what I had already paid for and completed all the steps for on the app. Worst u-haul experience I’ve ever had.
James Chambers
Rating:
2.0
The dolly I was supposed to be renting wasn’t even in the truck
mary degiusti
Rating:
4.0
The personnel were outstanding!
Robert Renn
Rating:
4.0
Everything was satisfied for the times we have use accept one time but since then all has been good.
Reginia Bradford
Rating:
4.0
Customer did not leave a comment.
Jordan Bailey
Rating:
4.0
Customer did not leave a comment.
DONALD GRANT MILLER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ryan Lane
Rating:
5.0
Customer did not leave a comment.
RONALD TUCKER
Rating:
5.0
Customer did not leave a comment.
james lencioni
Rating:
5.0
Customer did not leave a comment.
GUOCHUAN CHEN
Rating:
4.0
Customer did not leave a comment.
Ebony Barr
|
First Impressions
Rating:
4.0
Good customer service
Shawnese Tate
Rating:
5.0
Customer did not leave a comment.
BURNELL ROBERTSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTIONETTE BROWN
|
First Impressions
Rating:
3.0
no recommend for U-Haul location okay
Douglas Pritchard
Rating:
4.0
Upon check-in a gentle men came outside and said the other worker would come outside and help us. I waited for about 5 min or so and then went inside and the worker was on her phone. So maybe if they could pay more attention to outside customers if they're waiting to check in.
BreeAnn Wetselline
Rating:
5.0
I was an hour late picking up my rental. I got a text saying I needed to contact U-Haul. I was on hold the entire time it took me to get to the pickup and the agent cancelled my order 10 minutes after the text was sent. Why U-Haul feels the need to cancel an order that has been reserved by credit card because the customer is running late seems like a very bad policy. Moving can be very complicated and expecting the customer to be on time is unrealistic.
justin BOYD
Rating:
4.0
Employee Ian was beyond helpful despite being incredibly busy and in 100 degree heat.
marcia towner
Rating:
5.0
Mico was beyond helpful. Will definitely use that location again.
TJ Bennett
Rating:
5.0
Customer did not leave a comment.
Yunus Seifullah
Rating:
5.0
So glad we have such a great business here in our town!
SARAH BAUMANN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH COOPER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachery Calhoun
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mashonda Flowers
Rating:
5.0
Customer did not leave a comment.
JOHN BOTTOMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Porsha Hawthorne
Rating:
5.0
Customer did not leave a comment.
Benny Sanchez
Rating:
1.0
You could train your staff to be a little nicer to paying customers. I will never rent from this location again.
Jasmyn Brown
Rating:
4.0
Customer did not leave a comment.
STEVEN JOHNSON
Rating:
5.0
Fast, easy, no problems
scott montgomery
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Arnold Nguyen
Rating:
4.0
Customer did not leave a comment.
TANESHA ALLEN
|
First Impressions
Rating:
5.0
The manager is polite and respectful we really like him. The whole staff is nice and friendly. I would recommend the to my friends and family. The manager Quinton is a blessing to do business with.
DARREL KNIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin Mauldin
|
Online Move In
Rating:
5.0
Great customer service.
Lorena Villalobos
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Miranda Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pierre Whiteside
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shiquita Adkins
|
Overall Experience
Rating:
5.0
I love this Family running it...LOVE LOVE LOVE THEM
CHERMELIA CHILES
|
Overall Experience
Rating:
5.0
I can't remember the guys name that helped me . I think.manuel or Miguel. He's a great help and super friendly .
glen hubbell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kelsey Cavin
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bridget Walker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Theresa Tyler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
scott montgomery
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina Bacon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rosemary Williams
|
Overall Experience
Rating:
5.0
I’ve had you guys for about 3+ years and never had a problem. Even when transitioning to a smaller storage and also closing my storage everything went smooth and easy. The app you guys have is awesome
jeffrey jefferson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Briana Corrales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Irish Smith
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Joshua Johnson
|
Overall Experience
Rating:
5.0
Could not get payment method or find me in the system with the new co worker other than that the manager quition if I spelled it right has great communication skills and very reliable and professional and productive that's the only issue I ever had
Kerome Mitchell
|
First Impressions
Rating:
5.0
I really like the people that worked at this U-Haul. They were always nice and kind and helpful.
Michelle Stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marvin Reeves
|
First Impressions
Rating:
5.0
Mary is absolutely wonderful!!
Shannon Boyd
|
Overall Experience
Rating:
3.0
Lights need to be fixed other than that no problems
Jacquie Steele
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRANDI JAMISON
|
First Impressions
Rating:
5.0
Mr Quentin and staff are the best
letecia houston
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Takisha James
|
Overall Experience
Rating:
5.0
Staff was excellent - our things were stored for 1 year and we never had an issue. We were very thankful!
Shannan Callies
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roshonda Watkins
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JEANNE HURST
|
Overall Experience
Rating:
5.0
Everything was awesome
gwendolyn adams
|
Overall Experience
Rating:
5.0
nice service
JOSE HERRERA AVELAR
|
Overall Experience
Rating:
5.0
Quinton was a pleasure to talk to and very knowledgeable he helped me through the whole process. I will definitely recommend them to my friends and family. Clean storage unit clean property and very professional.
DARREL KNIGHT
|
First Impressions
Rating:
3.0
The staff were very friendly but they did not know where they were going I had to find my own little storage unit the two they chose for me had locks on them and it was cold and walking around looking for a storage unit that didn't have a lock on it not good other than that U-Haul storage is all right place so far
Shenna Williams
|
First Impressions
Rating:
5.0
Staff was great and helpful
adrien barraza
|
First Impressions
Rating:
5.0
On arrival the phone wouldn't stop ringing but the person helping me kept calm and working with me and maintaining the calls very well super professional.
Very pleased with the entire experience!
Joseph Garlowich
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
falesha oliver
|
Overall Experience
Rating:
3.0
Average rating is just because of rate. It is on the high end I have another space at council an south west 15th I only pay 50.00 for 8x10 . Otherwise good facility in this area!
Lori Rothwell
|
First Impressions
Rating:
5.0
Thanks for letting my family store our stuff here. The storage was well maintained for the whole time we used it.
stephanie stripling
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dian Cross
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marcia Jimenez Montes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joshua June
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ASZUER JACKSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy Norris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shayla gipson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ebony Johnson
|
First Impressions
Rating:
5.0
Everything is awesome
gwendolyn adams
|
First Impressions
Rating:
3.0
There was broken wood pieces outside my unit upon arrival to move out in which I never went to my unit until the day of move out the entire yrs my store was placed in there
tamiha jeffio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARACELY ONTIVEROS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cristal bigbie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie Ledon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamesetta Franklin
|
First Impressions
Rating:
5.0
Very kind staff.
JAMES NOLAN
|
First Impressions
Rating:
5.0
The ladies took care of our needs very efficiently
Velva talley
|
Overall Experience
Rating:
1.0
After I first move in to U-Haul I was put in a unit that had a bad leak and was told I had insurance because about 900.00 ofmy belongings gotrunied due to the fact that it rained my unit leaked and fluded on one side ..a claim was put in and pictures were taken. Both by me and a lady worker ..that was 6 months ago. Never got moved or rembursed..they lie and lie some more don't make anything right I want rembursedfor the personal item that got ruined from no fault of my own
patrick hart
|
Overall Experience
Rating:
1.0
Young lady was so rude I took my belongings out of the storage unit and found a different company to go with. I explain to the young lady that I needed an extra day to pay for the unit which was the next day which I got paid but she advise me that my belongings will be up for auction and that was her final answer. No empathy no ok we can help you with that. Just Rude. I will not be using any other Uhaul facility due to this matter.
ishob toney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VINCENT ISTED
|
Overall Experience
Rating:
4.0
I was surprised at how small the 10X10 storage. I had moved out of a 10x10 a month earlier and it was much larger. Other than that it was all good and easy except renting the truck to move out when the apartment was finally ready.
Beverly Coate
|
Overall Experience
Rating:
5.0
Very friendly and accommodating
MICHAEL KEITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARRYL HARDRIDGE
|
First Impressions
Rating:
5.0
Great staff, always helpful & polite.
STEPHEN FIELDS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cherry Robinson
|
Overall Experience
Rating:
5.0
Was very pleased with the services offered.
Beverly Coate
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra Liming
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MONA LANGAN
|
First Impressions
Rating:
2.0
Several of my items were water damaged. Staff was unfriendly and unhelpful. Staff service was mediocre. Will not be back. Would not recommend
IMANI DANIELS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bayzsha Wells
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
diana capps
|
Overall Experience
Rating:
5.0
Very affordable compared to many others
and a great value. Staffed with friendly, helpful people.
Devorah Azoulay
|
Overall Experience
Rating:
1.0
My Van Is Still Sitting There, Need To Pick Up When I Can Get A Ride? At 4050 n Oklahoma City, OK. Please, Do Not Tow Away? My Phone # 740-409-3982. Thanks.
Frankie Carrestiullo
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Queena Jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Queena Jordan
|
First Impressions
Rating:
5.0
Friendly staff, easy to work with.
MATTHEW CARDER
|
Overall Experience
Rating:
5.0
I would like to thank everyone for the great customer service 🙂
tanalya wilson
|
Overall Experience
Rating:
4.0
This uhaul store unlike others was very helpful and polite. The store was clean. The manager went out of his way to make sure we had a unit(he thought he was full but walked outside and verified that he did have one left).
Charles Monnahan
|
First Impressions
Rating:
5.0
I particularly like the location I'm using. They're always happy they're always willing to help me and they've always gone the extra mile for me. I have been through many managers and staff over the years and it just hasn't changed your people are very good to me
DEBRA WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Condlin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Veronica Ligons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Messenger
|
Overall Experience
Rating:
5.0
Since day one every staff has been kind and friendly. Very help. Also was very helpful to find me and truck. Thank to all your staff.Thank you
Shelia Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIAH DUKE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher shanholtzer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin Kreisler
|
Overall Experience
Rating:
5.0
Always available, even Sundays and evenings.
Linda Allison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW CARDER
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
James & Deetra Cravatt
|
First Impressions
Rating:
3.0
Everything was fine. My unit was dirty.
Kimberly Luther
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kashanna Bostic
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
lusha hunt
|
Overall Experience
Rating:
5.0
I've had the absolute pleasure of having Quintin May at two separate locations when needing a UHaul truck, trailer and storage space. He has been the most professional, helpful, friendly and courteous individual ever! I wish he could be cloned for all other businesses!! Give this man a raise and don't let him go!
Kimberlee Cast
|
Overall Experience
Rating:
4.0
Need to be open longer hours . Other than that everything, especially the gentleman in office was great.
Michelle Harris
|
First Impressions
Rating:
5.0
Storage unit wasn’t well lit, meaning there were no lights inside and it was always dark in the back half of the storage even when the sun was out. There should definitely be a light or lights added, especially during winter when the sun goes down at 5:15pm. Other than that, it was all good. Thanks
Skylar Lay
|
Overall Experience
Rating:
5.0
Keep up the good work
Sharon Peterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ramona Torres
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RANDOL MARKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCIA HINES COPELAND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNY RODRIGUEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Vaughn
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KENDRA RICHARDSON
|
First Impressions
Rating:
5.0
THE MAN WAS NICE AND HELPFUL
Carl Daniels
|
First Impressions
Rating:
4.0
The unit is a lot smaller than we need so we will have to find another one later on
cristal bigbie
|
First Impressions
Rating:
5.0
Quintin was AWESOME!!!! He was perhaps the 1 person out of the whole move ( from Idaho) that made my move tolerable! so kind and gracious!!!
Kim Rosenau
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kim Heflin
|
Overall Experience
Rating:
5.0
Best service I have received in a very long time . The personnel were great.
JAMES KRUSE
|
First Impressions
Rating:
5.0
The staff there is the best I've ever dealt with.
veronica knight
|
First Impressions
Rating:
5.0
The manager on site as of 9/24/21 was an amazing help in every way. I appreciate his abilities to accommodate my situation. I would highly recommend there business.
Anthony Lynch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES COMPTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivas Johnson
|
Overall Experience
Rating:
4.0
Good experience, would use again
Kylie HOPKINS
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Jesse Pennington
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
yvonne smith
|
Overall Experience
Rating:
5.0
Only comment is that the row of units didn't have any electrical power for lighting. When i asked about it, they said they wouldn't fix it. They said if I'm in there after dark, that I'd have use a flashlight. I told them I was paying for a unit with lighting, they were not interested in fixing the problem.
MARK SETTLE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lovely Harris
|
First Impressions
Rating:
1.0
La verdad nos toco vivir una muy desagradable experiencia, hicimos contrato de mes por mes a la hora de firmar nos ofrecieron una garantia una, desafortunadamente era la primera vez q yo necesita de estos servicios y pir mi poca experiencia, nos paso lo q nunca crei, se metio el agua a el contenedor perdimos 1 recamara la mesa del comedor, 1 television lo mas desagradable q a la hora del reclamo, nos comentan q hay 2 tipos de garantias q por 10 o 17 dolares mas hubiera cubierto hasta 15 mil dolares, desafortunadamente yo no lo sabia, asi como no sabia q se nos hiban a dañar los muebles y lo peor q la respuesta fue q fue mi culpa por no haber preguntado, y yo creo q quiza no estan capacitados correctamente, me hubiesen informado q existian diferentes garantias, por supuesto hubiese optado por pagar 17 dolares mas y asi no hubiese perdido la mitad de mis muebles, desafortunadamente llegamos a buscar casa, trabajo, y lo peor pagamos camion para traer todos nuestros muebles y nos salen con q ni son seguros los storages, y q no estan capacitados sus empleados... Cero recomendables
Hugo Barraza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felica Boyd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wilda sawyer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi Jamison
|
First Impressions
Rating:
5.0
The workers at front desk were so nice and kind and helpful.
WILLIAM RANDOLPH
|
First Impressions
Rating:
5.0
Thanks for helping our troops USA.
CHARLES ANDERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Jourdan
|
First Impressions
Rating:
5.0
Thanks Quintin you were extremely helpful
Daya Davis
|
First Impressions
Rating:
5.0
The office staff is amazing! So friendly and extremely helpful! Because of them, I will use U Haul always for moving and storage needs! The best customer service I have had in a long time!!
Kelly Corbett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivas Johnson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RACHELLE YAEGER
|
Overall Experience
Rating:
5.0
Staff was extremely friendly and knowledgeable.
Rosie Clark
|
First Impressions
Rating:
5.0
Great Experience!!! And Friendly Staff!!!
George Burse
|
First Impressions
Rating:
5.0
Excellent staff at this location.
James Livingston
|
Overall Experience
Rating:
5.0
Very respectful and helpful with all my questions and concerns.
sequita nash
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Christina Tattershall
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CECIL POOLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alesha Durham
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Teresa Bruce
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wilda sawyer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
catherine estrada
|
Overall Experience
Rating:
5.0
I haven't rented a storage in years, uhaul was convenient, free first month , were very professional, what more could I ask for, thank you, I would recommend as well as myself rent from you in the future
Lora Parsons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Livingston
|
First Impressions
Rating:
3.0
The gentleman that checked us in at 8 am was not friendly at all. Gave us very little instructions and sent us on our way. When we returned the Uhaul the staff was there cleaning the drive and one guy ran ahead to lock the door. He instructed us to leave the key in the drop box and leave the Uhaul under the canopy. We asked if we should lock the back since there was a dolly and he said no just lock the doors. We did as he said but was nervous the dolly could be stolen. We had no issue with the Uhaul truck and will use this facility again but hoping the staff is happier and friendly to their customers.
Stephanie Treadway
|
First Impressions
Rating:
5.0
While I have had issues with U-Haul in the past this location worked out and I never had any problems. As a note the website to setup payments is not the best but when I did have issues, this location was fast to fix it for me.
gregg bennett
|
Overall Experience
Rating:
5.0
They forgot to scan in my trailer so I had to do that part myself
JONATHAN NEWTON
|
First Impressions
Rating:
5.0
Muy buen sitio para almacenar cosas y muy buen sevicio .
victor arellano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TASHI COOPER
|
First Impressions
Rating:
4.0
The lock was not in the unit and the exit was confusing.
Tracy Edwards
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
James Edmondson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicqwena prince sadler
|
Overall Experience
Rating:
5.0
Absolutely love the gentleman you have on staff! He helped me when I rented a Uhaul in Edmond six months ago. Very helpful and professional! I was so happy to see him when I rented storage here in Bethany!!
Kimberlee Cast
|
First Impressions
Rating:
5.0
Stephanie was great, patient and thorough and professional
Jose Florio
|
Overall Experience
Rating:
2.0
I rented a unit for 39.95 I believe and it ended up being to small. So I called the office to get a bigger size. Which she did. Yet when I got there I didn't recieve the gate code. I had a new unit with the old i it gate code. Out of desperation of getting in with trucks loaded...I had to but another unit. Customer service said once the office opened the next morning it would be straightened out. 2 weeks later I'm still waiting for it to get straightened out. Meanwhile, I'm charged 39.95 + 94.?? For another unit for 1 month. When it should have been free with the promotion offer of renting a box truck get 1 month free storage rental.
Kennie Olivarez
|
Online Move In
Rating:
5.0
Donna consulted then provided the correct storage solution for my needs. Clean and accessable location. Friendly and accommodating. Very professional.
CECIL POOLE
|
First Impressions
Rating:
5.0
This was my first time renting a storage unit and the staff was very helpful and made it a good experience. Thank you
Kimberlee Jones
|
First Impressions
Rating:
5.0
Outstanding customer service,patient with me as I requested another unit that was accessible from my car,I have rented many storages and truly this was the smoothest experience I've had.
Jose Florio
|
First Impressions
Rating:
5.0
Everyone was always nice.
Rene Calbert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shayla gipson
|
Overall Experience
Rating:
5.0
Great!!!!!!!! and Thank you.
Ammy Vanover
|
First Impressions
Rating:
5.0
Every and any time I had a concern come up over the 1 year that I maintained a storage unit, it was taken care of right away.
jalissia long
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yvonne smith
|
First Impressions
Rating:
5.0
Great Customer Service!
Shantell Patterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Vaughn
|
First Impressions
Rating:
1.0
Do not have anything to do with this Uhaul location!! The manager is dishonest and will rip you off.
cheri ogg
|
Overall Experience
Rating:
5.0
Donna and staff are nice and go over and beyond to do you right. Thank you Donna for working with us and the storage.. They are great people who care for the customers...
Joy Wooden
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KELLY HENDERSON
|
First Impressions
Rating:
1.0
The management is extremely rude. You would think during a major power outage they would have a little more comparison to people and their needs. That someone would be available to open the gate that was not electronic. Also a black lady that was there had been coming every day for a week and she wouldn’t let her get her stuff but she let us get ours.
Brittany Beers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Webb
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alia Grayson
|
Online Move In
Rating:
5.0
The guy in the front office was so friendly and nice !! I forgot his name but deserves a raise 🙂
Veronica Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMMY MCMULLEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
keisha johnson
|
First Impressions
Rating:
5.0
Such an easy and amazing experience!!!❤❤❤❤❤
jonathan graves
|
First Impressions
Rating:
5.0
the Attendant was very helpful and courteous! All our needs for stirage were met in addition to a dolly that was not available at the Uhaul where I pick up the truck!! All work out splendidly with our move in to storage due to her help.
James Gardner
|
First Impressions
Rating:
4.0
A good experience. My needs were fufilled
jimmie rathez
|
Overall Experience
Rating:
5.0
Very good experience and no problems
horacio lopez
|
Overall Experience
Rating:
5.0
The agent was great and puts on a great face for Uhaul! She was amazing!!!
brett martin
|
First Impressions
Rating:
3.0
I think there should be a refund if you move out before the end of your pdf rent. Also you should be able to pro rate rent to accommodate your pay days.
LINDA ROOP
|
Overall Experience
Rating:
5.0
Got there close to closing. The lady that helped me was nice, making sure I knew how to get to my unit and making sure my access card worked. 5-stars
Germaine DESHAZER
|
First Impressions
Rating:
5.0
Very helpful and courteous customer service representative
brian dempsey
|
First Impressions
Rating:
3.0
Got exactly what I wanted in 1 day U-Haul and storage
tamiha jeffio
|
First Impressions
Rating:
4.0
They were very helpful and nice
Cassandra Wipf
|
First Impressions
Rating:
5.0
Loved the staff, good access in and out. I had good experience with the truck rental as well.
Daniel Owens
|
Overall Experience
Rating:
5.0
They were helpful, nice, and they work with you beyond what they are required to.
Edwina Goombi
|
Overall Experience
Rating:
2.0
My rent was paid thru aug I got no refund back I vacated on 7-27 rent was paid thu 8-17 charged me for renters ins didnt refund that back either
gary snead
|
Overall Experience
Rating:
5.0
Very pleasant and polite.
Linda Davis
|
First Impressions
Rating:
5.0
Nice staff, easy process, all my stuff stayed secure until I needed it.
Patricia Hill
|
Overall Experience
Rating:
5.0
Lady working counter was very helpful and friendly.
erick kruger
|
Overall Experience
Rating:
5.0
Very nice people in the office.
Keatra Williams
|
First Impressions
Rating:
5.0
Very helpful with my one-way truck return and storage rental.
dan davis
|
First Impressions
Rating:
5.0
In addition to the excellent service, I was particularly impressed by the restroom.
james carroll
|
Overall Experience
Rating:
5.0
This Uhaul facility was professional and handled me with integrity and care.
Seneka Nesbitt
|
Overall Experience
Rating:
4.0
Overall good
olivia phillips
|
Overall Experience
Rating:
5.0
Great, good facility
Debra Gould
|
Overall Experience
Rating:
5.0
I would use this facility again!
KAREN FLOYD
|
Overall Experience
Rating:
5.0
Nice staff great prices and very friendly and helpful.
jeff states
|
First Impressions
Rating:
1.0
I would not recommend this uhaul storage cause for $160 a month you would think the lights or plugs would work inside the storage unit and all could say was most of them are like that..
willistine currie
|
Overall Experience
Rating:
5.0
Donna Lawrence, is the best,she is light on a dark day! Thank you, Donna!
josephus johnson
|
Overall Experience
Rating:
5.0
Mrs Donna Lawrence, And Her Staff Were Some Of The Sweetest People I Had The Pleasure Of Doing Business With. And Very Professional, And Very Easy To Get In-contact With And Went Beyond ~
Lori Hammonds
|
Overall Experience
Rating:
5.0
Very good customer service, was excellent.
douglas taylor
|
Reservation
Rating:
4.0
Always friendly and informative
TERRI ADCOCK
|
Overall Experience
Rating:
5.0
Friendly and professional staff. Made me feel welcomed. Great experience!
Timothy Bremer
|
Overall Experience
Rating:
5.0
Everyone was do kind and very helpful when i had trouble with my lock.
Sandra Hickey
|
Overall Experience
Rating:
2.0
Over 12 months time we got charged 5 times 15$ late fee for their failure to set up our auto-pay even after repeated face to face visits regarding the late fee, reimbursed on the final time
SAMANTHA HAGOOD
|
Overall Experience
Rating:
5.0
Donna the manager is a very caring person she is very sweet and understanding helpful goes above and beyond to help may God bless her will definitely recommend her and this location to friends!
christina pando
|
Overall Experience
Rating:
4.0
Good experience, property has definitely improved with installation of new doors. Thanks guys!
robert Megrew
|
Overall Experience
Rating:
5.0
A very nice storage place to be at and thank you for everything
melvin richard
|
Overall Experience
Rating:
5.0
95% of the time I ever went to use the restroom it was clean. I appreciate that very much. Thank you.