Customer Reviews for U-Haul Moving & Storage of Bethany

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bethany

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michael s. on

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Jeremy T. on

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Everything was great very professional

Steve T. on

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Don't try to add gas charges to pad the bill. The company did not return my call to comment on this matter. The staff and equipment were excellent.

Chance S. on

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Put cruise control in your tucks that would be great

Candace B. on

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Customer did not leave a comment.

KEN L. on

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Appreciate the young lady that helped me. Very kind and courteous! Great service

Jessica W. on

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Tell ur employees to tell customers what they are expecting to pay for meaning explain everything .also tell customers how to check in a rental after hours.

erick k. on

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Lady working counter was very helpful and friendly.

Tonya G. on

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This location is rude and double charged my card and now I'm not sure that I will ever rent with this company again! I called prior to bringing my rental to this location and stated that I was having issues with my vehicle therefore I wouldn't be able to drop off at original location and they said that was fine. this is the worse service I've ever experienced and I've been renting from this company for many years! NEVER AGAIN!

christopher m. on

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Michael M. on

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I couldn't put the truck on the highway for the fact the tires were bald and out of alignment. it sounded like it was about to blow on me. Never again. Thanks for nothing.

david s. on

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Paul J. on

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Fuel was not at the level that I was told it was, but I was time constrained and didn't have time to argue.

Michael L. on

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Tamara T. on

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Gary P. on

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The app would not work had to use the website

Robert C. on

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Preexisting damage photos did not load, had to do my own photo shoot before taking vehicle.

Hazel N. on

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This location gave me a great experience. I will spread the word.

Patricia s. on

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Charles R. on

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ashley l. on

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Don B. on

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Tristan G. on

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Carlee S. on

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Easier rental process . Less time spending on slow / old / not working properly computers .

Jesse B. on

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This the 3rd time i have used this Uhaul and by far the worsted experience i had order a app dolly did no have it ask me to check other stores so i told them don't worry just take it off my Bill then was charged for a sm dolly that i did not use because i bought the moving straps i also spent at least 7 total hours trying to get my money back for dollor dealing with rude agents and store rep between being hung up on and transferred and told to call 1800 numbers that did not even go to Uhaul i will never use uhaul again i will spend the few extra dollars somewhere else

Keatra W. on

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Very nice people in the office.

dan d. on

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Very helpful with my one-way truck return and storage rental.

james c. on

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In addition to the excellent service, I was particularly impressed by the restroom.

KAREN L. on

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Seneka N. on

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This Uhaul facility was professional and handled me with integrity and care.

Ashley M. on

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We were disappointed that the truck leaked and got some of our belongings wet. It was not serious enough to file an insurance claim but was disappointing. When I initially rented the truck the insurance was listed as $56 but when I turned it in a charge of $84 for the insurance was on my bill. The attendant originally stated there was nothing she could do about that, but eventually contacted a manager and was able to credit me with $27 but I felt like that was a 'trick' trying to get more money thinking most people would not have noticed the additional charge.

vicky g. on

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Ethan P. on

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Truck was a little messy around the middle console but overall great service and nice vehicle

Jeff R. on

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Alphonso M. on

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Kristie E. on

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Just want to give a big THANK YOU to Laquonda (I hope I am spelling that correctly) who was there when I picked up and dropped off the trailer. She was friendly and very helpful, and went above and beyond to get me hooked up properly (since I had no clue what I was doing) She was also very encouraging, as I was nervous, having never pulled a trailer before. Kudos to her for being such a great customer service representative!!

dennis b. on

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Did not have the truck I reserved and had to take,a smaller truck. Did not have my name correct.

Charles M. on

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More appliance dolleys....my after hour drop was messed up had me dropping off truck at wrong location.... service representative was very nice and helped me resolve this matter

olivia p. on

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Overall good

garvis c. on

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For example, if a person has reservation for sat at 11am, and i rent that same truck for friday 1pm-7pm, do not allow person to come in a day early. It was rented for friday. They gave the truck away. They took my name off the contract and all his charges were billed to my debit card.

david k. on

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Thank you for a good job!

Debra G. on

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Great, good facility

Dean H. on

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rickey c. on

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Donna was very very nice

KAREN F. on

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I would use this facility again!

cathy a. on

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Mike K. on

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I answered "No" above because the tire pressure in the 5x8 cargo trailer I was given was low and was similar in both tires. The representative did let me use their compressor to inflate the tires to a proper pressure.

Nancy H. on

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Friendly and helpful staff.

John T. on

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Chrystal N l. on

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Linda R. on

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Kalai P. on

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SUSAN D. on

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Customer service was great... quick and efficient. Return was simple and quick too! Thank you!

Don B. on

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jeff s. on

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Nice staff great prices and very friendly and helpful.

willistine c. on

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I would not recommend this uhaul storage cause for $160 a month you would think the lights or plugs would work inside the storage unit and all could say was most of them are like that..

josephus j. on

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Donna Lawrence, is the best,she is light on a dark day! Thank you, Donna!

Lori H. on

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Mrs Donna Lawrence, And Her Staff Were Some Of The Sweetest People I Had The Pleasure Of Doing Business With. And Very Professional, And Very Easy To Get In-contact With And Went Beyond ~

douglas t. on

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Very good customer service, was excellent.

TERRI A. on

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Always friendly and informative

Timothy B. on

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Friendly and professional staff. Made me feel welcomed. Great experience!

Sandra H. on

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Everyone was do kind and very helpful when i had trouble with my lock.

SAMANTHA H. on

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Over 12 months time we got charged 5 times 15$ late fee for their failure to set up our auto-pay even after repeated face to face visits regarding the late fee, reimbursed on the final time

christina p. on

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Donna the manager is a very caring person she is very sweet and understanding helpful goes above and beyond to help may God bless her will definitely recommend her and this location to friends!

robert M. on

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Good experience, property has definitely improved with installation of new doors. Thanks guys!

melvin r. on

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A very nice storage place to be at and thank you for everything

charity r. on

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95% of the time I ever went to use the restroom it was clean. I appreciate that very much. Thank you.

Chelene L. on

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Good experience