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PATRICIA DCustomer Reviews for U-Haul Moving & Storage Of Bethany
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not the place to pick up a U-Haul for moving purposes. The owner lives behind the office wall and could be heard speaking with her child.
CURTISS BThe guys took care of me. Moving across country is so stressful, your guys made it easy, and treated me with kindness and understanding.
Rhonda M | First ImpressionsThe manager there is great and goes out of her way for customers!
chistie w | Overall ExperienceMostly clean. Lots of spots of damage not marked inside and out. They were friendly but not helpful. They didn't know how the app and pictures worked. They would not walk around the vehicle with us for the inspection. The tank was at 1/4. True we were told to return it at the same. But we thought it was supposed to be full. Nothing major was bad just not professional like.
Margie KEven after putting air the right rear tire the message would not go away. The contract was marked as having a full tank of gas. I took a photo of the gauge registering just above a 1/2 of a tank.
ALBERT LWe told the worker what was wrong with the truck and he kinda shrugged it off. Not sure if anything will be done.
Melodey AOne of the wheel straps on the auto carrier was broken and unusable. Only one strap was used to secure the car. Did not feel safe.
ALAN AThey were very friendly and very nice I would recommend them highly to all my friends and family thanks team
LORNE S | Overall ExperienceDrop off office seems small, almost didn’t see office.
tracy wMake sure the vehicle is clean upon pickup, and that the vehicle is noted on the paperwork indicating the correct mileage at pickup given that the rental is not unlimited mileage.
KRISTA QChristopher was always a huge help when I had questions or concerns. I have recommended this facility to a few friends in OKC.
Tanya V | Overall ExperienceTrailer was with a short and blow my fuse.
LUIS MVery helpful, courteous staff. I appreciate everything they did to help my transition much easier. Good job!
Lori M | Overall ExperienceI had gotten a 4x8 trailer to move from Kansas to Oklahoma City and had got a storage building online when I got there it was tiny it was the wrong one and me being disabled I had tried to move some of my stuff into it the people up front after I gotten in the gate and move stuff and I said it wasn't big enough informed me that it was the wrong one that online reservations don't seem to match up or do what they're supposed to be doing and it's better to do them in person but they moved my stuff for free and I checked out early they were very kind and I definitely recommend Bethany U-Haul
Leah G | Overall ExperienceLedovione took exceptional care of my truck rental. Fast and friendly, made my rough morning a little brighter :)
JAMIE DThe staff are very helpful and friendly. I'd highly recommend this facility.
MARILYN C | Overall ExperienceVery friendly and great customer service
TRAVIS BExplain why rental is so high for a $29., a day rental without milage was over one hundred dollars. Tell people how long they have with the rental.
STELLA BThe scanning of QR Code needs clarity, like “you are checked in” I was taken to uhaul website to shop for a storage unit. Have no idea if I clocked it back in not!
Lawrence AThe customer svc person Chris was so kind and helpful.
CYNTHIA RTire straps on the trailer were worn out and one was badly frayed, had to use my own straps to secure my vehicle. I also do NOT like that quick disconnect ball lock, as they always feel like they're breaking loose. Go back to the old steel screwdowns as they actually snug around the ball and feel secure.
JIMMY NGreat customer service
CONITA B..
BRITTANY J | First ImpressionsNothing
Andrea CWhen moving time is unexpected to put time on uhaul was a little concerning
dennis MDidn’t have everything I needed for my reservation and the staff was surly and wouldn’t help me locate a U-Haul that did, i had to call the 800 number to find all of what I originally ordered. Also, the checkout with the app was terrible, the app crashed twice and when I logged back in my return was mysteriously complete.
STEVEN EThey worked with me throughout the rental picking up and dropping off process with professionalism and generosity. Positive environment.
david cNo improvement needed y’all were great
Lashunda Agreat service
TALEE REasy. Fast. Friendly customer service. Will use again.
MICHIEL JGreat Location Very friendly, professional employees Facility well kept Quality service
GARRY B | First ImpressionsI am so grateful for each person the manager and the those under her. Was so helpful thoughtful and understanding.
KAREN M | Overall ExperienceVan was dirty. Management said they could only sweep out vehicles as they had no way to wash.
Larry RThank you for providing me with a great storage space and your attention to detail that helped me achieve my goal of construction work in your area DC
doug c | Overall ExperienceGood service, I was in and out in no time! very fair on the fee for the motorcycle trailer!
KIRBY SWhen I dropped the truck off he came out to help me continue my great experience.
James NI left my Nike backpack purse in the uhaul rental truck and the workers took it and called saying they had my wallet and cell phone but everything else was gone my bank card and id wasn't in my wallet either but both items were in my backpack purse. Then they wanna try charging my card for something but it all got reported as stolen and from where I'm just waiting to see what the police find out
Tanya g | Overall ExperienceNot only did the location not have the equipment I ordered, they were reluctant to mark damage I discovered on the vehicle
Thomas MWhile they did not have the storage unit I reserved (10x10) available when I arrived, they provide two (5x5) units side by side. Unfortunately I was not given the first month free on the second unit. They attempted to, but were unable which cost me $44 but they did their best to make things work for me.
Steven F | Overall ExperienceService was awesome, friendly and professional. Thank you so much.
LAWRENCE AMaybe slightly better communication
Sharon SGreat customer service and so easy to make the drop off. Thank you!
Lori JGreat associates that work there. Very friendly and knowledgeable.
Thomas SThe you g lady on Thursday I initially talked to was awesome and the guys who were there on Saturday and both on Sunday when I returned the truck were the greatest
Geraldine GThey were very helpful and worked with me!
MARESHA G | Overall ExperienceScott and jasmine were great
Brenda GGreat to work with. So kind!!!
Gary GThank you to Ms. Laquonda Huddleston for helping me out.
amber m | First ImpressionsEverything was great!
Admirer CKind and accommodating staff. Helped me a lot when I had my hands full. It's always nice to meet nice hard working people when you're moving and stressed by the move.
Heather SI had a problem with the billing and it was corrected. Thank You!!
curtis hWhen I rented my unit I didn't fully understand (nor would I have agreed to) that by letting my daughter be a person they could call and/or get authorization from for abandonment of property purposes, not did I understand that if/when those papers were signed that uhual could start removing my belongings immediately, hence loosing several homemade/handmade blankets and a air conditioner to whomever they hired to clean the unit. The staff and the property were there when I needed them and allowed me to get what was left of my belongings, and for that I am forever thankful and grateful to them.
JIMMI K | Overall ExperienceCharge Less lol great experience
James WTreated very well
William M | First ImpressionsThis location was good. Truck pickup in Denver went poorly. Reserved 26' was not available anywhere within 200 miles. Rented largest available 20'. Filled it. Had to rent a second truck and find an additonal driver for the 700 mile move. No significant discount offered for the extra truck and diffficulties. Ugg!!
Charles FA bit tight to navigate around the yard. Lights on first tow dolly inoperable but a replacement trailer was quickly provided. Great customer service!
bradley bAgain, the RSVP system is awful. We reserved a 26' truck for an out of state move and 2 days before the move we were told that it was not available. So we ended up have to rent TWO trucks and pay a ton more money because of a U-Haul problem. We are very disappointed and unhappy. We will never use U-Haul again.
Paul FThe person who helped us, even though it was after hours was incredibly helpful in every way. She made this horrible experience better.
JACQUELYN OI loved working with everyone. Absolutely no complaints.
Trisha R | First ImpressionsI don't rent anywhere ekse
Bill HLowered the rental price
Emmanuel TNice customer service
CARLOS RCheck and clean the truck thoroughly before renting the truck out.
Bianca JTyrese is an efficient yet very friendly person.
Rita A | First ImpressionsRefund please I didn’t use
MARIAH D | Overall ExperienceI reserved a storage unit and it was not available. The gentlemen found two smaller units for me and were very helpful.
Steven F | First ImpressionsThey are the best 👌
Liliana M | Overall ExperienceLove it
LInda W | First ImpressionsMr Terrell was so authentic and genuine in his help. Explained all that was needed. Thank you Mr Terrell
Vester W | First ImpressionsThanks
DANESHA P | Overall ExperienceEveryone l dealt with at this location has always been very nice and helpful especially when l came across some difficult financial situations..
Kimberly R | First ImpressionsThey took My money and I never got a storage space.
DeAubrey C | First ImpressionsGood prices and availability
Andria C | First ImpressionsThis location was there in my time of need ! Moving is stressful and when push came to shove Laquonda was there to save my month ! I can’t thank her customer service enough thank you to the moon and back ! excellent experience thank you and bless you ! Excellent staff as well I got to meet two other gents that were very helpful as well can’t thank you all enough !
nick h | Overall ExperienceI wouldn’t recommend this place for your storage cause they take your lock off after having your storage unit for 9 days. They then will put one of their locks on it and then you have to chase them down to get them to go unlock your unit so you can get your stuff back. Then another thing is I had found that my stuff had been rummaged through. That’s crazy cause this is an U haul place at that. This was my second time trying to use a storage unit here in Oklahoma City and I do know this I’ll never never use another storage unit place in my life.
Christy R | Overall ExperienceThe man behind the desk is awesome Tremill is excellent
susan t | First ImpressionsThank you so much made my day !!!
nick h | First ImpressionsVery helpful and polite
Robert Z | First ImpressionsCamesha was so helpful, professionally and personable. She helped me twice and really does a great job!
ELIZABETH C | Overall ExperienceThe two employees on duty was great was very patient and helpful as I made my decision
KAREN M | First ImpressionsI had a unit here for over 7 years and never had an issue.
LUIS B | Overall ExperienceEveryone of your staff that day was a enjoy to do business with. I was comfortable and assured me that theyd do everything to my business there satisfactory. Thanks again staff.
sheila j | First ImpressionsThe ladies that help me had the store closed but reopen for me to help me I really appreciate them. They are very helpful
mariah o | First ImpressionsSo glad we have such a great business here in our town!
SARAH B | Overall ExperienceFast, easy, no problems
scott m | Overall ExperienceThe manager is polite and respectful we really like him. The whole staff is nice and friendly. I would recommend the to my friends and family. The manager Quinton is a blessing to do business with.
DARREL K | Overall ExperienceGreat customer service.
Lorena V | Overall Experience