Customer Reviews for U-Haul Moving & Storage of Bountiful

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bountiful

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Lisa P.
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Nathan S.
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Carrie V.
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The service reps were great and very helpful. Everything ran smoothly.

Earl R.
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Cameron H.
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david H.
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Greg M.
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I have initiated rentals here and returned rentals here many times over the last 7 1/2 years and the service is the best Uhaul service I have never experienced.

Micheal S.
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Damon M.
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I have not yet received a receipt. Was told at the time of return that one would be sent. Returned the truck two days ago. Not cool that I have to call and track down the receipt.

ROBERT R.
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Joel J.
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Irene P.
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Morgan M.
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Joshua F.
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Super easy

Geoffrey L.
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Brandon was awesome. He answered all my question as and got me setup perfectly for my move. I worked with him for both drop off and return. Every thing was amazing and customer service was top notch. Very professional This is the kind of service that will keep your customers coming back

Kenneth M.
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Courtney S.
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Dennis D.
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Greg L.
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David M.
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WILL T.
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Drop off location was full. I had to wait a little before pulling in to location

Daniel B.
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The were very accommodating by getting me a truck at the last minute.

Andrew J.
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Juan C V.
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Patricia H.
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Michael H. | Overall Experience |
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It was the best customer experience and awesome competitive prices.

Joseph C. | Overall Experience |
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Our unit was blocked frequently and it was difficult to access.

Kara J.
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GPS takes me to back side of building where there is no entrance. Entrance to parking lot makes me cross merging traffic. it would of been better if the entrance in the back. .its very dangerous

Roger A.
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Great customer service. I’ve rented twice now and both times it was fast and efficient.

Alexander B.
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Very fast and professional. I was helped before I even got out of my car.

Paul G. | Overall Experience |
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Very Nice!

Brock G.
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I have rented for years and different trailers they are class A. Have never had any problems. Customer service is the best, all of the employees that work here are so nice.

Ken T.
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Margaret E.
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Warren H.
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Jerry S.
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Kristine H.
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Brett L.
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Kiplyn N.
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Brandon M.
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Thought it all went well.

David S.
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It’s very expensive

Micah H.
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The bountiful team is the best of the best

Michelle C.
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Smooth, easy transaction.

RYAN J.
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I had a great experience here renting an auto transport trailer

Butch J.
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Your app takes longer than just going in and then it never did work properly. The automatic doors don't open automatically so the guy had to come out from behind the counter and slide the door open for me. The worker was helpful and good but I was disappointed in the app taking so long then finally just gave up.

Shaylyn T.
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Great employees, clean truck. Only way you can improve is by changing the location of the entrance to the parking lot.

Lisa U.
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Kenton D.
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Wesley S.
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Larry M.
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Olaf J. | First Impressions |
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Brandon was exceptionally helpful and friendly!

Barbara A.
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Ivan M.
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Ted M.
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The roll up door on the trailer was very difficult to operate. Needs repaired

Joanne W.
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Missing a mirror and no one seemed to care. Was told I had to bring the truck in to exchange which would have taken 3 hours out of our trip. Filed a complaint and never heard back. Extremely dissapointed and will not use uhaul next time!!!

Trenton B.
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Excellent service.

Daniel F.
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Jason P.
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alicia F.
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Michael W.
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David T.
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Jeremy G.
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Dallin G.
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Caleb S.
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Excellent check in and check out process. Much better than years before!

Adaire B.
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Peter J.
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Andrew who assisted me was amazingly helpful. He answered all of my questions and was patience and kind. Thank you Andrew.

david B.
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We'd reserved a truck through Budget because it was much less expensive. Unfortunately, they didn't have any trucks when we arrived to pick it up. UHaul came through at the last minute. Yes, it was more money, but the truck was available, clean, and the personal were professional and fast!

Virgina W.
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Steven A.
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Well done. Thank you!

David R.
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This is a good location. Well organized. Courteous people . Get you on road quick and efficiently,

Robert K.
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Jessica I.
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Not have the trailers all the way on the far left of the building, very hard to maneuver

AUSTIN T.
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Very nice location. The guy was friendly and quick. In and out in under 5 minutes

Randy G.
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Craig C.
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Samantha H.
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Parking lot entrance/exit has a large curb in the middle and makes it difficult to maneuver when snow is plowed to the side. Terry was so helpful and friendly. I would highly recommend this location to others

Christina Y.
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kim C.
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Jeremy H.
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Charge to much for one day and was told had a smaller trailer then got there they didn’t and tires looked old and two lights didn’t work

Destony G.
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Snow was still all over the dolly and hard to remove (have back problems). Was quoted a price and told one way would be fine with my rental over the phone, then told otherwise in store. Felt very misleading and was extremely upsetting during an already stressful time, Rather than about $89 it Came to $140. Not a very nice experience at all.

Casey A.
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Thank you so much for the amazing service you guys always provide. Terry was so nice and wonderful to work with. He made the process of renting a trailer at the last minute so easy and effortless. My experience is always so positive and your employees are so helpful and friendly.

Scott B.
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Steven H.
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I did not take note of the man who helped me with the return, but he was very professional and helpful in the extreme. This rental was perfect on both ends. If UHAUL had this kind of service everywhere, you would have no competition.

Brit L.
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I was blown away by the courteous and friendly staff. I would definitely recommend this location to others.

Carlos A.
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Thank you.

John B.
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Just treat them like I was treated. Great team.

LANCE G.
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They did great.

Wendy F. | Overall Experience |
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I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.

JASON F.
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We had a great experience! Super easy check out and check in. Friendly and helpful staff. We were able to get a reservation very last minute AND these guys have the best prices. 10/10!

Torey L.
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They were great. Fast friendly. No issues at all. :)

Johana M.
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Brandon was awesome. He saw me pull in and he got to my truck quickly and Started unhooking the trailer. He didn’t waste anytime he is very knowledgeable and told me all the details and process of what he was doing, and got me out of there fast. Thank you Brandon for your kindness and quick work ethic.

Jared K.
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Don L.
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The truck was in excellent operating condition, but was dirty.

Douglas P.
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The trailer number doesn’t match the number on the contract

Ryan C.
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I was involved in a traffic accident as I was pulling into this uhaul location, and the staff went above and beyond to provide me with assistance and make sure everything was taken care of. I could not be more thankful.

Michael K.
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Steven M.
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TREVOR L. | First Impressions |
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The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.

alex A.
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The checking in process after hour was nothing I ever thought to be. The website was having problems and I waited over 30 minutes to talk to someone while waiting at the lot. Even the rep was having problems at her end with server issues. I ended up taking as many pictures as possible of the return unit, so there’ll be no questions asked the next morning as I was told to call back. When I tried to reach someone, it connected me back to the National line and the same problem as the night before. I had rented from Uhaul many many times in the past without any issues like this. Either fix your website and allow upload of the pictures taken, or take it down and let’s do it the old fashion way that always worked and I never had a single issue the past 40 years of my experience. BTW, my the location had professional, friendly and knowledgeable rep. The only reason I rated the location as being “Below Average” is my experience with Uhaul.com web site.

Camille I. | Overall Experience |
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Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.

Welton M.
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The staff and owner are amazing.

Eileen B.
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Customer did not leave a comment.

Eric S.
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Brandon was phenomenal! Super helpful. I will definitely be coming back and Recommending this location to all my friends!

David R.
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The only suggestion I would make is see your computer equipment is working at check in. Employee checking me in took a phone picture of my drivers license because he couldn’t get equipment to work. Left me very nervous about where my drivers license information, front and back, might end up and in whose hands. If equipment doesn’t work do without, rather than create a question about legitimacy of what your employee is doing.

Daniel B.
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Customer did not leave a comment.

BENJAMIN I. | Overall Experience |
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Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message

Hwan P.
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Alma P.
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Ryan M. | First Impressions |
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Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.

Corry M. | First Impressions |
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Great service

Nathan M. | First Impressions |
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Super friendly staff.

DON S. | Overall Experience |
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Disappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.

robyn s. | First Impressions |
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I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!

Bacilia E. | First Impressions |
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want to thank Brandon again great service ..thank you

Michael W. | First Impressions |
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The service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.

Mark O. | First Impressions |
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Quick, easy to move in, helpful staff. All around a good experience

karen B. | Overall Experience |
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For people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly

norm r. | First Impressions |
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The staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.

lance w. | First Impressions |
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Great customer service. Very friendly and helpful.

Ivy t. | Overall Experience |
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Great place!

Chris F. | Overall Experience |
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Had a minor snag, and they resolved it without any issues... keep up the good work!

Jesse E. | Reservation |
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Great

CHRIS H. | Overall Experience |
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I've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.

Joan B. | Overall Experience |
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This was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.

margaret H. | Reservation |
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Really polite and helpful staff

Alexandria T. | Reservation |
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Everyone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.

mary j. | Overall Experience |
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they were very helpful and fun to work with

Brian B. | Overall Experience |
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My only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.

Chelsea R. | Overall Experience |
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The Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.

Brian B. | Overall Experience |
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The issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can’t access my storage units until the weekend usually. Kinda dumb.

PEGGY R. | Overall Experience |
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Sometimes there was a long wait to be helped, but that was because they were very busy. They were always helpful to us. Pleasant to work with.

No reviews have been submitted for this location.

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