Customer Reviews for U-Haul Moving & Storage of Bountiful

4,809 reviews

2150 S 500 W   Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful)

(801) 298-3339

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 298-3339

2150 S 500 W
Bountiful, UT 84010
(E of I-15 Next to Toyota of Bountiful)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Hire more employees .. there was one person and sign in took almost an hour! Way too long ..

james A. 
Rating:
4.0

Need more employee's, they were short of staff. Overall it was a fair experience. Thank you

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Great customer service representatives.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
1.0

Horrible customer service waited 20 25 min before I was helped was told one thing on the phone and something different in person the guys who helped me were rude and inconsiderate not happy at all

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
4.0

Cool

Vaa K. 
Rating:
4.0

Customer did not leave a comment.

Duane H. 
Rating:
4.0

It took a little longer than anticipated even though my card information was on file.

taylor P. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
3.0

Too expensive

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

ALL GOOD

RODNEY T. 
Rating:
5.0

Customer did not leave a comment.

Bryce T. 
Rating:
4.0

Customer did not leave a comment.

Stephen R T. 
Rating:
5.0

Employees were incredibly personable and helpful. This is the 2nd Uhaul rented in 4 weeks and it was a smooth experience.

Julie P. 
Rating:
1.0

Excellent service! Driveway location sucks. Need a driveway on west side.

bryce V. 
Rating:
5.0

Customer did not leave a comment.

Francisco F. 
Rating:
1.0

I literally drove the truck 5 miles and was charged for 40. I had the truck for an hour. I won't go back and know that I will probably be charged for the full 40 miles... Never again, never again...

Blake H. 
Rating:
4.0

Customer did not leave a comment.

Jared G. 
Rating:
5.0

Customer did not leave a comment.

Taliana S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Get your employee a faster computer system. They struggle because it's so slow. But they are very considerate to us as Customers as we have to wait for it to catch up with the info they put in.

Carol K. 
Rating:
2.0

make sure the gas tank is as stated when checked out, Only went 9 miles and when filled up with gas, like i was asked to do i put 3 gallons in and 13.00. got a i don't care attitude when told the rental place.

cordell R. 
Rating:
5.0

Terry was very helpful, knowledgeable, friendly, and make the experience great.

Chris R. 
Rating:
5.0

Jenna and her son both worked miracles to get us what we needed last minute! They are always awesome to work with!

Teresa D. 
Rating:
5.0

Provide a direct number to the store in case of emergencies/last minute changes.

Jihong J. 
Rating:
1.0

The speedometer was broken in our truck and it was filthy, everywhere.

Duran A. 
Rating:
3.0

Make spaces for vehicles that get turned in after hours. I really had no idea where to park the U-Haul moving truck.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
1.0

First, assure that the location is adequately staffed. One person was completely overwhelmed by the line of people waiting when the business opened, all with reservations. Second, if pads and a dolly are not requested, do not secure them in the back of the truck. It causes an inconvenience for the customer to have to work around them. Third, I was charged for pads, even though I did not use them, had no need for them, and did not touch the bag they were located in.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

Joy S. 
Rating:
4.0

Customer did not leave a comment.

Gabrial A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

Alexcia B. 
Rating:
3.0

To be fair, the personnel did the very best that they could and really wanted to be helpful, but were understaffed. Give them some backup, especially on a Saturday.

Alicia J. 
Rating:
2.0

Customer did not leave a comment.

Cami T. 
Rating:
5.0

Outstanding

Bruce R. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

Terrible service all around

Gavin H. 
Rating:
5.0

Customer did not leave a comment.

Corey W. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

steven W. 
Rating:
2.0

Your reservation system needs major improvements. Why bother allowing them if when a customer shows up at the correct time to pickup you've already given their truck away? Then be told you can't honor their reservation. This has happened on multiple occasions. Also why bother giving a quote with a reservation if the price day of is going to be a lot more??

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Luiz D. 
Rating:
5.0

Inform the driver how the advanced transmission system works; ie., how in Drive the driver only has to hit the brake and the truck will begin to downshift into a lower gear. The driver does not have to use the manual transmission stick to downshift.

Robert B. 
Rating:
1.0

We had transmission problems with the uhaul, to the point where we lost overdrive, we stopped spent money on a hotel to let it cool down and then next day we have no overdrive and the passenger side wheel is screeching, got to the point we were doing 25 to 30 on a 80mph freeway, spent over 900 for uhaul rental and another 400 plus in gas to find out when we finally made it to destination that the truck we were in was sent out to be retired and wasnt suppose to be rented again because of all the mechanical issues it has, so i would like to know how exactly its ok to expect someone to pay 1500 or more in rental, gas and motel rental to be rented a vehicle of such poor mechanical standards, to gave the person tell me at the counter when i dropped off that it was suppose to be retired because of those issues and then to have issues when dropping off with storage at a uhaul facility then to charge me additional fees when i leave beyond upset, worst experience and to be honest not safe for anyone to be driving, my family and I are amazed that something more serious didnt go wrong, uhaul is lucky something more serious didnt go wrong, poor customer service all around, you dont rent out a vehicle that has known mechanical issues and is supposed to be retired!!

Nicole L. 
Rating:
5.0

We were unable to read the odometer because the tire pressure was low.

Ryan M. 
Rating:
4.0

I enjoyed the service that I received for returning

Joshua P. 
Rating:
4.0

Don't tell them that they MUST buy insurance as I was. My car insurance would have covered the trailer. But I was told by the only employee working that day (a Sunday) that I HAD to buy insurance as they had recently had some totaled units. Since there was no manager, and I had to leave the next morning, I regrettably bought the insurance as I didn't see any other alternative if I wanted the trailer. I will find any other option than U-haul in the future.

William K. 
Rating:
5.0

Exelent customers service

EDWIN G. 
Rating:
3.0

Your charges are outrageous. I would have never rented from you if I'd known about Home Depot truck and van rentals, guess I am the idiot.

Antoinette E. 
Rating:
5.0

Friendly and helpful

Felix R. 
Rating:
5.0

Everybody was friendly. The trucks are well-maintained. Super easy to deal with.

MICHAEL H. 
Rating:
2.0

Getting charge sometime and you could not even get in cause there system did not work the four time I went did not work they had to reset it in order to work but ya then when your payment is not on time they call you or send a letter makes me mad they do that and they can’t fix there problem with the system not opening

Jose L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Millinoris C.  |  First Impressions 
Rating:
3.0

MANAGER LADY IS HORRIBLE, not helpful, doesn't listen to what you have to say. Cuts you off when you're talking and will kick you out the store for disputing an overcharge on a one day rental. Manager is very rude for no reason. and says "we have lots of people wanting their money back, divorces, angry people moving and i dont get paid enough for all this" so the managers take it out on customers just trying to move or rent a VAN for personal use. LOOK here Uhaul, i was just disputing a overcharge amount and the manager wasn't even trying to listen but got mad that she received a "complaint" my dispute was not a complaint but a request to speak to someone at the store, how ever way CS sends you the message learn to read it with a different energy. I was trying to speak to a manager who can see that they received our rented van clean and full of gas. but instead i received an angry bird of a manager mad at the world. TAKE A CHILL PILL and realize the business you are in (this message is for the rude manager in bountiful) your in the moving business. Be KIND TO PEOPLE, they may have lost someone and they need to move all their stuff, they maybe going through a divorce and are heart broken, they may have lost their job and need to relocate, they may have just bought a house and moving sucks. BE KIND LADY MANAGER AT THE BOUNTIFUL UTAH LOCATION AND THIS MESSAGE IS FOR YOU TOO BRAD ANOTHER WEAK MANAGER AT THIS LOCATION. before assuming and accusing customers, STOP, GREET customers and listen to what we have to say instead of assuming and yelling at us for NO REASON. You would have learned that you mistakenly overcharged us but instead I have to take the loss because you had a bad damn day and decided it was a good idea to chase me out the store. I hope your dinner taste like crap and your tire got flat on the way home MANAGER AT THE BOUNTIFUL LOCATION.

Manusiu V. 
Rating:
3.0

Manager charged me an extra $10 insurance vehicle on a VAN rented for one day. I called in to tell her this and she was very rude and accused us of having the rented van for 2 days. She should check her cameras before accusing me. Had an issue in January which she never resolved and decided to argue about that today. Very unprofessional. When I went the store to sort this out, see was RUDE and did not want to see my proof of receipts and chased me out the store. if she would stop talking and stop assuming she would learn that she was in the wrong for over charging us on a one day rental. This manager over charged us In January $50, shes stealing money and ignores customer when we come in to fix this. She says she submitted a refund, but customer service continues to tell us " REFUND note has been added but the refund request has NEVER been submitted on the store managers end". Manager is RUDE and stealing money from people with no explanation.

MANUSIU V. 
Rating:
5.0

Customer did not leave a comment.

Betty T. 
Rating:
5.0

General manager is well chosen, knowledgeable & on top of everything. Was impressed.

Pravindra S. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
1.0

Wrong truck they took a picture of so I had to search the lot. Customer service poor 30-40 min wait time to get help on the phone cut into my reservation. All around horrible experience, will warn friends and family.

Jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Jen has helped me keep my storage ! She is wonderful She is always happy

Sheryl V.  |  First Impressions 
Rating:
5.0

Did a wonderful job. Friendly service and helped. I would rent again from them and would recommend them to people who need equipment. Thanks for helping me out today.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
3.0

Customer did not leave a comment.

Jeff T. 
Rating:
2.0

Customer did not leave a comment.

Toni C. 
Rating:
5.0

Great customer service. Easy to work with.

Jessica S. 
Rating:
1.0

They added dolly charge even if I have not used it at all. I didn't complain about it because if they are willing to lie about $7 charge than Just screw this place

Mario V. 
Rating:
5.0

Customer did not leave a comment.

Kolbe B. 
Rating:
5.0

Brandon was so very helpful. If I had to move again the Bountiful Uhaul facility would be my first choice for a rental location because of the friendliness. The service was great and the ease of renting a trailer was fantastic

Nancy L. 
Rating:
1.0

Not great experience. Couldn't find my reservation and when I brought the truck back the lady said my paperwork was lost? Super awesome. Won't be using this location again.

david V. 
Rating:
3.0

Only issue I had with the storage place was everytime I needed to get in the box would malfunction, they need to fix that so we don’t get annoyed

Bethany W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin L. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Con T. 
Rating:
3.0

The vehicle wasn't clean, inside or out. It was covered in dirt and salt from the roads. The pick up was relatively easy though I thought I had paid for it on the phone already. There were some features of the truck that needed attention like the steering column (wouldn't adjust) and the passenger side seatbelt would lock up constantly. But I did not find these things until I had left the location so they didn't have a chance to give me another truck I would only recommend this spot if there were no other options. Cleaning a vehicle seems like the minimum standard for a rental. We actually thought it was an old vehicle but after we washed it up ourselves we realized it looked pretty good

Marrianne W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Sean L. 
Rating:
4.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Very friendly and helpful

JANE M. 
Rating:
5.0

Super easy to work with even when I needed to pick up early! Location accommodated as well as they could! no problem, I only had the truck for a few hours.

Sokuntheary N. 
Rating:
5.0

The manager there is kind of rude and short with people, even when I am doing a fully automated process.

Benjamin M. 
Rating:
5.0

The gal that checked us in on Sunday was great. Could not get the app to work and she took care of the return in Bountiful.

TOM F. 
Rating:
5.0

Customer did not leave a comment.

Charles G.  |  Overall Experience 
Rating:
5.0

The man named Brandon was especially helpful and kind. He really did a good job for me. Evelyn Calder

Evelyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
1.0

They tried to put me in a truck i didn't want. I had to go on line to make my order for a trailer. No one would help me at the bountiful address

Richard S. 
Rating:
5.0

The staff was amazing! Thanks

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Karamie F. 
Rating:
1.0

General manager (Jen) is very rude at this location. We reserved a 26ft truck Friday 5pm through Sunday 5pm so we would have access to a truck on Saturday morning early without having to pick it up and get started on our move. When I showed up to get it the there was another truck in front of mine that had a dead battery and the employee could not get it started. He made the best of the situation and got me a 20 ft truck as that is all that there was on the lot. Saturday morning at 7:30 am I get a call/vm from Jen telling me that the truck I have needed to go out tomorrow at 11:30 to another customer and to call her back or if I don't I will be charged another $50 for my move for some customer service guarantee. We had people showing up to help us move and the whole reason I reserved my truck and paid for an additional 1/2 day was so I didnt have to deal with reserving this truck on Saturday or talk to anyone. My wife called her back for me as I was busy moving and directing people and and didn't have time to talk to her. She was very rude to us and when we even asked if we could bring it in and get one would be ready for us to take another one Jen told us that it was Saturday and they usually are busy so she couldn't make that promise. In all this talk I ended up talking to her and I explained the story from earlier and she got upset because she was talking to my wife and then to me and then back to my wife. She yelled at me saying “it's people like you who ruin things” and “I don't need you or your wife bitching me out” . And then at some point hung up on my wife. My wife than called the customer service number and filed a complaint with Sarah. And then within an hour I got another charge on my credit card $1242.10 for this 2 day truck rental. Once again we called the customer service rep to check on that and apparently Jen had now rented out the truck to us for two additional weeks.

Adam S. 
Rating:
1.0

They didn't have me inspect it saying they already did. Got to my apartment, opened the back and it looked like someone operated a lawn care business out of the back for a week. Pickup drop off times we're messed up. They didn't give me a few extra miles we took no detours and maxed out the mileage.

Timothy Y. 
Rating:
4.0

Customer did not leave a comment.

Shirley P. 
Rating:
5.0

Brandon and David offered excellent service. They were friendly, helpful and efficient. I will definitely rent from them again. Dave

DAVID A. 
Rating:
5.0

Was not instructed to use app to check out trailer before. When I saw it later it was expired.

Franklin L. 
Rating:
5.0

Terry was so nice , his customer service excels expectation!! Thank you.

Sandra R. 
Rating:
3.0

Customer did not leave a comment.

Sandra R. 
Rating:
4.0

Customer did not leave a comment.

Emma F. 
Rating:
1.0

Worst customer service experience I have ever had.

Joe R.  |  Overall Experience 
Rating:
5.0

Your website reservation app is glitchy. It added pads and dolly when I did not select them. Also, I have to chase down the second receipt for the second truck whenever I rent vehicles for training. Sometimes I have to chase down receipts with the final charger instead of the estimate that do not come through at all.

SHAUN W. 
Rating:
5.0

Very helpful staff, answered every question clearly and precisely.

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa a.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jonathan H.  |  Overall Experience 
Rating:
5.0

After making a reservation for a storage unit approximately 2 weeks ago to move in on the 30th of November I hadn’t received an email or any sort of confirmation. So I called the uhaul number for this location and it ended going into a national que where they had no sort of reservation set up for me to move in yesterday. So we drove down to the location where I placed the reservation and there was none. So Jen was able to find a unit that was available on the spur of the moment and got it ready to rent for me and I’m so thankful for her understanding and my frustration with the whole situation! She went above and beyond what it takes to make a customer happy! Great job Jen!

Bob B.  |  First Impressions 
Rating:
5.0

Excellent service, very helpful.

Sonja O.  |  First Impressions 
Rating:
5.0

Brandon,Jen and staff are an awesome team and i would highly recommend the facility. Thank You

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNISJAMES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elicia R.  |  Overall Experience 
Rating:
5.0

The manager Jen was amazingly kind, helpful and empathetic to my situation. Her staff were very personable and awesome to work with, especially Terry. They get an A+ in my book. I wish all companies were as friendly and great to work with.

Elicia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmilla P.  |  Overall Experience 
Rating:
5.0

Management / staff very professional & efficient Would utilize this facility again for any long or short term storage

glenn e.  |  Overall Experience 
Rating:
1.0

The in office experience is great, and the online experience is also great, but don’t expect the two to mesh well together

RICHARD D.  |  Overall Experience 
Rating:
1.0

I moved out two days into the billing cycle, but I was told that my bill could not be pro-rated, even when I came in before that cycle started.

Ryan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

The storage is perfect for what I need it for.

Kenneth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kay c.  |  Overall Experience 
Rating:
5.0

A few weeks ago, had an experience when I rented a truck. I was disappointed that I had used the app to check in to save tons of time, yet ended up being shuffled from truck to truck for almost an hour while I had friends waiting. But it was business as usual, with no offer for free use of a hand truck or furniture dolley. Some kind of consolation would have been appreciated. I know things happen, but maybe Uhaul should rethink customer service when these things happen.

Mike T.  |  Overall Experience 
Rating:
5.0

Terry helped us out both times! He was amazing help! Our time there was short because we only used it for a short time to move stuff. Thank you!!

Jared L.  |  Overall Experience 
Rating:
4.0

I really like our storage unit and the ability to pay by automatic payment. But when you changed your policy to only accept a credit card and not debt I left because I do not want charges made on a credit card. All payments previously came out of bank account. I move out from their a week later. You list my business. Plus you didn't even notify me of your change and charged my account a $15.00 late fee. Way to go. So I thought my unit was paid. Poor customer service. I was with you over 4 years and not one late payment. Your loss and I am happily gone.

KAREN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Roger A.  |  First Impressions 
Rating:
5.0

I have had a awesome experience with the employees and Jen the manager. I was about to move my belongings elsewhere pror of Jen becoming manager due to lack of communication with the previous manager he was horrible. I have been at ease knowing that the security is highly watched and I have my units inside. It's pleasant to be able to pull your vehicle in the bay to load unload or go through your units A/C in summer & HEAT in the winter and all indoors. The employees all of them deserve a good positive recognition they all are amazing...... Thank you Brandon & Austin for taking care of my situation yesterday your awesome 💯💯💯

Donna W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derek P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmit D.  |  Overall Experience 
Rating:
4.0

La gente fue muy servicial pero creo que deberian extender un poco el horario de oficina, por lo menos hasta las 8pm hay personas que trabajan hasta tarde y les serial mas conveniente tener las oficinas abiertas unas horas mas. Pero en lo de mas el servicio fue muy bueno.

jeffrey o.  |  Overall Experience 
Rating:
5.0

Moving can be a stressful time in anyone's life. I have moved dozens of times and used U-haul for all of my moving needs. This past Saturday, 5/1/2021, I was scheduled to meet the guys from Moving Help at 9:30 to unload the U-haul into a storage unit. Because the paperwork wasn't completed, I arrived at 9:00am at which time Jen Barker informed me that the system went down. There were people lined up in the store and U-haul trucks lined up in the yard for check-in...not surprising as this was the 1st of the month on a weekend. Jen and Brandon helped customers as fast as fast as they could using "old school" paper and pen methods. Jen couldn't use the computer to locate the unit I reserved, so we went looking for an available unit by foot. The process was time consuming, but not the fault of the U-haul team. We located the vacant unit and proceeded with paperwork, so the movers could unload the U-haul truck. Because the computer was down, every transaction took longer than expected, but Jen and Brandon were dedicated to helping everyone who walked in as best they could like pros, never rude and always polite and professional. Thank you Jen and Brandon for not giving up and taking care of me!

Jeanette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cari N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derek P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian G.  |  Overall Experience 
Rating:
5.0

All staff was very helpful in showing me how to set the security system and walked me through it. They were polite and respectful. I was informed about the difference in quality of padlocks for my storage door. Also, I was informed about the perks of renting an indoor storage with security cameras and alarm system. I felt very good at leaving my belongings there. I would recommend U-haul for storage and as a place with competitive pricing. Thanks, Bountiful Team!

chris s.  |  Overall Experience 
Rating:
5.0

The management was very helpful and friendly. When I asked about the storage units, they were very informative and sold the benefits of them vs. other storage places. Thank you!

chris s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA H.  |  Overall Experience 
Rating:
5.0

Jen, Brandon and Jeff are super awesome.

Michael G.  |  First Impressions 
Rating:
5.0

Brandon and Terry were very friendly and fun, I enjoyed talking to them while we were getting things set up.

lauren H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

Your Associate Brandon was excellent and very accommodating to our needs.

Mariana D.  |  First Impressions 
Rating:
1.0

We started using the storage unit in May 2020. We put this unit on autopay from my credit card. In August, I received an email stating that my payment was late. I called facility and asked about it. I was told to ignore it. I went to access my storage unit on Friday, October 9, 2020. I found a non-payment lock on it. I was told that a janitor had change the ownership to “John Doe”. It was explained that he was older, new and not very good with computers. I am still considering moving my belongings to another facility. I think it is extremely poor policy to allow a janitor to change a storage unit status and not to keep a historic record of storage unit ownership. The that helped me reestablish my storage unit were very apologetic, helpful and informative. I appreciate the staff being able to tell us what really happened rather than giving an excuse or tell me a lie.

Gary S.  |  First Impressions 
Rating:
1.0

The new kid that I dealt with was rude, not courteous or helpful whatsoever, the older gentleman was a delight.

Cody J.  |  Overall Experience 
Rating:
5.0

Still haven’t received my reimbursement, but other than that, this place was great! Please look into my reimbursement. Sincerely Kelly Richins

kelly r.  |  Overall Experience 
Rating:
5.0

Mike was unbelievable, he really went above and beyond all expectations. We were really tired and stressed and he was so caring and positive. He took care of all our needs. He really deserves a big raise!!! I am in customer service and I really think he was awesome!!! Mike was with him and equally as friendly he was super supportive. I have used U-Haul many times and this was by far the best experience ever!!!

Steve S.  |  First Impressions 
Rating:
5.0

Brandon was super helpful as he always has been. Very professional and kind.

Nicole B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kaitlyn h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mauricio M.  |  First Impressions 
Rating:
5.0

best ever!!

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREVOR L.  |  Overall Experience 
Rating:
4.0

The only issue I have had is getting a response to closing out my account. I cancelled online on 5/12/20 and did not get a confirmation required from the site manager. I am assuming the account is now fully closed since I am receiving this email.

Celli G.  |  Overall Experience 
Rating:
5.0

I had a unit for one year. I couldn’t have asked for a better experience. The ONLY recommendation I might have is to give a way to create lighting within the unit. Like perhaps electrical outlets in the hallways or something. In a large unit, even bright flashlights aren’t enough. I would highly recommend and will use again if I need storage in the future!

Tara P.  |  Overall Experience 
Rating:
5.0

Thank you

Edwin C.  |  Overall Experience 
Rating:
5.0

Extremely helpful.

Jared J.  |  First Impressions 
Rating:
2.0

Was told the unit size that I needed was available, come to find out, it was not. However, staff on duty took care of me.

Cody J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda S.  |  First Impressions 
Rating:
5.0

It was the best customer experience and awesome competitive prices.

Michael H.  |  Overall Experience 
Rating:
2.0

Our unit was blocked frequently and it was difficult to access.

Joseph C.  |  Overall Experience 
Rating:
5.0

Very Nice!

Paul G.  |  Overall Experience 
Rating:
5.0

Brandon was exceptionally helpful and friendly!

Olaf J.  |  First Impressions 
Rating:
2.0

I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.

Wendy F.  |  Overall Experience 
Rating:
5.0

The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.

TREVOR L.  |  First Impressions 
Rating:
5.0

Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.

Camille I.  |  Overall Experience 
Rating:
1.0

Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message

BENJAMIN I.  |  Overall Experience 
Rating:
5.0

Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.

Ryan M.  |  First Impressions 
Rating:
4.0

Great service

Corry M.  |  First Impressions 
Rating:
5.0

Super friendly staff.

Nathan M.  |  First Impressions 
Rating:
4.0

Disappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.

DON S.  |  Overall Experience 
Rating:
5.0

I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!

robyn s.  |  First Impressions 
Rating:
5.0

want to thank Brandon again great service ..thank you

Bacilia E.  |  First Impressions 
Rating:
2.0

The service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.

Michael W.  |  First Impressions 
Rating:
5.0

Quick, easy to move in, helpful staff. All around a good experience

Mark O.  |  First Impressions 
Rating:
5.0

For people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly

karen B.  |  Overall Experience 
Rating:
5.0

The staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.

norm r.  |  First Impressions 
Rating:
5.0

Great customer service. Very friendly and helpful.

lance w.  |  First Impressions 
Rating:
5.0

Great place!

Ivy t.  |  Overall Experience 
Rating:
5.0

Had a minor snag, and they resolved it without any issues... keep up the good work!

Chris F.  |  Overall Experience 
Rating:
5.0

Great

Jesse E.  |  Reservation 
Rating:
5.0

I've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.

CHRIS H.  |  Overall Experience 
Rating:
5.0

This was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.

Joan B.  |  Overall Experience 
Rating:
5.0

Really polite and helpful staff

margaret H.  |  Reservation 
Rating:
5.0

Everyone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.

Alexandria T.  |  Reservation 
Rating:
5.0

they were very helpful and fun to work with

mary j.  |  Overall Experience 
Rating:
4.0

My only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.

Brian B.  |  Overall Experience 
Rating:
5.0

The Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.

Chelsea R.  |  Overall Experience 
Rating:
4.0

The issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can’t access my storage units until the weekend usually. Kinda dumb.

Brian B.  |  Overall Experience 
Rating:
4.0

Sometimes there was a long wait to be helped, but that was because they were very busy. They were always helpful to us. Pleasant to work with.

PEGGY R.  |  Overall Experience 
No reviews have been submitted for this location.

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