Customer Reviews for U-Haul Moving & Storage of Bravo Park

Rating:

5.0

Keep doing what you been doing, this location and its staff should be the standard by which all others should be judged!

Rating:

5.0

Great service from both the South Haven, Michigan and Bravo Park drivers! Great service from phone reps too. Excellent experience!

Rating:

3.0

When I arrived I was informed the reserved trailer was not available. A smaller alternate was available. Then they found a unit of the one I reserved and we moved forward with it. The agent solicited the assistance of the “Hitch Guy” to change the tow ball to the correct size. As the trailer was being connected to my truck I began taking pictures of the existing damage to the trailer which was extensive with jackknife scars multiple dents and scratches and broken side lights. Of the four tail lights one fully functioned two worked as right and left turn indicators and brake lights and one did not function at all. I do not think this was even legal to rent out. I asked for a different trailer and as I was looking at a much newer, shiny trailer of the same unit I had reserved I was told this was all they had and “Do I want it or no”. A reservation should not be accepted if a good working unit is not available.

Rating:

4.0

This location was convenient. I liked the early opening hour of 7 am. My truck was ready and while I did have a small issue with the truck (the check engine light came on just a few moments after I left the location), the location was able to fix the issue within a few moments. I did have to drive back to the location, but fortunately I had only gone about 10 miles. The manager was very helpful and professinal in our interactions.

Rating:

1.0

IF I COULD GIVE THEM A NEGATIVE 5 I WOULD! THE WORST EXPERIENCE EVER! THEY CHARGED ME EXTRA $143 FEES AFTER I DROPPED OFF THE TRUCK! I TRIED TO DISPUTE THE CHARGES AND THEY NEVER GOT BACK TO ME AND CHARGED MY CARD WITHOUT FINALIZING THE DISPUTE!!!! THE CUSTOMER SERVICE WAS ABSOLUTELY HORRIBLE AS WELL! I WILL NEVER GO BACK THERE!!! I HAVE TOLD EVERYONE I KNOW ON WHAT THEY DID TO ME!!! I WILL BE CALLING THEIR CORPORATE HEADQUARTERS AND DEMAND A REFUND! I AM ALMOST GOING YO PUT IN A COMPLAINT TO BBB! ABSOLUTELY HORRIBLE EXPERIENCE!!! NEVER GO THERE!!!!

Rating:

5.0

The service was good.

Rating:

2.0

Truly Inspect the trucks . In addition customer service is awful in store, on the phone and especially roadside assistance. When I tried to bring this up to the General Manager was told that’s not my department.

Rating:

5.0

NA

Rating:

4.0

Reserved a truck on line, but when we got there they didn't have a truck, some issues with people not returning truck, but the Manager did a great job on getting us a truck gave 24hrs to return, 30 miles ! All in all it worked out thanks to the manager!!!

Rating:

5.0

In and out in less than fifteen minutes 😊

Rating:

4.0

On our way back with the Truck the AC went out on us. instead of a discount or anything they still charged us for the 25 extra miles we put on. I figured with the AC going out in the heat of Arizona we would at least get some type of discount. but we got nothing.

Rating:

4.0

Don't overcharge for fuel. I was told that the gas would be $6+ if I was short. However, I was charged over $8+ for one gallon. Very disappointing! Plus, when I turned in the truck, a lady put my key in an orange box. Was this right? Have a good day.

Rating:

5.0

Customer service was great

Rating:

5.0

UPFRONT: The facility and employees were Excellent. However, the process to rent the vehicle was terrible. The facility was pretty much dead on the water because of network problems with no manual backup (paper) process to follow. In fact, when I left the facility, I left with no paper or text or email that would show I was authorized to take the vehicle on the road. My pick-up time was at 10:00am, I arrived at the facility at 9:40am and left at around 11:00am.

Rating:

5.0

Really good costumer service

Rating:

5.0

The uhaul system was not working correctly. Everyone had to wait forever and the poor clerks were stressed. Then when checking on they were struggling. If your system would have worked we could have been done in minutes but took over an hour

Rating:

5.0

This location and staff was amazing!! The manager was so very kind and helpful!! I also hired a crew of 2 to do the loading and unloading and the 2 guys they sent was totally amazing!! We had a 20 foot truck and they loaded and unloaded with nothing broken or damaged in under 3 hours!! Amazing!! Hire these boys!

Rating:

5.0

Thank you everyone for such an awesome experience!!

Rating:

1.0

Remove the charge for the 3 dozen pads that I returned!

Rating:

5.0

Customer service oriented, friendly, courteous. Raises the bar for people.

Rating:

3.0

Be more CLEAR. I am negative in my account because you charged me twice. Once on the day I picked up my uhaul and the second time when I dropped it off. I should have received a single $1 refund, not get charged $79 after my the $80. The only response I got from the team after my account was made negative was that I had to wait for the charge to clear. This was after clarifying that I WOULD NOT be charged because I upheld the expectations of my rental in the first place. The first truck I was given had bad headlights and a broken mirror. The 2nd truck had a broken visor on the drivers side that would constantly obscure the field of view. In addition, I was told I had to get a box truck over an pick up truck because I didn’t have a credit card, despite the email stating “credit or debit card..” I was told after already placing my reservation for the pick up that I could not use said pick up. The entire experience was beyond frustrating and cost me 2x the money than it should have.

Rating:

5.0

Nothing

Rating:

5.0

Myra and Antinio were great. Watched Myra being very patient with Matt in instructions on trailer hook-up. Easy in and out and made accomodations for my schedule. I must admit that in the past I've stayed away from this location due to having storage at another U-Haul location. But as it turns out my other choices just don't carry the trailers that I need.

Rating:

2.0

Had to stop once it got dark the passenger headlight was out

Rating:

5.0

U-Haul employees do an amazing job. They're great people very respectful and I will definitely start referring many of my family members as well as friends. All is good and I love going there to rent my rentals. Thank you very much

Rating:

5.0

Customer service was top notch

Rating:

5.0

Good customer service and helpful!!! Made me feel welcomed. I would recommend any U-haul service, if looking for a vehicle for moving or shipping boxes and etc. To a friend, family member. To mention that service agin was easy helpful. Thanks U-haul...

Rating:

5.0

The great staff make this location stand out. Always a good experience at this U-Haul.

Rating:

5.0

The best service and the lady at the front desk was a fantastic customer service representative will return again for more rentals

Rating:

5.0

If its not broken, no need to fix.very pleased with my experience.

Rating:

2.0

They rented me a truck with the fuel on empty, and never mentioned I had to bring it back with a quarter tank of fuel compared to usually bringing it back with the same amount of fuel as I received it. I find this company dishonest and misleading

Rating:

2.0

They rented me a truck with the fuel on empty, and never mentioned I had to bring it back with a quarter tank of fuel compared to usually bringing it back with the same amount of fuel as I received it. I find this company dishonest and misleading.

Rating:

5.0

Continue the great customer service, Estefany explained details regarding the rental and agreement process. Great work Estefany!!

Rating:

5.0

The employee was professional and explained exactly what happened and how the mistake happened with our pick up location and helped us not get overly charged

Rating:

5.0

Only location I will use in the greater Tucson area superior customer service! Simply amazing each and every time

Rating:

5.0

Hire more staff, the staff on duty did a great job. Could tell they were understaffed on my pick up date.

Rating:

5.0

Education provided to rental staff of policy for debit card use. I was able to use my “big name “ debit card to rent in the end. Thank you.

Rating:

3.0

Although the vehicle was clean it had several issues that needs to be adressed, steering was bad, needed alignment, mirrors would not stay adjusted properly making it unsafe, rear lock bent so you couldn't lock it, it was given to me with a 1/4 tank of gas, but I was required to return it with a little less than half, and the transmission needed work

Rating:

5.0

We thank you so much for your kind assistance, professionalism and thorough explanations of both the contract and equipment of our rental. From the time we walked in your door, until we left with the trailer we were treated like friends, both inside and outside. We had the same experience upon our return. This was our first time to use this particular facility since we live in Green Valley, but we will certainly use it for our needs from here on out.

Rating:

1.0

The manager didn’t allow me to rent two Dollie’s, she said she needed them for other costumers, made my move out the worst experience, they also said the only one I used wasn’t delivered she. I did leave it tied up, it’s not my problem if after that it was taken. But by far this is my worst experience in moving out.

Rating:

3.0

U-Haul needs to build in more flexibility for hourly extensions, especially for issues like traffic or unforeseen delays. Maya came across as short in her responses, but she was also constrained by the rigid phone check-in system.

Rating:

5.0

Great customer service

Rating:

1.0

the truck had an issue where it would not come out of park and something was wrong with the linkage. we almost didnt make it to our destination becuase of it. also i was forced to pick the truck up over an hour away from my house, then had to get a trailer at a completely different town the next day, as they didnt let me pick them up at the same time, and then that also messed with ther return time due to that. then when i went to return the vehicles they wanted me to initially take them to two different locations in tucson. the trailer to one and the truck to another. overall if it wasnt for a man i spoke to who called his sister who worked at the offices of uhaul, that i wasnt charged a lot of extra money for mistakes made by uhaul. in the past ive always used penske. never once had an issue. i spent almost all day on the phone and at a uhaul center trying to just to see about getting things returned and the truck looked at. i believe ill be staying with penske, who btw is a lot cheaper on top of that by almost 700 dollars for the equivalent of what i rented here for almost 3 grand. this is way to much money to be spent for both the quality and the treatment i had. most of the lines i call all have ai or robot answering services who keep telling you to use the app on your phone, and real customer service is non existent. even the lady i spoke to at the office told me she couldnt help me and to chat with someone on my phone via text msg. seriously? h0onestly ill be surprised at the lowering of your customer service doesn't cost you in the long run with your business. NOT happy - and im not even a cali karen. lol im thankful two of the folks there we kind enough to finally help get me and my family out of there, but uhaul as a whole is hideious.

Rating:

5.0

👍🏼

Rating:

4.0

For once I'd like to get the trailer i ordered or reserved! at the location it says it's at !!!! i reserved a Motorcycle trailer at the new Green Valley location, the next day I received a call saying i needed to pick my trailer up at the Benson location 25 mins from my house instead of 5 !!!! when i got there the staff was nice and helpful , when i went to hook up the trailer they gave me a 5x9 utility trailer as this was all they had not a Motorcycle Trailer as i had reserved !!! The Rear Ramp on the 5x9 is to short and the frame of my 2015 Harley Davidson Road Glide was scraped and the paint damaged !!! I returned the trailer on Sunday and the Young man was very nice and quick as not to hold me up and i didn't want to bother him with my concern as it was Easter Sunday and im sure he wanted to get home to his family and not hear my concerns!!!! This will be the last time i rent from U Haul and their attitude of Good Enough !!!

Rating:

5.0

The folks at benson were professional and courteous. They did a great job.

Rating:

5.0

It was a very fast process. Great customer service. Thank you.

Rating:

5.0

Make sure the pad locks are easy to open and close.

Rating:

5.0

I like all the team. Thank you for all the service and respect to the customers. Thank you again and again. Always you are best. I send you my appreciation to you.

Rating:

2.0

Clerk at Marathon was mice, but out of her depth on the return. I note she did not check condition of the vehicle and trailer I returned. Didn’t check fuel or mileage, or for any other sort of abuse. A supervisor (man from Pakistan?) was curt with the female clerk. His attitude toward women should be vetted.

Rating:

2.0

Workers are rude

Rating:

5.0

Quick and easy drop off

Rating:

4.0

The trailer was turned in and I have not received the $60 deposit. I am now in Globe, can I go by and get my $60.00 from the location where it was dropped off? Address listed below. Please text me.

Rating:

5.0

We didn’t visit the location to rate it as we had our furniture delivered and unloaded. Great experience overall at a reasonable price.

Rating:

5.0

AC needs to be fixed

Rating:

5.0

Staff was exceptional, very helpful and im content with the overall service! Two thumbs up to Myrna! Very recommended.

Rating:

3.0

There was no lock in my storage unit

Rating:

5.0

Excellent service

Rating:

5.0

Two marvelous employees helped me. Crystal and Howard were some of the best customer service agents I've dealt with in years . Friendly but professional. Understood my situation and resolved it promptly. Had online reservation. Told agent needs to store Jeep and Side by Side. He reserved a 10/30. Oh no. Learned that won't happen. Crystal took charge and got me some secure outside parking. Really glad I accidentally went to that specific place.

Rating:

4.0

We were to leave the RV storage facility for the summer anyway, but reports of vandalism might have us look for an alternate when we return in the fall. Why so many derelict cars and RV's there for years?

Rating:

1.0

My RV was vandalize and then broken into. I have over $3000 in damages. When I notified UHaul, the manager was on her way out and proceeded to leave. Telling her employee to just give me the 800 number. All the employees I dealt with were awesome. The manager on the other hand was horrible. Didn’t care nor could she be bothered. When I pulled my RV out, the gate got stuck. It was hanging half open and the office was unaware it was broken. How can you consider this lot secure??

Rating:

1.0

My boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.

Rating:

4.0

The advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.

Rating:

5.0

Recommend for RV storage needs!

Rating:

5.0

When I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate

Rating:

2.0

When I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….

Rating:

2.0

The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.

Rating:

3.0

Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90% they don’t have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.

Rating:

5.0

Excellent customer service and very professional.

Rating:

5.0

Great customer service, flexible and understanding.

Rating:

5.0

Very convenient and perfect for our needs.

Rating:

3.0

Had a issue with assignment of a empty slot for my camper, but it worked out

Rating:

1.0

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Rating:

5.0

Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!