Customer Reviews for U-Haul Moving & Storage of Bravo Park

Rating:

5.0

The trailer needed to have several joints welded up on it. The trailer was missing a rear anchor point. Overall, the trailer towed well and did the job.

Rating:

5.0

Hire more staff

Rating:

2.0

They were very rude and they didn’t give me the equipment that I asked for and they didn’t listen to me at all

Rating:

2.0

Though multiple employees were around, no one would assist me in returning my vehicle. I asked two different employees and was told to wait by my truck. I waited about 15 minutes outside in 97° heat. When finally someone came over she yelled at me to move my rental truck. I told her I could not move the truck since I had other trucks in front and behind. All she did was yell again to move my truck to the side and then she went inside. A man came by, moved the truck in front of me to where the woman told me to move my truck to. The man then told me to leave my key in the door. No receipt has been sent to me and it has been over 24 hours since the return. My pervious experience at this location was good but terrible service this time.

Rating:

4.0

The UBox driver in Tucson could have placed them in a direction that made it easier to load. The associates at the local UHaul were friendly and helpful. The delivery driver in Colorado was AWESOME! Super friendly and accommodating. Made unloading very easy.

Rating:

5.0

I moved from Benson Az, to Northfield Ma. Rented 4 U-Hall boxes, and they all made it safely. Packed them like they told me to, and nothing was broken in those 2700 miles. I highly recommend them for any move. Two things could be improved. One is a couple of more tie off places. 2 on each wall is not enough. The other is the paper that was laid down on the floor. Not a good idea. Had to step over a container on the floor, when my foot landed on the other side the paper tore. I was left doing the splits over the container. Not good for an 80-year-old to be doing the splits.

Rating:

3.0

Well very unprofessional didn’t inform everything step by step I had to search parking lot for vehicle staff didn’t even have it somewhere is to locate. The portal is way not friendly for people who don’t do this everyday checking in vehicle.

Rating:

5.0

I would like for haul to go above and beyond if someone left something and they threw it in the dumpster, I.left four blankets in there with a good microwave, I don't believe they threw it away, I believe they saw it and out it in their car, their reaction when I pulled up was very suspicious, the quilted blanket was made by my mother and now it's gone😤😤😤😤😤

Rating:

5.0

Excellent services

Rating:

1.0

Store wasn’t open til 9:45 am and the U-Haul smelled horrible. 😣

Rating:

2.0

Make sure employees open on time not one hours later.

Rating:

5.0

I had a great experience as always ... love the folks at my uhaul location

Rating:

1.0

The truck smelled like death and need to clean better

Rating:

5.0

Great service

Rating:

5.0

The can smelled like a bumb was living in it. Cigarette crap everywhere inside. Nasty af. But I needed it to move but damm.

Rating:

2.0

I ordered a dolly, a utility dolly and two dozen blankets. They said due to high theft I did not have the ability to get any dolly whatsoever and then I got overcharged $50 when I returned the U-Haul after they said I would get a $22 credit because the U-Haul had zero gas in it and I almost ran out of gas going to the gas station

Rating:

4.0

Make sure that equipment is up to code and safe for other customers, i.e. lights, wiring and tires. In my case both locations I went to the tires on the equipment were unacceptable. Being that, 1) The tires were 5 years out of date and were dry rotted and bubbling out. 2) The next location the tires were withing a good date however they were completely bald.

Rating:

5.0

I went to pick up my truck and equipment and was informed they did not have any sort of dolly which I reserved 2. So that was a problem as it made moving much harder.

Rating:

5.0

Getting pods back after filled was a little difficult but customer service made it right

Rating:

5.0

The representative that helped me was super easy to work with he traded me with respect kindness greeted me as soon as I walked in. He had the attitude that he loved me at work.

Rating:

3.0

I rented a 26 foot JH truck, it was in rough condition, 2008 model year - so near 20 year old equipment, and the air conditioning did not work, it’s unfortunate to pay money to rent something and it not include basic necessities such as air conditioning especially in southern Arizona, U-Haul needs to do better at cycling out aging equipment or at least keep it in acceptable condition.

Rating:

5.0

You couldn’t. I had a medical emergency on the road that included two ER visits. The drop off U-Haul site was completely understanding and provided me extra days to drop off my 5’x8 trailer. What excellent customer service and gracious folks. The East Benson Hwy site was slightly tricky to reach, but we made it despite Google sending us the wrong way.

Rating:

5.0

Great service and the Manager was very helpful and friendly!!! Would recommend this location to friends and family!!! Thank you!!!

Rating:

5.0

Ok

Rating:

5.0

Personal was VERY helpful in our return

Rating:

5.0

The latch on the trailer was rusty and hard to work with. The trailer was clean

Rating:

5.0

Staff was professional and efficient.

Rating:

4.0

There was a lot of confusion regarding equipment availability and pickup point but I was satisfied with the final outcome. Just found it stressful to be changed so many times

Rating:

5.0

Don’t change

Rating:

1.0

You've got to be kidding me? The Tucson location is a disaster. I and my pet almost died due to a faulty U-Haul. Could have gotten heat stroke with a blown AC, national/local office then giving his horror show "advice" ("pull over and wait" (for an hour and a half" and "you can drive an hour to another town") with a blown out AC that the mechanic later said would have likely led to major malfunction. Then got hung up on TWICE for being "upset." LOL Their feelings were more important than my safety and well being. I then ask to get a refund on ONLY the truck and NOT the tow dolly. They give me $50. Then call me to argue that "People don't die that fast" in the heat (but people can be rendered incapacitated due to heat stroke in less than 30 minutes but hey...so why bother refunding me? Then the BEST part? "We did you a favor by not charging you for the tow" (of the UHaul and my stuff to the location I needed to go to 110 miles away. THEY DID ME A FAVOR!!!! Can you believe this shit? Well good thing this conversation was documented. I was only wanting a refund on the truck. They are DISGUSTING. Horrific. NO ONE SHOULD USE THEM EVER. They need to be sued into submission. Going on a quest to let everyone know about these folks

Rating:

5.0

Great service from staff

Rating:

5.0

Im happy with the way they help me with the trailer 👏👏👏👏👏👏👏👏great job

Rating:

5.0

This process has been absolutely amazing! The communication and care from uhaul has been so great. I would recommend using uhaul to anyone that is moving. Easy process and staff was extremely professional and kind. Uhaul also had the best price to moving across the country. I would absolutely use uhaul again in the future.

Rating:

5.0

The two young ladies that assisted me were amazing and deserve to be treated accordingly.

Rating:

3.0

Go over the equipments' function

Rating:

2.0

#1 communicate with your customer. The initial text we received sent us to another location to pick up our trailer. when we got there at the allotted time, we were told the trailer was not there at the 22nd and Alvernon store and that we had to travel back to the Benson Highway location. The pick up time was already late for our plans to depart, but this run around made it much later and placed packing the trailer in the 103 degree heat of the day. On top of that, the attendant at the 22nd Street location was more interested in making sure his personal ear buds were found at the Benson Highway store than trying to sort out the foul up with the trailer. While at the 22nd Street ~ after the attendant made the call to the Benson Highway office, I did receive a text from them explaining the trailer would be at the Benson store. It would have been nice ~ at least good customer service to contact me before driving to the initial location and wasting a bunch of time. I am sure someone knew where the location of the trailer would be prior to the pick up time, and would have saved us addition time wasted in the run around. additionally, the people gave very misleading information to me regarding the drop off of the trailer here in Washington. Thankfully the Bremerton staff was able to clear up their erroneous information.

Rating:

5.0

The gentleman that helped me was very nice and verified the AC issue when he went out to check the mileage.

Rating:

5.0

We were treated well and all our needs were met, 100%.

Rating:

5.0

Uhaul did everything right! They were always punctual and careful. They were very competitive in pricing and so easy to deal with. I highly recommend Uhaul’s Uboxes for a pleasant moving experience.

Rating:

5.0

Excellent service and equipment. I was very pleased.

Rating:

5.0

Excellent staff. Very helpful and made things super easy. I will be using this site again in the future

Rating:

4.0

Everyone was very helpful

Rating:

5.0

Aiden was fantastic, very helpful and professional. One of the best customer service associates we've ever had.

Rating:

3.0

Everything worked well

Rating:

1.0

30 min late open when I needed my rental at 7:00 am had to re adjust my day due to store opening late.

Rating:

1.0

You employ thugs in your building they are rude and confrontational

Rating:

5.0

Ozzy was Great, very professional, helped fix a situation that another now former employee Pete created. This location has been great overall, everyone else is very helpful

Rating:

5.0

I picked a specific drop off near where my personal vehicle was parked. I was given relocation for drop off while I was driving to my location. I did not agree with this. I still got charged for where I dropped off the uhual.

Rating:

4.0

I gave a NO to equipment because the first van I was put into was disgusting. I opened the door and smelled like cigarettes, cigarette burn marks on both driver and passenger side. I went back and inside and asked peter, as to where I document the cigarette burn marks. He immediately put me in a different van to use for the day. very fast and efficient. the young man that checked my van in at 4:30 pm was very nice. I did not get his name. he even called me to ask if I dropped my keys in the parking lot. I returned to the location, and they were not my keys. I appreciated the fact he called me 20 min before closing time to let me know. great staff at this location!!

Rating:

3.0

The drop off was kind of pain. You go to where you are to drop off the truck, the sign says stay in truck and someone will check you in. Then another truck pulls in parks behind me gets out goes inside while I wait for 15mins, NO one comes out so I go in and they take care of the other guy after me, drop off took 28mins Not happy

Rating:

5.0

My experience in Colorado was lacking majorly! Very disappointing experience there! The staff did a poor job of making me feel like a valued customer through their words, actions, poor scheduling, and most concerning was the fact that they provided me the oldest U-Boxes that were NOT safe and secure in any way! All the access hinges were on the outside and the box seemed as though it would fall apart easily. During transportation, the hinges on the boxes broke (not surprising...plus my lock was lost so I am out a lock that I purchased) so the AZ location had to screw the door closed. So disappointed in CO...Super happy with AZ!

Rating:

1.0

I picked up the Uhaul for a full day use. The individual that helped me was a new employee and was very rude, I checked around the truck, I noticed that there was a nail on the right driver rear side of the truck. The tire was very low, I my-self along with my workers loaded all of our personal items into the truck and we brought the truck back to the Benson Highway location to have the tire checked. The gentleman that was new was very rude to us, after a long conversational argument, the young gentleman decided to switch out this original rental truck I reserved to another bigger truck. It was a very inconvenient way to do business. My-self along with my workers had to take all of the personal items and move it into another truck which took most of our morning. I was not satisfied with your customer service and how we were treated.

Rating:

1.0

The truck inside smelt terrible like drugs were used inside.

Rating:

5.0

The staff in particular a young lady Stephanie was courteous, knowledgeable and made the whole experience pleasant. When I arrived to pick up the reserved truck everything was in order and the return equally efficient. Thank you.

Rating:

5.0

Kim was very friendly and able to help me quickly schedule a pick up for a last minute move. Kim was friendly, professional and polite. The gentleman that assisted my husband and I during pick up was also very friendly and quick at getting us on the road. Great staff and awesome customer service!

Rating:

4.0

Frustrating that the trailer I booked was not available and meant I had to drive a lot further to collect at short notice. Added 2 hours to my trip. Not the fault of the location where I collected.

Rating:

5.0

The only problem was the drivers side mirror, I had to keep rolling down the window to pull the mirror back in so I could see out of it, other than that, it was great.

Rating:

5.0

I let you know, thank you

Rating:

4.0

We were to leave the RV storage facility for the summer anyway, but reports of vandalism might have us look for an alternate when we return in the fall. Why so many derelict cars and RV's there for years?

Rating:

1.0

My RV was vandalize and then broken into. I have over $3000 in damages. When I notified UHaul, the manager was on her way out and proceeded to leave. Telling her employee to just give me the 800 number. All the employees I dealt with were awesome. The manager on the other hand was horrible. Didn’t care nor could she be bothered. When I pulled my RV out, the gate got stuck. It was hanging half open and the office was unaware it was broken. How can you consider this lot secure??

Rating:

1.0

My boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.

Rating:

4.0

The advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.

Rating:

5.0

Recommend for RV storage needs!

Rating:

5.0

When I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate

Rating:

2.0

When I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….

Rating:

2.0

The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.

Rating:

3.0

Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90% they don’t have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.

Rating:

5.0

Excellent customer service and very professional.

Rating:

5.0

Great customer service, flexible and understanding.

Rating:

5.0

Very convenient and perfect for our needs.

Rating:

3.0

Had a issue with assignment of a empty slot for my camper, but it worked out

Rating:

1.0

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Rating:

5.0

Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!

Rating:

5.0

The facility is well maintained/always clean. Manager and staff are very courteous!