Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly and made the process easy and fast
RAMON M
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER R
Rating:
5.0
Mara (or Miriam) did a great job excellent customer, very satisfied
MARTHA M
Rating:
5.0
Customer did not leave a comment.
SHERLOCK H
Rating:
5.0
Everyone was great! Thank you so much!
KIMBERLY N
Rating:
5.0
Overall my visit customer service etc was all Amazing, . I enjoyed chatting with all employees especially da General Manager, shes is very helpful and understanding . Thank you
ROSALIA H
Rating:
5.0
Customer did not leave a comment.
SHARRON L
Rating:
5.0
Excelente amables perfecto 💯 gracias
SANDRO R
Rating:
5.0
Customer did not leave a comment.
Jan C
Rating:
5.0
The truck was perfect for my moving needs. Thank you.
JOHN F
Rating:
5.0
They went above and beyond to help me with the return.
CELESTE W
Rating:
5.0
everything went fine after the computers started to work. They were down when I got there and we had to wait. I was not the only one waiting.
JOHN S
Rating:
3.0
I originally scheduled the pick up at a separate location, and they didn’t have the tow dolly. Neither location would honor the guaranteed $50 if the equipment wasn’t available at the arranged location.
MATTHEW R
Rating:
3.0
There was no lock in my storage unit
Reginal J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra C
Rating:
5.0
Customer did not leave a comment.
Justin P
Rating:
3.0
Well there's two things one the check engine light came on and as soon as I started going past 40 miles the engine and truck started shaking engine light is on and I think I already said that and then I took a screenshot picture before I took it off the lot and a screenshot picture when I brought it back on the lot and the lady said that I didn't have the gas at the same spot and that's not true I did and I have screenshot pictures to prove it time stamped and dated and two some lady called my phone saying that I did a extension when I didn't
RAINA E
Rating:
5.0
Customer did not leave a comment.
RONALD C
Rating:
5.0
My experience using Uhaul uboxes was excellent!!
Angela A
Rating:
5.0
Customer service and equipment are excellent ,I'm very satisfied
JOSE R
Rating:
5.0
I think operations is ran well
CALVIN F
Rating:
5.0
Customer did not leave a comment.
MARK D
Rating:
5.0
Customer did not leave a comment.
MANUEL G
Rating:
1.0
It was super unprofessional location. The girl named Arlene was nice but her knowledge and talking to me with sunglasses that are hanging on her upper lip & loud talking like your at home. Sure has heck shouldn't be at a place of business. It took forever just to rent a motorcycle trailer & I was the only one there.
TOMMY G
Rating:
5.0
Customer did not leave a comment.
EFREN R
Rating:
5.0
Excellent service
Vikki T
Rating:
5.0
The second time we used uhaul uboxes for moving and a good experience both times.
Linda L
Rating:
5.0
Customer did not leave a comment.
AURELIO R
Rating:
5.0
Excellent customer service and facility
PATRICK T
Rating:
1.0
None of the pre-inspections were done by your team at u-haul. The back rear tire was at 58 psi. When it’s supposed to be at 80 psi. Also the gas was already low and not filled up at all when receiving of the vehicle. I am not liable for paying all of the gas to a full tank when I only drove 35 miles and the van is almost empty. The staff was friendly and professional just not professional to having the pre-checks of the vehicle done.
Josiah J
Rating:
5.0
Marcos was awesome
JOHN F
Rating:
5.0
Everyone was friendly and helpful
REBECCA P
Rating:
5.0
I believe that you are offering a friendly, welcoming, and respectful customer service.
ADRIANA V
Rating:
4.0
Customer did not leave a comment.
JUAN R
Rating:
5.0
Did everything online. I was in and out of there pretty quick.
Esther G
Rating:
1.0
Bad atención
GILBERTO B
Rating:
1.0
Customer did not leave a comment.
STEPHAN H
Rating:
5.0
Customer did not leave a comment.
GUSTAVIA H
Rating:
2.0
Customer did not leave a comment.
ROBIN R
Rating:
5.0
Everyone I encountered was very polite and professional. Great Job.
JOHN F
Rating:
5.0
Customer did not leave a comment.
Victoria S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
barbara b
|
Overall Experience
Rating:
5.0
Professional,explained everything to me,kind and helpful.
ROXANNE Z
Rating:
5.0
Customer did not leave a comment.
HORATIO M
Rating:
5.0
Add jumper cables and tire gage
Ernest C
Rating:
5.0
Excellent customer service: quick, efficient and knowledgeable
Keith B
Rating:
5.0
Customer did not leave a comment.
OLIVER A
Rating:
5.0
Customer did not leave a comment.
OLIVER A
Rating:
5.0
Customer did not leave a comment.
David G
Rating:
5.0
Everyone was friendly and very informative. Will rent again from this location.
ROMAN C
Rating:
5.0
Daniel and the lady who helped us when we arrived were nice and friendly. Daniel had offered assistance to our ordeal and was willing to help. Very appreciative for their and the Phoe in assistance.
ANGELINA V
Rating:
5.0
I had a great experience at this U-Haul location. thanks
JUAN R
Rating:
5.0
Seemed very nice folks. I was in and out in 10 minutes dropped trailer and left.
ROBERT C
Rating:
4.0
Customer did not leave a comment.
WILFRED B
Rating:
4.0
Thanks for the opportunity to access the box after pick up and before shipping - that was helpful.
Beverley T
Rating:
5.0
Nothing everything was fine
MANUEL R
Rating:
4.0
As long as new customers know ahead of time, when dropping off equipment, nothing is required besides notifying an employee you are dropping off the item rented. In my case, it was a small trailer. It may be different with a rental truck, but I left with nothing in my hand to show I did in fact, drop off the item. I did receive an email notice of the final charge against my credit card. I guess I was trippin' when I left. But other than that, excellent experience and will definitely use location again when I am ready to move.
ROBERT F
Rating:
4.0
Customer did not leave a comment.
JENNIFER T
Rating:
3.0
Customer did not leave a comment.
KYLE A
Rating:
5.0
No suggestions. Great experience!
LAURENCE W
Rating:
4.0
Don’t cancel reservations without reaching out to the customer.
RONNIE L
Rating:
5.0
Para mí todo ha estado bien desde que vengo a esta locación benson y ajo , Gracias ! por su buen servicio y atención.
AGUSTIN H
Rating:
5.0
The whole staff was awesome to work with , from the initial contact to dropping off the trailer I used. Everything went good with no issues. I would rent from this location again.
JUAN E
Rating:
5.0
Customer did not leave a comment.
YESENIA R
Rating:
4.0
Customer did not leave a comment.
VICTOR W
Rating:
5.0
Awesome customer service, thank you!
MARGARET A
Rating:
4.0
Customer did not leave a comment.
JEFFREY M
Rating:
5.0
Since we weren't sure exactly how many containers we would need, U-Haul suggested ordering 10 because they would pick up any unused containers - and we would only be charged for the ones we used. We did use 9 containers so it was a great suggestion.
They were also great with giving suggestions for packing since we hadn't moved things like mirrors and large furniture before. All the employees were friendly and helpful!!
Kathie M
Rating:
5.0
Customer did not leave a comment.
Paul M
Rating:
5.0
Customer did not leave a comment.
FRANK D
Rating:
5.0
Customer did not leave a comment.
ORACE J
Rating:
5.0
Customer did not leave a comment.
DEBORAH L
Rating:
5.0
The process was very fast and efficient. I told what I needed. Credit card and license ready. No issues. Clerk processed everything and we performed vehicle inspection. I was on my way. Turn in was perfect. Handed keys to the desk. They asked if any issues then asked if email receipt was ok. And off I went. No complaints
JAMES G
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Customer did not leave a comment.
VINCENT P
Rating:
5.0
Customer did not leave a comment.
Sara S
Rating:
5.0
Customer did not leave a comment.
jefferson h
|
Overall Experience
Rating:
5.0
Have used this location several times. Staff are always friendly and helpful.
KIMBERLY R
Rating:
4.0
Staff were professional and helpful.
GERARD R
Rating:
5.0
James was super helpful throughout my reservation process, and also assisted with a U-Box. The whole team was great!
RANDY S
Rating:
5.0
Customer did not leave a comment.
DAMON C
Rating:
5.0
I haven’t been to any other location but found this one rated highly
DOUGLAS W
Rating:
5.0
Customer did not leave a comment.
STEVEN M
Rating:
4.0
Am missing 49.00 from my account,charged me 199.95. At the end said I should’ve only paid 149.49. So what happened?
ANTHONY B
Rating:
5.0
Very friendly and helpful
PATRICIA P
Rating:
3.0
I traveled 17 miles and was charged for 6 gallons of gas. That's 2.83 mpg!! That can not be correct.I hope I get some money back.
Teresa V
Rating:
5.0
Customer did not leave a comment.
JOSEPHINA C
Rating:
5.0
Customer did not leave a comment.
ADRIAN S
Rating:
5.0
Customer did not leave a comment.
RYAN S
Rating:
5.0
Awesome
CINTHIA A
Rating:
5.0
Customer did not leave a comment.
JUAN B
Rating:
5.0
Customer did not leave a comment.
Kevin M
Rating:
5.0
Customer did not leave a comment.
CARLOS S
Rating:
5.0
Customer did not leave a comment.
DAMON F
Rating:
4.0
Customer did not leave a comment.
RANDY L
Rating:
5.0
Customer did not leave a comment.
ARMANDO V
Rating:
5.0
Would rent from this location again. Thank you for the truck!
Ty T
Rating:
5.0
Customer did not leave a comment.
HUMBERTO V
Rating:
5.0
Customer did not leave a comment.
MONICA R
Rating:
5.0
Customer did not leave a comment.
DON J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Customer did not leave a comment.
CORY J
Rating:
5.0
Customer did not leave a comment.
Frank K
Rating:
5.0
Customer did not leave a comment.
ANAIS R
Rating:
5.0
Customer did not leave a comment.
albert a
|
Overall Experience
Rating:
5.0
Excellent service
DAVID R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICKY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
|
First Impressions
Rating:
5.0
Two marvelous employees helped me. Crystal and Howard were some of the best customer service agents I've dealt with in years . Friendly but professional. Understood my situation and resolved it promptly. Had online reservation. Told agent needs to store Jeep and Side by Side. He reserved a 10/30. Oh no. Learned that won't happen. Crystal took charge and got me some secure outside parking. Really glad I accidentally went to that specific place.
tim c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Al R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie-Claude B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROY G
|
First Impressions
Rating:
4.0
We were to leave the RV storage facility for the summer anyway, but reports of vandalism might have us look for an alternate when we return in the fall. Why so many derelict cars and RV's there for years?
RICHARD W
|
Overall Experience
Rating:
1.0
My RV was vandalize and then broken into. I have over $3000 in damages. When I notified UHaul, the manager was on her way out and proceeded to leave. Telling her employee to just give me the 800 number. All the employees I dealt with were awesome. The manager on the other hand was horrible. Didn’t care nor could she be bothered. When I pulled my RV out, the gate got stuck. It was hanging half open and the office was unaware it was broken. How can you consider this lot secure??
Rhonda B
|
Overall Experience
Rating:
1.0
My boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.
CHARLES L
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Carmen M
|
Overall Experience
Rating:
4.0
The advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.
Richard W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICKY B
|
First Impressions
Rating:
5.0
Recommend for RV storage needs!
Mark J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frank I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara C
|
First Impressions
Rating:
5.0
When I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate
Tonya S
|
First Impressions
Rating:
2.0
When I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….
Jessica M
|
Overall Experience
Rating:
2.0
The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.
JASON S
|
Overall Experience
Rating:
3.0
Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90% they don’t have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.
Craig B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
roy k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANICE B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tom D
|
Overall Experience
Rating:
5.0
Excellent customer service and very professional.
Edward M
|
Overall Experience
Rating:
5.0
Great customer service, flexible and understanding.
Edward M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EFRAIN R
|
First Impressions
Rating:
5.0
Very convenient and perfect for our needs.
CURTIS C
|
Overall Experience
Rating:
3.0
Had a issue with assignment of a empty slot for my camper, but it worked out
Frank I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennisa D
|
First Impressions
Rating:
1.0
Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment
Sarah G
|
Overall Experience
Rating:
5.0
Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!
richard g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike J
|
First Impressions
Rating:
5.0
The facility is well maintained/always clean. Manager and staff are very courteous!