Customer Reviews for U-Haul Moving & Storage of Bravo Park

Rating:

5.0

We thank you so much for your kind assistance, professionalism and thorough explanations of both the contract and equipment of our rental. From the time we walked in your door, until we left with the trailer we were treated like friends, both inside and outside. We had the same experience upon our return. This was our first time to use this particular facility since we live in Green Valley, but we will certainly use it for our needs from here on out.

Rating:

1.0

The manager didn’t allow me to rent two Dollie’s, she said she needed them for other costumers, made my move out the worst experience, they also said the only one I used wasn’t delivered she. I did leave it tied up, it’s not my problem if after that it was taken. But by far this is my worst experience in moving out.

Rating:

3.0

U-Haul needs to build in more flexibility for hourly extensions, especially for issues like traffic or unforeseen delays. Maya came across as short in her responses, but she was also constrained by the rigid phone check-in system.

Rating:

5.0

Great customer service

Rating:

1.0

the truck had an issue where it would not come out of park and something was wrong with the linkage. we almost didnt make it to our destination becuase of it. also i was forced to pick the truck up over an hour away from my house, then had to get a trailer at a completely different town the next day, as they didnt let me pick them up at the same time, and then that also messed with ther return time due to that. then when i went to return the vehicles they wanted me to initially take them to two different locations in tucson. the trailer to one and the truck to another. overall if it wasnt for a man i spoke to who called his sister who worked at the offices of uhaul, that i wasnt charged a lot of extra money for mistakes made by uhaul. in the past ive always used penske. never once had an issue. i spent almost all day on the phone and at a uhaul center trying to just to see about getting things returned and the truck looked at. i believe ill be staying with penske, who btw is a lot cheaper on top of that by almost 700 dollars for the equivalent of what i rented here for almost 3 grand. this is way to much money to be spent for both the quality and the treatment i had. most of the lines i call all have ai or robot answering services who keep telling you to use the app on your phone, and real customer service is non existent. even the lady i spoke to at the office told me she couldnt help me and to chat with someone on my phone via text msg. seriously? h0onestly ill be surprised at the lowering of your customer service doesn't cost you in the long run with your business. NOT happy - and im not even a cali karen. lol im thankful two of the folks there we kind enough to finally help get me and my family out of there, but uhaul as a whole is hideious.

Rating:

5.0

👍🏼

Rating:

4.0

For once I'd like to get the trailer i ordered or reserved! at the location it says it's at !!!! i reserved a Motorcycle trailer at the new Green Valley location, the next day I received a call saying i needed to pick my trailer up at the Benson location 25 mins from my house instead of 5 !!!! when i got there the staff was nice and helpful , when i went to hook up the trailer they gave me a 5x9 utility trailer as this was all they had not a Motorcycle Trailer as i had reserved !!! The Rear Ramp on the 5x9 is to short and the frame of my 2015 Harley Davidson Road Glide was scraped and the paint damaged !!! I returned the trailer on Sunday and the Young man was very nice and quick as not to hold me up and i didn't want to bother him with my concern as it was Easter Sunday and im sure he wanted to get home to his family and not hear my concerns!!!! This will be the last time i rent from U Haul and their attitude of Good Enough !!!

Rating:

5.0

The folks at benson were professional and courteous. They did a great job.

Rating:

5.0

It was a very fast process. Great customer service. Thank you.

Rating:

5.0

Make sure the pad locks are easy to open and close.

Rating:

5.0

I like all the team. Thank you for all the service and respect to the customers. Thank you again and again. Always you are best. I send you my appreciation to you.

Rating:

2.0

Clerk at Marathon was mice, but out of her depth on the return. I note she did not check condition of the vehicle and trailer I returned. Didn’t check fuel or mileage, or for any other sort of abuse. A supervisor (man from Pakistan?) was curt with the female clerk. His attitude toward women should be vetted.

Rating:

2.0

Workers are rude

Rating:

5.0

Quick and easy drop off

Rating:

4.0

The trailer was turned in and I have not received the $60 deposit. I am now in Globe, can I go by and get my $60.00 from the location where it was dropped off? Address listed below. Please text me.

Rating:

5.0

We didn’t visit the location to rate it as we had our furniture delivered and unloaded. Great experience overall at a reasonable price.

Rating:

5.0

AC needs to be fixed

Rating:

5.0

They gave me a bit of a break cuz after tolerate that sticking ignition key and a couple other minor things so I love these guys and I'll be back.

Rating:

1.0

Hello, This was by far the worse experience I had dropping off a u haul. We arrived over an hour early to my drop off time to the location I was to drop off the vehicle. There was no one inside the building. We were the only ones inside. Soon after three more customers came in and after about 15 minutes final a lady who was not in a good mood complaining about a pulled groin muscle by the name of Myra Sanchez whose shirt said she was the general manager asked who was next. We told the gentleman who was behind us to go ahead because he was just buying something there and when he was asking her questions she was coming off a little rude with him. He had told her she should have more help there with it being a busy place and she snapped at him and said well everyone just calls in and quits so it's just me and another person. When it was finally our turn, I told her we were there to drop off a truck she immediately started arguing with me saying the truck wasn't there. I said yes it is. She said I don't see it on the camera. I said it's right there where it says to park them but you have too many parked there. She then says oh I see the back end. She then starts yelling and embarrassing me and the other person I was there with saying this is a one way truck I'm not taking this truck. Instead of getting my name and looking at my reservation to see that my original reservation was supposed to be a pick up with them and got switched to another place and then to be dropped off with them like I originally had planned she would have seen this but she say there for 5 minutes yelling at me telling me she wasn't taking the truck because it's a one way truck. I then pulled up my reservation and showed her and she still wouldn't take my truck. She then made a phone call to someone and said " hey I have this one way truck here, hold on let me look at the account for it. Yes it says it's supposed to be dropped off here. Okay so I can take it here. Okay. Yeah girl, my groin is killing me. I can barely walk or stand. I don't want to be here today.Okay I will talk to you later. Bye " she then says let me have the keys and says I will be right back. Now in the notes it states I'm paying the extra day with a different card. I made sure to have that out I to the notes by two different people. While she was out there she tries to run my card and comes back in. "Your card didn't go through!" I told her " yes I know because in the notes it says I would be paying a different way because someone else was covering the extra day." Her reply " may I have your card? I cant give you a receipt because I don't know how to work this printer to fix it. You will have to come back another day." I asked her if she would be emailing me a receipt she said yes and she has yet to ever email me a receipt. Which I need because someone else paid for that day. Myra definitely should not be a manager for this uhual company by any means. Her demeanor towards anyone that day was horrible. To be argumentive as soon as a customer comes in returning a vehicle and not even pulling up their account to see the notes but continues to argue with them in front of other people is not someone who should be in a manager position in my opinion. I will definitely think twice before using u haul for a y future services after this experience.

Rating:

5.0

All good

Rating:

2.0

I have rented Uhuals in Tucson Arizona, at many locations and all of them have been great except this location. Whenever I ask for a cargo van they tell me I need a major credit card not a major debit card, while the other locations around town accept my bank debit card through Bank of America. This location also requires a 100 deposit for any Uhual you rent due to the “area” they are located, while the others don’t. It just made my experience not a good one due to being short of funds and not getting the same experience from the company that all the locations provide. Different rules at this location

Rating:

5.0

The workers at the U-Haul are amazing. People incredibly nice, very professional and give you the service that's needed. Any question you ask they answer it with the correct answer which sends you on your way content and very satisfied. Feeling safe and satisfied beyond words. You all have a great day. May the U-Haul team the management the supervisors. They are great people. Keep up the hard work. If anybody's to to get a rental, please stop by the U-Haul on Benson highway. It's the best place you can ever rent a storage, a truck, an open one, an open trailer. Whatever you'll find it there. God bless you

Rating:

4.0

Very easy process!

Rating:

2.0

Stop telling people that you can’t deny the optional insurance and make it seem like you’re forced to buy it

Rating:

2.0

I did mobile check out and the app would not save any photos I took. I didn't have time to continue and kept trying to complete the inspection photos but they wouldn't upload. I distinctly noticed the gas at 3/4 full but again could not complete the photos. When I returned the truck I filled it to 3/4 but was told it was full when I picked up. It was most definitely not full. Just frustrating that I had to pay more because the app was not working.

Rating:

1.0

Horrible. Under staff and was changed to one way despite having a confirm reservation for in town rates. I can’t believe this was my first experience with u haul.

Rating:

5.0

Had a great experience. Customer service was awesome. Thank you so much for everything.

Rating:

4.0

Was surprised to see such nice equipment staff was awesome will rent again

Rating:

5.0

Muy buen servicio

Rating:

1.0

The worst service I’ve ever had, definitely come back

Rating:

5.0

There were 2 meaningful damage points that had not been starred till I pointed them out, so it was good that I did, and they got stickered. Manager is always super pro and gave me a Ford, which I was grateful for. Overall superlative branch. Highly recommended!

Rating:

5.0

Guy who hooked up my trailer was super helpful really nice hard worker! I had a problem with the link to take a picture for drop off but other than that perfect!

Rating:

5.0

Nothing. Line was long but that’s not your fault. Demand was high for the weekend.

Rating:

5.0

Quick service easy return.

Rating:

5.0

Keep Myra!!! She’s the Best!!

Rating:

5.0

Staff was exceptional, very helpful and im content with the overall service! Two thumbs up to Myrna! Very recommended.

Rating:

5.0

We were pleased that we were able to come back for the trailer after loading the truck.

Rating:

5.0

The gentleman that assisted us was very nice and new so he had to call the manager for an assist - which he did and the manager was there right away to get us on our way. Greg is also very pleasant and hard working.

Rating:

5.0

Outstanding agter hour drop off location. Clean, plenty of light at night 🌙, and drop off work was smooth

Rating:

1.0

They required I pay the $15 Safemove insurance for the rental, no way around it.

Rating:

2.0

I had a reservation then I got there and the manager said that it was already reserved when I was the one to do so and she just gave it to someone else

Rating:

4.0

Honestly it took quite a while To get in and out after reserving vehicle and trailer online and then checking in online I was there right when it opened and there were three people working with 2 people ahead of me and I still had to get through paperwork and they don’t tell you you need a credit card on the app when you reserve a pick up…I tried to use my debit card can’t sais either debit or cc on arrival so …..I couldn’t get the vehicle I reserved but luckily the smallest box truck is the same price….anyways …all in all everything worked out .staff is hella friendly…once things got into motion I was very impressed by the staff…so ..kudos to the staff for saving this reviews stars!!great job guys.

Rating:

1.0

Accusing me of smoking when I don't smoke

Rating:

5.0

Have more appliance dollies

Rating:

5.0

I couldn't ask for better service, especially by the current store manager. She takes care of her customers!

Rating:

5.0

Myra was a great help in Tucson, Arizona.

Rating:

3.0

I understand the process of taking pictures before and after, as there was a homeless person present. I didn’t feel safe taking pictures in the dark, when I picked up the U-Haul, I had to move it forward before taking pictures and had to take the pictures in the dark also. I didn’t know I would be charged for an after hour fee. I will not rent again after hours, due to the fee and the homeless and the process of picking up a truck in the dark.

Rating:

1.0

The manager walked around in a bad mood on both occasions that I was there. The vehicle had mechanical issues and drove very poorly. The computers we're very slow and the line grew to nine people long. That location needs another manager and U-Haul needs a better operating system on their computers

Rating:

5.0

Myra was amazing along with her staff was very helpful especially a young man with dark curly hair- unfortunately I didn't catch his name. Elizabeth at the neighboring corporate location was amazing as well. We were in an awkward situation and they all step up to assist us and went above and beyond. Can't say thank you enough. Moria and Karen

Rating:

4.0

Serena was very courteous and professional. She made an impact on my experience

Rating:

5.0

The manager is super energetic.

Rating:

3.0

The trailer equipment were wore out and didn't work. The front wheel ratcheting strap ratchets were broken. The straps became loose during transportation, which could've resulted in the vehicle being transported coming loose. That in itself is a safety hazard. I had to stop and re-secure the ratcheting straps during transportation. The license plate was severely damaged also to a point where the plate was barely legible.

Rating:

5.0

Great experience, highly recommended!!

Rating:

4.0

Easy access to the storage units, very good customer service. This employees always smiling 😃 I will definitely recommend this location.

Rating:

5.0

This is my go to Uhaul location. Always have what I need and they are always on point.

Rating:

5.0

All was good and clean overall good service friendly knowledgeable customer service

Rating:

5.0

No comments

Rating:

3.0

There was no lock in my storage unit

Rating:

5.0

Excellent service

Rating:

5.0

Two marvelous employees helped me. Crystal and Howard were some of the best customer service agents I've dealt with in years . Friendly but professional. Understood my situation and resolved it promptly. Had online reservation. Told agent needs to store Jeep and Side by Side. He reserved a 10/30. Oh no. Learned that won't happen. Crystal took charge and got me some secure outside parking. Really glad I accidentally went to that specific place.

Rating:

4.0

We were to leave the RV storage facility for the summer anyway, but reports of vandalism might have us look for an alternate when we return in the fall. Why so many derelict cars and RV's there for years?

Rating:

1.0

My RV was vandalize and then broken into. I have over $3000 in damages. When I notified UHaul, the manager was on her way out and proceeded to leave. Telling her employee to just give me the 800 number. All the employees I dealt with were awesome. The manager on the other hand was horrible. Didn’t care nor could she be bothered. When I pulled my RV out, the gate got stuck. It was hanging half open and the office was unaware it was broken. How can you consider this lot secure??

Rating:

1.0

My boat was covered and someone managed to steel Manny articles including the gps/fish finder., Unacceptable.

Rating:

4.0

The advertised power for 2 hours a day was not available. 2 trys by the employees and I finally gave up.

Rating:

5.0

Recommend for RV storage needs!

Rating:

5.0

When I made my reservation, I did need your services. For a space for my cargo trailer. When I went down and made my payment for the space my mom called me and said she wanted my trailer. The staff was very helpful in cancelling the service. I will and always will use your services in the future. Thank you so much. Tonya Slate

Rating:

2.0

When I got home with some of the furniture I had put in storage in was full of Spiders and spider eggs ( took pictures and.showed them as proof) …. I told the staff there when we turned in the locks and they nonchalantly informed us that they would pass it on to management…….

Rating:

2.0

The storage itself was fine but the communication was not great. I only visited the rental maybe 5 times in the year I had it. Once my keycard didn't work and the office was a good 100 yards from the entrance. the person at the front desk must have sent me back to the gate 3 times with "try it now" before they manually opened it for. should have done that in the beginning was a bout a half hour I was waiting to get in. I also emailed the manager 3 times with no response over a 2 week period to cancel the unit when I moved out. Then also called a week before the renewal to tell them I had moved out weeks earlier. The person on the phone said it was closed. then I got an email 2 days after renewal to say I had a late fee. Then called and got another person who I think finally closed it out. so 3 emails and 2 calls just to get it closed.

Rating:

3.0

Let me start with the facility itself is very clean, great location, and some of the staff are very friendly and helpful. My issue with this facility, and the reason for the lower rating is the challenge in redeeming the free month of storage u-haul offers. They claim at 90% they don’t have to honor the contract you have yet a call to corporate and they will tell you that is NOT the policy. End result is, after several calls and a couple hours time to corporate, they honored my contract.

Rating:

5.0

Excellent customer service and very professional.

Rating:

5.0

Great customer service, flexible and understanding.

Rating:

5.0

Very convenient and perfect for our needs.

Rating:

3.0

Had a issue with assignment of a empty slot for my camper, but it worked out

Rating:

1.0

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Rating:

5.0

Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!

Rating:

5.0

The facility is well maintained/always clean. Manager and staff are very courteous!