Customer Reviews for U-Haul Moving & Storage of Bremerton

6,534 reviews

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

(360) 479-5710

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have the truck moved forward so someone doesn't have to go search for it in the weather and try and read the number and figure it out.

Anna Marie W. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

Kent H. 
Rating:
5.0

Great people, great service.

RANDY K. 
Rating:
5.0

Customer did not leave a comment.

Nicolas B. 
Rating:
4.0

It was quick and easy.

Bruce L. 
Rating:
4.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Nicolas B. 
Rating:
4.0

Customer did not leave a comment.

Conni K. 
Rating:
5.0

Customer did not leave a comment.

Clinton S. 
Rating:
5.0

Employee who provided rental dispatch was prompt, precise and communicated thoroughly. Made the experience extremely proficient with ease.

THOMAS F. 
Rating:
1.0

Never using uhaul again due to manager Nick's mess up at kenmore location.

Sean E. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
5.0

Customer did not leave a comment.

Wiliam C. 
Rating:
5.0

Great Customer Service and very clean vehicles.

Sebastian S. 
Rating:
1.0

I ordered 2" hitch and was told it would be ordered and installed on saturday the 5th got a call that the tech could not do saturday and got a new appt. for the 8th @ 8:00 @ 10:30 on the 8th my car was still on the lot got a new appt. for 7:00 AM on the 12th. They were very timely.,but installed a 1 1/4 hitch. The person @ the desk said I would have to wait for a call from the manager. I am still waiting.

Sid R. 
Rating:
4.0

Everything was great

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
4.0

Customer did not leave a comment.

Jane D. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
2.0

Give back the holding fee. Was charged 75 for a 50 dollar rental because of the card. Haven't gotten it back. They should also pre inspect a vehicle to see if you can tow. Not wait until you pay first.

Bailey S. 
Rating:
5.0

Lady who helped me out was absolutely fantastic and helped with everything I needed

Samuel E. 
Rating:
5.0

Everyone nice. Everything clean. Efficient!

Bonnie M. 
Rating:
2.0

aside from the computer network problems, multiple vans were dirty and line to turn van in was unmanned and i finally had to get out of the van after waiting for trucks in front of me to move that never moved.

donna C. 
Rating:
5.0

Customer did not leave a comment.

Fredric V. 
Rating:
3.0

My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you’re just not as good as you should be.

AMANDA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARYL W. 
Rating:
5.0

Customer did not leave a comment.

Lucas A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
2.0

None and I mean none of the equipment I had rented was available, then why let me reserve it. I showed up with those reservations could of called to say "hey we don't have any rental equipment" so that I don't have to waste time buying it separately while I'm using the truck

brock B. 
Rating:
5.0

The employees were helpful, my move was efficient, and the van was immaculate.

Kathryn K. 
Rating:
5.0

Unable to think of anything.

Nils H. 
Rating:
3.0

Super staff and equipment is in great shape. Not a 5 star review because it is located in Bremerton. Too much crime and general seediness.

Bruce B. 
Rating:
5.0

I was extremely impressed at every point of contact, from the online information and reservation process, the arrival and pickup and the drop-off. Personnel were friendly, attentive and professional throughout. Pricing was absolutely fair and without any surprises--exactly as indicated online and at pickup. I've rented UHauls over the years at many locations and have never had such a thoroughly positive experience as this one. Thank you!!

MICHAEL S. 
Rating:
2.0

Customer did not leave a comment.

autumn P. 
Rating:
5.0

Everything was easy and convenient.

Paul C. 
Rating:
3.0

service was okay for me but the guy in front of me had a lot of problems. One of the newer employees couldn't figure out how to set up his rental. Seems like he needed more training.

jason R. 
Rating:
3.0

Clean the interior

Kariana G. 
Rating:
5.0

Katie was very helpful.

susan D. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Super friendly staff. The first truck I was issued had a couple issues, so they swapped it out for another one without any trouble or hesitation. Second truck was in great condition, almost brand-new! Return process was smooth and painless. 100% would recommend this location even if it's a little out of your way. Thank you!

WILLARD H. 
Rating:
1.0

I rented a truck that had some kind of fuel or exhaust leak and it came into the cab and into my belongings and I got real lightheaded and nauseous and almost threw up. Had to pull over and wait a while to drive and then when unloading the stuff I got sick again when I told the gentleman at the U-Haul in Bremerton, he said oh, somebody probably broke the tube stealing the gas like it was no big deal.

Murrell S. 
Rating:
2.0

I rented a truck and a tow trailer and was told to just pull up the truck so he could hook up the trailer. After he hooked it up he said I was good to go (I should have double checked but I assumed he knew best). On the way home my wife noticed the trailer tire looked a little low, but I thought nothing of it because he wouldn't have given me a trailer with a low tire. Well he did, not only was it low but it had a whole nail in it. So I had to drive the truck and the trailer all the way back to the location I picked it up at (which is 20 minutes from my house) for them to fix it. Well I was told I either had to call roadside or drive over a hour in the truck to get another. The manager was very nice about it and gave me no issues. But I feel if someone else had done their job then it would have been a quick fix instead of an inconvenience to the customer.

Nickya L. 
Rating:
4.0

Customer did not leave a comment.

Judith S. 
Rating:
5.0

Customer did not leave a comment.

Levi I. 
Rating:
4.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Edna S. 
Rating:
5.0

Customer did not leave a comment.

Darren A. 
Rating:
1.0

Tons of hidden fees, despite early return of the vehicle. The truck smelled heavily of marijuana and the staff were completely lost while trying to navigate their own software. All in all, you couldn't pay me enough to use Uhaul again.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

The checking in online and drop off is awesome. Well done

James K. 
Rating:
3.0

The clerk needs to be trained in customer service. The man who waited on us I believe was being trained by the manager. The manager was polite and spoke in a respectable way. but he was silent while allowing his clerk to complete the transaction. The employee spoke in a command tone, as in "army commander tone" in a borderline rude manner. He had no manners. He also needs to use a yellow highlighter not a dark green highlighter to emphasize the most important information on the contract /agreement doc which became very difficult to read. i.e. for example: the specific address where we were to return it and at what time. They had a whole fleet of UHAUL vehicles in their lot not being rented... they also claimed, when I questioned the extraordinarily high price that it was "UHaul corporation" policy. i.e."pick up point different from drop off point". They also claimed something about it being "leased" to validate the higher price. Whatever the reason it is a great exploitation. Its already hard to get off that island UHAUL shouldn't take advantage of the customer that way. We are previous customers and paid at the rate advertised of $19.95/day. This recent event we were charged $189. for a 24 hour period. We were told by a UHAUL Customer Service phone rep when I questioned the exorbitant price that it was up to the business we rented the box truck from but the service person who received the vehicle on our return inside Seattle, said no it is a UHAL policy. Whatever the reason or excuse it is grossly unfair and I am not happy at all with the price we were charged.

Mckinley E. 
Rating:
1.0

Veh was dirty and smells rotten. Windshield was so dirty from inside and hard to see. I quoted for $120 and my bill was over $160 I should not be charged for anything. Due to my experience.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

KEEON T. 
Rating:
4.0

The store is located in a difficult corner with narrow entrances.

Rulon H. 
Rating:
4.0

Nothing really. The customer service agent was friendly and knowledgeable. The store was clean and well lit. The van was exceptionally clean.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Schuyler P. 
Rating:
4.0

Customer did not leave a comment.

Nickolas H. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
3.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Thanks again.

john S. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Get a new car hauler? I mean it did the job but that trailer is beat

Barry T. 
Rating:
4.0

Krystal was fantastic in answering our questions and getting us set up with our tow trailer

Krysten B. 
Rating:
1.0

Do what you say your going to do. I was scheduled for a day and dropped car off and when I went to pick up they said they didn't get to it. Said I could reschedule for next available which was another 10+ days. I left you a horrible google review.

Mark B. 
Rating:
4.0

Thank you very much!! Friendly and generous with information and explanation.

Toni V. 
Rating:
5.0

Customer did not leave a comment.

REBECCA H. 
Rating:
4.0

The afterhours return process was supposed to be simple but it was NOT! My phone wouldn't do location. I finally called someone who forwarded my call to another department who helped me change location on my phone. Why don't you just have a QR code at the site that can be scanned or when someone is called on the phone when "location" is not working, why can't they check in the truck. It took me 45 minutes & was very stressful.

Jeffrey K. 
Rating:
5.0

Truck was filthy dirty. Had to also clean the windshield in order to properly see.

ROBERT S. 
Rating:
1.0

My email and address were used for this order. I do not live in that area. Luckily my card was not used.

joe S. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

GERALD HENRY M. 
Rating:
2.0

Customer did not leave a comment.

KT M. 
Rating:
5.0

The only difficulty that I had with the experience was using the rental website on my phone. I apparently selected Sunday as the rental date, but I thought I had selected Monday. The facility was clean, well maintained, and the worker who helped me went above and beyond! Great customer service is hard to find now days, but not at Uhaul! You guys did an amazing job! I don't know if you give out kudos to workers, but Matt definitely deserves a coffee!

Keith H. 
Rating:
5.0

This time the floor of the trailer was very dirty and we got pitch or some other sticky substance on our furniture we were moving

Philip B. 
Rating:
3.0

Customer did not leave a comment.

JEANNA D.  |  Overall Experience 
Rating:
4.0

Side mirrors were not at all adjustable. I am tall and could not adjust it to fit my view. Radio did not work well.

John W. 
Rating:
3.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo W. 
Rating:
5.0

Everything was great. In & out fast. East return. Everyone was very courteous. Will use again. Thank you guys!!

debrah D. 
Rating:
2.0

HAD TO WAIT 30 MINUTES TO GET TRUCK MISSED MY FERRY SO YOU CHARGED ME EXTRA FOR BEING LATE FUCK YOU

LAWRENCE D. 
Rating:
5.0

Thank you for your quick, kind professionalism. You moved our hearts!

Terry C. 
Rating:
5.0

They were efficient and truck was in excellent condition. It worked out very well with what I needed to do.

Richard W. 
Rating:
3.0

We told the lady our experience that I wrote up in the other comments about the pick up store and all she said was sorry and to contact someone. Didn't give us any info and didn't really seem to put any effort in helping us feel any better. No good.

Michael D. 
Rating:
5.0

Keep up the good work

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Darlene B.  |  First Impressions 
Rating:
5.0

No need to improve! We had such a great experience! Your employees were friendly, knowledgeable, fast and helpful. Your truck was clean and worked well. I liked that we could return after hours with the U-Haul website. All for less than $100 for a 1-day 20-total-miles move with insurance! Will definitely recommend to friends and family who are moving!

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

Warde E. 
Rating:
5.0

Excellent experience with support staff.

Tauseef B. 
Rating:
3.0

Customer did not leave a comment.

Allen L. 
Rating:
3.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

2 Things: I was not told in advance that I would be paying 1$1.89 per mile in addition to the rental. The second thing was the gas tank was not full when I got the truck but I brought it back full.

Merry Q. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Be kind

David A. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
2.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

Kieth S. 
Rating:
5.0

Customer did not leave a comment.

Errika S.  |  First Impressions 
Rating:
3.0

Access to unit sucked hours are hard to get your stuff

TRINA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cordero B.  |  First Impressions 
Rating:
3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Killian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donna N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mamadou S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

Good location

robert s.  |  First Impressions 
Rating:
5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Alice W.  |  Overall Experience 
Rating:
1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

JANI B.  |  Online Move In 
Rating:
2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Erik R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destinee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  Overall Experience 
Rating:
1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

KASEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  First Impressions 
Rating:
2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Yaridis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byunghwa K.  |  Overall Experience 
Rating:
5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

patsy m.  |  Overall Experience 
Rating:
3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

RICHARD A.  |  Overall Experience 
Rating:
5.0

Great staff

patsy m.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff!

Barbara C.  |  Overall Experience 
Rating:
3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Robin H.  |  First Impressions 
Rating:
1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Kevin G.  |  Overall Experience 
Rating:
3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

BERTON L.  |  Reservation 
Rating:
5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Charles Y.  |  Overall Experience 
Rating:
1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Manuel R.  |  Overall Experience 
Rating:
4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Kevin G.  |  Reservation 
Rating:
5.0

Great experience. Thanks

Joseph H.  |  Overall Experience 
Rating:
4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

HEATHER R.  |  Overall Experience 
Rating:
2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.

Jillian Lee T.  |  Overall Experience 
Rating:
4.0

I had very good service at this location.

william h.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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