Customer Reviews for U-Haul Moving & Storage of Bremerton

5,968 reviews

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

(360) 479-5710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everything went smoothly!

LIDIE D. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
3.0

The pricing is really high 99 cent per mile plus gas seams kinda like cash grab

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
4.0

Clean up ore damaged vehicles

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Rosa L. 
Rating:
3.0

Everything was fine until the return. I returned the trailer at 11:30 am, it was due a 2 pm. Was told I was good to go. Got a call at 2 pm asking why I hadn't returned the trailer?!?! It was really upsetting. I had better not receive any additional charges!

Nathan M. 
Rating:
5.0

I found it ridiculous that after using this location multiple times in the past years, that I was required to give other phone numbers to rent equipment. My number has been on file with UHaul for at least 10 year's

MICHAEL S. 
Rating:
1.0

The truck had dog hair in the cabin. They charged me more then the estimate. They force you to pay for the protection insurance because they don't deal with insurance companies.

Jon B. 
Rating:
2.0

Customer did not leave a comment.

NICOLAS R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Extremely convenient. Drop off took literally 10 seconds

Lance D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth U. 
Rating:
3.0

The staff at the Bremerton Office were great even though I was very upset that my pick up location was changed multiple times at the last minute resulting in an additional hour and 60 m miles just to get the truck!

DEBRA JEAN A. 
Rating:
2.0

When I showed up to pick up the truck, we are told it isn't available. Why was I not called? Then I have to pay more something bigger that I don't kneed! And $1.89 per mile is crazy high. Don't feel like a valued customer. So, why should I go back?

Jenifer D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
3.0

I called customer service asking for an extra 24 hours to drop off just in case I needed it, to be courteous to the drop-off location in case they were planning on having the truck by my original drop off time. I dropped off the truck 90 minutes late and was told that I wouldn't need to pay for the extra day afterall. I was then billed for the extra day anyways. Understandably, I was late so I was prepared to pay. But the agent at the drop-off location tole me otherwise which was frustrating.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

Sandy C. 
Rating:
5.0

Professional

DONALD S. 
Rating:
5.0

Well it's been over 10 years since I used a U-Haul truck, the company has really improved with their online reservation services, not perfect but a 100% improvement and it's brought me back. People to location I visited were some of the most outgoing, professional and helpful people I have worked with in a while, thank you team Bremerton.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

TERRY LEE F. 
Rating:
4.0

Thanks

DENNIS V. 
Rating:
3.0

Huge ordeal trying to change to this location for drop off early and then attendant said they wouldn't refund the extra days paid for because it was a one-way move. I explained that I was returning the trailer early and he basically told me it was my choice to do so. So I am out $80, and that doesn't sit well with me.

LILAMRTA L. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Excellent customer service and knowledgeable staff

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

ROQUE JAMES N. 
Rating:
5.0

good experience

Jason M. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

I don't recommend stuff; blame free here.

Bruce B. 
Rating:
5.0

Staff was professional and transaction was smooth. All in all I was happy doing business.

Carla U. 
Rating:
1.0

My reservation was not able to be met I am owed a $50 credit what's your manager just wanted to argue about. I think all the employees there were quite snide. The truck was dirty and had milk spilled all over the interior of the window. Your fuel gauge estimates are a joke. I should pick the truck up with a full tank and I should return it with a full tank. I am still determined to get my $50 for not meeting the requirement of your guarantee. If I can't get it from your regional manager I will pass it on to Bob Ferguson are State attorney's office.

Gary B. 
Rating:
1.0

Mask required even for an individual with medical exemption

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Jon V. 
Rating:
3.0

Friendly staff

PAUL N. 
Rating:
5.0

Vehicle has very loose steering (kind of expected with 185k on the clock). In addition, vehicle needs an alignment. I had to hold the steering wheel turned to about 1030 vice 12 both loaded and unloaded to go straight.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

Really awesome employees!

RILEY GALEN K. 
Rating:
3.0

These trucks needs to be properly serviced. This truck had many issues that caused us to spend a lot more money on gas than need be. The belt was squealing alot and it's just not cool.

SHANNON M. 
Rating:
5.0

Very efficient and easy to work with. I have used this location many times. The after hours check in is a bit complicated. Other than that, I like working with u-haul.

Nolan J. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Nothing, the service was superior in all ways. Helpful, quick, and efficient.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

MELANIE B. 
Rating:
4.0

Quick and efficient.

Jason M. 
Rating:
5.0

He knew how to turn on the radio!

John D. 
Rating:
4.0

Was unable to check van in with app. It would not accept the picture of the milage and gas level.

JOSEPH K. 
Rating:
3.0

I reserved a furniture dolly and the location was sold out when we got there. Due to time constraints we had to do our moving that day; not having that furniture dolly really made our moving ten times harder than it needed to be. The sales rep tried to sell my boyfriend a furniture dolly rather than allow us to rent it. We won't be using this location again.

Sarah A. 
Rating:
1.0

The 15' truck I rented was in terrible shape. There was an exhaust leak which made driving the truck very loud and made the cab smell while driving. The seatbelt sensor was also broken, which beeped the whole time I was driving and was very annoying. Management at the Bremerton, WA location said they also knew about this, but did not bother to tell me before hand. There was also a leak in the cab that dripped water on the driver side. I asked to receive a credit from the Bremerton location for them knowingly giving me a truck in bad condition, but they said there was nothing they could do. This is unacceptable and some of the worst business practices I've seen yet. If this is the best Uhaul can do I will take my business rental needs somewhere else and encourage others to do so as well.

AARON J. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

They actually come out and unhooked the trailer for us. We never even had to get out of our vehicle.

VICTORIA P. 
Rating:
3.0

Customer did not leave a comment.

BARBARA G. 
Rating:
4.0

Customer did not leave a comment.

Lori Ann T. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

BELINDA ANN B. 
Rating:
3.0

Again staff good , trailer not intact 12 ft long inside. Ended up renting extra days over inches of space.

Edmund K. 
Rating:
1.0

Reserved a 20ft truck two weeks prior, arrived to pick up and was told we have no trucks available to rent. Employee says all I have is a van. Desperate, I wait in the lot for one to arrive. Employee advises I have a truck but it's much smaller than the one you reserved, take it or leave it. I had no choice. Smaller truck more trips back and forth, mores miles, more fuel. Made move day into our new home a stressful experience.

SAM M. 
Rating:
5.0

Very smooth and easy check in process and they hooked up the trailer quickly. Helpful staff.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

LEAH B. 
Rating:
3.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Customer did not leave a comment.

Leah P. 
Rating:
4.0

Customer did not leave a comment.

Damian L. 
Rating:
3.0

Location was hard to access from street from one direction. had to drive around lot to get to drop off point.

ERNESTO V. 
Rating:
4.0

Had to wait to have trailer hooked up as it appeared there was a lack of enough personnel to handle all their tasks.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Joan D.  |  Overall Experience 
Rating:
3.0

There is limited parking available, and the vehicle was sprayed with something very perfume like that made the seats sticky. I actually got a headache riding in the cab.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

ELDON B. 
Rating:
5.0

Your mask policy is an ineffectual fear based disconnect from the published science.. This would be included with any otherwise favorable recommendation. This stupid shit ends when we say it ends. Act like it.

MICHAEL PAUL K. 
Rating:
5.0

Customer did not leave a comment.

KARL M. 
Rating:
5.0

There were difficult, willfully ignorant customers ahead of me. The staff at all times remained professional, helpful, and managed to get those customers serviced. Jedi superpowers right there.

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
4.0

There was nail in tire upon inspection before driving off lot. The staff on duty that day were so busy there was not person avaiable to start pre drive inspection at 1st. Staff was very pleasent and helpful through entire process.

Leona F. 
Rating:
2.0

Upon checking I was told to do a walk around and use my phone to verify gas etc. The gas was at a certain level bit the truck was parked on a hill. When I started to drive the guage settled and it was lower than what I had agreed to. I filled the tank to where it was but was told that I was basically liying and was charged an additional fee for fuel. Very disappointing and rude. Not hiw customer service should work.

DANIELLE B. 
Rating:
5.0

These guys were super efficient. The drop off took maybe 4 minutes!

Cheryl P. 
Rating:
3.0

Get better equipment. The truck we rented was horrible.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Marie H. 
Rating:
5.0

Customer did not leave a comment.

GRANT D. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

Melba T. 
Rating:
5.0

They helped me to fix my light hookup prior to the rental date. They were very good to work with. Nice people and very efficient.

ELOYSE H. 
Rating:
5.0

Customer did not leave a comment.

MARYA J. 
Rating:
5.0

Excellent customer service. Everyone was a nice and Hellas can be. Thank you so much for the nice experience

LESLIE O. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
1.0

For the second time in a row, this location overcharged me and had to issue a refund. Get it together.

ANDREW JOHN G. 
Rating:
3.0

Customer did not leave a comment.

ADAM KRISTOPHER W. 
Rating:
3.0

Conveniently located.

Paul B. 
Rating:
5.0

These guys made it so painless when I returned the truck and auto transport. They even reminded me I had money coming back to me I had totally forgot about. And were already working on returning my wallet and phone I left behind. Thank You. Thank you. Thank you Uhaul.

LAWRENCE M. 
Rating:
5.0

Uhaul knows what they are doing. Easy and painless. Even after a fender bender I was so appreciative of the way all the employees made sure I was made to feel no guilt. Thank you. Thank you. Thank you Uhaul.

Lawrence M. 
Rating:
5.0

I was impressed with the service. The personnel was fantastic and very helpful.

LEONA F. 
Rating:
5.0

Customer did not leave a comment.

DUFFY D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

They need to replace the shock of tires and steel. Also, they need to clean dust everywhere inside the driver's and the passenger's side.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
5.0

Had to book a truck last minute and everyone was very helpful and accommodating. 10 out of 10 would recommend.

KATIE M. 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

Fix your reservation app so that a big pop up appears when rental location is automatically changed. I started with Bremerton and when I picked the vehicle I wanted it switched me to a Seattle location. Seattle is either 65 mIles or a one-hour ferry ride away — so more than three hours total out of my way to fetch the vehicle. I did not discover the problem until I came in to pick up the rental. They didn't have anything available that was even close. They took my name and number and told me someone would call me shortly to discuss options. No one ever did. After some fruitless research on my own I ended up calling the Bremerton store back and begging them to rent me something … anything! I ended up with an uncovered trailer that was three times larger than I needed and it was raining cats and dogs. I'm pretty unhappy overall with UHaul but the folks at the Bremerton store were great.

Joy S. 
Rating:
3.0

Customer did not leave a comment.

GEOFFREY M. 
Rating:
2.0

Customer did not leave a comment.

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mamadou S.  |  First Impressions 
Rating:
5.0

Good location

robert s.  |  First Impressions 
No reviews have been submitted for this location.

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