Customer Reviews for U-Haul Moving & Storage of Bremerton

6,040 reviews

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

(360) 479-5710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
1.0

I rented a U-Haul for 24 hours. I returned the unit six hours after my original rental. I was greeted by two gentleman who helped me get the trailer off my tow rig. I was told I was free to go and they would text me my receipt. I never received a receipt via text to either phone number on my file. The following day I had an additional charge on my bank account. When I called the office to find out about said charge I was told the charge was because I did not return the trailer until the following day at 8:30 which was an hour and a half past when it was due. I then had to explain that I only had the trailer for six hours not the full 24 hours. I was told I would get $60 back despite the fact that I was charged an additional $63. I questioned this and was told it would have to be approved by the manager. I never got a receipt from them neither the day I returned the trailer nor today, the day they said I turned the trailer in. I only got a receipt after I called and complained. Other than the ridiculous charge and the negligent workers checking in the trailer when I returned the the experience was OK.

Chrystal B. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL D. 
Rating:
3.0

Customer did not leave a comment.

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

NORA G. 
Rating:
5.0

Customer did not leave a comment.

JUDY ALICE H. 
Rating:
5.0

Customer did not leave a comment.

NEIL B. 
Rating:
3.0

Your app to pick up the truck was incredibly inefficient. If I send you a picture of my drivers license, passport, and a copy of a PGE bill, that should be sufficient to rent a truck. On top of those, I provided you with a credit card that had the same address as the PGE bill. Had it not been for Tony calling behind the scenes there is a good likelyhood that I wouldn't have finalized the rental agreement and took possession of the truck. Why would I provide all of that information and still need to upload a picture holding my drivers license? I rented a 15 foot moving van. I wasted 30 minutes trying to get approval. I was in the dark, on the street, in an unfamiliar area. Not a good position. People that are providing support to approve the contract are idiots.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Top notch!

David B. 
Rating:
3.0

The actual location was not a plus for me. However, the people who work there were helpful and efficient; the van I rented was perfect for moving a few items of furniture, it was easy to get used to driving it, and it had a great back up camera.

SALLY P. 
Rating:
5.0

Perhaps move to a larger location, storage area get full of equipment quickly.

JAMES B. 
Rating:
3.0

Our truck was good, staff was nice. When we finished our move we went to put gas in the truck but couldn't because the gas would pour out as we pumped it. We managed to catch an employee after hours and she said “oh it's probably another gas line cut, we've had 3” Luckily we didn't run out some where remote. Had to go in the next morning to talk to manager, staff said they wouldn't we there until after 3. So called and ended up talking to a service person who made a report….(no one else had noted the issue we had). Now we wait to see what they do, as of now they've charged us for returning a truck empty $$$ Hoping they make this right and secure their trucks so more gas lines aren't cut.

Misty K. 
Rating:
5.0

Allow online payments

Leticia B. 
Rating:
5.0

No problem with the truck…but , the item intended to haul, was the wrong one. Time & truck was all for not!

Fred D. 
Rating:
5.0

Customer did not leave a comment.

JoAnn V. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

I witnessed both peak times today and the staff handled it very well.

steven T. 
Rating:
3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Killian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
3.0

The website and the stores don't contain the same information. I looked at several different stores and the information like hours and availability didn't match. I drove to a pick up place the website said was open only to find it closed.

Geraldine F. 
Rating:
4.0

The website was down when I initially got there so I had to come back a few hours later to pick up trailer . Was really not a big deal and they were nice professional and even offered coffee

Jason M. 
Rating:
3.0

everything was good. the first trailer they assigned me was stuck on top of another trailer so they worked great at ensuring I had a trailer. My only concern is that I dropped off my trailer at approximately 1030 where the worker just un hooked me and said I was good to go I recently got an email charging me for a 2nd day saying it was dropped off at 1133 when my due time was 1100am. I have proof that I was at another location and will be going to this uhaul location tomorrow 13 Jan to dispute the extra day charge. I am disappointed that they waited an hour to check in the trailer charging me for an extra day. I hope they resolve this issue other than than the place is good as long as they resolve my issue.

Tyler R. 
Rating:
2.0

The trailer was extremely beat up and embarrassing. The check 8n woman Becky was condescending to the customer in front of me as well as me. The drop off guy was the worst. This is the second time dealing with him. He reprmendaned me because the tires were dirty during a stormy day and yesterday he was busy video conferencing with his girlfriend while unhooking the teailer. I'll just pay extra and rent from United Rental next time...who needs to be treated like this?

Vinay O. 
Rating:
5.0

Customer did not leave a comment.

NICKI H. 
Rating:
5.0

Though we can always improve somewhere I will attest your professional representative at this location was spot on! He was professional, kind and did not waste my time. He is an asset that should be retained at all costs! Hats off as I will not hesitate to utilize your facility for all my company's rental needs!

ORAN R. 
Rating:
5.0

Customer did not leave a comment.

ALLAN S. 
Rating:
5.0

Customer did not leave a comment.

Temur R. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

PATTY FOLEY S. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
2.0

Fire the girl that checked me out.

WAYNE B. 
Rating:
5.0

Easy to schedule, easy to pickup, easy to return. Staff is friendly, helpful, & quick.

Jonh L. 
Rating:
4.0

Customer did not leave a comment.

BRANT S. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

My rental went smooth, staff were very helpful and friendly.

Steven P. 
Rating:
5.0

All the staff was helpful, and it's a handy location.

JOSHUA-RYAN P. 
Rating:
4.0

Customer did not leave a comment.

DUANE M. 
Rating:
3.0

Serve more than one customer at a time, they are often short-staffed here. But a very good selection of equipment and very helpful people.

James D. 
Rating:
5.0

I rent for business and this is my go to location at Bremerton but this time the truck has water on the floor in the cargo area. I swept it out by it was water all the rental period.

Armando L. 
Rating:
5.0

Customer did not leave a comment.

ADAMTHEBRUCE M. 
Rating:
5.0

The battery died. We had to wait for roadside assistance. Also the steering was very loose.

PATTY FOLEY S. 
Rating:
5.0

Customer did not leave a comment.

HANNAH C. 
Rating:
3.0

Why don't your vehicles come with FULL gas tanks like Hertz ?! It is a real PAIN to try to figure how much we need to refill The little 'step' on the side of the cab is a WASTE OF SPACE - too narrow to be a SAFE STEP

Garry K. 
Rating:
3.0

you can't really control this but your driveway stresses me out

EMILY G. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Very helpful in a stressful move.

John B. 
Rating:
3.0

Customer did not leave a comment.

BRENDA H. 
Rating:
1.0

Before getting on the highway truck's check engine light came on. I returned to shop and gave back the truck. Timing was never going to work with having to return the truck. They tried charging me $130. Ended up charging me 50 but I had put in $30 of gas. Awful experience. $50 for driving the truck towards the highway.

Jacqueline D. 
Rating:
5.0

These guys were awesome. My house wasn't ready yet so I had to put stuff in storage. I ended up going back here a couple of days ago to rent another truck to take my stuff from storage to my new home.

Teresa M. 
Rating:
5.0

These guys where great. I got the truck quickly the staff were courteous and helpful. I will definitely recommend this Uhaul to friends and family. Thank you

TERESA M. 
Rating:
5.0

Customer did not leave a comment.

MOSES H. 
Rating:
5.0

Customer did not leave a comment.

KONSTANTIN L. 
Rating:
5.0

Customer did not leave a comment.

LARRY JOE M. 
Rating:
4.0

I could not remove the gas cap so I was unable to add fuel to pick up level. Employee had to use a wrench to open gas cap. Otherwise, satisfactory experience.

Jacquelyn W. 
Rating:
5.0

The Alignment was off on the truck. The steering wheel was not aligned.

SUNGWOO D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Our check in lady was awesome!!!! So nice and helpful. I would give her an A++

ROBIN ELIZABETH A. 
Rating:
5.0

Thank you for all the help😁

ALINA W. 
Rating:
5.0

This location was kind and helpful, but I will no longer use Uhaul due to my experience in Bismarck, ND.

BRITTANY S. 
Rating:
4.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

The person that checked me in this morning at Kitsap Way was excellent.

ERIC JOHN A. 
Rating:
4.0

Customer did not leave a comment.

Nhut B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everything went smoothly!

LIDIE D. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
3.0

The pricing is really high 99 cent per mile plus gas seams kinda like cash grab

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
4.0

Clean up ore damaged vehicles

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Rosa L. 
Rating:
3.0

Everything was fine until the return. I returned the trailer at 11:30 am, it was due a 2 pm. Was told I was good to go. Got a call at 2 pm asking why I hadn't returned the trailer?!?! It was really upsetting. I had better not receive any additional charges!

Nathan M. 
Rating:
5.0

I found it ridiculous that after using this location multiple times in the past years, that I was required to give other phone numbers to rent equipment. My number has been on file with UHaul for at least 10 year's

MICHAEL S. 
Rating:
1.0

The truck had dog hair in the cabin. They charged me more then the estimate. They force you to pay for the protection insurance because they don't deal with insurance companies.

Jon B. 
Rating:
2.0

Customer did not leave a comment.

NICOLAS R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Extremely convenient. Drop off took literally 10 seconds

Lance D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth U. 
Rating:
3.0

The staff at the Bremerton Office were great even though I was very upset that my pick up location was changed multiple times at the last minute resulting in an additional hour and 60 m miles just to get the truck!

DEBRA JEAN A. 
Rating:
2.0

When I showed up to pick up the truck, we are told it isn't available. Why was I not called? Then I have to pay more something bigger that I don't kneed! And $1.89 per mile is crazy high. Don't feel like a valued customer. So, why should I go back?

Jenifer D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
3.0

I called customer service asking for an extra 24 hours to drop off just in case I needed it, to be courteous to the drop-off location in case they were planning on having the truck by my original drop off time. I dropped off the truck 90 minutes late and was told that I wouldn't need to pay for the extra day afterall. I was then billed for the extra day anyways. Understandably, I was late so I was prepared to pay. But the agent at the drop-off location tole me otherwise which was frustrating.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

Sandy C. 
Rating:
5.0

Professional

DONALD S. 
Rating:
5.0

Well it's been over 10 years since I used a U-Haul truck, the company has really improved with their online reservation services, not perfect but a 100% improvement and it's brought me back. People to location I visited were some of the most outgoing, professional and helpful people I have worked with in a while, thank you team Bremerton.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

TERRY LEE F. 
Rating:
4.0

Thanks

DENNIS V. 
Rating:
3.0

Huge ordeal trying to change to this location for drop off early and then attendant said they wouldn't refund the extra days paid for because it was a one-way move. I explained that I was returning the trailer early and he basically told me it was my choice to do so. So I am out $80, and that doesn't sit well with me.

LILAMRTA L. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Excellent customer service and knowledgeable staff

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

ROQUE JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
5.0

Good location

robert s.  |  First Impressions 
No reviews have been submitted for this location.

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