Customer Reviews for U-Haul Moving & Storage of Bremerton

6,441 reviews

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

(360) 479-5710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We told the lady our experience that I wrote up in the other comments about the pick up store and all she said was sorry and to contact someone. Didn't give us any info and didn't really seem to put any effort in helping us feel any better. No good.

Michael D. 
Rating:
5.0

Keep up the good work

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Darlene B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

2 Things: I was not told in advance that I would be paying 1$1.89 per mile in addition to the rental. The second thing was the gas tank was not full when I got the truck but I brought it back full.

Merry Q. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Be kind

David A. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
2.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

Kieth S. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
2.0

Truck only worked on the way to our house. When turned on again power steering was completely out. Wasn't even able to use the vehicle as needed and still waiting to hear if they'll even reimburse us.

Fischer R. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Rental process was quick and trouble free. Staff was knowledgeable and had answers to my questions. Good experience overall.

david B. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Omar M. 
Rating:
5.0

Went without a hitch (pun intended). Truck was ready, clean, and close to the door. Check in and check out were handled quickly and efficiently. Will use their services again!

Janie A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

No

Randy K. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

Easy fast pu and return

martha M. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Good job

Dennis L. 
Rating:
5.0

Nothing. Service was great.

Carrie S. 
Rating:
5.0

Customer did not leave a comment.

Chasity C. 
Rating:
5.0

Everybody was very helpful!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Marjorie W. 
Rating:
5.0

Customer did not leave a comment.

Richard U. 
Rating:
5.0

I routinely use this U-Haul agency in Bremerton and I have yet to be disappointed, they always exceed my expectations. Great staff, outstanding equipment and I will continue to use them and share my experience with others.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Victor T. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

Simone P. 
Rating:
5.0

These guys know what they're doing and that's why I keep coming back.

DONALD G. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
5.0

Had to drive clean to Bremerton to pick up our trailer as they had none in Auburn. As we were moving across country we had no choice because we needed it. You need to move your equipment around more for customers.

Donald C. 
Rating:
4.0

Thanks!

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
4.0

This was the only place where we could rent a pickup or trailer within 50 miles of where we live

Ross L. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

Customer did not leave a comment.

Jared A. 
Rating:
4.0

Prompt and Friendly as always . It kind of felt like curbside service it was so painless. I would and will continue to praise U-Haul and all it associates.

JAMESBYRON N. 
Rating:
5.0

Customer did not leave a comment.

Leah P. 
Rating:
1.0

Customer did not leave a comment.

Robin F. 
Rating:
5.0

Customer did not leave a comment.

kyle P. 
Rating:
4.0

I was disappointed that despite reserving a hand truck there was none on site when I got there.

Jonathan R. 
Rating:
2.0

I had extended my rental by a day & spoke with a man at the office. I wasn't told about a $20 after hours return fee - to which I inquired at the office regarding it. If I had been told, I simply would have returned the vehicle the next morning (well within the 2nd day of the rental). I spoke to a lady at the office who said she would credit it...but that hasn't been done either. I also had issues trying to return the vehicle via the app/questionnaire which took me an extra 20 minutes of failed attempts and speaking to a rep on the phone. when it's late at night after a move, I was over it. As a note, I have rented from this location before with a smooth transaction/rental. :)

Rebecca M. 
Rating:
5.0

They were out of appliances dolly's so we bought one at lowes

William C. 
Rating:
3.0

I had requested 30 moving blankets, three packets of 10. I had them reserved for quite a while, to be picked up with my truck. When I arrive to get the truck, I was told there were no blankets. I had movers on their way to come load the truck with no moving blankets. It would've been nice for a heads up so I could have purchased some somewhere else. Sadly, I had to go to Lowe's and buy them at $20 a piece. When I explained this to the U-Haul representative I got “sorry”.

Jim Z. 
Rating:
5.0

Customer did not leave a comment.

Errika S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

They charged me an extra $177 for (3 more days) when I turned my uhaul in little over an hour late. This is sketchy business practices and I plan on getting my money back, if not I will have to sue for it - but I have grounds for a full refund if I take that route due to some things not disclosed in the contract. I will also see to it that no one I am aquatinted with uses that location.

David R. 
Rating:
5.0

Please do not leave rental the truck with 1/8 tank of gas. Minimum 3/4 full of gas. Interior was dirty but no garbage in cabin. Windshield was dirty inside that headed into the sin, made it blinding to see. Exterior was totally in need of washing. Thank you

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer service was wonderful...thank-you.

Casey L. 
Rating:
3.0

Customer did not leave a comment.

Ramiah R. 
Rating:
5.0

One of the employees (I believe he was prepping vehicles) on Saturday morning (8/27/22) helped guide my van out of the drop-off bay. He didn't have to...but he offered. That's exactly how customer service is done.

Todd H. 
Rating:
1.0

Customer did not leave a comment.

Tingting W. 
Rating:
5.0

Staff friendly, fast, professional! My experience here was great.

Frederick L. 
Rating:
5.0

Friendly and efficient

Larry M. 
Rating:
5.0

Both locations had very helpful people

Doug P. 
Rating:
5.0

Customer did not leave a comment.

Heather Y. 
Rating:
4.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Krystal was knowledgeable of the system and helpful. A+

MichaelP K. 
Rating:
4.0

Had to pick my rental up at this location because Uhaul changed my pickup location without informing me. Did not send me text or email like rest of the contracts. All told it cost me over an additional 2 hours of driving and vehicle expense. Kinda left a sour taste in my mouth.

steven C. 
Rating:
5.0

Just outstanding service. A cut above when compared to the dozen or so other experiences I've had at various u-haul locations in WA state.

Zachary L. 
Rating:
3.0

The rental paperwork process is very slow... Each person in line, waited and waited, then once it was our turn, it still took forever to process simple transaction. There must be a way to automate the process.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Everything was great!!!

Robert S. 
Rating:
2.0

Customer did not leave a comment.

Dakota S. 
Rating:
2.0

Respect / care of renters tow vehicle.

Cesar B. 
Rating:
5.0

Customer did not leave a comment.

jacob R. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Best location to choose in the area. Team was helpful and professional. Returned to repair blinker light which was fixed in just a few minutes. Approved rental extension by telephone. Return was handled quick. Ease of use by receiving invoices, contracts and updates by email.

Lynette W. 
Rating:
4.0

Your team was very efficient and helpful, answered all questions.

Ann W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
4.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Though we were late on getting out for our 3 PM reservation, it was incredibly busy.The young lady working the desk was very efficient and courteous to all the customers. Unfortunately I do not remember her name to get her proper credit. Thanks for another great move.

MITCHELL Y. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Adaira M. 
Rating:
5.0

Truck gas gage was n9 properly working and the tire pressure was low

Rosetta G. 
Rating:
2.0

There's a Seinfeld bit about reservations that applies to U-Haul. "You took a reservation, but you didn't *hold* the reservation." That's been my experience at most U-Haul locations including this one. They'll happily accept whatever you want to reserve online, only to have you show up and not have the size of truck you ordered, not have enough moving pads, etc. They're always very polite and sorry about it, but what if they just had what they said they have for once?

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Recommend!!

Jim L. 
Rating:
5.0

Process went very smoothly and the truck was great.

Christopher B. 
Rating:
1.0

I got a text 30 mins before my scheduled pick up that my new pick up location was 40 mins away and 4 hours later in the day. We had already made plans surrounding our scheduled pick up weeks in advance and This didn't work for our moving plans and schedule. As I was already at the location, I walked in only to not be greeted by the two employees behind the counter, but I stood there while they finished their personal conversation before they even acknowledge me. When I conveyed to them the issue I was having, they essentially shrugged their shoulders and told me “well that's where you're pick up is.” The staff at the bremerton location were unhelpful at best.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

JARONE B. 
Rating:
5.0

Customer did not leave a comment.

Loreen S. 
Rating:
5.0

Customer did not leave a comment.

stephen G. 
Rating:
3.0

I was very confused with the sign up paperwork and I'm still upset with their customer service skills, they explained bit not friendly, they acted like I was below them n they got frustrated with me cuz I didn't understand, but it is what it is.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

DEEDRE ANNE O. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Customer did not leave a comment.

Joanne W. 
Rating:
5.0

Fantastic and knowledgeable staff, we get our moneys worth every time.

James D. 
Rating:
5.0

Customer did not leave a comment.

JARONE B. 
Rating:
5.0

Customer did not leave a comment.

terry W. 
Rating:
4.0

Lots of other equipment was blocking the trailer I came to retrieve and the manager (Becky ____) didn't even greet me when I entered the facility. Also, the printer was out and I had to print my contract on my home computer.

Dr E Lee F. 
Rating:
3.0

Access to unit sucked hours are hard to get your stuff

TRINA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cordero B.  |  First Impressions 
Rating:
3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Killian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donna N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mamadou S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

Good location

robert s.  |  First Impressions 
Rating:
5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Alice W.  |  Overall Experience 
Rating:
1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

JANI B.  |  Online Move In 
Rating:
2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Erik R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destinee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  Overall Experience 
Rating:
1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

KASEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  First Impressions 
Rating:
2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Yaridis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byunghwa K.  |  Overall Experience 
Rating:
5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

patsy m.  |  Overall Experience 
Rating:
3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

RICHARD A.  |  Overall Experience 
Rating:
5.0

Great staff

patsy m.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff!

Barbara C.  |  Overall Experience 
Rating:
3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Robin H.  |  First Impressions 
Rating:
1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Kevin G.  |  Overall Experience 
Rating:
3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

BERTON L.  |  Reservation 
Rating:
5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Charles Y.  |  Overall Experience 
Rating:
1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Manuel R.  |  Overall Experience 
Rating:
4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Kevin G.  |  Reservation 
Rating:
5.0

Great experience. Thanks

Joseph H.  |  Overall Experience 
Rating:
4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

HEATHER R.  |  Overall Experience 
Rating:
2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.

Jillian Lee T.  |  Overall Experience 
Rating:
4.0

I had very good service at this location.

william h.  |  Overall Experience 
No reviews have been submitted for this location.

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