Customer did not leave a comment.Leah P.
Customer Reviews for U-Haul Moving & Storage of Bremerton
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Damian L.
Location was hard to access from street from one direction. had to drive around lot to get to drop off point.ERNESTO V.
Had to wait to have trailer hooked up as it appeared there was a lack of enough personnel to handle all their tasks.Michael H.
Customer did not leave a comment.Joan D. | Overall Experience
There is limited parking available, and the vehicle was sprayed with something very perfume like that made the seats sticky. I actually got a headache riding in the cab.Megan B.
Customer did not leave a comment.ELDON B.
Your mask policy is an ineffectual fear based disconnect from the published science.. This would be included with any otherwise favorable recommendation. This stupid shit ends when we say it ends. Act like it.MICHAEL PAUL K.
Customer did not leave a comment.KARL M.
There were difficult, willfully ignorant customers ahead of me. The staff at all times remained professional, helpful, and managed to get those customers serviced. Jedi superpowers right there.WAYNE M.
Customer did not leave a comment.Elizabeth N.
There was nail in tire upon inspection before driving off lot. The staff on duty that day were so busy there was not person avaiable to start pre drive inspection at 1st. Staff was very pleasent and helpful through entire process.Leona F.
Upon checking I was told to do a walk around and use my phone to verify gas etc. The gas was at a certain level bit the truck was parked on a hill. When I started to drive the guage settled and it was lower than what I had agreed to. I filled the tank to where it was but was told that I was basically liying and was charged an additional fee for fuel. Very disappointing and rude. Not hiw customer service should work.DANIELLE B.
These guys were super efficient. The drop off took maybe 4 minutes!Cheryl P.
Get better equipment. The truck we rented was horrible.Donald S.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Marie H.
Customer did not leave a comment.GRANT D.
Customer did not leave a comment.JERRY M.
Customer did not leave a comment.Melba T.
They helped me to fix my light hookup prior to the rental date. They were very good to work with. Nice people and very efficient.ELOYSE H.
Customer did not leave a comment.MARYA J.
Excellent customer service. Everyone was a nice and Hellas can be. Thank you so much for the nice experienceLESLIE O.
Customer did not leave a comment.Christopher T.
For the second time in a row, this location overcharged me and had to issue a refund. Get it together.ANDREW JOHN G.
Customer did not leave a comment.ADAM KRISTOPHER W.
Conveniently located.Paul B.
These guys made it so painless when I returned the truck and auto transport. They even reminded me I had money coming back to me I had totally forgot about. And were already working on returning my wallet and phone I left behind. Thank You. Thank you. Thank you Uhaul.LAWRENCE M.
Uhaul knows what they are doing. Easy and painless. Even after a fender bender I was so appreciative of the way all the employees made sure I was made to feel no guilt. Thank you. Thank you. Thank you Uhaul.Lawrence M.
I was impressed with the service. The personnel was fantastic and very helpful.LEONA F.
Customer did not leave a comment.DUFFY D.
Customer did not leave a comment.MICHAEL R.
They need to replace the shock of tires and steel. Also, they need to clean dust everywhere inside the driver's and the passenger's side.DAVID B.
Customer did not leave a comment.Elisa O. | First Impressions
Had to book a truck last minute and everyone was very helpful and accommodating. 10 out of 10 would recommend.KATIE M.
Customer did not leave a comment.TYLER M.
Fix your reservation app so that a big pop up appears when rental location is automatically changed. I started with Bremerton and when I picked the vehicle I wanted it switched me to a Seattle location. Seattle is either 65 mIles or a one-hour ferry ride away â€” so more than three hours total out of my way to fetch the vehicle. I did not discover the problem until I came in to pick up the rental. They didn't have anything available that was even close. They took my name and number and told me someone would call me shortly to discuss options. No one ever did. After some fruitless research on my own I ended up calling the Bremerton store back and begging them to rent me something â€¦ anything! I ended up with an uncovered trailer that was three times larger than I needed and it was raining cats and dogs. I'm pretty unhappy overall with UHaul but the folks at the Bremerton store were great.Joy S.
Customer did not leave a comment.GEOFFREY M.
Customer did not leave a comment.DYLAN G.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Elisa O. | First Impressions
Customer did not leave a comment.VIRGINIA Z.
Start over from scratch. Worst rental experience ever. I was lied to, sent on wild goose hunts, given equipment that didn't work properly, called a lier and spent three whole days just trying to get a working trailer. And I mean dealing with u haul for over eight hours each of those days. Employees were terrible and their management was even worse and I'm guessing the management above the store manager is just as bad since ive made two requests to speak with them and four days later still nothing. as a business owner myself I'm disgusted with the service and it ended up costing 200 in fuel and almost 4000 in lost revenue thanks to u haul. This is my third really bad experience with U-Haul and each one seems to get worse. And with the first bad experience and this now third bad experience being so bad I'm considering legal action and I honestly think I have a hands down no questions asked who's at fault lawsuit on my hands. I wish I could say something different or that it was just this one location but it's been at two completely different locations over a year period and it's clear u haul is a poorly trained, only for profits and gives zero care about customer service or satisfaction. The word would be a better place without uhaul and their employees.MATTHEW L.
Staff was super friendly and got me set up and hooked up right away with my trailer. They did all the work and made it super easy.GREGORY A.
I appreciate the customer service and felt that they were courteous and patient,LAURA LEAH V.
Customer did not leave a comment.GEORGE C.
Customer did not leave a comment.JORDAN B.
Customer did not leave a comment.STACIA S.
Customer did not leave a comment.Ron S.
Staff was friendly, fast and efficient. Wonderful customer service. Thank youDANIELLE B.
Customer did not leave a comment.RALPH M.
Great service fast outJOSHUA JOSEPH S.
Customer did not leave a comment.PATRICK H.
Location allowed the trailer to be rented with two old tires, one was not even an approved uhaul tire it was a spare from road side assistance and never replaced. We had a blow out in Wisconsin, tornado watch in effect and I'm pregnant. we were so lucky that the uhaul in osseo stayed open and replaced the tires otherwise we would have to have waited 2 hours to get assistance from road side. The Osseo location went out of their way to help when we called in a panic.Brittany L.
Make sure window wipers are not 'Rotted / Dry' and wiper fluid is topped off.Tomas C.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.Corinna O.
We only had 1/4 tank of gas which was a pain as we had to fill to use and fill to return. Should have started with a full tank. We were told that our reservation changed to be contactless and after you go though all the steps online to rent the van, we still had to go inside and stand in a long line to get the keys.Bryan K.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.TRACEE A.
The store experience was fine, except for when I returned the vehicle I was charged an additional $75 and I have no idea why. Not to mention the truck ran REALLY bad, and was so loud that I couldn't hear myself think. Pretty embarrassing. Other then that it was great.JULINA A.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Lois B.
Customer did not leave a comment.Connie O.
Customer did not leave a comment.JANA F.
Was a great experience. The Humans were kind.Loretta B.
Customer did not leave a comment.STEVEN S.
I was scheduled to pick up at the federal way location but i was forced to drive to Bremerton since the 26 foot truck was not returned by the time i was scheduled to pick it up.William A.
Customer did not leave a comment.nancy M.
Customer did not leave a comment.STEVEN B.
Was super patient and helpful in correcting mistakes from pickup location.Kamau P.
Customer did not leave a comment.William O.
The furniture movers we reserved were not there when we picked up the truck and we had to go somewhere else to get some. Had we known the items I reserved weren't going to be available when I went to pick up the truck, I wouldn't have gone with uhaul. The staff members we dealt with regarding our rental were rude, unprofessional and made no attempt to make it right. I lost several hours of my day due to this set back (employees looking for the items, issuing a refund and then having to drive to another town to purchase furniture movers) and all i got was an, "I don't know, i guess we're all out." I was very disappointed with the lack of customer service i received and will not be doing business here again.Clint L.
Customer did not leave a comment.CRAIG S.
Promptly and courteousGary P.
The uhaul service associate was rude and unwilling to rent a trailer to us. Her reasoning was that they only had a few trailers and only wanted to rent them for local use. This forced me to call the corporate uhaul phone number in order to rent a trailer from this location.CHRISTINE A.
Customer did not leave a comment.DONOVAN W.
I had to come back 3 different times to get my hitch installed due to complete lack of communication on your part and not being able to get ahold of the store. Do better.KRISTINA M.
I think the box truck I rented needed transmission inspectionROSA R.
excellant service really like the two women.ROBERT F.
Customer representative was very knowledgeable and friendly and very helpful, hKIRK J.
I didn't d not get what I reserved which inconvenienced me and cost me more for gas. This is the second time I have been disappointed..and why can't you have more rental options in Port orchard. Going to Bremerton is an inconvenience.Tammy B.
Customer did not leave a comment.ERIC M.
Excellent service.ANTHONY W.
tell them to bring a tool if dropping off after hours so they can unscrew the trailer. I had to take it home and get up early to be there when the office opened.DIANNA F.
Truck was in poor condition. Trash left in truck from previous userCHAD D.
Customer did not leave a comment.CAREY M.
Ask yourself the question: if Uhaul changed the location of your pickup due to a schedule change, would you expect the equipment to actually be available at the new location, or the old location? I ordered online a 10' truck and auto transport. Just before the trip, Uhaul changed the type of auto transport to fit my vehicle, from 7.5 to 7.0. The ditz on the phone couldn't tell me if that was a weight rating, nor how wide the transport was, which was critical info for me. I had to then delay the pickup time a few days, so Uhaul changed the pickup location from Bremerton to Tacoma, which is hours away with traffic. Not good, so we found that Poulsbo, just N of Bremerton, was a better option and available same day. Good to go! I fly out from my home and get a ride to Poulsbo, meet the kind rep at the desk, who shows me the auto transport and then asks, "where's your truck?" Huh? Oh yes, readers, it turns out the reservation was changed just for the auto transport; the truck reservation was still Tacoma. No phone rep or email or text mentioned that. I head to pick up the 10' truck. Turns out this truck also has very poor lateral stability with my 6k' lb truck on the transport behind it, making it sway constantly side to side and pitch wildly over the slightest dips in the road. I mentioned this as a possibility with phone ditz and truck rep dude, but they both said "that's what the computer says is best!" So when, now hours late, I checked out the truck, it was almost empty of fuel, although the paperwork claimed 1/2 tank. I ran back to the responsibility-challenged truck rep dude, who threw up his hands and said, "just take a picture of the fuel level and load it into the app," - a perfect Millennial response - not, "holy crap, let me fix that, I know we've completely screwed you so far today!" and fill the tank. So now I have to head to Costco in Silverdale to fill up the tank before even heading to get my truck, another major delay thanks to Uhaul supreme incompetence. So my schedule was ruined, as by the time I had the truck loaded and secure, it was deep into Seattle traffic time and so a 6 hour planned road trip turned into an 11 hour excursion from living hell.JAMES S.
Customer did not leave a comment.MARGARET K.
Customer did not leave a comment.DANIAL JAY J.
Truck had a broken passenger visor clip that made visibility difficult out the passenger side of the windshield. Other than that, truck, staff, and location were great.TARAH T.
Customer did not leave a comment.BRENT M.
Customer did not leave a comment.BRENDEN S.
I attempted to complete the truck rental return between 7 and 8 pm. I tried multiple times to load your website with zero success. I also attempted to call your 1-800 number for assistance and was on hold for about 30 minutes before giving up. They charged me an additional day for rental as a result of the above. I am NOT HAPPY. The location claimed they will credit the extra day back, but I am not hopeful. I will be watching my credit card activity very closely. Your policies make zero sense if your website won't load properly and you default to charging an extra day. Also, it's beyond clear your national call center is overwhelmed. All of this equates to a horrible customer experience.BRIAN B.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.Vanessa A.
I made my reservation many many months in advance, almost a year in advance. When I did the online check-in on August 13th, I received a confirmation email that said my reservation was guaranteed for pick up that day. When I went in on the pick-up day to pick up my trailer, the person that had it before me decided not to bring it back that day. How can you help guarantee a pickup, if it can't guarantee that they will have the equipment? All of my plans and scheduling for use of that trailer had to be severely modified because this person would not bring back the enclosed trailer. I had to make do with an open trailer which severely limited my ability to pack how I previously had planned. No accommodations were made for me in regards to this inconvenience, I was told that a supervisor it would be notified and try to see what they could do as far as the cost of my reservation is concerned, considering what I was guaranteed was no longer available. When I arrived on the lot to pick up my trailer, there were several enclosed trailers on the lot. When I asked about them, the attendant told me that they were four people picking up now through 10 a.m. the next day. I was physically there to pick up my trailer and someone else who was picking up after me had a guaranteed enclosed trailer, even though I was picking up prior to them. They should have given me one of those enclosed trailers and scramble around other locations to find another trailer for the next person who would be picking up the next day. I used to be able to ReliOn U-Haul 4 MI trailer needs. The last two years it has been made clear that that is not possible, as last year the open trailer that I wanted was not available even after I had made a guaranteed reservation months in advance. You need to change your business model, and figure out a new way to actually guarantee that the reservations made are kept. I understand that people may decide to keep a trailer for a truck for an extra day and they will be charged for an extra day, but I think knowing the advance that you may be charged a specific penalty on top of the extra days fee for doing so, may deter people from doing this in the future. This person did not care that they impacted somebody else's reservation and plans. I brought my trailer back an entire day early because I did not need it for the extra day, and I thought it would be nice for somebody else to have one available for last-minute rental if needed. U-Haul needs to make it explicitly clear that you will be financially hit in the pocketbook if you do not keep to your reservation dates. I will no longer be using U-Haul, you have lost all of my business and I will make sure to tell all of my friends on social media about this experience, which I've already begun to do. I would rather sink my money into a trailer purchase then do a once-a-year rental for a fraction of the cost. I cannot support a business that didn't bother to do anything else besides say "I'm sorry".CHANDRA Q.
Customer did not leave a comment.JEFFERY S.
I had reserved a trailer for the time that worked with my schedule. The night before I received a voice-mail saying my trailer wasn't available but that another one would be available. They also informed me I couldn't keep it for the original 24 hours I had reserved it originally. Unfortunately this messed up my plans for using it later Sunday morning. When I asked if I could receive a discount because it affected my schedule, I was told 'no'. When I asked what the reason was, the man just told me that they didn't need to give a discount because a contract hadn't been signed. He was very rude and could care less if they're mistakes in scheduling didn't allow me the time I needed with the trailer. I've rented a trailer many times from this location, but have never been treated with such disrespect.RYAN W.
Fast and easy, no hassle. Would recommend to anyone needing to move stuff quick.DYLAN C.
Uhaul did a great job check out was easy , took care of my needs for moving brought my uhaul back was promptly greeted and drop off was a breeze.Chris L.
Very smooth transaction. Thank you!MORGAN T.
Customer did not leave a comment.David G. | Overall Experience
Customer did not leave a comment.donna N. | Overall Experience
Customer did not leave a comment.Mamadou S. | First Impressions
Customer did not leave a comment.David G. | First Impressions
Good locationrobert s. | First Impressions
The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!Alice W. | Overall Experience
When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.JANI B. | Online Move In
I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.Erik R. | Overall Experience
Customer did not leave a comment.Destinee W. | Overall Experience
Additional Services at this Location
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Our cargo and utility trailers start at $14.95!
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