Customer Reviews for U-Haul Moving & Storage Of Bremerton

Rating:

5.0

Happy customer.

Rating:

5.0

The Kitsap store was fantastic to work with!

Rating:

5.0

Experience was highly satisfactory

Rating:

3.0

It would be better if storage access was until later at nite like around 9 or 10 pm. I work past 7pm .

Rating:

5.0

All staff are exceptional, wonderful and hard working

Rating:

5.0

Great staff

Rating:

4.0

Everything was great just my unit had light other than that no complaints thanks again for everything

Rating:

5.0

Beckey and the team provide exceptional service. Not just for me but to everyone. The staff wax knowledgeable and Friendly's. Answered all the questions I had. Helped me with several needed during my 3 years of storage rental. For the first day to my move out day. I have been completely taken care ifcand satisfied. My belongings safe secure ub damaged. The facility was always clean and maintained and accessible. The ower worked on site. This is a 10/10!

Rating:

5.0

All Good

Rating:

5.0

Gary as super helpful storage unlit is well lit and maintained.

Rating:

5.0

The customer service was excellent !!! It is a friendly and welcoming environment. Also accommodating to every need for handling my transition to the utmost. Thank You Kindly Diana Lynne Hudson

Rating:

5.0

I’ve always been very grateful and thankful for the help I’ve gotten from this premises staff members. They’ve always been kind and considerate and very helpful. All of my stored items stayed safe, clean, and well dried and maintained throughout the three years they were stored at this facility. Thank you Rebecca,, Andy, Kati, Gary and all other staff for all your help and your considerations :-)

Rating:

3.0

The storage that was originally reserved for me was not empty and I had to downsize. All of my thing couldn't fit in there so I was offered an additional storage space at no cost The additional storage space was the previous one I'd been assigned that had auction items inside. Very stressful experience despite the staff trying their best to be helpful. The system has to get better.

Rating:

5.0

Easy

Rating:

5.0

The staff in Bremerton very helpful

Rating:

4.0

We have been happy overall with our storage unit; however, we recommend that you put motion sensor lights inside the units themselves as they are quite dark and it is difficult to see anything once you are inside the unit. Even small lights for safety would be helpful. Thank you.

Rating:

5.0

Great Staff

Rating:

3.0

My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you’re just not as good as you should be.

Rating:

3.0

Access to unit sucked hours are hard to get your stuff

Rating:

3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Rating:

5.0

Good location

Rating:

5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Rating:

1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

Rating:

2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Rating:

1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

Rating:

2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Rating:

5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

Rating:

3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

Rating:

5.0

Great staff

Rating:

5.0

Very friendly and accommodating staff!

Rating:

3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Rating:

1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Rating:

3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

Rating:

5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Rating:

1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Rating:

4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Rating:

5.0

Great experience. Thanks

Rating:

4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

Rating:

2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.