Customer Reviews for U-Haul Moving & Storage of Brentwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Brentwood

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James D. on

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Stacy was a PHENOMENAL help before my move in process. The website said I could pick up in a different location that apparently wasn't set up for pickups so I called Stacy and she walked me through the process and made sure everything was in order. Her customer service was superb and not only did she make it easier for me, but she was so friendly while doing so. I would highly recommend this location again.

david H. on

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Stacie was very professional and courteous!

Jonathan L. on

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Manager was very nice and helpful.

Linda H. on

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Great customer service!

jessica f. on

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Amazing. I cannot express my gratitude and thanks to this Uhaul storage enough. From my first contact with Nolan to my contact with GM Stacey. Highly accommodating, Super Friendly. Above and beyond.

Kiira H. on

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Customer did not leave a comment.

Kathleen W. on

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Frank H. on

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I was very satisfied with the unit and the personnel.. Best wishes.

JAMES P. on

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Nothing at this location. You should hire Stacey to run one of your troubled locations. She would clean up the operation. She is the best U-Haul manager ever.

Paul W. on

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Customer did not leave a comment.

William K. on

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Nothing, easy pick up and drop off. staff was excellent and helpful.

James F. on

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Nothing. Owner/manager even gave me her cell number in case I had any issues picking up vehicle at 06:00 on 9/1, one of the biggest moving days.

Rebecca Y. on

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Excellent customer service!! This location has been amazing to us. 2 big moves in one summer for our family and they have been amazing.

Rebecca Y. on

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Amazing service. We had a rough timeline and they helped us every step of the way to get just a few extra hours was beyond helpful.

Ryan D. on

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The associate that helped us was incredibly friendly and helpful!

Stephen S. on

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seat in the rental driver seat springs worn out could have used a pillow to sit up

Silvana h. on

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Stacey was great! She made the experience less stressful. Thank you Stacey!

JAMES P. on

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Very good service. Stacey is excellent

David C. on

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The customer service was exceptional. Truck was in great condition and very clean. It was nice to have something feel easy during all the stress of moving.

Kathleen V. on

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Excellent service,

James L. on

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Nicole R. on

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Kyle C. on

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Stacy was great! She was so helpful and so were the two young men working there on Saturday August 10th in the morning. The moving truck was the ONLY thing in my entire moving process that did not get messed up or catch a snag. I will always go back to this location when I need a rental truck or storage unit even if it means driving a little further!

Chris O. on

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Vanessa S. on

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Sandy A. on

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The lady in the office in Brentwood NH was super friendly!! Would come back again because she was so friendly and helpful. Equipment very clean.

MARNE D. on

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Safe, clean, convenient.

Silvana h. on

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Stacey was great!!!

Christopher G. on

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Hidden cost made the experience very expensive. Would not use U-haul again.

Christopher G. on

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Hidden cost made the experience very expensive

John Q. on

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Customer did not leave a comment.

Michael L. on

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The team made it easy to pick-up and drop-off. Stacy did a great job and all went very smoothly! I'll use them again for sure. The location was very clean and orderly as well.

jeff D. on

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Lead person was very nice and professional. Also observed her training two new employees, very patient and informative. Great experience, you have a excellent team on middle road! I’ll be back for sure...

DIPTI B. on

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Stacy is excellent and made a difficult situation much easier. I highly reccomend this location.

Douglas A. on

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Very easy pick-up and drop-off process. New GM is very friendly and personable.

Camdon N. on

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The Brentwood staff were extremely helpful and accommodating, staying late on a Friday night to get me checked in and hook up my car trailer after I hit an unexpected snag that prevented me from arriving on time. Thanks Brentwood Uhaul!!

chris b. on

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Great location, friendly staff and very helpful

Jonathan R. on

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I drove past two other u-haul locations to rent from this location in Brentwood!

Paul W. on

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Customer did not leave a comment.

dave M. on

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I had 3 different people help me when I rented a 20ft. truck, Initial reservation, pickup, and drop off. Everyone was super nice and very helpful. The truck was nice and ran down the highway without a wobble. Brought it back after hours on a Saturday and had no issues. Great business, great people.

william B. on

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The lady who checked us in and out , I think her name was Sherry was very pleasant and got us in and out quickly.

Alison H. on

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Great customer service and very nice facility!

scott c. on

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The staff is always friendly and helpful. They are always making improvements to the the storage area and units. The grounds are well kept, well lighted and the area is secure. Scott C.

philip m. on

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Great,no problems. Need more trucks.

PATRICIA B. on

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It was a pleasure being your customer and renting a space at your facility! Thank you again, Patricia 🙂

RANDY D. on

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I have been here for many years between the two companies and had nothing but great service from everyone!!!! Definitely would recommend Uhaul Storage.

Mark B. on

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putting in gate with badge so will be even better

Neil M. on

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Customer service was great! Renee and Jason quickly got me through the coNice folksntract.

Michela K. on

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Extremely accommodating, Thank You!!!

raymond s. on

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Very dirty this year had 1/4 inch of dust on everything.

Michael T. on

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Extra long check in shouldn't be that difficult. The man was friendly

Peter A. on

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Especially friendly and helpful staff.

scott c. on

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My only reservation is the gate - and it's lack of security. I was treated with respect and the place is well kept.

john r. on

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Very, accommodating and easy access very nice employees definitely the way to manage your business

Todd B. on

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They were terrific! Very helpful! I would highly recommend them.

RONALD H. on

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Friendly Staff and well trained

WILLIAM B. on

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The manager is excellent. She is very easy to work with and willing to understand individual circumstances.

Skylier B. on

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The counter gal is so nice and welcoming, she made the hassles of moving and storing very simple and convenient. I’ve used your location twice now in two years, if I need another storage I’ll be back.

Jesse E. on

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Excellent customer service

jeff l. on

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Brenda was always very helpful and approachable, I think she made the difference when I chose the Brentwood U-Haul location.

Pat D. on

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very good to deal with

judith c. on

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The unit 1019 was clean but had a concrete square in the middle that seemed to limit space. The latch was rusty and needed tough love to set it right but once there it locked right up. The staff could

Kaitie C. on

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The staff made it a simple process when I first got the storage unit. It was also convenient to be able to rent a uhaul truck in the same place.

Tim B. on

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Thank you.

JACK H. on

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Great service

Greg G. on

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Brenda has done an outstanding job right from the start.She made -what could have been a difficult situation- a very seamless transition. She is a professional with a big smile.

LISA M. on

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I was more than satisfied with my experience. I had a new and spotless unit to move my items into. Check in for my new unit and drop off of the truck and tow were quick and seamless.

Mindy H. on

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Outstanding customer service

marc c. on

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A+

Karen C. on

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Great place to store 😊!!!

Pat D. on

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will be a return customer