Customer Reviews for U-Haul Moving & Storage of Brentwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Brentwood

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Todd B. on

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They were terrific! Very helpful! I would highly recommend them.

Scott S. on

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I use these vehicles on a regular basis and the are clean and well serviced.

Sara K. on

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Customer did not leave a comment.

RONALD H. on

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Friendly Staff and well trained

Kevin B. on

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I had a great moving experience. Your staff was exemplary in providing service and professional demeanor.

WILLIAM B. on

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The manager is excellent. She is very easy to work with and willing to understand individual circumstances.

Joe M. on

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The manager is not customer-oriented. I rented a storage space, and specifically asked to start in one week's time. She made out the contract to start that day, which I unfortunately missed on the contract. Then, I rented a van at this location, and the starting mileage was recorded differently than the actual. Again, I checked the odometer before leaving, but did not check the paperwork, costing me an extra 7 miles. Both are small items, it just irritates me that one cannot find decent customer service, even when renting a van or storage space.

Skylier B. on

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The counter gal is so nice and welcoming, she made the hassles of moving and storing very simple and convenient. I’ve used your location twice now in two years, if I need another storage I’ll be back.

Todd B. on

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Brenda and company, went above and beyond. They were outstanding.

Jenny G. on

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janet s. on

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The ease of renting was fabulous. The truck was easy to drive. I will say there weren't any moving pads in the truck but I didn't need them anyways. I only knew that by the sign stating they needed to be folded. Overall will use Budget Storage and Uhaul in the future for my needs!

Joan D. on

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The person behind the counter was friendly and helpful. The cargo van that I rented was surprisingly economical in fuel usage, and handled well on the highway.

Sheila S. on

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Eric G. on

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Jamie M. on

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The woman was very rude. I went over the mileage and did self check in after hours. I chose to pay another way, as I only had cash and hadn't anticipated going over the mileage. I was told I would be contacted within 48 hours. I was left a nasty voicemail about choosing the option to pay another way. The woman was very rude and acted like I wasn't going to pay my balance.I had someone else bring the cash to the office the same day. The woman then accused me of hitting something with "her" truck. She then proceeded to say she would check the cameras and ask the man who worked the previous day. I think she should have investigated before accusing me of damaging the vehicle, as I did not hit anything. The womans name was Brenda and I will never use the uhaul location on middle road in brentwood, again.

George A. on

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Renee R. on

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As always Uhaul is there when I need them. Thank you.

Jesse E. on

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Excellent customer service

Andrew M. on

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jim b. on

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Paul P. on

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jeff l. on

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Brenda was always very helpful and approachable, I think she made the difference when I chose the Brentwood U-Haul location.

Pat D. on

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very good to deal with

judith c. on

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The unit 1019 was clean but had a concrete square in the middle that seemed to limit space. The latch was rusty and needed tough love to set it right but once there it locked right up. The staff could

David W. on

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Location was neat and clean, informative with advertising materials in the office and the lady who waited on me was friendly, professional, and knowledgeable.

RAY Q. on

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This message is not in regards to what needs to be improved but instead what other U-Haul agents and locations need to follow. I have been to quite a few U-Haul locations where they always seem to be a secondary business and not run very well. This location was run as an absolute first thought, with professionalism at its best! The location was the cleanest, most well-organized, most professionally run, I've ever seen! U-Haul corporate should use this location as a benchmark to train other U-Haul agents as to how things should be done.

Alexandra P. on

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Paul F. on

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iola f. on

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Everyone is very helpful, pick up and drop off was quick and easy.

Joyce K. on

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Told the truck was doubled booked even though I rented it well in advance. The woman at the counter was rude and I will never rent from here and am telling g everyone I can what a bad experience I had

dot s. on

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Total price was more than quoted on phone

MARK T. on

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Very convenient.

Kaitie C. on

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The staff made it a simple process when I first got the storage unit. It was also convenient to be able to rent a uhaul truck in the same place.

Maureen K. on

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Tim B. on

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Thank you.

Randy F. on

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Carl C. on

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JACK H. on

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Great service

John Z. on

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Brenda and her husband are amazing and friendly. I very much appreciate how smooth they made this piece of our move go. 5 star service for sure, and we will for sure be back in the future!

Charles F. on

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Greg G. on

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Brenda has done an outstanding job right from the start.She made -what could have been a difficult situation- a very seamless transition. She is a professional with a big smile.

Laurie G. on

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LISA M. on

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I was more than satisfied with my experience. I had a new and spotless unit to move my items into. Check in for my new unit and drop off of the truck and tow were quick and seamless.

Lisa M. on

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Location was very clean and the gentleman I worked with was extremely helpful with everything from my tental return to my storage rental. A much better location than the one in VA.

Ronald A. on

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melody h. on

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Excellent Customer Service as always.

Lorenzo A. on

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Tasca A. on

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Brenda was courteous and very efficient. The office and equipment were both clean and well maintained. I will go back if the need arises. ??

JOHN S. on

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Brenda was super quick on the return

Sharon S. on

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Brenda was super helpful

Stephen M. on

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another excellent job.thanks so much

Michael R. on

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Christian W. on

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Donny N. on

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I used movers from the site and they were amazing! Will use again !

Emily S. on

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Brenda was great to work with. Quick check in and out.

Michelle H. on

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David M. on

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Maureen K. on

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Benda was great and the van was too

Robert f. on

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Great service and nice place. Will tell my frieds to come here

Susan S. on

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Just what we needed. Thank You

Dave S. on

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Nothing, truck was great

Kaushik P. on

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Douglas B. on

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Connor L. on

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While I understand that the company needs to be responsible for hooking and unhooking the trailer, your employees should be trained properly in doing so. While we were loading a car onto the trailer that your employee hooked up for us and insisted was done correctly, the trailer popped off the ball and shot up into the air and thankfully there was somebody standing on the hitch to guide in the car and it seems the weight was just enough to protect it from coming back down and ripping off our tailgate of our very expensive $50,000 truck. So we had to have a couple of guys stand on the hitch and a couple of guys push the car slowly onto the trailer to get the attachment to come down back safely to the ground so we could jack it up and start the process all over again. Upon inspection the lock on the hitch in no way shape or form could have been secure to the ball, otherwise it would not have popped off like it did. How it didn't pop off while we were driving is shocking to me. I will never go back to this location and if I ever rent a trailer again I will most certainly be reattaching it for safe measures as soon as I leave the parking lot. Train your employees! When we told her what happened she just apologized and that was it. She couldn't even turn the jack high enough to get the trailer off the ball on the truck, when my boyfriend offered to help her she said she has to do it. Then she told us to stand on the truck because she didn't think it went any higher. So my boyfriend just moved in and turned the handle on the jack and lifted it for her. We are so disappointed. If Uhaul insists on putting the trailer on themselves make sure somebody is competent and able to do the job at hand. So embarrassing for your business. You are so lucky there was no damage done to the truck, I would have not been happy and would have pursued legal charges. Feel free to contact me with any restitution for the inconvenience that your company caused yourselves.

David B. on

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Haley B. on

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Nothing, everything was great

sarah r. on

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nothing

Dawn G. on

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Everything was great

Mindy H. on

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Outstanding customer service

Susan W. on

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Customer did not leave a comment.

Stephen M. on

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the new ownership was very friendly and helpful.a def upgrade from the previous ownership

Robert f. on

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go back to ford pick ups

Deborah E. on

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Brenda was wonderful

FERNAND G. on

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Nice staff.

Terry C. on

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Nothing, drop off was easy

Dan D. on

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Everything was great!

Naomi M. on

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Use a competitor!!!!

Bob M. on

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Just a note this truck side mirrors seemed to be rusted in place and could not adjust them.

Michelle H. on

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Customer did not leave a comment.

JENNIFER S. on

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It was VERY difficult to get in touch with someone there to change my pick up time. I actually had to leave work early to drive there before they closed. For two days I tried multiple times, on the way to and from work, to call but couldn’t stay on hold past 20 or so minutes.

Diana V. on

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Great service

Mark H. on

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Customer did not leave a comment.

james m. on

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Honestly....nothing! The experience was so much easier than I anticipated. Brenda (?) was outstanding!!

Melody H. on

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Excellent Customer Service! Will definitely recommend and use this location again.

Harry w. on

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bill g. on

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master r. on

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Poor customers service. I need to wait for 45 minutes. System was down

patricia m. on

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Brenda and Krista were very helpful and pleasant. Made the whole stressful moving experience so much easier!

Brian J. on

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This was a terrible experience not only did we have change locations for pick up we waited there for 2 hrs for the equipment to come back just to be told we would have to now go to another location to get the trailer because it wasn't gonna be back on time. A 2 hour tow turned into 6 hrs I had to take off from work.hope I never have to rely on this company again

marc c. on

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A+

Karen C. on

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Great place to store 😊!!!

bruce l. on

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Customer did not leave a comment.

Thomas B. on

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New van, ran great and was perfect for our needs.

William B. on

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Truck was ready to go when we got there. Was clean and ran great, will use location again.

Roger S. on

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Came in to pick up a Pick-Up Truck that I requested. The truck was not returned on time by the last renter. Jason took care of me by offering another option which was renting a 10 foot box truck. This was a better option because I would not have to use my trailer, Great store and Jason was very helpful.

Katherine V. on

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MICHAEL M. on

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I ordered blankets and was charged double for them. They were not in the truck. I had to drive to another location to retrieve them. I was also charged double for a dolly I never ordered, and was also not in the truck when I arrived at the mobile share location. When I dropped off, I made it clear I did not understand these charges. No one has contacted me and my card has been charged. I’ve rented from U-Haul between 4-6 times between this month and last. I will be reconsidering my options for the future.

Win R. on

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Stephanie L. on

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Don’t advertise 19.95. It cost me well over that (over $90). It’s deceptive. The location was fine, Brenda was helpful, but $90 is way more than $20. I’m going to address this on Yelp.

Peter W. on

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Gary C. on

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Brenda the rep was fast and efficient, and the online process was very good.

David B. on

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Great Agent onsite very helpful

Marcelo N. on

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Ryan D. on

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paul n. on

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Nice New van! Service was excellent.

Barbara S. on

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Wonderful service and wonderful people

amanda H. on

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Pat D. on

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will be a return customer

Nicole R. on

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Linda S R. on

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Brian S. on

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Gregory G. on

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Excellent customer service!

michael m. on

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I called around and could not find a dolly to move a car. I went into the Brentwood location and told the young lady working (Brenda) that I could not find a dolly anywhere. Brenda assured me that she would get one for me. I got a call the night before the pick up and they said that it was ready for me to pick up in the morning. Top notch service by delivering what they said that they would do. I will come back again.

andrew h. on

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Great car hauler

Edward G. on

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Great staff!

Daniel S. on

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Trailer did the trick

Donald S. on

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paul h. on

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Customer rep was very helpful to pick out best pricing ??

Ryan C. on

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Roby B. on

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Wendy M S. on

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Customer service was exceptional

Chris B. on

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They were so great that I rented a storage room from them. Highly recommend......

Taylor J. on

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Friendly staff

Cody P. on

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The car hauler was perfect

Sherri G. on

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elizabeth s. on

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I am glad we made it back before dark as following check in directions would have been difficult in the dark! I do not have email on my phone and that caused us problems as we did not know the process. However, someone helped us that answered a text for assistance. Glad that person was there. Elizabeth Scott

Daniel R. on

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Customer did not leave a comment.

Kris M. on

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Customer service was good. The trailer looked like it was from 1950 and at one point was making a awful squealing noise (which did stop after I pulled over to check it out). The trailer was also not locked onto the ball hitch of my truck (which I didn’t realize until after driving 100 miles). U-Haul should reconsider letting the customer hook the equipment up rather than the employees.

. on

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Customer did not leave a comment.

Timothy P. on

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outstanding service

Katherine P. on

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Dan and Jason were super great to work with...Paperwork went smoothly...The truck was clean and ready to go...All went well...I truly would recommend renting a U-Haul from this place of business...The guys were so helpful and made everything easy breezy!!! Thank you.

Brian W. on

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It was the worst car transport I've ever rented from uhaul and I've rented a bunch of them. You couldn't go over 45 mph because it shakes so bad and the ratchets for the straps are so rusted they are hard to use.

michael p. on

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KAITIE C. on

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Augustus H. on

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Lorenda G. on

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The van was just what I needed. Brenda, you are the best and I look forward to renting from you in the future.

Ben B. on

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The service was great. Very clean and nice facility. Will come back again.