Customer did not leave a comment.Chad J.
Customer Reviews for U-Haul Moving & Storage of Brentwood
Brentwood, NH 03833
(Formally Budget Storage)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: 8 am - 3 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time to move in 15 years and I thought if I brought it back earlier I would get money taken off. No one said because it's a one way I would not receive any money back. It was 29.99 a day plus tax, and mileage. It came to 266. Plus an additional 3.60 . The math did not seem to add up and there was supposed to be a hold on the card.Kimberly O.
The only issue was when I got to our new home and parked the truck after drive I realized the front left tire was leaking oil on my brand new driveway from the hub seal I advised the employee at the drop off location in Auburn maine Was a little frustrated by this as of now I have a company coming in to clean the oil off the new drivewayJen A.
Overall very pleased with my rental experience. The staff was very helpful, accommodating and responsive. My trailer was ready and waiting for me upon arrival, and I was quickly on my way. When the need presents itself, I will be a repeat customer.Dominick D.
Customer did not leave a comment.RICHARD P.
Stacey was great !!! Very helpfulChristopher D.
Fantastic experience. Stacey is the best U-Haul employee I have ever dealt with. Will now go to this location for all of my future needs.Roger M.
The young man that helped me get my pick up was very kind and professional . I had just been porked by Expedia at another location and was left without a rental as they over booked vehicles that never existed and I am a nurse that cares for the Elderly so I was livid. I don't have time to be given the run around. I was able to get what I needed done last minute and I appreciate the Brentwood Uhaul and will make them my go to from now on. Thank you so much!Wendy L.
Customer did not leave a comment.charles s. | First Impressions
The young lady that was there Sunday was professional and personable. Gave clear instructions on the return procedure Offered the extra available services and equipment without being annoying. Quick and efficient. Definitely will come here next time I need a truck Thank youJames D.
Customer did not leave a comment.Jonathan G.
Customer did not leave a comment.Jason H.
Excellent service. The van was easy to drive and was very clean.Christopher C.
We dropped the trailer off after hours. We spoke to Reese he was very helpful we were in and out in 10 minutes. Thank youTIMOTHY H.
Stacey is amazing! I love seeing her dog. Best uhaul facility I have been.Ankita J.
Customer did not leave a comment.david d. | Overall Experience
Customer did not leave a comment.Alfred C.
Customer did not leave a comment.Dwain S. | First Impressions
Don't let it rain that day Every thing was fineDaniel K.
Customer did not leave a comment.James S.
Customer did not leave a comment.MICHAEL W. | Overall Experience
Everyone from check-in to drop off were so nice! Easy process and I would definitely rent from them again.Amber D.
Absolutely great location! Fantastic staff and great job overall, every time! Thanks Stacy & crew!DANIEL H.
The people in the Brentwood office were actually very lovely and helpful, but had no power to fix the drop off location error (uhaul's error). They forwarded me to their supervisor, who was not only rude and unhelpful, but told me we'd have to bring the truck to another state an hour away (the location they'd mistakenly entered) or pay DOUBLE the entire rental cost ($1800 instead of $900). He didn't care that it was uhaul's error, and didn't even pretend to want to help. As someone who has worked with the public for much of my life, this level of disinterest in keeping faith with the customer was shocking to me, and I will never rent through uhaul again.Leah F.
Very pleasant people.Nancy E. | First Impressions
Proprietor was extremely helpful and much more responsive than at other locations. Best uhaul experience I've had.James C.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Monica H.
Have more than one truck especially if you let reservations get booked back to back.McKenzie W.
Stacy was VERY helpful in working me through a late return when the truck I had was scheduled for another client. She was very professional, understood my circumstances and even though she was the only person on today and was juggling other clients Stacy still managed to accommodated my needs.Michael J.
friendly and professional people from start to finish. truck was perfect for my needs was in great condition ,clean and easy to drive. Would definitely recommend.Richard G.
Stacey is absolutely amazing and helped make the stressful experience of moving go smoothly.sandi C. | Overall Experience
Second time using this location, The service was awesome, Maddie had all my paperwork and equipment ready to go when I arrived, one of the best customer services I have had, pleasure to deal with.Michael O.
The service was awesome, Maddie had all my paperwork and equipment ready to go when I arrived, one of the best customer services I have had, pleasure to deal with.Michael O.
Customer did not leave a comment.christine M.
Customer did not leave a comment.Maddalena G.
Extremely pleased with the service. My vehicle was clean and ready when I arrived. Staff was friendly and helpful.Richard K.
Stacey and her crew donated this truck for use during the NH Fallen Officers Memorial Softball Tournament. We were able to raise approximately $7,500 this weekend for various First Responder related charities. Without her support, this would not have been possible. THSNK YOU!Jason L.
Everything was wonderful. Stacey is a great asset and manager. She kept me informed on everything and let me know when I forgot to pay! She was always thoughtful and helpful. She went beyond and above when I needed a truck at the last minute to get my things out. If I needed to store again I would definitely be back here. Also If I need to rent another truck I will be back to see Stacey! Thank you so much for a wonderful experience!!!Peggy K. | Overall Experience
It was exceptional service on every level!Allen C.
Customer did not leave a comment.Marjorie F.
I'm not sure how much of my rental issue is with the drop off location but I'm overall very dissatisfied with my rental experience.Mary D.
Customer did not leave a comment.Kamal A. | Overall Experience
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Kelly W. | First Impressions
Customer did not leave a comment.Kimberly M.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.Ryan D.
Great service. Nice location. Good equipment.James M.
Very good place to get a uhaul truck in Brentwood nh on middle st and easy access and a clean environment the staff Stacey was amazing very energetic and pleasant to talk to. Answered all my questions and was very helpful. I been here a couple of times and always great service highly recommend thank you StaceyGino P.
Customer did not leave a comment.C Anthony G.
Customer did not leave a comment.Curtis G.
Great experience, no problemsFrederick S.
There really is nothing to improve.....this is the best it's been in years!!Patricia D.
Was happy with everythingSusan O. | First Impressions
Customer did not leave a comment.duane r. | First Impressions
Customer did not leave a comment.Salvador M.
Customer did not leave a comment.Jon H. | Overall Experience
Stacy was terrific: friendly, helpful and knowledgeable. She clearly cares about her job and maintains good relationships with her customers. We got in and out of there quickly and efficiently with everything we needed and good instructions. Highly recommend this Uhaul office.Sarah S.
Keep doing what you're doing, great serviceGerald A.
Customer did not leave a comment.Gregory P.
Unit was available as promised. Staff was great, professional, polite and wicked helpful. Easy pickup and drop off. Highly recommend this location. Great experience!!! Thanks!!!William S.
Customer did not leave a comment.John A.
The staff were very helpful in making other arrangements when my requested truck was not available.Keturah Mary K.
Customer did not leave a comment.David E.
We could not have experienced better customer service from Stacey and she is an asset to your company. It was a very hot day when we emptied our storage locker and she checked on us a couple of times to make sure we were hydrated and had water. It was certainly a pleasure in having exceptional service when at times it is hard to find.Dennis M. | Overall Experience
After having to drive an additional hour for a 20â€ truck, our experience at the Brentwood location was a breath of fresh air. From the moment we entered the lot, we were greeted, directed and invited to wait inside the office, which was a very cozy and well maintained space. Stacey was a great energy to be around, even if it was for a brief moment. Very personable and sincere. She takes pride in that shop and it shows.Cory G.
The staff was always friendly and helpful! Thank you.James T. | Overall Experience
Customer did not leave a comment.MICHAEL O.
Customer did not leave a comment.Rob M.
Great service I've used Brentwood uhaul about six timesMarc P.
Customer did not leave a comment.Patricia C. | Overall Experience
UHaul truck had a seal leak and I was soaked driving in the rain. When I mentioned it to the representative at return, nothing was done, and I was simply charged more for exceeding the miles.Matthew D.
The woman helping me was awesomeJack N.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.STEPHANIE T.
Stacey went way above and beyond to make me feel welcome and explain all my options. Top notch customer service!Jon H. | First Impressions
Customer did not leave a comment.Michael S.
You can straighten out your billing! You charged my account for the total bill which removed the initial hold/auth for the estimated amount. Then you put a hold/auth on the amount you added to the estimate. This leaves me with a hold/auth on my account for 148.00 after you have been paid in full!!!William R.
Stacey and Tony were amazing friendly and very helpful they were very kind and over all amazingLinda H.
Customer did not leave a comment.Samantha E. | First Impressions
Very happy with the service and equipment we rented to move into our new condo. Stacey and George were quick to remedy a computer glitch with our reservation and could not have been more accommodating. My husband would not stop raving about their adorable puppy either. Would definitely recommend this location and will use again!Paul N.
Customer did not leave a comment.ERIC C. | First Impressions
Extremely helpful and friendly. Highly recommend this facility.Dennis M. | First Impressions
Customer did not leave a comment.Raeann C.
There is nothing you could do to improve - Stacey is truly unbelievable. Without Stacey there, we would have been stranded half way through our move. Our car had a broken fuse and Stacey helped us identify the issue and let us drive to a mechanic to get it fixed and kept Uhaul open for us! It was the Saturday of Memorial weekend and we couldn't believe our good fortune. Stacey is so wonderful to work with and I cannot recommend her enough. Stacey is the definition of customer service - she is wonderful.Allie Nora O.
Every thing went very well, A+Kevin E.
excellent all around !!Charla H.
Customer did not leave a comment.Ellen C.
Stacey is great, they paved and improved the security of the property by adding a gate.lars b. | Overall Experience
Great experience. The staff here is amazing and helped ensure we got the best value possible for both a storage unit and trailer. They absolutely went above and beyond!Andrew R. | First Impressions
I was originally booked at Uhaul Portsmouth, NH only to arrive to big up the truck and move into a unit there having reserved it a month ago. They did not have a unit available which left me in a real bind. This Uhaul location was able to accommodate me. I am not sure why I even fill these out because it seems as if Uhaul never responds to concerns.Geoffrey S.
Extremely helpful and outstanding staff. They went above and beyond for both storage unit support and a trailer drop off. Stacey was great and helped me get the best value I could after moving from out of state. Highly reccomend!Andrew R.
Customer did not leave a comment.Sarah B. | Overall Experience
One of the nicest facilities and personnel.Ovidiu M. | First Impressions
Customer did not leave a comment.charles M.
Very helpful, when we explained about the trash bagRICHARD S.
They were very courteous thank youRob H.
I have to say that moving is extremely stressful and challenging. These past 6 months have proven to be both. I tend to anticipate stress and frustration when dealing with any part of moving. When I got to Brentwood Uhaul and was greeted by Stacey and a new staff she was training I felt an instant relief. She was not only kind and patient with the staff she was training but incredibly kind and generous with me. I had other stressors that day with movers being late but she assured me that she would make sure that everything on her end would support what I needed. I just called today to book another rental to move out of the unit and finally into a more permanent situation. Once again, her kindness and over and above service and compassion for my struggles over the past 6 months was a ray of sunshine for me. I am most appreciative to her and her kindness. TerryTheresa Y.
The sign up last year was easy, the size of the unit was perfect, and the staff at the Brentwood location were great.Larry L. | Overall Experience
Customer did not leave a comment.Deanna C. | Online Move In
Customer did not leave a comment.Patrick M.
Stacy & Tony were extremely helpful and very pleasant! This was the absolute best uhaul experience I've ever had!Sharon B.
Customer did not leave a comment.Rebecca P.
Stacey Stansel is such an amazing person with a huge heart!! She went out of her way by leaps and bounds to help us find a hitch and stayed late after the hitch was installed so we could pick up a trailer ~ all in an afternoon. She also checked with us the next morning to see how our journey was going and to make sure the trailer was alright. She has such a lovable personality that U-haul should be proud to employ!!!Della M.
Great customer servicePaulette L.
I had an excellent experience. Stacy was very helpful on the phone when I called to explore my moving options, and also at the office when I came to pick up the truck. Everything went like clockwork - right down to recommending a gas station that would accommodate an 11 foot tall truck. Many thanks for a worry free experience.Gina S.
I was transferred to this store because the original U-Haul location I requested didn't have the equipment I needed. Thank god I was sent to this store! Stacy, the owner/operator was an absolute joy to deal with! She was warm, kind, personable, attentive, & very professional. She had my rental equipment ready before I arrived this morning & had me on my way in no time! Even though we both joked about not being "morning people." -Due to some unforseen circumstances I was a little late return my rental. Again, she was nothing but warm, friendly, and very understanding. I've been renting from U-Haul stores for over 20 yrs and this is by far the best experience I've ever had at any U-Haul location. A+++++++ Highly recommend this store!Dennis T.
Great customer service by the employee that booked our reservation and by the employee that hooked up the trailer and got us on the road. Extremely positive experience and I recommend highly!John F.
The staff were great they were Efficient and personable.Mark T.
Nothing! Truck was in great shape and the staff was amazing! This is the place to rent.Cathy W.
Customer did not leave a comment.Herbert H. | First Impressions
Stacy is the BEST! As she recommended exactly what I needed for my moving and put my anxiety at ease since this was a challenge for me. (A 5'3â€ 126 lb old lady) She took the time to help me understand how to operate the truck and load the big pieces of furniture. She made the moving an easy, non-stressful experience. I recommend this location without any reservations.Esperanza L.
Stacey was amazing.Friendly helpful and very professional. I will be back for my next project! Thank you BillWilliam B.
Customer did not leave a comment.Robert M.
Awesome customer service and great price for everything I needed. Highly recommend!!Carolyn P.
Customer did not leave a comment.Carolyn P.
Customer did not leave a comment.Jeffrey S.
Stacey came out and greeted us as we drove in the gate. She showed us a couple of different units that would suit our needs and offered several helpful tips for moving in. She made the check in, paperwork, and payment process quick and even enjoyable. An all around great experience!John C. | First Impressions
Customer did not leave a comment.Chung L.
Customer did not leave a comment.Tandra B. | Overall Experience
Customer did not leave a comment.James K.
Best service ever experienced with this particular U-Haul.dean Z.
Always a pleasure to do business, very accommodating!Skip Z. | Overall Experience
Customer did not leave a comment.Nery M.
Customer did not leave a comment.Erik T.
Stacey Stansel in Brentwood has her shit together! She is good people. Very knowledgeable and extremely customer service oriented. Great experience, if I ever need another rental, there is no question, I will rent from Stacey!Andrew F.
People working there are great. Friendly, helpful.Ernest S. | First Impressions
Stacey and crew were very nice and helpful I will be using them again for sure!!!Timothy R.
Everyone was excellent to deal with and truck was perfect.James G.
No complaints at all. I was late on payments alot because I kept forgetting I had the unit as it was full of junk anyways. I finally moved it out so I didn't have to keep missing payments but the staff where awesome and understanding of it and never gave me a difficult time which I greatly appreciate.James S. | Overall Experience
Stacey is one of the nicest people I’ve ever met!!Lindsay Z. | First Impressions
Owner who lives on property showed us to our room and was extremely helpful.Kevin W. | Online Move In
I've never had a storage unit,but pretty much what I expected, convenientKevin M. | Overall Experience
The easiest and nicest people to rent storage space from. I would recommend them to everyone! Great service!Robert S. | First Impressions
Stacey has a great personality and delivers great customer service.Tandra B. | First Impressions
Only drawback were locks that froze or malfunctioned. Taken care of immediately by manager. She was always very helpful and mindful of the customer. A pleasure to do business with and will do so in the future if the need arises.Robert H. | Overall Experience
Stacy was very friendly and helpful. The unit was prefect for my needs. I would recommend this facility to a friend. If I needed a storage place again , I would surly go back. Pete CPeter C. | Overall Experience
Stacey was extremely helpful through all of our moves and changesMike B. | Overall Experience
The staff was VERY friendly and accommodating, the manager was just so LOVELY!!! Thank you for such a great experience.Michelle P. | Overall Experience
Stacey is lovely. There was a mix up with our unit (no fault of Brentwood UHaul) and Stacey was on top of it right away and went above and beyond to ensure we had a unit when we arrived. She was very helpful and accommodating. I would highly recommend Brentwood UHaul.Brittany Y. | Online Move In
I appreciate the patience through my time I needed storage due to unforeseen circumstances. Got it paid. Rented a truck. Got my stuff and without a hiccup. Staff was wonderful. Facility always safe and secure. If I ever needed storage again I’d come back. Thank you Stacy for everything.Carmen M. | Overall Experience
It was fast and easy to to register.RANDY D. | First Impressions
Stacy is a great 👍 manager Her staff our well informed on operations and proper procedures at her facility. Everyone is always happy and friendly and seem to really enjoy there work. I would definitely recommend this facility to my friends and coworkers and anyone else I may come in contact with that Mentions needing a storage unit in and around the town of Brentwood (seacoast area)! Thank you all for keeping my stuff safe and secure and I will miss all your smiling faces and your “we can help you attitude” Great job to all, And to your outstanding manager, Stacy Stansel (Bravo)!! David M. Dippold 12 East Side Drive Bldg 2, unit 22 Concord NH 03301david d. | Overall Experience
Staff was very friendly and helpful!LYNN T. | Overall Experience
Customer did not leave a comment.Kevin M. | First Impressions
Stacy was so helpful from beginning to end of moving my camper here. She went out of her way to check for spaces, and detail measurements. Stacy and other members of the staff were welcoming and helpful -going so far as to even help me park my camper. I feel safe leaving my camper here knowing Stacy lives on site, is so responsible and has put surveillance and locked gates on the premises. The hours are more than convenient for me to grab my camper and go on weekends or whenever I need to. So happy I found them!marne d. | First Impressions
Great Friendly staff could not be more helpful.michael f. | First Impressions
Stacey was ultra-responsive and pro-active. She went out of her way to find out what I needed, and put together a solution for me. I’m really pleased.Christopher F. | First Impressions
Only thing is she spelled my last name wrong when she entered it in the system. It’s Gerlach not GerlackRebecca G. | First Impressions
The staff is friendly and helpful and the entire site is clean and very well maintained. Could not ask for anything more!Craig F. | Online Move In
The most wonderful, nicest person (Stacey) in charge made moving in and starting a great experience! She is a credit to the company!Michael G. | First Impressions
Customer did not leave a comment.Kelly O. | Online Move In
Customer did not leave a comment.Joseph B. | First Impressions
Stacey was absolutely fantastic! She was such a huge help during a stressful moving experience. She was kind and went above and beyond to make sure I had what I needed.Jordan G. | First Impressions
Stacy was professional, personable, friendly, helpful and went out of her way to provide an excellent service experience.LYNN T. | First Impressions
Everyone was so helpful. All was as promised. Fabulous service. Thank you!!Edie S. | First Impressions
Friendly and courteous staff and great serviceMARGARET O. | First Impressions
Great,no problems. Need more trucks.philip m. | First Impressions
Extra long check in shouldn't be that difficult. The man was friendlyMichael T. | First Impressions
My only reservation is the gate - and it's lack of security. I was treated with respect and the place is well kept.scott c. | First Impressions
very good to deal withPat D. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!