Customer Reviews for U-Haul Moving & Storage of Bristol

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bristol

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Larry R. on

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Very cordial employee I believe namedLewis.

Nathaniel D. on

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Kristin D. on

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Upon returning equipment, employee Ken, listened to my concerns about this rental, I was frustrated with the service/equipment issues. He took time to listen to my complaint and took action to keep me as a long time customer.

Justin T. on

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Based on our experience, I will never rent from uhaul again. We were forced to drive the uhaul back to the original location even though we’d selected a one-way route and a different drop off location. We were charged double the original rental quote which was outrageous. When we contacted customer service for assistance to see what other options they could work out for us, we were told very matter of factly that they couldn’t do anything to help us and we would have to return it to the location 2.5 hours away. I would think that a company that specializes in moving people would recognize how time consuming and unnecessary this was to do. We, as well as our family and friends, will now happily do business with Penske in the future. U-haul clearly doesn’t have the customer’s best interest at heart.

Henry B. on

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sheila A. on

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Darrell B. on

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leonardo c. on

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Donald K. on

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Steven W. on

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Very friendly and responsive staff.

Michael C. on

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Your staff, Anthony, was incredibly helpful, kind, and insightful. He made it a great experience. The equipment worked well but your staff worked even better. Kudos.

Michael C. on

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Johnathan D. on

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Vincent K. on

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bill b. on

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Kenneth L. on

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Ryan Y. on

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Lauren F. on

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Carolyn K. on

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Customer service was wonderful. Answered all questions and made suggestions to complete our move. Thank you!

Brittoney S. on

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Anthony went above and beyond. He is great!

Darlene W. on

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Thomas E. on

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Keep up the great work!

Micheal K. on

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Mary D. on

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Loretta S. on

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Friendly and helpful attendant.

Darrell B. on

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john w. on

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Gregory M. on

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William K. on

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Linda Q. on

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The experience with uhaul on State Street was very easy and the staff was friendly. Would recommend this location to anyone looking for a moving van.

Dwight H. on

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LISA P. on

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Jesse K. on

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Danny H. on

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The guys there were very helpful and did a very good job making sure I was taken care of.

Herbert C. on

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Super fast, and everything went off without a hitch. Thanks!

DIANE D. on

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This location is the closest to where I live so naturally I do business here quite often. They have always been so pleasant and eager to accommodate all my moving needs. The facility is always clean and well stocked. I highly recommend using this location.

PHILIP G. on

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Needs a larger lot/parking

Elizabeth S. on

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MELINDA B. on

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There is hardly any parking so getting in and out of the lot is difficult. The manager/owner was GREAT to work with.

Rhonda O. on

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george m. on

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No changes required

Sherry B. on

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cheryl h. on

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Fast and courteous service....

Cindy w. on

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It would be helpful to let customers know that a 10' truck does not come with a ramp!

Howard K. on

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RAY M. on

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Raymond M. on

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Barbara B. on

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christina s. on

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Great customer service, great price, clean nice truck! Thank you :)

RAY M. on

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Anthony was very helpful in working with me on a solution to emptying my u-box and setting up transport for the contents

David D. on

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Ronnie G. on

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Brandy D. on

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Randy S. on

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Kristy E. on

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Jacob was great to work with on the rental and return.

Jared S. on

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Charles H. on

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Jenny H. on

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jennifer y. on

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Tim K. on

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Very good experience

Bobby V. on

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Trevor N. on

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Lisa T. on

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Jennifer M. on

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Edward S. on

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The U-Haul representative was super-helpful and very nice to us. He made our moving task a breeze! We very much appreciate his professionalism! We hope you will give him a raise! He deserves it! Thank you!

Helen V. on

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Anita S. on

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Fred G. on

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Friendly staff and very efficient.

Adam S. on

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ron p. on

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Associates were Friendly and Knowledgeable. My hitch was installed in record time. No complaints here.

CARRIE A. on

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I won’t suggest any Uhaul to anyone ever

seth t. on

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Big thanks to Shane for letting me know about the free month of storage with my rental! It helped my moving process become easier! Great team effort at that location!

heather l. on

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David K. on

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Michael Y. on

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They are a awesome group of guys

Steve K. on

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Samantha B. on

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James G. on

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Personnel were very friendly and helpful. You could tell these guys enjoyed their jobs. It was a pleasure doing business with them!

Heyward M. on

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Auroisa T. on

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Excellent customer service very clean the office manager was very professional will always go back to this location and recommend to others

Jamie S. on

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Was a pleasure working with Anthony Lewis. Making a quick, hassle-free transaction to rent a car dolly and be on way way.

Cynthia C. on

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Fast, easy rental. Excellent service.

Allen R. on

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harley y. on

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greg g. on

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crystal f. on

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Phillip H. on

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Alicia A. on

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Richard M. on

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troy m. on

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Jessica B. on

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John C. on

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Tracie B. on

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The employees were very nice, and the equipment was clean, but there was a check engine light on. I am a female renting this van to drive over 400 miles round trip in. The guys jokingly said not to worry - that it just needed an oil change. That worried me! It was more than 3,000 miles over the scheduled mileage for the oil change. The van was not full of gas, but 3/8 full and I was told to bring it back the same. I had assumed the policy was to loan a vehicle with a full tank of gas? Each time I tried to get gas the overfill mode kicked in and I had to get my gas extremely slow. Also the workers asked me if I needed 12 furniture pads and I agreed. After arriving at the location to load the van I realized there were no pads in the van. I called the store and a female answered. I asked her if she were at the specific location I just left and she said yes. I told her I didn't think so because only men were working in there and she assured me she was. When I told her about the pads (hoping someone could deliver them to me) she then told me she was actually in the call center and when I asked her why she lied she couldn't answer me. I had to borrow a car and return to the store to get the pads and lost time with the movers that I was paying by the hour.

Steve H. on

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Thanks

Nicole C. on

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Alignment on truck hard to handle on rainy road and tow haul button light wasn’t on.

Peter D. on

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Kristen T. on

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Claude V. on

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Cheaper prices

Steven C. on

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The check in And check out we’re extremely easy and quick

Cody B. on

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glenn h. on

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Daniel H. on

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Logan A. on

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The man in shorts and boots working the day I rented a car dolly was amazing at customer service! Could not have asked for better hospitality and very helpful also. That man should get a raise sincerely Curtis

John S. on

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Anthony E. on

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Patrick B. on

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Anthony and his staff did a great job getting my reservation handled and me on the road. Thank you very much!

Darrell B. on

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David F. on

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Nothing it was all good! Very professional group of people.

FLOW P. on

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This was our first truck rental and we could not have been treated any nicer.

RAY A. on

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Dennis N. on

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Not enough experience with U-haul to make any comparison or comment. It worked well for me in my situation and the staff person was cordial and helpful.

Kenneth W. on

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mark h. on

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FRIENDSHIP F. on

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Anthony was great. Very helpful and customer service oriented. Smiling and interactive. I will be back because of him.

james t. on

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Eddie M. on

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Excellent service

Lance R. on

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Rodney A. on

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Shane is great to work with!

eric p. on

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wonderful experience

Darren W. on

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They were great and everything went smoothly.

Donna P. on

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paul p. on

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Rodney B. on

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These guys made everything so easy.

Josiah L. on

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Truck had some damage but the rest was clean

tim v. on

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Bristol location did a good job. Herb with u haul was very helpful and professional

bonnie r. on

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good job

Tiffany B. on

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The gas was on 1/8 of a line when I got into the vehicle (I had taken photos) and they tried charging me $45.00 extra for "fill up to 1/4 line" and a "fill service fee." If I hadn't have taken those photos showing the gas and the amount, I would've been screwed over. NEVER AGAIN!

Darryll D. on

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Angie s. on

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Anthony Lewis was excellent customer service!!!!!

SASHA S. on

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I had a great experience yesterday. Moving sucks, it's nice to know someone wants to make it as easy as possible. Thanks guys!

Tony & Barbara S. on

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Fabulous experience

BONNY W. on

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I was never to this location. My pods were delivered here. However, I had to call this facility several times regarding my pods; and, I spoke with Dan. Dan was always knowledge, helpful, and polite

shane p. on

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Unit was very clean the staff was very friendly and helpful ! Would highly recommend this uhaul to anyone.

David F. on

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The manager Danny was a pleasure to work with & was very helpful not only with my Uhaul rental but also with the storage unit i needed. He is a real asset for your company.