Customer Reviews for U-Haul Moving & Storage of Bristol

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bristol

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David W.
Rating:

This location was Soo much better than at origin. But they were having trouble with their computer systems. Typical. I rent ALOT of Uhaul trucks. Your computer system is terrible. You're policy of me having to check in the truck after hours and basically doing YOUR JOB doesn't work. My phone WILL NOT take and send your company a picture of the truck. To which your employees say (EVERY TIME!) That if I don't I will be charged $20. Why?!? If your system can't accept it and I actually am nice enough to call you (EVERY TIME!) and let you know that your stems are once again not working and I have to actually get irate with whom ever on the phone to get them to agree that the picture thing isn't happening and that they write in my file not to charge me due to an e in the system. Just something totally wrong with that (EVERY TIME!)

David W.
Rating:

Customer did not leave a comment.

Rod S.
Rating:

Customer did not leave a comment.

David B.
Rating:

Young man helping me was very customer service oriented, very nice and helpful

Christopher D.
Rating:

Customer did not leave a comment.

Todd G.
Rating:

Size of trucks is misleading. Rented a 15ft truck, but it was really only 12ft. No where do you say that you are including the overhang storage in the truck length. Put in a jam as I needed 14ft of floor space. My equipment would not fit!

NATHAN M.
Rating:

Customer did not leave a comment.

William B.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

Jayda S.
Rating:

Customer did not leave a comment.

Hubert L.
Rating:

The truck had a heavy smokers smell in it. Find someway to fix that

Betty T.
Rating:

Customer did not leave a comment.

Alison R.
Rating:

The staff is amazing!

Tyler H.
Rating:

Customer did not leave a comment.

Kimberly T.
Rating:

I’ve rented at this location several times and they are always super helpful and friendly. Thanks to Dana for the great service and good advice. See y’all next time!

Richard G.
Rating:

Customer did not leave a comment.

Jonathan V.
Rating:

The only complaint I have is the way the trailer breaks are configured. I understand the reasoning behind it. Not everyone has a break box in the vehicle. But it would be nice to see an option between the two. But i greatly appreciate the business you all have got me out of a pinch more that once with box trailers and car haulers multiple times. PS get them guys a work phone so they dont have to use the personal phone for business. Thank you!

Mark N.
Rating:

Add a automatic customer in the store bell or alert for single operated outlets.

Dale W.
Rating:

Dana was outstanding. I called before I arrived and he had me out of there in less than 10 minutes. Quick and professional service!

Patrick P.
Rating:

Customer did not leave a comment.

Gary E.
Rating:

Everything at this location is always wonderful, however, every time I need to call your help line it is always pitiful. The employees and managers at this location will stand on their heads to give outstanding customer service, but corporate really needs to step up their game when it comes to after hours questions and problem solving.The call center is a disaster.

Elizabeth H.
Rating:

Customer did not leave a comment.

Trevor D.
Rating:

Customer did not leave a comment.

Tony M.
Rating:

Dana was excellent. Great service. Great personality. Walked us through the procedure with no problems.

JACQUELINE R.
Rating:

Customer did not leave a comment.

Darrell W.
Rating:

Made sure uhaul has the same miles on the paperwork that's on the inside of the rental truck..plus made sure the gas level is the same as it is inside the truck..last make sure the rep stop trying to RIP customers off I had a 10'foot says $19,99.i got a commercial hand truck at $14..then my bill came up $136.00 dollars how is that possible.mileage wrong..has level wrong..total price wrong..not happy I'm sorry my service was very poor

Brad B.
Rating:

Customer did not leave a comment.

Caleb J.
Rating:

When I received the 20’ foot truck the exterior looked to be in good condition however when the back of the truck was opened there was still stuff on the floor if the truck. It had not been swept or cleaned from the previous usage.

Ronnie W.
Rating:

Angle the trailers more toward the exit to make leaving easier and safer

Tammy S.
Rating:

I would suggest asking your employees to accurately document mileage on your trucks. I rented a 10' truck today to move 1 bed from my sisters house to mine because it was raining. My boyfriend drove the rental, and i drove behind him in my jeep the entire trip. We traveled 28.9 miles total, but were charged for 58. I even told your employee it was a quick, in town move, and overestimated mileage at 40. He told me i would receive a credit when i returned the truck. Currently have a claim pending.

Bonnie H.
Rating:

Customer did not leave a comment.

George A.
Rating:

I'm not 100% sure how or if the angle from the trailer to the hitch was correct. I hauled a 6X12 trailer with a Toyota Sienna van and it appeared to me that the nose of the trailer was angled too low. I placed a lock on the chains and a portion of the lock had a large drag spot when I got to Florida.

Tommy R.
Rating:

Didn't have reserved equipment... Staff was very nice though

Gregory T.
Rating:

Customer did not leave a comment.

Kerry S.
Rating:

The gentleman receiving the equipment was fantastic! The biggest challenge is the customer parking area is tiny.

Nancy W.
Rating:

Customer did not leave a comment.

Brian P.
Rating:

Customer did not leave a comment.

jack S.
Rating:

Customer did not leave a comment.

Tim J.
Rating:

Inside of the trailer was not clean when I picked it up. The sales man changed my order for some reason from a closed 6 x 12 closed traider to something else. Had to get it corrected when he started hooking up the wrong thing.

Stephen B.
Rating:

The manager was awesome in helping us secure the 26' truck and worked with us during the many delays of our move! Great place to rent a Uhaul truck from!

cindy B.
Rating:

Customer did not leave a comment.

Autumn F.
Rating:

Customer did not leave a comment.

Mark W.
Rating:

Customer did not leave a comment.

patrick P.
Rating:

All Good

Brittany R.
Rating:

Customer did not leave a comment.

Harold N.
Rating:

Just keep doing what you're doing.

Sabrina B.
Rating:

Customer did not leave a comment.

Cori T. | Overall Experience |
Rating:

Location had holiday hours which made checking in convenient. Staff was very friendly and helpful.

Vincent W.
Rating:

Staff here are wonderful and it's a great location.

Joel Y.
Rating:

Used night drop box. Good location, easy parking.

Alex K.
Rating:

Customer did not leave a comment.

Evelyn G.
Rating:

Customer did not leave a comment.

Brady C.
Rating:

Great location and have used many times over the years.

ronnie P.
Rating:

Again I was say nothing, my experience was excellent , the people that I spoke with on the phone an in person where by far courteous an helpful.

Keith J.
Rating:

I don't know how it could have been improved, unless you cloned Christian and had him work at every store. A more congenial and helpful young man I've not met since I was a much younger man. He bent over backwards to make sure we were satisfied and then some. Whatever you're paying him, it's not enough.

Robert D.
Rating:

We already have told other friends and relitaives about U-hauls service! Thanks again

Justin C.
Rating:

Customer did not leave a comment.

Tom W.
Rating:

Customer did not leave a comment.

William A.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

For location and day use, itcwas 50 miles extra as Abingdon VA would not get vehicle needed, thus daily 19.95 become .89*50 miles extra in cost!

Nettie Y.
Rating:

dont worry its good

Bob V.
Rating:

Very Nice ppl. Easy to work with and very pleasant.

Mark K.
Rating:

The truck smelled horrible.I had to spray it with disinfectant and leave the windows open all day just to make it bearable for the trip. There was also something wrong with the fuel filler as you could only run the pump barely on without it clicking off. Took 30-40 minutes to fill up each stop which was very inconvenient. I have to say that I am really disappointed with this rental and will consider other options in the future.

Patrick A.
Rating:

The two gentlemen that helped me were very nice and professional.

Robert S.
Rating:

Customer did not leave a comment.

James L.
Rating:

Customer did not leave a comment.

Duane B.
Rating:

Great job. Took all of 5 minutes to drop off and complete paperwork. Outstanding.

Sarah J.
Rating:

Customer did not leave a comment.

Lisa C.
Rating:

Customer did not leave a comment.

Anita W.
Rating:

The young man who helped us was friendly and helpful, but on a Saturday he was working alone with one assistant. The wait to get our truck, which had been reserved, was over 1/2 hour, and there were several people in line behind us. He did everything he could to help everyone, but the company needs to hire more people for that location in Bristol at Highway 11 and 126. That is the reason I gave that location a bad rating, because of the poor management, not the people who work there. They tried their best, and corporate let them down.

Michael B.
Rating:

Not a thing it filled the bill guy was very helpful

Derek V.
Rating:

Customer did not leave a comment.

Lucretia M.
Rating:

Customer did not leave a comment.

Margaret M.
Rating:

This experience was a complete train wreck. I shouldn’t have to jump through so many hoops to pickup a reserved U-Haul initially reserved at another location. These guys in Bristol saved the day when the other location and area manager couldn’t. Furthermore U-Haul tried to get me to drop off in an unsavory and unsafe part of town in the evening by myself when there was a perfectly good U-Haul a mile away. I called about that problem and got a young man from Richmond. He screwed up the return. I ended up just taking it where I should have been sent in the first place. Those folks on Valley Dr are great. We’ve dealt with them before. Shame on U haul for this horrible experience. Fortunately I had two guys who saved the day.

Michael C.
Rating:

Customer did not leave a comment.

John J.
Rating:

Service was excellent you employee was very knowledgeable and helpful as was the employee the last rental two weeks ago.

George G.
Rating:

The employees went above and beyond to help me out with my trailer rental. Thanks.

brenda K.
Rating:

Everything was great!

Shawn L.
Rating:

Customer did not leave a comment.

Jessica G.
Rating:

Customer did not leave a comment.

Larry G.
Rating:

I called multiple times the next day because it was a night time drop off, and I was being told I was going to get charged an extra $20. I called about 4 times but never got to speak to the actual store manager, I was told that my name and number was written down and he would call me in the next 5-10 min. And it’s been over 7 hours and still haven’t heard from a manager. I was never charged the $20, but I just wanted to speak with the manager. If you call the number that is on the google search, it needs to go directly to the store, not a call center.

David R.
Rating:

Customer did not leave a comment.

Bobby T.
Rating:

Customer did not leave a comment.

Freddy O.
Rating:

Customer did not leave a comment.

Kurt K.
Rating:

Customer did not leave a comment.

William P.
Rating:

This location is superb.very helpful and friendly.I go there even though it is further from my house.

Sarah T.
Rating:

Great place to rent trucks. Great service and good, clean equipment. Thanks

Rebecca C.
Rating:

Shane ? ( manager ) was amazing!! He was VERY nice and knowledgeable!! I was moving from a domestic violence situation and Shane was very helpful and patient with me as I had issues getting the money together. He was just super! The other guys were very nice and polite. The only place I will use or will suggest!!

john W.
Rating:

Customer did not leave a comment.

Shaun F.
Rating:

The truck was not washed. There was not trash in it but it needed washed and the interior wiped down. I did both before my trip.

Shawn H.
Rating:

Offer a frequent renter program for people who rent equipment often.

Stephanie M.
Rating:

Nothing

David M.
Rating:

The gentleman that checked me into the truck was the best. He was perfect the way he did everything checking me in to getting together

Larry H.
Rating:

Customer did not leave a comment.

Randi O.
Rating:

Customer did not leave a comment.

Linda R.
Rating:

They was open on Saturday when no other Uhaul was!!!!

Deborah T.
Rating:

Customer did not leave a comment.

Amanda L.
Rating:

Customer did not leave a comment.

Jay B.
Rating:

Customer did not leave a comment.

Ronald H.
Rating:

Customer did not leave a comment.

George W.
Rating:

Customer did not leave a comment.

Cody A. | Overall Experience |
Rating:

Facility was clean and accessible. Customer service was very poor on multiple occasions.

SASHA S. | First Impressions |
Rating:

I had a great experience yesterday. Moving sucks, it's nice to know someone wants to make it as easy as possible. Thanks guys!

Tony & Barbara S. | Overall Experience |
Rating:

Fabulous experience

BONNY W. | Overall Experience |
Rating:

I was never to this location. My pods were delivered here. However, I had to call this facility several times regarding my pods; and, I spoke with Dan. Dan was always knowledge, helpful, and polite

shane p. | Overall Experience |
Rating:

Unit was very clean the staff was very friendly and helpful ! Would highly recommend this uhaul to anyone.

David F. | Overall Experience |
Rating:

The manager Danny was a pleasure to work with & was very helpful not only with my Uhaul rental but also with the storage unit i needed. He is a real asset for your company.

No reviews have been submitted for this location.

Back
To Top