Customer Reviews for U-Haul Moving & Storage of Britannia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Britannia

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Stanford C. on

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Christopher B. on

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Sarah T. on

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garry W. on

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Company employees at this location are very efficient and courteous. The next time I need a truck for any Ottawa move, I will rent at this place.

james a. on

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Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..

ROBERT L. on

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fast and efficiant

Janet P. on

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Everything went smoothly except for the fact that when I went to pick up the truck there was only one person working and the lineup was pretty long. When I returned the truck there were two people working and it went very quickly. I would recommend this location.

Matthew P. on

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Garbage bags in all trucks.

Gregory S. on

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I have rented U-haul trucks for moving several times and in many locations. This location was by far the best. Truck was on time and in great condition, check-in and checkout was seamless and the service was first class. Would highly recommend it to everyone.

Cal S. on

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Totally satisfied!Agent was great.

demika R. on

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The person who assisted us with our U-Haul rental was very helpful! She was friendly and gave very clear instructions.

Ehsan M. on

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I got insurance with my agreement (infact the lady told me that the insurance is mandatory) but they charged me for an scratch!! Actulay it looks like a fraud !

Trevor P. on

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Great experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.

FAIZA M. on

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Everything was excellent especially the staff.

steven s. on

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i have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.

carie S. on

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Staff & equipment great, pricing fair ...

Vanessa T. on

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Hayley B. on

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I’ve had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)

Nicholas T. on

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U-Haul as a whole is not a pleasure to deal with. Not happy. Closed out my storage unit Sept 6th as end of August was too busy for truck rental and did not pro rate. Whattt?!! 6days into the month and only because of the Sept school rush. WRONG. Honest I regretted using them in Feburary but left my stuff in storage with them. And used them again only for convenience this month. I had a nightmare in Feburary with them and now I feel robbed and taken advantage of. Will not be using your company again and will NEVER recommend you. And you should know I TALK A LOT.

James F. on

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Was a good place to store my items and never had an issue.

Ali H. on

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Terrance J. on

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Hugo A. on

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Terrible location I got charged $400 for the damages I didn't do. I called the management and I simply got nothing but "tough luck." So thanks a lot.

Wade L. on

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As always, great customer service and always available when I need them.

Iona G. on

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Natalie V. on

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The staff is very professional and knowledgeable, very dedicated to customers. She made my first ever experience renting at this location a welcoming one and will definitely go back for future rental and will recommend to friends and family. Thank you so much!

Delan A. on

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David D. on

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michael G. on

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Very expensive

Chioma E. on

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Really accommodating as well as nice through the process

xavier E. on

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I have been rentin a storage unit for 6 months. On the last month, when I left, 15 days were remaining. I didn't get a refund for that and I feel it's not right.

brian b. on

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We had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma

Caroline A. on

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Not change the location of truck pick up not just once but twice and bit confusing as to where to return. It was lucky that where we returned it there was someone to take care of us but not signs saying where to go. But was happy to get deposit back same day and not have to return following day.

Harsh V. on

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Drop off was very smooth, quick, and efficient.

Kevin G. on

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I also used Sammy´s storage and movers and they were terrific.

May E. on

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First time using U-Haul. And was amazing service. Well insist to all my friends and family to use U-Haul for any moves in the future.

Narendra S. on

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it was a great

Holly W. on

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0 complaints.

Nathan G. on

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I booked a 15foot truck over a phone call, they told me they didn't know where it was but one would be available on my date. As I was on my way out of country, hours after booking I was told by email they didn't have it and I could only get a cargo van. It would be better if I wasn't guaranteed something that wasn't available.

Ian W. on

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The store manager was very professional and lovely to deal with!

Joshua A. on

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Katherine E. on

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ARINOLA K. on

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I had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.

Michael S. on

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Great space, clean and convenient.

Trevor P. on

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Number of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .

zaheed q. on

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We got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much

Massoud R. on

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Excellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!

Samir B. on

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Perfect service received.

jonathan K. on

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Very efficient and extremely friendly and helpful people are working here!

nancy r. on

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The staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.

Massoud R. on

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This company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the

Johanne B. on

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This place was amazing.

Karen R. on

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We didn’t frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in

MELANIE C. on

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A huge thank you the Melanie, lending me extra locks, was very thoughtful.

james a. on

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good serivce

Catherine H. on

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I have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.

Andrew l. on

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I was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock

Daren K. on

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Staff here are very friendly and helpful!

Michael B. on

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UHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.

john k. on

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There were about 5 days that we could not access the unit, due to power outages.

Richard H. on

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Melanie is a tremendous asset to your team.

DONALD john Y. on

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courteous and efficient staff.

emre f. on

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Melanie is very helpful, responsive and professional. I would recxend this place to anyone I know.

HADEL A. on

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Thank you U haul.

Cathryn S. on

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Great staff. Clean facility.

flavia p. on

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Very kind and helpful, answered all our questions. Excellent service.

MATT N. on

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Got exactly the service I expected.

carmela m. on

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Too expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.

simon s. on

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No conments

debra c. on

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Problematic staff.

Kathy B. on

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When moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.

Ryan M. on

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Always had a consistent, pleasant experience with the staff and facility.

Laurent S. on

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Very clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.

Ryan k. on

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Two matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.

Lura W. on

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Everyon did their best to help me out when I needed it.

t.m t. on

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No problems at all.

MICHAEL C. on

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Great service and location close to the train.

Sheralee C. on

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Your staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.

yousef a. on

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Good stuff

MARCELO F. on

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In general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.

colleen b. on

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Worst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha

Jennifer R. on

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Unfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.

BARBARA H. on

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I was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.

JAMES G. on

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Always friendly and helpful. Great staff.

bianca a. on

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When we had questions the person that helped us was polite and was able to help bu answering those questions.

Muzaddid S. on

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The Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.

laura r. on

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We were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable

tammah s. on

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We really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.

Bryan H. on

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No comment

Jean l. on

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The nicest people I've met in some time no question asked

kevin d. on

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Made reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.

Christina S. on

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Very friendly and helpful.

afaf a. on

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Would use them for my next move

REMY M. on

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Thank you for all the help you provided us. Better than Coventry 😉

SHEILA S. on

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Upon clearing out the kicker, I asked if there was something to sign and was told that there wasn’t. An hour later, I got a call asking me if I had emptied the locker.

DIANE G. on

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The facility was very clean - the staff were very helpful & friendly. Location was very accessible.

Earl W. on

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Excellent facilities and extremely helpful staff.

Pam G. on

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My second key wasn't given back I would like it mailed to me

Shaun M. on

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It's a storage space.

dalanda m. on

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Very helpful staff and clean facility.

tim s. on

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N/a

ROSEMARY G. on

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Thank you very much!

Paul R. on

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clean facility. well kept. Polite employees. Could be open a bit later in the evening

brenda m. on

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Friendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.

TREVOR O. on

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Amazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.