Customer Reviews for U-Haul Moving & Storage of Britannia

2444 reviews

2720 Queensview Dr   Ottawa, ON K2B1A5

(613) 829-0446

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 829-0446

2720 Queensview Dr
Ottawa, ON K2B1A5

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Samantha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esther A. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

I was entitled to a free storage. After getting a reservation approved with uhaul team, the facility manager of the said uhaul location ( 2720 queensview dr) refused to give me the unit.

kingsly c.  |  Overall Experience 
Rating:
3.0

Too expensive

Corey F. 
Rating:
4.0

Should carry one or two larger trucks at this location. Service at the desk was excellent.

Brent B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

We waited 25 minutes after our pickup time before we were able to interact with the only UHaul employee present. It turns out the delay resulted from the employee having to take calls in addition to dealing with processing bookings. The employee was the only staff present. This delayed ourselves and at least 4 other customers waiting in line. Furthermore, the information confirmed at the time of reservation did not appear to be in the UHaul system such that we had to correct the estimated mileage and other details as part of the truck pickup process. Thus delay could easily been avoided. The phone verification of pre- existing vehicle damage is also not very effective. The pictures are useless because of poor resolution - which resulted in further delay identifying non-recorded damage to the vehicle (2 areas on back of truck) before we could depart.

noelle C. 
Rating:
4.0

Customer did not leave a comment.

Leanna Marie C. 
Rating:
2.0

The customer service person was not friendly and I was told to pay the CDW fee even when it was optional.

Sparsh G. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

CBM Elevators L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene B. 
Rating:
5.0

Customer did not leave a comment.

Gillian H. 
Rating:
5.0

Customer did not leave a comment.

Marcos V. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

mateo D. 
Rating:
5.0

Very friendly and helpful staff

JOHN WILLIAM B.  |  Overall Experience 
Rating:
5.0

The whole experience was really good! The online instructions were clear and understandable. Very fast loading as well. The only thing is that I was charged SafeMove fee even though I declined it like 5 times during the whole process. Other than that I had a great experience

Sisinia V. 
Rating:
5.0

Professional friendly and very helpful staff!

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Mayurkumar Chand B. 
Rating:
4.0

I was called when a vehicle became available ahead of time. Thank-you.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

Beat experience

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IVANMARK H. 
Rating:
4.0

Customer did not leave a comment.

Megan M.  |  First Impressions 
Rating:
5.0

Check car alignment before renting the car to a customer.

Adefolabi O. 
Rating:
5.0

Customer did not leave a comment.

ASRDEW K.  |  Overall Experience 
Rating:
4.0

I am very pleased with the services provided thus far . The ladies at the check in were very helpful and professioal.

mark a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

My original reservation was extremely poorly managed at the address indicated below. I requested a self pickup only to discover that my reservation was logged as a hand delivery. This service was not available at this location and after 30 minutes waiting to speak with a customer service rep. I was told that I would have to travel across town for another van. Two other people were having the same issue at this locale and oddly one couple had also managed to book the same van I was there to pick up. The person who was on site offered no assistance other than to tell everyone waiting that there was a video we could access online to “learn” how to self check out. Very unhelpful. It took 2 hours after my scheduled pick up time before I was on the road. I requested a call back and my expectation is that I will see a reduction in the amount paid for my rental as well as an apology for the extremely poor service that I received. I'll reserve a final assessment of U-Haul for the time being. Mistakes happen and I'll be interested in seeing how this fiasco is addressed by corporate. 11 Sweetnam Dr Stittsville, ON K2S1G3

Michael E. 
Rating:
4.0

All the extra fees made the price way more than anticipated and buyers should beware. I was expecting to pay around $80 and it was about 160 super disappointing. I would rent from Home Depot next time.

Philip C. 
Rating:
3.0

To avoid a rate change due to the mileage the company should make sure to have the vehicles/trucks available at the booked location. And you would be the #1 moving equipments/trucks rentals.

Mohyedin D. 
Rating:
5.0

Customer did not leave a comment.

Alireza A. 
Rating:
4.0

Customer did not leave a comment.

Alex B.  |  Overall Experience 
Rating:
5.0

Thank you for your excellent service! Just let you know that I still haven't received the receipt of $106 My email address is brennanagb@icloud.com Thank you so much. Armand

Armand B. 
Rating:
1.0

I had a reservation and I call to make sure that everything was ok with it when I arrive on place no place for me so my stuff is still in the truck and I have no place to put them

Dany B.  |  First Impressions 
Rating:
1.0

Straight up honesty. I was told that the equipment would be adequate for towing and I was given a specific price with milage and was double charge. Only had the vehicle for one day and was triple charge for insurance and truck.

Gerard L. 
Rating:
5.0

Customer did not leave a comment.

J P. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

Kamar F. 
Rating:
4.0

This was used a mid way point to store belongings from my late father for a sibling who could not get across the border due to COVID. It was my first experience using uhaul for storage and was delighted with the ease of loading and unloading. A great experience for sure!

Sandy A S.  |  Overall Experience 
Rating:
1.0

I was lied to and the rep at the location doesn't know how to do her job. When I tried to checkout, the order wasn't online and I couldn't. So I was billed an extra day even after bringing it in early. Tried calling support but was on hold for almost an hour and he wasn't able to find the contract either and told me to call the location and everything would be fine, I did that and it wasn't fine. The rep had no idea about the call to support and wasn't interested in helping other than explaining that there was nothing she could do. I was then hungup on, after raising my voice in frustration..

Michel L. 
Rating:
5.0

The women that were there in the morning were pleasant & compassionate. Which is so hard to find in customer service areas. They explained very thing that I needed to know. Excellent service & thank you

Lesley P. 
Rating:
1.0

Every in professional stuff wrong explanation at end when I return they charge away more then what they promise never ever rent a truck from this location.

Ajmal W. 
Rating:
5.0

So easy, such great service!

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

YARED A.  |  Overall Experience 
Rating:
1.0

When we pick a preferred location it should be this location and not elsewhere; it was way to far from where i wanted to pick the truck. Same thing for the drop off location

hermann M. 
Rating:
1.0

It took 50 minutes to check the vehicle out, partly because the online system could not be made to work on my phone. It was an intensely frustrating experience. To make matters worse, when I returned the vehicle the staff took the kilometre distance I had traveled to be miles and converted that back to kilometres, resulting in me being significantly overcharged, and it must have taken another 20 minutes for that blunder to be corrected. I will never use Uhaul again if there is any reasonable alternative.

Robin F. 
Rating:
5.0

Customer did not leave a comment.

gilles d.  |  Online Move In 
Rating:
2.0

Text check in didn't work, caused delays. Had to do in person check in but there was a line up and closing time was within the pick up time. I was called when late for drop off and they were extremely aggressive on the phone and demanding I come bring it back immediately. I had unforseen out of town delays, single mom moving daughter in crisis so this didn't help my overall experience.

JENNIFER L D. 
Rating:
5.0

Customer did not leave a comment.

Tieja T. 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  Overall Experience 
Rating:
5.0

The employees at this location were amazing. Initially upon check in I dealt with two women that were utmost kind and very personable! I was checked in fast and even shared a laugh. My experience in store was very good! Upon returning the truck I dealt with a very kind man he was very fast and even made time to crack a joke. I appreciate the precautions the employee was taking due to the pandemic as I watched him sanitize the truck cab. Overall experience with the truck and equipment was also fantastic my overall experience was a 10/10

Ryley Griffin Ma A. 
Rating:
4.0

Customer did not leave a comment.

Davin R. 
Rating:
5.0

I was recommended U-Haul by a family member and the staff was friendly. The location was very easy to find to. In all I had a no problem find U-Haul at this location.

Isaac W. 
Rating:
5.0

Customer did not leave a comment.

Jemine J. 
Rating:
5.0

The. Customer Service was super, very helpful!!

Andrea A.  |  First Impressions 
Rating:
1.0

Both location pick up and type of vehicle was not what I had booked. I booked a 10' cube van and received a 9' van which meant I needed to make 2 trips! Will be looking for alternative truck rental in the future.

Lorraine D. 
Rating:
3.0

The gas mileage was not properly explained and I signed off on something I did not understand which resulted in me getting charged for gas when the meter did not move. This is because it was indicated that the gas was at a line on the paper that didn't exist on the vehicle.

Erin H. 
Rating:
5.0

Customer did not leave a comment.

MATANABRAHAM Z. 
Rating:
5.0

George was excellent!

Margaret O. 
Rating:
5.0

Registration process struck me as a bit excessive but maybe necessary under today's circumstances.

steve W. 
Rating:
4.0

Melanie and Marjorie were great.

Ketan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
3.0

The wait to get the keys was very long. There was only 1 employee there (10am Saturday morning, a big moving day) and she was on the phone with an irate customer for 20 minutes and couldn't help the growing line of customers that just needed to get their keys.

Jean-Philippe D. 
Rating:
3.0

Staff member was not great. They didn't mention where the dolly was or the return process of the truck for after hours. I only learned about the return process by my friend that told me you have to go on their website and fill out the info when returning the truck. Windshield and gauge cluster was wiped with sanitizer which caused lots of streaks on the windshield. Please use windex.

Taha S. 
Rating:
5.0

Customer service at the location was very good. The only problems I've had have been related to your online booking and confirmation system. Human interactions have been very good. Electronic ones, not so much.

Jonathan M. 
Rating:
4.0

I did not received the receipt by email

Isaac S. 
Rating:
5.0

We were in a bind and they were able to accommodate us in a friendly, courteous and affordable manner

Amanda C. 
Rating:
5.0

It's perfect

Gregory P. 
Rating:
5.0

Everything was very good!!!

Mila F. 
Rating:
4.0

The van was slightly dirty, wind dirt from the construction nearby/417.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Tong C. 
Rating:
1.0

Uhaul committed fake advertising. The rate per km on the website was $0.69 but I was charged $0.89. When I expressed my displeasure and that the website started differently I was told nothing could be done about it. I will never use uhaul again and will tell I know along with social media that uhaul is untrustworthy and should not be used.

Taranjit S. 
Rating:
5.0

The only suggestion I would have is; the lighter was not able to power our cell phone adapter.

Karen I. 
Rating:
5.0

The self-check in system needs significant improvement. Whatever developer you contracted out for that job got paid too much.

Brett F. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Unfortunately the inside of the vehicle was not cleaned very well. The dashboard was covered in dust and the seats had tons of animal hair on them. I had to put down towels on the seats to sit on so that the hair didn't transfer to our cloths. And because if the dust on the dash I wasn't sure if the steering wheel had been sanitized so I made sure to do that myself.

Tammy G. 
Rating:
5.0

Melanie Hache (as well as the other employees I dealt with) was fabulous the entire year my items were at Britannia storage!!! I am extremely pleased with the service she offered me. From the very first day she helped me with the truck rental and then assisted me with finding a suitable storage locker that would hold my belongings. A month later when I need another unit, she was there to help again! Finally, over the course of the year she was accommodating and friendly in-person, over the phone as well as via email. We moved out of storage over the long-weekend in April and were please with the convenient hours and access into our units. I absolutely recommend this location for a great experience and service.

Cherokee W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Asad A. 
Rating:
3.0

The van smelled like somebody transported garbage. I only smelled it after I started filling it up at home.

Robbie K. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Moise W. 
Rating:
3.0

The man working when I came to get my van was short with customers and was wearing his mask below his nose. If you aren't covering your nose and mouth, you may as well not have a mask on.

John B. 
Rating:
5.0

Customer did not leave a comment.

joao P. 
Rating:
5.0

Service was friendly Online check-in was quick and efficient Truck ran great!

Joseph H. 
Rating:
5.0

Service was excellent! We prefer this location as the staff is courteous, professional. My truck was ready to go when I arrived and it took 5 minutes to get my keys. Thank you for making it so easy!

Patricia I. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
4.0

Customer did not leave a comment.

DONALD H H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Noel R. 
Rating:
5.0

Customer did not leave a comment.

lloyd F. 
Rating:
5.0

Thx!

John R. 
Rating:
5.0

Great experience. Very efficient & punctual. Everyone was very professional. I would definitely recommend the service to others.

Marc V. 
Rating:
5.0

Customer did not leave a comment.

Jameel Y. 
Rating:
5.0

The staff were polite, pleasant and helpful.

Christina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

There was damage to the drivers door that sometimes would prevent the door from closing properly, you had to slam it to shut it. Also there was a loud clunk noise from the left front of the truck when the brakes were applied.

Denis C. 
Rating:
5.0

Customer did not leave a comment.

Clark C. 
Rating:
5.0

Marjory was very helpful and understand. She helped us very well both when we got the truck and when we returned it.

Masoud M. 
Rating:
5.0

Customer did not leave a comment.

Leah M. 
Rating:
5.0

A different mileage rate for local vs long distance.

James S. 
Rating:
4.0

Customer did not leave a comment.

Cristine B. 
Rating:
5.0

Customer did not leave a comment.

Eslam E. 
Rating:
5.0

Customer did not leave a comment.

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

IURII G. 
Rating:
5.0

Excellent service, courteous and attentive staff.

Norman P. 
Rating:
5.0

Check the vehicle thoroughly - issue with Passenger Door now closing well. Otherwise, excellent service!

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

jean I. 
Rating:
5.0

A great service overall

G. David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARPREET S. 
Rating:
4.0

The only thing is when I purchased the lock, I wish they [ staff ] told me about the word lock instead of the key lock.

Jocelyne A.  |  Overall Experience 
Rating:
5.0

Marjory and Michael were extremely helpful. I was not well organized for selecting the size unit and the pickup truck size and length of truck rental needed. They helped a lot with the choices. Everything was just of perfect size and the move went super smooth. Thanks

annie D.  |  First Impressions 
Rating:
5.0

Staff when I picked up was awesome, polite, clear and patient. Staff when I dropped off was polite, friendly, easy going and honest. A+ experience. Thanks guys

JONATHONANDREW S. 
Rating:
5.0

Customer did not leave a comment.

OLEG K. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Fast and friendly service, equipment was clean and in good condition. My family and I have used this location several times and will continue to do so. A+

Mike V. 
Rating:
1.0

Customer did not leave a comment.

Hitendra S. 
Rating:
5.0

The lady at the front was absolutely delightful. Seriously a gem.

Anona K. 
Rating:
5.0

Staff was very helpful

Aia H.  |  Overall Experience 
Rating:
5.0

When I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.

diane f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvan G.  |  Overall Experience 
Rating:
5.0

I am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be

Mike C.  |  Overall Experience 
Rating:
5.0

You failed to include questions about VALUE. I would not have rated your monthly fees favorably.

diane f.  |  First Impressions 
Rating:
4.0

Not impressed my reservation was given away despite calling the day before to make sure everything was ok

Richard R.  |  Overall Experience 
Rating:
5.0

Great

OTTAWA P.  |  Overall Experience 
Rating:
5.0

Very efficient and helpful staff, thank you!

Lorraine R.  |  Overall Experience 
Rating:
5.0

Thank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus

JULIE M.  |  Overall Experience 
Rating:
5.0

Melanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.

Richard B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed L.  |  First Impressions 
Rating:
1.0

The staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.

Meaghan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darcy R.  |  Overall Experience 
Rating:
5.0

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

sharon r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW P.  |  Overall Experience 
Rating:
5.0

Especially appreciate the friendly and helpful staff. Thank you!

deirdre b.  |  Overall Experience 
Rating:
5.0

The staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!

Sangba L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANN JANE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew T.  |  Overall Experience 
Rating:
5.0

The whole Team Around Melanie, literally every single person I met there was excellent to work with. Thank you.

Hischam Jakob B.  |  Overall Experience 
Rating:
3.0

Not convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.

Lorraine R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARION T.  |  Overall Experience 
Rating:
4.0

There was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good

Sue C.  |  Overall Experience 
Rating:
5.0

The experience of renting a 5 x 5 x 8‘ space to store the leftovers from my senior mother’s house was pretty much flawless. I’m hard-pressed to think of one thing that didn’t go well or as expected.

wayne m.  |  Overall Experience 
Rating:
5.0

excellent service by Melanie's team.

AMRIT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BARKING M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph J K.  |  Overall Experience 
Rating:
5.0

Really like this location. Friendly staff, and customers seem to be more professional.

Noor N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
4.0

Staff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..

John T.  |  Overall Experience 
Rating:
5.0

Keep it up. Thankyou.

abdool c.  |  Overall Experience 
Rating:
5.0

Great facility, wonderful staff

Huston E.  |  Overall Experience 
Rating:
1.0

Too many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.

paul d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
5.0

Mélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.

Habone A.  |  Overall Experience 
Rating:
5.0

Highly recommend. Easy to set up and move in.

tania s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan F.  |  Overall Experience 
Rating:
5.0

The manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.

Danny H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan F.  |  First Impressions 
Rating:
4.0

Think of some discount for seniors please Thank you

abdool c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan W.  |  Overall Experience 
Rating:
5.0

Melanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!

Rod B.  |  First Impressions 
Rating:
4.0

Our experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.

andrew s.  |  Overall Experience 
Rating:
5.0

No issues, great service. Would definitely recommend to anyone.

MELANIE E.  |  Overall Experience 
Rating:
5.0

I needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.

Michael M.  |  First Impressions 
Rating:
5.0

Never disappointed with every visit.

Glenn l.  |  Overall Experience 
Rating:
5.0

The customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!

DEBORAH M.  |  Overall Experience 
Rating:
5.0

way better than dymon and all the others! had my storage there for 1.5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora

trevor a.  |  Overall Experience 
Rating:
4.0

Thank you for being open on New Years Day.

Bryan N.  |  Overall Experience 
Rating:
4.0

Great, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.

Christine Mbaye M.  |  Overall Experience 
Rating:
5.0

i had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s

steven s.  |  Overall Experience 
Rating:
5.0

The lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.

peter w.  |  Overall Experience 
Rating:
5.0

Lovely and great service

gili z.  |  First Impressions 
Rating:
5.0

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

DENISE P.  |  First Impressions 
Rating:
5.0

Melanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..

james a.  |  Overall Experience 
Rating:
5.0

Great experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.

Trevor P.  |  Overall Experience 
Rating:
5.0

Everything was excellent especially the staff.

FAIZA M.  |  Overall Experience 
Rating:
5.0

i have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.

steven s.  |  First Impressions 
Rating:
5.0

I’ve had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)

Hayley B.  |  Overall Experience 
Rating:
5.0

Was a good place to store my items and never had an issue.

James F.  |  Overall Experience 
Rating:
5.0

Really accommodating as well as nice through the process

Chioma E.  |  Overall Experience 
Rating:
5.0

We had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma

brian b.  |  Overall Experience 
Rating:
5.0

0 complaints.

Holly W.  |  Overall Experience 
Rating:
5.0

I had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.

ARINOLA K.  |  First Impressions 
Rating:
5.0

Great space, clean and convenient.

Michael S.  |  Overall Experience 
Rating:
1.0

Number of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .

Trevor P.  |  First Impressions 
Rating:
5.0

We got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much

zaheed q.  |  First Impressions 
Rating:
5.0

Excellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!

Massoud R.  |  Overall Experience 
Rating:
5.0

Perfect service received.

Samir B.  |  First Impressions 
Rating:
5.0

Very efficient and extremely friendly and helpful people are working here!

jonathan K.  |  First Impressions 
Rating:
5.0

The staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.

nancy r.  |  Overall Experience 
Rating:
5.0

This company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the

Massoud R.  |  First Impressions 
Rating:
5.0

This place was amazing.

Johanne B.  |  Overall Experience 
Rating:
4.0

We didn’t frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in

Karen R.  |  Overall Experience 
Rating:
5.0

A huge thank you the Melanie, lending me extra locks, was very thoughtful.

MELANIE C.  |  Overall Experience 
Rating:
4.0

good serivce

james a.  |  First Impressions 
Rating:
5.0

I have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.

Catherine H.  |  Overall Experience 
Rating:
1.0

I was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock

Andrew l.  |  Overall Experience 
Rating:
5.0

Staff here are very friendly and helpful!

Daren K.  |  Overall Experience 
Rating:
5.0

UHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.

Michael B.  |  Overall Experience 
Rating:
3.0

There were about 5 days that we could not access the unit, due to power outages.

john k.  |  Overall Experience 
Rating:
5.0

Melanie is a tremendous asset to your team.

Richard H.  |  Overall Experience 
Rating:
4.0

courteous and efficient staff.

DONALD john Y.  |  First Impressions 
Rating:
5.0

Melanie is very helpful, responsive and professional. I would recxend this place to anyone I know.

emre f.  |  Overall Experience 
Rating:
4.0

Thank you U haul.

HADEL A.  |  Overall Experience 
Rating:
5.0

Great staff. Clean facility.

Cathryn S.  |  Overall Experience 
Rating:
5.0

Very kind and helpful, answered all our questions. Excellent service.

flavia p.  |  First Impressions 
Rating:
5.0

Got exactly the service I expected.

MATT N.  |  Overall Experience 
Rating:
3.0

Too expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.

carmela m.  |  Overall Experience 
Rating:
5.0

No conments

simon s.  |  Overall Experience 
Rating:
1.0

Problematic staff.

debra c.  |  Overall Experience 
Rating:
3.0

When moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.

Kathy B.  |  Overall Experience 
Rating:
5.0

Always had a consistent, pleasant experience with the staff and facility.

Ryan M.  |  Overall Experience 
Rating:
5.0

Very clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.

Laurent S.  |  Overall Experience 
Rating:
3.0

Two matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.

Ryan k.  |  Overall Experience 
Rating:
5.0

Everyon did their best to help me out when I needed it.

Lura W.  |  Overall Experience 
Rating:
5.0

No problems at all.

t.m t.  |  Overall Experience 
Rating:
5.0

Great service and location close to the train.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Your staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.

Sheralee C.  |  Overall Experience 
Rating:
4.0

Good stuff

yousef a.  |  Overall Experience 
Rating:
1.0

Worst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha

colleen b.  |  Reservation 
Rating:
1.0

Unfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.

Jennifer R.  |  Reservation 
Rating:
5.0

Very friendly and helpful.

Christina S.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top