Customer Reviews for U-Haul Moving & Storage of Broadway Plaza

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Broadway Plaza

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Gaurav M. on

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Customer did not leave a comment.

Marielena T. on

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Extremely helpful.

ROBIN T. on

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Your staff is wonderful. Very welcoming, friendly, knowledgeable. The location is very clean from the gates to the bathrooms. Very well ran business. Thank you.

Matthew K. on

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This location was fine. However the spot we were supposed to pickup at, Vins Auto, was terrible. Not only is their location unkempt and made me uncomfortable to leave my vehicle there while using a rental truck... they closed for the day early (???) and didn’t inform us in advance but literally called as we arrived at the location at the time of pickup and then told us to go to another location even further away causing us delays in our moving process which caused issues moving as we only had a certain amount of time to use the loading dock at our building, and cost us more for extra mileage/gas from this rental facility. Not only would i never recommend that location but also found it frustrating that 34 broadway wouldn't offer any sort of discount for the inconvenience and extra driving incurred. They did let me use an extra furniture dolly which was a positive, but seriously, end the relationship with Vins Auto. Place is shady and is causing negative uhaul experiences.

Adriano G. on

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The lady that I spoke with was very friendly and polite. Thank you so much

Ilyas K. on

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Nothing

David H. on

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Everything was great, truck was up front and ready to go.

Joshua S. on

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My favorite Uhaul place, end up going there to rent a trailer a lot now, since its so easy.

Khalid M. on

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??

wilma P. on

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William P. on

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Nothing

Sal C. on

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Friendly, helpful, professional quick staff...Made my truck rental so easy.....I was in and out quickly with a nice brand new truck...Thanks for all your help!!!

Melissa T. on

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Bonnie, the manager is an amazing employee! she is extremely knowledgeable and truly engaged with her customers. I would totally book a uhaul truck with this location again!

paulo V. on

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Keep the same

Shirleyann J. on

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We had to wait in line for almost an hour because computers were slow. But Bonnie was great!

Xusheng L. on

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Robert P. on

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Marcio A. on

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I have nothing to complain about, the service was very good and the attendants very friendly.

dan L. on

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Stephan O. on

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Service was prompt, courteous and professional. The Malden team consulted me at every corner of service with expertise. Having seen the same faces over this short encounter provided a sense of familiarity and made the visit more pleasant. Thanks Bonnie and Denise. Stephan Orival

Manuel Q. on

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I got a receipt after I rent the truck for one day which was ninety something but my acct was being charged 144 something

Margaret F. on

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woile C. on

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Anna Y. on

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Ronald C. on

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Gideon C. on

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Alexandre A. on

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Wellington O. on

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You guys are doing a great job! I appreciate, Thank you, Wellington

Christopher C. on

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Gerald, Brittany, Denise and Bonnie made my truck rental seamless, quick and easy..Thanks for all your help !!!!!

Madelyn F. on

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Easy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.

Charles S. on

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Mark C. on

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Cleverson O. on

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David F. on

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Nice! Kept me going all week with a high quality trailer .. no complaints about this place ...would definitely recommend this place for any reason

rabah a. on

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Great service

monica s. on

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The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.

Jami F. on

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yes the staff was Friendly

BEN O. on

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I would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful

MARCOS B. on

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Great place, it is super clean!

vincent D. on

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The team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.

elias r. on

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The ladies were so nice with me and answered all the questions I had.

VINCENT P. on

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Great facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.

nick c. on

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Facility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.

Fiona P. on

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Both Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and property

Paul R. on

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Great facility management was very great and helpful

raymond l. on

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I am safisfied and recommend U HAUL to my friends.

Mike C. on

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Nice facility, great staff.

ELIZABETH A. on

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My experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.

Dunia V. on

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The process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.

Linda H. on

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Staff made everything smooth sailing

GERALDO C. on

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I”m very happy for alll staff