Customer Reviews for U-Haul Moving & Storage of Broadway Plaza

1512 reviews

34 Broadway   Malden, MA 02148
(Rt 99 Broadway Plaza to the left of Game Stop and CW Price)

(781) 322-6900

Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(781) 322-6900

34 Broadway
Malden, MA 02148
(Rt 99 Broadway Plaza to the left of Game Stop and CW Price)

Services at this Location:

Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SEANNA M. 
Rating:
5.0

everything was fine

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

JEANCARNE P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
2.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Bonnie and staff were great. Personable and professional. Would highly recommend.

Vince R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIRO A. 
Rating:
5.0

Customer did not leave a comment.

ALESSANDRO D. 
Rating:
5.0

No complaints everything went smoothly and the staff was very helpful I give it a 5 ⭐️

MARIELYS A. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
5.0

Customer did not leave a comment.

ARCIDES C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

The two people who helped me were so kind and helpful. I don't remember their names but it was a woman and she was training someone. They were both wonderful!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO R. 
Rating:
5.0

Absolutely nothing the Manager Bonnie was excellent

ERIC R. 
Rating:
5.0

Staff was super friendly and helpful! I forgot the names of the people who helped me but they were awesome! They helped me feel comfortable and safe loading and using the towing trailer.

Mark L. 
Rating:
3.0

The return process after hours was poor and the site did not work.

CHIDAMBARAM R. 
Rating:
4.0

Customer did not leave a comment.

FELIPE B. 
Rating:
5.0

Nothing at all keep up the good work

DAVID B. 
Rating:
5.0

Wè great keep up.

AMILIEN A. 
Rating:
5.0

Customer did not leave a comment.

MARCOS C. 
Rating:
5.0

Wow what service!

DAVID F. 
Rating:
5.0

lower the price for small storage, 84. is high. I had to take it, but had to charge it. other than that, top notch service at Malden, Ma store. your employee who helped us went above and beyond, with patience to answer all my questions, even if I repeated them, and I did. thanks, we will always be back!

MARILYN M. 
Rating:
4.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

Nice! Got me going ...best around

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

PRENEL P. 
Rating:
5.0

Great location, very helpful and friendly people.

Jennifer M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Great experience...Exceptionally clean store and truck..covid protocols very safe...Lexi, Bonnie and Willy helped me rent truck, buy supplies and return truck quickly and professionally... Thanks for all your help...It's obvious that customer service is paramount at this location

Sal C. 
Rating:
5.0

Clean, well-stocked location. Kenny and Isaac helped expedite my rental and return quickly and easily. Very professional and accommodating. It's very apparent that this location is well managed. Highly recommend...Thx for all your help

SALVATORE C. 
Rating:
5.0

Bonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.

Vince R.  |  First Impressions 
Rating:
4.0

Full tank of gas

Jason G. 
Rating:
5.0

Keep the amazing service for us!!!

FABRICIO D. 
Rating:
5.0

Keep taking care of your customers, thank you

FABRICIO D. 
Rating:
1.0

same as the first comment

Anthony P. 
Rating:
5.0

I live this u haul..betsy the manager and the crew are all amazing and very friendly

Kirill L. 
Rating:
5.0

The service was great

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Derek O. 
Rating:
5.0

Amazing staff I booked for 11:30 PM which I do you know I did I was supposed to book it for 11:30 AM but one of the staff help me and was able to accommodate my mistake and gave me a truck thank you to all of you the help.

GABRIEL A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
5.0

Great experience...Kenny and Willy were quick in expediting my truck rental...Truck was spotless...Office was superclean and well stocked..Bonnie helped with my last minute reservation..Great location...!!!!!!

Sal C. 
Rating:
5.0

No improvements needed

ROCCO C. 
Rating:
5.0

No problem

DAVID E. 
Rating:
4.0

I haven't had any issue with the service. Customer Service Agent was very helpful.

CAROLYN T. 
Rating:
5.0

Excellent, friendly staff

LUIS T. 
Rating:
5.0

Great management

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Bonnie was great, she helped us during a long trip and other location freight elevator was not working after we unloaded a 1/3 of our trailer. it was exhausting. Bonnie and her staff were so welcoming and accommodating. Would recommend and use them again if I need too. Thank you

Vince R. 
Rating:
5.0

Customer did not leave a comment.

darlyne n.  |  Overall Experience 
Rating:
5.0

Great experience...Bonnie helped expedite my truck pickup quickly and helped me pick out supplies for my move. The store and facility is exceptionally clean and well stocked. Kenny was instrumental in accommodating my truck return in a timely, professional manner. This location is well managed and it's nice to see customer service is still alive...Thanks guys..!!!!

Sal C. 
Rating:
5.0

Bonnie is the BEST!

Reinaldo P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESILIA S. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

The ride was a little bumpy, it may be the springs. But other than that it was good.

Gilman B. 
Rating:
5.0

The manager and employees are awesome

Shedson P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

Omar K. 
Rating:
5.0

Very helpful and friendly staff!

Kelly G.  |  First Impressions 
Rating:
3.0

Ensure the windshield wipers work!!

Kelly G. 
Rating:
5.0

Bonnie from Uhaul in Malden on Broadway offered outstanding customer service. She was a pleasure to work with. After a crazy snowstorm, she did everything she could to ensure that I was not inconvenienced. I'll be back and definitely recommend this location.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

DENISE A. 
Rating:
3.0

Check the windshield wipers and fluid more often! Nearly got into an accident because I couldn't see!!

Ashley K. 
Rating:
5.0

I have no complaints in mind. Thank you for your service and maintaining the vehicle clean. I was able to move everything swiftly

ISAAC G. 
Rating:
5.0

I will recommend the manager for a pay raise. She was very professional in her duties.

CLIFFORD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
1.0

I have used uhaul in the past and normally service is great. However this time, my pick up experience was one of the worst customer service experiences. I booked using the app and was happy to see contactless pickup with covid19 concerns. I arrived early went to the place the vehicle was supposed to be waiting. It was not there. I went inside and the key was behind the counter and the vehicle was out back. An employee brought the vehicle to the front and began to clean it. I completed the process on the app and confirmed with the employee who provided the vehicle I was good to go. A mile down the road I am called back to the uhaul as the checkout process was incomplete. I return and the most rude and impatient employee "assists" me with the check out process. During the next 30 minutes as I wait patiently I am told I "did the online checkout wrong" and I am "acting worse than a 2 year old" and that "we aren't just waiting here for you to pickup vehicles" there is additional conflict as the card reader does not work and demanding my card the employee is further enraged as the apple card has no visible numbers. Not wanting to add to the drama, I provided another card (which I had done via the app already) and left as quickly as I was able. 40 minutes after I was supposed to have a vehicle ready for me, I was insulted, yelled at and treated like trash but at least I had a vehicle. I understand people can have a bad day. At my worst day I would never treat a customer, client or anyone like this employee behaved. I am thoroughly disappointed in anyone behaving like this. It isn't everyone at this location, the two other employees who I interacted with were helpful and pleasant during the locating of the vehicle and the return. I hope this issue is resolved.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

VINEETH KUMAR M. 
Rating:
5.0

Customer did not leave a comment.

Itunuoluwa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime B. 
Rating:
5.0

maintain the same level of service, and maybe provide some ropes for customers. also include some tips to help people move.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  First Impressions 
Rating:
5.0

Worked with Denise to open the account and close it, she was friendly and proffesional!

Denise U.  |  Overall Experience 
Rating:
5.0

I couldn't get through on the phone. Wound up almost half an hour on hold w/ the national call center, which did not make me very happy. Wanted to drop off the truck & stuff for a storage bin by 6, got in & unloaded around 4:30, couldn't get clear about the bin until almost 5. Employees were extremely kind & helpful, and stayed late helping us get set up. Better phone service would have helped a lot.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
4.0

Employee ( female) very helpful and knowledgeable. I wish more places had employees like her. Kudos to you for having someone like that!

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

Excellent service and great customer service

LORENA A. 
Rating:
5.0

The help I received was great!

Rick P. 
Rating:
3.0

We ordered a dozen furniture pads to be in the truck when we picked up - they were not there upon pickup unfortunately. Our movers were set to arrive before this uhaul location opened, which meant that we needed to use small towels and our own blankets to cover the furniture so we could avoid damage. Unfortunately, some of our most valued furniture did get damaged in the move, which could have been prevented with appropriate pads. We will address the damage with the movers, but I wish we wouldn't have needed to worry about this in the first place.

Carly N. 
Rating:
5.0

Manager of this place so sweet I love her she is so nice

OSCAR F. 
Rating:
1.0

Rude and cohearaed me into a signing a contract that was false.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

LOTFI T. 
Rating:
1.0

Someone put a restriction on me which came up as if I was a potential terrorist or on a wanted list. I had to call customer care in order to get that off the account for over 2 hours. Then I had ordered extra equipment about 3 items an dolly with 2 furniture rollers. They didn't have anything in stock which cause further daily in my day. The Quincy location should have been better prepared with clean trucks ready to go and all the promised equipment. The Malden location's manager or supervisor should be careful whom they put on a crime list it's embarrassing. The fact I didn't get a reduced rate or some still is killing me.

Jamie M. 
Rating:
3.0

Tried to do self check in but truck was impossible to find. Still had to go inside

Emily G. 
Rating:
2.0

The truck was not clean l had to clean it personally when l pick it up..... there was bottles of waters on the floor that's gross to have trucks like this

JOSE FERNANDO V. 
Rating:
5.0

I think Uhaul need to put some rope. It may help when you move. Overall all good.

SujanS S. 
Rating:
5.0

Friendly staff. Clean location and vehicles. easy after hours return.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

JORGE J. 
Rating:
5.0

Great customer service

Larry C. 
Rating:
5.0

Thank you guys. Nice people

OSCAR F. 
Rating:
4.0

I suppose to get a refund on my credit card, I drove a less mileage and I returned the equipment half hour to 45 minutes before the returning time.

IBILOYE O. 
Rating:
5.0

Not much

Richard P. 
Rating:
5.0

Customer did not leave a comment.

kilic B. 
Rating:
2.0

The system was down and took 30-45 min for me to check out. Was given the wrong equipment which caused us to hand carry all my furniture. Between given the wrong equipment and the delay. I was unable to finish my move that day due to being late to my load in time at my building.

Jason S. 
Rating:
5.0

store assistants were very helpful, friendly and clear with their instructions.

Elizabeth F. 
Rating:
4.0

Customer did not leave a comment.

JOHN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
1.0

I am amazing, upset. Iam brazilian and I speak regular english, but is very good when has a brazilian friend to assist us. 10.05, a Brazilian was in attendance at Uhall Everett-MA, me and my friend, speak in portuguese, I think this girl is brazilian or spanish. She all the time, speak in english, that is ok, but, if she speak in portuguese, it would be much easier and more profitable for us. She asked how many miles I will do, I said 20 0r 25 miles. She did a stimated $ 69,15, but she but she didn't say she would be on hold, I didn't have this money in my account, I went to the nearest Eastern Bank and put more money. when we came back, she gave me the total amount of $ 86.17, so she said she would pay the difference, she said no, she would have to pay $ 86.17, and the amount of $ 69.15, in 2 or 3 days she would to my account and that I could pay the final amount in cash. My friend lent me $ 100 to finish the debt. You offer a van for $ 19.99, but you, forced me to have $ 155.32 there, I couldn't keep that amount in a holding company. I already rented it at U-Haul and it wasn't like that, they took my driver's license and the card number and hit the delivery of the van. Only at the end did she speak in Portuguese, I asked her why she didn't warn me. The supervisor who was there, told me when she called me that I would pay the difference, but the girl said she had put it on hold. They say that the worst enemy of the Brazilian and another Brazilian, the bad will of this girl, the lack of communication, made me very angry, next time, I look for another rental company that is not Everett. Thank you

LUCIENE L. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

very dependable

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Jawaine H. 
Rating:
1.0

I delivered the truck the same day at night and the security cameras filmed me so I demand that I return my money now

Lucas S. 
Rating:
5.0

Customer did not leave a comment.

Smith D. 
Rating:
5.0

This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!

Sal C.  |  First Impressions 
Rating:
5.0

I love this place because they give good customer service, I'll recommend malden uhaul to anyone.

Melodie S.  |  First Impressions 
Rating:
5.0

Best run Uhaul location by far...Quick, professional and helpful staff made my truck rental experience stress free...Bonnie and Willy are rockstars...Thanks again

Sal C. 
Rating:
1.0

Customer service The general manager was very disrespectful and told me the reason why I was charging additional days because she lost a sale on the 17-ft box truck I rented other than that she would have compensated me the additional day

Michael H. 
Rating:
5.0

I just want to say how helpful Bonnie was with all the questions I had before I picked up the truck. I spoke with her on the phone to change my time and she was there when I came to pick up the truck. She is very knowledgeable and extremely nice to work with.

Susan P. 
Rating:
1.0

Advertised for $19.95, then charged all other fees, ended up paying almost $90.00 for renting a van for less than 3 hours. Outrages. They charged me $25.00 cleaning fee after I moved couple of clean couches. I was told by Isaac it was dirty/dusty. Not true, and don't know if Uhaul expects customer to wash their vehicles. I didn't move anything dirty. Didn't offer anything other than: “I cleaned the van and those are the prices”. How do you end up from $19.95 to $90.00??? I did buy insurance, but come on...Completely Dissatisfied and will not be renting from Uhaul again for sure..You got me this time, ok have at it, but never again.

Amir S. 
Rating:
5.0

Both employees at pickup were pleasant and efficient. No issues, Very simple and quick. I needed to change my drop location ( due to my error) And called the store right at closing time, Brittany answered and quickly assisted me with with no issues! Thank you very much! Highly recommend this location!

FALYN C. 
Rating:
5.0

I was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.

VICKI M.  |  Overall Experience 
Rating:
4.0

Some kind of light in the storage room would help a lot.

Marinos V.  |  Overall Experience 
Rating:
5.0

All the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!

Pedro P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  Overall Experience 
Rating:
5.0

This storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.

Lori G.  |  Overall Experience 
Rating:
5.0

Excellent customer service—making a stressful move that much less stressful with their help and grace!

Carolyn G.  |  First Impressions 
Rating:
4.0

Thanks for staying open late on Sunday to help me.

paul s.  |  First Impressions 
Rating:
5.0

This was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can’t praise them enough there. Awesome facility!

Marc S.  |  Overall Experience 
Rating:
5.0

The staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarco

Roberta D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan g.  |  Overall Experience 
Rating:
5.0

staff was great Bonnie is awesome

David K.  |  Overall Experience 
Rating:
5.0

You guys have amazing staff members i don’t quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !

JOSE D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CAROLINA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  First Impressions 
Rating:
5.0

I would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who’s been a long time associate there was one of the nicest people I’ve ever met. I will always do business there

CRAIG W.  |  Overall Experience 
Rating:
5.0

The staff are the example of what we need in our service industry . They are so exceptional 😍 i can't have a word to use describe their excellent service. God bless 🙏 them

Darius N.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.

JONATHON S.  |  Online Move In 
Rating:
5.0

This is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.

Paul G.  |  Overall Experience 
Rating:
5.0

Bonnie was just absolutely amazing so kind and helpful through a very stressful time

Nicole M.  |  Overall Experience 
Rating:
5.0

The website needs to update its hours. Nobody picks up the phone.

kavita s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy B.  |  Overall Experience 
Rating:
5.0

Willie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.

Paul G.  |  First Impressions 
Rating:
5.0

The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.

Bette G.  |  First Impressions 
Rating:
5.0

We thank you for keeping our home items safe while we were storing.

Florette A.  |  Overall Experience 
Rating:
5.0

It was wonderful be your customer. I recommend for everyone.

Edmilson G.  |  Overall Experience 
Rating:
5.0

Denise Was a great help

Adrienne N.  |  First Impressions 
Rating:
5.0

Some of the nicest people I’ve dealt with in along time. Very refreshing!

Sherry L.  |  First Impressions 
Rating:
5.0

Easy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.

Madelyn F.  |  Overall Experience 
Rating:
5.0

Great service

rabah a.  |  Overall Experience 
Rating:
5.0

The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.

monica s.  |  First Impressions 
Rating:
5.0

yes the staff was Friendly

Jami F.  |  Overall Experience 
Rating:
5.0

I would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful

BEN O.  |  Overall Experience 
Rating:
5.0

Great place, it is super clean!

MARCOS B.  |  Overall Experience 
Rating:
5.0

The team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.

vincent D.  |  Overall Experience 
Rating:
5.0

The ladies were so nice with me and answered all the questions I had.

elias r.  |  First Impressions 
Rating:
5.0

Great facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.

VINCENT P.  |  Overall Experience 
Rating:
5.0

Facility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.

nick c.  |  Overall Experience 
Rating:
5.0

Both Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and property

Fiona P.  |  Overall Experience 
Rating:
5.0

Great facility management was very great and helpful

Paul R.  |  Overall Experience 
Rating:
5.0

I am safisfied and recommend U HAUL to my friends.

raymond l.  |  Overall Experience 
Rating:
5.0

Nice facility, great staff.

Mike C.  |  Overall Experience 
Rating:
5.0

My experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.

ELIZABETH A.  |  Reservation 
Rating:
5.0

The process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.

Dunia V.  |  Overall Experience 
Rating:
4.0

Staff made everything smooth sailing

Linda H.  |  Overall Experience 
Rating:
5.0

I”m very happy for alll staff

GERALDO C.  |  Overall Experience 
No reviews have been submitted for this location.

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