Customer Reviews for U-Haul Moving & Storage of Brooksville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Brooksville

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John B. on

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Best rental price in town when I needed to rent an appliance dolly. Easy phone call with Patti reserved the dolly for the next morning. Once I arrived Patti was professional and courteous, and I was soon on my way to move some appliances... Oh, yay! LOL

Rise B. on

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It only took 3 times going to a UHaul pick up store to get the truck we rented. Rented at Linden Dr in Spring Hill and had a reservation. They didn’t have one for us. Sent to one on 50 The one on Linden was suppose to put in computer but he gave us a phone number to call while we were on the way. We got to place #2 and was told they only had 3 trucks that were for round trip. We wanted one way. Sent off to # 3 UHaul place. There we had a very helpful woman named Brittney that had a truck for us and had us out and on our way in no time. Finally! Furniture in our beach place. ??Yea!

Lorne M. on

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Russ P. on

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The location was great. I probably passed 4 locations that were closer that did not have a 4 x 7 utility trailer ??

mary M. on

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Brittany más ver helpful. Awesome customer SERVICE

Lori A. on

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We returned our rental on Sat. and there was only 1 person working. They were quite busy and everyone had to wait while she checked in our rental and other persons were inquiring about storage and another return was right after. Maybe staffing should be added for these busy times. Even though your employee was busy, she was very polite and remained calm. Kudos to her!

Clayton G. on

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Friendly staff

Thomas B. on

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Both of the staff that I encountered today were very professional and went above and beyond for exceptional customer service. The truck was clean and ran very smoothly. The only thing that was a little discouraging and I guess I should’ve done better homework is the fact that a King size mattress will not stand up in the 10’ truck so I essentially wasted a lot of space and it was a very costly move for 2 sets of king bedding. Now I know for the next time.

marc B. on

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Limarie F. on

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Charles C. on

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Michael M. on

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Brittany was awesome... Was pleasant and helpful even while hooking up trailer in the rain! She deserves recognition for that.

Calogero B. on

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They need to know what they rent. Truck did not fit trailer and that costed me money in fuel to NC and back. No charge on uhaul. Thank you, but they said it would fit . Two foot to short. Now have sent my friends to go and get it with another trailer not from uhaul and out 550.00. Thank you

Kris N. on

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Staff is always pleasant, friendly, & helpful.

Cheri G. on

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The wonderful woman who was there when I picked up the trailer was very professional. She was helpful and it was just so nice to deal with someone who loved her job.

allena W. on

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There was food, dog hair and ashes in the truck but there was only one rep there and we needed to get on the road. Once we got to the location to turn in the truck they tried to charge me an additional $25 cleaning fee. I told them that I would clean it myself even though it was like that at pickup. They said that they were going to charge the SC U-Haul instead for the cleaning. I didn't understand why since I cleaned it myself.

David P. on

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Kelly B. on

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Debbie P. on

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Estevam T. on

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We are repeat customers, always tremendously satisfied by the service we receive here. Will continue to use them in our future needs.

Brad and Cindy K. on

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very helpful and friendly. we needed a bigger unit than reserved and they were very accommodating. made our tough moving experience a little bit better.

Bradford K. on

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very good facility to deal with. friendly people.

brad K. on

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very good facility to deal with. friendly people.

Bradford K. on

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Andrew G. on

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Both team members I dealt with were very personable and courteous

james C. on

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Patricia was great advocate for U Haul...She was genuinely concerned about her products and offered us a great deal on the equipment..Her skill sets and expertise was unmatched..Surely I will use her store in the future.

Chad N. on

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Dianne S. on

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The girl working there was very nice and helped me to check in my equipment. highly recommend

Linda R. on

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Matt J. on

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Staff at this location is excellent

tonya F. on

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My rental was okay but now I'm receiving text messages from U-haul with a contract number that belongs to someone else. U-haul attached my phone number to another contract and I called in to report it and was told there was nothing that they could do. I called back and another representative told me that she spoke to a manager and that it was removed. I'm really not sure if anything has been done but it does not make me feel good about using their services in the future. They seen very unconcerned about my personal information being attached to an account that wasn't mine. If I was you, I would rethink using this service.It's unprofessional and extremely frustrating to have this happen. It truly leaves a sour taste in my mouth and speaks volumes about the way U-haul doesn't seem to care about my personal information. Their attitude lacks something to be desired. I would think long and hard about using U-haul if I was you. I will no longer use their services. This have been a totally turn off for me as a customer,

Mary S. on

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Nice storage clean and everyone that worked there was polite and very friendly and helpful.

ASHLEY B. on

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The manager was very friendly and professional. The equipment was very well maintained. I would definitely recommend this place to people. Thanks.

Francis and Karen H. on

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Very positive experience, our first time using Uhaul.

Ann H. on

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Thank you, Patti!!!!

Gary H. on

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Reps were always super friendly and helpful. None of our items were ruined and no pests were located in any of our things, I might have seen one spider. I would definitely recommend.

Gary H. on

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NICKE G. on

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The manager on site was very personable and always helpful. She is a definite asset to U-Haul. - Nicke

Susan W. on

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Cleanest storage my friends have ever seen!! I would totally recommend it.

Jim N. on

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Patty was a great help and very knowledgeable.

TINE G. on

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Patty is wonderful to work with and always there to assist you in any questions.

Mike L. on

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very nice and helpful manager!!!!!

Charles B. on

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Everything was great

Mirza B. on

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I left because I no longer have the RV That place and my spot was excellent Many thanks 🙏🏼

Joseph D. on

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I was treated very well.and everything was explained to me.and she did it very fast.i am looking for a great experience with uhaul.thank you.

raymond s. on

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Will use again if needed.

Mark B. on

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Great

Steven S. on

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Patty is a great asset to your company.Great job!!!!!!

JANICE H. on

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I rented my storage unit 4.5 years and from start to finish found consistently that Patty runs a tight ship professionally: the facility is always clean, smells good, and there is a welcoming feeling.

Donald D. on

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nice personal staff as well

Marla M. on

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Super clean. Good location. Good prices. Patricia is so nice and helpful! She made a difficult day very pleasant. Would highly recommend.

Joshua N. on

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Very professional. They made my time with them worth it.

Ray M. on

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Very nice people,

Keith S. on

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Nice facility, friendly and helpful employee's!!!

Robert T. on

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I would recommend this place to everyone.

suzanne e. on

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Patty works hard to make this facility run smoothly!

patrica m. on

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Very pleasant experiance.

EDWIN B. on

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I have used this u haul for almost 5 years excellent service always helpful Patty the property managers is great I would recommend this facility to anyone I have used others this one is the best

RICH F. on

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Patty is a great person and manager.

Wayne and Regina M. on

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lady there had a great personality is willing to help you in any way she possibly could I will do business with you again at any time

Jeffrey V. on

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Affordable prices! Highly recommend

Leonides A. on

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The office staff always have notes that there out and when you needed sometimes they were were not there

JOSEPH D. on

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I will definately work with them again if I need extra storage again. Very well run facility.

bruce m. on

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nothing to say

Gabriel and Johanny O. on

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Jim R. on

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Nice facility and personnel, we would use it again.

Andrea W. on

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I wish they had longer hours.

Tracy O. on

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Awesome

Ernest L. on

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Very friendly, answered every question that I had.

Kim and Joe D. on

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Patricia is a total professional and always provided excellent service ! Very accommodating, and I would highly recommend this storage facility. Thank you to Patti !!! :) :) :)

DONALD R. on

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*****

Maria B. on

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I recommend this company 100% I’m very happy with the price and customer experience

Charles M. on

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No Comments

Luis & Linda C. on

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Helpful and friendly staff. Well taken care facilities. Would like to rent storage for our 34 ' motorhome as soon as they will have space available.

Dana and Bill D. on

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Only issue was moving out. The 24 hr access would have helped. The AM hours were not early enough, especially on Sunday.

Gary or Cynthia M. on

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unit to small

VICTOR D. on

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The

Jim H. on

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The management was so helpful to me. Thanj you

SUSAN M. on

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Karen was helpful and is professional in everything she does.

David B. on

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Thank you for your services!

pam z. on

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Patty Paradees was an experienced and knowledgeable professional, as well as friendly charming and a pleasure to communicate with and work out the things that may need attention,Everyone there was f

joseph m. on

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For 80%of the time we rented at this facility the back gate was missing. The 1st do to the hurricane and not sure on the 2nd. they told they were waiting for the check to come in the mail.

Eric M. on

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Patty and her staff run a friendly and knowledgeable storage and Uhaul facility, I was only with them a short time but used their services several times and they always always greeted me with a smile.