Took 3 trips to a separate site to get an available unit And then was charged an additional $20 for the rental on an unit that was available after the first two we tried weren’t an option ( 1st one was occupied , 2nd one door broken would not open ) Otherwise the unit is clean and easily accessibleJennifer K. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Burlington
U-Haul Truck Share 24/7© Location
Burlington, ON L7M1A8
(& Walkers Ln)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.WAYNEB D. | First Impressions
Customer did not leave a comment.Robert P. | Overall Experience
I would prefer a graduated rating scale rather than YES or NO. I initially rented a smaller unit online, but when I arrived at the facility a unit of that size was not available. I was given a larger unit for the same price for the first month and told that I would be phoned prior to the second month's billing and given a smaller unit. The phone call never happened, and it was only after I called that a smaller unit was provided. I had to go to significant inconvenience, time and effort to move my things from one storage unit to the other. Having a larger unit was of no benefit to me as I did not have enough things to fill it. Knowing that I was only going to need the unit for 3-4 months, I should have been left with the larger unit at the same price. Staff were friendly but the rating is not a graduated scale.John S. | Overall Experience
1. I was unaware that the location was unstaffed. When I had a problem with the on-line pick up process, there was no one to help! 2. I completed the on-line pick up process, but sytem did NOT send the lock box code to get the key! 3. I waited and waited for code, and then called "the location" (which actually just re-directed me to the call centre in Arizona, and put me on a long hold) 4. I WAS INCREDIBLY FORTUNATE that a UHaul employee showed up and was able to complete the pickup process for me. Even she couldn't get a lockbox code from the system! *the ONLY reason that the employee showed up was that she lived upstairs above the office, and just happened to return home while I was there. If she had not come home, I would have been unable to pick up the van.Michael N.
On Monday, August 30th, we moved my things out of UHaul storage and emptied the unit. We would like a pro-rated refund: we pre-paid for the month of September 2021, but moved out in August 2021. Although I’ve emailed the GM of this location, I’ve not received any response. Sincerely, Elizabeth Nobleelizabeth n. | Overall Experience
Customer did not leave a comment.ELIZABETH M. | First Impressions
rode staffAbdulwahab A. | First Impressions
We had booked a unit, went in the evening with a truck load of furniture after moving all day and the unit was locked and taken by someone else. Not a good ending to a long day.Simon M. | Overall Experience
Customer did not leave a comment.Shawn S. | First Impressions
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.Leslie B. | Overall Experience
My only comment is there were often people hanging around the storage units just appearing to almost be living there out in the lane waysCRAIGW M. | Overall Experience
Customer did not leave a comment.judy (Todd and Sue ann) POA l. | Overall Experience
The self-service option took too long to approve, and return the trucks. The phone number to call wasn't responsive, and we had to wait much longer than I'd otherwise have, to get the truck. The process of returning was also cumbersome, with lots of pictures, etc... most of this would otherwise be done by an agent when I return.Jerin P.
Excellent support from the staff!KANDARP J. | First Impressions
The only comment I have to make is that when I booked everything at the beginning of July, the young girl managed to screwed up everything. So 22 days before the move, everything had to be re-done. - truck was booked for 10 days, not 1 day (so I was informed that there was NO TRUCK for me on the Friday) - she was to book a storage space, told me there was, gave me a confirmation # which did not exist, luckily I was able to book another spot The day of the pick up it went extremely smooth.Robert P. | First Impressions
It was ok...Sean O.
Clean units and easy access.david m. | Overall Experience
Customer did not leave a comment.susan r. | Overall Experience
The whole team was great, it was a wonderful experience from beginning to end!Spencer R. | Overall Experience
The renter's with tons of outside lockers have stuff everywhere in Lakeway and beyond. Maintenance of site is poorEmma M. | Overall Experience
If you are going to use me as unpaid vehicle booking staff, at least drop the rental cost. It infuriates me that I ended up doing the work of someone who should have a paid job booking this vehicle. Nice move, saving whomever owns your company millions. Rant over. Nice truck. If you rent from here, be prepared to do a lot of pictures and typing........while some poor schmuck is sitting at home unemployed and eating government cheese.Brian L.
I am very happyMarika d. | First Impressions
Staff are amazing! Very friendly and helpful with information not communicated by email.SUSANANNE L. | Online Move In
Customer did not leave a comment.Natasha H. | Overall Experience
Staff didn’t bother calling us to let us know that they couldn’t get the other persons lock off the unit. We packed a truck, got a babysitter, and drove 30 mins. After waiting 45 mins at the store and basically being told sorry nothing we can do, they attempted to cut it off. We couldn’t wait any longer so they said to come back tomorrow. We agreed reluctantly but had no choice as all uhaul were now closed. They called us back and said the persons items were still in the uhaul. We then ended up having to pay 60-70$ more for another unit even further away. It is so simple to just call someone and let them know not to come, luckily we aren’t moving for another day but if we had to be out that day it could’ve been a lot worse.Karlee K. | First Impressions
It would be best to leave the vehicle with more than a quarter tank of gas in it as it makes it hard to gauge how much to put in compared to how much will be used! Otherwise the experience was great!Suzanne M.
Awesome service!Spencer R. | First Impressions
There are a lot of garbage/someone else's belongings left next to the storage entry (building E). It looks as if it was left there quite some time ago and the area between the storage buildings is not properly cleaned/maintained.Alexey F. | First Impressions
Was looking to book a van at 9 p.m. for a last minute on-line furniture purchase. This location was fully automated and no humans helped during the slightly long and complicated pick up. PRICING was misleading though. The 19.99 advertised priced turned into a $80 for 2 hour rental!Ajay K.
The seat cushion is smelly, urine smell.Erh Chang S.
Unit was perfect!! Managers in the new facility and the Manager of the Old Facility were absolutely amazing: Friendly, helpful, respectful, and very professional! Really lovely ladies! They truly know how to display “Amazing Customer Relations” These two Managers are “Keepers”!JEAN L. | Overall Experience
Customer did not leave a comment.Jacques V. | Overall Experience
Mobile checkout was slow, the key code given did not work on box. Do they actually try the code when they set it? Had to defer my moving overnight until store opened at 7am to get them to unlock the box for the keys. Defeats the mobile go anytime feature.DAN O.
We had an easy time moving into our unit. The unit was clean and no issues with using the access code to get in.Rob L. | First Impressions
Very helpful woman checked me in when I couldn't check in through the website. Had all my permissions open and followed instructions exactly but couldn't check in online. Had the same issue on return, it took me almost an hour to get the app to read my location so I could log the vehicle return, by that time I had already put the keys in the drop box so couldn't send in the mileage/ fuel pic, and the app wouldn't let me attach the pic I had taken before locking up the vehicle. Had to take other requested interior pics through the windowsShalyn W.
Customer did not leave a comment.doug m. | First Impressions
The storage locker was not completely cleaned out there were cardboard boxes and Realestate signs still in the unit. Should have been cleaned before renting. Other than that all good.JIM N. | First Impressions
We went to the location to pick up the truck and were given the key code to get the van key from the lock box. The code did not work. We called the service number on the website and waited over 10 minutes on hold before a real person came to the phone. They gave us 6 other possible codes to use...none worked. They then said they would transfer our call to the location that could help. The transfer was to the general line! Another 8 minutes on hold and another operator got on the line...same transfer problem back to the general WAIT FOREVER FOR SOMEONE TO PICKUP service. I gave up on the phone service after the third attempt. I then drove to a nearby location and got a very overworked and super polite employee, Kate, to leave her desk and drive to the first location to get us a key and a vehicle. To fix the problem have a dedicated phone link from the pick-up locations to a nearby person. OR just give out the proper lock box codes and test them before each pick up.David B.
A couple flaws with pickup process: 1. Phone calls to my contacts failed to connect. (And anyway, phone calls to my contacts while I am waiting to grab the vehicle and go? Really?) 2. Mechanical tumblers broken on combination lockbox holding my key to my rental. Yikes! Now what? After numerous calls, finally reached a human at the hub location, who promptly came over 10 minutes later to retrieve the key, and who informed me that, "yeah", they were having trouble with the lockbox. Good grief! So, the process is good but needs improvement.Peter S.
Customer did not leave a comment.Alex K. | Overall Experience
Ensure code of lock box is correct. No proper parking for personal car.Andrew L.
The process was a bit tedious, but not too bad, I was just very disappointed when I saw that there was only 1/8th of a tank of gas.Louise R.
The mobile application was a little difficult to use because I did not have location services correctly. Perhaps some additional help would be useful. Once I got past that all was fine.Ray B.
Customer did not leave a comment.Darren M. | Overall Experience
Customer did not leave a comment.Ayad K. | Overall Experience
Staff was amazing as always , highly recommended this location for all your storage and truck rental needs!John I. | First Impressions
Customer did not leave a comment.PAULINE B. | Overall Experience
The lady I dealt with at the counter had great customer service. After that I went to the storage unit and was greatly disappointed. The unit was filthy and there was a dead mouse that must have been there for a long time as it was stiff as a board and since I had to move all my furniture in the next day I had little choice but to keep the unit. Uhaul should inspect the unit after someone leaves and if it is filthy they should clean it or charge the client for the cleaning fee. Thanks, SeanSean G. | First Impressions
Hello I was very disappointed that it took 12 separate attempts to get a contract of my locker for my employer. You would think this would be something very simple to do as you deal with contracts everyday. I had to call back repeatedly since the contract information was incorrect, missing names, phones numbers. spelling mistakes, etc. I was also disappointed that there was no direct email address or cell number to talk with the manager. I always had to talk with someone different which complicated matters. As well, it has been a year and I am still waiting for the electric remote to access the gate. Also, there needs to be a better job when shoveling in front of the doors and there is not always a cart available in my locker complex. Thank youTAKEDA C. | Overall Experience
Customer did not leave a comment.Ahmed F. | Overall Experience
Found the monthly fee high.John E. | Overall Experience
Customer did not leave a comment.mark j. | First Impressions
Amazing staff, I highly recommend this storage. Very clean!Shamfa S. | Overall Experience
Customer did not leave a comment.John P.
Customer did not leave a comment.Raquel A. | First Impressions
Customer did not leave a comment.Jennifer H. | Overall Experience
The entire experience was pleasant. The van was clean, very well maintained and a pleasure to drive. The online process is very simple to follow. Well done!Susan L.
We made a reservation online over a week ago for a 20' truck and a 8x15x10 storage unit. We are in the process of moving and had to take the remaining items out of house and store them for a couple months. First off, the truck was quite dirty. I wiped off the steering wheel and other touch surfaces and they were disgusting. I would think with the current Pandemic, the truck would be a lot cleaner. We planned to do all the moving and storage in the one day as we just had a full truck load. I filled out all the check in information the day before, but still had to spend 30 minutes re-confirming all the same information while at Uhual after waiting in line since it is busy in the morning. We were then told that there was no storage unit of that size, but that we should go fill the truck and we will sort out the storage unit when we got back. We came back a couple hours later with the truck completely full and we're told that there we no units big enough available at that location or the one down the road. The employee was doing everything she could to find us a solution and even offered us two units. In the end, none of these solutions would work for us. We were in a terrible spot as we had all of our stuff in the truck and it was due back soon. We got back to Uhaul aroud 1:30 and it was due back at 5:00 when it closed, but it was now around 3:00 still without a storage locker. We also had multiple people helping us but had to wait around while this got sorted out. Luckily my brother in law found another storage company around the corner that was able to get us a big enough unit right away even though they were actually closed. We regrettably cancelled our Uhaul storage unit as the reservation was never fulfilled. On top of that we had to buy two locks and insurance for the two units we were supposed to get, but they had issues giving us a refund. All in all, we are very disappointed in this experience and I think Uhaul has a long way to go to get their reservation system working much better and inline with other companies. It left a very bad taste in our mouth as moving is already stressful enough. The staff at the Uhaul location were very accommodating trying everything they could to find a solution, but ultimately the systems used by Uhaul let us all down. I know no one will read this or care, but we will be hard pressed to use or recommend Uhaul in the future. Also, an idea for you would be to recommend a storage locker based on the truck size rented. Example, a full 20' fills a ?x? x? storage lockerStephen C. | Overall Experience
Customer did not leave a comment.David M. | First Impressions
Customer did not leave a comment.Adekunle I. | Overall Experience
Customer did not leave a comment.Edward N. | Overall Experience
Customer did not leave a comment.olivia m. | First Impressions
No clear instruction at a sight. Had to go back and forth to the nearest location for assistance.Jose L.
Friendly staff with clean and secure units.chad n. | Overall Experience
We were very pleased with the response of UHaul in Burlington. Due to provincial border closings we had to alter our departure date 4 times. Always a courteous response with no problem making the changes. Thank youC-Sydney R.
Customer did not leave a comment.CURT G.
Customer did not leave a comment.LOUISE P.
Customer did not leave a comment.Jesse K.
Customer did not leave a comment.Marlene S.
Customer did not leave a comment.Fernando M.
Everything was fantastic! The lady working was very helpful and friendly!Trevor S.
Customer did not leave a comment.Fabrizio M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Shawn M.
Friendly, helpful staffEliot M.
Customer did not leave a comment.kamaldip S.
Good service considering the times we are presently in.Richard B.
friendly people. I recommend that location.constantino U.
Customer did not leave a comment.Nigel P.
Customer did not leave a comment.Ronald F D.
They didn't have a appliance dolly that I reserved online which was extremely crucial.Chad M.
Customer did not leave a comment.Pamela C.
Customer did not leave a comment.Sheri N.
Customer did not leave a comment.yousif H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.John M.
Friendly, informative staff!ken H.
Have the truck available at the location I had to walk to the storage location down the street to get my truckMike J.
Customer did not leave a comment.Kevin P.
The online links made it easier to return the truck without the need for a staff member to be present which meant I could drop off after hours. However, no information about the gate was given so I had to wait for another u haul user to show up in which he then opened the gate for me to park the truck. Overall, good because if I had gone during open hours, staff would have helped me out.Ana M.
Pats on the back all aroundRodney N.
Reserved on-line, retrieve my vehicle on-line,all worked fineMartin B.
Michael at this location was courteous professional and worked quickly through a busy time. I'm impressed and will refer this location to my clients.A S.
Customer did not leave a comment.blair C.
Great customer. The entire process was great from Start to to finish. JoJo and Prim were very helpfulDarcy P.
Customer did not leave a comment.Elizabeth R.
I rented a small trailer - there were no problems! I arrived at 7am for storing opening and staff were already there and ready to go. Friendly service and a good price. Thanks for making it easy.Andrea G.
Card reader should be updated to accept tap. Or even payments over internet. Less touching is possible with small changes.Vlad M.
Clean the truck! Smell of smoke also! Nice And helpful ladies in the OfficeJohn F.
Customer did not leave a comment.Ketankumar P.
Customer did not leave a comment.Basil A.
The employees I interacted with on pickup and drop off (albeit briefly) were friendly.LUKE B.
Customer did not leave a comment.Cristian M.
Customer did not leave a comment.Tim K.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Tony C.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.Paul R.
Very pleasant and helpful staff. Truck was ready to go when i arrived. Checked in online so minimal contact.Benjamin R.
Staff were very friendly and accommodating. They were able to serve us with very short notice and went out of their way to help us. Would recommend them to anyonesandra P.
All the staff at this location are very friendly and Custer service focused. I had a great experience. Kudos to management and staff!!!Christopher C.
The trailer was far from being in ready to use condition. Tire pressures were both down with one tire at less than 20 lbs and a leaking valve stem that I had to repair to be able to use the trailer. The lady in return was apologetic but this rental was a fiasco.Norman W.
Customer did not leave a comment.Mack S.
Customer did not leave a comment.Thomas C.
Tracy and her staff are awesome! Very kind and friendly people who make sure your moving experience is less stressful. I got to the U-Haul early, and Tracy opened the door and dealt with me immediately. I would recommend this U-Haul to anyone looking for an easy moving experience.Christine K.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.Tania C. | First Impressions
Customer did not leave a comment.John L.
Great service. Very enthusiastic and polite. Highly commendable.alvaro B.
Great staff, safe, simple transaction, went very smoothlyShalyn W.
Everyone was very nice. Great process. Signage for the personal vehicle parking area could have been helpful. The place where I was directed to park did have no parking signage on it. Felt nervous parking my car there. But it all worked out fine.Patrick D.
Customer did not leave a comment.Neil C.
Uhaul 10ft truck was given to me 3/4 full. I let the staff know and they said it's fine and that I would not be charged to fill up the last 1/4 tank. Before dropoff, I filled the uhaul back to 3/4 and let the staff know again not to charge me for the last 1/4 of tank. Older staff member continued his conversation with another staff member and must have not listened to what I said. I got charged $37 for the last 1/4 tank without even using it. Young staff members were very polite but the older staff members did not seem to know what was going on at this location. Would not recommend this location.Kyle A.
All's good. I get friendly knowledgeable staff helping me every time. This time would have been the 6 or 7th time I have used them this year.John H.
Customer did not leave a comment.Juan M.
staff were very friendlyGlenn H.
Customer did not leave a comment.Harold M.
Ladies on staff on the rental day pick up we're very professional and courteous Good job??????Roger E.
Customer did not leave a comment.curtis W.
Staff at this UHaul are excellent, courteous and warm. Wouldn't go anywhere else for my truck rentalRobert C.
Awesome Uhaul agent!!Jim P.
This is the 2nd time extra charge is been applied to my card without any justification.Rasak B.
Wendy and Emilia were the best!! I had never rented from U-Haul before and these people could not have made it any better. Also, when I returned the truck, the gentleman who greeted me was great also! Don't remember his name but he was an Indian fellow. :)Liana T.
Customer did not leave a comment.Margarida M.
Customer did not leave a comment.Bruce D.
Outstanding experience, clean vehicle, great staff, helped me with all my questions. Would highly recommend anytime. Thanks for helping me move my kids back home. Be Safe!Paul N.
Staff was friendly and informative. I would definitely recommend this location to family and friends!ariel N.
Customer did not leave a comment.Sydney R.
Customer did not leave a comment.Tony C.
Customer did not leave a comment.RANDALL R.
Customer did not leave a comment.AJAY N. | First Impressions
Always easy. See you againGraham P.
Great transaction. Friendly helpful staff. No hassle pick-up and drop-off.Peter F.
Great staff....all good ........Anthony H.
Customer did not leave a comment.chris T.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Thomas G.
Quality service, thank you.charles p. | First Impressions
The minute in the door, staff did all to assist with what we required; gave options/alternatives; didn't press to purchase; all while training, assisting another customer and answering phones.Christina C. | First Impressions
Service could not be better. From the first phone ,call to the warm friendly service at the office checking out the Different size units. To signing up Just ask for Wendy. Best of the best..Robert O. | First Impressions
Good fast service.Peter B. | First Impressions