Customer Reviews for U-Haul Moving & Storage of Canterbury

4411 reviews

2915 W 159th St   Markham, IL 60428

(708) 333-7840

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 333-7840

2915 W 159th St
Markham, IL 60428

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very impressed with the check out app for returning the truck after hours.

MILTON D. 
Rating:
4.0

Customer did not leave a comment.

ARSENIO S. 
Rating:
4.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIENNE D. 
Rating:
5.0

Customer did not leave a comment.

BERNIE S. 
Rating:
5.0

Thank you for quick check out

Michelle B. 
Rating:
5.0

Nothing they were GREAT

LATISHA H. 
Rating:
5.0

did the app 24/7 keys were not in lock box. Good thing place was opened for business @7am to retreive the keys

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

BONNIE N. 
Rating:
5.0

Customer did not leave a comment.

Leroy H. 
Rating:
4.0

The bed of the truck was dirty.

Brian P. 
Rating:
4.0

When a user makes a reservation and the website confirms it, then the reservation is fucking made. No heads up for a missing truck or anything. Fuck Uhaul.

Eivydas R. 
Rating:
5.0

My experience at this facility was outstanding!! No improvements necessary in my opinion.

ROBERT M. 
Rating:
5.0

Everything was convenient.

ANGELA J. 
Rating:
5.0

The young man was working alone, hire more help

EDDIE F. 
Rating:
5.0

The improvements would have to come from me as for the check-in drop off convenience. You have made it easy and as for business you were great!

ANGELA J. 
Rating:
5.0

Customer did not leave a comment.

HAKEEM L. 
Rating:
1.0

Awful experience. I will never rent with uhaul again. It wasn't the locations it was U-Haul being unorganized as a whole.

Mark H. 
Rating:
5.0

AMAZING SERVICE! The manager was extremely helpful. It was my first time renting a tow behind and they were very patient and understanding.

SALOMON J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

DEVETTA F. 
Rating:
5.0

I don't like that when I call the local store its difficult to get them on the phone because of automated call very annoying always directing to website sometimes you need a fast answer and your after hours turning in equipment cam be a bit troublesome at night if your alone

RITA S. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

J H. 
Rating:
5.0

Customer did not leave a comment.

Cedric W. 
Rating:
5.0

Customer did not leave a comment.

Ephhraim I. 
Rating:
5.0

Customer did not leave a comment.

DAWN C. 
Rating:
5.0

Very friendly

SHARYN R. 
Rating:
2.0

Service rep at the desk was a bit curt and unwelcoming.

Tracy J. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO P. 
Rating:
5.0

Customer did not leave a comment.

Clara B. 
Rating:
5.0

Excellent service will definitely recommend this location for rental..Van was readily available and clean.

ODESSIA S. 
Rating:
5.0

N/A

DARNELL F. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE C. 
Rating:
5.0

The app did not work there were dents in top of box ,but would not let me upload pictures

STEVEN D. 
Rating:
2.0

We wait a little bit longer than normal, and there's not a key box after hours, no one help me with my questions.

Cristian H. 
Rating:
5.0

Customer did not leave a comment.

RAMI A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Very happy with my service

MARCUS F. 
Rating:
5.0

Service the truck before renting it out. The truck had slow pick and it took longer than expected. The battery gauge kept going flowing between low and 1/2

MURIEL E. 
Rating:
5.0

The two ladies that were working their on the day of my visit were professional but at the same time welcoming and friendly. Great experience.

JOSEPH C. 
Rating:
3.0

Customer did not leave a comment.

Latia T. 
Rating:
2.0

Customer did not leave a comment.

SHANICE B. 
Rating:
5.0

Sales rep was professional. I was in and out in no time. The vehicle was up to date. Great Job!

ERIK W. 
Rating:
3.0

Customer did not leave a comment.

TOWANDA B. 
Rating:
5.0

Great experience

MARON P. 
Rating:
3.0

I was overcharged for fuel and I took pictures as requested and submitted them and I was still charged $33.25 additional. I want a refund but the customer service hold time was over 30 minutes. FRUSTRATED!

TERRENCE N. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

ISLAM A. 
Rating:
5.0

Customer did not leave a comment.

SALVONO F. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Availability of more vehicle for the location, especially the $19.95. The van is hot cake.

FOLARANMI I. 
Rating:
5.0

Customer did not leave a comment.

Tresa W. 
Rating:
5.0

Customer did not leave a comment.

STEVEVON T. 
Rating:
5.0

Customer did not leave a comment.

ARCHIE S. 
Rating:
4.0

The location was good except I don't live near there and you couldn't get me a truck near me. I was told three different locations by the time it was over. Just a big run around. It wasn't either locations fault it was U-Haul on line that let me down

MICHAEL C. 
Rating:
5.0

Great service at pickup and drop-off. Truck was nice with great seat, air, usb and 120v power. Only issue was driver side door didn't seat perfectly. I had to close it twice a couple times to get it to fully latch. It was ok for me but might not be doable for all customers. I think the insulation seal was just a little big. Just FYI to fix it.

MARTIN M. 
Rating:
1.0

Customer service was TERRIBLE !!!!! UNPROFESSIONAL workers ..... I had to walk out & find my own truck by it's NUMBER on truck !!! Truck was not CLEAN inside & WINDOWS were very DIRTY inside & out !!!!! TRUCK road very bad !!!

MARILYN P. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA W. 
Rating:
5.0

Customer did not leave a comment.

TRACY L. 
Rating:
4.0

Customer did not leave a comment.

RITA S. 
Rating:
3.0

We received the truck on low fuel so we had to go and fill it up. They also told us we could pick up the truck at 8am and then after traveling there it did not open until 9am. This added stress in the morning when our movers were waiting on us to start.

STEVEN MARK D. 
Rating:
5.0

They are doing all the right things at this location.

NORMAN T. 
Rating:
5.0

It was all good

DIANA R. 
Rating:
5.0

Devonte was extremely helpful. He was very patient with my many questions. Will be using this location again.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

NAKESHA J. 
Rating:
4.0

The location of the truck was wrong, other than that everything was great.

Shannon T. 
Rating:
5.0

Was great service

John M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Mariah was awesome from the time i walked in, she knows her stuff. She is very courteous, helpful and she goes above and beyond. I will be recommending this location to all of my friends andfamily.

SHERMAN G. 
Rating:
5.0

Stay the same

CHARLIE J. 
Rating:
5.0

The service was over the top! This gentleman went of in a rain storm several times not only to help myself but a few different customers. This is not the typical level of service I would expect. He made me want to think of a reason to rent from uhaul again. I won't be going to another center even the two locations closer to my home.

ASHANTA B. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

VICTOR F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DAVID S. 
Rating:
5.0

Customer service is always great here! No complaints.

CAPRICE L. 
Rating:
5.0

Na

RAFAEL W. 
Rating:
5.0

Customer did not leave a comment.

Denzor H. 
Rating:
5.0

Customer did not leave a comment.

NIKKO R. 
Rating:
4.0

Customer did not leave a comment.

Lanatia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chameko D. 
Rating:
4.0

Customer did not leave a comment.

DONNETTA T.  |  Overall Experience 
Rating:
5.0

When scheduling via Uhaul.com the original location picked did not have the size truck we requested. We only found this out because I called the location the day before to confirm, was told they didn't have that size truck and hung up on. I was able to call uhaul directly and about 40 minutes later was able to locate the correct size truck at a new pickup site. It would be helpful when originally scheduling if a certain location doesn't keep that size truck available that you aren't allowed to pick that location for pick up. The movers that helped us had suggested we call to confirm because it happens frequently, so this must be a regular problem.

Daniel K. 
Rating:
5.0

I moved out 6/2/21 And not on 6/11/21

Juanita C.  |  Overall Experience 
Rating:
5.0

Nothing I can think of

DANDREA G. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

TIMYKA W. 
Rating:
5.0

Customer did not leave a comment.

MAIRA C. 
Rating:
3.0

Have trucks at the location the registration was made for.

TENILLE W. 
Rating:
5.0

n/a

ISAIAH M. 
Rating:
5.0

This location is great

VICTOR H. 
Rating:
5.0

Mariah was awesome!!! Efficient, professional and courteous.

Theo D. 
Rating:
4.0

Customer did not leave a comment.

Marjorie B. 
Rating:
3.0

Customer did not leave a comment.

KELLI B. 
Rating:
5.0

Customer did not leave a comment.

JASMINE H. 
Rating:
5.0

Customer did not leave a comment.

Shawn Y. 
Rating:
3.0

I couldn't give 5 stars this time around because I rented a trailer for a couple of hours and the return portion did not go as smoothly as I assumed it did. I rented the trailer at 12 noon and returned it at 3:30pm the same day before closing. Followed the young lady direction on where to put the trailer and assumed she closed out my contract and emailed me the final receipt. Found out I was still being charged for the trailer when I received notification of the charges from my bank two days later. Now I have to wait for the charges to be reversed after speaking with the local branch for them to stop the charges. First time having a problem with UHaul in 10 plus years of renting from them.

Fremon K. 
Rating:
5.0

I was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.

LAWONDA P.  |  Overall Experience 
Rating:
5.0

Good customer service

Daniel C. 
Rating:
3.0

Service not to good.never received my final check out paper work or notice.so I don't know what my final bill was.....

WILLIE S. 
Rating:
4.0

Customer did not leave a comment.

KERI P. 
Rating:
5.0

I’ve never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.

lori g.  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service, product knowledge, and professionalism of the staff.

ANNE S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shonta b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUANDONDA C.  |  Overall Experience 
Rating:
5.0

No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you

Solomon R.  |  Overall Experience 
Rating:
2.0

The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.

Feras M.  |  Overall Experience 
Rating:
5.0

Devonte has excellent customer service skills and goes above and beyond with patience

Lenora H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maricela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika B.  |  First Impressions 
Rating:
5.0

Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank you

Sheila B.  |  Overall Experience 
Rating:
4.0

The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.

Renee H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chatauna K.  |  Overall Experience 
Rating:
5.0

The staff was so helpful!

Jennifer H.  |  Overall Experience 
Rating:
5.0

The staff were super friendly!

Jennifer H.  |  First Impressions 
Rating:
5.0

An enjoyable experience with well qualified, friendly and helpful staff!!

JOE S.  |  Overall Experience 
Rating:
5.0

The manager was friendly and helpful.

june t.  |  First Impressions 
Rating:
4.0

The customer service was very good!!!#

Agnes M.  |  First Impressions 
Rating:
5.0

Very convenient and hassle free

Katherine R.  |  First Impressions 
Rating:
4.0

Na

Folie L.  |  Overall Experience 
Rating:
5.0

I never had a problem when dealing with this location. Everyone was helpful.

Arlena W.  |  Overall Experience 
Rating:
5.0

I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!

Jasmine b.  |  First Impressions 
Rating:
5.0

The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"

Erica L.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top