Customer Reviews for U-Haul Moving & Storage of Canterbury

5,106 reviews

2915 W 159th St   Markham, IL 60428

(708) 333-7840

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(708) 333-7840

2915 W 159th St
Markham, IL 60428

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing your system works

RAYMOND F. 
Rating:
5.0

Your people are a pleasure to work with. There is a very large U-Haul site closer to my house but I prefer this location over that one.

LARRY V. 
Rating:
5.0

Wonderful staff!

SABRINA D. 
Rating:
5.0

Customer did not leave a comment.

Aja M. 
Rating:
5.0

Everyone was very professional and courteous thank you.

janice G. 
Rating:
5.0

Customer did not leave a comment.

EVELYN C. 
Rating:
5.0

Customer did not leave a comment.

Enrique V. 
Rating:
5.0

Customer did not leave a comment.

dewitt B. 
Rating:
5.0

Customer did not leave a comment.

darrel S. 
Rating:
5.0

You guys are great I just didn’t like I couldn’t get a free month storage an I had to pay upfront

QUINTELLA L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jesse C. 
Rating:
3.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

Wahdeen A. 
Rating:
5.0

Customer did not leave a comment.

TAMICCA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiree M. 
Rating:
5.0

This location is great

Alfred D. 
Rating:
5.0

Customer did not leave a comment.

Tyrone J. 
Rating:
1.0

The worker hit things with the vehicle multiple times when I had her take the trailer off so I could unload the truck. Then the lady who got the truck from me was rude and snatched the key

TIERRA S. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

Maurice S. 
Rating:
1.0

They tried to charge me for an extra days rental for a rental that I returned a day early. They are not Trustworthy.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

CHAURAUN H. 
Rating:
2.0

Customer did not leave a comment.

Malissa G. 
Rating:
4.0

I already spoke with the manager. There needs to be more training and consistency when quotes are made. 3 different quotes for the same equipment.

THEODORE W. 
Rating:
5.0

Customer did not leave a comment.

Ahmad S. 
Rating:
5.0

NA

wanda K. 
Rating:
5.0

RayShawn was so very helpful, with everything from making sure we have the right size hitch, and that we have the right connectors and guiding us into attaching the trailer. I was very impressed by his helpful attitude and friendliness.. The store seemed well stocked with everything you might need for a move, even though that wasn't my purpose. I rented an auto transport trailer that worked out very well. I returned the trailer very close to closing time and called ahead, and Rayshawn waited for me which I appreciated very much.

Victoria D. 
Rating:
5.0

Great guy working at the uhaul very helpful

Paul S. 
Rating:
5.0

Great rental experience.

major B. 
Rating:
4.0

Customer did not leave a comment.

doyce H. 
Rating:
5.0

I received the equipment in a timely fashion and people were very nice

tony K. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Everything was perfect

Crystal D. 
Rating:
2.0

Where do I start? 1. Truck reserved was not available. Had to be given much bigger truck which was harder to navigate. 2. Furniture and utility dollys were reserved online but were not actually in stock.. The utility cart had to be picked up from another location by one of the attendants and the furniture dollys were never in stock at all. Furniture was damaged do to the movers having to carry the full weight of the load. DO NOT depend on the accuracy of the website. Bring your own dollys!!!!! The whole process was stressful and took too much time. The ONLY saving grace was the two lady attendants that tried their best to resolve the issues.

Dione H. 
Rating:
4.0

Customer did not leave a comment.

ORA D.  |  Overall Experience 
Rating:
2.0

Asked questions about my bill clerk raised her voice when explaining it and 1of the other reps laughed. If it's $2 or $20 it's my money I get to decide how it's spent. The truck was clean but it jerks during takeoff and it needs brakes bad. Not very well maintained at over 116,000 miles.

Patricia J. 
Rating:
5.0

In and out.. fast checkout. No issues

Susan B. 
Rating:
5.0

Customer did not leave a comment.

rose O. 
Rating:
5.0

Customer did not leave a comment.

Celeste M. 
Rating:
5.0

N. A. The Service was timely, and, the Representatives were attentive, kind, informative and professional. The U Haul Truck worked perfectly. Thank you. Leatrice Campbell

LEATRICE C. 
Rating:
5.0

Customer did not leave a comment.

Asia I. 
Rating:
5.0

Customer did not leave a comment.

Wilfred S. 
Rating:
5.0

Dolly wasn't in truck as it was listed

Takerria R. 
Rating:
5.0

Customer did not leave a comment.

JOEY B. 
Rating:
1.0

The tail lights and turn signals never worked. When I told the employees about it they didn't seem to care.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

nikia D. 
Rating:
5.0

Customer did not leave a comment.

Bhavin P. 
Rating:
5.0

Very friendly staff.

GREGORY S. 
Rating:
4.0

Improve equipment (broken sun visor)

SHANTAY B. 
Rating:
5.0

Very good service, love it. Thanks

Virginia O. 
Rating:
3.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Desiree Y. 
Rating:
4.0

Customer did not leave a comment.

victor D. 
Rating:
5.0

Customer did not leave a comment.

NANCY L. 
Rating:
3.0

Customer did not leave a comment.

VELMA S. 
Rating:
5.0

Customer did not leave a comment.

lisa J. 
Rating:
5.0

Everyone took care of me was a great experience

brandon B. 
Rating:
3.0

Customer did not leave a comment.

Kelvin M. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
5.0

Customer did not leave a comment.

LaRonda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ismael N. 
Rating:
2.0

Not very organized, didn't have my the dolly I reserved and took a day to send me my check out receipt.

Danielle C. 
Rating:
3.0

Staff was very friendly and helpful. However, the truck was dirty inside; gas was near empty. The truck ran rough. And the check engine light came on before we returned it and we only went to Chicago North side Management was great; but i have used other U-Haul locations that was better

Ethel W. 
Rating:
5.0

Customer did not leave a comment.

KENYATTA B. 
Rating:
5.0

Very respectful guys and hard workers. They always make sure the customer leaves happy and feeling good. Thank you guys

Javen T. 
Rating:
5.0

Customer did not leave a comment.

cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Jacaline S. 
Rating:
5.0

Customer did not leave a comment.

Marco V. 
Rating:
2.0

Too much I used only for 10 miles and they charge for 50 miles not just

Miguel H. 
Rating:
5.0

Customer did not leave a comment.

GUVONEY L. 
Rating:
5.0

Keep up the good Job!

Huguet K. 
Rating:
5.0

N/a

michael M. 
Rating:
5.0

Customer did not leave a comment.

Constance M. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC M. 
Rating:
5.0

Customer did not leave a comment.

jimmie M. 
Rating:
5.0

The company can have some more pickup trucks. Everything else is good

Terrance M. 
Rating:
5.0

Everything has been fine movin out of state got 2 trucks and three trailers over a 2 month period no issues with markham Illinois thanks everyone

Scott G. 
Rating:
5.0

It is rare these day that you get great customer service. Kierra was knowledgeable and efficient to get me in and out quickly. Kierra was able to resolve a problem quickly and get me on my way. Awesome experience.

Cyrus B. 
Rating:
5.0

Customer did not leave a comment.

Mary Y. 
Rating:
5.0

Customer did not leave a comment.

Demetrius M. 
Rating:
5.0

I had a very good experience with Aron, and I would recommend this location to anyone In my call to extend hours and return equipment, the representative had a very good communication style

JOEL M. 
Rating:
2.0

the inside of the truck was absolutely filthy. My hands stank of the funk of that truck from driving it. it was almost unbearably funky, like just old cigarettes and .... just funk. Truck ran awful as well. Employees, however, are remarkably helpful and awesome. So there's that.

TRACY J. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
5.0

I want to thank you Jareke and Aaron for helping me today. Their service was amazing. Keep up the great work.!!!!!!!

Brandy W. 
Rating:
3.0

Not letting someone rent a vehicle because of an emergency contacts past bill is bizarre. The driver is not responsible for that person's past unfortunate events and as an emergency contact, they should literally only be needed for an emergency.

Tiyannes D. 
Rating:
5.0

The team was great

Tamika J. 
Rating:
1.0

First the young man customer service sucks. Two they should of had the truck pulled up,not him telling me go outside &look in the first row third Truck. Third of all they had the other customer truck pulled up for her in front of the door. Fourth of all the back of the truck was wet,I had to use my shower& vinyl curtain to put on the floor so my boxes&bags wouldn't get messed up. Fifth of all the young man didn't even tell me he charged me for gas that I had already put back in the truck. Sixth the gas hand wasn't on a quarter tank it was underneath the line,I had informed the manager already,because we couldn't find the truck so I went back in there upset. The manager knows the gas hand wasn't on the line. I am not satisfied with my rental at all.

Elana S. 
Rating:
5.0

I was unaware of the $15 coverage fee but other than that, the entire experience was flawless. The customer service was excellent. Aaron was very personable and extremely knowledgeable. If ever I am in need of a moving truck or anything moving related,, I will definitely return to this location. Ito up the good work Aaron "the Magnificent."

alzetta B. 
Rating:
5.0

Customer did not leave a comment.

erica L. 
Rating:
2.0

Make sure the employees are using good customer service skills…

Rayshon H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
4.0

Have Enough help,, staff was very pleasant but very busy on Saturday I had a 9am pickup and arrived before 9am. I did not get to out until 9:35.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

Raghdah N. 
Rating:
5.0

Customer did not leave a comment.

martin P. 
Rating:
5.0

Customer did not leave a comment.

lashurn S. 
Rating:
4.0

Customer did not leave a comment.

Milton R. 
Rating:
3.0

Hello, I rented from this area several times, the maintenance on the trucks needs to be checked, the wiper blades are bad, no one pays attention to the low tire indicator, also there was no regular dolly available after I payed for renting one online, I was offered to buy one instead offering me the next level one for the same price, you have a item in stock but you can sale me one , that does not make since, they should have given me the one for sale.

victor J. 
Rating:
5.0

Arron was cool as a chicken

Sparkle T.  |  First Impressions 
Rating:
5.0

Everything was great

Stephanie F. 
Rating:
5.0

At the moment your customer service is excellent, they greet people that come thru that door with a smile and do whatever it takes,to please the customer.,I haven't seen a lot of that, with that being said, that would make me come back,they break everything down and that's a A-plus in my book keep up the excellent work.

Carolyn D. 
Rating:
2.0

I'm being charged don't know why and haven't received my deposit

Altiar F. 
Rating:
5.0

Customer did not leave a comment.

LEMEL W. 
Rating:
5.0

None

Sylvia T. 
Rating:
2.0

Very very slow even with pre registration of license it still a 30 min process no matter when or what you do you will be there 30 min plus,

RANDALL G. 
Rating:
3.0

Customer did not leave a comment.

Kyle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pearlie B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MYRTLE J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zemmie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha A.  |  First Impressions 
Rating:
3.0

The staff was very nice and friendly but my storage unit was not clean. It had a lot of paper on the floor. It was sub par.

Sharron D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  First Impressions 
Rating:
5.0

The experience at U-Haul staff treating me very well always smiling kind considerate . Always greeted with gracious smiles the management staff and all the team members are fantastic phenomenal fabulous excellent marvelous magnanimous brilliant amazing awesome they are excellent ebullient enthusiastic when they take care of all customers that enters the Canterbury U-Haul establishment.

Stephen H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

june t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATRICE S.  |  First Impressions 
Rating:
3.0

My contacts with staff were a mix of good interactions and no way am I listening/talking with you. I am ignoring anything/everything you say. I had negative responses that were much worse at other storage sites. Fortunately, the owner was present for my final visit here. I had paid a full extra month. I had been told I would get at least half of the next month’s extra payment back. I was refunded the full extra month’s payment. The owner took charge of the review of payments and awarded me the full month overpayment. I felt as though I was treated fairly. Perhaps she was a new employee who erred.

MARSHA A.  |  Overall Experience 
Rating:
5.0

Dante the store manager was an excellent person to work with

Erica L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexis T.  |  First Impressions 
Rating:
5.0

Great customer service

STACEY K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaaron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol P.  |  Overall Experience 
Rating:
5.0

Love this place and the people that operate it good staff

TONYA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latrece A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMICCA R.  |  First Impressions 
Rating:
5.0

Everybody was great and made my process a smooth process when moving.

Vanesha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanatia T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tonesha w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanesha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonesha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lanatia T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONNETTA T.  |  Overall Experience 
Rating:
5.0

I moved out 6/2/21 And not on 6/11/21

Juanita C.  |  Overall Experience 
Rating:
5.0

I was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.

LAWONDA P.  |  Overall Experience 
Rating:
5.0

I’ve never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.

lori g.  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service, product knowledge, and professionalism of the staff.

ANNE S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shonta b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUANDONDA C.  |  Overall Experience 
Rating:
5.0

No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you

Solomon R.  |  Overall Experience 
Rating:
2.0

The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.

Feras M.  |  Overall Experience 
Rating:
5.0

Devonte has excellent customer service skills and goes above and beyond with patience

Lenora H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maricela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika B.  |  First Impressions 
Rating:
5.0

Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank you

Sheila B.  |  Overall Experience 
Rating:
4.0

The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.

Renee H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chatauna K.  |  Overall Experience 
Rating:
5.0

The staff was so helpful!

Jennifer H.  |  Overall Experience 
Rating:
5.0

The staff were super friendly!

Jennifer H.  |  First Impressions 
Rating:
5.0

An enjoyable experience with well qualified, friendly and helpful staff!!

JOE S.  |  Overall Experience 
Rating:
5.0

The manager was friendly and helpful.

june t.  |  First Impressions 
Rating:
4.0

The customer service was very good!!!#

James W.  |  First Impressions 
Rating:
5.0

Very convenient and hassle free

Katherine R.  |  First Impressions 
Rating:
4.0

Na

Folie L.  |  Overall Experience 
Rating:
5.0

I never had a problem when dealing with this location. Everyone was helpful.

Arlena W.  |  Overall Experience 
Rating:
5.0

Good customer services

Michelle M.  |  Overall Experience 
Rating:
1.0

My storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.

Jore M.  |  Overall Experience 
Rating:
2.0

Don't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no he

Shari J.  |  Overall Experience 
Rating:
5.0

I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!

Jasmine b.  |  First Impressions 
Rating:
5.0

The only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.

Sherita M.  |  Overall Experience 
Rating:
5.0

Thanks you guys!

Breanna G.  |  Overall Experience 
Rating:
2.0

the representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poor

laquandus h.  |  Overall Experience 
Rating:
5.0

Great staff

Jessie D.  |  Overall Experience 
Rating:
5.0

Kiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante’s customer service and professionalism. They are the best!

Rachel B.  |  Overall Experience 
Rating:
1.0

Rude nasty attitude very unprofessional I will never come back!

Katrina G.  |  Overall Experience 
Rating:
1.0

I am not sure I received one truthful statement from this location regarding the delivery of my U-box.

Todd R.  |  Overall Experience 
Rating:
5.0

Am very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fi

Lakisha s.  |  Overall Experience 
Rating:
5.0

The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"

Erica L.  |  Reservation 
Rating:
3.0

I had known problem

Howard T.  |  Overall Experience 
Rating:
1.0

Call me 404-379-2632

Tiffany C.  |  Reservation 
Rating:
2.0

Rented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.

Trilise E.  |  Overall Experience 
Rating:
5.0

Everything was good.

Natalie N.  |  Overall Experience 
Rating:
5.0

.

Tyrone P.  |  Overall Experience 
Rating:
2.0

Staff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.

Ashley H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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