Customer Reviews for U-Haul Moving & Storage of Canterbury

4276 reviews

2915 W 159th St   Markham, IL 60428

(708) 333-7840

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 333-7840

2915 W 159th St
Markham, IL 60428

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer service was excellent.

FELICIA K. 
Rating:
5.0

Customer did not leave a comment.

MARIE J. 
Rating:
1.0

Customer did not leave a comment.

TOMET E. 
Rating:
5.0

Devonte at the 159th Canterbury location is the absolute best.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Devonta and Micah was great.

Marilyn W. 
Rating:
3.0

was told drop off set for May 3 and my pick up date was not counted. checked site and was not correct. tried to talk to devote when I called and lady wouldn't let me

KAREN Y. 
Rating:
3.0

Customer did not leave a comment.

CARLINE B. 
Rating:
5.0

My overall experience was poor and I am still waiting on my $50 refund for the issue of the original site not having the trailer and us having to drive to another state to pick one up

ISAAC S. 
Rating:
3.0

Customer did not leave a comment.

Brenda W.  |  Online Move In 
Rating:
5.0

Everything was great I would rent there again

Monica J. 
Rating:
2.0

when i got there a lady was taking care of a customer while a man did nothing then he asked what i needed then said the lady would handle it when i returned two ladies were there no one went out to do the walk around and check fuel level or miles when i enquired i was sent out to do this

WAYNE M. 
Rating:
1.0

Customer did not leave a comment.

Judith O. 
Rating:
5.0

Thanks for the great customer service assistant. Truly appreciate the service. Thank You

KATISHIA J. 
Rating:
4.0

Truck was clean and ready when I arrived and return was a breeze.

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

COSTELLO S. 
Rating:
5.0

Customer did not leave a comment.

RENE R. 
Rating:
5.0

Customer did not leave a comment.

HERMINIO T. 
Rating:
1.0

Customer did not leave a comment.

Jamie G. 
Rating:
4.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

Realizing that the Pandemic has effected all Businesses, and supply and demand being the Goal, your lack of qualified staff to answer phones, provide customer assistance, check in vehicles, is more than enough for 2 and in cases 1 employee. Even as all things are equal, your employees who provided service's to me were excellent and the type of employees any corporation would proud to have onboard. Thank so much. See you next.

Michael B. 
Rating:
1.0

Customer did not leave a comment.

Bulent S. 
Rating:
5.0

Devonte was very professional and helpful and made it an easy process

KIONNA T. 
Rating:
3.0

Too spencer it's only think

MIGUEL H. 
Rating:
1.0

The trailer had a bent coupler , that caused the trailer to sway while towing and the 4 way flat was damaged so lights where not working , when I notified the manager he wasn't happy about it . And said I was doing it on purpose. I took pictures before I left the center. And also they refused to apply my discount since I'm an employee.

ALBERTO P. 
Rating:
4.0

Customer did not leave a comment.

Dolphine C. 
Rating:
3.0

Customer did not leave a comment.

BRYAN W. 
Rating:
4.0

The cab area of the truck smelled bad and had what appeared to be tobacco on the center console. That would be my only complaint. The staff were very nice and accommodating. All in all, it was a good experience. I would ask that you clean the interior of the vehicles better in the time of a pandemic.

MEGHAN S. 
Rating:
4.0

Trl had a blowout roadside took 3 hrs to arrive they brought wrong size tire 2nd vendor took 1 hr to arrive brought a flat tire to replace blowout they left returned 30 min later and finally replaced the tire ttl time for breakdown 5 1/2 hrs and was only 3 miles from destination and 2 miles from uhaul location I rented from

harley L. 
Rating:
5.0

thank for your service

ISAIAH M. 
Rating:
4.0

Customer did not leave a comment.

katrice S. 
Rating:
5.0

Customer did not leave a comment.

Albernette B. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
4.0

Customer did not leave a comment.

TERRY G. 
Rating:
2.0

Better communication

joann J. 
Rating:
4.0

Customer did not leave a comment.

LOUIS W. 
Rating:
5.0

Nothing everything went great

AUDIE T. 
Rating:
5.0

Customer did not leave a comment.

EDGAR B. 
Rating:
3.0

Customer did not leave a comment.

Tatyanna A. 
Rating:
5.0

Customer did not leave a comment.

HARRY A. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Keep 🆙 the good work👍

MARIO S. 
Rating:
5.0

Customer did not leave a comment.

L.C R. 
Rating:
3.0

The office smelled strongly of marijuana. The woman who helped us was very nice and explained everything so that part was good.

ROMAN C. 
Rating:
5.0

Only thing was the cord that plugs in for turning was not on for the left side.

FELECIA M. 
Rating:
5.0

Customer did not leave a comment.

SHELONDA H. 
Rating:
5.0

I've been renting from this Uhaul location for years. They are efficient, friendly, know there business obligations and how to work anyone. They also know their customers.

SHIRLEY S. 
Rating:
1.0

Don't give people the wrong equipment and then be a jerk to them. Formal complaint has been filed with the vice president of marketing.

ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

VERONICA E. 
Rating:
5.0

Nothing. My attendant was great and accommodating

HERMAN D. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
4.0

Yes, service was excellent.

Sophie M. 
Rating:
5.0

Everything was find no complaints

ZIRRA J. 
Rating:
3.0

Customer was great the truck it self was horrible and a safety hazard

LAWANDA P. 
Rating:
4.0

Customer did not leave a comment.

TERENCE W. 
Rating:
5.0

Customer did not leave a comment.

Shonta b.  |  Overall Experience 
Rating:
1.0

There was no key in the lockbox, the truck was not pulled put for me, they didn't have the equipment I reserved.

Erin M. 
Rating:
3.0

Repair tie down strap on car transporter, & ensure the time of rental will be on time. Thanks to Amber gor assisting my needs...

GILBERTO R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

No improvement necessary

TRACEY W. 
Rating:
5.0

Wifi weak outside, have to be right up on the building to checkin

BILLY F. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE J. 
Rating:
5.0

Excellent service

RAMESH S. 
Rating:
5.0

Nothing

John L. 
Rating:
5.0

Customer did not leave a comment.

KANSAS W. 
Rating:
3.0

Customer did not leave a comment.

ALFREDA S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M. 
Rating:
4.0

Service is always good here

Gregory B. 
Rating:
5.0

NEEDS WORK on the 26ft TRUCK

MICHAEL B. 
Rating:
3.0

Better customer service.

LORENZ S. 
Rating:
1.0

I made a reservation and asked for a loading ramp. The trailer I originally got was berried in snow. The trailer I received did not have dollies and frankly for my age and strength it was quite hard for me to pickup the trailer off of my car. There was only one turn signal and that is unacceptable to me. I have rented trailers and trucks from there before and this is the first time there was bad service. However I am going to look for a place that has dollies because I can't lift those trailers! Craig Jackson

Craig J. 
Rating:
5.0

You are doing a mighty fine job

ZELMA A. 
Rating:
1.0

No help what so ever, never hooked up a trailer like this before, I almost threw out my back picking up that heavy trailer hitch. I glad it hooked up with no problems, otherwise you would be on the hook for a liability issue!

Daniel M. 
Rating:
5.0

the three people i dealt with were friendly and efficient

WAYNE M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Nothing

ALONZO W. 
Rating:
5.0

The person I spoke to at the Markham Illinois location was awesome, she was informative and had excellent customer service!!!

QUINTELLA R. 
Rating:
5.0

Customer did not leave a comment.

TIBOR J. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL N. 
Rating:
4.0

Staff was great.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOTTIE A. 
Rating:
1.0

The lights on the trailer all went out. I was pulled over and received tickets because of it.

GEORGE W. 
Rating:
5.0

Very helpful polite

GARY E. 
Rating:
5.0

Customer did not leave a comment.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

The ratchet straps kept coming loose and I had to pull over about 3-4 times on a 200 mile trip to get the car and come back.

BENJAMIN E. 
Rating:
5.0

First off I was suppose to pick up my uhaul at 7am at the oak lawn location. After confirmation a week prior I hired movers for 9 am. The night before pickup I was called at 6 pm and notified that I was being upgraded to a larger truck and I couldn't pick up until noon. I tried to work this out with my moving company and did for 11 am but then on the way to oak lawn on pick up day I was called and told the person extended until 5 pm and to drive to Harvey to pick up the truck. On the way to Harvey I was called and told to go to orland park to get a truck, when I arrived in orland park they didn't have the proper truck. Then I called back and was told to go to the markham location. By the time I got my truck it was 2 and my movers I hired cancelled understandably with no refund due to a no show because I didn't have a truck! We then had to drive back to the oak lawn location to pick up a hitch. An employee who was smoking waved us in to park in the return Bay Area and by the gesture we assumed we were clear and we were indeed not. We clipped another customers car. At the oak lawn location the manger told me that this was all going to be taken care of and was covered under the insurance I purchased, to find out today that isn't true and I needed to call my insurance and if that was the case I would have asked for the police to document it properly. By the time this was all said and done I left uhual at 430 pm! Almost 10 hours after I was suppose to get the truck!! I had to hire more movers who then unfortunately had to load the truck during a blizzard. I am a planner and I've used you guys for years with all of my moves! I will never recommend someone to use this company again. I was so incredibly excited to move to Denver and the miscommunication and lack of planning on your employees cost me a lot of extra money I had to spend, I ended up being a day behind and ultimately getting stuck numerous times because he had to leave during the storm. If this was all sorted out and I picked up at 7 like originally planned things would have gone smother and a lot of this unnecessary incidences wouldn't have taken place. I will say the only positive review I have Is on the employee Montel at the oak lawn location. He tried the best he could to help me with the situation and is the only employee to have apologized at that location. The only other was the person at the markham location. He was very helpful as well. Again, you have A LOT to improve on and I will never use you guys again!

SHANNON G. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
4.0

Not a thing!

Kimley J. 
Rating:
4.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY A. 
Rating:
5.0

You guys do really good,thanks.

CRESENCIANO migu R. 
Rating:
5.0

My experience with this location was great

LEVETTE W. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

QUANDONDA C.  |  Overall Experience 
Rating:
4.0

Anything

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
5.0

Nothing customer service was excellent!!

Antoine S. 
Rating:
5.0

Everything went smoothly from beginning to end.

Tkyla C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Otis W. 
Rating:
5.0

Customer did not leave a comment.

kenneth B. 
Rating:
5.0

No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you

Solomon R.  |  Overall Experience 
Rating:
2.0

The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.

Feras M.  |  Overall Experience 
Rating:
5.0

Devonte has excellent customer service skills and goes above and beyond with patience

Lenora H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maricela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika B.  |  First Impressions 
Rating:
5.0

Customer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank you

Sheila B.  |  Overall Experience 
Rating:
4.0

The Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.

Renee H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chatauna K.  |  Overall Experience 
Rating:
5.0

The staff was so helpful!

Jennifer H.  |  Overall Experience 
Rating:
5.0

The staff were super friendly!

Jennifer H.  |  First Impressions 
Rating:
5.0

An enjoyable experience with well qualified, friendly and helpful staff!!

JOE S.  |  Overall Experience 
Rating:
5.0

The manager was friendly and helpful.

june t.  |  First Impressions 
Rating:
4.0

The customer service was very good!!!#

Agnes M.  |  First Impressions 
Rating:
5.0

Very convenient and hassle free

Katherine R.  |  First Impressions 
Rating:
4.0

Na

Folie L.  |  Overall Experience 
Rating:
5.0

I never had a problem when dealing with this location. Everyone was helpful.

Arlena W.  |  Overall Experience 
Rating:
5.0

Good customer services

Michelle M.  |  Overall Experience 
Rating:
1.0

My storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.

Jore M.  |  Overall Experience 
Rating:
2.0

Don't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no he

Shari J.  |  Overall Experience 
Rating:
5.0

I had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!

Jasmine b.  |  First Impressions 
Rating:
5.0

The only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.

Sherita M.  |  Overall Experience 
Rating:
5.0

Thanks you guys!

Breanna G.  |  Overall Experience 
Rating:
2.0

the representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poor

laquandus h.  |  Overall Experience 
Rating:
5.0

Great staff

Jessie D.  |  Overall Experience 
Rating:
5.0

Kiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante’s customer service and professionalism. They are the best!

Rachel B.  |  Overall Experience 
Rating:
1.0

Rude nasty attitude very unprofessional I will never come back!

Katrina G.  |  Overall Experience 
Rating:
1.0

I am not sure I received one truthful statement from this location regarding the delivery of my U-box.

Todd R.  |  Overall Experience 
Rating:
5.0

Am very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fi

Lakisha s.  |  Overall Experience 
Rating:
5.0

The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"

Erica L.  |  Reservation 
Rating:
3.0

I had known problem

Howard T.  |  Overall Experience 
Rating:
1.0

Call me 404-379-2632

Tiffany C.  |  Reservation 
Rating:
2.0

Rented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.

Trilise E.  |  Overall Experience 
Rating:
5.0

Everything was good.

Natalie N.  |  Overall Experience 
Rating:
5.0

.

Tyrone P.  |  Overall Experience 
Rating:
2.0

Staff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.

Ashley H.  |  Overall Experience 
No reviews have been submitted for this location.

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