Customer Reviews for U-Haul Moving & Storage of Canterbury

4,503 reviews

2915 W 159th St   Markham, IL 60428

(708) 333-7840

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 333-7840

2915 W 159th St
Markham, IL 60428

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

LENORA G. 
Rating:
3.0

Customer did not leave a comment.

TAIYA L. 
Rating:
5.0

n/a

HAZEL B. 
Rating:
5.0

Nothing just keep up on what you're doing!

Lamont H. 
Rating:
5.0

None

Samantha H. 
Rating:
3.0

Customer did not leave a comment.

Malik S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

The rental was excellent always is

GREGORY B. 
Rating:
5.0

they were nice people

LAURA M. 
Rating:
2.0

Their system was down I had to spend an hour trying to check out the rental on my phone. When I returned the rental I was charged a lot more than expected.

Francisco H. 
Rating:
5.0

My expectation was exceeded. I appreciate the cleanliness of the facility and the professionalism of the staff.

TERRI S. 
Rating:
5.0

The service there was excellent and friendly. I wouldn't change anything.

LAWRENCE V. 
Rating:
5.0

Amber was absolutely perfect she helped me out in a crunch and a stressful situation but she was cool and very professional and was able to assist me. I truly commend her on a job well done!!! Thanks Amber 😊 🫂 🙏

BRYAN D. 
Rating:
3.0

Not have people on hold for 30 minutes.

JARED F. 
Rating:
5.0

All of the representatives are so professional, helpful and friendly.

MICHAEL F. 
Rating:
4.0

Gas tank was only half full at pickup.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

DORVAL M. 
Rating:
5.0

Gou did good

Joane H. 
Rating:
4.0

Customer did not leave a comment.

ARSENIO S. 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH J. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE C. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Very helpful and engaging.

ANITA J. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
3.0

After hours return

Darnell J. 
Rating:
1.0

I was lied to on the "800" number, I was mislead in the store. I will NEVER use Uhaul again, and I will post this to Facebook and Instagram and Twitter. I am DONE with Uhaul

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

JEROME S B. 
Rating:
3.0

Equipment was well-maintained and staff was helpful!

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Great service

CHRISTIAN G. 
Rating:
4.0

Good Job Team Canterbury! Keep up the Great Work!

Devonte B. 
Rating:
4.0

Customer did not leave a comment.

TONI W. 
Rating:
5.0

The entire team here was highly informative and helpful. Friendly atmosphere

Terese M. 
Rating:
4.0

Customer did not leave a comment.

Damira R. 
Rating:
5.0

Customer did not leave a comment.

TAMICCA R.  |  First Impressions 
Rating:
5.0

Everybody was great and made my process a smooth process when moving.

Vanesha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOREZ R. 
Rating:
5.0

Customer did not leave a comment.

chris G. 
Rating:
5.0

Everything was great so no improvements needed

VANESHA B. 
Rating:
1.0

The associate that assisted at return was very rude and stated that I had taken the wrong item yet that was false because it was the same stated in paperwork. Another associate had to intervene to proceed with my return process and stated that the associate was wrong.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

Alexsandro S. 
Rating:
5.0

Customer did not leave a comment.

Lanatia T.  |  Overall Experience 
Rating:
5.0

The woman who waited on me, Amber Hayes, was especially helpful - a very nice, pleasant person to deal with. At times, the facility seems busy and it would be helpful to have a second person there to assist. There should be a minimum counter staff of two.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

The lady who helped me did an excellent job. She told me everything about the car carrier I was renting , and how to use it needless to say I made it to Atlanta safe and sound with the car told behind my truck. Great job

Lloyd R. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
4.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
3.0

Customer did not leave a comment.

Tonesha w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
4.0

The equipment was free of major debris but it needed a wipe down and a minimum broom sweep in the cab and cargo area. Nothing major. Small paper and fragments. But the cab should be wiped down. I could tell it wasn't. During this age of COVID that should be a priority.

FREDDIE A. 
Rating:
5.0

Keep up the good work

TIMMIE S. 
Rating:
1.0

Where do I begin? Not even 20mins after leaving with the trailer the lights went out. I called and was on hold only to be told there was nothing they could do by phone. Went back to the location and the lady acted like I was inconveniencing her. Upon returning, the employees were so busy on a smoke break in the car that they couldn't print my receipt. Then they processed the recap day later and over charged me. When I called to get it corrected I was put on hold for 10mins then asked can I call back because they were busy with a lot of customers. I drove to the location within 10mins only to find out there were NO CUSTOMERS there. The employees were talking about what they were eating for LUNCH. This location was so unprofessional.

SHAQUALA B. 
Rating:
3.0

Customer did not leave a comment.

HANNAH B. 
Rating:
5.0

Before pick up at this location I reserved at a location in New Lenox IL. However they had called me and told me the previous person who has the truck isn't answering and they can't provide me with my reservation an hour before I had to pick it up. After searching online bc calling uhaul didn't work I finally found a place. This was a major inconvenience and extra money spent for movers and miles because the location was a lot further.

RAMI M. 
Rating:
5.0

Customer did not leave a comment.

Vanesha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

TAMARA H. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

ANDRA F. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
2.0

Honestly, this review is for every experience I've had with this location in the past two months. They are always busy and sometimes the phone doesn't get answered. The staff is nice but management is terrible. I had an issue two months ago and the manager is never there when I go in, never available over the phone nor in person, does not return phone calls even when the call back is scheduled through 1-800 customer service number. After I've completed my move I will never use nor recommend this location.

KEISHA N. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Nice, friendly staff, just not enough of them. The wait was long. A kiosk for those of us who completed all the paperwork online would be great. An express return would also be nice.

John N. 
Rating:
4.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

CHERYL P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Friendly staff at the front desk, only wish that they have more people working, waited for 15 minutes for my turn to be serviced.

DAN ARNELL B. 
Rating:
1.0

I made my reservation online. Every single thing was wrong after I submitted the order. Then I spent 1 hour and 50 minutes on hold and that person deleted my original order so I had to go even further to get a trailer, then the people at Markham made me wait 45 minutes while they cleaned returned units, then the order wasn't nderstood that I wanted to drop the trailer at Oak Lawn so I had to call you again to arrange that. Then, I was called 5 days after dropping off the trailer saying they never received the trailer, and finally I was charged an additional $110 a week after I dropped the trailer. So I called Uhaul and was told they “billed me but immediately canceled the billing”. Well, I don't have my money back 24 hours after you over billed me $110. Uhaul needs to get its head out of its ass. Fuck off

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Tonesha w.  |  First Impressions 
Rating:
5.0

Nothing

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

After days of uhaul.com giving us the run around. Finally being able to pick up my vehicle at this location was simple and fast. The guy was nice and extremely helpful after the hassle we've had with uhaul all weekend. We even got an upgraded dolly since our original dolly was out.

Virginia K. 
Rating:
1.0

I was contacted by scheduling that my reservation can't be met at the location it was originally set for. I was informed i would have to go all the way ro hammond to get a trailer, my wvent was in Gary IN which means i would have to go to hammond, got back to Chicago, load up go back to IN and repeat this after the event was not offered any kind of compensation for the huge inconvenience, i ended up finding my own trailer closer to me to save all the extra over head on my end. As a weekly rental client I expect better service.. i rent every week atleast 2 units from uhau this is unacceptable

ALFRED W. 
Rating:
3.0

There were 2 workers there. But only one was really helping the customers. In turn making my wait time there a bit longer then I expected. Other then that. It wasn't a bad experience..

LATASHA S. 
Rating:
5.0

Donte is a great employee for uhaul.

MARVIN W. 
Rating:
2.0

The gentleman that helped me when I was picking up was professional. But when I needed help dropping my truck off, a woman took my call and she had horrible customer service.

JEFFREY S. 
Rating:
5.0

Our customer service agent was extremely helpful we were able to pick up rental quickly.

David J. 
Rating:
1.0

Customer did not leave a comment.

ALYSSA M. 
Rating:
5.0

Devonte and the entire staff are always professional and more importantly, friendly.

MICHAEL F. 
Rating:
5.0

Hire more employees service was a little slow, but the ladies were very nice and doing the best that they could. I will use your services again but ihopeits a little faster. And maybe put an air conditioner in waiting area

DEBORA L. 
Rating:
1.0

You cancelled my reservation the night before my move and left me scrambling to find another reservation that was 45 minutes out of the way, too small of a truck, and horrible hours. I will never use U-Haul again

Nicholas P. 
Rating:
2.0

The person was getting the car back after we are returning, saw and said "Ohh you still have some stuff in it." while we are moving some staff our of moving track to our car yet still decided to drive the track away and the tracks doors were still open while she was driving. When I asked her to stop she said " She is just moving in another place." What happened the communication? It is very bad customer service. Her attitude in general was very negative. She was busy watching her show or whatever she was watching in her phone and it was obvious that she did not like the distraction.

LARRY F. 
Rating:
4.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

I asked for a 20 length truck and they gave me a 26 length truck. That truck was too large to drive.

Reginald C. 
Rating:
5.0

This location was trying to help me that's why im giving this rating. My truck was supposed to be at another location only to get there and no trucks there. This location had all trucks reserve but they allowed me a truck until 1pm. I did not get to move all my things

MELODY C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Naija L. 
Rating:
5.0

Very impressed with the check out app for returning the truck after hours.

MILTON D. 
Rating:
4.0

Customer did not leave a comment.

ARSENIO S. 
Rating:
4.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIENNE D. 
Rating:
5.0

Customer did not leave a comment.

BERNIE S. 
Rating:
5.0

Thank you for quick check out

Michelle B. 
Rating:
5.0

Nothing they were GREAT

LATISHA H. 
Rating:
5.0

did the app 24/7 keys were not in lock box. Good thing place was opened for business @7am to retreive the keys

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

BONNIE N. 
Rating:
5.0

Customer did not leave a comment.

Leroy H. 
Rating:
4.0

The bed of the truck was dirty.

Brian P. 
Rating:
4.0

When a user makes a reservation and the website confirms it, then the reservation is fucking made. No heads up for a missing truck or anything. Fuck Uhaul.

Eivydas R. 
Rating:
5.0

My experience at this facility was outstanding!! No improvements necessary in my opinion.

ROBERT M. 
Rating:
5.0

Everything was convenient.

ANGELA J. 
Rating:
5.0

The young man was working alone, hire more help

EDDIE F. 
Rating:
5.0

The improvements would have to come from me as for the check-in drop off convenience. You have made it easy and as for business you were great!

ANGELA J. 
Rating:
4.0

Customer did not leave a comment.

Lanatia T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONNETTA T.  |  Overall Experience 
Rating:
5.0

I moved out 6/2/21 And not on 6/11/21

Juanita C.  |  Overall Experience 
Rating:
5.0

I was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.

LAWONDA P.  |  Overall Experience 
Rating:
5.0

I’ve never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.

lori g.  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service, product knowledge, and professionalism of the staff.

ANNE S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shonta b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUANDONDA C.  |  Overall Experience 
Rating:
5.0

No silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you

Solomon R.  |  Overall Experience 
Rating:
2.0

The doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.

Feras M.  |  Overall Experience 
Rating:
5.0

The manager was friendly and helpful.

june t.  |  First Impressions 
Rating:
4.0

The customer service was very good!!!#

Agnes M.  |  First Impressions 
Rating:
5.0

Very convenient and hassle free

Katherine R.  |  First Impressions 
Rating:
5.0

The young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"

Erica L.  |  Reservation 
No reviews have been submitted for this location.

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