Customer Reviews for U-Haul Moving & Storage of Canton

1,123 reviews

6229 US Hwy 11   Canton, NY 13617
(North Of Hwy 68 & 11)

(315) 386-8154

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(315) 386-8154

6229 US Hwy 11
Canton, NY 13617
(North Of Hwy 68 & 11)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KA HO L. 
Rating:
1.0

This location refused to give me the veteran discount that U-haul offers. He said, "We're no where near a military base." FYI- Fort Drum is about 30 miles away from this location. Additionally, I was charged a fee for extending my reservation. Normally this would be acceptable, however, a corporate representative told me (via phone call 12/2/21 @ 9:11am) that I could have a no-cost extension because the equipment was already rented and I would not be able to extend my rental for a full 24hrs. So, we agreed on a no-cost extension to 9:30am the next day, and she said that she would add a note on my account about the veteran discount.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

GARYJOHN C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY CARL W. 
Rating:
2.0

Customer did not leave a comment.

RAYMOND G.  |  Overall Experience 
Rating:
5.0

I'm very satisfied with the service you provided from when I first inquired on renting a Ubox for moving from one state to another across the country. It arrived on time and your specialist was friendly. I would recommend UHAUL. Thank you

Muriel D. 
Rating:
4.0

Customer did not leave a comment.

MARC L. 
Rating:
1.0

I reserved a 6 x12 trailer at one location. I received a call later that day and was told the only trailer they had available was over an hour away and only a 5 x 10. I agreed to use that trailer as I had no other option and requested to drop it in my hometown. When I tried to drop the trailer at a location different from where I picked it up I was informed there was a charge for 3 times my rental if it wasn't delivered back to where I picked it up from. After calling U-Haul customer service they were unwilling to help and as a result I had to drive over an hour once again just to drop the trailer back off. Very disappointed in the customer service team and reservations teams at U-Haul. Will do everything I can from now on not to have to rent from them.

PAULN J. 
Rating:
5.0

The pick up of the trailer was great no problems the ride to here was very good no problems and the delivery date was very good it gave me time to unpack and to bring over the rest and no hurry to get the trailer back on time but plenty of time to get settled when I got there to u-haul the storage clean and will be heated and cool in the spring and summer I really like that thank you so much for making my trip a success.

kathleen l.  |  First Impressions 
Rating:
5.0

Person who took care of us was behond helpful and friendly. 2nd time going to this location, I will recommend here always

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
3.0

The truck was very well maintained and clean. It drove very well also. I had one minor irritation and they made it right. Left the facility happy!

Laurie G. 
Rating:
4.0

Very polite and efficient man on duty and very helpful

DANIEL EDWARD D. 
Rating:
5.0

Easy pickup and drop off - thanks!

Herbert V. 
Rating:
5.0

Easy to reserve, very helpful.

RF JR T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYCARL W. 
Rating:
5.0

Customer did not leave a comment.

Sascha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandy M.  |  Overall Experience 
Rating:
5.0

This is a great drop off location. Used the mobile check-out system and I noted that there was a duplicate charge for 2nd day rental and safe move. Canton staff member fixed the issue and correctly charged me the extra mileage. I'd definitely rent from this location again.

Ivan K. 
Rating:
5.0

Customer did not leave a comment.

LUC T. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
5.0

Very efficient and quick drop off process.

James B. 
Rating:
5.0

Customer did not leave a comment.

JERRE,SCOTT K. 
Rating:
4.0

Make the running boards on the side of the vans come out just 2-3 inches more . They are more of a trip hazard than a help right now. Other than that everything was excellent

DERRICK DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Excellent customer service. Was in, set up and on my way very quickly and return was super easy. Thank you!

KASSANDRA M B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

The staff is great, always helpful and friendly.

LAURIESUSAN H. 
Rating:
5.0

Customer did not leave a comment.

NANCYEILEEN P. 
Rating:
5.0

I paid $339 in June for the same car carrier that I just rented that I paid $710. Price Gouging?

TIMOTHYM H. 
Rating:
5.0

Kudos to the personnel at this location. Great communication skills, explained well the answers to any questions asked of them. I would recommend this facility to anyone.

DANIELJ R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ANN B. 
Rating:
5.0

Customer did not leave a comment.

Alfred B. 
Rating:
5.0

All his good.

JAMESVINCENT B. 
Rating:
5.0

Customer did not leave a comment.

SHANEMICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
2.0

Location is always horrible and if any of the other locations had availability I would use them. I called to change my reservation and it went right to the corporate number. I was told I could drop it at any location. I called the next morning to verify my drop off location. I was then told I had to bring it back to that location. So instead of having a one day one way rental I had to drive my truck with a tow dolly attached through the city for 2 days and drive it home. I feel like I should have been able to keep it for only one day.

ERICAA L. 
Rating:
5.0

Customer did not leave a comment.

Rachel E H.  |  Overall Experience 
Rating:
4.0

Better waiting facilities.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Maybe a better waiting area - paper? Coffee? Nicer looking?

HARVEY S. 
Rating:
5.0

Well done

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Matt, Dave and Kyle are great guys. I always go to the Canton Ny location for my truck rental needs.

Ed K. 
Rating:
5.0

Customer did not leave a comment.

Aneta O. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Everything was good and clean. Cargo van ran wonderfully. People were efficient and professional. We will be coming back.

DOUGLAS GORDON F. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Staff very helpful

PAULA J S. 
Rating:
5.0

Just keep doing what you r doing great team

MILTON S. 
Rating:
5.0

Customer did not leave a comment.

Pradeep I. 
Rating:
5.0

Very friendly and professional staff.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

ZIADI A. 
Rating:
5.0

Customer did not leave a comment.

MICHAELALEXANDER S. 
Rating:
5.0

Very helpful and friendly staff!

SOMMER G G. 
Rating:
4.0

None quick and easy return

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT DENNIS M. 
Rating:
5.0

Kyle and Matt went above and beyond when we showed up yesterday due to our van breaking down-as we were bringing our daughter to Clarkson University! They not only helped get us into a van so that we could get her to school but they helped with AAA and connecting us to a garage that could fix our van. Matt and Kyle are top-notch and UHaul is lucky to have employees such as them that show that amount of car, concern and effort to help customers. They turned what could've been an extremely stressful event into something that was quite manageable. A big thank you to them both!! 😄

CAROLINE M. 
Rating:
5.0

This was much better than the other location and thank goodness I was able to drop off the trailer where I wanted to.

Steven K. 
Rating:
5.0

They were great, very patient and super helpful. I have no complaints

Maddie M. 
Rating:
5.0

He charged us for 15 miles when we only had it for 3. Plus also charged us the $14.00 for insurance that I said I didn't want when I reserved my truck. How do I get a refund for mileage?

OLIVIA H. 
Rating:
5.0

Customer did not leave a comment.

Lonnie B. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
3.0

I rated this visit "average" as I have nothing to compare it to. The staff was friendly and appreciated the phone call in advance, confirming the appointment and setting a definite time for the work to be completed.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Martin D. 
Rating:
5.0

Customer did not leave a comment.

Arthur W. 
Rating:
3.0

Customer did not leave a comment.

Francesca T. 
Rating:
5.0

Scent in the drivers seat was a little strong for me, but otherwise a good experience.

ZACHARY AARON C. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Carmen A. 
Rating:
5.0

The truck we rented was clean and ready to go. The staff was friendly and knowledgeable.

JOHNWILLIAM T. 
Rating:
5.0

Done in a timely matter

William H. 
Rating:
5.0

It's was good trip !! The service person was very friendly

KEITH W. 
Rating:
1.0

We were not given the 12 furniture pads we paid for. After trying to call twice and being on hold for a half hour, I finally got a hold of someone at the store. He said he forgot, he didn't look at our invoice. He didn't offer any compensation, he said 'you can come back here and get them'. Well that was 45 minutes 1 way, and we needed to pack that night. I asked if there were any located near us, he said he could not look that up. He said he could give me a refund for them, but then he tried to in his system and he said he was not able to give me a refund, (but we needed them anyway). While I was explaining to him how much an inconvenience this was I got 'disconnected' from him, twice, and when I tried to call back the 3rd time he did not answer. I called customer service again and they found a location close to me with pads, but we had to pay for those also. When we went to get them, they were stored at a tobacco shop in Hogansburg and they smelled like smoke. What can you do?#1 Give your employees training on how to be professional and if they're not then they need consequences #Teach them how to make things right and make sure the customer is satisfied. #3 Give them the authority to give credits on orders that are already completed, he was not even able to give me a refund on an item that I did not receive. #4 Make sure they do their job and check the tickets/ invoices to ensure customers are leaving with all of the items they paid for. #5 Record the phone calls that are local too, I think he hung up on me twice and then did not answer the 3rd time. #6 Make your wait time shorter on the customer service line. #7 Give employees the ability to check the inventory other stores, or tell them they need to call other stores for people. I had to jump through hoops to figure out how to fix his mistake. #7 Make sure all the customer service reps on the main line are friendly and helpful, and make things right. A person I talked to about the pads missing, who found them at a new location, said that we would not get any credit off of our bill for the inconvenience, gas money spent, time wasted etc.. She did not seem to care at all. #8 Send out a memo to all the employees about who does what. I was told by local stores that customer service were the only people that could give credits on bills, I was told by customer service that they local reps are they only ones that could give credit on bills. After I told customer service this, they said they get told that all the time. Well no one is giving the right messages and someone is always passing the buck and telling the wrong information to the customers. All they could finally say in the end was 'tell them when you drop off the trailer.' Also, in the beginning of this debacle, I called customer service because I originally scheduled the trailer to be picked up in Massena, and they told me later on my voicemail that week that it was not available at that location, that we would have to drive 45 minutes away. I tried to call back and talk to someone about it and I was on hold for 20 minutes, and then 1 minute before they closed someone picked up the phone and hung up on me, and of course when I called back no one answered because it was closed for the day. I called back the next day and was hold for approximately 25 minutes before I finally got to speak with someone.

Beth P. 
Rating:
3.0

The manager was working out back when I arrived so we waited a while. A sign to say that was the case would have been helpful just to let me (the customer) know that was the case. Otherwise experience was great.

Carla P. 
Rating:
3.0

Explain your app and procedures

MATTHEW PHILIP S. 
Rating:
4.0

Staff was very helpful!

HILLARY R. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Awesome service from Matt and his staff, friendly, on time.

Ron D. 
Rating:
5.0

Excellent service as always from Matt and staff. Truck was ready to go and very clean. They are friendly and very quick and helpful. This is a nice place to do business.

RONALDBLAKE D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KEYES W. 
Rating:
3.0

Customer did not leave a comment.

EDWINA H. 
Rating:
5.0

Did not communicate much with the return facility but all went very well

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

You need to add operators to ypur 1-800 # calls as 50+ minutes is nothing more than an abuse to your customers.

William S. 
Rating:
5.0

This U-haul location was excellent, we rented a Uhaul from her for an interstate move. The whole experience was excellent and I would highly recommend this location to the next customer!

Vinu N. 
Rating:
5.0

Customer did not leave a comment.

DAWN L. 
Rating:
5.0

Customer did not leave a comment.

ALEC NICHOLAS W. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Franco B. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Second rental in a week! What an amazing experience again. It is the retail employees who make uhaul shine. This time I was blown away by the customer care and service from Kyle. Great renting experience!

JAMESMATTHEW H. 
Rating:
5.0

Absolutely love the customer care I received from Matthew and Tanner. So professional, kind and caring. I was just blown away. Please let them know that I really appreciate their customer service. I will definitely be back for future moving needs to the uhaul in canton ny.

JAMES MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

SHEILALEE Y. 
Rating:
5.0

Great service from Matt and all the staff. They have the equipment there and ready. Fast in and out. Very courteous people.

RONALDBLAKE D. 
Rating:
1.0

My Ubox was supposed to arrive June 1, 2021, I was charged for shipping, but it was never shipped. Finally got through to Uhaul to ship it the following week, but still have not received it. Today is June 22, 2021

Mary L. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Kyle and the whole staff were friendly, super helpful and found a way to fulfill all my requests and questions. I would highly recommend them to anyone making a move or needing storage.

CATHYDIANE D. 
Rating:
4.0

Customer did not leave a comment.

Savannah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck S.  |  First Impressions 
Rating:
4.0

Kyle was awesome. Happy to have gotten the service because I was in a pinch in between moving. Thanks UHaul!

Brianna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaianne P.  |  First Impressions 
Rating:
5.0

it is always pleasant working with staff at the Canton U-Haul, they are very helpful and knowledgeable

ED M.  |  First Impressions 
No reviews have been submitted for this location.

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