Customer Reviews for U-Haul Moving & Storage of Canton

1005 reviews

6229 US Hwy 11   Canton, NY 13617
(North Of Hwy 68 & 11)

(315) 386-8154

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 386-8154

6229 US Hwy 11
Canton, NY 13617
(North Of Hwy 68 & 11)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rory W. 
Rating:
5.0

Customer did not leave a comment.

RONALD H.  |  Overall Experience 
Rating:
5.0

Excellent experience

Amy S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERW W. 
Rating:
2.0

Customer did not leave a comment.

ZANE MICHAEL A. 
Rating:
5.0

We were helped by the most amazing representative by the last name Cabanis. I hope that he is given some kind of reward for the quick speedy wonderful service he delivered. Truly exceptional!

AIMEE G. 
Rating:
5.0

They were outside waiting for us!! good staff and very helpful. Canton U-haul is terrific!!! Dave, Kyle everyone helpful.

JAMESSTEWART S. 
Rating:
4.0

Customer did not leave a comment.

Harris S. 
Rating:
4.0

App gave me some trouble at this location due to bad network issues, but that's not the fault of the employees, more an issue of the location. Very nice and friendly workers, got what we needed fast and easy

JOSEPH DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Ronda I. 
Rating:
3.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Train your answering service people better.

EDGAR C. 
Rating:
5.0

Customer did not leave a comment.

EDWARDA F. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Very helpful. Very friendly.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

I rented a unit for almost 3 years. My items were in the same shape as when placed there. There were no smells, no mildew, no insect infestations, no rodents. I am so appreciative of how Canton U-Haul maintains their property. Thank you for the peace of mind! Donna E.

Donna E.  |  Overall Experience 
Rating:
5.0

Matthew was very helpful and welcoming, explaining, patiently, how to operate the unit. I feel confident about the security of my stored items and the convenience of accessing the unit.

Alexandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela O. 
Rating:
4.0

Customer did not leave a comment.

Savannah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susannah F. 
Rating:
5.0

The interior side of the windshield could have been cleaned, and when the defroster on the windshield turned on pet hair flew out and covered the cab

Jonthan S. 
Rating:
5.0

Customer did not leave a comment.

KENTONMARK Z. 
Rating:
3.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

Allison C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Walter B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINEVAN DE B. 
Rating:
5.0

It's all good.

DAVIDA S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD ANDREW E. 
Rating:
3.0

My goods arrived kinda safe. The latches on the top and bottom were unhooked. The middle latch was bent down so far we had a hard time getting the lock off. All my stuff was leaning forward and when we finally got the lock off and the door open everything almost fell out. Looks to me like it was not a smooth ride and no care what so ever was taken between Argyle TX and Canton NY. I can say however that the U-Hall Staff in Argyle TX and Canton NY were helpful and friendly and I appreciated that.

Celine N. 
Rating:
5.0

Keep doing what that team is doing. It's a pleasant atmosphere and very clean and Very respectful group.

ERICW M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

ROYT R. 
Rating:
5.0

Customer did not leave a comment.

MIKAYLA MARIE T. 
Rating:
5.0

e, we rented a utility trailer for two days and got rained out on one of them, I called ahead of my return time and asked if I could rent for one more day and there was no problems on either end. Thank you from the McPherson family

Joseph M. 
Rating:
5.0

Rented the enclosed trailer to move my daughter. Staff helped hook up the trailer and unhooked when I returned. Everyone was polite and very professional.

ROBERT BENJAMIN P. 
Rating:
5.0

Customer did not leave a comment.

RICH R. 
Rating:
5.0

Customer did not leave a comment.

Chelsea S. 
Rating:
5.0

staff is cordial, accommodating; vehicle was great. I highly recommend

sal C. 
Rating:
5.0

Customer did not leave a comment.

PAUL STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Virginia T. 
Rating:
5.0

Easy pick up and return. Personable and attentive staff.

A F. 
Rating:
4.0

Being able to drop height of seat bc my right leg swelled

Kelly D. 
Rating:
5.0

Free fresh coffee would be nice...

PAUL STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN C. 
Rating:
5.0

It's all good!

DAVIDA S. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

LESLIEC II H. 
Rating:
5.0

Customer did not leave a comment.

GLENNC S. 
Rating:
5.0

Customer did not leave a comment.

Chuck S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Kyle is awesome! Thanks UHaul

Brianna S. 
Rating:
5.0

How about you pick up or drop the equipment at the customers home within a given radius. Make it a paid service. Maybe just offer it on the smaller trailer options. Could be a nice niche in the market. And would play nice when advertising against the competition. Also found it interesting there were no

STEPHANERNEST JR B. 
Rating:
5.0

All good

DAVIDA S. 
Rating:
4.0

Kyle was awesome. Happy to have gotten the service because I was in a pinch in between moving. Thanks UHaul!

Brianna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Customer did not leave a comment.

SANDOR D. 
Rating:
5.0

Nice folks. Nice place. Been there a few times.

Matthew M. 
Rating:
4.0

Have more available sizing.

DUSTINJ D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMEARL H. 
Rating:
5.0

Kyle was great and very helpful. I will recommend them to everyone.

LAWRENCEROBERT P. 
Rating:
5.0

Customer did not leave a comment.

ARTEM M. 
Rating:
5.0

Customer did not leave a comment.

Trisha L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

LUISANTONIO M. 
Rating:
5.0

Matt is very professional, very friendly, I would rent and or work with him again.

CLARK C. 
Rating:
5.0

Good the way it is, thanks

LAWRENCE OWEN R. 
Rating:
5.0

Quick service, easy shopping for supplies, and overall very convenient. Price is a bit high.

Kristopher K.  |  Overall Experience 
Rating:
3.0

I would have liked not to have walked all the way to back parking lot to get it and across icy parts of parking lot

Cherie L. 
Rating:
5.0

Staff was polite and attentive. I would definitely recommend this location in the future.

Robert S. 
Rating:
5.0

I was very happy with the entire rental experience.

WILLIAMDALE JR B. 
Rating:
5.0

Everything was perfect

vicki L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

RANDALL JOHN G. 
Rating:
2.0

Everything was great. Just continue what you are doing.

DONALD DAVID T. 
Rating:
4.0

Customer did not leave a comment.

tina T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

AMY G. 
Rating:
5.0

Excellent job - I needed a truck last minute and they were able to get me a truck right away, excellent customer service!

MARIJO H. 
Rating:
5.0

Customer did not leave a comment.

RONALDE H. 
Rating:
5.0

Customer did not leave a comment.

Ward D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS ERFIELD J T. 
Rating:
5.0

Customer did not leave a comment.

kathy C. 
Rating:
5.0

well done

KEVIN S A. 
Rating:
4.0

Because of Covid, the location was set up for absolute minimal interaction with the staff; it worked well, and the return process took less than 10 minutes.

Cynthia L. 
Rating:
5.0

They were very friendly and helpful. Great experience. Mathew was very accommodating to our needs.

LAWRENCE ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Miranda F. 
Rating:
5.0

Customer did not leave a comment.

Shaianne P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dkota W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOHN JR H. 
Rating:
5.0

Customer did not leave a comment.

CHARITY LYNNE D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
5.0

Clean facility, friendly and professional service. Great experience! Thank you!

KEITH JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

Last time I dropped off a trailer it took 3 weeks for place on 1518 in Schertz TX to enter return into system. This caused me to be put on your do not rent list. It took two hours for me to rent a trailer. The system was down and I had to call a center to have my name taken off the do not call list which was not because of me but because of your rep not doing her job as she should. I will never ever go there again.

JAMES H. 
Rating:
5.0

Upgrade your computer system. I rented a 15 foot box truck and the ENTIRE system nationwide was down for an hour. Along with several other customers, I waited in the store for OVER 60 MINUTES, simply waiting for the system to work so the paperwork could get completed. Matt did a GREAT job during the time everyone was waiting-- but it is a situation that he should never have to be in. I cannot imagine the stress he felt, though he did not show it. Exemplary employee, and a skilled customer service expert. When I had my hitch installed on my Volvo the system crashed for around 20 minutes. Considering that both times I've done business at U-haul the computer system crashed, I must implore you to upgrade your system for your customer's future business with your company, and for your employees who are left in the lurch when the computer system goes down.

Diana T. 
Rating:
5.0

Your answering system is annoying. I never spoke to an employee due to long wait times. Play elevator music and cut out the advertising.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

stan S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D B. 
Rating:
5.0

Great and affordable service and Pleasant staff -Thank you for making my trip possible!

SARAH IRENE RACH P. 
Rating:
4.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

Jon L.  |  Online Move In 
Rating:
5.0

Truck ran well and was shockingly clean. Employees at this location were very friendly and helpful.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Quick, responsive, and helpful. Would recommend.

Daniel N. 
Rating:
4.0

Two weaknesses: 1) The alarm goes off every time I open my unit. 2) There is no response to #1. In other words, there is no security.

michael g.  |  First Impressions 
Rating:
5.0

it is always pleasant working with staff at the Canton U-Haul, they are very helpful and knowledgeable

ED M.  |  First Impressions 
Rating:
5.0

The staff was friendly and knowledgeable. I will be returning again to use this facility.

Tasha D.  |  Overall Experience 
Rating:
4.0

My only issue was a bird pooped on some stuff 🤷🏻‍♀️ Other than that it was perfect. I’m not sure how the bird got in there.

Kristin B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele V.  |  Overall Experience 
Rating:
5.0

very convenient

Savion B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy a.  |  Overall Experience 
Rating:
5.0

Amazing is all I can say. This was last min and they were so helpful and I’m greatful 💕

Kristin B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele V.  |  First Impressions 
Rating:
5.0

Doreen and Dave are excellent Uhaul customer service representatives. They made the whole experience seamless.

Sherry T.  |  First Impressions 
Rating:
5.0

Everyone was pleasant and very easy to work with.

Ryan C.  |  Overall Experience 
Rating:
1.0

The folks were extremely helpful. However, I think they should sell rodent/pest control items as well for the storage units. We had quite a bit of mouse feces scattered about on our boxes.

Joanna S.  |  Overall Experience 
Rating:
5.0

Thanks for going out of your way to help me!

KEVIN M.  |  First Impressions 
Rating:
5.0

Excellent service

STEPHANIE S.  |  Overall Experience 
Rating:
5.0

New York Uhaul is on point Virginia is NOT Sorry not sorry

Roma B.  |  Overall Experience 
Rating:
5.0

The staff was very busy upon my arrival but took their time and gave excellent one on one service. Extremely courteous and worked with me in renting a storage unit. thank you to the staff.

RONALD H.  |  First Impressions 
Rating:
5.0

Our items were stored in U-Box containers very securely for more than 4 months. Kudos to General Manager Matt DePier and his crew!

MERT K.  |  First Impressions 
Rating:
5.0

Just need to get 24 hours access to the buildings and units up and working properly.

amy p.  |  Overall Experience 
Rating:
5.0

The only negative comment I could say about the facility is that the internal storage units were not asseseable as well as outside, 24x7.

Kyle B.  |  Overall Experience 
Rating:
5.0

Your customer relationship is beyond words courteous and professional . Thank you ! see you next year.

Carol A.  |  Overall Experience 
Rating:
5.0

Facility is clean and I would recommend to a friend staff was friendly

sophia A.  |  Overall Experience 
Rating:
5.0

Matt was so helpful and courteous!

Morgan R.  |  Overall Experience 
Rating:
3.0

Not happy that I paid for another month lended up moving my stuff out & got NO REFUND 3 days into month & was told he was going to renting that unit out they are getting paid twice ABSURD.

John L.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff.

Michael R.  |  Overall Experience 
Rating:
4.0

thank you all very much for your sevices you all very helpfull

James C.  |  Overall Experience 
Rating:
5.0

The staff there have always been courteous and helpful. The storage locker and its surroundings were always very clean.

SANDRA S.  |  Overall Experience 
Rating:
5.0

Matt was extremely helpful in setting me up with storage space -- calling back to follow up, and answering all of my questions fully.

Arun B.  |  First Impressions 
Rating:
5.0

Excellent Accommodations

tracey v.  |  First Impressions 
Rating:
5.0

Friendly, welcoming and respectful establishment! Pleasant staff. Clean location!

Caprice Y.  |  First Impressions 
Rating:
5.0

The person I spoke with was very patient and kind.

Liyah J.  |  First Impressions 
Rating:
5.0

Excellent service and advice!

Michael R.  |  First Impressions 
Rating:
4.0

Was very helpful and patient

jasmine s.  |  First Impressions 
Rating:
5.0

The representative who helped us was very professional and courteous.

Ruth F.  |  First Impressions 
Rating:
5.0

They did an excellent job keeping everything clean and accessible, even in snow.

Kyle B.  |  Overall Experience 
Rating:
5.0

have just begun my connection with the U-Haul in Canton and so far I am very pleased .

lynn m.  |  First Impressions 
Rating:
5.0

The staff are great!!

William B.  |  First Impressions 
Rating:
5.0

Customer service was perfect

tyriq b.  |  First Impressions 
Rating:
5.0

Matt was extremely helpful and very pleasant to speak with. He explained the whole process of renting a unit. I would definitely recommend this location to anyone who is looking for a storage unit.

amy p.  |  First Impressions 
Rating:
5.0

I've used UHaul several times and regardless which state I travel, they've made the moves smoother. 💪👍💖

Roma B.  |  First Impressions 
Rating:
5.0

Very friendly staff and helpful

jordon c.  |  Overall Experience 
Rating:
5.0

Patrick is a pleasure to work with! Everything is pristine at his facility. I cannot recommend enough!

ERICA B.  |  Overall Experience 
Rating:
5.0

Great staff!

sinead m.  |  Overall Experience 
Rating:
5.0

Friendly and efficient service

Jamie A.  |  Overall Experience 
Rating:
5.0

My order was cancelled prior to use. The staff was courteous, kind.

Donna E.  |  Reservation 
Rating:
1.0

Harrassed me for money saying I did not pay and threatened to sell my clothes at a public auction even though I payed in full back in May. Would never come back again.

tamia j.  |  Overall Experience 
Rating:
4.0

na

Chitrani G.  |  Overall Experience 
Rating:
5.0

My daughter and I are very pleased with your facility we’ve been renting from you for almost 3 yrs now

tracey v.  |  Overall Experience 
Rating:
3.0

In May, it was a disaster with the computers down. Then came an email of rates going up in the middle of students belongings in storage. Pick-up day - No one was near the counter to check us out.

carolea h.  |  Overall Experience 
Rating:
2.0

When my box was dropped off, they forgot to take the screws out, thus I could not open the box, after a very frustrating ordeal of getting it to my house in the first place.

hannah m.  |  Overall Experience 
Rating:
5.0

Eger to please great people Thanks

Bryant C.  |  Overall Experience 
Rating:
2.0

What was booked was not even an option at this location and charged more for larger unit. Staff did not care, as it was last unit in college town. Uhaul CS told me to contact MGR at location. JOKE!

Ray C.  |  Overall Experience 
Rating:
5.0

Great experience

Paul R.  |  Overall Experience 
Rating:
4.0

Clean secure facility.

Vincent F.  |  Overall Experience 
Rating:
5.0

Great service and on-time delivery.

Kamal H.  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff. I will definitely use the same facility again!

Briann V.  |  Overall Experience 
Rating:
5.0

Understanding, patient, and very courteous! I will definitely recommend and return to this location for services! Thank you!

Caprice Y.  |  Overall Experience 
Rating:
5.0

Nice staff

william d.  |  Overall Experience 
Rating:
3.0

The only problem I have had is the fact that I have not used the unit for the full month and I'm still being charged a full $100 for the month. I will not be back there to rent from them again.

GILBERT M.  |  Overall Experience 
Rating:
3.0

A couple of the boxes didn’t have very good locks but we made it work. Also you should advertise the size of the interior of box not the outside

Shari G.  |  Overall Experience 
Rating:
4.0

I placed my stuff in storage for two months. Luckly you get a month of storage for free when you us a uhaul vehicle. The uhaul people answered all my questions. I am so glad I used them. It was easy.

Ann r.  |  Overall Experience 
No reviews have been submitted for this location.

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