Customer Reviews for U-Haul Moving & Storage of Carlisle

3850 reviews

1111 Harrisburg Pike   Carlisle, PA 17013
(Rt 11 W Of I-81)

(717) 249-8818

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 249-8818

1111 Harrisburg Pike
Carlisle, PA 17013
(Rt 11 W Of I-81)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ERNEST C. 
Rating:
5.0

N/A

Richard W. 
Rating:
5.0

The staff there where amazing and when out of there way to help out in any way possible. They helped us out greatly when we were going through the huge stress of moving and when we were in there it was like you were talking with an old friend they were so friendly and I would recommend them to everyone.

DAVID P. 
Rating:
5.0

Loved the local manager's service. Loathe Uhaul's online and on phone customer service experience. Have long loathed same. Corporate seems to have its head up its posterior trying to meet it's own selfish needs (some of which are efficiency which is fine if done right) without regard to its customer. 1) Give the local store manager lots of credit for his attitude and approach which made me a lot less disgusted with the corporation as a whole. 2) Completely redo your customer experience and aim it at the customer. For instance, your $1 enviro fee right at the top of the invoice starts things off on a ludicrously wrong foot. We are not here to do your enviro good deeds for you at our expense. That's your call...and a smart one to...but not something you should ever foist on your customers as a fee. The whole rest of the customer experience process online and on phone needs to be clean sheeted too. LISTEN TO and THINK like a customer.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

CELESTE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
2.0

Friendlier service. Better maintained vehicles.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Pay them back for the amount of gas that they overfilled the tank

CECELIA S. 
Rating:
5.0

I was very pleased with the van. The customer service was exceptional

MARY M. 
Rating:
1.0

I was told my rental was not at the location I was advised and told it was at another location. It was not. It was at the original location. It took me 2.5 hrs of driving back and forth to get the rental. I was still charged full price. I will not be using uhaul again.

Sheila Z. 
Rating:
5.0

This was not my original pick-up location, but wow, what a great customer service experience. The manager, David, literally went the extra mile to make certain I had a trailer at the time I reserved. He drove, after hours, the night before I was to arrive and spent over 3 hours on the road to retrieve the trailer. My original pick-up location was not able to provide the trailer and the corporate scheduling was unable to assure me that a trailer would be available. David was very receptive in helping me. He called me the night before pick-up and promised me the trailer would be at his location when I was to ready to get it. After I arrived, David provided superior customer service the moment I arrived. He worked to ensure that the check-in process and hook-up went super smooth. He had us on the road within 7 minutes after my scheduled pick-up time. His knowledge and commitment to U-Haul is not to be overlooked. He is a true professional who treats customers with the utmost respect and courtesy. I will definitely seek out this U-Haul dealership the next time I require a truck or trailer. Keep up the great work U-Haul Moving & Storage of Carlisle! And thanks so much!

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL Z. 
Rating:
3.0

sales help not helpful, handed me the keys and pointed to the truck. that was the extent of our interaction

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL U. 
Rating:
5.0

The CSR was very helpful and understood my situation he knew exactly what truck to reserve ASAP to pick up in such a short notice.

KIMBERLY D. 
Rating:
5.0

Loved the pick up and drop off via app.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
2.0

When I picked u they were rude and unwelcoming and had attitude problems. When I returned it there was a different employee and he was nice and helpful.

CRYSTAL H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Nothing it was perfect.

KRISTIN S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Shwan helped us and was very knowledgeable and polite!!

TRACY M. 
Rating:
5.0

Quick and easy. Check in was a breeze, customer service was excellent.

DAVID L. 
Rating:
2.0

I submitted my license 5 times for an online pickup. When I went inside the guy tried to skip over me twice and the people reminded him twice we were there first, I said this was bullshit and he chastised me saying he had customers. Those people were behind me talking to one another and cursed on a few occasions. While I leaving the premise he was making fun of me to that same customer.

CHRISTINA N. 
Rating:
5.0

Pay the bill after drop off instead of dropping the rental and using the estimate of the charge.

AUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Great Uhaul location, I got the size truck I needed and no reservation with only 30 minutes notice. Other area locations were sold out. The guys set me up and got me out the door in just minutes... No mucking around, I like that! Fees reasonable. Highly recommend! Thanks, Tim

TIMOTHY B. 
Rating:
5.0

The employee was respect full and kind. I'm going to use them alot

SHAWN C. 
Rating:
5.0

Walk-in quick same day rental. U-haul set me up. Friendly service. Would use them again.

MARK S. 
Rating:
1.0

When you tell someone they can pickup trailer and drop off somewhere make sure they can. Also when you say your open till 7 don't close at 645. I would never recommend u haul to anyone. Worse experience ever

DELANO H. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
1.0

The truck we got had a coolant leak and apparently none ofnthe fluid levels were checked. We bought coolant after one hour into our 6 hour trip. Then in the every 2 hours we had to add coolant. That is a serious safety issue not to mention we are hauling all of our belongings long distance. What happens if we had to unload that truck again? I will be notifying corporate. Additionally the windshield was cracked and the entire steering wheel was sticky and the cab had trash in it. If I wasn't up against the gun I would've sent it back. I didn't see the windshield till after we they had packed half the truck.

EJAY J. 
Rating:
1.0

Stop it, stop it, stop it! You keep sending contracts to kleinfelter@gmail.com. The owner of that account has NOT done business with you. You do NOT have permission to continue sending email to kleinfelter@gmail.com.

TYLER K. 
Rating:
5.0

Customer did not leave a comment.

Laurie K. 
Rating:
5.0

Customer did not leave a comment.

Marisol R. 
Rating:
5.0

None

ALFRED W. 
Rating:
5.0

it was a great experience, no improvement required.

RICHARD B. 
Rating:
5.0

Nothing that i saw

DUSTIN S. 
Rating:
1.0

I am not a uhaul customer, but you allowed a customer to enter my email address, and then you started sending me lots of messages. When a customer gives you an email address, you should send an email with a confirm-this-is-you link, and only send additional email after confirming the proper address. Contact your corporate office. Tell them they sent the contract with a customer to an unrelated 3rd party. Oops!

TYLER K. 
Rating:
3.0

Pricing is very misleading, and it seems it is designed that way. The truck was poorly taken care of mechanically. Just over 60k miles and it feels like you're driving a vehicle that is about 300k. Take care of your vehicles, and stop surprising customers with $0.99/mile! That is just insane.

ETHAN S. 
Rating:
4.0

Customer did not leave a comment.

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

need more employees

SCOTT H. 
Rating:
4.0

Customer did not leave a comment.

POLLY K. 
Rating:
5.0

Great service - helpful, informative, and quick!

WILLIAMDEAN M. 
Rating:
5.0

Keep it up. Equipment like new and customer service excellent.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

MARC T. 
Rating:
4.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The guy behind the counter was awesome!

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

GLENN G. 
Rating:
3.0

Very disappointed with the rental process, I looked on the website for the area I wanted to rent from and the van was available for the time I requested but yet I was switched to another location 20 miles away. I was told the van was rented during the time I had requested yet the van sat in the parking lot all day and never moved. Why would your system tell me it's available and yet somehow I get switched? Very frustrating .

STEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

ELWOOD T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Nothing could improve the excellent experience, they answered every question, filled every request I had. Very friendly team at this location

Thomas J. 
Rating:
5.0

Very helpful. Installed the hitch ball for me and connected the trailer. Offered suggestions to make trailering even easier next time.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

kurt P. 
Rating:
5.0

Sean offered outstanding friendly customer service and made me feel safe and taken care of.

Brent D. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
1.0

Cab of truck had something spilled on seats, console, and e-brake. Unmarked damage on vehicle. Truck was not pulled out and ready, it was parked in the yard and I had to go searching. Additionally, the app was unpredictable and kept returning to previous pages and made it appear that my changes were not saved. I will not be using the self-service app again, nor will I solicit this location again.

Seth M. 
Rating:
5.0

Thank you!

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

I have used this location several times, never any problems, good rental service!

GARY B. 
Rating:
4.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

The check-in process was wonderful! Don't remember the reps name, but very professional and helpful! Have used UHAUL services along with Mover Helpers in past and will do so again in future! Thank you for a great experience! Jane

JANE W. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Very helpful Employees

Saran G. 
Rating:
5.0

The employee working that day surpassed my expectations. Easy in. Easy out. Down to earth guy.

DAVIN G A. 
Rating:
5.0

Customer did not leave a comment.

Josephine W. 
Rating:
5.0

They were ready and informed and helpfulz

Gerard H. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
3.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Judith H. 
Rating:
1.0

Our trailer we rented from you BROKE in the middle of the freeway, I contacted your roadside assistance and they told us to drive our 31' motorhome towing a Uhaul trailer with our 40k Jeep on it. Your faulty trailers pin broke and left the passenger tire unstrapped. Who knows who that pin hit or if it killed anyone. NO ONE HAS CONTACTED US TO SEE IF WE ARE OKAY. THIS IS NOT OKAY - YOU WILL BE HEARING FROM US ALL OVER SOCIAL MEDIA AND THE NEWS IF WE ARE NOT CONTACTED ABOIT THIS TODAY. 717-603-1699.

JEREMY M. 
Rating:
5.0

everything went smoothly at the store after your online system was unable to work properly.

CHRISTOPHER D. 
Rating:
5.0

The gentleman who was working there was extremely nice was very helpful in making my rental experience 5 stars. I will definitely be renting here again! Thank you!

KEVIN Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

The young man who assisted me was super polite and helpful!!

Bruce G. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

nothing keep doing what your doing

ROBERT S. 
Rating:
4.0

The man that prepared my paperwork was quick and efficient.

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
5.0

Jesse was amazing, very kind and helpful, I told him my husband passed away and I was a bit lost he was compassionate ! Thanks uhaul!

ruth h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mathew w.  |  Overall Experience 
Rating:
5.0

Joseph was extremely busy but very helpful. You need to get him some help.

John S.  |  First Impressions 
Rating:
5.0

All the associates wwre very friendly and helpful everyrime i went in

Jeremy Z.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful staff. Nice facility. Easy access.

Joseph L.  |  Overall Experience 
No reviews have been submitted for this location.

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