Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop it, stop it, stop it! You keep sending contracts to kleinfelter@gmail.com. The owner of that account has NOT done business with you. You do NOT have permission to continue sending email to kleinfelter@gmail.com.
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None
it was a great experience, no improvement required.
Nothing that i saw
I am not a uhaul customer, but you allowed a customer to enter my email address, and then you started sending me lots of messages. When a customer gives you an email address, you should send an email with a confirm-this-is-you link, and only send additional email after confirming the proper address. Contact your corporate office. Tell them they sent the contract with a customer to an unrelated 3rd party. Oops!
Pricing is very misleading, and it seems it is designed that way. The truck was poorly taken care of mechanically. Just over 60k miles and it feels like you're driving a vehicle that is about 300k. Take care of your vehicles, and stop surprising customers with $0.99/mile! That is just insane.
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need more employees
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Great service - helpful, informative, and quick!
Keep it up. Equipment like new and customer service excellent.
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The guy behind the counter was awesome!
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Very disappointed with the rental process, I looked on the website for the area I wanted to rent from and the van was available for the time I requested but yet I was switched to another location 20 miles away. I was told the van was rented during the time I had requested yet the van sat in the parking lot all day and never moved. Why would your system tell me it's available and yet somehow I get switched? Very frustrating .
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Nothing could improve the excellent experience, they answered every question, filled every request I had. Very friendly team at this location
Very helpful. Installed the hitch ball for me and connected the trailer. Offered suggestions to make trailering even easier next time.
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Sean offered outstanding friendly customer service and made me feel safe and taken care of.
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Cab of truck had something spilled on seats, console, and e-brake. Unmarked damage on vehicle. Truck was not pulled out and ready, it was parked in the yard and I had to go searching. Additionally, the app was unpredictable and kept returning to previous pages and made it appear that my changes were not saved. I will not be using the self-service app again, nor will I solicit this location again.
Thank you!
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I have used this location several times, never any problems, good rental service!
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The check-in process was wonderful! Don't remember the reps name, but very professional and helpful! Have used UHAUL services along with Mover Helpers in past and will do so again in future! Thank you for a great experience! Jane
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Very helpful Employees
The employee working that day surpassed my expectations. Easy in. Easy out. Down to earth guy.
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They were ready and informed and helpfulz
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Our trailer we rented from you BROKE in the middle of the freeway, I contacted your roadside assistance and they told us to drive our 31' motorhome towing a Uhaul trailer with our 40k Jeep on it. Your faulty trailers pin broke and left the passenger tire unstrapped. Who knows who that pin hit or if it killed anyone. NO ONE HAS CONTACTED US TO SEE IF WE ARE OKAY. THIS IS NOT OKAY - YOU WILL BE HEARING FROM US ALL OVER SOCIAL MEDIA AND THE NEWS IF WE ARE NOT CONTACTED ABOIT THIS TODAY. 717-603-1699.
everything went smoothly at the store after your online system was unable to work properly.
The gentleman who was working there was extremely nice was very helpful in making my rental experience 5 stars. I will definitely be renting here again! Thank you!
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The young man who assisted me was super polite and helpful!!
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nothing keep doing what your doing
The man that prepared my paperwork was quick and efficient.
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The young man who took care of printing my contract, hooking me up and checking my lights was cordial, thorough and knowledgeable.
Great job!
The employee was extremely rude, not helpful, and overall belligerent.
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Just so easy and convenient when you need a rental. Jesse, the owner, who I've dealt with before is polite and knowledgeable in taking care of my needs. Will use this location again when I need to.
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Great vehicle, and great employees to work with !
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Even though I didn't complete pre-checkout email, the service rep was very efficient about processing my van rental order. Great experience!
I got charged twice
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You need to get your computer working you're employee had to put all the info into his phone then transfer to computer I worry about my personal information being exposed on that phone that might not be secure.
Great as is Thanks
Super convenient and quick process!
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Pickup was simple. Everything was ready when I got there
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Keep up the good work.
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Nothing. The entire process from begin to end was satisfactory.
The young man was courteous and very knowledgeable. Check this in and did everything on his phone.
They advertise for 1995 and I know the mileage but they had all this other stuff on and double it and they don't come back contact you back when you have a problem
I will not recommend u-haul to anyone
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Have more than one guy working. He was busy with one customer for 10-15 mins hooking up a trailer and had 3 more waiting.
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There was only 1 employee and the wait was long. She did the best she could.
I rented the cargo van to pickup a new queen sized bed. The website specifically states that the van would be able to accommodate this size bed. It was very difficult to load the bed into the van, and even more difficult to unload. The rear opening of the van is smaller than the inside of the van. Will not ever rent this type van to move my bed again. Have also warned everyone I speak with of the problems that i had.
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great experience as always.
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Customer did not leave a comment.
Jesse was amazing, very kind and helpful, I told him my husband passed away and I was a bit lost he was compassionate ! Thanks uhaul!
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Joseph was extremely busy but very helpful. You need to get him some help.
All the associates wwre very friendly and helpful everyrime i went in
Very courteous and helpful staff. Nice facility. Easy access.
