Customer Reviews for U-Haul Moving & Storage of Carlisle

3895 reviews

1111 Harrisburg Pike   Carlisle, PA 17013
(Rt 11 W Of I-81)

(717) 249-8818

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 249-8818

1111 Harrisburg Pike
Carlisle, PA 17013
(Rt 11 W Of I-81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

RITA H. 
Rating:
5.0

Truck needed new windshield wipers. Did not know that until I was driving. May want to add to checklist before giving truck to customer.

William S. 
Rating:
5.0

Customer did not leave a comment.

Morad O. 
Rating:
5.0

My experience was great overall.

JEREMY B. 
Rating:
5.0

The people were very friendly

WILLIAM ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

KELLY G. 
Rating:
5.0

Very courteous.

John B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
3.0

Hire people ,poor guys in there are run ragged. Any type of negitivative would be because lack of employees...tell our government stop giving out free money and get these dead beats back to work. thanks for a excellent experience

SCOTT F. 
Rating:
4.0

Customer did not leave a comment.

DANYELLE D. 
Rating:
5.0

Great customer service! Transaction was fast because I got to check in before my appointment. Good concept!!

Vickie T. 
Rating:
4.0

Customer did not leave a comment.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey F. 
Rating:
5.0

Customer did not leave a comment.

JODI P. 
Rating:
4.0

Customer did not leave a comment.

KHADIJAH Y. 
Rating:
4.0

Customer did not leave a comment.

CARL N. 
Rating:
5.0

Customer did not leave a comment.

SHEILA P. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
1.0

I was falsely charged for fuel.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

LEONA B. 
Rating:
5.0

Customer did not leave a comment.

TIAJUANA D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Nothing! Everything was very smooth and the vehicle was great!

Jennifer H. 
Rating:
3.0

Vehicle wasn't clean. Still about 3-4 saliva rings on windshield from GPS units. 3 bald tires, a headlight out which I discovered at 3:30 am as I was trying to drive home in the dark. Still had sandwich wrappers in the cab, steering wheel sticky. In a time of Covid I would think cleaning would be a priority!

Stuart B. 
Rating:
5.0

The staff was friendly and professional. The rental worked out perfectly!

Rebecca L. 
Rating:
4.0

Customer did not leave a comment.

SHANE T. 
Rating:
1.0

I was wrongly charged.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
1.0

Truck was changed to this location due to truck availability in the area. The reservation was for 7:30 AM but when I arrived the truck was not ready and the U-Haul app just said I had to wait until 9 AM when the location opened. No one at customer service could help so we just had to wait. When the place opened at 9 they were able to get me in a truck relatively quickly but there was no acknowledgement or explanation for why the truck was not ready or why I didn't receive a call to let us know to come at 9. I watched the man at the counter make a customer wait for so long to pay for moving straps that the man had to leave without the item. This place was in chaos from the first moment I walked in and it is pretty clear that my truck was not available on time purely due to the negligence of the workers at this location.

JOSE T. 
Rating:
5.0

Location was late registering the drop off resulting in call from uhaul looking for trailer.

Donald Y. 
Rating:
4.0

Attendant forgot to log in the returned trailer, this resulted in additional follow up between Uhaul and myself.

Franklin R. 
Rating:
5.0

Easy to reserve, easy to get into lot, fast paperwork. Easy drop off.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Willie H. 
Rating:
5.0

Great customer service.

JAMES H. 
Rating:
4.0

The mileage posted on the app was not correct and had to be corrected

Bree W. 
Rating:
5.0

Manager apologized for the trailer condition!

Alex L. 
Rating:
4.0

First time using it, was great. I just took out one star because i believe it is a little expensive specially for the milage.

WAEL E. 
Rating:
5.0

Customer service was amazing

RALPH Y. 
Rating:
5.0

Customer did not leave a comment.

DARINMITCHELL A. 
Rating:
1.0

I got caught in traffic because there was a really bad accident on 581 and i was 3hrs late returning my equipment and was charged for another whole 24hrs

Janel G. 
Rating:
5.0

Customer did not leave a comment.

ERNEST C. 
Rating:
5.0

N/A

Richard W. 
Rating:
5.0

The staff there where amazing and when out of there way to help out in any way possible. They helped us out greatly when we were going through the huge stress of moving and when we were in there it was like you were talking with an old friend they were so friendly and I would recommend them to everyone.

DAVID P. 
Rating:
5.0

Loved the local manager's service. Loathe Uhaul's online and on phone customer service experience. Have long loathed same. Corporate seems to have its head up its posterior trying to meet it's own selfish needs (some of which are efficiency which is fine if done right) without regard to its customer. 1) Give the local store manager lots of credit for his attitude and approach which made me a lot less disgusted with the corporation as a whole. 2) Completely redo your customer experience and aim it at the customer. For instance, your $1 enviro fee right at the top of the invoice starts things off on a ludicrously wrong foot. We are not here to do your enviro good deeds for you at our expense. That's your call...and a smart one to...but not something you should ever foist on your customers as a fee. The whole rest of the customer experience process online and on phone needs to be clean sheeted too. LISTEN TO and THINK like a customer.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

CELESTE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
2.0

Friendlier service. Better maintained vehicles.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Pay them back for the amount of gas that they overfilled the tank

CECELIA S. 
Rating:
5.0

I was very pleased with the van. The customer service was exceptional

MARY M. 
Rating:
1.0

I was told my rental was not at the location I was advised and told it was at another location. It was not. It was at the original location. It took me 2.5 hrs of driving back and forth to get the rental. I was still charged full price. I will not be using uhaul again.

Sheila Z. 
Rating:
5.0

This was not my original pick-up location, but wow, what a great customer service experience. The manager, David, literally went the extra mile to make certain I had a trailer at the time I reserved. He drove, after hours, the night before I was to arrive and spent over 3 hours on the road to retrieve the trailer. My original pick-up location was not able to provide the trailer and the corporate scheduling was unable to assure me that a trailer would be available. David was very receptive in helping me. He called me the night before pick-up and promised me the trailer would be at his location when I was to ready to get it. After I arrived, David provided superior customer service the moment I arrived. He worked to ensure that the check-in process and hook-up went super smooth. He had us on the road within 7 minutes after my scheduled pick-up time. His knowledge and commitment to U-Haul is not to be overlooked. He is a true professional who treats customers with the utmost respect and courtesy. I will definitely seek out this U-Haul dealership the next time I require a truck or trailer. Keep up the great work U-Haul Moving & Storage of Carlisle! And thanks so much!

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL Z. 
Rating:
3.0

sales help not helpful, handed me the keys and pointed to the truck. that was the extent of our interaction

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL U. 
Rating:
5.0

The CSR was very helpful and understood my situation he knew exactly what truck to reserve ASAP to pick up in such a short notice.

KIMBERLY D. 
Rating:
5.0

Loved the pick up and drop off via app.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
2.0

When I picked u they were rude and unwelcoming and had attitude problems. When I returned it there was a different employee and he was nice and helpful.

CRYSTAL H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Nothing it was perfect.

KRISTIN S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Shwan helped us and was very knowledgeable and polite!!

TRACY M. 
Rating:
5.0

Quick and easy. Check in was a breeze, customer service was excellent.

DAVID L. 
Rating:
2.0

I submitted my license 5 times for an online pickup. When I went inside the guy tried to skip over me twice and the people reminded him twice we were there first, I said this was bullshit and he chastised me saying he had customers. Those people were behind me talking to one another and cursed on a few occasions. While I leaving the premise he was making fun of me to that same customer.

CHRISTINA N. 
Rating:
5.0

Pay the bill after drop off instead of dropping the rental and using the estimate of the charge.

AUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Great Uhaul location, I got the size truck I needed and no reservation with only 30 minutes notice. Other area locations were sold out. The guys set me up and got me out the door in just minutes... No mucking around, I like that! Fees reasonable. Highly recommend! Thanks, Tim

TIMOTHY B. 
Rating:
5.0

The employee was respect full and kind. I'm going to use them alot

SHAWN C. 
Rating:
5.0

Walk-in quick same day rental. U-haul set me up. Friendly service. Would use them again.

MARK S. 
Rating:
1.0

When you tell someone they can pickup trailer and drop off somewhere make sure they can. Also when you say your open till 7 don't close at 645. I would never recommend u haul to anyone. Worse experience ever

DELANO H. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
1.0

The truck we got had a coolant leak and apparently none ofnthe fluid levels were checked. We bought coolant after one hour into our 6 hour trip. Then in the every 2 hours we had to add coolant. That is a serious safety issue not to mention we are hauling all of our belongings long distance. What happens if we had to unload that truck again? I will be notifying corporate. Additionally the windshield was cracked and the entire steering wheel was sticky and the cab had trash in it. If I wasn't up against the gun I would've sent it back. I didn't see the windshield till after we they had packed half the truck.

EJAY J. 
Rating:
1.0

Stop it, stop it, stop it! You keep sending contracts to kleinfelter@gmail.com. The owner of that account has NOT done business with you. You do NOT have permission to continue sending email to kleinfelter@gmail.com.

TYLER K. 
Rating:
5.0

Customer did not leave a comment.

Laurie K. 
Rating:
5.0

Customer did not leave a comment.

Marisol R. 
Rating:
5.0

None

ALFRED W. 
Rating:
5.0

it was a great experience, no improvement required.

RICHARD B. 
Rating:
5.0

Nothing that i saw

DUSTIN S. 
Rating:
1.0

I am not a uhaul customer, but you allowed a customer to enter my email address, and then you started sending me lots of messages. When a customer gives you an email address, you should send an email with a confirm-this-is-you link, and only send additional email after confirming the proper address. Contact your corporate office. Tell them they sent the contract with a customer to an unrelated 3rd party. Oops!

TYLER K. 
Rating:
3.0

Pricing is very misleading, and it seems it is designed that way. The truck was poorly taken care of mechanically. Just over 60k miles and it feels like you're driving a vehicle that is about 300k. Take care of your vehicles, and stop surprising customers with $0.99/mile! That is just insane.

ETHAN S. 
Rating:
4.0

Customer did not leave a comment.

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
5.0

Jesse was amazing, very kind and helpful, I told him my husband passed away and I was a bit lost he was compassionate ! Thanks uhaul!

ruth h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mathew w.  |  Overall Experience 
Rating:
5.0

Joseph was extremely busy but very helpful. You need to get him some help.

John S.  |  First Impressions 
Rating:
5.0

All the associates wwre very friendly and helpful everyrime i went in

Jeremy Z.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful staff. Nice facility. Easy access.

Joseph L.  |  Overall Experience 
No reviews have been submitted for this location.

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