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Rodney C | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Carlsbad
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure you have trucks at locations customers need to pick up
ALYCA ATabitha the general manager is very knowledgeable and a hard worker. Equipment was in great condition. Experience was A+!
BELINDA BTabitha was very helpful
KENNETH CThe only thing I would change is you guys need a back door. It's a long waking distance to the storage specially carrying couches. I know you guys have carts but they are not big enough for the couches. Staff is super friendly and the storage is impeccable always super clean l.
Selene H | Overall ExperienceTabitha is an excellent manager.
Elizabeth B | First ImpressionsCruise control
MICHAEL BThey were great!!!
ANDREW GCheck in was quick and on the road.
ALAN AHad to wait quite a while since only 1 person was working at the time
DEVON BPerfect thank you
AZIZJON IA very nice and well kept facility. Also very safe and security system through the building.
Elaine O | Overall ExperienceGreat place and good later hours. Helps people getting off at 5-6pm
Kirk K | Overall ExperienceTabitha was able to assist me and I had no clue what I was doing and I’m a middle aged man. Embarrassing. She was awesome and a good attitude along with the lady she was working with.
JOSEPH PI had reserved a mobile pickup. Upon arrival, I noticed there were no dollys in my truck. I had to wait until the store opened only for them to tell me that they didn't have any. They could have told me this several days ago. How was I supposed to load my truck without dolly's, especially the fridge? Why did nobody call and give me a heads up so that I could have made better preparations? Also the uhaul leaked oil all over my new driveway. The employee in Carlsbad was very nice and apologized., but I was on a tight schedule and had help waiting on me to help load.
BRANDON GAs far as the storage facility I didn’t have any issues with the storage facility it self, but the manager she was very rude and a real piece of work I wouldn’t use that facility again if my life depended on it until they replaced her with someone who knows how to handle and treat customers with respect and kindness. And I will tell everyone I know that they shouldn’t use that place until something is done about her.
Chris W | Overall ExperienceMake sure that trucks are serviced properly before renting them to people. Especially ones who have just been in an accident. Very disappointed.
RACHEL MMade a reservation, fast set up and on the road, fast return as well. Just what you need when you have a busy day in between
Renee WNothing, I was really pleased as a first time u haul renter
KATHLEEN CExcellent service, answered every question we had
Jesus B | First ImpressionsStop trying to rip off customers. Tried adding an extra hour to trailer day rental doubling the price.
FRANKIE ETabitha was awesome. Friendly and helpful. Thank you.
Dustin F | First ImpressionsI had an excellent experience with U-Haul Self Storage! The facility was clean, secure, and well-organized, with convenient access hours. The staff was incredibly helpful, answering all my questions and ensuring the process was smooth from start to finish. I appreciated the variety of unit sizes available and the competitive pricing. It’s clear U-Haul prioritizes customer satisfaction and security. I highly recommend their self-storage service!
Adrienne M | First ImpressionsI was thoroughly impressed with the exceptional service provided by the staff, who displayed utmost professionalism and helpfulness throughout my visit. If you're in the market for storage units or truck and trailer rentals for moving, I wholeheartedly recommend this location. 10/10 Thank you Tammy, Tabitha, Justin, Yair, Ryan, Chris and Brooke.
Brooke T | First ImpressionsThe location in Rhode Island was far better than here and my experience.
Angelique W | Overall ExperienceThe service was good but the storage unit was a 2out of 5 star for a new building their was a mouse trap but not complaining on that but there was stains on the wall like water was coming from the wall
Elizabeth A | First ImpressionsThe lady at the front desk was polite and professional. She also was helpful and was clear about the process what to expect when returning equipment. When the equipment was returned the young man was also very helpful and polite. He disconnected the trailer and inspected equipment. He asked how the rental worked out for me and he made things very quick and pleasant! I have zero complaints and no recommendations on how to be better.
JAMES WGreat location and service.
RONALD BThank you everyone all staff ! I’ll recommend to all my friends !!! You guys have been awesome! Thank you so much !!!!God Bless !!!!
SAMUEL S | Overall ExperienceTabatha and her staff where great.
David L | First ImpressionsNo deberia de cobrarse por acceso 24 horas
Giovanni H | First ImpressionsMe robaron dos cuatrimotos ceros millas y el personal no me ayudó con lo videos de las cámaras y no se hicieron responsables de las cuatrimotos no tiene caso pagar un lugar para guardar tus artículos si solo tienen es protegida por una maya y el personal nunca me comentó que no hacían responsable de lo que suceda en el Patio, si piensan alquilar un espacio al aireo libre piénselo dos veces ami me robaron mis cuatrimotos
MATIAS E | Overall ExperienceYair was an outstanding representative. Was professional and very attentive while inspecting the vehicle. Kudos for him.
ALEXANDER GExcellent Service, specially from the Management.
LUIS C | Overall Experiencebest storage place in town
Daniel f | Overall ExperienceI wish you guys would not charge extra to access the facility after 10 PM
Michael V | First ImpressionsEnemy
MARCUS MWhen we needed an extra storage unit last minute, the staff came through and made it happen. They were able to even fulfill a request for a unit close to the front as we were going to unload later that day and needed a short route from the loading docks.
Charles N | Overall ExperienceTabitha is great and made the experience the best.
CHARLES N | Overall ExperienceMade the process easier and was nice to work with .
BRANDON CNot a thing, great team.
ABIGAIL RDrop off was quick and Tabitha was very professional
Josiah KTabitha went above and beyond with customer service. The facilities are beautiful and clean. Thank you.
ALEXANDER GTabitha the general manager is beyond helpful
ERIC D | Overall ExperienceJust not cool enough. A little to hot with no air in facility. 85 degrees is to hot getting stuff in and out..
Victoria d | Overall ExperienceI appreciated the extra help and getting everything I needed for a quick move. Great price and service.
JAY EMake renting the pick-up truck less of a hassle
john sFriendly GM and helpful with questions.
Adam W | First ImpressionsRyan provided excellent customer service.
KRISTAL KExcellent service
Norma G | Overall ExperienceEverything was easy . Ready to move in when es arrived. Nice helpful lady’s in the office .
Cirilo H | Online Move InGreat service. Staff was helpful and orofessional.
DANNY B | Overall ExperienceVery friendly and helpful staff! Opted out of 24 hr access but changed my mind, was able to call and they took care of it! Took time to show me how to access storage and was patient.
ASHLEY S | First ImpressionsGreat customer service. The people were friendly and explained everything to me that needed to be done.
jacob fManager the Best ever.... RESPECT...!!!
Yosyp PThe workers were very informative about all the different rental options. They helped us every step of the way.
DESIREE BNo!
Priscilla RThis was a fantastic experience! The staff were extremely efficient, knowledgeable and professional. The facility is spotless, also efficient, and meets all of our storage needs. I highly recommend this facility!
CAREN B | First ImpressionsExcellent service by the employees,beautiful facility,
PATTY B | First ImpressionsThis was absolutely the worst customer service. They cut the wire in bumper of my wife’s car and didn’t say anything. Will never be back there.
tyler dYour system was down at the time so my access was limited and I was pressed for time. Returning after hours was a bit of a problem at first. Idk if that was because your system was down but your new facility is really nice.
Lissa F | First ImpressionsAll is because this building is new,
Michael J | First ImpressionsGreat staff!!
Thomas DStaff was very helpful and kind. Great place for storage.
Tabitha. C | First ImpressionsNo biggie, but I was charged for 2 days even though I only had the van for one. The rental was extended to the morning of the second day (when I returned it), however, since the facility is only been in operation for a couple of months, the storage area was not accessible the day I returned the van. It was available the morning of the second day when I returned the van.
Matt LI would have given an excellent rating had they discounted a little. Ordered hitch 2 weeks ago, was supposed to be completed in half a day. When they got into hitch box there were pieces missing. Ended up leaving overnight to be completed next morning when parts arrived. Could have given a small discount for the delay(5-10%). Staff was great and Tabitha was very kind and apologetic.
Ken KIt's a new storage, and building, it Total great they only one problem I have, I am a disabled person, and I have a problem with locking, next time I'll have to bring my walker. Should make it little easier, for a disabled person.
Melody M | First ImpressionsTabitha is a great representative of your company, along with all the other people working there. Had a great experience
Sonya SEverybody friendly fast service highly recommend. Jan
Jan K