Customer Reviews for U-Haul Moving & Storage of Carrier Circle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Carrier Circle

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sakthivel s. on

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paul s. on

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Cynthia S. on

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It took way to lone just to get my ordered for the biggest truck rental and then replaced the gas 2 or 3 times and was told I still needed to put more gas into the truck again ... we also accommodated the location to bring back the truck before our time was due so that U-Hall could could accommodate another customer that before my rental was due (what thanks I received for doing that I ask you?). So no I would not recommend U-Hall to anyone).

GARY T. on

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Holly G. on

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Make sure the computer programs work correctly without glitches. I tried to donate to the tree and it would not allow me to do that because of some glitch in the system. If you are going to offer these type of donation to great causes, make sure they work!!

Luis H. on

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Miriam P. on

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Steven M. on

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I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!

Thomas W. on

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The call center that answers the phone should have a better idea of what is on location. I was inquiring about an auto transport. I received an email stating that a car dolly was available & they automatically set my reservation up for that. I called back & said that wasn't what I wanted but thanks anyways & was then told that I could get the auto transport at the desired location but not until a day after I was originally looking to pick it up. I said ok, it is what it is. I went to the store to pre-pay on my lunch break so as to expedite my equipment pick up the following day. I was greeted by some very nice people who not only told me the trailer I was looking for was in fact on site but I could take it that day. They had me hooked up & on my way in no time, on my originally desired schedule. Bottom line, your location has some great people with knowledge of the equipment they are dealing with. If I need to rent equipment in the future I will go directly to that location & speak directly with them. The call center is nice, but nothing beats a pleasant personal experience.

Laurie S. on

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was charged for a one way use at .99 per mile. I used it as a round trip. Truck was fine but I don't like being used.

Jeffrey F. on

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Have always had great service at this U-Haul location.

Lilibelle T. on

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They are the best !!!! 👍😊 Thank you so much!!!

Jacqueline F. on

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I especially liked the mobile check-in option. There was also an employee that helped me with the check-in because he saw me struggling. I would also check the locker box. It was difficult to open once I was given the code - there was nothing to pull the locker open with.

Russell N. on

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Your folks were great. Helped me go over the vehicle well before taking it off the lot. I will use this location again in the future.

stanley n. on

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gary b. on

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Slow service, never enough employees to assist, overpriced

Lila N. on

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Assistant manager James was very helpful and answered all my questions in a friendly and timely manner.

A O. on

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gary b. on

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Customer service is slow and sometimes unavailable. Carts are small and do not carry enough stuff so extra trips are needed. U-haul policy to NOT pro rate storage fees and return them if you check out early is ridiculous. For example, if you are paying $200 a month for storage and you check out two weeks early, you should get $100 dollars back. Don't get fooled by the $19.99 local truck rental either, U-haul adds .80 cents a mile to that! Not a Uhaul customer anymore...

Joseph M. on

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Chris M. on

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The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐

Kenji M. on

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Joshua R. on

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They two gentlemen working today was very friendly efficient and had a great personality...

Mary T. on

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Mary B. on

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The manager was fantastic to work with and I really appreciated the ease with which we were able to rent a truck and storage unit.

Nicholas M. on

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Kristen M. on

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Norma C. on

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James in customer service is great. Knows his job well. Very polite.I complimented him on his professionilisam.It was a real pleasure to work with him.

Lauren S. on

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The agent at this location offered a discount if I changed my drop off location. I was not informed that in doing so, I would be dropping my equipment off outside of business hours, and would have to follow further instruction to not be charged a non refundable fee. The agent should have notified me that because of the location change I would have to follow the link or process to not be charged a $20 processing fee. This location was busy, and backed up with customers and I waited 35 minutes to be seen.

Michelle L. on

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Very Happy with the storage unit

Javier E. on

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Absolutely nothing, but do sugest Kori Gray deserve a monthly raise. If had a successful business I would financially convinced her to work for me. She is on top of her hame, a professional all around.

Mark N. on

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Helpful, friendly staff.

Lilibelle T. on

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Very helpful and very knowledgeable and so nice! Thank you!

Lilivelle T. on

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They were amazing, very knowledgeable and very helpful! Thank you very much!

Craig O. on

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Everything went smoothly.

Stephen W. on

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Laura O. on

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Was very easy to make an appt online. We received a phone call the night before asking if we could come in earlier in the day instead of at 1:30 appt time. They said it would be a 'quick get us out of there' appt. We waited 3.5 hours for it, for what was suppose to be a quick half hour job. Would recommend the place and the people were great, just know to drop it off, even if they say it will be a quick job.

Jeffrey A. on

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Service at this location was excellent! Customer service from 800 number was terrible! the girl talked so fast and garbled that I could barely understand to complete my reservation She didn't have a clue where locations were in NY?

Teniesia H. on

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Storage rates are ridiculous. They dont prorate so you lose out money if you move early.

Susan R. on

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We greatly appreciate the free month that same with a trailer rental. It was a life saver!

izabela J. on

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I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

Susan R. on

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Great customer service and immaculate premises.

mellisa c. on

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I am very happy with the service I received at U- HAUL. THEY ARE GREAT.

Michelle L. on

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Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.

susan c. on

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We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.

susan b. on

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Kori Gray was very helpful and professional. The facility is clean and dry.

Oretha S. on

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Move in was swift and easy :) .

Owen M. on

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Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.

Jackie B. on

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Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.

Carlotta B. on

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The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.

LINDA C. on

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Staff was excellent

david c. on

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The people that work there are very help full. Will use this facility again.

Heather G. on

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This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr

Patricia T. on

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I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.