Customer Reviews for U-Haul Moving & Storage of Carrier Circle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Carrier Circle

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Monica G.
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Customer did not leave a comment.

Ozgur S.
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Michael B.
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David W. | Overall Experience |
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couldn't have been better.

Patricia V.
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Customer did not leave a comment.

Ika K.
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Not only was the truck in excellent working condition, but the staff was really what makes me keep coming back to this location. I have a moving business. I can order online through the website and I know that my truck will be ready when I get there. Everyone there is knowledge, efficient and very friendly. Kudos to U-Haul!!!

David K.
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Best experience, ever.

Vanessa J.
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Customer did not leave a comment.

linda a. | Overall Experience |
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Friendly and efficient- great operation!

linda A.
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Very satisfied

Chris F.
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Drove 9.7 miles with less than 500 lbs in the truck and got charged for 2 gallons of fuel. The refueling charge was not that much money and really doesn't make a difference except that I don't like getting ripped off at all. And I really don't like employees taking me for a fool and trying to convince me that the truck only gets 4 miles to the gallon. A little common sense goes a long way. This will not prevent me from using Uhaul in the future.

Rebecca L.
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Customer did not leave a comment.

Margaret R.
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Pathik P.
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When i needed to extend inwas given a very hard time.

David G.
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Donna O.
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Jeffry F.
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Get rid of the online pick-up since you have to go into the building to get the key. Also have the vehicles gas tank full when picking up - first thing I had to do was put gas in the tank (which was inconvenient and delayed my move) and not knowing how much gas I would use I spent $50 to fill the tank and only used about 1/4 of it. So I'm out about $35-$40 and this out of pocket expense doesn't get credited back to my account.

Caralee D.
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Customer did not leave a comment.

David W. | First Impressions |
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everyone was courteous and professional. very pleased.

Carlene C.
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William Y.
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Debra M.
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Jonathan S.
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Checked us out quickly. Amazing service

John B.
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My store agent was the best

MICHAEL M.
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Trailer door needed to be de-iced while waiting to leave. Perhaps could have been checked out before hand.

kristen s. | First Impressions |
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The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.

Michael S.
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everything went well, and your staff was great

MIKE G.
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Customer did not leave a comment.

Daniel D.
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I

DANIEL M.
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Excellent customer service!

Michael G.
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Nothing everything was fantastic... Staff was exceptionally polite and quick.

Marian S.
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Keep up the service standards. This was the best service I've had at a U-Haul facility. The gentleman that took care of my visit was friendly & knowledgeable. He made this transaction pleasant.

Karl H.
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Your employee was so nice. Came out in 15 degree weather and was very friendly. I really appreciate your people.

Muhammad F.
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GREAT OWNER

Mark E.
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I had some confusion when initially arriving at the facility. The customer entrance is around the side and toward the back. A suggestion would be to have signage at the front (employee) entrance advising where the customer entrance is. On the plus side, the customer service representative (Kori) was very knowledgeable and helpful. There was an issue with the truck and she took care of it pronto.

Josh O.
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Agent was very helpful and friendly. After-hours pick up was very easy to navigate and very convenient given an unexpected snow squall hit during the move. Thank you!

PAUL S. | First Impressions |
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Your personal were pleasant and helpful.

Jason G.
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Customer did not leave a comment.

Jeffrey P.
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Glenn L.
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THE SERVICE WAS GOOD AND THE PEOPLE ATTENDING WERE VERY GOOD THE GENTLEMAN AT THE COUNTER WAS VERY HELPFUL L

Eric D.
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Sharon M.
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Steven G.
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They were very informed of there jobs and carry them out great

Loren O.
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The manager was awesome.

Bill B.
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The location was experiencing major computer issues when I arrived to pick up the trailer I had scheduled yesterday. The staff on duty did the best they could, but it took 30 minutes to pick up the trailer.

Jesse C.
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Customer did not leave a comment.

Pamela S.
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Karyn B.
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Customer service was great. Kory helped me out when I dropped off was so friendly and great. Thank you!

Richard M.
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YOU have come a VERY long way with Customer Service. The woman who is the Manager of this Location was super. She was very police and VERY efficient. I was going to get a larger truck but could only get it for 6 hours. She suggested a smaller truck I could have for 24...As a Disabled Vet I had to have the extra time since I was moving alone. GREAT individual....GREAT service.

James R. | First Impressions |
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The facility is clean. The staff was professional.

Michael M.
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All the staff were great!, Corrie, the manager was exceptional!, thank you again!

peggy C.
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Used self drop off, it was easy.

Melissa D.
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Customer did not leave a comment.

Suly C.
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Dirty in the back..gas was not completly full

Michael N.
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Nothing. Great service and a decent vehicle for the money.

tony G.
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Rishana C.
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carmen M.
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Great customer service.

Brent Z.
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Computers were very slow and had to be re-entered numerous times. It took 1 hour to get a trailer I had already reserved and paid for on the app.

Michael M.
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Customer did not leave a comment.

Kori S. | Overall Experience |
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Best, cleanest, nicest employees!

Richard S.
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Great staff. James got me checked back in on Sunday in a very quick and professional manner. Thanks

Katherine T.
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From start to finish impeccable customer service! Many thanks to Hannah at your Seneca Mall Liverpool location for her kindness and persistent assistance. Would highly recommend your business!Thank you.

Holly G.
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Customer did not leave a comment.

John P.
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The mirrors on the 10 foot truck need to be easier to adjust.

Linda C. | First Impressions |
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The staff at the Thompson Rd location is always amazing.

Brian S.
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Kori was very helpful and professional . The return process is very efficient

Kelly L.
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I’m running a few things from this location then I running a 26 foot truck that was not cleaned picked it up at night time Drove it home parked it next day movers loaded the truck left Syracuse at 8 o’clock at night within an hour Into my 5 1/2 hour drive my eyes and my nose started running how to get a hotel room next morning came out noticed that the whole cabinet is loaded with dog hair where I’m allergic to dogs this truck should never went out like that also I had to have the clerk walk around and put the X stickers on prior damage he seem like he didn’t want to do that

Stephen D.
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Customer did not leave a comment.

Jeremy D.
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Kevin G.
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janice G.
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Michael H.
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The fella that I delt with last night was excellent and is a great employee. Very helpful and professional...

jean jacques B.
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Customer did not leave a comment.

Donald S.
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Joshua K.
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Robert W.
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Michele D.
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Margaret R.
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they forgot my dolly.

Ronald F.
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John B.
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jerome S.
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Excellent vehicle, and an EVEN BETTER STAFF! The best Uhaul experience I have ever had. Thanks!

Michael A. | Overall Experience |
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very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly

Melissa A.
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Customer did not leave a comment.

michael M.
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Nothing

Laura S.
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Cory was very helpful and kind throughout the check in process. She explained everything perfectly and answered all of our questions.

Stephen F.
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I go out of my way to rent from this location. It's reliably fast there.

Theresa G.
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Awesome customer service by both gentlemen, pick up and drop off. Glad to do business at the Carrier Circle Location

David S.
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Outstanding folks do a great job maintaining equipment and servicing customers. Grounds and store are meticulously well kept. Thank you!

Alissa G.
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Customer did not leave a comment.

Gregory G.
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Sharon H.
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Tyler S.
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Lawrence G.
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not much...the team was accommodating during the rental process and was very helpful with the trailer set-up. Both men were very polite.

Brenda D.
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Customer did not leave a comment.

Philip R.
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Went to pick up the 6x12 enclosed trailer for $30 bucks I had reserved almost a week prior, and when I arrived only had a smaller trailer available that was not big enough for my needs. so was forced to get a box truck At 110% more money than I wanted to spend at $140 dollars! Got a bunch if I’m sorry’s as per usual with your company. Won’t be doing business with uhaul any longer. You shouldn’t take reservations on products you can’t deliver. When a customer showed up expecting to pay $30 for a trailer you say you have and send a confirmation for you shouldn’t try just sticking them in something smaller and or up sell them ridiculously because of your incompetence and then expect them to to ok with some I’m sorry business. Thank god you don’t have much competition in trailer rentals because you wouldn’t last in business very long if you did.

George R.
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The return experience was good and no issues.

Brian L.
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Customer did not leave a comment.

Mark M.
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Customer did not leave a comment.

Jeremy S.
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Customer did not leave a comment.

John B.
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The customer service agent st the counter - James was excellent. Please make sure to provide this feedback to him and his supervisor.

Stephen L.
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Check in a disaster. Should not take an hour

Lila N. | Overall Experience |
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Not at this time.

Lila N.
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Customer did not leave a comment.

William R.
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Justin A.
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Stephen W.
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Staff was very friendly and helpful.

Tyler H.
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Charles W.
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I would have appreciated knowing that prices are different on weekends.

John F.
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Customer did not leave a comment.

marta r. | First Impressions |
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Very helpful, great location and facility

Faith S. | Overall Experience |
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Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!

Steven M. | Overall Experience |
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I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!

Lilibelle T. | Overall Experience |
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They are the best !!!! 👍😊 Thank you so much!!!

gary b. | Overall Experience |
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Slow service, never enough employees to assist, overpriced

Chris M. | First Impressions |
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The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐

Michelle L. | Overall Experience |
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Very Happy with the storage unit

Lilibelle T. | First Impressions |
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Very helpful and very knowledgeable and so nice! Thank you!

Teniesia H. | Overall Experience |
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Storage rates are ridiculous. They dont prorate so you lose out money if you move early.

Susan R. | Overall Experience |
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We greatly appreciate the free month that same with a trailer rental. It was a life saver!

izabela J. | First Impressions |
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I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

Susan R. | First Impressions |
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Great customer service and immaculate premises.

mellisa c. | First Impressions |
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I am very happy with the service I received at U- HAUL. THEY ARE GREAT.

Michelle L. | First Impressions |
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Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.

susan c. | Overall Experience |
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We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.

susan b. | First Impressions |
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Kori Gray was very helpful and professional. The facility is clean and dry.

Oretha S. | First Impressions |
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Move in was swift and easy :) .

Owen M. | First Impressions |
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Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.

Jackie B. | First Impressions |
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Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.

Carlotta B. | First Impressions |
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The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.

LINDA C. | Overall Experience |
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Staff was excellent

david c. | Overall Experience |
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The people that work there are very help full. Will use this facility again.

Heather G. | Overall Experience |
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This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr

Patricia T. | Overall Experience |
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I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.

No reviews have been submitted for this location.

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