We've used U-Haul once or so per year for many years and have found the people at this site particularly pleasant to work with. They're a great example of "how to deal with customers".
NEVILLE WCustomer Reviews for U-Haul Moving & Storage of Carrier Circle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful representative
Namdien LFast friendly service, they disconnected the trailer I rented and had me on my way within a few minutes.
Paul CThe app for pick up did not work because we tried to pick up the van later than our scheduled time. Also the key was not in the lock box so we had to come back the next morning to get the van. Over two hours wasted. Staff on phone and in person tried to be helpful but it was very frustrating.
KELLY DGreat experience
Peter PPeople there are excellent. They know me by name. They treat you well. They took very good care of me every time I come in there
GENE MPlenty of inventory. Great location with friendly staff.
ADAM HPersonnel are always friendly and helpful, even when they are the busiest.
EDWARD BIt was dirty inside but what great job by U-Haul. Wishing you and your team of professionals the best!
JAMES PThe staff were awesome - very helpful and nice.
STEPHEN CVery nice staff and rental of the moving truck.
JAMES FEasy process and very professional, polite staff.
ADAM HCustomer service representative were very helpful and provided outstanding service!
MICHAEL PNothing all was good
EVELYN CHaving to walk through a maze of box displays was a bit "cattleshoot" like, however, the service was fantastic. Tge counter person " joe d" was super friendly, knowledgeable, and helpful. I bet he comes from good parents...
JOSEPH DJust keep doing what you are doing. I appreciate it.
VERNON MThe auto Transport trailer i got had one plate light out on it. Everyone who was working the night I picked up seemed so miserable and like they didn't want to help me
Easton Mlove everyone there that works for U-Haul on Thompson rd. in Syracuse Ny
ANTHONY EI don't really know what to tell you the people there are very nice very accommodating everything is always perfect there I go there a lot thank you
STEPHEN VThe stores was super busy yet the stay was very friendly and accommodating! Well done and thank you so much!!
CHRISTY RStephine was awesome! Very helpful!!
DALE SVery helpful, efficient and courteous personnel.
EVELYN CThe gentleman who setup my trailer was top notch. Take care of this man.
MICHAEL AWe had a great experience.
TIMOTHY Sstaff was very helpful on a cross country move. truck was like new. everything went smoothly!
RONALD JNothing at all . This location has it together. I do a lot of business with this location and James is always very knowledgeable and helpful. U-Haul customer for life !!!
ANTHONY FOnce again , soon as I walk in someone is ready to help me. When I returned truck , they got me checked out asap. Safe parking lot to keep my vehicle while renting a uhaul truck. Simply the best uhaul store I go to and I use uhaul alot.
VERNON MNothing I would recommend at this time.
SHARON MThese people are great. I am here several times a year to rent a truck for an afternoon. Always a quick in and a quick out. These people know their job.
JOSEPH Pgreat service
FRANCIS JExcellent service
CHRISTOPHER DWe dropped off our equipment late in the evening at Thompson Rd UHaul. The drop off bay was clean and well lit. We were promptly met by a UHaul associate who unhooked our trailer and signed us out.
BENJAMIN CStaff was amazing when I picked the trailer up. Both the female desk employee and the gentleman working out back helped hook up the trailer. Extremely not impressed with the young man and other gentlemen even I returned the evening though. The young man working couldn’t bother even looking up from the counter. The older gentleman working simply told me to go park the trailer where I found it earlier and unhook myself. Neither even offered to help lift the tongue off of my hitch with me. It was clear that I was bothering them being there 30 mins before close. Not how I wanted to end a long day of moving.
ANTHONY PPersonnel very professional and very quick at getting things done paperwork wise and answering questions.
EVELYN CFacility was very easy to find. Lots of parking spots available. Attendants were very friendly and helpful. Our rental van was clean and had a full tank. We had used the online app so all of our paperwork was in order. Return was fast and easy.
Patricia ANot a thing everything was great
STACEY AStaff members were wonderful. They were patient, kind, and competent.
BRIAN LThe customer service was great. The processing time was quick.
MICHELLE AEverything was excellent
PHYLLIS RFriendly & knowledge. Highly recommend!
MACKENZIE ENothing Best Uhaul I have been to, and I have been to several. Great service, quick, don't keep you waiting., nice parking lit to park a car safely.
VERNON MI love U-haul !!! Always a great experience. Always have what I need , very accommodating and great pricing !! U-haul user for life !!
ANTHONY FThe mileage and fuel levels were incorrect. If I didn’t take a look to verify the mileage and fuel levels I would have been charged for extra miles and gas. Your agent was very helpful and willing to make things right. Thanks for posting your sign reminding customers to verify that the truck is in good condition, gas level and mileage before leaving. Make sure you confirm the mileage and gas level before leaving.
LISATEEN MThey’re very polite, the best service that I have ever renting… thank you very much
NELSON EWhen I arrived at the store one of the employees behind the counter appeared less than friendly implying that the equipment I was there to rent was already reserved. The reservation on it was mine so she was somewhat correct. This same employee than was having a Facetime conversation with someone on speaker phone right at the front desk. I just felt the this was not appropriate. The trailer I used than would not release one of the straps for the wheels. The hardware was rather rusty and did not seem to be maintained. The other side appeared it had been replaced and worked flawlessly. As I only had a short window to use the equipment I was forced to use with only one strap. Issue was reported on drop off
DAVID CJames Johnson and his team provided a great service. I recommend everybody uses them and I’ll tell everybody to use them if I can give more than five stars I would.
AARON SHad an extremely positive experience with a very friendly and helpful employee at the desk.
Patrick KAll reps were pleasant to deal with. The equipment was was in excellent condition.
Edward SBe decent to your customers and not try and charge them for insurance they don’t need to pay for in the state of New York.
ROBERT LEverything went very smoothly from pick up to drop off. I can’t think of anything else that could have improved my rental experience.
PATRICIA A