Customer Reviews for U-Haul Moving & Storage of Carrier Circle

1,568 reviews

6341 Thompson Rd   Syracuse, NY 13206
(In between James street and Carrier circle)

(315) 883-8000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(315) 883-8000

6341 Thompson Rd
Syracuse, NY 13206
(In between James street and Carrier circle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Nothing keep the greap Job thaks for youre service 🤗

OMAR L. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
1.0

U-Haul should consider telling customers that, “We don't allow customers to wait when having a hitch installed. Our policy is drop offs only.” If this were the case I could have avoided a hellish day of misinformation, and waiting for over 4 hours until they began installing the hitch on my vehicle.

Rockne B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Service was very good and personnel were friendly and helpful.

richard S. 
Rating:
3.0

After hours drop off

AMY G. 
Rating:
5.0

I reserved a truck the night before, being short on time. The website wouldn't accept my zip code while paying the deposit. So I called a uhaul rep and she expedited the process. The staff the following day on site was outstanding.

JOHNELDON JR R. 
Rating:
5.0

Check your equipment lighting before renting it. Trailer had running lights but didn't have break lights. Windshield wipers where in poor condition as well.

KEVIN M. 
Rating:
5.0

Wonderful customer service.

Sandra C. 
Rating:
5.0

Great customer service. Very nice and accomadating.

PAULJAMES H. 
Rating:
5.0

The employee greeted me when I pulled in. He was polite, very helpful and did an excellent job.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

MARKJOSEPH M. 
Rating:
5.0

The staff was great.Stephanie was very helpful from the beginning,even helped at the completion of service.Seemed staff got along with eachother.

Carmen H. 
Rating:
5.0

Customer did not leave a comment.

didyendu d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODIV M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

Rental Location have me a faulty truck which had malfunctioning break lights for our trailer. Almost had an accident midway through our trip but no damage. Someone needs to contact me regarding the safety issues we experienced from our trip from New York to California.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Capri t.  |  Overall Experience 
Rating:
5.0

No suggestions for improvement. Truck ran well, was clean, and service staff were friendly, quick, and helpful.

JAMESPATRICK D. 
Rating:
5.0

Always friendly and willing to help in anyway possible

PHYLLISR R. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDJAMES K. 
Rating:
5.0

Employees very great and helpfull. . well differently come back. If or when i need any . moving equipment. Thank you

frankie C. 
Rating:
5.0

I love that the vans are women friendly. This is the 2nd time I've rented this van and found it absolutely perfect for me. Bluetooth ready, air conditioning and the seats are made so when you get out, your back has no aches or pains. Love the team here in Syracuse, NY. Thank you.

KIMLUFEICA S. 
Rating:
5.0

Customer did not leave a comment.

Shirley F. 
Rating:
5.0

The team is exceptional. James, the location manager, is committed to supporting his team with a commitment to customer service. Stephanie, the agent who assists me, is essential to the team and my Uhaul experience.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ P. 
Rating:
4.0

Customer did not leave a comment.

brandy H. 
Rating:
5.0

Staff member was extremely helpful, professional and friendly

Rosaria L. 
Rating:
5.0

Staff was very helpful!

SEAN M. 
Rating:
5.0

No waiting, very prompt and thorough

ZELINE J. 
Rating:
4.0

Customer did not leave a comment.

KENNETHE L. 
Rating:
5.0

Customer did not leave a comment.

Maged M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Answer the phone. The automated system is aggravating and unhelpful when you're trying to speak to an actual person. I needed to teach the branch while I had my rental and was unable to get through. Multiple times. The phone Rings Straight to the auto system.

Aaron I. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

The tire pressure gauge was either faulty, or the tires all had a slow leak. When I picked up the vehicle both drive side tires were 10lbs under the recommended pressure. We filled them up twice on my journey. This caused the truck to pull to the left. That was the only issue. Otherwise it all went well.

Meghan M. 
Rating:
1.0

The representative couldn't find my reservation and had to re-do the reservation. I requested a pick up time of 10am and we did not get our truck until 12pm. The pick up location was changed twice. The drop off location was changed from what I chose (which was about 5 minutes from my storage unit) to a location 20-25 minutes outside of where I wanted to drop off the truck.

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Alexander J. 
Rating:
5.0

Customer did not leave a comment.

DEYANIRA H.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Ron F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim B. 
Rating:
5.0

Customer did not leave a comment.

Sherry K. 
Rating:
5.0

The staff was so helpful!

Pamalia T. 
Rating:
5.0

Customer did not leave a comment.

BRITTANYM W. 
Rating:
5.0

This was my fifth rental this month, as we are moving house to a nearby town. All flawless and easy. Highly recommended.

David P. 
Rating:
5.0

Customer did not leave a comment.

ZEESHAN J. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Really friendly and helpful, and very quick!

VANCE K. 
Rating:
5.0

Customer did not leave a comment.

MARILYNJEAN SMIT P. 
Rating:
3.0

The location was good and the staff were friendly and knowledgeable. The issue was that the UHaul system/network seemed to crash when we attempted to pickup the truck on Sunday evening. This caused us to have to pay for two days of the rental (as we finally got the truck during working hours on Monday) as well caused way too much heart ache.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
1.0

I was lied to by customer service. The location rented out the equipment I had reserved. I should have received the $50 reservation guarantee and was told that I would by a very nasty woman in customer service, but this was not honored.

Christophe P. 
Rating:
1.0

I had reserved a 26' truck three weeks prior to my move date. I was assured I would have the 26" truck for me to use along with a furniture dolly along and a hand cart dolly. The problem was this location did not have the furniture dolly for me to use and the hand cart was very rusted and dirty. Thus all the boxes I moved had to be clean before the could be set down on the floor so the carpets and hardwood flooring would not get damaged. In regards to the truck I was only able to use a 20' truck instead of the 26' truck that I had reserved. The main problem is I was charged the same price for a 20' truck compared to the 26' truck I had a reservation for. Please note the 20' truck is 6' shorter thus I had to make a second trip to my storage unit because I was unable to fit all my house hold items in this truck. I should have only been charged for 28.75 mile for one round trip. But since your company failed to supply the truck requested I was forced to drive a two round trips and was charged for the extra miles caused by your company. I am formally requesting a refund of $22.71 for the additional mileage charge. Please note this problem is not your local Uhaul dealer's, fault, but more of lack of supervision by the Corporation of fleet needs by location. Please get back with me asap since I have put a stop payment on my credit card until this problem is resolved. Regards Don Hoffman

Donald H. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Daniel K.  |  Online Move In 
Rating:
3.0

Have the sales person have someone check the air pressure in the tires before releasing the trailer. The tires had 50 lbs in both tires, the placard stated 65 lbs. I adjusted the tires to the proper 65 lbs pressure requirement before I loaded the trailer with 1000 lbs motorcycle.

Anthony T. 
Rating:
4.0

The 24/7 app was painful! I spent over two hours trying to pick up my truck! I spent the entire time on my phone waiting for a rep. or trying to get checked out.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHL S.  |  Overall Experience 
Rating:
5.0

keep up the great work. super helpful folks working here, and good amount of inventory

David P. 
Rating:
5.0

Customer did not leave a comment.

katherine p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

we reserved our vehicle for 10am but we were held up and showed up at 1 pm and our reservation was canceled. no phone call or e mail, no truck! the people at this location shuffeled things to get us going, they were great. whoever canceled out vehicle was not great.

THOMASA F. 
Rating:
5.0

Customer did not leave a comment.

Leonard H. 
Rating:
1.0

Im not happy with my service that i received at all. Started with trucks being switched on me when i licked up my rental. Pickup truck that was rented should not have been used with car hauler. A 1/2 truck is not heavy enough even though your app said it was. I put fuel in truck to exactly where i had it when picked up. Paper work says it was wrong on that truck which it wasnt. So i was charged extra for fuel. Im so dissatisfied with my service that I won't use u haul again or recommend anyone to as well.

MICHAELDOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Celeste B. 
Rating:
3.0

Wait times at the front desk were sometimes ridiculously long, but workers were very nice.

KELVIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
4.0

Great customer service

Roger P. 
Rating:
3.0

Customer did not leave a comment.

MJOHN K. 
Rating:
5.0

Customer did not leave a comment.

HELENEMARIE H. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Fast and friendly service

Jonathan S. 
Rating:
5.0

A very efficient UHaul location! Quick and easy! Thank you!

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

SAFET A. 
Rating:
5.0

Large facility . A large sign is needed to direct truck returns to proper location. We parked in front of the building at what appeared to be the office door. It was locked. The office we needed wad located along the side of he storage facility near the back of the building. Once in the correct location truck drop off was fast and easy. The U Haul stafff were professional and frendly

JOSEPHFRANCIS T. 
Rating:
5.0

Very happy with the experience. I rent at least once per month

Bryan B. 
Rating:
5.0

James was very respectful, knowledgeable, and being around someone such as himself with a warm and friendly behavior, I am pleased to continue doing business with Uhaul on Thompson Road. Female worker inside the Uhaul was nice and friendly

SEANJ V. 
Rating:
5.0

The gentleman that checked me in was great. Very happy.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT and joy W. 
Rating:
5.0

Staff person was very helpful and knowledgeable

Richard I. 
Rating:
5.0

Great staff, friendly and helpful

PAUL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RORYA E. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

andy L. 
Rating:
5.0

Customer did not leave a comment.

KEVING W. 
Rating:
5.0

Due to the situation at this location (stolen trucks). You did a great job with all the people there to pick up a truck.

La Rue V.  |  First Impressions 
Rating:
3.0

My only complaint is it takes too long to get you guys on the phone because you sent this to a national number

debbie F. 
Rating:
4.0

Pete was very Knowledgeable about equipment and very courteous, nice job

DARINS D. 
Rating:
5.0

All went good . We even got 2 water bottles from staff on very hot day. Good job team!

STANISLAV P. 
Rating:
5.0

Customer did not leave a comment.

Jeffery V. 
Rating:
5.0

Customer did not leave a comment.

JOHNWILLIAM JR S. 
Rating:
5.0

Always a nice experience

Michelle L.  |  Overall Experience 
Rating:
5.0

Staff was great.

Andrew W. 
Rating:
5.0

Everything went smooth

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

I have always had great service at this U-Haul dealer.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Viqar Q. 
Rating:
5.0

Keep up the great service; nothing to improve that I can see.

David P. 
Rating:
5.0

Customer did not leave a comment.

KEITHD R. 
Rating:
3.0

I left truck cleaner than when I picked it up! Inside was not cleaned nor was outside. This is unacceptable especially in light of Covid. Tech spot sprayed exterior spots when we were assessing vehicle condition. It took 45 minutes to pickup vehicle because pricing kept coming up wrong. Once I started driving, I noticed a hole in the windshield right in front of the wheel. I called and was transferred to 4 departments, took over 1.5 hours and no one could tell me what to do. I could not get through to pickup location so no one could tell me whether they would have another truck for me. Due to delay at pickup, I was late to meet helper at storage unit so I could not go back. I had also filled the truck by 5PM so would have meant unloading entire truck and reloading to replacement vehicle. Therefore, I drove all the way to Gainesville, GA with my sight impaired by the hole in the windshield. I am still suffering from migraine! I also had to call roadside assistance after getting on highway in Syracuse Tuesday morning because tire light came on. I had to drive to their location to save time, however that set my day back 2 hours. They assessed it was the monitoring system that needed maintenance. it remained on/off entire trip which was stressful.

PATRICE M. 
Rating:
5.0

Excellent service

S R. 
Rating:
5.0

Wonderful. Moved from the Bronx and the experience at that Uhaul location (2800 white plains road) was horrible. This was a refreshing experience .

Khadean M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRETS G. 
Rating:
2.0

Clean it up some , it's dirty and smells like marijuana

Steven F. 
Rating:
5.0

Customer did not leave a comment.

sarah J. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

I drop the cargo van off on Sunday at 5 PM. Only one U-Haul employee on site taking care of many returns. He did the best he could under the circumstances, but it would've been nice if there had been two employees to handle that crowd.And the one employee was very nice and accommodating, which I gave him credit for under the circumstances.

Debra F. 
Rating:
4.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

I am very happy with my storage unit. And your service man at the counter was awesome..excellent customer service, he should get a raise.

LORIANN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward W.  |  Overall Experience 
Rating:
5.0

Besides the convenience of having a climate controlled storage unit, I think the other part I love is not having to unload in the rain. We have certainly had out share of rain this spring.

IKA K.  |  Online Move In 
Rating:
5.0

I had the best experience at the U-Haul on Thompson road especially with the staff after my move-in date and the manager James made it so comfortable and happy to help during my 5 months using their storage facility. I highly recommend storing your belongings at this location.

SHERRYM G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber T.  |  Overall Experience 
Rating:
3.0

Computer system is very slow and not inefficient. The attendant had to keep starting over because it would restart on him. I was there for over an hour. It would also be helpful to be open for the office longer than 7pm. It was an inconvenience multiple times. We had 2 large storage units for about 2 years while our house was being built and everything was great.

RYAN M.  |  Overall Experience 
Rating:
5.0

Stephanie was helpful in getting the truck we needed for the job! Having one month free storage was also a nice added perk of renting a truck. Smooth transitions.

Theresa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  Overall Experience 
Rating:
5.0

The employee was very helpful and did a amazing job, multitasking from counter to outside help.

ERICKAA A.  |  Online Move In 
Rating:
4.0

I stopped in a few weeks ago to reserve a storage unit, and the process was simple. However, when I showed up yesterday there was no reservation to be found. The person helping me (I think her name was Stephanie) got me set up with a storage unit pretty quickly and got me one in a good location, so no harm done. Everything was quick and easy, the storage units are clean, and the carts for moving things are very convenient.

Sadie S.  |  First Impressions 
Rating:
4.0

All the people were helpful

STEVENB S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daud A.  |  First Impressions 
Rating:
3.0

No comment

mary L.  |  First Impressions 
Rating:
5.0

The manager and staff at this location are truly caring and professional. I highly recommend doing business with them anytime.

PAUL B.  |  First Impressions 
Rating:
5.0

Every time I come and rent equipment it is always clean and fully stock with supplies and staff is super friendly

Terry M.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and friendly and knowledgeable

Terry M.  |  Overall Experience 
Rating:
5.0

The entire staff including the manager James is very helpful and efficient. I would definitely recommend this place to my friends and family

IKAROSA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  First Impressions 
Rating:
4.0

Found everything to be clean and convenient

Edward W.  |  First Impressions 
Rating:
4.0

Storage rooms were farthest possible from loading dock, but facility was clean and well managed.

Collin A.  |  Online Move In 
Rating:
5.0

They were great! Like new facility

Emily M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

xiao l.  |  First Impressions 
Rating:
5.0

The staff at Thompson Road were not only very friendly and helpful but they were also accurate and knowledgeable about prices and products. Thank you for making a somewhat stressful move into a great experience... A++

THOMASPATRICK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Anne C.  |  First Impressions 
Rating:
5.0

James is very respectful, knowlegeable and always willing to help. Good associate

Jacqueline S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jacqueline S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
5.0

Best uhaul experience yet. I have used a few other uhaul stores in the area. This is by far the best and the most helpful. I will travel the little distance I need to to use this facility again.

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer service is exemplary!

Debra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TEVINRAMEL KENNE S.  |  Overall Experience 
Rating:
1.0

Between the facility and the customer service line, I was overall annoyed by the service. I just needed to cancel and get a refund on a storage unit I no longer needed. The first call center rep I spoke to sent a msg to the facility, the facility never reached back out to me. I called back, the next rep blind transferred me to another rep after being on the phone with me for 10 minutes, then the next rep blind transferred me as well. I went to the facility, the rep at the desk did not know how to cancel a storage unit reservation. I've never worked for Uhaul but I was able to walk him through the dashboard to cancel/refund. It took 20 minutes.

Deborah J.  |  Online Move In 
Rating:
4.0

Best customer service..Great communication and follows thru with their service.

Renee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig L.  |  First Impressions 
Rating:
5.0

The marks above say it all. Not one iota of a complaint.

Bradley Y.  |  Overall Experience 
Rating:
2.0

I don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway

daniel r.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yara m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savanna K.  |  Overall Experience 
Rating:
5.0

Friendly people, very clean offices and storage area. No negative issues.

Bradley Y.  |  First Impressions 
Rating:
5.0

Best experience I have had with uhaul.

Christopher R.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was awesome, knowledgeable and friendly

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ninoshka C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon b.  |  Overall Experience 
Rating:
5.0

James Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ika K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

peter s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nichole H.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Jonthan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHOSHANAR M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Twana P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole H.  |  First Impressions 
Rating:
3.0

I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!

Brystal N.  |  First Impressions 
Rating:
5.0

Your personal were pleasant and helpful.

PAUL S.  |  First Impressions 
Rating:
5.0

The facility is clean. The staff was professional.

James R.  |  First Impressions 
Rating:
5.0

I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

izabela J.  |  First Impressions 
No reviews have been submitted for this location.

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