Customer Reviews for U-Haul Moving & Storage of Carrollton

Rating:

5.0

The owners are great people. Also Amy was incredible! They made me feel like family. It was a great experience from start to finish. Thank you.

Rating:

2.0

Uhm tried to go to my storage unit to get some clothes for work the next day and my access has been suspended?? WTH I’m living in hotels currently till my apartment is ready and these people are holding my belongs absolutely appalling and with no warning at all

Rating:

5.0

Great People love them so much. I am so glad to work with them.

Rating:

5.0

Customer service is outstanding! Very attentive and helpful going out of their way to help me and providing several options!

Rating:

5.0

Upon my last visit to the facility I was harassed by Carrollton police and arrested for being at the location for hours which seemed odd to them. Officer parked in the dark and stalked me for over an hour to eventually pull me over and inspect every object I had removed from my storage. To deciding to arrest me because of suspicious activity. I can't recommend the facility due to this reason ultimately cost me over 1000 to get my car back and get out of jail I'm now living in Missouri and having to return to Texas monthly to attend court dates to fight for my freedom until they decide they have harassed me enough I suppose. There should be a clause to watch the hours that renters access there belongings.

Rating:

4.0

Everything was still there, however I was taken back on the amount of rodents (mice) I encountered among my personal property. What can say its been nearly 2 years and let's not mention the Hwy 35 construction. My move off date was 3-31-24 and I turned the keys in on 4-4-24 to the night drop box. I thank you so much Mrs. Susanne Espinosa Mayeux. You was truly a blessing to me.

Rating:

5.0

Suzanne and Paul are excellent and genuine in their approach. Have a great staff and work to accommodate their customers

Rating:

5.0

I love the service and the communication

Rating:

5.0

I love the service communication icontact smile service

Rating:

5.0

Thanks you so much for your help

Rating:

5.0

The staff is extremely nice and helpful. Don’t regret it one bit

Rating:

5.0

Awesome and professional service

Rating:

1.0

All my stuff or boxes came full of rats. Brought them to my apto and now am dealing with it on my own place trying to take them out of here. That was a really bad experience. Uhaul has to be more responsible on this.

Rating:

5.0

Paul is very helpful and nice person. He and his team provided very exceptional customer experience. I highly recommend this facility. Thank you for making this a great experience.

Rating:

5.0

Thank you so much for helping us transition that furniture for our three adult children. I appreciate your thorough communication, your attention to the property and your accommodation to us as we moved out of the unit. Many thanks!

Rating:

5.0

Personnel are great and very accommodating

Rating:

4.0

Only because of the staff at country club drive in Carrollton Texas would I recommend using U-Haul storage. Best customer service of any U-Haul facility.

Rating:

5.0

Susanne is extremely accommodating and nice. I know that if I ever need a storage again, this will be my first stop.

Rating:

5.0

Susanne was helpful and very informative, she was AWESOME.

Rating:

1.0

I have called repeatedly to report my issues with this move and nothing has been resolved. My reservations were all wrong which wasted a lot of time and caused many problems. I was overcharged and am very disappointed in the process. I need a supervisor to call me.

Rating:

5.0

Excellent customer service.

Rating:

3.0

We are frustrated because we reserved a unit but when we arrived to access the unit none were available. We would have expected to get a call so we could have paid for it before it went to someone else who hadn’t reserved one.

Rating:

5.0

Both staff members were friendly and engaging. Gave great directions to off-site facility. I had given the gal hard time the night before because I had gotten there after closing. I came back the following day and she was very kind and understanding, she completely forgave my rudeness from the night before. I give them 5 ⭐ on everything and would recommend this particular facility highly to anyone needing storage. Thanks guys.

Rating:

5.0

The storage facility was in great condition and the owner/operators were fantastic.

Rating:

5.0

This is the beat uhaul in the UNIVERSE!! BEST EXPERIENCE EVER IN THE WORST TIME OF MY LIFE!! Thank you Susanne and staff!

Rating:

5.0

Service tech swapped a trailer harness to ensure all trailer lights were working.

Rating:

3.0

Mostly a bunch of kids messing around working there. The manager was helpful, took their time but did help.

Rating:

5.0

I appreciate the guy checking the return time of the truck I rented to ensure guaranteed pick up time for another family! I know he would’ve done the same for me! I’ll use your location again for sure!

Rating:

5.0

Change windshield wipers frequently Clean the windshield inside and out

Rating:

5.0

Not charging so much just for the mileage and other changes

Rating:

3.0

Have all of your employees wear masks. Cab of truck wasn’t clean- seats and steering wheel stained brown. I had to roll down the windows just to see out of them. Contactless pickup didn’t work for me. There was no “pick up vehicle” under “account dashboard” as the instructions said there would be- had to go inside.

Rating:

3.0

Wear face coverings and require your customers to wear face coverings. This is a current requirement for the County of Dallas of which your business resides. My experience at this location is that the employee behind the computer working with me did not wear a mask/face covering however, the employee next to him working behind a computer with another customer was wearing a face covering/mask. The customer that this associate was working with at the computer (man and woman) - the man did not have a face covering/mask on however, the woman did.

Rating:

1.0

Chandler Wilkins was insulting, rude, aggressive, lacked self-control, and completely unprofessional. I was disrespected as a customer and as a human. Additionally- the location clearly instructed customers to wear masks inside the building... however all staff* behind the counter were not wearing masks at all. *Chandlers was wreaking a mask loosely over his mouth, but not his nose)

Rating:

5.0

The guys at this location were very helpful and showed great customer Service .

Rating:

5.0

Great people working there.

Rating:

5.0

I arrived on time for my 8 AM pick up. The gentleman behind the counter politely told me the customer had not returned my rental, no problem, he gave me the next size truck, same agreement, same price.

Rating:

5.0

Great team. Smooth, efficient process. Thank you!

Rating:

4.0

The contactless online check in needs improvement . My iphone gps did not sync with uhaul so couldn’t use the online check in

Rating:

5.0

All was good, no issues, fast service.

Rating:

5.0

Much better experience than the pick up location.

Rating:

5.0

Have more products in stock ;-)

Rating:

4.0

Reps were nice and helpful.

Rating:

1.0

None of the staff were wearing masks. They could not find my reservation under my name. Instead, my contact information was attached to another person's reservation. This indicates a near-criminal misuse of my personal information. My recept was to be emailed to me. I have yet to receive a receipt for my returned equipment. The equipment was clean though.

Rating:

5.0

Took Longer Than Wanted 2 Pick Up, I Did Arrive Late Though, I & Personal Forgot Furniture Pads But Had 0 Problems Getting Them From Another Location, I Am Always Happy With U-Haul 😁😁😁

Rating:

3.0

Comments sent to GM

Rating:

3.0

I was quoted 1 price then charged a different price when I got there for a in town rental

Rating:

5.0

Will be using it again. Closes to storage location

Rating:

5.0

Muy biem

Rating:

5.0

Its very fast and excellent

Rating:

5.0

The team at the location was awesome.

Rating:

3.0

Okay- 1- I picked a different location CLOSER to my home for pick up- uhaul changes it TWICE- to somewhere farther away from my home- I’m sure this is make it where I go over the allowed miles. Sneaky U-Haul- very sneaky. Then I get a call THE MORNING OF my OUT OF TOWN MOVE- telling me they don’t have the equipment I need. WTF?!!? Seriously?! Not only did I book well OVER A MONTH IN ADVANCE- but they called me to make the changes the weekend prior. U-haul dropped the ball on the whole trip. I get to the return location and they aren’t taking or doing uhauls any longer. THIS WHOLE THING SUCKED. And I will use another provider from here on out of I am able to. Shame on you uhaul- shame shame.

Rating:

1.0

Truck was very old with over 150K miles and engine was noisy with check engine light on. First I was given the truck with almost empty gas tank where I had to fill up the gas before I can use it. Since that truck had a lock so they gave me another truck Truck had smoke smell in it. I don’t know why you keep using truck after 150k miles

Rating:

5.0

Excellent experience

Rating:

5.0

Good Service

Rating:

4.0

Let customers know if they designate a specific U-Haul location that you must return to that specific location. It would be nice to know if the return location is designated as just a city/state that you are then free to return to any U-Haul location.

Rating:

4.0

The brakes on my trailer did not work. It was a little scary driving a loaded trailer knowing I could stop hard. Perhaps inspect the equipment better for operation.

Rating:

5.0

Sorry to see you go. All the best!

Rating:

4.0

Good work

Rating:

5.0

It was just a night drop off. Miss Anna Ray who took care of us over the phone was very kind and helpful. She is excellent!!!

Rating:

1.0

When I picked up the truck, the gas level was at 3/8. When I returned the truck, NO ONE! was wearing a mask and obviously did not feel it was necessary. Every customer was wearing a mask, due to the state order to do so in any public setting. I asked the guy if only customers were required to wear masks. He fumbled around in a drawer for 3 seconds then walked away. When he returned he was wearing a mask. The other two never paid any attention. Your company is endangering lives and I suggest you change your priorities and obey the laws. Thank you, GM

Rating:

4.0

The 4 guys that helped me move were GREAT!!!

Rating:

5.0

The 2 guys that moved us from our Storage Unit that is being closed down we the Absolute Best Movers!! They were worked hard and made sure all of our stuff made it safe & sounds with no scratches or broken items!! Great to have people that actually care about others!! Great Experience & Great Movers!! Thank You For Everything!!

Rating:

1.0

I did not receive the truck size that I requested and paid for. The truck had fast food trash located inside the cab. Additionally, when i called on the day to pick up the vehicle, the customer service representative gave directions that were incorrect or contradicting (ex: the keys were located in the back of the truck and locked, not in a lock box on the outside of the facility).

Rating:

3.0

During my 3 years with units here, often I experienced difficulty getting in touch with anyone on phone at this location. U-Haul at Countryclub drive seem more responsive.

Rating:

5.0

Muy biem

Rating:

5.0

Nice guys at the counter, very helpful and thorough.

Rating:

5.0

It was very confusing at truck return still don't know how i can record what time i returned truck since it was after hours. I hope i don't get charged for more time.

Rating:

5.0

Would not change a thing, wonderful service. Employees are helpful and they carry everything you need to help with your move.

Rating:

4.0

Only a few of the employees were wearing masks.

Rating:

4.0

No air in truck and couldn’t be fixed.

Rating:

1.0

Unexpected and unauthorized not agreed on charges of $116 Also the reservation was moved from the original location without any notice, causing disturbance and additional cost for me to rearrange with the movers. VERY BAD SERVICE

Rating:

5.0

Excellent Service Professional and Courteous

Rating:

5.0

Very fast and painless drop off.

Rating:

1.0

They overcharged without answer my calls or emails. I sent pictures of the gas when I received the van and the one when I returned it. What a way to overcharged and very bad customer service. Never again renting from Uhaul.

Rating:

5.0

The truck I rented had a leak somewhere cause some of my furniture got wet

Rating:

5.0

Super friendly professional help for staff at this location. Second time I’ve rented from them and I can’t say enough about them. Just very genuine likable people who seem to love doing their jobs!

Rating:

2.0

Made reservation for pickup at the 1682 S. I-35 Carrollton location. Received phone call, email, & text message saying I had to go to the 2735 E. Beltline location. Went to this location, was told truck was at the other address. Went back to original location, only to have to deal with arrogant counter help, saying it was my fault for the confusion. A note; while at the Beltline location, there was a lady that was going through the same thing.

Rating:

5.0

When returning my vehicle I was told i would get an email with the charges. It's been over 2 hours and still no email.

Rating:

5.0

Super

Rating:

4.0

The gentleman that helped me was kind, courteous and very helpful

Rating:

2.0

Location was shutting down. U-Haul offered to help me move my stuff but once I tried to contact them I never heard anything. So I paid to move it myself.

Rating:

3.0

This location's staff is excellent. The problem is that when you call, often the call goes to the main Uhaul number. They never know what’s going on. I wouldn’t recommend Uhaul because of this communication problem.

Rating:

4.0

Satisfied customer

Rating:

5.0

The guys here are excellent at customer service. I highly recommend this location and UHaul facility to anyone! Thank you

Rating:

5.0

Great staff! Very friendly and funny.

Rating:

5.0

Very good service, and clean truck.

Rating:

5.0

N/A

Rating:

5.0

Very good service and friendly team.

Rating:

5.0

Thank you.

Rating:

5.0

The men were always accommodating and friendly. Always answered any questiions I had. Recommend this store highly!

Rating:

5.0

I've never used uhaul before,but I must say everyone was very polite and friendly. The procedure was fairly quick and went smoothly. Thanks carrollton uhaul team...😊👍

Rating:

5.0

We appreciate having a storage facility close to the area we moved to in Carrollton. The staff was friendly, helpful, and competent. Thanks for a great facility!

Rating:

5.0

Very friendly and professional location. Thank you!

Rating:

5.0

Customer Service manager is excellent , took care of us quickly by swapping units to meet our needs.

Rating:

5.0

One of the gentleman at the front desk was always super helpful when needed! Thank y’all so much!

Rating:

5.0

Good people.

Rating:

5.0

Super nice team, very helpful!

Rating:

5.0

This location is very friendly and helpful!

Rating:

4.0

Great crew of staff. Always go the extra mile and take care of the customer.

Rating:

5.0

Ryan the store manager is nothing less than Amazing!!!! He really does care for his customers and go above and beyond! DJ is also very helpful he went out his way to assist me!!! Best experience!

Rating:

1.0

I arrived at this facility only to find the 35ft. RV storage space, that I reserved a month earlier, was only 20ft long with only hours before I had to leave town. Ryan found me a spot in Plano.

Rating:

3.0

Chris was extremely nice to me. I felt like he was the only person at the facility that knew how to do everything though which I’m sure pressures him.

Rating:

5.0

exactly what I've come to expect from U-Haul both here in Texas & Md.

Rating:

5.0

Great service!

Rating:

4.0

Contacting by phone can sometimes be a hassle but overall location was great

Rating:

5.0

good job! Quick service