Customer Reviews for U-Haul Moving & Storage of Carrollton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Carrollton

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Gerardo P. on

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GRANT G. on

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Keep up the excellent work.

Shanda S. on

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Everything was explained thoroughly and the process was quick and easy. My only issue was that I was told I could return it after hours but was not told there was a $20 fee. It was on the contract but not mentioned at the pount of sale with the other details they walked me through. I have no complaints as I returned it on time just should have been included in the conversation.

George N. on

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Vickie B. on

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Add more lighting around store front at night. Women are vulnerable if returning equipment after hours.

Dessa B. on

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The appliance dolly was a waste of time. We had to work harder using it. The wheels would not turn, seemed flat,b ut they were plactic.

Rahul S. on

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I used it for my move and it just worked out as expected. The team is professional and have smooth rental/return process.

Pandian S. on

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Please include hourly rate as well I just used for 2 hours shifting items from one apartment to another within 500 feet. Still I had to 6 + 6 miles to pick up and drop and got a daily rate of $20. I felt too costly for 2 hours rental.

Ken B. on

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Clean the inside of the windows... they are always dirty from most rental places, not just U-Haul.

Brooke P. on

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Alicia W. on

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Friendly staff very helpful.. I'll be back for sure

ruben R. on

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Billy P. on

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Stephen Q. on

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Christopher J. on

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Michael V. on

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James M. on

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No suggestions. Team is courteous, knowledgeable, and efficient. Location and selection are excellent. Thank you

Kurt M. on

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Harvey T. on

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Carol W. on

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VANESSA V. on

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The 1800 representative need some help with more knowledge about where Trucks are located, but this Store Associates off I-35 and Valwood where the best in the business. I will continue to do Business with this Store! Excellence Job crew!!!

Juan C. on

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Shaun D. on

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Eberardo G. on

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Excelente lugar! Uso mucho el servicio. Recomiendo este lugar por el trato que me dan. A diferencia de otros lugares que no son tan amables.

Timothy M. on

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The guys at this location are AWESOME compared to the people on Harry Hines. I was very disappointed with the truck. The steering in the truck is awful, very worn with lots of play on center steer. The headlights are not properly aimed, so driving at night is a challenge. I don't know how often you cycle the fleet, but this one needs to be culled or serviced appropriately.

JAY M. on

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Jimmy P. on

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We had rented the trailer for two days, but only needed it for one day. We picked put in Newton, Tx. And returned to U-Haul in Carrollton, TX. We returned at 6:55 and they closed at 7:00. We thought we would get credit for one day. Not only did they not give us credit, they charged us $20.00 for after hours return. Called back to try to work this out. Individual spoke very poor English and when he tried to call the Carrollton location,, no one answered. We live in East Texas and were too far away to handle personally. Will probably never use U-Haul again and will put something on Facebook.

Bill Fick F. on

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na

Darrell M. on

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Kandie B. on

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The process was easy. The staff was very friendly, helpful, and professional. Thanks!!

SHERRYE B. on

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Very helpful and courteous.

edrina S. on

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Exceptional

WELDON A. on

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did not send my receipt

Susan K. on

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Ryan the manager was very helpful in setting up my reservation. Thanks for the great service!

Eberardo G. on

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Excellent service. Nice guys Good truck

SHERRYE B. on

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Alain P. on

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Very good service and friendly team.

Leslie H. on

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Thank you.

Kathleen D. on

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The men were always accommodating and friendly. Always answered any questiions I had. Recommend this store highly!

Adam P. on

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I've never used uhaul before,but I must say everyone was very polite and friendly. The procedure was fairly quick and went smoothly. Thanks carrollton uhaul team...😊👍

Mike L. on

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We appreciate having a storage facility close to the area we moved to in Carrollton. The staff was friendly, helpful, and competent. Thanks for a great facility!

Francine C. on

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Very friendly and professional location. Thank you!

Alain P. on

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Customer Service manager is excellent , took care of us quickly by swapping units to meet our needs.

Angelica R. on

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One of the gentleman at the front desk was always super helpful when needed! Thank y’all so much!

Jerry L. on

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Good people.

Alain P. on

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Super nice team, very helpful!

Francine C. on

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This location is very friendly and helpful!

justin s. on

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Great crew of staff. Always go the extra mile and take care of the customer.

Ashley C. on

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Ryan the store manager is nothing less than Amazing!!!! He really does care for his customers and go above and beyond! DJ is also very helpful he went out his way to assist me!!! Best experience!

Danny D. on

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I arrived at this facility only to find the 35ft. RV storage space, that I reserved a month earlier, was only 20ft long with only hours before I had to leave town. Ryan found me a spot in Plano.

Angelica R. on

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Chris was extremely nice to me. I felt like he was the only person at the facility that knew how to do everything though which I’m sure pressures him.

Albert S. on

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exactly what I've come to expect from U-Haul both here in Texas & Md.

Matthew K. on

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Great service!

britney l. on

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Contacting by phone can sometimes be a hassle but overall location was great

Kathy B. on

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good job! Quick service

Connie M. on

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Everyone was very helpful and courteous from renting unit to closing out my unit seriously helpful above and beyond!!!!