The gentleman checked me out was a great employee I think some workers should get the pay the deserved a big raiseFREDRICK V.
Customer Reviews for U-Haul Moving & Storage of Casa Grande
Casa Grande, AZ 85122
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
incompetent and unhelpful!Timothy K.
Was told unit was open with lock inside. There was a lock outside causing me to go in the office to have removed and no lock was provided inside. The lady there was very helpful and resolved both matters in minutesJames F. | Online Move In
Customer did not leave a comment.Tyron C.
The staff were exceptional they did everything they could to make sure that we found a storage unit it was excellentWENDELL B. | Overall Experience
Nothing, your staff was excellent.Sandra W.
Customer did not leave a comment.maria R.
Unit was due in Casa GÅ•ande from Cincinnati on June 6th and my home on June 12th. It was dropped at Sun City AZ on the 31st of May and stayed there till I called on June 15th and 16th. They then transported the box to Casa Grande store where they set home delivery for that Sat June 18th and picked up on June 21st. My contents looked liked my box had rolled over. Things that were on the bottom were now laying on top. This was packed by professional movers I might add. I haven't unpacked said goods as my room is not ready. I have no idea of damages at this time. If any I will inform you. Also, was told by representative about your $50.00 a day guarantee. When this all happened I was told I had not set up home delivery. I most certainly did. I guess that goes with the paperwork I got on the Bpx which said destination: Sun City, not Casa Grande of which was the original order. It also changed on the 15th on my Dashboard as well. Sounds like something trying to be covered up in my opinion. As well as my home delivery was NO where to be found. All in all this was a terrible experience and UBox did not follow their guarantee. As I see it I am owed $50.00 Ã— 7 days. No one has come forward. As it stands I will not be using any of your services. I timed my needs to the delivery of my box, ie: clothes medications etc. It was horrible. I hope you fix this problem in your system so that no other customer has to go through what I did. Karen L Lacy 201 S Apache Ave Eloy, AZ 661 282 0761Karen L.
Customer did not leave a comment.ROBERT S. | Overall Experience
Lucy Huerta was very nice and helpful ! She answered all our questions and walked us to our rental space! Everything was quick and efficient !MICHAEL D. | First Impressions
Was told by u haul company before rancho that if we used u haul and stored with them we would get 30 day or one month free storage in Casa Granda. We found out no one in office but s gal in a office room behind counter who could see me and me them. She would not help. So left and came back later. That gal I asked for 10 x20 storage unit and that I was told to tell them we are suppose get one month free storage since we used them for everything. She said nope did not have no units and no they do not honor that 30 day free on storage. Asked about pods. Not sure if she could do that to equal a storage unit. Left upset. Found a different place to store. That place is alot better to deal with. Well that is all I have to say. Took me a while just to do this survey was not going to do. But had to get off my chest. Thank you Dan P.S. people in Las Vegas were really good.daniel R.
Lucey has been great to work with. Positive and professional. Great location and great storage spot.WILLIAM O. | Overall Experience
Customer did not leave a comment.Vicky L.
Very friendly and professional. Great serviceLYLE T.
Customer did not leave a comment.KATHLEEN B. | First Impressions
My experience was excellent. Lucy the manager was very kind, she knew what she was doing when reserving out the trailer to me. Upon pick up the gentleman Sonoris I believe his name was hitched the trailer up made sure everything was secure and safe for me. He even made sure my lights worked. When I returned it; it was a smooth return. Time efficient. Thank you Uhaul Casa Grande.Marcela P. | Overall Experience
Customer did not leave a comment.Samantha A.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.ethel M.
We also had a Reservation for a free storage unit in the Marana location. When I called to advise them when we would be there they said they would not be able to give us a free storage unit even though I talked to customer service and they said that it was all set up and it should be free. We ended up having just to go get another storage unit. This was very upsetting. Anyways we will be renting another U-Haul and hoping that we won't have this problem with the next set up for a free storage unit as we are moving from Reno to Arizona which is one way and we should get a free storage unit. Customer service emailed the manager Kyle White but he never reached out to us. The person that we had talk to the day before was very rude to us and ended up hanging up after you put it on hold. 😓 hoping we won't have this problem next time around as it was very stressful to have a 20 foot U-Haul full of stuff and nowhere to put it.Brian W.
Customer did not leave a comment.michele R.
Perfect and easily accessible.Mark O.
The young man who helped us at tje cluntsr made this transaction very smooth. He is very much appreciatedDarlene F.
Customer did not leave a comment.josie M.
Great service for both delivery and pick upJill M.
counter person was helpful in getting my refund for oil.Robert D.
Customer did not leave a comment.mike R.
Ensure that the equipment is actually clean before renting it to customers. I rented a 15 ft truck, and when I got it home to start loading it, I slipped and almost fell inside the box of the truck. There was oil everywhere, from the floor to the cab-over storage area. We used the rented blankets to wipe the truck out, but it was still worrisome.Kelly W.
All went well, and very great staff at this location. I have used them in the past and will continue using them in the future when needed.jw S.
It would be nice to have a full tank of fuel so you don't have to guess when putting fuel in.martin A.
We have no complaints.Buford T.
Customer did not leave a comment.Paul H.
Very nice experienceRobin K.
Customer did not leave a comment.leopoldo P.
The entire staff here were helpful, polite, and professional!Raymond U.
Customer did not leave a comment.Wendi R.
The booking agent on the phone (Jennifer) and the rep onsite (Harrison - last name??) were both very helpful. TYVMBARRY B.
Fast, friendly service!Frank R.
Customer did not leave a comment.Gabriel H.
Customer did not leave a comment.Raquel E.
Customer did not leave a comment.CELESTINO R.
The office was not very helpful but the man who helped taking my trailer off was AmazingVanessa S.
Customer did not leave a comment.Jarrett H.
Customer did not leave a comment.William L.
A very important painting was punctured - a one of a kind that could not be replaced. Other than that the experience was good. I will be checking to see if the insurance I bought through UHaul covers the painting. Thanks!Tracy C.
Everything went perfect. I was in and out both for pick up and drop off. The Girls at the front desk were very friendly and displayed EXCELLENT customer service skills. I will choose this location again over any other because of my experience there.Jessie J.
Customer did not leave a comment.DEE L.
Customer did not leave a comment.Emily J.
Great place and friendly staffJUDY C.
Customer did not leave a comment.Kirby L.
Customer did not leave a comment.Joseph F.
Have Lucy take care of them, she did a fantastic job!!Paul S.
Hire more people like Lucy the Manager in Casa Grandesteve J.
Customer did not leave a comment.Michelle C.
Great customer service provided by Yolo. The van was in great condition and very clean.Rebecca C.
The check out and in process was very efficient and the staff were friendly.Lisa V.
Well maintained equipment and location. Great customer service.Levi H.
Customer did not leave a comment.HILDA T.
NOTHING I WILL RENT TOWLEY AGAIN. BEST EVER.LAVERN E.
Exceptional service by allDALE A.
This is meant for your reservation process and not the pickup facility. When you rent a trailer and request a location four weeks in advance I would think you would try to get a trailer to that location as best you can and not make someone drive 45 minutes to pick up a trailer after you told him at 6 o'clock the prior night. The person I spoke to said that if I didn't want the trailer I could rent it from some other company. We all know U Haul is the only one that rents a trailer for cross country moves. What a poor snd condescending response! Your customer service on the phone is poor at best and the girl I spoke to represents that - you must have given her no training. When you call for an explanation, It seems everyone's job is to put you on hold and forward the call to another person so they can pass the responsibility - where you sit on hold for 30 to 40 minutes each time. Customer service - crappy at best.William P.
Customer did not leave a comment.Maisie C.
Great Customer service. Smiling faces. Thanks for the helpPhillip P.
Customer did not leave a comment.Curt B.
Your locations are always under staffed lots of waitingJohn F.
Customer did not leave a comment.dianne W.
Excellent customer service as always from this location.Dan W.
Customer did not leave a comment.CHRISTIAN C.
Viviana provides excellent customer service and very knowledgeable. .Andrew S.
Second rental in a month where the rented truck pick up location was moved at the last minute - this time to 63 miles away 126 MILE ROUND TRIP to just pick up the truck. No offer of compensation - fuel or time. Not acceptable. "Loyalty will only suffice in the absence of something better".Trevor H.
a cruise control option would be very helpful for long distance hauls.Tadeh M.
Have a ramp on the back of the truck cause the step is a little too high n Also include a step stool it would help out some of us older women.MARIA A.
The GM has a wonderful staffSynorris H.
Lady behind desk was awesome. Long day moving prior day. office was closed by the time we finished. Brought truck to Casa Grande office (where I moved) next day early. No charge. I will be back because of her great help and understanding. So much appreciated, beyond words.Corey N.
Customer did not leave a comment.Fayerene F.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Dustin M.
Customer did not leave a comment.Anna B.
I recommend to deodorize the cabin. The last person before me smoked in there. And it stank. Especially with the ac blowing in my face.David G.
great serviceSTEVEN B.
Customer did not leave a comment.robert H.
The location was clean & organized. The rep was polite, friendly, and efficient. I will definitely come back home hen I need to haul something.Patricia C.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.John L.
Uhaul scheduling completely changed up my reservation 1 day before movers were coming to load us. We ended up driving 85 miles out of our way to get the equipment needed. After loading the truck and seeing we needed additional space, the facility on N. Mercado in Casa Grande, bent over backwards to accommodate our needs and salvage the move. kudos to uhaul moving and Storage of Casa Grande, and thumbs down to uhaul scheduling.Charles H.
Only one person working this location. She did very well for one person. Needs help.CURT C.
I don't think Uhaul keeps good maintenance on there equipment, I picked up a trailer and one of the tires needed to be changed out and there was no one there that could do that , so I had to call road side service and they came out to change the tire and found out that the bearings needed to be change also, so I had to get another trailer And I was already loaded and didn't have anyone to help me move my stuff. I rented the same size trailer last fall and it was 130.00 and now this one was 418.00 for the same trip ( I think they call that PRICE GOUGING ) shame on You !!!!!ROBERT C.
Customer did not leave a comment.Kenneth O.
Customer did not leave a comment.John J.
Several trailer lights didn't work. Back door latch worn out and hard to latch. Trailer over all worn out and needed to be reworked or retiredLee K.
Customer did not leave a comment.KATHY B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Latoya H.
Great .Quick Gast Service..FREDDY B.
Customer did not leave a comment.ALI R.
Customer did not leave a comment.Christopher E.
They lied to us said we get 1 mounth free and we didn't haveRobert P.
Customer did not leave a comment.Vincent S.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Van E.
Very friendly and professional.MICAH B.
Customer did not leave a comment.Tony H.
Customer did not leave a comment.DAMIEN W.
Customer did not leave a comment.Sylvia V.
I spent almost 30 minutes at the counter waiting for the agent to come back to the counter. There were more than 1/2 dozen waiting in office. I was told all was well when I returned it only 2 hours later on a 24 hour rental. I went 7 miles in a 10' van. I put $5.00 (1 gallon) before returning, and the fuel was EXACTLY where I found it. Then the charge me for fuel??patrick S.
The manager,Lucy, and her staff are always friendly and professional. The facility is always clean as well as the rental equipmentCHARLES B.
Customer did not leave a comment.Ernest M. | Overall Experience
Still waiting for our contract to sighnSteven S. | First Impressions
Customer did not leave a comment.Gary H. | Overall Experience
Very happy and will rent again.Lyndsay B. | Overall Experience
Customer did not leave a comment.Larry W. | Overall Experience
Customer did not leave a comment.gail m. | Overall Experience
Customer did not leave a comment.William M. | Online Move In
Customer did not leave a comment.Steven L. | Overall Experience
Customer did not leave a comment.Patrick D. | First Impressions
Staff are very very nice and very helpfulCELESTINO R. | Overall Experience
The entrance gate a lot of times wasn't workingRichard G. | First Impressions
Lucy is great very helpful & courteous!!Frank G. | First Impressions
The storage unit we occupied had a 2 x 4 foot chase in one corner reducing the square footage, yet we still had to pay full price for a 10 x 10 space.fred a. | Overall Experience
Customer did not leave a comment.LOUIS C. | Overall Experience
Customer did not leave a comment.HUGO L. | Overall Experience
We have used this u-haul location for several year with great success.Linden H. | Overall Experience
Customer did not leave a comment.CHERYL L. | First Impressions
Thank you!ERNEST H. | Overall Experience
Customer did not leave a comment.ODEAN L. | First Impressions
Lucy is so kind, efficient and effective. She’s a huge plus to your organization.Mark P. | First Impressions
We are well pleased with the units and service that we received. Thanks, Gail and DanGail G. | Overall Experience
Customer did not leave a comment.Gary G. | First Impressions
Customer did not leave a comment.Pamela B. | First Impressions
Customer did not leave a comment.James W. | Overall Experience
Customer did not leave a comment.Katherine W. | Overall Experience
Rented trailers, stored household items in climate controlled storage, stored my RV at this facility, filled propane tanks here. Always a pleasant experience. Friendly, helpful staff, No complaints whatsoever.Ron H. | Overall Experience
Great people to work with.James W. | Overall Experience
Customer did not leave a comment.YANIQUE D. | Overall Experience
Everything went well. Except for the final error in not having the records updated timely.diana n. | Overall Experience
Customer did not leave a comment.Judy U. | Overall Experience
Customer did not leave a comment.Richard H. | First Impressions
Customer did not leave a comment.christian d. | First Impressions
Customer did not leave a comment.Jeff C. | First Impressions
The gal at the front desk was wonderful and explained everything to me! So happy to get into this storage space!NOLA U. | First Impressions
Nice to be able to plug in so the RV batteries are maintained.Lyndsay B. | First Impressions
Have been renting here for past 3 yrs, Always a good experience. So much better than I had experienced at another Casa Grande facilityButch C. | First Impressions
Customer did not leave a comment.Lee M. | Overall Experience
Because of declining health we had to sell our RV. We are grateful for the outstanding service U-Haul provided to us since we moved here in 2016. The previous store manager, Nancy, provided us with superior service. We did not get to meet the current manager. We are pleased to provide the U-Haul facility and staff our highest recommendation.Paul R. | Overall Experience
Customer did not leave a comment.David H. | Overall Experience
Customer did not leave a comment.Nancy M. | Overall Experience
Customer did not leave a comment.Nancy K. | Online Move In
Jonathon was just a nice guy and provided excellent customer service.Robert E. | First Impressions
Customer did not leave a comment.DICKIE RAY A. | Overall Experience
Customer did not leave a comment.Steven J. | First Impressions
Customer did not leave a comment.Scott L. | Overall Experience
We were very happy with our two year+ relationship with this UHaul dealership. We never worried about our belongings and our needs were handled efficiently and in a timely manner.Lou R. | Overall Experience
We have always received friendly and helpful service. ThanksMARY S. | First Impressions
Polite and helpfulRene B. | First Impressions
Customer did not leave a comment.David G. | Overall Experience
Sure miss Nancy!!!MARK P. | Overall Experience
Customer did not leave a comment.RAYMOND T. | Overall Experience
Manager Nancy was always helpfulJohn J. | Overall Experience
Customer did not leave a comment.Don B. | Overall Experience
Customer did not leave a comment.Menno K. | First Impressions
Customer did not leave a comment.JOSE P. | Overall Experience
Customer did not leave a comment.Jackie G. | Overall Experience
Customer did not leave a comment.Germaine H. | Overall Experience
Didn't interact with Uhaul staff often but when I did everything was taken care of.vicky k. | Overall Experience
Customer did not leave a comment.Sally g. | Overall Experience
Lucy and her staff are absolutely awesome!! Lucy was an absolute pleasure to do business with!Nancy Z. | Overall Experience
I kept my items in this storage facility for 7 years, unfortunately with the price increase I had to vacate. Aside from some termite damage on some of my boxes (did not affect items in boxes). Some dust accumulation (it's in the desert so that's bound to happen). Everything seems to be in decent condition.JOAQUIN M. | Overall Experience
Customer did not leave a comment.Marlan L. | First Impressions
The staff was helpful and very knowledgeable. As a team they work well together. They made me fell welcome and appreciated. I like that. Thanks team Casa Grande, you are awesome!Robyn D. | First Impressions
Customer did not leave a comment.Terry E. | Overall Experience
Wow it's a shock to find such well managed store. It's rare to find a storage place this clean organized. The Manager offered to walk around the lot and point out the available spaces and gave me a map with prices on it to compare. Needless to say I rented a covered space. So nice. I'm happy to find this spot so close to my home. Tia the Manager had me signed up in a jiffy.robert f. | First Impressions
Customer did not leave a comment.George B. | Overall Experience
Your staff is professional, pleasant and very helpful. I will recommend this location to anyone.JIM B. | First Impressions
The staff facilitated my move-out and then move-in with friendly and competent service. I really appreciated the way they worked to secure the site I needed in a timely fashion. Jeanjean j. | First Impressions
The office manager, Tiania Triplett, was excellent. Would highly recommend this location.Patricia R. | First Impressions
Staff very friendly and efficient, we just moved it closer to home.edwin h. | Overall Experience
Customer did not leave a comment.Ken G. | First Impressions
We have stored here for many years, the staff has always been excellentDonald D. | Overall Experience
Customer did not leave a comment.anthony l. | Overall Experience
Great placeLila P. | First Impressions
Customer did not leave a comment.Augustine H. | Overall Experience
Thanks Lucy for making it all work out easy.SHAR A. | First Impressions
Customer did not leave a comment.Michelle F. | Overall Experience
Customer did not leave a comment.Stephen S. | Overall Experience
Nancy Buck has been a stellar manager for UHaul and all her customers.Gary S. | First Impressions
Customer did not leave a comment.Darrel D. | Overall Experience
Customer did not leave a comment.anthony l. | First Impressions
Customer did not leave a comment.ashley b. | First Impressions
Customer did not leave a comment.Charles P. | Overall Experience
Noneroger m. | First Impressions
Customer did not leave a comment.martin h. | First Impressions
Customer did not leave a comment.JODIE R. | First Impressions
Customer did not leave a comment.Judy U. | First Impressions
Customer did not leave a comment.karen h. | Overall Experience
Customer did not leave a comment.regina b. | First Impressions
Nancy and the crew have always been great very professional. We have been at this location for 8 years. DelDel H. | Overall Experience