Customer Reviews for U-Haul Moving & Storage of Casa Grande

2,735 reviews

242 N Camino Mercado   Casa Grande, AZ 85122

(520) 836-9323

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(520) 836-9323

242 N Camino Mercado
Casa Grande, AZ 85122

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Thank you Lucy ...your the best ..

Patrick D S.  |  Overall Experience 
Rating:
5.0

Very nice everyone there! Thank you! Patricia C.

PATRICIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Very professional and fast service, highly recommend.

Jimmy G. 
Rating:
1.0

This is the second time I have rented from this location and the truck was in horrible condition and had to be brought back

Cheryl B. 
Rating:
5.0

Thanks for your help

Jean L. 
Rating:
5.0

Excellent service! Thank you so much!

Mark D. 
Rating:
5.0

I don't know her name but she was extremely nice helpful and kind. I've rented there in the past and I will be going back. Thank you so much

JORGE M. 
Rating:
4.0

When I made the reservation through the 800 number I told the agent that I might be an hour late in returning the equipment they said that was fine and they noted it so when I got to the location I told him about this and they told me they don't know why the agent or anyone tells me that because even though I'm a few minutes late they're going to charge me for a full date no matter what kind of arrangements I've made online that they will not honor that I just thought that was kind of shady I don't think that's right so I'll probably think twice about renting again from U-Haul

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

Jeri G. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Lucila (Lucy) was absolutely amazing! Understanding. Explained everything. Very helpful. Even got some stuff I left in the U-Haul and set it aside for me.

Chantale H. 
Rating:
3.0

It is difficult to find in an area of town with poor lighting. In the last 1/8 miles before the destination, the road paint stops and it appears that the road abruptly ends.

Thaddaeus G. 
Rating:
5.0

East return

Theodore B. 
Rating:
5.0

Everything went great. Truck was ready when I got there and the return only took 5 minutes.

Larry D. 
Rating:
3.0

Nothing but computer problems while attempting to register while at the office. Had to come back a day later. Fix your slow server or computers.

James D.  |  First Impressions 
Rating:
5.0

very good will do it again.

DOUGLAS L. 
Rating:
5.0

The only problem I had was the after hours check in. I tried the website with my Iphone 6 and all it wanted me to do is schedule another rental. I just left the trailer on site at night. Also a confirmation return via email would be nice for late returns. Thanks!

ron B. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA R.  |  Overall Experience 
Rating:
5.0

Very good communication with what my needs were and picked out the best equipment for it.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Marlo C. 
Rating:
5.0

Customer did not leave a comment.

Nellie T. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S.  |  Overall Experience 
Rating:
4.0

the original store i was supposed to drop off at was closed and i was able to drop off at this location after talking to store manager lucy. she gave me number to call and it worked great thanks for the help.

bernard S. 
Rating:
3.0

Not able to get an appliance dolly here. Had to call around to find one. This location used to be top notch, but not anymore. The fault is the way national is running things now. Not able to rent the size we need & restrictions make it impossible!!

COLEEN B. 
Rating:
5.0

Customer did not leave a comment.

Leticia V. 
Rating:
5.0

Customer did not leave a comment.

Armando R. 
Rating:
3.0

Customer did not leave a comment.

Diana A. 
Rating:
5.0

Everything was great thanks

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
4.0

Never got copy of final receipt after truck dropped off

Rene D. 
Rating:
5.0

Keep up the good work team.

MICHELLE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C B. 
Rating:
3.0

Lucy was the only person in the shop all day... Both times I was there 4 to 5 people where waiting in line and she was manning the phones as well. She did an outstanding job. I was obvious she was completely overwhelmed. This store needs to increase its manning. It is like this every time I visit.

MARTIN J. 
Rating:
5.0

This team goes above and beyond. Class act!

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

SHAYLA A. 
Rating:
5.0

Thanks again

David V. 
Rating:
5.0

Customer did not leave a comment.

Alexis H. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
2.0

Customer service could be better

Peter O. 
Rating:
3.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

Dustin Y. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
4.0

Have your people really check equipment when turned it back in, he never looked inside. At least we folded all the pads that were thrown in. Didn't ask for any pads.

mary lee R. 
Rating:
5.0

Open at 8am instead of 9am. Many of us get up early enable to finish early.😊thank you for understanding.

Virgina V. 
Rating:
4.0

Staff was great when I forgot my password on more than one occasion and they had to look it up for me.

Theresa K.  |  Overall Experience 
Rating:
5.0

Truck windows very dirty

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
5.0

Customer did not leave a comment.

diana g.  |  Overall Experience 
Rating:
3.0

Pricey

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

DAVID Z. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

Windshield could have been clearner better prior to turn over to customer BUT this is of little consequence. They had what I needed to tow a trailer no questions asked, handled multiple extensions by phone quickly and easily, handled pickup and return paperwork quick and easy. Happy customer.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

I have a great customer service!

Alfredo M. 
Rating:
5.0

The staff was great and the trailer was good. However, the truck I rented had quite a bit of wood debris in it. (Someone hauled firewood in it maybe?) and the engine ran well but had a severe exhaust manifold leak and the steering was tight.

ANTHONY R. 
Rating:
4.0

Only problem storage unit green lock was not taken off right away when I rented had to call store to see if anyone could come remove the green lock

MICHELLE W.  |  First Impressions 
Rating:
3.0

Still waiting for email copy of my receipt do I'll know exacty what I was charged. I signed for one price but was quoted a different price upon truck return which was not the miles nor fuel. I'm requesting my receipt via email as standard and promised. Thank you kindly!!

Marilyn C. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
4.0

Friendly staff, clean building and lot

Philip H. 
Rating:
5.0

They were super friendly and very helpful

Denis H. 
Rating:
4.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

ROCKY T. 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colby S. 
Rating:
3.0

Customer did not leave a comment.

RACHEL M. 
Rating:
4.0

Customer service from assistant manager outstanding

Anthony R. 
Rating:
5.0

Friendly crew and efficient

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Dale F. 
Rating:
4.0

Customer did not leave a comment.

SANDRA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS J.  |  First Impressions 
Rating:
5.0

This is the second time I've used this site in 30 days. The site remains a step above others due primarily to the personnel who work there. Each is friendly, helpful, and efficiant.

Gene K. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

The entire staff was professional, knowledgable, and courteous. I would recommend this U-Haul location without hesitation.

Deven W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
3.0

Not over charging customers for equipment that was not rented.

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

Synorris H. 
Rating:
5.0

The guys were AWESOME!!!

RoMonica B. 
Rating:
5.0

Liked the total experience.

Terry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted P. 
Rating:
5.0

Really nothing at all. Very pleased and satisfied with everything that U-Hual provided for our smooth move. Thank You

NORBERTO M. 
Rating:
5.0

continue to be friendly and helpful to all customer

Jeodyfredo O. 
Rating:
5.0

The service was good and the people were friendly. All I would suggest Is to have better integration with the mobile app as it did not work as advertised

Nabi S. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Very organized, helpful employees.

Bruce B. 
Rating:
5.0

The rep who assisted us was VERY professional and VERY helpful. Easy-in and easy-out. The customer (for passenger cars) parking lot was completely full, yet there were no customers other than my wife and I. If those parking spots are being used by employees or renters (gone with equipment), they need to find another parking spot for them. Customers need to have parking spots available, and the best parking spots need to be for the customers, not for the employees.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

lisa G. 
Rating:
5.0

Have gas tank filled. Mine only had 1/8 of a tank.

Shannon S. 
Rating:
5.0

Very kind and friendly employees very helpful

Roy G. 
Rating:
5.0

Everything was great

Kenny S. 
Rating:
5.0

Employees were very friendly and extremely helpful. Thank you. I will be renting from them again.

Jorge M. 
Rating:
5.0

The gentleman that took care of was very friendly.

Jeffrey S. 
Rating:
5.0

U-haul should save information at check in to save time. I rented trailer 4 times in 2 weeks. I had to give same information each time?

Tom E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  First Impressions 
Rating:
4.0

I also rented a 26' foot truck for the same trip, which I picked up in California, gassed it up, drove about 8 miles to find that it had leaked out a 1/4 tank of gas. I was down for 3 hours waiting for a mechanic before I could load the truck. It made for a long day.

Terry F. 
Rating:
5.0

Lucy was awesome. She hooked up the trailer and made sure everything was in proper working order. She was friendly and very professional. Will come back here to rent again !!

Nancy B. 
Rating:
3.0

Customer did not leave a comment.

PORCELYN M. 
Rating:
5.0

Customer did not leave a comment.

LIZ C. 
Rating:
1.0

The pickup had a strong urine smell the whole trip we were using it. We told the man when we brought it back. He said he would notate that and have someone call us. No call yet

sherri O. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

The people were very helpful.

Gene K. 
Rating:
5.0

Customer did not leave a comment.

DAMIEN W. 
Rating:
5.0

Customer did not leave a comment.

Patrick K.  |  First Impressions 
Rating:
5.0

Stored my 2016 Ford F-150 truck there for the summer. Safe place to store vehicles.

Robert A.  |  Overall Experience 
Rating:
5.0

Lucy was very friendly

BILL D.  |  First Impressions 
Rating:
5.0

The ladies were very helpful and friendly

LORIE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen D.  |  Overall Experience 
Rating:
5.0

Clean and well maintained, staff is always friendly!

Jessica M.  |  Overall Experience 
Rating:
5.0

Always had good service from this uhaul facility and storage.

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NALLELI V.  |  Overall Experience 
Rating:
3.0

Didn’t have any problems

HENRY J.  |  Overall Experience 
Rating:
3.0

Was told unit was open with lock inside. There was a lock outside causing me to go in the office to have removed and no lock was provided inside. The lady there was very helpful and resolved both matters in minutes

James F.  |  Online Move In 
Rating:
5.0

The staff were exceptional they did everything they could to make sure that we found a storage unit it was excellent

WENDELL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Lucy Huerta was very nice and helpful ! She answered all our questions and walked us to our rental space! Everything was quick and efficient !

MICHAEL D.  |  First Impressions 
Rating:
5.0

Lucey has been great to work with. Positive and professional. Great location and great storage spot.

WILLIAM O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B.  |  First Impressions 
Rating:
5.0

My experience was excellent. Lucy the manager was very kind, she knew what she was doing when reserving out the trailer to me. Upon pick up the gentleman Sonoris I believe his name was hitched the trailer up made sure everything was secure and safe for me. He even made sure my lights worked. When I returned it; it was a smooth return. Time efficient. Thank you Uhaul Casa Grande.

Marcela P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest M.  |  Overall Experience 
Rating:
5.0

Still waiting for our contract to sighn

Steven S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary H.  |  Overall Experience 
Rating:
4.0

Very happy and will rent again.

Lyndsay B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gail m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick D.  |  First Impressions 
Rating:
5.0

Staff are very very nice and very helpful

CELESTINO R.  |  Overall Experience 
Rating:
3.0

The entrance gate a lot of times wasn't working

Richard G.  |  First Impressions 
Rating:
5.0

Lucy is great very helpful & courteous!!

Frank G.  |  First Impressions 
Rating:
4.0

The storage unit we occupied had a 2 x 4 foot chase in one corner reducing the square footage, yet we still had to pay full price for a 10 x 10 space.

fred a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUGO L.  |  Overall Experience 
Rating:
5.0

We have used this u-haul location for several year with great success.

Linden H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL L.  |  First Impressions 
Rating:
5.0

Thank you!

ERNEST H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ODEAN L.  |  First Impressions 
Rating:
5.0

Lucy is so kind, efficient and effective. She’s a huge plus to your organization.

Mark P.  |  First Impressions 
Rating:
5.0

We are well pleased with the units and service that we received. Thanks, Gail and Dan

Gail G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine W.  |  Overall Experience 
Rating:
5.0

Rented trailers, stored household items in climate controlled storage, stored my RV at this facility, filled propane tanks here. Always a pleasant experience. Friendly, helpful staff, No complaints whatsoever.

Ron H.  |  Overall Experience 
Rating:
5.0

Great people to work with.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANIQUE D.  |  Overall Experience 
Rating:
3.0

Everything went well. Except for the final error in not having the records updated timely.

diana n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christian d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
5.0

The gal at the front desk was wonderful and explained everything to me! So happy to get into this storage space!

NOLA U.  |  First Impressions 
Rating:
5.0

Nice to be able to plug in so the RV batteries are maintained.

Lyndsay B.  |  First Impressions 
Rating:
5.0

Have been renting here for past 3 yrs, Always a good experience. So much better than I had experienced at another Casa Grande facility

Butch C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lee M.  |  Overall Experience 
Rating:
5.0

Because of declining health we had to sell our RV. We are grateful for the outstanding service U-Haul provided to us since we moved here in 2016. The previous store manager, Nancy, provided us with superior service. We did not get to meet the current manager. We are pleased to provide the U-Haul facility and staff our highest recommendation.

Paul R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  Online Move In 
Rating:
5.0

Jonathon was just a nice guy and provided excellent customer service.

Robert E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DICKIE RAY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott L.  |  Overall Experience 
Rating:
5.0

We were very happy with our two year+ relationship with this UHaul dealership. We never worried about our belongings and our needs were handled efficiently and in a timely manner.

Lou R.  |  Overall Experience 
Rating:
5.0

We have always received friendly and helpful service. Thanks

MARY S.  |  First Impressions 
Rating:
4.0

Polite and helpful

Rene B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Sure miss Nancy!!!

MARK P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAYMOND T.  |  Overall Experience 
Rating:
5.0

Manager Nancy was always helpful

John J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Menno K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jackie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Germaine H.  |  Overall Experience 
Rating:
5.0

Didn't interact with Uhaul staff often but when I did everything was taken care of.

vicky k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally g.  |  Overall Experience 
Rating:
5.0

Lucy and her staff are absolutely awesome!! Lucy was an absolute pleasure to do business with!

Nancy Z.  |  Overall Experience 
Rating:
5.0

I kept my items in this storage facility for 7 years, unfortunately with the price increase I had to vacate. Aside from some termite damage on some of my boxes (did not affect items in boxes). Some dust accumulation (it's in the desert so that's bound to happen). Everything seems to be in decent condition.

JOAQUIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlan L.  |  First Impressions 
Rating:
5.0

The staff was helpful and very knowledgeable. As a team they work well together. They made me fell welcome and appreciated. I like that. Thanks team Casa Grande, you are awesome!

Robyn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry E.  |  Overall Experience 
Rating:
5.0

Wow it's a shock to find such well managed store. It's rare to find a storage place this clean organized. The Manager offered to walk around the lot and point out the available spaces and gave me a map with prices on it to compare. Needless to say I rented a covered space. So nice. I'm happy to find this spot so close to my home. Tia the Manager had me signed up in a jiffy.

robert f.  |  First Impressions