Staff very friendly and efficient, we just moved it closer to home.edwin h. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Casa Grande
Casa Grande, AZ 85122
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William C.
Employees where welcoming and made the experience quick and simple love this place!AYARI B.
Customer did not leave a comment.NORMAN C.
Customer did not leave a comment.DENISE M.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Ken G. | First Impressions
Customer did not leave a comment.DOUGLAS W.
We have stored here for many years, the staff has always been excellentDonald D. | Overall Experience
Customer did not leave a comment.LAUREN K.
When Nancy Buck was the manager at this location the location was very clean the equipment was staged neatly and always ready to go. Her staff was always friendly and seemed to enjoy being at work. This facility has fallen behind in the standards that Nancy Buck instilled at the facility The blonde larger woman who helped me when I picked up the rental trailer was not friendly appeared and acted as if she wanted to be anywhere else but sitting on a chair helping a customer. Never a smile not friendly at all this young lady needs to find wirk where she will appreciate receiving a pay check A little background on us. We have rented at this facility since 2014 either a outside Rv storage or an inside Rv storage or an inside storage room. I have personally worked with three prior managers and their staff the staff that is at this location now has made me stop renting from this facility. I do not want my butt kissed when I conduct business but when I ask if the tire pressure has been checked in a rental and what that setting is I expect an educated reply of That air pressure not, â€œwe check them every time we get them inâ€. My response so what about the pressure now has it been checked thus morning before going out? I told you it was checked yesterday. Very sarcastic. I almost told her to stick it and rented somewhere else but I had a deadline. I guarantee you I will not rent from this facility again. Two many other facilities that may appreciate the businessCharles B.
Customer did not leave a comment.Courtney J.
Customer did not leave a comment.anthony l. | Overall Experience
Customer did not leave a comment.DAMIEN W.
Customer did not leave a comment.erin M.
Customer did not leave a comment.Tony H.
Customer did not leave a comment.Fred W.
First time being there and everything went smooth from time I asked if they had a trailer available to them attaching trailer to my truck.JUSTIN EDDIE P.
Nothing. Process was seamless and fast - girl who helped us very nice and communicated process with confidence.JACKIE M.
Customer did not leave a comment.DEBORAH M.
Customer did not leave a comment.JESSICA B.
Customer did not leave a comment.RANDOLPH C.
Customer did not leave a comment.STEVEN G.
Quick and easy return- very niceCraig G.
I was told I went over the mileage and therefore had to pay the extra for that.. I paid for an extra day on the return but ended up returning one day early and did not get credit for that, The uhaul gal said sorry but you cannot get credit for that, that is just what uhaul does, so in my opinion that is a crappy way to do business.jEANNIE R.
Very Busy location, they did a Great Job. Rich & MargeMARGARET ANN L.
Customer did not leave a comment.RENE B.
Customer did not leave a comment.TRYGVE J.
Sadly this review should not go to this location but to UHAUL! I was called and they left a message that there was an issue with us getting a truck we rented weeks before, when I called customer service on Sat 2 days before my move I was told that our truck would be at country club location. Then the day of the move I called to see if I could pick it up early and was then told there was NO TRUCK available at all! They then offered me a 20 ft truck and a 6x12 trailer when I told them my things would never fit in that basically I got an oh well! Seeing I had to be moved out that day we picked up the truck and trailer. Of course things were not going to fit so we had to get another truck (not from uhaul). We had our daughter return the trailer which they told us to return it to a different location. Drove to Texas and then return the 20 ft truck. Then days after we dropped off the truck in TX we received multiple calls requesting the return of the truck to Gilbert saying someone was waiting for it?!?!?!? I asked for some type of discount NOPE matter of fact they charged me for being late with my return when I returned it 2/3 days early! We have been LONG time Uhaul customers and spend ALOT of money a year using Uhauls. This is now our 2nd issue getting our scheduled long in advance out of state truck. Its amazing to me the absolute lack of customer service and these poor locations having to deal with things out of their control it is awful they have to deal with stressed out customers. The fact there was ZERO compensation made to us from UHaul when they caused so much stress and unexpected cost simply amazes me!!!! Feeling this company has gotten so big it has forgotten that it is "US " the customer that made them what they are and that is truly a sad day when you quit caring about overall happiness of your customers!COLLEEN H.
Customer did not leave a comment.CAROL LOY K.
Customer did not leave a comment.BOBBY A.
Customer did not leave a comment.DOUGLAS L.
Staff was very friendly and respectful and promptJOE M.
Customer did not leave a comment.VASILE O.
Customer did not leave a comment.DEBORAH M.
Customer did not leave a comment.Ana A.
Customer did not leave a comment.ANA A.
Everything was great. Friendly and helpful staff.MURIEL T.
Staff was very friendly and helpful. Unfortunately the car dolly rented was not used due to my vehicle being to low to the ground. I had the dolly for roughly an hour and returned it. Wish there was a by the hour rental program. I know it is my fault for not measuring the height clearance. But $113 bucks is a lot for an hour and not being able to use it.GINO W.
Great placeLila P. | First Impressions
Customer did not leave a comment.JERRY I.
Customer did not leave a comment.AKSHAY N.
Send a confirmation email after drop off. I have dropped off here several times and never received an email.Heath K.
Customer did not leave a comment.Robin S.
This was a very good experience, especially since it was my first time at Uhaul. Thank you!!!!PAULA G.
They overcharged me and took a long time to provide me my money back.MARQUITA T.
Customer did not leave a comment.Augustine H. | Overall Experience
Customer did not leave a comment.Sunlife F.
Customer did not leave a comment.Tim K.
Thanks Lucy for making it all work out easy.SHAR A. | First Impressions
Very nice young lady finished our experience. I would definitely recommend this location.WILLIAM W.
Customer did not leave a comment.Michelle F. | Overall Experience
Customer did not leave a comment.Stephen S. | Overall Experience
Nancy Buck has been a stellar manager for UHaul and all her customers.Gary S. | First Impressions
Very Friendly and helpful.DONALD P.
Customer did not leave a comment.SELEDONIO S.
Customer did not leave a comment.Darrel D. | Overall Experience
Make sure the equipment is up to par. A bolt snapped within a few hours of driving it and we lost almost a whole day of traveling because of it.MEGAN W.
Customer did not leave a comment.GARY S.
Everything is good at this site.DIANA R.
Customer did not leave a comment.ANTON N.
reservation was confirmed 3.5 weeks prior to pickup. Truck was not available the day of pickup and we had to travel 40 miles further than expected to pick up a truck that was smaller than what was needed for our move, resulting in an additional $200 charge for a trailer that we later had to get from a different location.DANIEL Y.
There is nothing that I can identify that needs improvement. Great customer service! They were confident in their operations and made us feel comfortable and safe with our rental.CHANEL R.
Customer did not leave a comment.STEVEN Q.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Richard H.
Great customer serviceJULIO E.
Customer did not leave a comment.anthony l. | First Impressions
I guess the only thing better would be free it was a great ride thank youGAYLE H.
Customer did not leave a comment.PHILIP V.
All good hereRichard F.
GREAT PLACE BUT BAD COMMUNICATION SO I WAS A DAY LATE RETURNING AND WAS CHARGED EXTRA.Susan G.
I got the impression you all were on top of it Thank YouSTEVEN F.
Tiana (I think that was her name) was so friendly and personable. Checked back in with no issues whatsoever. Very satisfied.JERRY G.
Customer did not leave a comment.ashley b. | First Impressions
Customer did not leave a comment.RICHARD ALLEN F.
Customer did not leave a comment.Charles P. | Overall Experience
Customer did not leave a comment.Samuel F.
Staff is attentive, professional, and knowledgeable.RUBEN D.
Noneroger m. | First Impressions
Have representative stay around and make sure customer knows how to get back open, the online check-off list is accessible for customer, etcLINDA S.
Very nice people to work with.CONNIE B.
The girl that helped me did an awesome job. I would highly recommendJose G.
Customer did not leave a comment.MONTE D.
Easy to find, right next to the highway. The folks there were very helpful, and polite. I waited no time at all to be helped. I only wish they had a motor driven had truck for their trailers. I the heat and with women working there, it would sure help them and prevent many possible injuries.ANDREA W.
Customer did not leave a comment.JASON R.
The woman who help was most helpful and friendly.DANNY H.
Customer did not leave a comment.martin h. | First Impressions
Customer did not leave a comment.John W.
Nothing. Keep up the good work.MICHAEL M.
Customer did not leave a comment.JODIE R. | First Impressions
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.John P.
Customer did not leave a comment.LESLIE E.
Customer did not leave a comment.CERVANDO F.
Customer did not leave a comment.LARRY C.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Stephen T.
Customer did not leave a comment.Judy U. | First Impressions
Lucy was fantastic!JAMES G.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.TONY T.
In spite of 108 degree temperatures and being the only person in the office, the lady was pleasant and efficient.ROBERT P.
Customer did not leave a comment.JERALD L.
Customer did not leave a comment.Brittani S.
Customer did not leave a comment.karen h. | Overall Experience
Customer did not leave a comment.JON D.
Customer did not leave a comment.regina b. | First Impressions
Customer did not leave a comment.Michael M.
give more drop off options at time of rentalHOWARD K.
Lucy is super friendly and helpful!RUTH W.
Great staff. User friendly process. My thanks to this team.JOHN C.
Customer did not leave a comment.JEAN IRENE W.
Nancy and the crew have always been great very professional. We have been at this location for 8 years. DelDel H. | Overall Experience
Outstanding Customer ServiceSTEVEN J.
Customer did not leave a comment.Twyla W.
Customer did not leave a comment.CHRISTOPHER A.
The Casa Grande Uhaul location never dissopoints! Everyone that works there, are All-Stars! Especially Nancy & Richard Buck, both go above & beyond every time.ABIGAIL W.
Customer did not leave a comment.LISA H.
Customer did not leave a comment.Roberta D.
A very friendly and helpful staff. The facility was easy to move around in with our 41' motorhome and has covered RV parking. The whole facility, office, storage and roads were nice and clean. I would absolutely recommend this U-Haul facility to anyone.James W. | First Impressions
Customer did not leave a comment.Joseph R. | First Impressions
The help at this facility is lacking, just my observation. The only issue i had was the wait, every time i would call i was put on hold, for 20 minutes and more (i do not exaggerate. no fish "stories from me) it was, sad to say it was every time. Also when i would physically go in, the employees were sitting and when there was movement, it was just a mosey along pace. The personnel may have all day to be there but a customer is usually on a time schedule and wants to get er done. i don't know of anyone who really "enjoys" moving and are in a hurry to finish and when there are employees doing basically doing nothing it's kind of an attitude breaker! Overall this has been an accomplished experience for me, o.k. but not so great. Thank You for asking.Bruce Y. | Overall Experience
Nancy and her husband are so helpful and kind. The business is run extremely well and the customer service exceeds expectations. I would highly recommend the Casa Grande U -haul to every one for there storage and moving needs. The facility is immaculate and there is always someone there to help.Jill F. | Overall Experience
Super nice employees.Rita B. | Overall Experience
Customer did not leave a comment.Steven E. | First Impressions
The employee on duty Sunday (Luz) was very pleasant and helpful. She went above and beyond.Katherine W. | First Impressions
Customer did not leave a comment.Deanna N. | Overall Experience
Nancy and staff are great!Frannie M. | Overall Experience
Nancy Buck has always been a great person to deal with in my years with U-Haul in Casa Grande and has always been very helpful and considerate in my dealings with her. Thanks and best wishes to Nancy.RICHARD H. | Overall Experience
You guy have always been there for meArnie E. | First Impressions
Customer did not leave a comment.Steven C. | Overall Experience
Customer did not leave a comment.DAVID A. | First Impressions
Customer did not leave a comment.barbara g. | Overall Experience
Customer did not leave a comment.BENJAMIN D. | Overall Experience
Very friendly and professional staffdoug d. | Overall Experience
Nancy is a great managerIssac T. | Overall Experience
We have been renting from this facility since at least 2018 and dealt with at least two other management teams. Nancy Buck has been the best manager of any facility I have ever rented. I have had a storage unit for cars, tools, and household items since 2003 at various locations including UHaul facilities. Nancy and her husband Richard keep the facility clean with any maintenance issues being taken care of immediately Renting at this facility was an amazing experience Thank you Nancy and her team of selected workersCHARLES B. | Overall Experience
nancy at casa granda was wonderfulLewis H. | Overall Experience
Customer did not leave a comment.ROB S. | Overall Experience
Customer did not leave a comment.John D. | First Impressions
Only thing that could use improvement, the pigeons made a mess of my roof. Also the dirt that accumulated,Richard A. | Overall Experience
Great location, friendly and extremely helpful staff.JESSICAANN c. | First Impressions
Nancy in Casa Grande is the best. She's a sweetheart and very helpful really like her! Claudia DalMolinClaudia D. | First Impressions
Nancy you have gone above and beyond to be helpful to me and I want to thank you.jim m. | First Impressions
Great facility. Staff were very friendly & helpful. It is also the cleanest RV storage yard I have ever used.Adam V. | Overall Experience
This facilty, Nancy Buck and all her staff are amazing. They are helpful, friendly, professional and wonderful to deal with. If we had stayed in AZ we never would have left the facility.Brenda K. | Overall Experience
The manager Nancy Buck ,is awesome she helped me with everything that I needed!Rodney T. | First Impressions
Customer did not leave a comment.Robert C. | Overall Experience
Customer did not leave a comment.Kevin S. | Overall Experience
We were very satisfied customers. They have always bend over backwards to give us a good spot for our RV storage while we are in Casa Grande. Would highly recommend them.CAROLYN L. | Overall Experience
Nancy was always helpful and went out of her way to to provide excellent care for us. We stored our motorhone for Over a years and would highly recommend U Haul in Casa Grande AzBarbara P. | Overall Experience
Customer did not leave a comment.Lyle J. | Overall Experience
Very nice, clean and modernhal s. | First Impressions
Customer did not leave a comment.Mitchell S. | First Impressions
Customer did not leave a comment.Lee M. | First Impressions
Customer did not leave a comment.terry n. | Overall Experience
Thanks!Allen R. | First Impressions
No complaints. Nancey is supper person and runs a tight ship.AL A. | Overall Experience
Customer did not leave a comment.Brian M. | Overall Experience
Nancy is a doll, so helpfulSue B. | Overall Experience
Big NOOmar Q. | Overall Experience
Customer did not leave a comment.Bob K. | Overall Experience
Very customer friendly and professional service with a smile. Very satisfied customer.doug d. | First Impressions
Customer did not leave a comment.Tiffany T. | Overall Experience
Customer did not leave a comment.CINDY P. | Overall Experience
Nancy was very friendly. Complex was very full and she did a great job of getting us in the first day our unit opened up. No problems and everything was as promised. Good access for semi also..mark b. | Overall Experience
Can’t say enough good things about the Buck’s!!!! Great site managers, they definitely go the extra mile for their customers!!Elizabeth B. | Overall Experience
Always had great help with my storage needslee w. | First Impressions
Customer did not leave a comment.RICK M. | Overall Experience
Very very great experience definitely recommendKellye B. | First Impressions
Great facility with very helpful and knowledgeable staff!Cliff S. | Overall Experience
Convenient with the swipe card for easy entry and exit. The unit came just in time for me which was great. Staff that I have dealt with has always been pleasant.vicky k. | First Impressions
Customer did not leave a comment.merlin k. | Overall Experience
Customer did not leave a comment.Susan S. | Overall Experience
Used storage from day one. Left for a year and then returned. Perfect for us and our motor home. Will return in future and hope for an open slot again. Nancy has been great. Friendly and personal all in one. ThanksLarry B. | Overall Experience
This storage facility has a lot going for it but if picking one main thing it would be the manager, Nancy Buck. She runs a tight ship. We have stored an RV here (off/on) since 2015 and never worry about security for our rig after leaving it for months on end. Nancy is very prompt at answering questions, emails or voicemails. The facility is easy access off I-10 and just a 40 minute shuttle ride from SkyHarbor/Phoenix airport.Nancy H. | Overall Experience
Nancy is the best you have !!! The covered storage is the best in the area . The only reason for leaving is the loss of our motorhome. Keep up the good work!!!mark s. | Overall Experience
Nancy was very helpful. This is a very busy location and she was able to help us quickly and efficiently. Facility appears clean and secure.mark b. | First Impressions
Very easy and efficient check-in.Richard M. | First Impressions
Customer did not leave a comment.Lisa P. | First Impressions
Nice facility for storing RVs. Like the covered spaces to protect the RVs from the Arizona sun. Like the on site dump station and on site propane tank refills. Also like the on site trickle charging. Would love it if the spaces were paved instead of dirt/gravel. Also would love it if the spaces were slightly wider, but 12' spaces are pretty much the standard, so I really cannot complain.Richard K. | First Impressions
Customer did not leave a comment.Nancy M. | First Impressions
Moving can be stressful. It’s good to have someone like Nancy to work with and make the transition hassle-free.Charles P. | First Impressions
Best overall storage facility and experience we've had. No complaints.James A. | First Impressions
Nancy is the sweetest and very helpful! Always a smile on her face!Deanna H. | First Impressions
Been there eight yearsRICHARD B. | First Impressions
Nancy Buck and her staff are very friendly and professional. If anyone ever needs any type of assistance they are willing to take steps to help. The facility and grounds are kept clean.CHARLES B. | First Impressions
Customer did not leave a comment.Allen j. | First Impressions
The management and staff at this location has the best customer service. They are friendly, helpful and courteous. Thank you.NENITA S. | First Impressions
Staff is very professional and courteous.George S. | First Impressions
Customer did not leave a comment.Robert C. | First Impressions
Customer did not leave a comment.SALVADOR D. | First Impressions
Nancy was so very helpful. She, Richard, and Hank were very friendly and eager to answer our questions and help with finding the right size storage unit for us. Nancy made it seem effortless to get the application completed and get us on our way. We have already recommended this their services to our family and friends. Thank you Nancy!!!! Gail & Dan- Maricopa, AzGail G. | First Impressions
Friendly staff. Very clean facility.Wendy B. | First Impressions
Ladies in the office are first rate!Cliff S. | First Impressions
Very clean and well maintained. Staff was very friendly and professional.Kevin S. | First Impressions
Professional...helpful..friendliness... all deserve a 5 star rating.. beginning with manager Nancy and her 2 staff members we meet.Ruth R. | First Impressions
all goodRuss H. | First Impressions
good clean trailer. helpful people.Jim A. | First Impressions
NASharon A. | First Impressions
Nancy really stepped up to help me get my space Exceptional manager.Larry B. | First Impressions
Fast and efficientStanley P. | First Impressions
Thank you for your understanding and dealing with my problem.Timothy D. | First Impressions
Nancy was extremely accommodating & professional, & sorted out our needs regarding security and storage of our Rv & car efficiently & speedily. Thank you to all at Casa Grande.John B. | First Impressions
Very friendly and easy to work with!Richard A. | First Impressions
Nancy was very helpful & accommodating while maintaining professionalism.Angela F. | First Impressions
Excellent people made it easy to find storage for our coach.Edward S. | First Impressions
Nancy went above and beyond expectations to make this smooth transition!!! Although she was very busy, Nancy took the time to explain the hours, gate codes, etc . A wonderful storagemark s. | First Impressions
We were treated in a very professional and friendly manner.Lynn S. | First Impressions
was accompany in getting a storage unit whn there was a waiting list. Needed a unit this week.Marjorie J. | First Impressions
Great customer service attentive, professional, & helpful.Ruben D. | First Impressions
Love it here. So happy I decided to go with this facility :) Great management and staff. Very clean and I feel safe.Christine H. | First Impressions
Nancy is wonderful to work with.Maria R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!