Customer Reviews for U-Haul Moving & Storage of Casper

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Casper

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Ted B.
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Customer did not leave a comment.

Rusty H.
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Very nice facility and staff was very helpful and efficient. Maybe some warm coffee during the freezing months. Other than that Great job. Thank you

SCOTT W.
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Customer did not leave a comment.

Theodore A J.
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Great service friendly and helpful easy drop off of trailer

DONALD A.
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Customer did not leave a comment.

Kelly Lavern G.
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Customer did not leave a comment.

Alicia W.
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The gentleman that checked me out was amazing. Caring and a pleasure to work with. Thanks so much for everything!!!

MELVIN M.
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Customer did not leave a comment.

tracy M.
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It was an amazing service and very knowledgeable for the help I needed would highly recommend

Trisha Y.
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Customer did not leave a comment.

peter C.
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This rental was a joke. The equipment was so bad that we could not use the tie downs. They were completely rusted forcing us to purchase come a longs to secure the vehicles. I contacted my insurance company on the vehicle (Hannity) when I got to Colorado ) and they informed me they would not cover the asset if something went wrong because we were not using the intended tie downs. We removed the vehicle from the transport and put it on a roll back. Then, we could not find a location that was open (5am Saturday) so we could drop the trailer off. It was a complete joke.

CHARLES CURTIS H.
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Customer did not leave a comment.

BARRY NELSON H.
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Nothing

MARK STANLEY M.
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Customer did not leave a comment.

JORDAN SCOTT J.
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The GM was phenomenal to work with and would highly recommend. Made it quick, easy, and painless!

Zimaree V.
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I will never use this location again or U-Haul

Brian Marshall F. | First Impressions |
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New facility and seems very secure. I didn't get the name of the woman that helped get me set up, but she was fantastic, fun and an overall pleasure to do business with!

sean p. | First Impressions |
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Perfect solution for our needs

Andrew W.
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Customer did not leave a comment.

COLBY R.
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Customer did not leave a comment.

ELLE MAGEE L.
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Customer did not leave a comment.

COLLIN R.
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Manage your inventory better. I was allowed to rent a 6'x12' trailer online but was notified the following day that no where within 1.5 hours had that available. I was offered a smaller model or the opportunity to drive to Buffalo and pick it up myself and I would get an extra day 'free of charge'. What about my time and fuel spent, not worth anything? I came to a solution with the lady in the office and we made it work but felt the entire time that it was my fault your inventory was inaccurate. The pick-up experience was a joke but the representative was friendly and helpful. All the stipulations I had to sign ie " you promise to immediately pay u-haul in full for any damage regardless of fault" put a bad taste in my mouth. I felt the company was hoping the equipment would get damaged and I would pay for the repair so they could upgrade. The original trailer assigned to me was also not fit for purpose, the internal tie-down boards were equivalent to a 1"x2" piece of trim, making it geometrically impossible to fasten any sort of ratchet strap. Perhaps this was a ploy to make customers buy a special adapter to allow for anchor points. Thankfully, the representative was able to set me up with another trailer that had sufficient anchor points.

Eugenia S.
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Thank you very helpful

Eugenia S.
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Thank you for all your help I'll be back😎🤠

Jennifer D.
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Your associates were very friendly and helpful.

Gunnar K.
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Excellent location. Large selection of products. Great customer service.

Shelby S.
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Customer did not leave a comment.

Richard M.
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The whole experience was well. Even though it was the day after Christmas, they were open.... quick...friendly and helpful. I'd recommend it to anyone.

Mathew M.
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Charissa and the gentleman working the yard were very helpful and friendly. Moving is a stressful event and the friendliness of the personnel during my interactions was very welcomed.

Robert R.
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Nothing. The location is easy to get in/out. The lot is big so it is easy to get to, hook up and pull out of. The people are helpful and friendly. Couldn't ask for better service.

PRESTON L.
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Customer did not leave a comment.

Marc M. | Overall Experience |
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Excellent storage and facility thankful they are there

shelley l. | Overall Experience |
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Customer did not leave a comment.

Rhonda W.
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I am very disappointed that no one told me we needed to sweep out the truck so we would not be charged. I also think the check in process through the app was too cumbersome. The app should state first what needs to be done so we are not going back and forth. We should be told first thing that we need to look in the bed of the truck and exactly what pictures need to be taken so I'm not going back and forth in the cold. Thank you, Rhonda Watters

Jace C.
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Wipers were falling apart Windshield washer fluid sprayers DID NOT SPRAY THE WINDSHIELD Interior side of the windshield was so dirty you couldn't see out of it when facing the evening sun Check oil light kept flashing

jonce E.
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I had a extremely good experience with all the people at uhaul. The facility is very clean and well taken care of. The trailer was clean and in good condition. And the price for the rental is fair. I will use you again in the future. Thank you

Steve M. | Overall Experience |
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I was sad to hear that Amy retired. She was an awesome lady.

kelly G.
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Great customer service

MELISSA M.
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Customer did not leave a comment.

Walon G.
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Customer did not leave a comment.

Angela M. | Overall Experience |
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The storage units were awesome and the staff is phenomenal!

JOEL GREGORY H.
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The tie-down rachets were less than friendly to use and should be lubricated routinely.

TONY DAVID R.
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Improve the type and availability if truck/trailer lighting adapters and train personnel to repair trailer lighting! Just like the old days! We used to be able to count on U-haul to sort and repair lighting issues!

Earl M.
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Customer did not leave a comment.

chris h. | First Impressions |
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Customer service was exceptional! Special thank you to the assistant manager.

chris H.
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Customer did not leave a comment.

PATRICK Z.
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nothing to change

Frank D.
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The movers we used through U-Haul were excellent. 7 Bears movers were great

CARLA H.
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Using the 24/7 service took a little too long, other than that everything was great.

Elgelita W. | Overall Experience |
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Customer did not leave a comment.

Brenda K.
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Customer did not leave a comment.

Shane W.
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The truck at the Casper Wy. location had lights on the dash for a security problem with the chipped key. I didn't trust taking it on a long trip. The guy at Uhaul argued with me that it was ok to drive. I told him I didn't feel safe. Him and his women co worker argued with me about it. I had to refuse to take the truck and they finally found me another after being very rude and arguing with me. He said the truck had no mechanic problems and it was safe. I told him it's electrical with the ignition system and could keep you from starting the truck. I'm a mechanic by trade so I know what I'm talking about. They didn't properly program the new chipped key. It should have been done at the Chevy dealer. I told the lady I wanted to file a complaint about the guy and she said go ahead. He is the president of Uhaul in this area “good luck”. That right their is not the way to treat customers. They were both extremely rude. I need a phone call from someone higher up than the president of Uhaul in Casper Wy. The next truck I received has very warped front brake rotors and everytime you step on the brakes the whole front end shakes. Is there no maintenance program for Uhaul? I spent a lot of money on my move and I'm so upset with everything. I had to go to another Uhaul to pick up the tow dolly and the employee was very helpful. It was a pain going to 2 different locations when they had 2 tow dollys at the first place. The Uhaul in Bremerton was excellent. I have no complaints. They were very courteous and listened to my complaints. I need this handled immediately so no one else has to deal with such terrible customer service.

MATTHEW B.
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All ok

Mark R.
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Pretty expensive for a car dolly.

MARC JUSTIN M.
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Excellent thanks you

ALBERT WILLIAM R.
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Everyone and everything want great!

KATHLEEN LEE W.
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When you walk in the door the service desk it is hard to figure out where the service desk is since it's on the opposite side of the room and it's view obstructed by packing merchandise.

Robert K.
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Customer did not leave a comment.

glicerio G.
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Update your computer system

Stan W.
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Customer did not leave a comment.

Kristiana J.
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At first everything went great with my truck rental and they even gave me a discount. When I was leaving for my trip I told them I might be a few hours late upon returning and was told it wouldn't be a problem well that wasn't the case when I returned 3 hours late on my return day plus I had a problem with website not loading for 24/7 check in to return truck they charged me $60 for an extra day even though I called in morning and told them of situation. Then employees ignored me because they were to busy and I had to call higher up manager who said the employees didn't record any of my concerns or request so basically they had no intention of calling me back.

JASON MICHAEL S.
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Customer did not leave a comment.

Tracy P.
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Truck was all patched up, loading door stuck and would not come down, they were not prepared and they had my order all wrong, no hand truck as ordered return time and location was wrong, lady took a picture of our drivers licenses with her phone which was very concwening!!

Charlie P.
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Tell people before they get there that they have to call two emergency numbers before they can rent the truck

lenord b. | Overall Experience |
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We learned Not to pay Months in Advance, because you Will Not get Your $$$ Back.

Griselda G.
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Customer did not leave a comment.

TODD EUGENE G.
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The folks at this location were extremely helpful and friendly. Moving equipment is sometimes needed during a stressful time and they made it very easy and comfortable.

Sarah Jayne B. | Online Move In |
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The only downside I had in my experience was the broken glass and scattered screws near the unit. It wasn't inside the unit, but my tires are at risk when I drive up to drop things off. Other than that, it's been super easy and a great facility!

Rachel M.
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Nothing! The woman even saw me pull up and met me outside. Super friendly!

Anthony J.
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Customer did not leave a comment.

Mark Allen H.
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No truck should ever be rented without Cruise Control. This truck had only 60k miles and was a modern E-Series Ford Cab/Engine. the lack of Cruise Control was disappointing. 1800 Miles was very hard on my right foot.... Another Idea, the 2 DIN Stereo in the dash on these should be replaced with one of these full screen aftermarket units that would allow backup camera and Bluetooth integration for under $200 per truck.

Jackie R.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Karen G. | Overall Experience |
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Initially we were happy storing our travel trailer because it was covered and we had electricity. We parked it there, a brand new 2020 trailer, never used, in April of this year because it could be plugged in and paid $90 a month for the security and electricity. All was ok until August. We went to put things in and the trailer was dead, batteries dead. We were told "well, it was most likely the 5th wheels there, when the owners come in they use too much electricity and blow the lines". We we're upset but an employee assured us that they would fix the line we were plugged into and check over the next several days. We went back three weeks later, having trusted them, to find the same thing and again the same excuse, blaming the 5th wheel owners. After complaining in the office, again, we went back to our trailer to remove it from this location and a worker came to the trailer and ultimately tried to blame us by saying "you must have left something on" which we did not but, still, we checked again, as we did weeks before and nothing was on. He then moved our plug to another post and lo and behold it worked! So, their fault, not ours. They don't check the lines to make sure you have electricity but they charge you for it. Also, when we said we were done there and will be leaving, the employee at the front closed our account, brought us the fob to exit and said if we went past 7 pm, when they close, he'd wait for us. We got to the gate at 7:04 pm, the fob didn't work, I walked up to the office so we could get out and, lo and behold, he was gone!! We then called the manager Amy and luckily got her but then had to wait a half hour plus for her to get there to let us out. When I tried to tell her the issues, she basically said we don't check your trailer, I said your employee said he would and she said, of course, who said that, which I didn't take names and wish I had. When I told her how they blamed the 5th wheelers for over loading the lines, she said that's not true, I have my trailer here and it never happens. When I said I'd send her an email with pictures of how the line worked on another post, she said I don't want them, send them to the president of the company. She absolutely did not care! She didn't offer even a partial refund for us not having electricity. She just basically shut me off and referred me to someone who isnt even present at the site! What started out great turned sour quickly when we saw how little they cared about our storage unit but we're ok with taking the money every month so don't expect much if you store anything at this location but I would check your unit all the time if I were you!

Richard Kyle W.
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Customer did not leave a comment.

STEVEN MARK L.
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Special thanks to Amy.... She welcomed us to Casper and provide helpful recommendations.

Charlotte L.
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Amy was incredibly pleasant and helpful!!

Anthony D.
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Customer did not leave a comment.

Bryan C.
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Great job!

Deborah Jane M.
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Customer did not leave a comment.

Michael Shane K.
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Customer did not leave a comment.

Kathleen L.
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Customer did not leave a comment.

Marc M. | First Impressions |
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Excellent

Gerald K.
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Customer did not leave a comment.

James S. | Overall Experience |
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Access hours should be longer at least to 9 or 10 pm.

Wilma W.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

LouAnn L.
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The Casper location has very friendly, helpful staff.

THOMAS GLEN B.
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Customer did not leave a comment.

Cody C.
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Customer did not leave a comment.

Larry K.
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Great customer service, very friendly and personable!

Jason B.
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Great customer service from Ashley. Everything I need done got there with no hassle

Carl N. | First Impressions |
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Customer did not leave a comment.

Carl N.
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Customer did not leave a comment.

Alan O.
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Another great experience upon dropping off. Professional friendly dude checked equipment in and made it seamless and quick!

Brian J. | First Impressions |
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Thank you to Amy!

Evan W.
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Customer did not leave a comment.

Angela M. | First Impressions |
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Staff is friendly and knowledgeable. The storage units are well maintained and in great condition. Moving into storage was easy and stress free. Returning the truck was convenient and quick.

steve J.
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The tires on the trailer were old and worn but when I asked for a trailer that had new tires I was told no because this was the one that was assigned to me. We traveled over 1800 miles and had issues with the tires. We eventually had to drop it off early and drive the vehicle the rest of the way.

BETTY F.
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Customer did not leave a comment.

Tammy B.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Susan M.
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Staff at that location is fantastic. Friendly, helpful and very personable.

Debra O.
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Customer did not leave a comment.

Renford S.
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Customer did not leave a comment.

Chad C.
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Customer did not leave a comment.

Maria G.
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Very friendly and professional service. Fast service in and out within minutes.

Roger M. | Overall Experience |
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We were told we could access the storage until 24/7 when we rented it. I was given an access card but the machine to use the card was not working until 7 months after we rented. Right until the last week of this rental, we had to get a key from the office to access our storage unit. We could not use it after work or on weekends early in the morning. This was not as promised or advertised when we rented it. Now that they have the access cards, its great but for 7 months it was not good.

ROGER LEE M.
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We have rented several times from this location. They have always been great. There is a new worker just learning who messed up the reservation, did not give us the truck size we requested, did not tell us where the truck was parked, nor go over the truck to verify the previous damage. She also put the wrong fuel level in the computer and thankfully, the picture I took verifying the mileage showed the correct fuel level at the time of the pick-up. We will not rent again from this location if she is the person we have to deal with. The employee on the return was awesome and great to deal with. The first one should not be working unsupervised.

Cindy C.
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This is a great center. Exactly what someone Moving needs. Great variety and selection of supplies. The service was excellent and staff was very helpful and friendly. They really take pride in their business and keep everything including their trucks clean and fresh. Highly recommend using them.

Timothy M.
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Customer did not leave a comment.

Taylor H.
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I was disappointed with my experience as the truck I had rented (26') was apparently for sale and not for use. It wasn't until I completed the entire checklist for self check out and was nearly driving off the lot that the employee came and told me that truck wasn't for use. She then tried to tell me her only option was a 15' truck which isn't what I needed. She ended up giving me a truck with a power steering leak but I received no discount for my hour delay on pick up time, all of the troubles and the truck. Her attitude was sour and I will not be going back or sending business there.

John L.
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Customer did not leave a comment.

DANIEL WILLIAM B.
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Young man who checked me in was not trained correctly. He made a number of errors on my contract, i.e. charged me for 3 dollies which I did not order.

Lell G.
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The chain was worn but the associate replaced it. He did a great job and was very conscientious. I think the speed limit of 55 miles an hour is a traffic hazard. If you can get better rated tires? Or different axels I don't know but when I was passed by semis all the way it got pretty intense.

Ukiah S.
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Amazing job by the entire team in Casper wy. I have moved all over the world and they were the best.

Joseph K.
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The staff was awesome!!!!

Kelcee A. | Overall Experience |
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Customer did not leave a comment.

Chris S. | First Impressions |
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Customer did not leave a comment.

Mike B. | Overall Experience |
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Customer did not leave a comment.

paula R. | First Impressions |
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Amy was very helpful. Made sure my card and key fob worked before I left. Love the security features here. Excellent storage units

STEVE M. | First Impressions |
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Amy was exceptional! Very helpful and kind.

Mury G. | Overall Experience |
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Customer did not leave a comment.

Tom g. | Overall Experience |
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Customer did not leave a comment.

Gerold N. | First Impressions |
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Customer did not leave a comment.

Melinda Z. | First Impressions |
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Amy was awesome to work with. She was so helpful on the phone and in person.

brielle W. | Overall Experience |
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Customer did not leave a comment.

Jeff K. | Overall Experience |
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Newer facility in town. Amy was polite and professional and a conversationalist for a newcomer to Casper, which I appreciated.

Favian C. | First Impressions |
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Customer did not leave a comment.

Jennifer M. | First Impressions |
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professional, accomodating, flexable

Jennifer M. | First Impressions |
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Welcoming, frendly, helpful, accomodating.

Ernest N. | First Impressions |
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Customer did not leave a comment.

Ashley O. | Overall Experience |
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Great friendly staff! Always helpful and unit was clean and secure

Karen G. | First Impressions |
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The whole process was easy and the storage site for our camper is perfect!

william h. | First Impressions |
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I’ve only dealt with Amy directly and she is awesome! She’s helpful and willing to go out of her way for her customers. You can tell that Amy truly cares about her job and her customers. I’ve indirectly dealt with other employees there and they all seem friendly and costumer service oriented.

bernard M. | First Impressions |
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Great service very helpful.

Steven H. | First Impressions |
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Great facility, appreciate the service.

Patty O. | First Impressions |
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Customer did not leave a comment.

Pat S. | First Impressions |
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An exceptionally long wait

dana b. | First Impressions |
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Amy is awesome. Such a hard worker to make sure the customer is satisfied.

donald r. | First Impressions |
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Very helpful

Geraldine D. | First Impressions |
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The staff at this location is super friendly and knowledgeable!

Thomas L. | First Impressions |
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In consideration that the dispatch U-Haul Associate at Denver (Derrick, 4800 Colorado Blvd ) made objectionable business acts/omissions on Nov 29 ( & other times to me ), truck invoice was reconciled

Mike W. | First Impressions |
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Great service

No reviews have been submitted for this location.

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