Customer did not leave a comment.Jeramie M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Castle Hills
San Antonio, TX 78213
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You guys have gone above and beyond for me lol I never do the surveys but here I am. A very satisfied customer and I can't thank y'all enough.MATTHEW ELIAS R.
Customer did not leave a comment.Frank A.
Customer did not leave a comment.Karen S. | First Impressions
Everything went smoothly and actually faster than I expected. Only issue I had was of my own doing. Just a mile down the road is another Uhaul store. Has a big uhaul up on a pole and it's always seen off 410. It's easy to think that location is the Castle Hills location. Both locations are off of Loop 410 in San Antonio Texas.SETH M.
Customer did not leave a comment.Juan G. | Overall Experience
Very kind and patient very clean facilityJoseph A.
The customer service was real good from both staff that where there to sign me up for a storage unit to taking off the trailer thanks for you good serviceLONN S.
Becky was absolutely amazingChinedu I.
Customer did not leave a comment.CHRISTINA B.
My experience was great and the staff member even helped me put dolly in my car! Great customer service!lisa E.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Amado R. | Overall Experience
Customer did not leave a comment.BRENDA M.
The only problem was the van I rented was real sluggish. It was hard to turn. The vehicle was hard to stop. It wanted to accelerate hard from a dead stop. I let the associate know these issues when I returned the equipment.Gary K.
I had previously rented from a very very poorly run and cared for uhaul location. It left me thinking all uhaul locations were like that. I am glad I was totally wrong this Castle hills loc was amazing. The van was totally clean inside and in the back, it literally smelled like detergent in the back, freshly moped. Amazing!!! I was truly turned around ,full 180, on my idea of uhaul. This loc is truly well run and the staff seemed fully informed and totally aware of their business and system.MARCO G.
Customer did not leave a comment.Jose N.
Paige is awesome. I felt terrible turning in that horrible truck to her. she'll never get the Florida stink out of it.Kristen D.
Owner/Manager - very professional!!Carlos B.
Customer did not leave a comment.David D.
Customer did not leave a comment.James L.
Customer did not leave a comment.LORENA V.
Customer did not leave a comment.David G. | First Impressions
Customer did not leave a comment.Antoni L.
I did not appreciate you charging my credit for the amount I disputed without contacting me first. Especially since I returned the Uhaul truck with a full tank when I did not have to! Have a lovely day.Patsy K.
Customer did not leave a comment.Devin T.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.Monica H. | First Impressions
Customer did not leave a comment.Gerard D. | First Impressions
Great facility no issues what so ever. Clean and friendly.roy q. | Overall Experience
I made contact with this site 24Hrs in advance and everything went very smoothly.... the office was very kind!William M.
Thank you so much!Greg W. | Overall Experience
Customer did not leave a comment.SANDRA R. | Overall Experience
Customer did not leave a comment.BRIAN H. | Overall Experience
The person at the desk wasn't friendly and more like a kid even tho he was a kidLUIS C.
Customer did not leave a comment.ANGELO G.
Just had perfect and fast customer service, The truck was clean and ready before I arrive. Thank you!Eduardo L.
Customer did not leave a comment.Rosalinda V. | First Impressions
Customer did not leave a comment.Green Light E. | First Impressions
Customer did not leave a comment.John T. | Online Move In
I kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.Chavette W. | Overall Experience
Customer did not leave a comment.MIRIAM M. | Overall Experience
Love the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewisrochelle L. | Overall Experience
The Austin HIway and castle hills location are both gratet at there jobs in Sanantnio tax so efitent and polite thank you guysROSE M.
Customer did not leave a comment.Jonathan S. | Online Move In
The lady that help me was nasty, she was made this a bad move I will never again come here.Larrethau D. | Overall Experience
Customer did not leave a comment.Lauryn E.
Customer did not leave a comment.Pete B. | First Impressions
Customer did not leave a comment.QUINTIN M.
Customer did not leave a comment.Michael S.
A very helpful staff!Gregg F. | Overall Experience
Great staff!GREGG F.
Great staff!Gregg F.
Nice lady met me at entrance, very helpful and caring while explaining my minor additional charges.Wayne C.
My u-haul reservation was canceled three times and notice was not given to me until after the fact each time. On the third time luckily I checked the reservation before I went to sleep only to find that it to had been cancelled. The first two reps that I spoke to at your 1-800 reservation line did not help me in the least. I am still trying to understand how it is that someone calls to make a reservation and the people at the sites just give away their U-Hauls and then notify them hours after the fact or days after the fact even. I have moved seven times each time using a U-Haul and have never had this experience before but will never use U-Haul again after this experience. U-Haul should be ashamed of itself for how it handled this whole situation from start to finishJUDY P.
The light duty dolly was not in the vehicle but luckily they refunded me my $7.00 once I informed them of the issue. Great customer service throughout the processTristan G.
Customer did not leave a comment.charles W.
Mr.Kevin Taylor enlightened my day wonderful service a real professional experience THKS CIAO Ms.Hollywood ðŸ’ƒðŸ¾THANKS ðŸŒžSAKEENAH R.
Not charge your customer fees for something they didn't even do wrong. I rented the U haul online with 211 miles available but was told upon return that I was only given 186 miles to drive the vehicle. Completely unacceptable on U hauls part!Johnny R.
This was not my original, confirmed reservation for 10/31. I produced my conf # at the 1st location but they had no record so found a truck in vicinity. I was ticked with failure w/confirmed reservation because I'd hired a helper to load the objects. Increased my costs of the move.Kathleen F.
Nothing, the service was amazing, very friendly and helpful staff.Denise R.
Customer did not leave a comment.RAFAEL D.
Customer did not leave a comment.David A. | First Impressions
The lady was super helpful!Roshid A.
Excellent serviceMAULUDDIN R.
Customer did not leave a comment.Elda S.
Customer did not leave a comment.Lucille D. | Overall Experience
Staff very friendly and helpful.Linda S. | Overall Experience
Customer did not leave a comment.Yan C C.
The guy who checked me out parked the truck where it was tricky to get it out. He also did not have me check it out for previous damage. I have used uhaul before and they were much more informative.JOANNA L.
Customer did not leave a comment.Nora M. | First Impressions
Customer did not leave a comment.ARNOLDO S.
Customer did not leave a comment.guadalupe S.
Customer did not leave a comment.Ralph P.
Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!Aurora D. | First Impressions
Customer did not leave a comment.Andrea D.
Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!chantel m. | Overall Experience
Huge Storage Location. Great people working there.ANTHONY S.
Maggie went above and beyond to help me!Teresa K. | Overall Experience
Fast friendly service, informative and very clean facility.Linda S. | First Impressions
Customer did not leave a comment.EDUARDO M.
Customer did not leave a comment.HALEY V.
Customer did not leave a comment.Edgardo C. | Overall Experience
Customer did not leave a comment.Milad K.
Customer did not leave a comment.ANDRIA H.
It felt like I was under pressure using the truck. I got a smaller u-haul that's all they had available then I was rushed 1 hr before my time to bring the truck back. They were trying to rent it out again. The lady that helped me was terrible. I have been renting U-Haul all across the country this has been 1 of the worstLonnie D.
Customer did not leave a comment.Marquis H. | Overall Experience
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Olivia G.
Our only complaint was lack of parking when picking up the truck. If you are aware of that you are good.Mark H.
The staff is great and very helpful.Oscar V. | Overall Experience
Customer did not leave a comment.Gilbert S.
Great customer service!Samantha A.
The office manager was fantastic! I would definitely recommend this location!Carolyn Z. | Overall Experience
Customer did not leave a comment.Vendetta L.
Customer did not leave a comment.Carlos L.
Van was ready when we arrived and the manager was very friendly. No negative issues.Clay P.
Customer did not leave a comment.CARL T.
Customer did not leave a comment.CECILIA B.
Customer did not leave a comment.Patrick M.
Paige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!Toni W. | Overall Experience
Vuestras cifras son pocas altas.JESSE T. | Overall Experience
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Vendeta L.
Absolutely nothing. The entire experience start to finish was easy and pleasant!Jenna J.
Customer did not leave a comment.Armando V.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Deborah B. | Overall Experience
Customer did not leave a comment.Benito V.
The employee was not wearing a face mask when he approached the truck I rented. The parking spot that the 10ft truck was parked in a 4 car parking lot with a car parked directly behind me. My husband had to get out and direct me backing out just to leave the facility. Would not recommend it - especially if the truck you're renting is parked in front of the gated entrance in such a small parking lot.Kaitlin D.
While I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me $1700 to replace. It’s not a safe place and they wouldn’t even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.rebecca b. | Overall Experience
Customer did not leave a comment.Justin G.
Great Customer Service, very helpful and friendly.Bobby B.
Easy, seamless process to rent and return. Will rent again. Much more economical than renting a vehicle from Home Depot. Thank you!Marcia B.
Customer did not leave a comment.Donald D.
Alanna was very helpful, knowledgeable and very friendly.Lori M.
Alana was outstanding.....she helped me very very muchCAROLYN B.
Customer did not leave a comment.EDUARDO C.
Extremely helpful and patient great serviceGloria Z.
The very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2.5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.John S. | First Impressions
The first woman to greet me was very friendly and helpful (I dont know her name). The other staff were merely adequate, smiles must cost money, and I'm too cheap for that.CHUN HOW S.
Customer did not leave a comment.David R.
Customer did not leave a comment.Deborah B.
The dolly in the truck for impulse renting gets in the way, as does the bag of moving bags. Please give an option to remove them.Anthony M.
Customer did not leave a comment.Dorothy D.
Customer did not leave a comment.Austin L.
Storage is fine but not conducive for trailer returnsDennis V.
Customer did not leave a comment.Marechia F.
Very friendly attendant and excellent vehicleDonny C.
The UHaul Rep was very friendly and helpful. She made my experience a great one and I really appreciate those qualitiesMary P.
Nothing, this location is awesome!!!!!!Arturo R.
Customer did not leave a comment.Garry R.
Customer did not leave a comment.Joe A.
I like this one better than any other I have been to in the past.Vicki S.
Great customer service!!!Richard A.
great stafflee l. | First Impressions
Communication was severely lacking between employees and ...there was confusion between which van was rented by whom and I feel I was overcharged. They asked that I agree to a rental schedule that wss about 7 hours when I paid for an entire day. This caused my whole day to run on limited time, resulting in me selling some things I couldn't move on my own at $70 less than I would have gotten had I been able to wait for my muscle to arrive. Not happy. Not at all.Misti F.
Alana was OUTSTANDING HELP!!!!!Carolyn B. | First Impressions
Customer did not leave a comment.Joseph I. | First Impressions
Customer did not leave a comment.cortez J.
Customer did not leave a comment.Joseph I.
Customer did not leave a comment.Leticia G. | First Impressions
Customer did not leave a comment.Ramona R. | First Impressions
Customer did not leave a comment.paul p. | Overall Experience
The customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.Randy V. | Overall Experience
Customer did not leave a comment.Hector S. | First Impressions
But the regular employees great customer service friendly the manager not so much very rudeMario V. | Overall Experience
This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.Maria C. | Overall Experience
Awesome service and friendly employeesMarechia F. | Overall Experience
Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. ThanksROBERT M. | Overall Experience
I have several units and the office staff has always been helpful and friendlyDutch A. | First Impressions
Quick convenient and friendlyIsabel A. | First Impressions
I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!Misden G. | Overall Experience
Thank YouGERONIMO F. | Overall Experience
Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.William P. | Overall Experience
U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.alfahad a. | Overall Experience
The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.Richard M. | Overall Experience
Great service - professional and helpful. Thanks!Demetrius M. | Overall Experience
Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.Tyrone T. | Overall Experience
The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.Frank L. | First Impressions
Danny is great! Perfect customer service and went above and beyond his duties to help me.UBALDO H. | First Impressions
Very professional and treated with friendly attitude.Joe V. | First Impressions
Staff friendly and storage unit and property clean and maintained.Monica C. | Overall Experience
Convenient location.MIKE B. | Overall Experience
Very nicealejandro m. | Overall Experience
The staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100% go here, and recommend anyone who needs uhaul to go here.Kip W. | Overall Experience
N/ATricia T. | Overall Experience
I have been using this place off and on for at least 9 years! I always come back because the manager is awesome! I didn’t reserve a truck but she found one immediately! Fantastic service like alwayMarie E. | Overall Experience
Friendly staffPerry W. | First Impressions
Alanna went above and beyond to help us. Because of the excellent customer service we received at Castle Hills we will use UHaul for any of our future moves.Tricia T. | First Impressions
Very clean and convenient location, manager is very friendly.james s. | Overall Experience
Everything was explained and a pleasant experience overallRoger Thomas T. | First Impressions
The staff is awesome!!!lisa r. | Overall Experience
Our family had this storage room for a number of years and during this period of time we absolutely had no complaints. All personnel were kind, helpful and professional.FLETCHER H. | Overall Experience
Very nice and helpful staff!elizabeth d. | Overall Experience
Location is very close to the airport.REGGIE C. | First Impressions
Have recommended Uhaul to many people. Was very pleased with their services.Marylou V. | Overall Experience
Service was quick, didn't like the bigger upgrade only had suitcases. Everyone was professional and courteous.Gwendolyn B. | First Impressions
Manager and employees are all very nice, helpful and friendly!elizabeth d. | First Impressions
I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!TAMARA T. | Reservation
Excellent staff. Very helpful.john g. | Overall Experience
Nayolanda g. | Overall Experience
Great jobIngrakim S. | Overall Experience
I want to thank Roger for being so helpful. If it wasn't for him I may have chose a different facility. He answered all my questions and had great customer service skills!Jennifer T. | Overall Experience
Everything was great.ANN P. | Overall Experience
Keep up the good workBelinda G. | Overall Experience
Only planned on storing my things for a month and ended up needing the unit for a while lSamantha R. | Overall Experience
You guys were always very helpful, and again, thanks for the excellent service..JOSE D. | Overall Experience
Thank you to the staff for a swift departure from our storage unit!melinda p. | Overall Experience
I arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Thank you!Oscar M. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!