Customer Reviews for U-Haul Moving & Storage of Castle Hills

1,168 reviews

1951 NW Loop 410   San Antonio, TX 78213
(honeysuckle exit)

(210) 375-0213

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(210) 375-0213

1951 NW Loop 410
San Antonio, TX 78213
(honeysuckle exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Staff was very courteous and helpful.

Dawn C.  |  First Impressions 
Rating:
5.0

Location experience was great; personnel attentive and equipment in perfect shape. Less happy with attempt to use the 24/7 online pick-up and return feature. App kept wanting photo of driver's license even though such had already been completed and acknowledged.

Ray B. 
Rating:
3.0

Customer did not leave a comment.

GREGORIO G. 
Rating:
4.0

Customer did not leave a comment.

Lizette T.  |  Overall Experience 
Rating:
5.0

Good storage unit, clean and kept up well. Alanna does an excellent job !

TIMOTHY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuela G. 
Rating:
5.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

Customer did not leave a comment.

Osneciah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanequa L. 
Rating:
5.0

I don't think this location has anything to improve on. The store was clean, shelves were well stocked, and the employees were friendly.

Ryan O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

The staff was so lovely with me having to clean out my mom's storage unit after her death. They were very gracious and kind with something so challenging. Best customer service and care.

Florence F.  |  Overall Experience 
Rating:
3.0

Code does not work to exit

Tamara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
5.0

Outstanding customer service

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Casey W. 
Rating:
5.0

Customer did not leave a comment.

Contessa F. 
Rating:
5.0

Allanna at the storage facility I chose in san antonio was extremely helpful and kind to my anxiety... she was amazing!!!

RICHARD & Raquel P.  |  First Impressions 
Rating:
5.0

David, Jeremiah, Kendall did excellent job!

Dempsey K. 
Rating:
5.0

Customer did not leave a comment.

ROGERIO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert G.  |  Overall Experience 
Rating:
5.0

The staff has been incredibly helpful and kind. I’ve been dealing with losing my place to live and they have been so understanding and helpful to me. I was sad to have to leave but I have to move out of the city in order to not be homeless anymore. Thank you for all your help and kindness. Means the world to me

Laurenn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
1.0

Too many issues to list.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Efrain L. 
Rating:
5.0

I have nothing but good things to say about this place.

Adrian J.  |  Overall Experience 
Rating:
5.0

I had a great experience and the staff was so nice and understanding. I would highly recommend this u haul to my friends and family.

Hector M.  |  Overall Experience 
Rating:
5.0

Thank you so much! Staff was incredibly friendly :)

Jasmine H. 
Rating:
5.0

Appreciated the super-efficient, friendly service, which made the equipment pick-up a breeze!

PABLO M. 
Rating:
5.0

Customer did not leave a comment.

Janette B.  |  First Impressions 
Rating:
1.0

It cost me about maybe fifteen hundred bucks to bring my books and personal effects to San Antonio from Abilene. Everything you "American Businesses" are now, "post-Pandemic," doing is all about how to "re-structure" your use of computers to rip customers off!

RODOLFO M. 
Rating:
5.0

Great customer service!!!!

VALERIE G. 
Rating:
5.0

Customer did not leave a comment.

Alex W.  |  First Impressions 
Rating:
5.0

Thanks for everything!

Ilse D.  |  Overall Experience 
Rating:
5.0

The location employee, I believe her name was Paige, was great and made the truck rental process seamless.

Kelly W. 
Rating:
5.0

Nothing to add at this time.

DANIEL R. 
Rating:
5.0

Paige was great! The only challenge is the parking at this location, it's minimal and a pain specially if you're driving a full size truck

Emilio Q. 
Rating:
5.0

Very nice ,friendly ,good service ,and communication

Concepcion S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Sarah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

The person who assisted me was friendly and super helpful.

David G. 
Rating:
5.0

Courteous and ver friendly staff! Gave a sweaty exhausted dude a cold water when he needed it lost! Me, I was the sweaty exhausted dude!

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

Joboha H. 
Rating:
5.0

Awesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.

Francisco D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renata G. 
Rating:
5.0

Great storage place with friendly staff. I never had any issues. If I need another storage unit I would go here

Adam B.  |  Overall Experience 
Rating:
3.0

I was told to drop off the truck at the blanco location. When I arrived there, I was then instructed to drive back across town and drop off the truck at the 410 location. Not only was this a waste of my time and gas, I was also charged for four additional miles (which I wouldn't have gone over if it wasn't for them changing the drop off location). Overall not a great experience for me.

STEPHANIE P. 
Rating:
5.0

Staff was knowledgeable and very helpful. Equipment was in good shape. No problems.

DAVID M. 
Rating:
5.0

We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.

JEREMIAH H.  |  First Impressions 
Rating:
5.0

Awesome customer service in the morning and the afternoon

Amya J. 
Rating:
5.0

Customer did not leave a comment.

Kayellen W. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
4.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Web site could be more intuitively designed. But mostly just maintain the very good service. Thank you.

Elliot C. 
Rating:
5.0

Customer did not leave a comment.

Samantha R. 
Rating:
5.0

The lady who checked us in had great customer service and gave me all of the information I needed without overwhelming me. I recommend this location!

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Doing a fantastic job. Keep it up!!

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Rodric H. 
Rating:
5.0

Friendly and very competent -- excellent rental experience !

David M. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
4.0

The gas mileage was awful. SIX miles per gallon was terrible. The utility van is in desperate need of a tune-up because it was not efficient at all.

Roman S. 
Rating:
1.0

This is the second email last week while in Orlando Florida checking on my business and equipment called and request a call back that verification my stuff was safe the thrid note no one is to get my storage why even if check less sale my equipment is not impacted or under tax sieze why never did commercial remember in Gainesville Florida stuck and no car and was never selling business did they show cleared check $10,000 two lawyer and two witness only state level sale retaining my federal dun and Bradstreet number and trademark ™️ contact would not been signed 352-327-2388 or 352-215-0208 xtremewonderclean@gmail.com

TIFFNY B. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
1.0

I've never had an issue with uhaul before coming to this white ass location. Never again will I come to this location.

Takiyah I. 
Rating:
5.0

I would like to say that the manager owner of the location as well as the staff were very professional highly proficient at their duties. Both ladies are very decent people. I enjoyed the entire experience with this particular rental because it helped my family continue moving my property into our newly purchased home.These ladies made experience a little easier and were very nice to us.

Sergio U. 
Rating:
5.0

The associate that tended to both my husband and was very knowledgeable not to mention good customer service. Thank you!

Marion A. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Nothing...Friendly Staff, Courteous, & helpful..Keep up the Good Service 👌

Rachel L. 
Rating:
5.0

It was a pleasurable experience.

Henry W. 
Rating:
5.0

Excellent customer service and very welcoming! Would definitely recommend!

JORDYN W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

I got charged for a dolly and blanket when I didn't use either and remained zip locked.

Ali M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
4.0

Better care here

Kyle S. 
Rating:
1.0

I reserved a 26' truck a day before and at pick up time I was told it wasn't available and the truck was automatically changed to 20' truck. I picked up the truck at 3:30pm with intent to drop off late night but couldn't finish up. I returned the truck by 11:30 am next morning and was charged $50 for not returning before midnight and another charge of $40 for an extra day. During this period of difficulty and hardships when the government is even provided businesses and citizens with incentives to survive, This Uhaul location is extorting money and preying on customers! Shame to you all at this location!!!

UGOCHUKWU A. 
Rating:
5.0

I accidentally made an 8:30 PM reservation when I needed an 8:30 AM reservation. The ladies running this location helped me out with a van that was reserved for later in the day. I was really appreciative of their help.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

ESTELLA F. 
Rating:
5.0

Max PerDiem -Keep up the great work!! Thanks for a wonderful experience

Steven V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean Pierre C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

You guys have gone above and beyond for me lol I never do the surveys but here I am. A very satisfied customer and I can't thank y'all enough.

MATTHEW ELIAS R. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Everything went smoothly and actually faster than I expected. Only issue I had was of my own doing. Just a mile down the road is another Uhaul store. Has a big uhaul up on a pole and it's always seen off 410. It's easy to think that location is the Castle Hills location. Both locations are off of Loop 410 in San Antonio Texas.

SETH M. 
Rating:
5.0

Very kind and patient very clean facility

Joseph A. 
Rating:
5.0

The customer service was real good from both staff that where there to sign me up for a storage unit to taking off the trailer thanks for you good service

LONN S. 
Rating:
5.0

Becky was absolutely amazing

Chinedu I. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

My experience was great and the staff member even helped me put dolly in my car! Great customer service!

lisa E. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
4.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

The only problem was the van I rented was real sluggish. It was hard to turn. The vehicle was hard to stop. It wanted to accelerate hard from a dead stop. I let the associate know these issues when I returned the equipment.

Gary K. 
Rating:
5.0

I had previously rented from a very very poorly run and cared for uhaul location. It left me thinking all uhaul locations were like that. I am glad I was totally wrong this Castle hills loc was amazing. The van was totally clean inside and in the back, it literally smelled like detergent in the back, freshly moped. Amazing!!! I was truly turned around ,full 180, on my idea of uhaul. This loc is truly well run and the staff seemed fully informed and totally aware of their business and system.

MARCO G. 
Rating:
4.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Paige is awesome. I felt terrible turning in that horrible truck to her. she'll never get the Florida stink out of it.

Kristen D. 
Rating:
5.0

Owner/Manager - very professional!!

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

LORENA V. 
Rating:
5.0

Customer did not leave a comment.

Antoni L. 
Rating:
5.0

I did not appreciate you charging my credit for the amount I disputed without contacting me first. Especially since I returned the Uhaul truck with a full tank when I did not have to! Have a lovely day.

Patsy K. 
Rating:
5.0

Customer did not leave a comment.

Devin T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard D.  |  First Impressions 
Rating:
5.0

I made contact with this site 24Hrs in advance and everything went very smoothly.... the office was very kind!

William M. 
Rating:
3.0

The person at the desk wasn't friendly and more like a kid even tho he was a kid

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

ANGELO G. 
Rating:
5.0

Just had perfect and fast customer service, The truck was clean and ready before I arrive. Thank you!

Eduardo L. 
Rating:
5.0

The Austin HIway and castle hills location are both gratet at there jobs in Sanantnio tax so efitent and polite thank you guys

ROSE M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lauryn E. 
Rating:
5.0

Customer did not leave a comment.

Pete B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINTIN M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great staff!

GREGG F. 
Rating:
5.0

Great staff!

Gregg F. 
Rating:
5.0

Nice lady met me at entrance, very helpful and caring while explaining my minor additional charges.

Wayne C. 
Rating:
1.0

My u-haul reservation was canceled three times and notice was not given to me until after the fact each time. On the third time luckily I checked the reservation before I went to sleep only to find that it to had been cancelled. The first two reps that I spoke to at your 1-800 reservation line did not help me in the least. I am still trying to understand how it is that someone calls to make a reservation and the people at the sites just give away their U-Hauls and then notify them hours after the fact or days after the fact even. I have moved seven times each time using a U-Haul and have never had this experience before but will never use U-Haul again after this experience. U-Haul should be ashamed of itself for how it handled this whole situation from start to finish

JUDY P. 
Rating:
5.0

The light duty dolly was not in the vehicle but luckily they refunded me my $7.00 once I informed them of the issue. Great customer service throughout the process

Tristan G. 
Rating:
4.0

Customer did not leave a comment.

charles W. 
Rating:
4.0

Mr.Kevin Taylor enlightened my day wonderful service a real professional experience THKS CIAO Ms.Hollywood 💃🏾THANKS 🌞

SAKEENAH R. 
Rating:
1.0

Not charge your customer fees for something they didn't even do wrong. I rented the U haul online with 211 miles available but was told upon return that I was only given 186 miles to drive the vehicle. Completely unacceptable on U hauls part!

Johnny R. 
Rating:
5.0

This was not my original, confirmed reservation for 10/31. I produced my conf # at the 1st location but they had no record so found a truck in vicinity. I was ticked with failure w/confirmed reservation because I'd hired a helper to load the objects. Increased my costs of the move.

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

David A.  |  First Impressions 
Rating:
5.0

Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!

Aurora D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph I.  |  First Impressions 
Rating:
5.0

The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.

Frank L.  |  First Impressions 
Rating:
5.0

Everything was explained and a pleasant experience overall

Roger Thomas T.  |  First Impressions 
Rating:
4.0

Location is very close to the airport.

REGGIE C.  |  First Impressions 
Rating:
5.0

I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!

TAMARA T.  |  Reservation 
No reviews have been submitted for this location.

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