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thomas wCustomer Reviews for U-Haul Moving & Storage of Castle Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
EDWARD G | First ImpressionsThis is my second time renting a truck from here. Samantha and Cassandra are always nice, friendly, and helpful. We will continue to do business with them for those reasons. They both care about the work they do and the customers! Thank you both!
Andrew DNothing.. Very nice and professional. 🥰 Till next time 👋👍
Melinda HThe U-Haul self check in app is buggy. I had to upload pictures 5 or 6 times before the app accepted them. After one or two shots, the program would freeze and I would lose all the data I had entered. Then I’d have to start the process all over again. My internet connection was strong so I’m guessing it was a server issue with the app.
Joseph GEverything was all good
Alvin S | Overall ExperienceThe trainy today was awesome great job buddy!
michael eEverything went smoothly but the app is malfiunctioniong. I could not find my reservation even though I made it online and the tech at the location found it for me. Then I could not return the truck because I could not find my reservation online through the app. Good location, great service.
Khym ZJust didn't like how long the elevator was out and doors locked after office hours. I didn't have access to my controlled environment storage room. I could only go in the evening, so that means I couldn't get anything in or out while the elevator was down. I had specifically said that was the reason I used that particular store. I basically paid several months of storage and didn't have access because of my work hours.
Frank L | Overall ExperienceThe young guy was very kind and sufficient. I was impressed with the service that I received. I will be using the location again.
NATALIE EThe main problem I had was when I had a change in credit cards. I would email that I had a change and I would call to give the new credit card number. Then I would receive an email that I was being charged a late fee bc my (old) credit card did not work. This happened more than once. This is why I would say the staff were not helpful.
JAN P | Overall ExperienceThis was a changed drop-off location many miles from original drop-off location. U-Haul then decides to charge me extra for addional miles driven to alternate location. This has cost me additional time and money. NOT ACCEPTABLE.
Santino MNot convenient
Michael MI appreciate y'all understanding and helping me with My Situation. Thank You
George N | Overall ExperienceGreat customer service
Antonia MThe gentleman in the front (younger man) was very helpful, don't remember his name but he seemed African-American if that at all helps. He made the experience much better and helped me make a choice that not only saved me money, but will make me a returning customer of THAT location (Castle Hills).
pavel vFast, friendly and efficient
James HThey charge for every little thing without even telling you first or giving you a courtesy call. I’ve use u-haul in the past and never have had any issues. The gas wasn’t at the line they said it was and because I slipped up and didn’t take a picture of the gas before I got the truck. I didn’t have my normal proof like I usually do. If I can give a piece of advice for everyone is to always always always take a picture of the dashboard!
Faith WThank you for everything. I will always use Uhaul before any one else. I've always had friendly and prompt customer service at Castle Hills location. Thank you
Janine W | Overall ExperienceI had a great introduction to this location. Samantha explained, and then handled my questions and concerns very well. Also, when it was discovered a unit hadn't been prepped properly, she apologized and cleaned it. Thanks.
raymond h | First ImpressionsUnable to park in the tight spaces. Had lot of struggle parking
Uday KEverything was great
Nathan GThe staff was always friendly and helpful. They were full of southern hospitality, always offering a cold water when you stepped inside of their office. They always kept the storage area clean and secure.
mary w | Overall ExperienceNeed better educated staff and management present Vance Jackson location
Vanessa R | First ImpressionsI fled domestic violence & when On-site mgr reset our account removing my husband's name from account, the up to date PYMT he had made was deleted to zero. WHERE did that payment go? Revelation 22:18 I forgave her.
Christy L | Overall ExperienceGreat experience!!!
Mark H | Overall ExperienceVery secure....never had to worry about my unit.... staff is amazing as well
ALICIA P | Overall ExperienceStaff was amazing !
DAVID F | First ImpressionsThe ease of the pick up at the same location of storage office is fantastic! Will use again and again for our needs!
LAURA ATop notch service from Elmer and Cassandra!! They were super informative on helping us with our drop off and planned storage. We look forward to working with this team at this location to help with our storage needs!
LAURA AThey closed my storage unit before the end of the month and the remainder of time I had on the unit
Alexus F | Overall ExperienceFriendly staff. Staff was trying to locate a bigger truck for us and offer a call back when one became available. We were happy with the 10 ft small truck!
Rudy GExcellent service with no wait!
William CElmer and the staff there have impeccable customer service. The experience was great. This is a great location.
Chrstian aA temporary code or remote for the gate since it’s close to the frontage road in front
Citlali GOutstanding staff and facility!!!!
RYAN M | Overall Experienceyall were very nice, thank you(:
JAID GShe very professional, patient, explain the whole process thoroughly. She Went Above And Beyond Our Needs. Thank You all for everything I really appreciate it ....
Glyenn SDrop off was quick and easy!
Matt FStaff failed to disclose that they were issuing me a stacked storage unit. When I arrived at my issued locker, I discovered there were no accommodations for a safe way to load my elevated storage locker. The rolling step stool provided was secured to the facility via a chain that was too short to safely reach my locker! I brought this to the attention of a staff member wearing a "manager" nametag- this individual told me "no one has fallen yet" and indicated management had no intention of remedying the situation. He also suggested that a work order to extend the chain would probably take weeks to fill. UNSATISFACTORY.... DANGEROUS AND UNACCEPTABLE. I will not return to this UHaul for my storage needs.
CAROL K | Overall ExperienceStaff all were very pleasant and helpful.
Daniel M | Overall ExperienceU haul needs to replace the close-up rearview mirror. Also, I feel the truck needs to be serviced or checked to see if there are any other things that need to be fixed.
ROBERTO GElmer and Maggie the best
Timothy H | First ImpressionsHelpful young man. Quick to checkin and out. I would rent here again.
Laura LThey over charged us for no reason when we filled up the gas 1/2 more of a tank
Hannah GOwner was great and was able to extend our time needed with the truck! He understood moving day is stressful and showed empathy and kindness!
Daniel KOne of the older ladies was a bit slow and needed a bit more knowledge around the computer but she tried her best and had a good attitude.
Omar PI was billed for an entire month because I was one day late checking out of my unit. I did not appreciate it. .
EDWIN R | Overall ExperienceThe facility was fine, but we were treated poorly. They messed up the order and then refused to fix it because it was “after hours” when WE realized their error. If we had waited to the next day, we would have been charged more money for our trailer rental because we couldn’t unload it, unless we accepted the wrong unit and just dealt with the inconvenience. The woman who helped us made rude comments about my pregnant belly and then ignored me and only spoke to my husband, when the reservation was in MY NAME. Then she said it was her last day, excused herself, and THREW UP ON THE FLOOR. We didn’t catch HER error because of the way we were being handled and shoved out the door. I felt HIGHLY discriminated against for no good reason whatsoever!
Jennifer A | First ImpressionsCatherine Richard was very helpful She's the best!!!
Shirley H | First ImpressionsJorge was very professional and knowledgeable about everything . Will highly recommend Castle Hills Uhaul and Storage to everyone.
Theresa JElmer was great And easy to work with!
Christian LWhile the service, space, and access was great, the communication seemed problematic. I advised I would only need the space for 6 days. I provided this info to 3 different people over the phone and in-person. After I moved everything out, I left my gate key at the facility via the main door's slot. I, then, received multiple calls asking if I needed the space or was able to get the stuff out. Not sure if there are ways to notate accounts on your system, but it doesn't make for a great overall experience when communication is needed a 4th time.
Leo C | Overall ExperienceGave me wrong truck at first came back to pick up a new truck and charged me an extra $9 for wasting my time.
travis bThe units and the facilities were very nice, but the lady that manages the office needs to work on her customer service. She lied to me to get me to rent a more expensive unit by telling me that the second month was free then she charged me when the second month rolled up. She has a bad attitude and if she doesn't like her job she might want to try something else.
April S | Overall ExperienceGreat location. The staff was awesome and the manager very accommodating, that's great when you're already stressed over moving. Thank you!!
Sonia F | Overall ExperienceNot gunna lie maybe this is just me but the indoor clement controlled area is just a bit creepy/eerie maybe some speakers with music going on im there or 24 hours News playing with make it feel way more comfortable and a lot less looking over your shoulder from the slightest noise
jacob e | First ImpressionsGreat customer service
lesli jGood place to store your stuff , really good security system setup and friendly staff. I recommend using this storage unit location and will use them again if need be.
ZACHARY J | First ImpressionsI am always well taken-back by the superior customer service offered by the manager, Catherine Richard. She is a great property manager as well because I rent a temperature controlled storage unit, and Ms. Richard is always joyfully and professionally ready to assist. Please let her example spread to other U-Haul locations. She is a Gem!
Joseph GThe owner was superb 👌. She was pleasant and very quick. She had us on the road to moving very quickly. The van was in great shape too. Nice and clean and with radio stations preset. Also returning was just a quick and simple. This will be where I handle all my UHaul needs from now on.
Eduardo RVery nice people and the rental went smooth as can be.
Adam TBest customer service, polite & knowledgeable management! Would & have recommended this location.
Alicia MTruck wouldn’t take off as it should. There was hesitation when I was trying to get on the highway.
BRANDY JMs Catherine and Ms Yolanda are very kind and helpful.
lorraine p | First ImpressionsAwesome service ! Thank you!!!
Sharon CJorge was legit and helped me out.
Jeremy HFast and very friendly customer service.
REGINA SCatherine Richard made the moving storage experience a simple chore. Her demeanor by phone was friendly, welcoming and professional. After arrival she made time to get acquainted and to make me feel secure at her storage units. I will certainly recommend her site to my friends and family. Catherine is a good example of how UHaul should model for all employees that interact with the public.
Joseph G | Online Move InVery friendly staff
Onesimo D | Overall ExperienceExcellent customer service.
Thresa FEvery inconvenient that you had to get out of your vehicle to open gate to enter and exit property
Melinda S | Overall ExperienceAmazing customer service and great communication from all the employees I talked to. I HIGHLY RECOMMEND THIS LOCATION!
Joshua VMore than 1/4 of a tank of gasoline to start out
Kathleen HThank you for all your kindness and for having a safe facility for our valuables.
RICHARD & | Overall ExperienceThe pick up was too long. I checked in prior to and the truck wasn't clean and ready when I arrived. Then it was only half cleaned, if that. The steering wheel was horrible, sticky and simply dirty. There was a french fry in the cup holder as well. I didn't see the purpose of checking in online if it was still going to take 20 minutes to pick up the truck.
STACY HKeep up the good work and the great customer service!
Winston EMore consistent Time management
Michael NThey charged me $20 extra for dropping the truck after 6 pm, which is not true.I am disappointed.
reda mI’m sorry, but had I had a better experience when I moved out of the facility I might have rated this storage facility better. I was charged a late fee because auto pay did not renew when my month was up on 14 February. I had auto pay originally, but when they gave me a larger unit, something happened and the auto pay didn’t transfer forward. The woman I guess manager that was called over to assist was unwilling to waive the late fee. It was only $15. You need a friendlier staff there that’s willing to work with people and accept their mistakes even if it was a computer error. The customer isnt always right but they should leave the facility feeling like they were well taken care of. Neither one of us were at fault, but they should have been willing to make things right for me.
Jo P | Overall ExperienceAll the employees were amazing! Best uhaul experience yet!
christabel aThank you, Catherine and team, for your excellent care and service!
AUDREY G | Overall ExperienceThe lady at the front desk was helpful and kind it's nice to know there's still people like that.
Omar G | First ImpressionsThank you for the great service
Jose P | Overall ExperienceNone, very satisfy.
Noela SWhy can’t UHaul have a uniform policy for the use of a credit card/debit card. Sucks. Like at this when thru shit after using card to get approved. Can send our charges with UHaul over the past years
Brandon YThank you so much!
Freedom B | First ImpressionsSerenity was very friendly and professional. Service was quick, location was easy to get in and out of.
Markie SDolly broken and unsecured. Blankets had no seal.
Jon WSpeed of service.
Meghan HHappy Holidays
David G | Overall ExperienceI had my unit upstairs and the elevator was always broken. It was such an inconvenience.
yolanda g | Overall ExperienceI would have liked just a bit more information about how the access works. I did not realize that my card only allows access through one door. And I did not understand how the card swipe activates and deactivates the building access. Other than that, my first day went well.
Michelle B | First ImpressionsVery friendly staff.
Onesimo D | First ImpressionsService was excellent
Minerva HThe lady who served me was rude and not friendly. I felt like she didn't want to serve me.
Jose MThe place is great other than the elevator being down and no temporary night time security being there for authorized access into the 2nd or 3rd floor.
Jonathon C | First ImpressionsHad a great experience up until my credit card on file for the unit was compromised and locked out. Not realizing this immediately U-Haul instead of notifying me that my payment had not gone through. Other than a simple email, it wasn’t until I walked up to the unit and there was a lock on it that I knew there was a problem. Call the office all they wanted was payment did not care about my issue or concerned about keeping a customer that has been paying on time for over two years. so we left, I do not appreciate the immediate lockout within 48 hours. We will not be using U-Haul ever again there are other options and we will happily go to one of those.
JEREMIAH H | Overall ExperienceNew management is very rude to me and our staff. Would Lie to us about Maintenance airs and billing, would not Communicate with us and gave away a few of our units without consulting us.. She stated that this was because she was a business woman and she knew what she was doing. She was very unprofessional. Would not recommend this uhaul to anyone because of the new management
KBS ( | Overall ExperienceMs Catherine Richard was completely rude to me and even hung the phone up on me like a child. The lack of organization and professionalism is very apparent. Last till I’ll recommend or do business with this location.
RAMON C | Overall ExperienceAwesome staff and Convenient location for my needs.
LAWRENCE A | Overall ExperienceI had a bad experience with my reservation- I made my reservation 10 days prior - I made a phone call 4 days prior - for a 10x20 - I drove 300 miles from Fort Worth area to find out there was not a storage unit for me - very dissatisfied, frustrated, with the reservation process - however the lady at the Castle Hills facility tried to fix it - offered me a bigger unit 10x30 - it seems the online reservation and the reservation center in phenix are disconnected with the actual uhaul storage facilities- horrible experience- I desperately found online a competitor self storage to drive to - I heard the nice uhaul clerk talking on the phone with her manager about the problem and the “manager” blowed her off - so I didn’t have a move in - experience- mine was a - sorry your reservation is on the record-however you CAN’T move in experience-
Ruth K | First ImpressionsSuper friendly staff helpful and ready to offer a solution to a question.
RYAN O | Overall ExperienceThe elder lady at this location was rude and condescending. Took pride in saying no in any request. The last day that I turned in my keys to move out, she took the card but did not close out my account and called 3 weeks later to ask if I moved out. She also took the card and made me wait to exit the grounds inside the gate until she felt good and ready all with a smile on her face which was very immature.
JOE M | Overall ExperienceBest managed storage facility I have had in storing my personal property, I would refer this facility to other prospect customers.Thanks again for an excellent experience!
Randy W | Overall ExperienceAttendant had a “no we can’t do that mentality. Was fixing up to say no even before I could get my question out while simultaneously assisting another customer without even knowing what was included on my reservation.
JOE M | First ImpressionsI will say just to be a little more organized, I had to go back and forth for a lock and the lock on my door needed a key where I had to go back downstairs to ask the office again to unlock for me, but either than it was good
BRIAN G | First ImpressionsEmiliano was 5 stars knowledgeable, fast and Friendly. Made me feel very comfortable during the process.
FRANK P | First ImpressionsHelpful and friendly staff
LAWRENCE A | First ImpressionsWish hours were 24hrs husband is a otr hours very for him.
TANYA E | First ImpressionsThe access code did not work, but the employee tried to help. At the end, it still did not solve the issue. User denied issue when I just open the storage. Had to have a worker use a personal access code to get me in.
HENRY Y | First ImpressionsCatherine and her team were always very helpful. And would go out of their way, if needed. The facility was extremely well lit, secure, and maintained.
Pete B | Overall ExperienceCatherine and her employees are awesome they always go above and beyond to help with anything I needed.
yolanda g | Overall ExperienceGreat service at U-Haul of Castle Hill. Friendly, efficient, and convenient. Glad I chose this storage facility.
Quint T | First ImpressionsMs. Richard was absolutely wonderful!
Christopher M | Online Move InAmazing. I truly believe they run one of the best storage vomp au
CHRISTINE K | First ImpressionsCan’t access the payment facility.
Basil H | First ImpressionsOutstanding experience from our initial phone call for information to final checkout. All staff (on phone & in person) were always professional, knowledgeable, courteous, and very helpful with everything from questions to customer service. Outstanding staff and organization! Will definitely use again & refer to others!
Theresa W | Overall ExperienceIf every company adhered to the expectations set forth and delivered as those of Uhaul, the customer service alone...what a wonderful world this would be. We cannot thank the Castle Hills Uhaul team enough. Thank you!
Christy L | First ImpressionsSteven was very helpful and polite
JoAnn C | First ImpressionsSe hicieron cargos dobles a my tarjeta espero se haga la corrección lo más pronto posible !!!!
Maritza D | Online Move InPls consider giving Stephen a raise. He is an outstanding employee. Very kind, helpful, & courteous! Thx 😊
MARILYN P | Overall ExperienceSteven at the castle hills location is probably the best employee I've came across when dealing with uhaul , very helpful and well trained.
Brayden P | First ImpressionsI have always liked u-haul storage, I have always felt that it was the best out of all the other storages that I know. Thank you u-haul for keeping the units well maintained.
John M | Overall ExperienceActually it was awesome doing business with you guys
Calvo M | Overall ExperienceThe office representative went above and beyond to help me with the online move in when it wouldn’t let me complete it using the link. I was driving through the night and stressed because I needed to be able to unload at around 430 am. His willingness to assist me made the very exhausting and stressful move so much more smooth! Thank you!
Mistalina G | First ImpressionsFive years with no problems, facilities always clean and well lit, very nice staff.
CARL P | Overall Experienceunit was broken into
Marilyn T | Overall ExperienceAlanna provided top of the line Customer service she was truly amazing !
Sandra J | First ImpressionsBest UHaul experience!! Amazing caring helpful staff!! 😊❤️
Danielle W | Overall ExperienceStaff was very courteous and helpful.
Dawn C | First ImpressionsGood storage unit, clean and kept up well. Alanna does an excellent job !
TIMOTHY L | First ImpressionsThe staff was so lovely with me having to clean out my mom's storage unit after her death. They were very gracious and kind with something so challenging. Best customer service and care.
Florence F | Overall ExperienceCode does not work to exit
Tamara B | Online Move InAllanna at the storage facility I chose in san antonio was extremely helpful and kind to my anxiety... she was amazing!!!
RICHARD & | First ImpressionsThe staff has been incredibly helpful and kind. I’ve been dealing with losing my place to live and they have been so understanding and helpful to me. I was sad to have to leave but I have to move out of the city in order to not be homeless anymore. Thank you for all your help and kindness. Means the world to me
Laurenn L | Overall ExperienceI have nothing but good things to say about this place.
Adrian J | Overall ExperienceI had a great experience and the staff was so nice and understanding. I would highly recommend this u haul to my friends and family.
Hector M | Overall ExperienceThanks for everything!
Ilse D | Overall ExperienceVery nice ,friendly ,good service ,and communication
Concepcion S | First ImpressionsAwesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.
Francisco D | Overall ExperienceGreat storage place with friendly staff. I never had any issues. If I need another storage unit I would go here
Adam B | Overall ExperienceWe have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.
JEREMIAH H | First ImpressionsExtremely helpful staff!
Elizabeth C | Overall ExperienceThe hours of operation should be until 11pm.
Christel M | Overall ExperienceMy experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.
Maria H | Overall ExperienceGreat facility no issues what so ever. Clean and friendly.
roy q | Overall ExperienceThank you so much!
Greg W | Overall ExperienceI kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.
Chavette W | Overall ExperienceLove the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewis
rochelle L | Overall ExperienceThe lady that help me was nasty, she was made this a bad move I will never again come here.
Larrethau D | Overall ExperienceA very helpful staff!
Gregg F | Overall ExperienceStaff very friendly and helpful.
Linda S | Overall ExperienceAlanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!
Aurora D | First ImpressionsIve only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!
chantel m | Overall ExperienceMaggie went above and beyond to help me!
Teresa K | Overall ExperienceFast friendly service, informative and very clean facility.
Linda S | First ImpressionsThe staff is great and very helpful.
Oscar V | Overall ExperienceThe office manager was fantastic! I would definitely recommend this location!
Carolyn Z | Overall ExperiencePaige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!
Toni W | Overall ExperienceVuestras cifras son pocas altas.
JESSE T | Overall ExperienceWhile I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me $1700 to replace. It’s not a safe place and they wouldn’t even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.
rebecca b | Overall ExperienceThe very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2.5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.
John S | First Impressionsgreat staff
lee l | First ImpressionsAlana was OUTSTANDING HELP!!!!!
Carolyn B | First ImpressionsThe customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.
Randy V | Overall ExperienceBut the regular employees great customer service friendly the manager not so much very rude
Mario V | Overall ExperienceThis is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.
Maria C | Overall ExperienceAwesome service and friendly employees
Marechia F | Overall ExperienceTruly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. Thanks
ROBERT M | Overall ExperienceI have several units and the office staff has always been helpful and friendly
Dutch A | First ImpressionsQuick convenient and friendly
Isabel A | First ImpressionsI had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!
Misden G | Overall ExperienceThank You
GERONIMO F | Overall ExperienceAlways very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.
William P | Overall ExperienceU-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.
alfahad a | Overall ExperienceThe staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.
Richard M | Overall ExperienceGreat service - professional and helpful. Thanks!
Demetrius M | Overall ExperienceLack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.
Tyrone T | Overall ExperienceThe staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.
Frank L | First ImpressionsDanny is great! Perfect customer service and went above and beyond his duties to help me.
UBALDO H | First ImpressionsVery professional and treated with friendly attitude.
Joe V | First ImpressionsStaff friendly and storage unit and property clean and maintained.
Monica C | Overall ExperienceConvenient location.
MIKE B | Overall ExperienceVery nice
alejandro m | Overall ExperienceThe staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100% go here, and recommend anyone who needs uhaul to go here.
Kip W | Overall ExperienceN/A
Tricia T | Overall ExperienceI have been using this place off and on for at least 9 years! I always come back because the manager is awesome! I didn’t reserve a truck but she found one immediately! Fantastic service like alway
Marie E | Overall ExperienceFriendly staff
Perry W | First ImpressionsAlanna went above and beyond to help us. Because of the excellent customer service we received at Castle Hills we will use UHaul for any of our future moves.
Tricia T | First ImpressionsVery clean and convenient location, manager is very friendly.
james s | Overall ExperienceEverything was explained and a pleasant experience overall
Roger T | First ImpressionsThe staff is awesome!!!
lisa r | Overall ExperienceOur family had this storage room for a number of years and during this period of time we absolutely had no complaints. All personnel were kind, helpful and professional.
FLETCHER H | Overall ExperienceVery nice and helpful staff!
elizabeth d | Overall ExperienceLocation is very close to the airport.
REGGIE C | First ImpressionsHave recommended Uhaul to many people. Was very pleased with their services.
Marylou V | Overall ExperienceService was quick, didn't like the bigger upgrade only had suitcases. Everyone was professional and courteous.
Gwendolyn B | First ImpressionsManager and employees are all very nice, helpful and friendly!
elizabeth d | First ImpressionsI received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!
TAMARA T | ReservationExcellent staff. Very helpful.
john g | Overall ExperienceNa
yolanda g | Overall ExperienceGreat job
Ingrakim S | Overall ExperienceI want to thank Roger for being so helpful. If it wasn't for him I may have chose a different facility. He answered all my questions and had great customer service skills!
Jennifer T | Overall ExperienceEverything was great.
ANN P | Overall ExperienceKeep up the good work
Belinda G | Overall ExperienceOnly planned on storing my things for a month and ended up needing the unit for a while l
Samantha R | Overall ExperienceYou guys were always very helpful, and again, thanks for the excellent service..
JOSE D | Overall ExperienceThank you to the staff for a swift departure from our storage unit!
melinda p | Overall ExperienceStorage unit was great to store my daughter'[s things for her college summer break.
Margaet J | Overall Experienceexcellent staff it was nice stay and was treaty kindly
MARIA V | Overall ExperienceNo comments
GAIL W | Overall ExperienceProfessional service and courtesy.
ANNA F | Overall ExperienceI arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Thank you!
Oscar M | ReservationFacility was outstanding and the staff very friendly.
Jean O | Overall ExperienceWorst customer service I’ve ever experienced. Also, my storage was broken into and wasn’t notified until a month later and that was because I called to pay my bill. They were careless. Never again.
JOAN C | Overall ExperienceAll staff were very helpful, polite and professional.. I would gladly recommened this facility to my friends. Thank You, Letty Garza
letty g | Overall ExperienceGreat place to rent from! I was very satisfied with the customer services and the storage unit.
ANDREA S | Overall ExperienceThe Manager Allanna was so professional friendly and Always Helpful!!!
BRITANY B | Overall Experience