Customer Reviews for U-Haul Moving & Storage of Castle Hills

1128 reviews

1951 NW Loop 410   San Antonio, TX 78213
(honeysuckle exit)

(210) 375-0213

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 375-0213

1951 NW Loop 410
San Antonio, TX 78213
(honeysuckle exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Sarah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

The person who assisted me was friendly and super helpful.

David G. 
Rating:
5.0

Courteous and ver friendly staff! Gave a sweaty exhausted dude a cold water when he needed it lost! Me, I was the sweaty exhausted dude!

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

Joboha H. 
Rating:
5.0

Awesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.

Francisco D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renata G. 
Rating:
5.0

Great storage place with friendly staff. I never had any issues. If I need another storage unit I would go here

Adam B.  |  Overall Experience 
Rating:
3.0

I was told to drop off the truck at the blanco location. When I arrived there, I was then instructed to drive back across town and drop off the truck at the 410 location. Not only was this a waste of my time and gas, I was also charged for four additional miles (which I wouldn't have gone over if it wasn't for them changing the drop off location). Overall not a great experience for me.

STEPHANIE P. 
Rating:
5.0

Staff was knowledgeable and very helpful. Equipment was in good shape. No problems.

DAVID M. 
Rating:
5.0

We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.

JEREMIAH H.  |  First Impressions 
Rating:
5.0

Awesome customer service in the morning and the afternoon

Amya J. 
Rating:
5.0

Customer did not leave a comment.

Kayellen W. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
4.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Customer did not leave a comment.

Jesus O.  |  Overall Experience 
Rating:
5.0

Web site could be more intuitively designed. But mostly just maintain the very good service. Thank you.

Elliot C. 
Rating:
5.0

Customer did not leave a comment.

Shirley Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha R. 
Rating:
5.0

Extremely helpful staff!

Elizabeth C.  |  Overall Experience 
Rating:
5.0

The lady who checked us in had great customer service and gave me all of the information I needed without overwhelming me. I recommend this location!

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Doing a fantastic job. Keep it up!!

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Rodric H. 
Rating:
5.0

Friendly and very competent -- excellent rental experience !

David M. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
4.0

The gas mileage was awful. SIX miles per gallon was terrible. The utility van is in desperate need of a tune-up because it was not efficient at all.

Roman S. 
Rating:
1.0

This is the second email last week while in Orlando Florida checking on my business and equipment called and request a call back that verification my stuff was safe the thrid note no one is to get my storage why even if check less sale my equipment is not impacted or under tax sieze why never did commercial remember in Gainesville Florida stuck and no car and was never selling business did they show cleared check $10,000 two lawyer and two witness only state level sale retaining my federal dun and Bradstreet number and trademark ™️ contact would not been signed 352-327-2388 or 352-215-0208 xtremewonderclean@gmail.com

TIFFNY B. 
Rating:
5.0

Customer did not leave a comment.

Emily H. 
Rating:
1.0

I've never had an issue with uhaul before coming to this white ass location. Never again will I come to this location.

Takiyah I. 
Rating:
5.0

Customer did not leave a comment.

LONN S.  |  Overall Experience 
Rating:
5.0

I would like to say that the manager owner of the location as well as the staff were very professional highly proficient at their duties. Both ladies are very decent people. I enjoyed the entire experience with this particular rental because it helped my family continue moving my property into our newly purchased home.These ladies made experience a little easier and were very nice to us.

Sergio U. 
Rating:
5.0

The associate that tended to both my husband and was very knowledgeable not to mention good customer service. Thank you!

Marion A. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Nothing...Friendly Staff, Courteous, & helpful..Keep up the Good Service 👌

Rachel L. 
Rating:
5.0

It was a pleasurable experience.

Henry W. 
Rating:
5.0

Excellent customer service and very welcoming! Would definitely recommend!

JORDYN W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

I got charged for a dolly and blanket when I didn't use either and remained zip locked.

Ali M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
4.0

Better care here

Kyle S. 
Rating:
1.0

I reserved a 26' truck a day before and at pick up time I was told it wasn't available and the truck was automatically changed to 20' truck. I picked up the truck at 3:30pm with intent to drop off late night but couldn't finish up. I returned the truck by 11:30 am next morning and was charged $50 for not returning before midnight and another charge of $40 for an extra day. During this period of difficulty and hardships when the government is even provided businesses and citizens with incentives to survive, This Uhaul location is extorting money and preying on customers! Shame to you all at this location!!!

UGOCHUKWU A. 
Rating:
5.0

I accidentally made an 8:30 PM reservation when I needed an 8:30 AM reservation. The ladies running this location helped me out with a van that was reserved for later in the day. I was really appreciative of their help.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

ESTELLA F. 
Rating:
4.0

The hours of operation should be until 11pm.

Christel M.  |  Overall Experience 
Rating:
5.0

Max PerDiem -Keep up the great work!! Thanks for a wonderful experience

Steven V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean Pierre C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

My experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.

Maria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeramie M.  |  Overall Experience 
Rating:
5.0

You guys have gone above and beyond for me lol I never do the surveys but here I am. A very satisfied customer and I can't thank y'all enough.

MATTHEW ELIAS R. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
5.0

Everything went smoothly and actually faster than I expected. Only issue I had was of my own doing. Just a mile down the road is another Uhaul store. Has a big uhaul up on a pole and it's always seen off 410. It's easy to think that location is the Castle Hills location. Both locations are off of Loop 410 in San Antonio Texas.

SETH M. 
Rating:
5.0

Customer did not leave a comment.

Juan G.  |  Overall Experience 
Rating:
5.0

Very kind and patient very clean facility

Joseph A. 
Rating:
5.0

The customer service was real good from both staff that where there to sign me up for a storage unit to taking off the trailer thanks for you good service

LONN S. 
Rating:
5.0

Becky was absolutely amazing

Chinedu I. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

My experience was great and the staff member even helped me put dolly in my car! Great customer service!

lisa E. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Amado R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

The only problem was the van I rented was real sluggish. It was hard to turn. The vehicle was hard to stop. It wanted to accelerate hard from a dead stop. I let the associate know these issues when I returned the equipment.

Gary K. 
Rating:
5.0

I had previously rented from a very very poorly run and cared for uhaul location. It left me thinking all uhaul locations were like that. I am glad I was totally wrong this Castle hills loc was amazing. The van was totally clean inside and in the back, it literally smelled like detergent in the back, freshly moped. Amazing!!! I was truly turned around ,full 180, on my idea of uhaul. This loc is truly well run and the staff seemed fully informed and totally aware of their business and system.

MARCO G. 
Rating:
4.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Paige is awesome. I felt terrible turning in that horrible truck to her. she'll never get the Florida stink out of it.

Kristen D. 
Rating:
5.0

Owner/Manager - very professional!!

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

LORENA V. 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoni L. 
Rating:
5.0

I did not appreciate you charging my credit for the amount I disputed without contacting me first. Especially since I returned the Uhaul truck with a full tank when I did not have to! Have a lovely day.

Patsy K. 
Rating:
5.0

Customer did not leave a comment.

Devin T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard D.  |  First Impressions 
Rating:
5.0

Great facility no issues what so ever. Clean and friendly.

roy q.  |  Overall Experience 
Rating:
5.0

I made contact with this site 24Hrs in advance and everything went very smoothly.... the office was very kind!

William M. 
Rating:
5.0

Thank you so much!

Greg W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN H.  |  Overall Experience 
Rating:
3.0

The person at the desk wasn't friendly and more like a kid even tho he was a kid

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

ANGELO G. 
Rating:
5.0

Just had perfect and fast customer service, The truck was clean and ready before I arrive. Thank you!

Eduardo L. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Green Light E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Online Move In 
Rating:
5.0

I kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.

Chavette W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIRIAM M.  |  Overall Experience 
Rating:
5.0

Love the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewis

rochelle L.  |  Overall Experience 
Rating:
5.0

The Austin HIway and castle hills location are both gratet at there jobs in Sanantnio tax so efitent and polite thank you guys

ROSE M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Online Move In 
Rating:
2.0

The lady that help me was nasty, she was made this a bad move I will never again come here.

Larrethau D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauryn E. 
Rating:
5.0

Customer did not leave a comment.

Pete B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINTIN M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

A very helpful staff!

Gregg F.  |  Overall Experience 
Rating:
5.0

Great staff!

GREGG F. 
Rating:
5.0

Great staff!

Gregg F. 
Rating:
5.0

Nice lady met me at entrance, very helpful and caring while explaining my minor additional charges.

Wayne C. 
Rating:
1.0

My u-haul reservation was canceled three times and notice was not given to me until after the fact each time. On the third time luckily I checked the reservation before I went to sleep only to find that it to had been cancelled. The first two reps that I spoke to at your 1-800 reservation line did not help me in the least. I am still trying to understand how it is that someone calls to make a reservation and the people at the sites just give away their U-Hauls and then notify them hours after the fact or days after the fact even. I have moved seven times each time using a U-Haul and have never had this experience before but will never use U-Haul again after this experience. U-Haul should be ashamed of itself for how it handled this whole situation from start to finish

JUDY P. 
Rating:
5.0

The light duty dolly was not in the vehicle but luckily they refunded me my $7.00 once I informed them of the issue. Great customer service throughout the process

Tristan G. 
Rating:
4.0

Customer did not leave a comment.

charles W. 
Rating:
4.0

Mr.Kevin Taylor enlightened my day wonderful service a real professional experience THKS CIAO Ms.Hollywood 💃🏾THANKS 🌞

SAKEENAH R. 
Rating:
1.0

Not charge your customer fees for something they didn't even do wrong. I rented the U haul online with 211 miles available but was told upon return that I was only given 186 miles to drive the vehicle. Completely unacceptable on U hauls part!

Johnny R. 
Rating:
5.0

This was not my original, confirmed reservation for 10/31. I produced my conf # at the 1st location but they had no record so found a truck in vicinity. I was ticked with failure w/confirmed reservation because I'd hired a helper to load the objects. Increased my costs of the move.

Kathleen F. 
Rating:
5.0

Nothing, the service was amazing, very friendly and helpful staff.

Denise R. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL D. 
Rating:
5.0

Customer did not leave a comment.

David A.  |  First Impressions 
Rating:
5.0

The lady was super helpful!

Roshid A. 
Rating:
5.0

Excellent service

MAULUDDIN R. 
Rating:
5.0

Customer did not leave a comment.

Elda S. 
Rating:
5.0

Customer did not leave a comment.

Lucille D.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful.

Linda S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yan C C. 
Rating:
4.0

The guy who checked me out parked the truck where it was tricky to get it out. He also did not have me check it out for previous damage. I have used uhaul before and they were much more informative.

JOANNA L. 
Rating:
5.0

Customer did not leave a comment.

Nora M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARNOLDO S. 
Rating:
5.0

Customer did not leave a comment.

guadalupe S. 
Rating:
5.0

Customer did not leave a comment.

Ralph P. 
Rating:
5.0

Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!

Aurora D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!

chantel m.  |  Overall Experience 
Rating:
5.0

Huge Storage Location. Great people working there.

ANTHONY S. 
Rating:
5.0

Maggie went above and beyond to help me!

Teresa K.  |  Overall Experience 
Rating:
5.0

Fast friendly service, informative and very clean facility.

Linda S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDUARDO M. 
Rating:
1.0

Customer did not leave a comment.

HALEY V. 
Rating:
5.0

Customer did not leave a comment.

Edgardo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milad K. 
Rating:
5.0

Customer did not leave a comment.

ANDRIA H. 
Rating:
1.0

It felt like I was under pressure using the truck. I got a smaller u-haul that's all they had available then I was rushed 1 hr before my time to bring the truck back. They were trying to rent it out again. The lady that helped me was terrible. I have been renting U-Haul all across the country this has been 1 of the worst

Lonnie D. 
Rating:
3.0

Customer did not leave a comment.

Marquis H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Olivia G. 
Rating:
4.0

Our only complaint was lack of parking when picking up the truck. If you are aware of that you are good.

Mark H. 
Rating:
5.0

The staff is great and very helpful.

Oscar V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gilbert S. 
Rating:
5.0

Great customer service!

Samantha A. 
Rating:
5.0

great staff

lee l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph I.  |  First Impressions 
Rating:
5.0

Quick convenient and friendly

Isabel A.  |  First Impressions 
Rating:
5.0

The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.

Frank L.  |  First Impressions 
Rating:
5.0

Friendly staff

Perry W.  |  First Impressions 
Rating:
5.0

Everything was explained and a pleasant experience overall

Roger Thomas T.  |  First Impressions 
Rating:
4.0

Location is very close to the airport.

REGGIE C.  |  First Impressions 
Rating:
5.0

I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!

TAMARA T.  |  Reservation 
Rating:
5.0

I arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Thank you!

Oscar M.  |  Reservation 
No reviews have been submitted for this location.

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