Customer Reviews for U-Haul Moving & Storage of Castle Hills

1,322 reviews

1951 NW Loop 410   San Antonio, TX 78213
(honeysuckle exit)

(210) 375-0213

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(210) 375-0213

1951 NW Loop 410
San Antonio, TX 78213
(honeysuckle exit)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service was excellent

Minerva H. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
1.0

The lady who served me was rude and not friendly. I felt like she didn't want to serve me.

Jose M. 
Rating:
4.0

The place is great other than the elevator being down and no temporary night time security being there for authorized access into the 2nd or 3rd floor.

Jonathon C.  |  First Impressions 
Rating:
2.0

Had a great experience up until my credit card on file for the unit was compromised and locked out. Not realizing this immediately U-Haul instead of notifying me that my payment had not gone through. Other than a simple email, it wasn’t until I walked up to the unit and there was a lock on it that I knew there was a problem. Call the office all they wanted was payment did not care about my issue or concerned about keeping a customer that has been paying on time for over two years. so we left, I do not appreciate the immediate lockout within 48 hours. We will not be using U-Haul ever again there are other options and we will happily go to one of those.

JEREMIAH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY C. 
Rating:
4.0

This location is one of the cleanest I've ever been too. The staff is very friendly and helpful. I'm definitely recommending this location.

Sheila J. 
Rating:
5.0

Catherine is a very friendly, informative owner!

Jack N. 
Rating:
5.0

she is such a very nice lady and it's such an easy process. I will definitely be coming back to her if I need to get another U-Haul.

Damarie M. 
Rating:
5.0

Kind a super helpful

Noah G. 
Rating:
4.0

The 10 ft truck I had was old and ignition switch was not working properly. I had the get the clerk come show me just to get it on. I had to giggle the key back and forth hard and lightly. The first stop I left the truck running so I would not get stuck. Second stop I turned it off and had to mess with it for over 20 minutes just to get it on. I tried to get a new truck and they couldn't accommodate me I was very dissatisfied

Isabel L. 
Rating:
5.0

The employee who worked 11/3 around 9am was very sweet and great customer services.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Monique M. 
Rating:
5.0

The two workers I picked up the cargova f rom were very helpful and king c

gina G. 
Rating:
2.0

I was over charged

Kenya S. 
Rating:
1.0

New management is very rude to me and our staff. Would Lie to us about Maintenance airs and billing, would not Communicate with us and gave away a few of our units without consulting us.. She stated that this was because she was a business woman and she knew what she was doing. She was very unprofessional. Would not recommend this uhaul to anyone because of the new management

KBS (.  |  Overall Experience 
Rating:
1.0

The people working there had no idea what they were doing. I showed proof many times I've rented a certain way and it was like something they have never seen before was happening. The one who seemed in charge was very condescending and tried to make it seem like I was dumb. I'll never rent from this sorry location again.

Paul L. 
Rating:
2.0

Ms Catherine Richard was completely rude to me and even hung the phone up on me like a child. The lack of organization and professionalism is very apparent. Last till I’ll recommend or do business with this location.

RAMON C.  |  Overall Experience 
Rating:
5.0

Loved the staff, friendly and honest. Good team you have there!

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

Jameson F. 
Rating:
1.0

Absolute misleading. Reservation states that I would have the U-Haul for two days. However, calls the very next day demanding that it be returned by 1:00 PM that SA.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Raven H.  |  Overall Experience 
Rating:
5.0

Making sure the website is updated. I had ordered a dolly, but upon arrival I did not receive a dolly. Please bring this up with whomever works the website please. That would be much appreciated.

Jessica L. 
Rating:
5.0

Awesome staff and Convenient location for my needs.

LAWRENCE A.  |  Overall Experience 
Rating:
1.0

I had a bad experience with my reservation- I made my reservation 10 days prior - I made a phone call 4 days prior - for a 10x20 - I drove 300 miles from Fort Worth area to find out there was not a storage unit for me - very dissatisfied, frustrated, with the reservation process - however the lady at the Castle Hills facility tried to fix it - offered me a bigger unit 10x30 - it seems the online reservation and the reservation center in phenix are disconnected with the actual uhaul storage facilities- horrible experience- I desperately found online a competitor self storage to drive to - I heard the nice uhaul clerk talking on the phone with her manager about the problem and the “manager” blowed her off - so I didn’t have a move in - experience- mine was a - sorry your reservation is on the record-however you CAN’T move in experience-

Ruth K.  |  First Impressions 
Rating:
5.0

Great from beginning to end Christine was the nicest service member I've ever met with you all very helpful and professional

Jonathan O. 
Rating:
5.0

Customer did not leave a comment.

Joshua h.  |  Overall Experience 
Rating:
3.0

Catherine called me and heard my issues with the rental process. I'm waiting a call back as she was going to try to get me assistance because of all of the inconvenience gone through which resulted in having to rent another truck to move since the truck I reserved was originally a 25 footer and ended up with a 15 footer

heather P. 
Rating:
5.0

Customer did not leave a comment.

Jon A. 
Rating:
3.0

Limited selection. Difficult to get in to.

Garth E. 
Rating:
5.0

Super friendly staff helpful and ready to offer a solution to a question.

RYAN O.  |  Overall Experience 
Rating:
2.0

The elder lady at this location was rude and condescending. Took pride in saying no in any request. The last day that I turned in my keys to move out, she took the card but did not close out my account and called 3 weeks later to ask if I moved out. She also took the card and made me wait to exit the grounds inside the gate until she felt good and ready all with a smile on her face which was very immature.

JOE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Konstantino S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
2.0

At 7:30 in the morning I needed to contact another person who would be responsible for the truck. No bro was going to answer an unlisted number. After I found someone what she told them instead of what I said in case I steal the trucks in case he dies so I can recover the truck.

Hugo M. 
Rating:
5.0

Customer did not leave a comment.

DAVID V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANNE V.  |  First Impressions 
Rating:
5.0

Best managed storage facility I have had in storing my personal property, I would refer this facility to other prospect customers.Thanks again for an excellent experience!

Randy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUNDAY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
2.0

Attendant had a “no we can’t do that mentality. Was fixing up to say no even before I could get my question out while simultaneously assisting another customer without even knowing what was included on my reservation.

JOE M.  |  First Impressions 
Rating:
1.0

Well this is the third time I've gone through this same experience and wanted to finally leave a review. Unfortunately this is not a good review. But when people rent out product and tools for moving, and really depend on these things to be “reserved” they don't just do that for fun and games. It's really a game changer when you're moving on your own to another city and don't know anyone there that could possibly help you and it may not be in the budget to hire movers. Upon arriving at the uhaul I expected to be on the road within the hour after packing my uhaul with items from my Storage unit. When I was informed that there was no dolly ( again… another experience I just recently went through in March and in the beginning of Aug.) I grew frustrated, bless the woman who helped me because she wanted to find me a solution, my anger comes from a customer perspective towards the company who rents out supplies that they don't have. If they rent our things that means it's should be there to give to the customers, pretty quick to take my money but not to give me the things I rented or need. Crazy enough, no uhaul place in San Antonio had any appliance dollys and the only solution was to either go buy one from lowes/Home Depot, or for me to rent one when I got to Houston. I grew even more frustrated because not only did I just plan everything around having the dolly, I was being told I'd have to waste my time to figure out a solution and that if I didn't want to go buy one well I'm shit out of luck. Pretty horrible business motto “we have equipment” like really do you guys though ? And where the company doesn't supply these locations with the budget to go get new dollys. Solution is to Start charging people who don't bring these back, start locking them up, require a $100 deposit, require a $250 deposit, don't accept the truck back unless they have the supplies they checked out. (UHAUL FIGURE IT OUT!!!)

Isaac D. 
Rating:
2.0

I received my emailed receipt and there is a SERIOUS mistake on the bottom line cost for the use of a 15ft van. The trip that was made is nowhere close to making the number of miles charged. I will go personally to dispute this receipt with the office where I rented the vehicle. The attendant was training a new employee and I am certain they made a bad mistake on my account. I have been renting vehicles for many years for my commercial requirements and have never ever exceeded a cost of 400 to 500 dollars on a rental. Look into my record and you will see that this mistake has never happened.

Jose M E. 
Rating:
4.0

I will say just to be a little more organized, I had to go back and forth for a lock and the lock on my door needed a key where I had to go back downstairs to ask the office again to unlock for me, but either than it was good

BRIAN G.  |  First Impressions 
Rating:
1.0

New staff! Placed an order online with a dolly. Dolly want there, had to drive the truck to another location and they were closed. While there, I'm being assisted by someone. The lady kept interrupting the assistant and apologized to who she was helping. I thought that was very unacceptable!

Lisa B. 
Rating:
5.0

Emiliano was 5 stars knowledgeable, fast and Friendly. Made me feel very comfortable during the process.

FRANK P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Helpful and friendly staff

LAWRENCE A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES S.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Very helpful and answered all my questions!

Chelsea C. 
Rating:
5.0

Customer did not leave a comment.

suman N. 
Rating:
5.0

Wish hours were 24hrs husband is a otr hours very for him.

TANYA E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aleks P. 
Rating:
1.0

We returned the truck the night before and they charged us the next day as we returned on that next day we returned at 9 o'clock the evening before.

Annette G. 
Rating:
3.0

The access code did not work, but the employee tried to help. At the end, it still did not solve the issue. User denied issue when I just open the storage. Had to have a worker use a personal access code to get me in.

HENRY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

Customer did not leave a comment.

Arturo I. 
Rating:
5.0

Catherine was awesome! Quick and friendly service. Truck worked for what we needed done. Easiest online return I've ever done.

CONSTANCE M. 
Rating:
5.0

Great customer service Great experience Would totally recommend to a friend and will totally use UHAUL again

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

Armando F. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Catherine and her team were always very helpful. And would go out of their way, if needed. The facility was extremely well lit, secure, and maintained.

Pete B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ernesto M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luz L.  |  Overall Experience 
Rating:
1.0

The front desk worker, made me call a different number and have them on speaker to confirm im taking a uhual, I've never done this. Second when I returned the uhual I was charges 20 dollars of gas. I returned the uhual on a full tank of gas. I will never trust uhual.

Gabriel D. 
Rating:
5.0

ABSOLUTE BEST experience with a truck rental company ever! Emiliano was very knowledgeable and willing to help! Made everything quick and easy. Katherine the manager also was a huge help after I left an item in the back of the truck accidentally. You guys rock!!! Will definitely be back and will recommend this location to friends and family!

Jenny D. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON ANDREW R. 
Rating:
5.0

Catherine and her employees are awesome they always go above and beyond to help with anything I needed.

yolanda g.  |  Overall Experience 
Rating:
5.0

Great service at U-Haul of Castle Hill. Friendly, efficient, and convenient. Glad I chose this storage facility.

Quint T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerrold H. 
Rating:
2.0

Make sure trucks run properly. The truck I rented had no brakes this is extremely dangerous.

Christian A. 
Rating:
5.0

Customer did not leave a comment.

Martha V. 
Rating:
5.0

Customer did not leave a comment.

yolanda G. 
Rating:
5.0

No need to improve at least for my husband and I. We have rented a truck 3 times in the last 2 months and Catherine And her employees have been awesome friendly, helpful and very knowledgeable.

yolanda G. 
Rating:
5.0

Ms. Richard was absolutely wonderful!

Christopher M.  |  Online Move In 
Rating:
5.0

Amazing. I truly believe they run one of the best storage vomp au

CHRISTINE K.  |  First Impressions 
Rating:
4.0

Staff were very helpful and friendly.

gilbert A. 
Rating:
5.0

The manager provided the best company personal experience I have ever had, hands down. I hate the slow, wonky U-Haul app, but that has nothing to do with this location.

S G. 
Rating:
5.0

They couple working the front desk were extremely accommodating and very nice. I highly recommend this location.

JEREMY G. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
2.0

Can’t access the payment facility.

Basil H.  |  First Impressions 
Rating:
4.0

Furniture dolly was not available. Was not informed it would be missing from order.

Francisco T. 
Rating:
4.0

Keep up the Good Service.. Thkx 🙋

Rachel L. 
Rating:
5.0

Catherine is the best person with U-Haul I have ever worked with. She did everything to make sure I had my truck for moving day

Cynthia P. 
Rating:
5.0

Young man who helped me out went above and beyond to provide excellent customer service. Everything about him was outstanding. For the truck, it needs new steering components. Steering is loose ans veered all over the road barely touching the steering wheel.

lance G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

The manager was great !

Raul S. 
Rating:
5.0

Catherine Richard, the on-site Manager was amazingly helpful, even thoughi got to the location after hours. She didn't miss a beat, got me checked out, and on my way, in a short amount of time. Thank you, Catherine

Pete B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

staff GREAT!!!!!

Sandra T. 
Rating:
3.0

Parking area is too small and difficult to maneuver in

Erica A. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Tammy was great and made renting a truck seamless!

raymond G. 
Rating:
5.0

Everything was great...

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Felix M. 
Rating:
5.0

Customer did not leave a comment.

Melinda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
1.0

Rental van smelled like gasoline inside to the point where our b can logging smelled like gas. We had to drive around with the windows down. Tires all needed air.

Casey W. 
Rating:
4.0

Customer did not leave a comment.

BARRY A.  |  Overall Experience 
Rating:
5.0

I had placed the reservation online and as soon as I arrived Tammy was so helpful. I had no issues whatsoever, process on getting the rental van was a breeze. Would recommend coming back, customer service from her was awesome.

Maria G. 
Rating:
3.0

From the time we picked up the van, it reeked of gasoline. we thought some was spilled and after an airing out, it would be ok. but for the duration of our rental, it smelled of gas and we had to drive with the windows open.

ELSA R. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

Outstanding experience from our initial phone call for information to final checkout. All staff (on phone & in person) were always professional, knowledgeable, courteous, and very helpful with everything from questions to customer service. Outstanding staff and organization! Will definitely use again & refer to others!

Theresa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

If every company adhered to the expectations set forth and delivered as those of Uhaul, the customer service alone...what a wonderful world this would be. We cannot thank the Castle Hills Uhaul team enough. Thank you!

Christy L.  |  First Impressions 
Rating:
5.0

Steven was very helpful and polite

JoAnn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard D.  |  Overall Experience 
Rating:
3.0

Se hicieron cargos dobles a my tarjeta espero se haga la corrección lo más pronto posible !!!!

Maritza D.  |  Online Move In 
Rating:
5.0

These guys are on point. I messed up the after hours drop off procedure but they handled everything for me the next business day. If I move again will be renting from them.

KYLE M. 
Rating:
5.0

Everything was great. Jason was very helpful and accommodating. I would highly recommend this location to others and will use their services again.

PEGGY M. 
Rating:
3.0

The guy working at the location was very nice and helpful. Location is a little small so not the best selection of boxes and packing equipment. Truck was clean, but I didn't like that the fuel level was on “empty” when we received it.

Samuel C. 
Rating:
5.0

Pls consider giving Stephen a raise. He is an outstanding employee. Very kind, helpful, & courteous! Thx 😊

MARILYN P.  |  Overall Experience 
Rating:
1.0

Bait and Switch - 19,95 an hour - I have it 1.5 hours and get charged for 4 as a minimum - Never use U-haul!

CASEY M. 
Rating:
5.0

Thank you to The employees for the great customer service!!!

LUCINDA E. 
Rating:
1.0

The employee was not present, office was locked at 7:35 AM when I arrived to get the truck and equipment. The sign showed opening time at 7AM, there was a piece paper taped to the window stating that he will be back by 8:15. As I sat in my car, several people drove into the facility. The employee thet eventually opened the office at 8:15 drove in past us at 8AM, yet waited to open for a customer. Also, I had reserved, and paid for,48 padding blankets. There was only 24 present. I have not been refunded the cost of renting the 24 blankets that I did not receive. I expect this refund as a minimum...... So, the pickup was a disaster and an hour later than it should have been, and overcharged for what I actually rented, other than that the equipment was perfect.

Timothy L. 
Rating:
5.0

Very professional great experience

Alexis V. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Steven at the castle hills location is probably the best employee I've came across when dealing with uhaul , very helpful and well trained.

Brayden P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NOEL M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

WILBERTO F. 
Rating:
5.0

Customer did not leave a comment.

ANNIE S. 
Rating:
5.0

customer service was exceptional

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

I have always liked u-haul storage, I have always felt that it was the best out of all the other storages that I know. Thank you u-haul for keeping the units well maintained.

John M.  |  Overall Experience 
Rating:
5.0

Grnuinely the best uhaul experience i have ever had. Thr management and staff were so genuine and going above and beyond.

JOHN M. 
Rating:
3.0

Our reservation was for a dolly. The process was easy and Stephen was great in helping us. The location is not that easy to find. Since this is primarily a storage location the entrance to access the office isn't easily identified off of the frontage road. Then comes the second issue of the gate. When it was time to return the equipment I did not have a gate remote to gain access to the office. After waiting for another customer to come out I was able to get in. I tried calling the office but there was no answer. Third issue. The office was to be open until 5 but at 4:15 the door was locked and no one was there. After being disconnected twice calling the 1-800 number I was able to get help on the live chat. The rep was able to assist in returning the dolly and updated my contract. Thank you to Lilyana Reyes. Final and fourth issue, as I already mentioned this is a storage unit facility and since I was only returning equipment I didn't have a gate remote therefore I was stuck inside the fence perimeter and couldn't exit to leave. After driving around the units a few times I was able to get the attention of someone that was in their storage. This individual was able to let me out. Had this person not been there, I would have been trapped inside of the gate until someone else came in. Oh and did I mention this was a Sunday and there was no one in the office?! The following day was a holiday. I couldn't imagine having to have been stuck their all night.

IAN D. 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARICELA M. 
Rating:
5.0

It's a little hard getting in and out of the parking lot with the trucks.

Jesus G. 
Rating:
5.0

Actually it was awesome doing business with you guys

Calvo M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

The office representative went above and beyond to help me with the online move in when it wouldn’t let me complete it using the link. I was driving through the night and stressed because I needed to be able to unload at around 430 am. His willingness to assist me made the very exhausting and stressful move so much more smooth! Thank you!

Mistalina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessi G. 
Rating:
5.0

All was great!

Julie M. 
Rating:
5.0

Great Service!

David R. 
Rating:
5.0

Customer did not leave a comment.

ALELI M. 
Rating:
5.0

Excellent customer service!

David H. 
Rating:
5.0

Five years with no problems, facilities always clean and well lit, very nice staff.

CARL P.  |  Overall Experience 
Rating:
5.0

Great service, been to many uhaul. By far the best one I have ever been to, I will be returning!!

Benjamin C. 
Rating:
3.0

unit was broken into

Marilyn T.  |  Overall Experience 
Rating:
5.0

Alanna provided top of the line Customer service she was truly amazing !

Sandra J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria v.  |  Overall Experience 
Rating:
5.0

Best UHaul experience!! Amazing caring helpful staff!! 😊❤️

Danielle W.  |  Overall Experience 
Rating:
5.0

Staff was very courteous and helpful.

Dawn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lizette T.  |  Overall Experience 
Rating:
5.0

Good storage unit, clean and kept up well. Alanna does an excellent job !

TIMOTHY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Osneciah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

The staff was so lovely with me having to clean out my mom's storage unit after her death. They were very gracious and kind with something so challenging. Best customer service and care.

Florence F.  |  Overall Experience 
Rating:
3.0

Code does not work to exit

Tamara B.  |  Online Move In 
Rating:
5.0

Allanna at the storage facility I chose in san antonio was extremely helpful and kind to my anxiety... she was amazing!!!

RICHARD & Raquel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROGERIO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert G.  |  Overall Experience 
Rating:
5.0

The staff has been incredibly helpful and kind. I’ve been dealing with losing my place to live and they have been so understanding and helpful to me. I was sad to have to leave but I have to move out of the city in order to not be homeless anymore. Thank you for all your help and kindness. Means the world to me

Laurenn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

I have nothing but good things to say about this place.

Adrian J.  |  Overall Experience 
Rating:
5.0

I had a great experience and the staff was so nice and understanding. I would highly recommend this u haul to my friends and family.

Hector M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex W.  |  First Impressions 
Rating:
5.0

Thanks for everything!

Ilse D.  |  Overall Experience 
Rating:
5.0

Very nice ,friendly ,good service ,and communication

Concepcion S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Awesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.

Francisco D.  |  Overall Experience 
Rating:
5.0

Great storage place with friendly staff. I never had any issues. If I need another storage unit I would go here

Adam B.  |  Overall Experience 
Rating:
5.0

We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.

JEREMIAH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Z.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff!

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONN S.  |  Overall Experience 
Rating:
4.0

The hours of operation should be until 11pm.

Christel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD J.  |  First Impressions 
Rating:
5.0

My experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.

Maria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeramie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amado R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard D.  |  First Impressions 
Rating:
5.0

Great facility no issues what so ever. Clean and friendly.

roy q.  |  Overall Experience 
Rating:
5.0

Thank you so much!

Greg W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Green Light E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John T.