Customer Reviews for U-Haul Moving & Storage of Chula Vista

6,394 reviews

99 N 4th Av   Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

(619) 426-6432

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(619) 426-6432

99 N 4th Av
Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I can't see any place that you need improvement you guys are great

David H. 
Rating:
5.0

Smooth ride from california to Florida.

Pam F. 
Rating:
5.0

Thanks. Everything went off smoothly

Monica R. 
Rating:
5.0

Ricardo Zaragoza made sure that my experience was very pleasurable. He made sure that all my discounts were applied and that I was charged under the most advantageous pricing category available. recommend highly!

Robert L. 
Rating:
5.0

Thank you

Ivory A. 
Rating:
5.0

Thank for your great service!

Isaac B. 
Rating:
4.0

Customer did not leave a comment.

Hector S. 
Rating:
5.0

Customer did not leave a comment.

Lynda M. 
Rating:
5.0

Rad experience

James A. 
Rating:
5.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
4.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

The app could be better for buying supplies. Just a faster flow for getting a bunch of things. Beep beep beep for the scanning.

Colin S. 
Rating:
3.0

Staff overwhelmed with 1st of month retirements. Slow to respond when we arrived.

Ronald D. 
Rating:
3.0

1. I really didn't understand the intent of the self inspection until after I left. My bad 8 suppose, but this is important and with the fuel at above half and marked at 7/8ths, it could've lead to a problem. Fortunately I was wavy enough to take pics, and the destination good enough to honor them. 2. Recommend checking transmission as it would stay in first for extended period at an excessively high rpm when in traffic on the freeway. 3. Recommend checking tow dolly bearings. Need to be repacked perhaps? 4. The second survey question would be more informative if it was scaled 1-5. The truck was not dirty, but I did sweep some stuff out that was there from beforehand.

Gregory S. 
Rating:
3.0

When I picked up the time and made the reservation online it meant to me that I will go in and pick up the truck, however I had to upload my DL again and went through all the paperwork again and picked up the truck 30 minutes late ! So what is the point from booking and the online system? There should be a line for the reservations so we can make this faster some people like me don't have time for this

ADAM W. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Jejomar R. 
Rating:
5.0

Customer did not leave a comment.

MARQUIS M. 
Rating:
4.0

Customer did not leave a comment.

Fernando P. 
Rating:
4.0

Great customer service, employees new what they were doing and made it a smooth process picking up and returning.

Cornelius K. 
Rating:
5.0

Customer did not leave a comment.

Marilyn C. 
Rating:
3.0

Customer did not leave a comment.

Erika R. 
Rating:
5.0

Excellent customer service. Staff very knowledgeable and helpful.

LILIA R. 
Rating:
5.0

Employees were courteous. Look forward to using your services and would highly recommend others to use them as well.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
3.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Lizbeth V. 
Rating:
5.0

Excellent thanks

DanielG O. 
Rating:
4.0

Customer did not leave a comment.

RUBEN R. 
Rating:
5.0

Everything was perfect…15 mins prior to close I showed up and guy came out immediately and checked me out and I was on my way within 3-5 minutes! Great checkout experience

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Teri S. 
Rating:
5.0

Friendly staff

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Did not know I was paying for a full day before signing. I had the trailer for 1hr and was charged a full day

Dustin C. 
Rating:
4.0

Good service. Great location. Friendly

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
4.0

One of the brake lights does not completely light up.

tito T. 
Rating:
4.0

Customer did not leave a comment.

Shantell J. 
Rating:
5.0

Rick at the front desk checked me in. He is THE BEST!!! It is rare these days to find someone who cares about their job and provides the kind of customer service that he did. I would recommend this location and will be back .

Shannon S. 
Rating:
5.0

Sweep out trailer before renting.

Francisco M. 
Rating:
5.0

Check headlights and breaks everything else is fine

Clifford L. 
Rating:
5.0

The gas guessing game is the worst part about renting at any U-Haul. We don't know the MPG of the vehicles so it's impossible to guesstimate how much gas to put in. If you don't put enough, you get charged almost $10/gal (and the gas doesn't get put in either, it's just a surcharge and the next mope has to deal with it).If you put too much, you don't get money back. It's total BS. Fill every vehicle and every one will come back full. Otherwise it could be seen as a scam…

David M. 
Rating:
5.0

Customer did not leave a comment.

jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Alberto A. 
Rating:
3.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Customer service was excellent and the work that was done was over the top!! Very pleased with the work that's being done at this location!!

donny D. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
4.0

The experience was good

Roberto R. 
Rating:
5.0

Everyone was so friendly kind caring and helpful!

AMBER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwight J. 
Rating:
5.0

great location, with lots of trucks, easy to access and staff friendly and efficient.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Rafa R. 
Rating:
5.0

Great customer service!

LLADIRA Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

They were able to accommodate me dropping off my truck early and at a different location than originally planned closer to where I was located. Great customer service.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

Kirt S. 
Rating:
5.0

Guys working there were great thanks

Hugo O. 
Rating:
3.0

Customer did not leave a comment.

Brian F. 
Rating:
1.0

Price that don't vary, and for the pickup and drop off or to be so disorganized. There was little to no instruction and it made the whole ordeals headache not to mention the price was extremely elevated then what the initial contract stated.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Francislope R. 
Rating:
2.0

Site seemed both understaffed and staffed with associates that certainly didn't wanna to be there. Wait was over 40 minutes to check trailer out for an appt., then when I had a question about the trailer, the associate told me, “well, you can go back inside to find out, but it's a long wait.” So I left with what I had been given. The return process wasn't much better as the (same as before) associate rolled his eyes as I drove it k the drop off area, seeming annoyed to have to stand up and work. This site users to be great, but awful now.

Collin C. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
4.0

Me cobraron 20 dlls x no regresar con el celular el equipos que rente......es un robo

daniel R. 
Rating:
5.0

Everyone is was professional, nice and courteous

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

I tried to extend my rental time from the website, but couldn't find the option to extend; it wasn't very clear, so I ended up calling. That aside, my experience was great! Very friendly and helpful personnel. Btw, do you have coupons? A couple of days from now I'd like to rent the small pickup truck.

Francesca R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

sergio A. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Efren F. 
Rating:
5.0

Para nosotros todo estuvo bien !!

Gabriel E. 
Rating:
5.0

Staff was prompt and professional.

Cedric W. 
Rating:
5.0

Great customer service every time we're there

Bridget B. 
Rating:
5.0

The staff are awesome super friendly and helpful was able to accommodate me by letting me pick my van up early, I would definitely recommend this location.

Grizelda H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

great service

Jose D. 
Rating:
5.0

The only thing missing on this survey is the booking. The vendor I booked through went above and beyond, and then the customer support team that helped me change the pick up date and got my military discount were awesome. The unsung here's should be recognized.

RYAN G. 
Rating:
5.0

My experiences with Uhaul in Chula Vista has always been excellent. From transportation to storage containers, they always are always helpful.

Elise M. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

The attendant was very professional and friendly.

Felix R. 
Rating:
4.0

Good customer service and the guy is cute

NormanAndrew A. 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
5.0

Excellent service for our needs

linda O. 
Rating:
5.0

None

LANORRIS S. 
Rating:
3.0

drop off pick up area is not large enough to accommodate incoming and outgoing traffic.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

VeRonica B. 
Rating:
4.0

Customer did not leave a comment.

Wendy P. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

Judith M. 
Rating:
5.0

Thank you to Rodel and the team at the uhaul in Chula vista. Customer service and hospitality is always the best here. He was professional and answered all questions I had to the best of his knowledge. Made my move fast and easy. Keep up the great work guys!!!!

Anna A. 
Rating:
4.0

Customer did not leave a comment.

JULIO L. 
Rating:
5.0

The people at Chula Vista were so friendly! A huge contrast to other locations here in SD.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR P. 
Rating:
5.0

Customer did not leave a comment.

Mariagida M. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erminda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel L.  |  First Impressions 
Rating:
5.0

Rick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ian S.  |  First Impressions 
Rating:
5.0

Staff is really nice and helpful

John H.  |  Overall Experience 
Rating:
4.0

Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.

Mayra J.  |  Overall Experience 
Rating:
5.0

The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!

Ardin S.  |  First Impressions 
Rating:
4.0

Nice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERI J B.  |  Overall Experience 
Rating:
4.0

Giving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! 👍🏼 I’d give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML

Max L.  |  Overall Experience 
Rating:
5.0

They were awesome and great. Wish storage unit had an elevator but is only wish for there facility

Brian S.  |  First Impressions 
Rating:
5.0

Greaite manigment and varey hepfull even after houers

Michael Z.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Antonio P.  |  Online Move In 
Rating:
4.0

The facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!

Toni A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel L.  |  First Impressions 
Rating:
5.0

Very helpful and nice. Real people solving real problems

SABRINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina B.  |  First Impressions 
Rating:
5.0

Incredible staff, accommodating & knowledgeable.

Toni A.  |  First Impressions 
Rating:
5.0

Good service

Susan F.  |  Overall Experience 
Rating:
5.0

Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Thanks!

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanny H.  |  First Impressions 
Rating:
5.0

This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.

KATHLEEN G.  |  Overall Experience 
Rating:
5.0

All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.

SANDY O.  |  First Impressions 
Rating:
5.0

*****

MARIA R.  |  Overall Experience 
Rating:
5.0

I could not say it any better 5 stars on my book. Kudos to Rick's Team!

hugo r.  |  Overall Experience 
Rating:
5.0

Overall .***** Thank you guys

MARIA R.  |  First Impressions 
Rating:
5.0

The whole crew was always amazing, thank you.

Marlon G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!

Paige S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Callahan G.  |  First Impressions 
Rating:
5.0

The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there

Esmeralda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip R.  |  First Impressions 
Rating:
5.0

Keep up the superb work.

Marlon G.  |  First Impressions 
Rating:
1.0

On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business

chris h.  |  Overall Experience 
Rating:
5.0

we'll run business

James S.  |  Overall Experience 
Rating:
5.0

My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham

mike c.  |  Overall Experience 
Rating:
5.0

Great Customer service

Marvin P.  |  First Impressions 
Rating:
4.0

Fast and friendly

guadalupe h.  |  First Impressions 
Rating:
5.0

No complaints at all. Friendly service.

leonard f.  |  Overall Experience 
Rating:
4.0

.

Francisco H.  |  Overall Experience 
Rating:
5.0

Manager location and employees were very helpful and provided an outstanding service!

Cesar G.  |  First Impressions 
Rating:
4.0

We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

Joshua P.  |  First Impressions 
Rating:
5.0

Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

austin w.  |  First Impressions 
Rating:
5.0

I was dealing from another state and it was great.

josie r.  |  Overall Experience 
Rating:
5.0

Easy, fast and friendly.

Ofelia U.  |  Reservation 
Rating:
5.0

My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

kenneth M.  |  Overall Experience 
Rating:
5.0

I had a great welcome. Thanks for all your help.

MARIA L.  |  Reservation 
Rating:
5.0

Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

ALBA F.  |  Overall Experience 
Rating:
5.0

U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎

michael e.  |  Overall Experience 
Rating:
5.0

Thank you

griselba c.  |  Overall Experience 
No reviews have been submitted for this location.

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