Customer Reviews for U-Haul Moving & Storage of Chula Vista

6,162 reviews

99 N 4th Av   Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

(619) 426-6432

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(619) 426-6432

99 N 4th Av
Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Ian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Very professional in and out with rental and return no bullshit hidden fees or anything like that..

ADAM C. 
Rating:
5.0

Excellent service and attention, will rent here again!

Juan Carlos M. 
Rating:
5.0

Customer did not leave a comment.

ROSA V. 
Rating:
5.0

Great service. Francisco, Jonathan and Rodel were excellent!! Thank you Mr. Booker www. thebagstorespacec44.com

CARLTON B. 
Rating:
5.0

Customer did not leave a comment.

WILBERTO V. 
Rating:
5.0

Customer did not leave a comment.

SHARDE I. 
Rating:
5.0

Everything was ok!👍

Carla R. 
Rating:
5.0

Customer did not leave a comment.

NELSON WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

CESAR H. 
Rating:
5.0

Customer did not leave a comment.

NOAH K. 
Rating:
5.0

Customer did not leave a comment.

Yvette P. 
Rating:
5.0

Very professional staff

ANTONIO E. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
3.0

The vehicles driver side door did not open so we had to climb in through the passenger side of the vehicle each time. We continued to receive a "tighten gas gap" message on the dashboard. A loose gas cap will burn more gas.

KRISTOFFER M. 
Rating:
5.0

everything was fast and easy thank you for making my move the best!

LISA R. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC Q. 
Rating:
5.0

Customer did not leave a comment.

ALVARO R. 
Rating:
3.0

Customer did not leave a comment.

August L. 
Rating:
5.0

Ricardo the manager has a great crew!! Thank you Jonathan and Nina! Mr. Booker @ The Bag Store Space C44.COM

CARLTON B. 
Rating:
5.0

Customer did not leave a comment.

HERMAN H. 
Rating:
5.0

Beat location I've ever been to. Return was fast and easy, excellent customer service by Francisco, very professional and polite. This will be my location of choice from now on for sure!

LLOYD E. 
Rating:
5.0

Customer did not leave a comment.

MITESH P. 
Rating:
5.0

The staffs are very helpful

LUQMAN S. 
Rating:
5.0

Yes

MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

edward R. 
Rating:
5.0

It would be a big help to have more than 2 parking spaces for customers. And a really big help if customers could leave their vehicles there during one-day rentals.

GEOFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

Everything went very smoothly, just parking spaces are very limited

JULIE H. 
Rating:
5.0

The employee that helped us here was so friendly and professionally in the return process. UHaul actually surprised us. It was a much better experience that I was expecting. Thank you!

DANA C. 
Rating:
5.0

This place always has friendly customer service. That is why we go back each time.

paula T. 
Rating:
5.0

Customer did not leave a comment.

JAIME N. 
Rating:
5.0

Keep up the good work

NOE D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Easy and hassle free drop off.

Kimberley V. 
Rating:
3.0

Uhaul locations are in inconsistent with discounts offers. Some of the locations offer military discounts, some others don't. In the last four months I have done two rentals and comparing the prices, I'd paid more for the smaller moving truck than for the medium size! No military discounts in a military town!!!

MADELEINE F. 
Rating:
5.0

Always great service at this location. The staff, Jonathan, Francisco, Rodel, Nina and Ricardo. Good teamwork. Me. Booker @ Express Luggage www.thebagstorespacec44.com

CARLTON B. 
Rating:
4.0

Customer did not leave a comment.

RICARDO A. 
Rating:
5.0

We'd to work on the rusty latch but other than that it was a good trailer

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Karla L. 
Rating:
5.0

Customer did not leave a comment.

ISELA C. 
Rating:
5.0

Customer did not leave a comment.

Mehrdad D. 
Rating:
5.0

Great service! Nina and Rodel were excellent! Thank you Mr. Booker @ Express Luggage

Carlton B. 
Rating:
4.0

Van I rented smelled like cigarette, but other than that was fine.

Lorena M. 
Rating:
3.0

This is my 5th time or so renting from this location and every other time was a success. Unfortunately, that was not the case with this 2019 28ft rental. I want to start off by stating the interior/exterior was clean, customer service reps provided great service. However, after driving off the lot and getting onto the highway I noticed the transmission started to sputter, so I double checked i disabled the Tow truck/haul feature, which was 100% off. It got to the point where less than a quarter mile on the highway I was debating on whether to call Uhaul or just turn around, but I was on a tight schedule and seldom like to complain. I noticed it was mostly after the truck reached 60mph it would sputter like it was, but eventually when it got around 65-70 it would kick into gear. This happened on and off throughout my 5 hour rental period, to the point I felt like I was getting minor whiplash 70% of the trip. On the return I notified the check in rep and gave details and I'm willing to bet this is a regular occurrence based on the information provided.

Julian C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
1.0

Truck was dirty and drove 2 miles per gallon. And calling customers references before pick up it is just insane. I hope I never have to come back here.

CRISTIANO S. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL S. 
Rating:
5.0

These guys are great!!!!!!!

Stuart B. 
Rating:
5.0

Customer did not leave a comment.

Luzviminda B. 
Rating:
5.0

Everybody at the pick up location was very nice helpful They had very good customer service

NICHOLAS W. 
Rating:
1.0

I was told I would be given a gas credit and I was not. The truck was disgusting and had dried soda all over the dash.

LOGAN COLE H. 
Rating:
5.0

Just clean the windows.

YVETTE P. 
Rating:
5.0

Customer did not leave a comment.

YVONNE S. 
Rating:
5.0

Super friendly staff, the young lady that helped me out was awesome. I booked a van but non we're available so I had to get a truck, she matched the price of the van and was super friendly about the whole ordeal. I will definitely go to this location again

GRIZELDA H. 
Rating:
5.0

Excellent service!! Great teamwork! Rodel, Jonathan, Nina and Francisco. Thanks for a job well done. Mr. Booker @ Express Luggage www.thebagstorespacec44.com

Carlton B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Joseph and Modell where very helpful

RUSSELL E. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
3.0

Customer did not leave a comment.

Maria N. 
Rating:
5.0

Staff is really nice and helpful

John H.  |  Overall Experience 
Rating:
5.0

Great experience from check-in and checking out equipment

RUBEN L. 
Rating:
5.0

Great customer service, and overall satisfied with everything.

JEAN L. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE M. 
Rating:
5.0

Grant a 1 day rental cost for future purchases

Eric G. 
Rating:
4.0

Very helpful easy for online reservations . shop location easy to fine in and out and good time . pick up vehicle very easy and excellent service at this location , all very helpful and friendly staff. First time renting a vehicle I will definitely come back .

Juan H. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

At the moment I don't see anything else needed. It was a helpful experience.

Nydia C. 
Rating:
5.0

Customer did not leave a comment.

RAUL B. 
Rating:
4.0

quick and efficient check in and final.. parking is very limited, and staff are QUICK to point out any parking issues to get it corrected immediately, by telling customer to move their vehicle, one parking area is very confusing, using hatched lines, looks like a no parking area, this area is also VERY small expecting 2 cars to fit.

THOMAS M. 
Rating:
5.0

Excellent service, very professional, very polite. I am very satisfied with my experience.

TROY T. 
Rating:
5.0

Good service. Francisco, Rodel, Nina and Ricardo thanks for the teamwork. Mr. Booker @ Express Luggage www.thebagstorespacec44.com

CARLTON B. 
Rating:
5.0

none

JULIUS E. 
Rating:
5.0

I think it was all excellent. As a not so tech savvy person the help at the desk was great.

JUAN G. 
Rating:
5.0

Nice people fast and efficient return is easy and the return stuff was Friendly and polite

THOMAS M. 
Rating:
5.0

I have to wait a bit to get service but was for the demand for rent. The service is excellent

JOSE G. 
Rating:
5.0

The truck needed a tune up . Was stalling out on me. Customer services was great

CAROLINA S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Everything was great thank you so much.

SONIA O. 
Rating:
5.0

Jonathan,Rodel, Nena and Ricardo are a great team. From pick up to return. Excellent customer service!! Mr. Booker @ Express Luggage www.thebagstorespacec44.com

CARLTON B. 
Rating:
5.0

Customer did not leave a comment.

Alexa V. 
Rating:
4.0

I checked in online yet I had to go into the office too. Wasn't the purpose of the online check-in to eliminate going into the office?

John F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

MARICELA L. 
Rating:
4.0

Customer service was quick and friendly. Good bunch at the location I rented..

GUSTAVO F. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Employees are always professional and friendly. I don't need or want my proverbial “butt kissed,” but they definitely do their job. I appreciate the people that helped me the two times I was there the last two weeks

Kurt U. 
Rating:
5.0

Customer did not leave a comment.

CAMERON P. 
Rating:
5.0

clean the cab. little dirty.

ROBERTO M. 
Rating:
5.0

Guys are always friendly and helpful. Next week will be my fourth rental since june.

JOHN K. 
Rating:
4.0

Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.

Mayra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lester K. 
Rating:
4.0

Customer did not leave a comment.

OLLIE H. 
Rating:
5.0

Keep up the great customer service. My vehicle return went smoothly with no issues.

STEVEN S. 
Rating:
5.0

Great service always!! Jonathan, Nina, Rodel and Ricardo. Great teamwork!! Thanks . Mr. Booker @ Express Luggage www.the bag store spaceC44.com

CARLTON B. 
Rating:
5.0

Customer service associate Jonathan was very helpful and friendly. Will definitely return to this location for its services

DIEGO V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
3.0

one of the dispatchers made a mistake on letting me backup my rental off the lot, which supposed to be the dispatcher should backup the rental then gave it to me.

Edmund T. 
Rating:
5.0

Great service from pick up and drop off. Francisco was super helpful through the process. Will definitely rent here again on my next move.

Gamaliel V. 
Rating:
5.0

Nothing. You're staff is wonderful. Knowledgeable and helpful. Aaliyah goes above and beyond for your customers.

JEFFREY E. 
Rating:
5.0

The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!

Ardin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antonio P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lanny H.  |  First Impressions 
No reviews have been submitted for this location.

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