Customer Reviews for U-Haul Moving & Storage of Chula Vista

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista

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Carlos L. on

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Mike T. on

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charles w. on

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You have great customer service and friendly staff at this location. Thank you.

Rachel S. on

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ADAM W. on

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Vivian R. on

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This was my first time renting and it was great

Soraya F. on

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Excellent customer service and friendly staff

Angela S. on

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The person who took the uhaul at this location was rude and unpleasant. Seemed like he hated his job. Also, I gotta call from uhaul saying I have to change the location for my drop off because the location I chose originally had no room for the truck. She then send me a location I could take it to, so that's were I dropped it off. The location is a little farther from the other location. Now I got charged extra for going over miles when originally I chose a location closer to my house where I dropped of everything, and uhaul customer service asked me to be flexible to be bring it somewhere else , yet I get charged when you guys told me to bring it somewhere else. I believe I should've have not gotten charged for those extra miles!

cherry p. on

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Scott G. on

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I reserved a truck with appliance and furniture dollies. Neither of those were included with the truck, meaning I had to return to the Uhaul location with my personal vehicle to retrieve those items. This caused me several hours of delay. This delay translated into an extended rental time, through which I incurred an additional $39 charge. I am extremely displeased with this location's service.

rob w. on

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The location was great! The new online checking sucks!

Jim B. on

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Carmen Z. on

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service and location its excellent. Easy to make reservations over the phone

TOM T. on

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Excellent Service and no improvement necessary, they have it going correctly and Highly Recommend.

francisco l. on

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Scott M. on

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luis s. on

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Michael M. on

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FRANK K. on

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Ramonchito L. on

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JASPER G. on

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Kevin L. on

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Great service

Edith G. on

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Francisco G. on

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Georgina G. on

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paul w. on

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SHAWN P. on

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Rizaldo E. on

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TOM O. on

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great service and employees

kIMBERLY M. on

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Hi They really should sweep or blow the trucks out prior to a new customer receiving the equipment also they did not do a walk around of the vehicle but other than that everything was fine thank you ??

ISMAEL D. on

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very good service

GLADYS E. on

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GLADYS E. on

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David M. on

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francisco l. on

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Paul F. on

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Very helpful and efficient people. Thank you.

Gustavo M. on

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Everything was great and then renting hear for years now. Never have any issues but was willing to work with you if you need extra time.

Kenny H. on

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Stephanie R. on

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Nothing--the drop-off was very easy and quick

DAN W. on

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Rogelio A. on

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Angel R. on

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No comment.

Leilani v. on

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BENEDICT T. on

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An excellent system of renting a Uhaul truck! The counter saleslady, Angelica, was very friendly and helped me set up my Iphone to use the app for quickly checking and returning a rental. Definitey recommending the Uhaul to my friends and family for their next hauling.

Yolanda M. on

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This location it's the best!! Thank you for your service. I'll definitely recommend this location.

Maria Evelia G. on

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Mazen A. on

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Clint H. on

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Michael B. on

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Absolutely nothing should be changed.

david l. on

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Scott W. on

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Shellie D. on

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Eric C. on

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Alexandria M. on

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Jose C. on

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I came into this location to order the equipment needed for a hitch installation. I thought the employee's had sent the equipment to the wrong location since I received a call from Point Loma's location telling me that they had my parts and that I had an appointment for the installation. When I called the Chula Vista location to clarify I found out that they had not ordered the equipment entirely - my order was no where in their system. When I called Point Loma back to cancel my appointment, I was told Chula Vista was simply doing all of this so they would get the business instead of Point Loma (very unprofessional!). Point Loma refused to cancel my appointment and even blamed Chula Vista for not picking up the part that had arrived to their store. Once again I called Chula Vista to clarify and they told me that Point Loma had to ship the part to their store - that they did not have to pick it up. This made no sense since, according to Chula Vista, my order had initially not made it into their system. I have no idea what is going on between the Point Loma and Chula Vista location but it is extremely unprofessional for the employees to make the costumer resolve their issues and play phone tag. From both locations I received contradictory information. Even when the Chula Vista location finally received my equipment I was not notified. I simply went back a week later as they told me even though they indicated that they would call me with an appointment time to install my hitch since "ordered equipment sometimes gets delayed." Additionally, although not pertaining to the Chula Vista location specifically, I experienced some issues with my uhaul trailer that required roadside assistance. When calling roadside assistance, I was hung up on twice and was never connected to a representative anytime I called there after. I had to rely on the help of a local business afterall dispite having been told by the Chula Vista location that, if in established area assistance was no more than 30 min away (I was in Houston, Tx for reference). This is by far the worst experience I've had with any business.

annvi p. on

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Miguel A. on

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Great service by GM. He was helpful and explained everything about the return and fees.

JON M. on

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theodore a. on

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Dave H. on

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Very busy and very efficient.

marshall d. on

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Stefani D. on

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Gerald G. on

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Truck was extremely Dirty when picked up. Car carrier next to truck was about one inch from side. Key pick up was ok. Check in on return was very good.

Angel M. on

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INDA C. on

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Maricela G. on

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Robert A. on

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SOFIA C. on

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Rented from numerous of locations and by far the best experience comes from this location. Thank you

FRED M. on

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I rented a truck from the u-Haul in Chula Vista on Broadway. When I got there i was told i had to bring back the truck by 2:00 p.m.. I rented it for the whole day, bo one told me that when I rented it that there was a time limit.bi paid for the whole day, I should get the whole day. That put a damper on my move because I had to rush. I'm not a happy camper. Please refund my funds. That was bad on the company.

Humberto R. on

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Omar V. on

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Due to my busy day at work I returned the trailer 1 hour late, I was charge a whole day rental!!!. I did not know until I saw my bank statement.

Jesus Z. on

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Cristal S. on

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Great friendly staff ! Fast service

Taylor P. on

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Rolando S. on

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Thank you for a smooth transaction.

Keith G. on

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Wash the trucks more regularly.

Dartagnan F. on

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JON L. on

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Cynthia V. on

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Jonathan S. on

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JON L. on

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Get rid of the moron that runs the 85th location. Overall, the UHaul experience was a disaster due to his lack of concern for his customers

Joselito R. on

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Good customer service......

Camie W. on

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Was a great experience and the staff was very helpful

hans h. on

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Don't charge extra for the hand truck.

Kortnie G. on

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Audra D. on

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I believe Alfredo helped me get checked in and he was an absolute gem. He was friendly, quick, helpful and very personable. Dropping off the truck was just as painless and uncomplicated as it could possibly be. I've rented from this location a time or two before and as always this was the type of experience that keeps me coming back to Uhaul.

megan w. on

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Great customer service.

CHRISTINE M. on

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Was told there wasn't any record that truck was to be dropped off at this location, but they accepted it anyways. Quick in and out. Receipt to be emailed.

Cristina W. on

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Paul W. on

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gil s. on

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Robert I. on

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Rafael M. on

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ABRAHAN S. on

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Mary C. on

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josallyn a. on

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ROBERTO L. on

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GREAT JOB

wesley t. on

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Great group... Fast and easy transaction to get us on our way!!!

PHYLLIS F. on

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DAWN W. on

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This is a very small and busy location. All the staff were extremely helpful and went out of their way to provide excellent customer service!

steve c. on

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clinton b. on

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More staff for times when the line is long.

Jeremy S. on

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john p. on

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Gloria L. on

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Michael B. on

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I spent a maximum of 10 minutes getting the truck, and the same amount of time dropping it off. My rental was perfect. Thank's

Monina H. on

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I'm so happy and impressed with the service of Mr. Mark Fernandez. He take very good care of his customer and because of his very pleasant personality I will greatly recommend and spread the good news that everybody needs to go to his office for full satisfaction. Thank you Mr. Mark.

micheal g. on

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Mark Fernandez stepped up to the plate when situation happened regarding an order did not arrive on time. Mr. Fernández and his entire crew are the best example of a professional team that I have witnessed to date. Through the actions and caring attitude, I will always be a uhaul customer. Thank you Mark and crew

nemencio v. on

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james b. on

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Mary Jane B. on

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Excellent service

Sara Jane N. on

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We were asked to go to a different location than originally told but it worked out great & trailer was great! Thanks

joseph b. on

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Omar P. on

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experienced staff, great customer service and always making sure customer is satisfied

Joe M. on

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wendy w. on

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The staff were absolutely fantastic. We ended up having to return the original trailer and pick up another trailer because the first one was too small. Everyone was very helpful and friendly. Top notch.

Edward C. on

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hank d. on

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Richard G. on

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JOCELYN D. on

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Michele F. on

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JAMES H. on

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Isaac F. on

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I want a refund, uhual truck didnt drive good it was shaking. Ad in freeway like if a tire was blown!!! Called customer service and didnt do anything! I felt like I was risking my life when I was with all my stuff in the freeway!

Pastor T. on

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Everyone was at their best. Thank you very much.

Cesar T. on

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ISMAEL D. on

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Miguel B. on

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Great service!

Rosemarie M. on

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Jay G. on

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Good experience, no complaints

Deseri H. on

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Nothing

ALFREDO R. on

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CHRIS K. on

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Travaris H. on

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jason m. on

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herbert b. on

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this was my 3rd or 4th experience at this site. I had a tow bar installed on my Mustang and various trailer and truck rentals. I found all of the associates to be pleasant and helpful. My one complaint has to do with the entrance. there are some very deep holes and traversing them is a jarring experience. Reworking the entrance would make the experience more pleasant and safer. The driveway needs to be wider and without holes.

Kirk E. on

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Very busy location, but they keep it moving. The return of my trailer was quick and painless!

Jose F. on

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Julie W. on

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Both employees were extremely short when talking with us and rude. They said our appointment was rescheduled but we were never notified. I didn't receive a call when it was ready for pick up and I asked to get the wiring with the hitch which they didn't do. Overall terrible service and I was very excited about this because it was a gift for someone and they were not impressed either! Get new employees on 4th Street San Diego!

Victorino M. on

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Mark Fernandez the GM was very very helpful. He was very personable and was very great to work with. Angelica was also a great help, I was very pleased with he service rendered.

RICARDO G. on

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Every time I need to rent a truck or van I get it from U-Haul an excellent service.

Gigi M. on

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maritta m. on

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great customer service.

Eugene E. on

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jerry w. on

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alejandro e. on

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FELIX P. on

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Location was great. I have done business with them before in the past. I dropped off the auto transport as night. Easy process and I'm glad they are able to check in the equipment without me there. Only issue is the drop off call center originally wanted me to go out of my way and to a location further than this location due to being full. I called back and I was able to get this location which helped me tremendously.

robert C. on

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Sending 26' truck out with only a 1/4 tank of gas sucks... had to interrupt my move to add gas part way through with move helpers on the clock. Had to park personal vehicle a couple blocks away.

Richard C. on

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alejandro e. on

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Renato G. on

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Employees are professional and very helpful specially montano jr. Keep up the good work.

Maria C. on

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No comments. ..everything is good from your staff to your truck and equipments. ...

gumersindo g. on

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stan r. on

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nely Y. on

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Donald R. on

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Staff were customer friendly and very professional, outstanding job keep up the good work.

JACOB E. on

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John C. on

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We were very impressed with the customer service. I called to let them know my husband was bringing the tow dolly back, and would be in a hurry because he needed to get to work. When he arrived "mark" was waiting outside for him and had him on his way in a manner of minutes. Very helpful! Thank you.

Brandon g. on

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They were professional and great to deal with

ANDRE R. on

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Wallace C. on

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Ernesto M. on

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Erika S. on

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Jonathan is always very helpful.

Ralph J. on

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Did a nice job

Rustico P. on

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Jessica M. on

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Super easy drove in dropped off and was done took no more than 5 min. My only suggestion is when someone uses this as a pickup or drop off the directions should explain how to get to the location because Maps takes you to the side of UHaul but you can not turn into uhaul off of 4th Ave.

alvin s. on

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Robert C. on

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The trailer performed well--beyond our expectations. No problems whatsoever. If we had known it would go so well we would not have purchased the pricey optional insurance.

Regine M. on

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I had problems returning my vehicle in Chula Vista. The representative that I spoke with was very rude and unprofessional. So unprofessional that I had to speak with a supervisor.

reo l. on

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Staff were very helpful.. My only complaint was the overall cost of the rental. Very Expensive!!!

corey e. on

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Melvin H. on

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Good service and efficient.

Kayla H. on

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The customer service was great. I didn't quite catch the gentlemans name but he was awesome. The location was the only confusing/frustrating thing. The entrance to the uhaul isn't off 4th street but another back road.

susanna r. on

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Jose S. on

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The only issue I had was returning the transporter. I was given a 24 hour drop point that had not been part of Uhaul for over 3 months, so I had to return, pick it up and take it elsewhere.

TONY V. on

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Excellent customer service, very fast

rachel w. on

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Philip F. on

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Mark went above and beyond to help my family.

Kaili R. on

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mitchell c. on

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Very nice and easy transaction.

IRENE R. on

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We dropped off after hours. So had no contact with personnel. Liked that we had drop off option close to home.

Kenneth R. on

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Laura C. on

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TAN T. on

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DYALA S. on

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The gentleman that received us upon our return of the equipment (Carlos Benares) presented excellent customer service skills. He was courteous, respectful and quick with the return of the vehicle. He is a excellent face of the company for returning customers.

KATHARINE R. on

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bob t. on

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Daniel M. on

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Tom T. on

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Have coffee and doughnuts for me next time. LOL

WILLIAM A. on

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Uhaul is amazing. We ran into a snag with the moving company we hired and at the last minute had to move ourselves. We scheduled a truck at 5:00 PM on a Saturday and Uhaul had exactly what we needed and had us on the road by 5:30 PM. A true lifesaver.

Ricardo O. on

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RONALD B. on

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DENNIS P. on

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Staff are very friendly and attentive. Store hours from 07am to 7pm is perfect not like other stores, have to wait til they open at 9 or 10am.

richelle s. on

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Krystal L. on

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felicia g. on

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When you email the wrong person and they ask for you to remove that email from your system, do it!

Jeffrey A. J. on

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Shouldn't have to pay for gas AND mileage. One or the other especially if you're not going to require the vehicle returned with a full tank.

kenneth K. on

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Sergio V. on

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Nice people on the phone and the office in Chula Vista

James M. on

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Very good in costumer service...

tara n. on

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LUCIA C. on

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GREAT SERVICE AS ALWAYS

Paul W. on

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rick a. on

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Customer service for return was lacking. Kept getting handed off to other people. No Uhaul signs at drop off sites. The final drop off point where I actually dropped truck off in Natoma's didn't even have a building address nor a Uhaul sign. What's up with that, employees say they hat heard the complaints. Managers complacent? Lack of money for advertising? Created confusion to the process.

Kenn C. on

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Great customer service!

MARTIN K. on

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MANUEL M. on

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I made a reservation over the phone. Went in to pick up and no reservation was ever done. They asked me over the phone for all my credit card info to have everything ready. I got there and it took them another 15 minutes to just even process it again. They didn't even ask me if I wanted coverage or not they just charged it on there when I was just gonna drive down F St. load up and go down to H St. and offload. Only used 6 miles on it and took me about 4 hours to do it and got charged about $55 for a 15ft truck. When I was just suppose to pay $29.99 plus .89/mile would of just came out to $36. So they really just charged me an extra 15 for no reason.

Michelle T. on

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victoria j. on

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rachell k. on

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Ruth d. on

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Kenneth J. on

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Rosalinda L. on

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Very helpful assistant manager PATRICK went above and beyond to help me get the best price and was very nice and professional, hardworking and awesome... He deserves a bonus!

ARNULFO HERRERA N. on

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todo exelente

enrique a. on

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Your staff treated me with utmost professionalism and i am a grateful customer. respectfully, rik

JOSE M. on

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gary m. on

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Wait time was very long. This location requires more than two customer service reps upon opening on weekends.

Brizzia L. on

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Very unprofessional through out the whole experience. Would not recommend to a friend or family. They need to improve their service towards customer's. Not helpful or friendly. Need more training.

Dennis P. on

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5 star on customer service and equipment availabilities.

rober t. on

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Larry S. on

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MARTHA D. on

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Hiram L. on

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Gustavo M. on

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DAWN L. on

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Staff was great! Rental was so easy and smooth!

VANESSA L. on

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Jonathan did a great job today encouraged me to choose the right dolly for moving thank you for hiring him.

Charles F. on

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hugo q. on

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Jeff H. on

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great price knowledge people great trailer great service

Clubblue B. on

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Friendly and helpful customer service staff. Easy check - out and return. Like the 24hr drop off. Good Price. Only issue was that the box truck was not swept out. Inside was clean.

Christopher P. on

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DAVID B. on

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Cost less be nice

Danielle D. on

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They were wxcellemt

Tamar B. on

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Brad M. on

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I showed up to returned a appliance cart. My grandson was sleeping in his car seat....The manger came to my assistance I explained that I could not come into the store, he smiled, and said....I have this ma'am, asked my name and said I was good to go. He took care of me...and I really appreciate his consideration for my circumstances. Thanks for taking such good care of me!! We'll not go any place out for our moving needs!!

Jane H. on

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Barbara H. on

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FRANCISCO R. on

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Victor D. on

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hermes s. on

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I was suppose to pick up the truck at 7:00 am in 126 Broadway, because 99 N 4th ave according to the lady open the store at 9:00 am on Saturday, Broadway did not have the 17F truck, so day told me that the one on 99 N 4th Ave have it and that they open a 7:00. so I have to waste 1 1/2 I pick up the truck 8:30 am Sincerely; hermes

David R. on

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Outstanding service. Personnel very attentive. Thank you

Erika S. on

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andrew s. on

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donald o. on

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Great costumer service

LUCIA C. on

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Great experience as usual

Michele O. on

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The lady who helped me gave excellent customer service.

patrick v. on

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Not the friendliness staff, but did the return.

gerald y. on

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Sharon C. on

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More knowledgeable people reviving equipment. The guy wanted to charge me again for truck. I had paid when picked up the truck. Moving is stressful enough & he stressed me out more.

AJA B S. on

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ANDREA M. on

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Esdras H. on

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Marisol S. on

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The manager who checked us in was extremely friendly and helpful. It was a great experience and I will definitely recommend them to everyone I know who may need U Haul service.

KEITH M. on

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James C. on

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JASON B. on

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The beat to work with. Super easy transaction

bill h. on

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great service in fast out fast

Angel C. on

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They where very helpful and friendly

JASON B. on

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great customer service

liz w. on

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Wonderful. You made it easy for me to move. Thank you so much especially the young lady that helped my reservation. She was very courteous.

deborah r. on

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Great location. Great employees, most especially Jonathan. He seemed to be a very hardworking individual. Great customer service in all.

ROBERT R. on

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Fast and easy

Teri F. on

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I wouldn't change a thing. You guys were excellent!

Raymond F. on

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GENOVEVA C. on

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Ann K. on

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Be more exact when it comes to the fuel. I was told half a tank, not 9/16. When I returned it, I was told it was 7/16 and owed for 2/16 worth of gas. The gas gauge said half a tank and since the lady told me half a tank, that's what I went by. I was not pleased that I had to pay for the 2/16 worth of gas after I turned it in.

Linda K. on

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Very thorough in explaining the policies, and the road side assistance. Which I did need to use. Because of the young ladies, calm explanation and showing me where the 1-800# or the Road side website were located on my papers. When I got a flat tire, I knew immediately, who to call and what to do.

ANTHONY J. on

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federich j. on

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Hector C. on

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Excellent fast service.

yitzak z. on

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angelica C on

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Really good service

HECTOR A. on

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alfred r. on

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Drop off was quick and easy. Had me on my way in 3 minutes flat. Thanks CV Uhaul!

Josefina G. on

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Steering wheels a bit sticky, need to be wiped down. Other than that the online process is easy and the customer service was excellent. Keep up the good work!

Willie M. on

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Customer did not leave a comment.

Carmina A M. on

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Matthew N. on

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They were really good and helped compensate for the losses at the pick up location

ANTHONY T. on

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Pay attention to what you are being charged for.

Febbie K. on

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Have a designated parking area/ space for customers needing to leave their vehicle during a move or at least have security on premises for customer peace of mind.

Britt A. on

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Nothing

Vernon G. on

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Customer did not leave a comment.

JOSE R. on

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Employee went above and beyond helping me out.

LUCIA C. on

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Great service! best U-Haul location ever!

Daniel F. on

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Customer did not leave a comment.

SANTOS M. on

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Thanks

Daniel G. on

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Customer did not leave a comment.

ROSE B. on

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pick up the location provided was not a problem for us

benjamin s. on

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Vincent H. on

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dennis s. on

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Awesome Team!!!!!

MELCHOR C. on

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The best place to get a uhaul friendly workers and helpful also.

philip e. on

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Very good people

IVAN R. on

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Mark is the man!!!

RENE L. on

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Customer did not leave a comment.

Ezra H. on

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Employees are very courteous and helpful

Mercedes G. on

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DELITA N. on

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karla v. on

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Very fast and easy to deliver the equipment back thanks to the person that received us!!!!

Marc N. on

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lilia p. on

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Vannesa G. on

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Nothing!!! The service was great!! Greeted by your employees right as my brother, sister and I walked in. No troubles at all!!

SAM C. on

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i am very happy Thank you

Eli P. on

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Ismael G. on

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Hernandez M on

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THis was a good experience and took advantage of the free month rent that helps a lot in times like this. Thank you very much

LILIANA G. on

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ALTHEA J. on

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Great service

jeff k. on

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michael h. on

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Jose C. on

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My pick up was not washed it was all dusty from exterior.. Besides that it was overall great and fast customer service..

Fernando L. on

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SAM C. on

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Thank you

jose c. on

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Customer did not leave a comment.

Joseph D. on

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Alex F. on

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The staff did an excellent job but the uhaul we rented seemed to be on its last leg. Anything over 45 MPH and it started to backfire a lot. Only change would be for the maintenance office to properly fix the trucks.

Edwin D. on

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Customer did not leave a comment.

Ken W. on

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Nothing- excellent crew well attentive to the needs of the customer.

CRISTAL V. on

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scott h. on

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Ricardo R. on

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The staff and customer service was great! They work quickly to get your rental and on your way. Two thumbs up!!

Steve M. on

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Nothing against the Chula Vista location. This review is regarding the Hotel Circle location. We had a 9am reservation at Hotel Circle. at 8:15 (45 minutes before we were suppose to pick up the truck) we get a call stating our rental has been moved 25 minutes down the freeway!!!!! We had just driven 2 hours from LA and had had a moving team waiting for us!! We had to drive an hour out of our way, have our moving team sit around for an hour while we made the drive well past our destination and back!!! It would have been ok if we had received a call the night before!!!!! We could have left earlier or pushed the time out moving crew was going to show up....::When we get a call 45 minutes before our pick up time there is nothing we can do. Not cool

Patricia S. on

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Willie M. on

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Richard V. on

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KRIZIA A. on

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OSCAR F. on

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attendant was very helpful, helped me troubleshoot problem with lighting , we found a bad fuse in the circuit, and got on the road in about 15 minutes.

Joanne B. on

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Customer did not leave a comment.

Charles F. on

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Customer did not leave a comment.

Rebecca J. on

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Great customer service at this location from beginning to end, which is really important when you are going through moving.

Jose Luis R. on

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It's a great place to rent, fast and efficient I will recommend to everyone..

Adrian R. on

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Everyone very nice and helpful - got in and out quickly, which I really appreciate! Thank you

cristal v on

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Very good service staff was very friendly and professional specialy the clerk.

Daniel G. on

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Customer did not leave a comment.

TERESA R. on

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FYI the trailer was leaking a bit and one of the boxes with electronic equipment was wet. Will let you know if it affected the operation of the electric piano! Also, it was kind of the manager, Mr. Fernandez, to allow me to keep the trailer a few extra days without charge so we could unload it elsewhere after there was a change to the storage unit reserved.

Gary m. on

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Everything was ok

SHANE E. on

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Customer did not leave a comment.

William W. on

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Customer did not leave a comment.

ARIDIS G. on

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The person that help me with installation of my car dolley was very helpful and very polite. I would say that I was never treated that well by any one before in any other place. I want thank him for the way he treated me.

Leon D. on

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Seriously consider having a conversation with Linda about her customer service. She was NOT helpful WHATSOEVER. In fact, I believe her to have been very rude. She obviously doesn't wish to do her job and had no customer service skills. Will not look to this location for any further assistance and will not use this location for any further moving or storage needs.

tia w. on

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Michelle H. on

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Person receiving equipment was very helpful and worked very hard rearranging equipment and cleaning and mopped truck while we waited for a taxi pockup

Elsa H. on

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Customer did not leave a comment.

sergio a on

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Did not provide enough information at the time of check in. The password for access did not work. Call by phone and they give me the wrong information. Ask for help and they not even tried.

oscar p. on

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Customer did not leave a comment.

george p. on

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ELENA E. on

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Very courteous and helpful. Fast in and out check out when you return a vehicle ! Definitely recommend this location to anyone who wants to rent a Uhaul vehicle !

Joshua A. on

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Great customer service and helping me get on my way. Fast service.

Diana P. on

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Customer did not leave a comment.

kambiz d. on

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DONT LLIKE TO BE PUSHED TO AS WHERE I WANT TO DROP OFF MY RENTAL TILL I GET HOME THE CALLING AND PUSHING I DONT APPRECIATE FOR THAT YOU GUYS ARE BAD

Jerry C. on

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Quick & easy! Staff was friendly and returning the vehicle was a breeze. Will definitely go here again as I've done in the past.

Arnoldo F. on

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Customer did not leave a comment.

Chuck M. on

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We were unable to get a 20' truck at a location near us and had to drive 20 miles out of our way to pick up a 26' truck that was in TERRIBLE shape!!! We've been a UHaul user for more than 25 years and were shocked at how badly maintained the equipment was... including the refrig dolly that was bleeding pins from its stair cushions. DEPLORABLE!!!

suzanne c. on

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Juanita M. on

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JOSEPH Y. on

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Nicole H. on

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Tow dolly had an inoperable tail light/turn signal bulb, as I inspected the trailer prior to towing I noted the staff. While I was surprised they hadn't caught it, they promptly repaired the broken wire and I was on my way within a matter of minutes.

Kurt J. on

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Customer did not leave a comment.

Herbert K. on

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Best U-Haul experience ever! Thanks for your help.

Ernesto B. on

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MARC B. on

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mary m. on

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Impressed with the excellent and friendly customer service at this location! No need for improvement, unless you provide people to pack and help lift the heavy stuff. Just joking. Your staff is AWESOME! Thank you!

Daniel D. on

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Drop off was quick and efficient. You run a great operation here.

Julio V. on

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This is a great U-Haul location. The guys are real pros and on top of their game. I can always count on them..

jolynn j. on

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Very good service from your man behind the desk, thank you very much.

MARVIN N. on

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Customer did not leave a comment.

oyaima C. on

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Edel V. on

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Easy and convenient.

Veronica L. on

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Customer did not leave a comment.

CECILIA W. on

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Absolutely nothing!! I have rented trucks and vans here at least once or twice a year for the past several years, and I have never, ever been disappointed. The staff is incredibly professional, helpful, super friendly. The vans and trucks I've rented are always spotless and very well maintained mechanically. On-line reservations are super convenient, and I appreciate how the receipt is also emailed. WELL DONE!

WILFRED A. on

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Customer did not leave a comment.

BERTIN G. on

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Very nice

Krizia A. on

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Customer did not leave a comment.

Walt H. on

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Nothing! Great customer service!

Jesus M. on

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Staff was very cool, they worked with me on making a smooth move

Anica N. on

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Customer did not leave a comment.

Ernesto B. on

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Arturo C. on

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Easy turn in process.

jesus l. on

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Customer did not leave a comment.

KAREN M. on

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The clerk (women) sorry I didn't get her name but she was absolutely outstanding. I had an issue with your National City rental center the same day regarding another rental and they were rude and I will never go back or refer business to them, I was expecting the same treatment in Chula Vista but this beautiful lady was so awesome, offered us a bottle of water. I will only go to that center for any service. Can't wait to rate your National City store, poor, poor, poor!

Mike C. on

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Make sure gas tank is full. When I checked, I was already around the block and didn't have time to go back. The gauge was less than full. But when I got back to the shop, they worked it out with me

JULIO V. on

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Great customer service! And in and out in a jiffy, on pick up and delivery. Real pros five stars all the way.

David P. on

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Customer did not leave a comment.

Andrew K. on

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David S. on

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Adriana M on

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My experience was very nice, and helpful, the manager and the staff very good customer service. I thank U-haul for the excellent service you have.

TIMOTHY A. on

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I don't drive anymore so it took awhile to figure everything out. So you need more no licesnce no problem exsposure.

emeric c. on

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Customer did not leave a comment.

Leonard B. on

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Customer did not leave a comment.

Steven L. on

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The entrance is obscure.

Paul A. on

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Everyone was ready and polite! In and out experience

Cristal R. on

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Customer did not leave a comment.

Pedro M. on

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Greeting the customers when they enter but other than that I like the laid back vibe.

isla m. on

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Customer did not leave a comment.

eladio v. on

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online and electronic communication very convenient and efficent

silvia m. on

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Customer did not leave a comment.

Ismael G. on

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Customer did not leave a comment.

ann w. on

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The gentleman who helped me was very nice and courteous.

Souriya M. on

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Called another location about a uhaul truck, was told I was going to be on wait list but never called me back. I got a truck here almost instantly online!

Gavin M. on

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Customer did not leave a comment.

james c. on

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Truck windows were dirty.

Frank C. on

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Customer did not leave a comment.

irene m. on

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Customer did not leave a comment.

patrice l. on

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I ordered a truck and a tow trailer but when my mother went to pick it up, she had to go to two different locations although I received an email saying everything was ready at the one location.

Sarah M. on

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Customer did not leave a comment.

Maritza J on

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Julie and Sylvia were a pleasure to work with. I appreciated that they communicated early, clearly, and often throughout the delivery and pick up. Thank you!

Hunter P on

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Everyone I talked to yesterday did an outstanding job!

estelle b on

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Brains and Brawn movers were fabulous. Antoine kept communications up to date, was extremely professional and efficient. They made the move much easier

Veronica M on

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Very good service

ADREANA G on

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Johnathan and James were so helpful and polite. They both had amazing customer service.

Meghan E on

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The store manager and employees were very helpful

DONNA D on

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Everyone at U haul made this stressful moving experience so much easier by showing kindness and proffessionalism! Thank you!

DONNA D on

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Moving is very stressful,but everyone at U-Haul made this so much easier with their kind helpful attitudes! Thank you so much!

DULCE S on

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This has been our best experience in moving ever. Thank you, we appreciate your help.

Sandra P on

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I am still waiting on a credit as my U boxes arrive 4 days late. Thank you.

HEIDI F on

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I woupd definitely refer them and use them again in future..

KRISTIN A on

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Took way too long for delivery. Poor communication between uHaul team members

Lindsay M on

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Great communication!

Lindsay M on

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Great service from Uhaul!

OJEBO W on

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The Manager was very professional and staff. I will recommend them to friends staying in the area.

NATHAN P on

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We have used this location several times for several services. If the need should arise again, Chula Vista U-Haul is where we will go. THANK YOU 4th Av Team

OSCAR R on

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I am very grateful for the assistance provided and the excellent customer service that the U-Haul team in Chula Vista gave me.

MELANIE M on

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The workers at my storage unit facility were very welcoming, friendly and helpful.

OSCAR R on

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I would recommend adding an elevator to your storage facility to facilitate movement for all customers.

STEVE S on

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This is out 2nd time using this location as we are from ohio and the young man that helped me was wonderful !!

moniqui c on

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They could have done better at packing/stacking the storage.

Emily G on

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Delivery service Julie was AMAZING. Everything before that was awful. Received incorrect confirmations. No one at Chula Vista or the regional office was able to help me.

DIANE O on

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Great all around.

WILLA D on

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If a customer doesn`t stay a full month, they should be reimbursed for the days they did not use.

Cheryl H on

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What experience? I called for price inquiry NEVER RENTED a unit. Please call me to rectify immediately.

SHAWNETTE M on

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very helpful

Tracy B on

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I was really impressed with the staff, Justin, Shane and Jonathan were extremely helpful and friendly. They made the tiring task of moving not so stressful. Great job!!!

NATHAN P on

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Not only is this a great location and facility but the crew - each and everyone of them - are OUTSTANDING. Keep up the smiles and over the top attitude.

ARMIDA A on

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Only thing I had trouble with was parking.

PHYLLIS F on

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Friendly and informed service representatives. Thank you.

MARVIN A on

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Good

MARVIN A on

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Good service

VICTOR L on

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I feel like part of the family with all the employees,and it`s excelent

NATHAN P on

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Michael and crew are a great group-professional, accommodating, knowledgeable. The premises is always clean and orderly. A real go to place for U-haul services.

VICTOR L on

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I really appreciate all staff is very friendly,and treat me like a family. thankyou to all staff

NATHAN P on

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AZ to CA move. FANTASTIC people, premise is well organized, always clean, operates very efficiently very good value. BIG AT A BOY to everyone at this location.

REGINA W on

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I have used uhaul for years now at multiple locations in different states and this location in chula vista was the best so far very friendly staff!

VICTOR L on

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the staff is friendly ,like a family with the customers, thank you to all the employees

LILLY J on

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the staffs were very professional and patient. Will definitely recommend this facility to my friends.

KATHY T on

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There was no elevator and the bigger units 10x10 were upstairs. This isn`t practical for those requiring a larger unit who are most likely to have more items and larger items at that.

ELANA B on

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Door was off hinges on pick up, u box loaded incorrectly on trailer. Staff was very accommodating but this was very inconvenient. Quality measures should be in place to prevent this issue.

NATHAN P on

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Absolutely everyone at this facility was WONDERFUL GREAT OUTSTANDING. Your attention to detail and clients with all you offer was marvelous. When we need service again - we will be back.

NATHAN P on

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First observation - knowledgeable, helpful, professional and friendly staff. Next the cleanliness with special not to the restroom-PREFECTO! Keep up the standards--it pays off.

LORENA O on

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I was dissapointed to hear there was only upstairs units available and no elevator but thanks to my helpers hard work effort we made it happen.

DAG M on

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excellent, fantastic, did their best to help, even short handed, very pleasent

ALLAN T on

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Box was not delivered, we picked it up ourselves with a rented U-Haul pick-up truck and trailer. Mike and staff where very friendly and helpful. This is a great way to move stuff. Worked well for us.

URIEL V on

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Very satisfied

EDWIN M on

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pretty good moving option

JAMES E on

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A hospitable and helpful staff who were very accommodating to our needs and who helped make our move a lot less stressful than it might otherwise have been. They are to be congratulated! Thanks!

ANITA S on

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Excellent customer service.

CHARLOTTE L on

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Our experience with UBox was excellent. Our belongings arrived on time and undamaged, and the price was fair. Who can ask for more?? Thanks!

ANITA C on

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There is no elevator, which is really big inconvienace when your storage is located on the 2nd flr and you have large heavy items.

SUE T on

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Convenient, reasonable price and helpful staff.

JESUS M on

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Very good people, very profesional, storage site higly recomended Thanks.

DON M on

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A terrible experience. The storage I rented for studio to 1 BR was so ridiculously small and unusable I thought it was a joke. I am STILL WAITING for my $102 refund!

ELSA F on

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When we picked up the box it was great the staff polite,when you guys lost my u-box it got me frustrated. To top it off it didn`t even get here on time.

TAMMY H on

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The kids were uncomfortable with the line of day laborer types constantly approaching and asking to be hired to help

PHILIP O on

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The U-Haul Corp. location manager, Aaron Collins, and his staff in Chula Vista, CA were outstanding! They accommodated all of our needs. We highly recommend the U-Box storage/moving concept!

FREDERICK K on

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My experience was fine ! Aaron was great !

LUCAS D on

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They where very help full, accomadating. Don`t used a GPS to get there, cause you will see the sign with no way in, then you half to get of on the freeway.

MYLON M on

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nice place

JERRY W on

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Aaron and his staff provided excellent service... and followed through with me until my box was delivered safely at my new destination. Thanks!

JESUS H on

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Your manager, young looking one, was very courteous and approachable. Awesome! Rest of staff, too.

PHILIP O on

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An excellent UHaul location with a very competent, knowledgeable helpful General Manager. A very good experience.

PIETER S on

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The staff at both end of the shipment were great to work with

KIMO O on

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U-haul.com listed this site as air conditioned but it is not. That being said, the staff is friendly and very helpful.

MICHAEL G on

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1. The U-Box was arrived at the destination about 3 days after anticipated. 2, The U-haul storage closest to our residence could not handle the U-Box. Overall, good solution. thanks - Mike

PAMELA N on

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Great product and pricing beats the competitors

KIMO O on

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I booked this online and it said it was climate control and I found out after I rented the space that it was not. I am very unhappy and am looking for another storage place right now.

KAREN W on

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I have used the U-Haul in Chula Vista for 1 year and 3 months this time and also for a 1 1/2 year period in the past. The only reason why I left the facility is becasue I moved to OC.

ELIZABETH C on

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Courteous and helpful. On time to drop off and pick up, made my move a lot easier than expected. Thank you

ISRAEL E on

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Very helpful and friendly staff

ESTHER L on

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First delivery appointment was canceled, month`s rent was automatically charged w/out notice, but manager waived delivery fee and voided rent charge to make up for it.