Customer Reviews for U-Haul Moving & Storage of Chula Vista

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista

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Krystal L. on

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felicia g. on

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When you email the wrong person and they ask for you to remove that email from your system, do it!

Jeffrey A. J. on

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Shouldn't have to pay for gas AND mileage. One or the other especially if you're not going to require the vehicle returned with a full tank.

kenneth K. on

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Sergio V. on

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Nice people on the phone and the office in Chula Vista

James M. on

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Very good in costumer service...

tara n. on

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LUCIA C. on

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GREAT SERVICE AS ALWAYS

Paul W. on

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rick a. on

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Customer service for return was lacking. Kept getting handed off to other people. No Uhaul signs at drop off sites. The final drop off point where I actually dropped truck off in Natoma's didn't even have a building address nor a Uhaul sign. What's up with that, employees say they hat heard the complaints. Managers complacent? Lack of money for advertising? Created confusion to the process.

Kenn C. on

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Great customer service!

MARTIN K. on

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MANUEL M. on

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I made a reservation over the phone. Went in to pick up and no reservation was ever done. They asked me over the phone for all my credit card info to have everything ready. I got there and it took them another 15 minutes to just even process it again. They didn't even ask me if I wanted coverage or not they just charged it on there when I was just gonna drive down F St. load up and go down to H St. and offload. Only used 6 miles on it and took me about 4 hours to do it and got charged about $55 for a 15ft truck. When I was just suppose to pay $29.99 plus .89/mile would of just came out to $36. So they really just charged me an extra 15 for no reason.

Michelle T. on

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victoria j. on

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rachell k. on

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Ruth d. on

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Kenneth J. on

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Rosalinda L. on

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Very helpful assistant manager PATRICK went above and beyond to help me get the best price and was very nice and professional, hardworking and awesome... He deserves a bonus!

ARNULFO HERRERA N. on

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todo exelente

enrique a. on

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Your staff treated me with utmost professionalism and i am a grateful customer. respectfully, rik

JOSE M. on

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gary m. on

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Wait time was very long. This location requires more than two customer service reps upon opening on weekends.

Brizzia L. on

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Very unprofessional through out the whole experience. Would not recommend to a friend or family. They need to improve their service towards customer's. Not helpful or friendly. Need more training.

Dennis P. on

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5 star on customer service and equipment availabilities.

rober t. on

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Larry S. on

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MARTHA D. on

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Hiram L. on

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Gustavo M. on

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DAWN L. on

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Staff was great! Rental was so easy and smooth!

VANESSA L. on

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Jonathan did a great job today encouraged me to choose the right dolly for moving thank you for hiring him.

Charles F. on

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hugo q. on

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Jeff H. on

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great price knowledge people great trailer great service

Clubblue B. on

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Friendly and helpful customer service staff. Easy check - out and return. Like the 24hr drop off. Good Price. Only issue was that the box truck was not swept out. Inside was clean.

Christopher P. on

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DAVID B. on

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Cost less be nice

Danielle D. on

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They were wxcellemt

Tamar B. on

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Brad M. on

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I showed up to returned a appliance cart. My grandson was sleeping in his car seat....The manger came to my assistance I explained that I could not come into the store, he smiled, and said....I have this ma'am, asked my name and said I was good to go. He took care of me...and I really appreciate his consideration for my circumstances. Thanks for taking such good care of me!! We'll not go any place out for our moving needs!!

Jane H. on

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Barbara H. on

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FRANCISCO R. on

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Victor D. on

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hermes s. on

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I was suppose to pick up the truck at 7:00 am in 126 Broadway, because 99 N 4th ave according to the lady open the store at 9:00 am on Saturday, Broadway did not have the 17F truck, so day told me that the one on 99 N 4th Ave have it and that they open a 7:00. so I have to waste 1 1/2 I pick up the truck 8:30 am Sincerely; hermes

David R. on

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Outstanding service. Personnel very attentive. Thank you

Erika S. on

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andrew s. on

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donald o. on

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Great costumer service

LUCIA C. on

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Great experience as usual

Michele O. on

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The lady who helped me gave excellent customer service.

patrick v. on

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Not the friendliness staff, but did the return.

gerald y. on

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Sharon C. on

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More knowledgeable people reviving equipment. The guy wanted to charge me again for truck. I had paid when picked up the truck. Moving is stressful enough & he stressed me out more.

AJA B S. on

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ANDREA M. on

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Esdras H. on

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angelica C on

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Really good service

Hernandez M on

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THis was a good experience and took advantage of the free month rent that helps a lot in times like this. Thank you very much

cristal v on

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Very good service staff was very friendly and professional specialy the clerk.

sergio a on

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Did not provide enough information at the time of check in. The password for access did not work. Call by phone and they give me the wrong information. Ask for help and they not even tried.

Adriana M on

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My experience was very nice, and helpful, the manager and the staff very good customer service. I thank U-haul for the excellent service you have.

Maritza J on

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Julie and Sylvia were a pleasure to work with. I appreciated that they communicated early, clearly, and often throughout the delivery and pick up. Thank you!

Hunter P on

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Everyone I talked to yesterday did an outstanding job!

estelle b on

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Brains and Brawn movers were fabulous. Antoine kept communications up to date, was extremely professional and efficient. They made the move much easier

Veronica M on

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Very good service

ADREANA G on

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Johnathan and James were so helpful and polite. They both had amazing customer service.

Meghan E on

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The store manager and employees were very helpful

DONNA D on

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Everyone at U haul made this stressful moving experience so much easier by showing kindness and proffessionalism! Thank you!

DONNA D on

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Moving is very stressful,but everyone at U-Haul made this so much easier with their kind helpful attitudes! Thank you so much!

DULCE S on

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This has been our best experience in moving ever. Thank you, we appreciate your help.

Sandra P on

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I am still waiting on a credit as my U boxes arrive 4 days late. Thank you.

HEIDI F on

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I woupd definitely refer them and use them again in future..

KRISTIN A on

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Took way too long for delivery. Poor communication between uHaul team members

Lindsay M on

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Great communication!

Lindsay M on

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Great service from Uhaul!

OJEBO W on

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The Manager was very professional and staff. I will recommend them to friends staying in the area.

NATHAN P on

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We have used this location several times for several services. If the need should arise again, Chula Vista U-Haul is where we will go. THANK YOU 4th Av Team

OSCAR R on

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I am very grateful for the assistance provided and the excellent customer service that the U-Haul team in Chula Vista gave me.

MELANIE M on

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The workers at my storage unit facility were very welcoming, friendly and helpful.

OSCAR R on

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I would recommend adding an elevator to your storage facility to facilitate movement for all customers.

STEVE S on

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This is out 2nd time using this location as we are from ohio and the young man that helped me was wonderful !!

moniqui c on

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They could have done better at packing/stacking the storage.

Emily G on

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Delivery service Julie was AMAZING. Everything before that was awful. Received incorrect confirmations. No one at Chula Vista or the regional office was able to help me.

DIANE O on

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Great all around.

WILLA D on

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If a customer doesn`t stay a full month, they should be reimbursed for the days they did not use.

Cheryl H on

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What experience? I called for price inquiry NEVER RENTED a unit. Please call me to rectify immediately.

SHAWNETTE M on

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very helpful

Tracy B on

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I was really impressed with the staff, Justin, Shane and Jonathan were extremely helpful and friendly. They made the tiring task of moving not so stressful. Great job!!!

NATHAN P on

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Not only is this a great location and facility but the crew - each and everyone of them - are OUTSTANDING. Keep up the smiles and over the top attitude.

ARMIDA A on

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Only thing I had trouble with was parking.

PHYLLIS F on

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Friendly and informed service representatives. Thank you.

MARVIN A on

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Good

MARVIN A on

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Good service

VICTOR L on

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I feel like part of the family with all the employees,and it`s excelent

NATHAN P on

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Michael and crew are a great group-professional, accommodating, knowledgeable. The premises is always clean and orderly. A real go to place for U-haul services.

VICTOR L on

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I really appreciate all staff is very friendly,and treat me like a family. thankyou to all staff

NATHAN P on

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AZ to CA move. FANTASTIC people, premise is well organized, always clean, operates very efficiently very good value. BIG AT A BOY to everyone at this location.

REGINA W on

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I have used uhaul for years now at multiple locations in different states and this location in chula vista was the best so far very friendly staff!

VICTOR L on

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the staff is friendly ,like a family with the customers, thank you to all the employees

LILLY J on

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the staffs were very professional and patient. Will definitely recommend this facility to my friends.

KATHY T on

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There was no elevator and the bigger units 10x10 were upstairs. This isn`t practical for those requiring a larger unit who are most likely to have more items and larger items at that.

ELANA B on

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Door was off hinges on pick up, u box loaded incorrectly on trailer. Staff was very accommodating but this was very inconvenient. Quality measures should be in place to prevent this issue.

NATHAN P on

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Absolutely everyone at this facility was WONDERFUL GREAT OUTSTANDING. Your attention to detail and clients with all you offer was marvelous. When we need service again - we will be back.

NATHAN P on

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First observation - knowledgeable, helpful, professional and friendly staff. Next the cleanliness with special not to the restroom-PREFECTO! Keep up the standards--it pays off.

LORENA O on

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I was dissapointed to hear there was only upstairs units available and no elevator but thanks to my helpers hard work effort we made it happen.

DAG M on

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excellent, fantastic, did their best to help, even short handed, very pleasent

ALLAN T on

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Box was not delivered, we picked it up ourselves with a rented U-Haul pick-up truck and trailer. Mike and staff where very friendly and helpful. This is a great way to move stuff. Worked well for us.

URIEL V on

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Very satisfied

EDWIN M on

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pretty good moving option

JAMES E on

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A hospitable and helpful staff who were very accommodating to our needs and who helped make our move a lot less stressful than it might otherwise have been. They are to be congratulated! Thanks!

ANITA S on

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Excellent customer service.

CHARLOTTE L on

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Our experience with UBox was excellent. Our belongings arrived on time and undamaged, and the price was fair. Who can ask for more?? Thanks!

ANITA C on

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There is no elevator, which is really big inconvienace when your storage is located on the 2nd flr and you have large heavy items.

SUE T on

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Convenient, reasonable price and helpful staff.

JESUS M on

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Very good people, very profesional, storage site higly recomended Thanks.

DON M on

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A terrible experience. The storage I rented for studio to 1 BR was so ridiculously small and unusable I thought it was a joke. I am STILL WAITING for my $102 refund!

ELSA F on

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When we picked up the box it was great the staff polite,when you guys lost my u-box it got me frustrated. To top it off it didn`t even get here on time.

TAMMY H on

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The kids were uncomfortable with the line of day laborer types constantly approaching and asking to be hired to help

PHILIP O on

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The U-Haul Corp. location manager, Aaron Collins, and his staff in Chula Vista, CA were outstanding! They accommodated all of our needs. We highly recommend the U-Box storage/moving concept!

FREDERICK K on

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My experience was fine ! Aaron was great !

LUCAS D on

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They where very help full, accomadating. Don`t used a GPS to get there, cause you will see the sign with no way in, then you half to get of on the freeway.

MYLON M on

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nice place

JERRY W on

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Aaron and his staff provided excellent service... and followed through with me until my box was delivered safely at my new destination. Thanks!

JESUS H on

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Your manager, young looking one, was very courteous and approachable. Awesome! Rest of staff, too.

PHILIP O on

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An excellent UHaul location with a very competent, knowledgeable helpful General Manager. A very good experience.

PIETER S on

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The staff at both end of the shipment were great to work with

KIMO O on

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U-haul.com listed this site as air conditioned but it is not. That being said, the staff is friendly and very helpful.

MICHAEL G on

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1. The U-Box was arrived at the destination about 3 days after anticipated. 2, The U-haul storage closest to our residence could not handle the U-Box. Overall, good solution. thanks - Mike

PAMELA N on

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Great product and pricing beats the competitors

KIMO O on

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I booked this online and it said it was climate control and I found out after I rented the space that it was not. I am very unhappy and am looking for another storage place right now.

KAREN W on

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I have used the U-Haul in Chula Vista for 1 year and 3 months this time and also for a 1 1/2 year period in the past. The only reason why I left the facility is becasue I moved to OC.

ELIZABETH C on

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Courteous and helpful. On time to drop off and pick up, made my move a lot easier than expected. Thank you

ISRAEL E on

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Very helpful and friendly staff

ESTHER L on

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First delivery appointment was canceled, month`s rent was automatically charged w/out notice, but manager waived delivery fee and voided rent charge to make up for it.

NENITA R on

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All the staff were very accommodating and friendly...

JAKERA C on

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Great customer service

LIZA D on

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I needed to make a change to my order that Aaron at this office couldn`t fix. He suggested calling U-Haul. Useless. Aaron took the initiative to call me and fix everything.

GARY B on

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Everything went very well.