Customer Reviews for U-Haul Moving & Storage of Chula Vista

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista

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Ruben R. on

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Robert S. on

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I have been extremely impressed with the staff at this UHaul. The manager has always been helpful and considerate to me. Even after 6 months of storage, he still remembered my name when I came in to collect my property. I just wish more people were as nice as he was. You could tell he really takes his job seriously! Thank you, UHaul!

Darren S. on

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Full tank of gas and operational truck

Frank V. on

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ivan P. on

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Albert P. on

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Eric R. on

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Arturo B. on

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Price is high what happened to unlimited miles?

Robert M. on

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Peter S. on

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The directions / location of the shop is inaccurate. very difficult to access unless you know the area extremely well

Matthew R. on

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Went here months ago and they were short staffed, the wait took forever so I hadn’t been back in awhile. I’ve been twice in the last week and both times they were excellent. No long wait times and staff worked hard and fast. Tons of improvement! Very positive experience.

Tyrell P. on

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JAMES M. on

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just about everything with this rental went well. the only issue i had was each time you press the gas pedal it sounded like it was going to blow up, as soon as you let off the gas the truck would quiet right down. i probably would not have accepted this vehicle if i was doing a long trip but since this was an around town rental it wasnt a problem.

Miguel G. on

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Debby L. on

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Jose G. on

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Donna V. on

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Carlton B. on

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Francisco, Alfredo, Ricardo and All the staff were great! Thank you Very difficult getting a trailer at this location for a while. Good to see things have gotten back to some normalcy.

Ivan P. on

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charmaine T. on

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This location provided us with exceptional customer service. The staff went above and beyond to make sure that we were safe and comfortable with both the truck and car tow dolly. One staff member stayed a few minutes past his clock out time to ensure that our questions were answered.

Ashley M. on

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Ganine M. on

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nice staff

Travis B. on

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Truck was old and falling apart, did not realize how bad until we were fully loaded and on the road. Headlights were horribly dim and it was hard to see. The cab of the truck shook like crazy from any little bump on the highway. Did not feel safe at all.

James P. on

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U-Haul sucks, I had a problem and CS bounced me around to 5 different people, hung up, left me on hold for hours. The people at the location were superb, U-Haul national can kiss my a**. I will always look for an alternative.

Neal R. on

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The truck I picked up had a fuel leak.. had roadside assistance come out(hand to wait 2 hours) and I had to pay an extra $75.00 for gas.. Didn’t even get refunded for it.. trash!

Gary L. on

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The vehicle exterior was very dirty.

Enrique C. on

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Arnolfo C. on

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Jackie Z. on

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This was a very good experience all the way around!

Enrique C. on

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Great costumer service I will be using this location in the future

Vickiquita R. on

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Marvin P. on

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Great Customer service

guadalupe h. on

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Fast and friendly

leonard f. on

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No complaints at all. Friendly service.

Francisco H. on

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Cesar G. on

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Manager location and employees were very helpful and provided an outstanding service!

Joshua P. on

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We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

austin w. on

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Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

josie r. on

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I was dealing from another state and it was great.

Ofelia U. on

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Easy, fast and friendly.

kenneth M. on

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My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

MARIA L. on

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I had a great welcome. Thanks for all your help.

ALBA F. on

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Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

michael e. on

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U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎

griselba c. on

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Thank you