Customer Reviews for U-Haul Moving & Storage of Chula Vista

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista

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Toni A. | First Impressions |
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Incredible staff, accommodating & knowledgeable.

Robert T.
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Great service from Francisco

Amy M.
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Customer did not leave a comment.

NANCY P.
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Being a Senior Citizen I was unable to read the contract I was signing until I got home and could use a magnifying glass, so I did not notice, until then, that I had been over-charged the "per mile" fee for the van I rented. The website had stated it was $0.59 cents per mile for Wednesday's yet I was charged $0.79 cents per mile. I told the man whom checked me out that I did not have internet service on my phone when he told me to use my phone to check the van back in when I turn it, if it is after hours. He said nothing about using my laptop when I got home. The only other thing he said was to be sure to fill it with gas before I return it. They close at 7pm and I was at a gas station a few blocks away at 6:45pm to fill the van, when I saw just above the gas tank cap a sign that stated to "use E85". I had no idea what E85 was and neither did the guy that worked at the station. I was the only customer so I could not ask anyone else there. I called CV Uhaul and got the recording which stated the staff were busy helping other customers and would answer the phone shortly, so I waited. At 7:06pm I gave up waiting for Uhaul staff guessing they had already left the building. So I texted a friend to find out what E85 is. I found out the fuel Uhaul want in the van was Ethanol, not the Unleaded their website states vans use. I had to drive five miles in the opposite direction to get to the specialty gas station to get the Ethanol. Since I returned the van after 7pm and did not do the online check out Uhaul charged me an extra days charge. When I saw that charge along with the overcharge for the mileage, I called Uhaul CV. The woman was willing to give me a $20 credit for not doing the online checkout but refused to correct the overcharge for the mileage. So I said I would be contacting my credit card company to file a complaint. Then she said she was removing the $20 credit she had given me for the online checkout since I was filing a complaint. So I ended up paying $100 for that $19.95 rental van for one days use! Certainly NOT worth it! Go to ANY competitor but DO NOT COME HERE!

ALFREDA R.
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I did not like the fact that I had to upload a copy of my driver's license via the web. Doesn't seem safe or secure for my privacy.

TOMAS S.
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Customer did not leave a comment.

APRIL P.
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Very friendly service. We always use this location because of the dependability & expertise of the staff here.

john D.
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Customer did not leave a comment.

GLENN J.
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Customer did not leave a comment.

Jeffrey G.
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nothing, just keep dong the same ;-)

JENNIFER R.
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The gentleman that helped us was fantastic. Friendly, attentive, knowledgeable. Thank you!!

LANORRIS S.
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None

JOSE L.
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The location at Lemon Grove has terrible customer service, and rude personnel.

Tessa S.
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Customer did not leave a comment.

ARLENE P.
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Customer did not leave a comment.

JUAN E.
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Don't make the customer fold the blankets, that should be good customer service ....!!!!!

Antoine M.
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Great service. Amazing crew every time. Highly recommend this location. Thanks guys

RICARDO S.
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Everything was good, thank you!

FITZ D.
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Customer did not leave a comment.

Ricardo F.
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Customer did not leave a comment.

Cesar M.
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Excellent customer service 👏

RAUL V.
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Average location and the vehicle I rented was clean on the inside but was not clean on the outside. Staff was very professional.

JUAN G.
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My experience was beautiful,

CAESAR P.
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Customer did not leave a comment.

JUAN D.
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Customer did not leave a comment.

Sean O.
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Staff was fast and very helpful

SERGIO D.
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Customer did not leave a comment.

carlton B.
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Excellent service!! The manager Ricardo, Aaliyah and the entire staff is always friendly, helpful and go the extra mile to ensure customer satisfaction. We always come to this location. Mr. Booker Express Luggage

Lanorris S.
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None

JACOB J.
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Customer did not leave a comment.

RENATO S.
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Customer did not leave a comment.

Belen B.
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Take care their customer right away. Ver accomodating. Answers our concern.

PALOMA Z.
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Customer did not leave a comment.

ANA A.
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Customer did not leave a comment.

Ronald S.
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The call center continues to screw up the reservations. No matter the location in CA. There are always multiple mistakes in getting the details correct. one way or round trip. number of miles. etc. Very frustrating. If not for the location staff at each location. I would take my business to a competitor. I hope the call center can get some needed training and follow up. My specialty is problem solving. NOT that difficult. This is truly a system issue. When will it get fixed???

FRANCES S.
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Customer did not leave a comment.

FABIOLA E.
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Great customer service

Rebekka Y.
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Customer did not leave a comment.

MARIA H.
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Customer did not leave a comment.

LUIS M.
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Customer did not leave a comment.

CAROL S.
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I found the process to be very easy and Nina to be so helpful in making my experience renting the truck. I will definitely recommend this U-Haul location to others and will use again myself!! Thank you!!!

David W.
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Very easy to book online. Thought it was a little weird to supply a 2nd phone number and have to call them.

Robert S.
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Customer did not leave a comment.

joey N.
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All my stuff arrived broken due to in experienced movers approved by Uhaul

Stephanie W.
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Customer did not leave a comment.

Armando R.
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Customer did not leave a comment.

DENNIS L.
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Great efficient t service and excellent equipment. Will use this location again.

BERNARD P.
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From check out to check in I had an overall great experience. I would definitely recommend U-Haul and this location to anyone.

JOSEPHINE A.
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

ALVIN R.
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Customer service is great

Gretchen A.
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The crew at This location ROCKED. Awesome customer service, knowledgeable friendly, really customer service oriented!. Honest, just was a super pleasurable experience working with everyone at this location.

LOUIS C.
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Employees have shitty attitudes. Hate their jobs. Passive-aggressive and unnecessary bullshit. Employee named Nina or Mina, not sure, was just short with me and unhelpful. Just worried about going home. I was told on the phone that the location would connect my wiring for me. After completing the transaction which took forever, the assistant manager walked out and started looking for my connector. I explained that corporate said they would hook up the wiring.. The guy jerks the dolly off my hitch and just got rudely says "can't rent it to you". I said what about hooking up my wiring? He says "no, you gotta go come back next week some time." I explained I needed to be in news Mexico the next day to pick up a car. He said "you don't have a connector". I said "who here can connect one?" He just said you gotta make an appointment for next week some time. I said to the female employee, "can I just use my RV and tow with that? I can come back today". Her response was "if you want". Like I was wasting her time and might make her stay late. I returned 20 min before closing. By the time they redid the entire transaction it was almost closing time. They pulled out the dolly, hitched it up, plugged the connector in half ass and said "it not working, youre not renting it today" and yanked the dolly away again and put it back in storage while I'm telling him to try it again and plug it in correctly. They female employees grabbed her backpack and clocked out while in standing there trying to get them to let me plug it in myself. They obviously just wanted to get the hell out of there. They next day I come back with my other vehicle which had the proper connector installed and it was in working order. The same assistant manager was there, he began helping other customers who came after it showed up so it let him know I was needed to get on the road to new Mexico. He rudely grabbed a dolly and hitched it up to, connected the plug and asked me to press the brake. He said "it's not working, you can't rent thus today."and yanked the damn thing off my vehicle for the THIRD TIME. I said wait! Let me try it, I know it works". He just ignored me and walked away. I pulled out my voltmeter and checked the wiring, it was perfectly fine. I walked back in and said "hey this wiring is working fine, you must not have plugged it in properly AGAIN" He rushedly just hooked everything up and FINALLY told their truth, that my lighting was working fine. Meanwhile I'm was an entire day late in getting to myself destination because of the unprofessional, unhelpful, bitchy employees who have don't give a shit about customer service. What a shit show that place is, never again. Heading over to yelp to let others know.

CYNTHIA M.
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Customer did not leave a comment.

Maricela C.
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Todo muy bien

BRADFORD E.
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Customer did not leave a comment.

JAMES L.
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Your people were excellant, will rent again soon.

Maria D.
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Customer did not leave a comment.

RONALD H.
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Customer did not leave a comment.

EDGARDO P.
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Customer did not leave a comment.

JOSEPHINE A.
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I've rented at this location for years, others just didn't match up. I'll never rent from another location. Excellent service every time!

VICTOR G.
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Customer did not leave a comment.

JACQUELINE S.
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Nothing you guys are great very understanding and patient with a specific situation That was out of my control thank you for understanding 🙏 😊 RESPECTFULLY JACQUELINE OLIVEIRA SOARES...

Adam P.
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I originally was suppose to drop the truck off at another location, but upon arrival, I was told they dont accept that size truck. So, I had to drop it off at a different location.

BERNADETTE R.
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Customer did not leave a comment.

Lisa D.
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Customer did not leave a comment.

James E.
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John was very helpful in guiding with our needs. Our check in and out was very smooth.

RAUL A.
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Customer did not leave a comment.

Gabriel T.
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Nothing. However, I'd like to commend the crew that was there on Saturday (12/26/2020). They were very friendly and helpful and I was able to pick up my truck right away and when I returned it, the gentleman that checked it in was quick and efficient. I wish I remembered his name but he was very professional.

LUIS G.
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Great experience, staff was friendly. They were able to answer all my questions and were able to give me exactly what I needed. I've been to other locations before, and so far this is the best one I've been too. Great job guys! Keep up the great work!

BRIAN E.
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Customer did not leave a comment.

Elizabeth Ada F.
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Customer did not leave a comment.

ALBERTO L.
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Customer did not leave a comment.

Victor M.
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Customer did not leave a comment.

CANDACE H.
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Francisco was amazing. Him and his crew were very helpful I made a few last minute changes that they were able to accommodate.

OSCAR S.
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Customer did not leave a comment.

Andrew R.
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Customer did not leave a comment.

James John T.
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Customer did not leave a comment.

Joshua G.
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Customer did not leave a comment.

KAREEM K.
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Customer did not leave a comment.

JOSEPH S.
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Such an easy drop off! Very efficient. However, the trash surrounding the site was really awful.

Susan F. | Overall Experience |
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Good service

ANTHONY Y.
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Customer did not leave a comment.

TANYA C.
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Everyone was very helpful and courteous

MARICELA V.
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Customer did not leave a comment.

Joanne C.
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The team members at this site went above and beyond to help me with an issue with scheduling and my return.... they were awesome!

ZRRAWAR D.
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Ricardo Zaragoza the general manager was really rude to all costumers specially to me. Due to the COVID-19 he didn't senitized the cab. I have no idea why he needed two contact numbers names and last? I told him many times that I don't have two friends or family members in the US, but he didn't believe me. He took more than one hour of my time. That was really frustrated time for me. I he someone talk to him and teaches him how should be costumer service. Thanks

James M.
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The staff at the Chula Vista location was great. The guy who took my information and got the contract set up was friendly and very helpful. Would definitely recommend this location to others. Great crew!!!

ROSALVA M.
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Compliment about service: AWESOME!!!! the guys were very helpful and Kind. Happy holidays !!!

PATRICK S.
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Customer did not leave a comment.

DAVID Z.
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Customer did not leave a comment.

JAMES R.
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I was completely satisfied with my experience at this location

Julio M.
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Excellent service and equipment!!

JAMES S. | Overall Experience |
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Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Thanks!

Gabriel H.
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Customer did not leave a comment.

SERGIO C.
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Customer did not leave a comment.

ALAN M.
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More trucks!

Lanny H. | First Impressions |
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Customer did not leave a comment.

james W.
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Awesome customer service

HECTOR T.
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The only issue I had was with the online check in process. Not only did it take longer, but the truck was blocked and there is no option to state that, you have to select cannot find truck...how are we supposed to know that? Also, when they request an alternate contact, they do not tell you that person will be contacted and if they do not answer, they do not process your request and you have to start all over again, once again, how are we supposed to know that! Process needs to be improved so it clearly let's renters know exactly what will happen with each step. One last issue was that I completed the online registration at the time of the reservation and uploaded my drivers license to save time....well, whether you do online check in on at the counter, they ask you to do it again so a total waste of time!

KENDRA P.
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Customer did not leave a comment.

KATHLEEN G. | Overall Experience |
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This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.

Paloma P.
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Customer did not leave a comment.

DWAYNE F.
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Customer did not leave a comment.

SANDY O. | First Impressions |
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All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.

JIMI R.
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Windshield from the inside was very dirty . I could barely see at night. But the staff was very cool .

MARIA R. | Overall Experience |
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*****

hugo r. | Overall Experience |
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I could not say it any better 5 stars on my book. Kudos to Rick's Team!

MARIA R. | First Impressions |
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Overall .***** Thank you guys

Marlon G. | Overall Experience |
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The whole crew was always amazing, thank you.

Paige S. | Online Move In |
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Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!

Callahan G. | First Impressions |
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Customer did not leave a comment.

Esmeralda s. | Overall Experience |
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The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there

Philip R. | First Impressions |
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Customer did not leave a comment.

Marlon G. | First Impressions |
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Keep up the superb work.

chris h. | Overall Experience |
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On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business

James S. | Overall Experience |
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we'll run business

mike c. | Overall Experience |
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My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham

Marvin P. | First Impressions |
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Great Customer service

guadalupe h. | First Impressions |
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Fast and friendly

leonard f. | Overall Experience |
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No complaints at all. Friendly service.

Francisco H. | Overall Experience |
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.

Cesar G. | First Impressions |
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Manager location and employees were very helpful and provided an outstanding service!

Joshua P. | First Impressions |
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We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

austin w. | First Impressions |
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Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

josie r. | Overall Experience |
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I was dealing from another state and it was great.

Ofelia U. | Reservation |
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Easy, fast and friendly.

kenneth M. | Overall Experience |
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My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

MARIA L. | Reservation |
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I had a great welcome. Thanks for all your help.

ALBA F. | Overall Experience |
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Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

michael e. | Overall Experience |
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U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎

griselba c. | Overall Experience |
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Thank you

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