Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Busy day as it was the 4th of July. There were only two ladies working and they handled the amount of customers well. Would just recommend having one more employee on that day.
ROBERT M
Rating:
5.0
Customer did not leave a comment.
LUIS F
Rating:
5.0
Customer did not leave a comment.
DANIEL F
Rating:
5.0
Customer did not leave a comment.
ANERTT S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY D
Rating:
5.0
All employees were cordial, helpful and kind.
Francisxi S
Rating:
5.0
I can see that it would be a great experience to be one of your customers going forward
RODELL A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RANDY G
Rating:
5.0
La troca/auto necesita mantenimiento en el Aire Acondicionado no funciona Asu capacidad.
Lo demás todo funciona bien.
SALVADOR H
Rating:
5.0
Customer did not leave a comment.
TRACY H
Rating:
2.0
The 10’ truck was dusty all over exterior windows and could not see through it. I had to clean myself at a gas station. Also, I reserved an upright dolly and a moving dolly and was told they didn’t have any available. I spent an hour driving around to other U-Haul locations and was able to find a moving dolly.
Eugene E
Rating:
5.0
Everything was easy! Thank you for making it so easy with no hassles!! From reservation to pickup and drop off!
HUMBERTO V
Rating:
5.0
Customer did not leave a comment.
Edna V
|
Overall Experience
Rating:
3.0
The trailer was in great shape however there was an issue with the lights because the pigtail used to connect the trailer to the vehicle was old and torn up and was sparking every time you use the right indicator
This was a little frustrating because it is a $2 item and that U-Haul should of replaced when it has cuts and chaffing
ADAM A
Rating:
5.0
Customer did not leave a comment.
DANILO H
Rating:
5.0
Good experience. Check engine light was on though
APRIL G
Rating:
5.0
Customer did not leave a comment.
GERARDO B
Rating:
5.0
The pick up went smooth and was quick
JAIME Y
Rating:
2.0
I picked after hours using my mobile app and key lock box. There was a company lock on the uhaul truck so I was unable to load my belongings on time and delaying me. I had to return to the store the next morning for them to take the lock off, causing me to use more gas and more miles than planned.
Kameron B
Rating:
4.0
The passenger side mirror was very loose and we did not notice until it started rattling on the freeway. We had to use ropes to hold it in place during our entire 5 hour drive and could not fully close the window because of it. There was tape on the exterior part of the mirror from previous user.
SASHIA A
Rating:
5.0
Customer did not leave a comment.
JOSEPHINE A
Rating:
5.0
Everything was nice
Luis E
Rating:
5.0
It’s nearing summer time so it’s hot. Offer the customers free cold beverages.
LONNIE H
Rating:
5.0
Customer did not leave a comment.
MIGUEL L
Rating:
5.0
I like renting in this place
CHRISTIAN G
Rating:
3.0
All answers were based on no negative experience. I dropped off the trailer after hours and didn't interact with any employee nor enter the facility.
JOSE G
Rating:
5.0
Customer did not leave a comment.
HAROLD B
Rating:
5.0
Customer did not leave a comment.
LONNIE H
Rating:
5.0
Customer did not leave a comment.
RICKY A
Rating:
3.0
Customer did not leave a comment.
Ronald H
Rating:
4.0
Customer did not leave a comment.
Hector A
Rating:
5.0
Attendants were extremely friendly, took care of unhooking the trailer and I was on my way in two minutes. They tried, and succeeded in makng the drop-off an easy experience.
GREGORY S
Rating:
5.0
Representative was very polite, professional, helpful, friendly and knowledgeable. Excellent service
MICHAEL R
Rating:
5.0
Great, Excellent Place ..
JOSE R
Rating:
5.0
great people, good to deal with, helped me find the cheapest and best equipment for my situation. My second time at this location and will likely come back again.
RICHARD J
Rating:
5.0
Everyone at this location was friendly, helpful at all times, and always available to answer questions.
Denise O
|
Overall Experience
Rating:
4.0
Friendly staff
ROGER C
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
Everything’s good
SOHRAB L
Rating:
5.0
Customer did not leave a comment.
Donna H
Rating:
5.0
Customer did not leave a comment.
KEVIN R
Rating:
4.0
Customer did not leave a comment.
Bernardo E
Rating:
5.0
Helpful, fast and kind. Recommend highly.
SUSAN L
Rating:
4.0
Customer did not leave a comment.
Anthony N
Rating:
4.0
Customer did not leave a comment.
Peter L
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Customer did not leave a comment.
DAVID J
Rating:
5.0
Love this location, Everytime I need to rent a truck or a van they always have one ready to go, the people that run this location specifically Sabrina are very professional and hard working, I would definitely recommend this location for any U-Haul needs to a friend.
Vincent M
Rating:
5.0
Customer did not leave a comment.
AARON R
Rating:
5.0
Not much, staff was very knowledgeable and helpful and friendly
SAMUEL L
Rating:
1.0
The experience was terrible. The app to pick up the equipment never worked properly. I wasted a lot of time. The delivery I requested wasn't correct, and the person who helped me didn't provide the right help.
Jose G
Rating:
5.0
Customer did not leave a comment.
JOSHUA T
Rating:
4.0
Customer did not leave a comment.
JENNIFER H
Rating:
5.0
Customer did not leave a comment.
MARIO V
Rating:
4.0
Customer did not leave a comment.
DIONISIO M
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Leave enough gas in tank to get to destination! They said a 1/4 but alarm went off before I got to Santee - and it’s not “always like this” as employee said - not have I had to take all those damn pics
SUSAN S
Rating:
4.0
Check in was easy but truck was so close to empty so that was a pain.
CHA H
Rating:
5.0
Customer did not leave a comment.
HECTOR S
Rating:
5.0
Customer did not leave a comment.
RUTH P
Rating:
5.0
Excellent customer service.
JOSE P
Rating:
5.0
Customer did not leave a comment.
ABBEY G
Rating:
5.0
Love it.
JAIME A
Rating:
5.0
Customer did not leave a comment.
GENE B
Rating:
5.0
Customer did not leave a comment.
PAUL G
Rating:
5.0
None
CURTIS C
Rating:
5.0
Customer did not leave a comment.
KAREN C
Rating:
1.0
Very poor equipment, truck gas light came on eight away.
BAZI A
Rating:
5.0
Customer did not leave a comment.
FORTINO H
Rating:
5.0
I went in the store and was help by Ms.Felix. She was really knowledgeable and friendly.
Matthew B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE G
Rating:
5.0
Very easy process. Staff was more than helpful.
JOSE M
Rating:
3.0
Location was severely understaffed. I rented a pickup up truck to make deliveries to my customers and the exterior of the truck was filthy.
RICHARD -
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
5.0
Customer did not leave a comment.
LUIS N
Rating:
5.0
Felicidades buena atención, se resolvió todo enseguida y a la hora de entrega fue igual buena atención y buen servicio gracias por su gran ayuda feliz día del amor y amistad
IDALMIS V
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
5.0
Customer did not leave a comment.
MARCO M
Rating:
5.0
The U-Haul truck driver’s side door did not have a good seal and when on the freeway you could hear the air coming through.
ERICA W
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
5.0
Good job, thank you
JUAN J
Rating:
5.0
Customer did not leave a comment.
JAVIER A
Rating:
5.0
Customer did not leave a comment.
KRISTIN S
Rating:
5.0
Customer did not leave a comment.
JOSE G
Rating:
5.0
Customer did not leave a comment.
Robert S
Rating:
5.0
Employees were all polite and professional.
Battery and low tire pressure sensors were illuminated. This did not make me feel confident about the safety of my rented vehicle. Broken glass under the driver’s seat.
SAMANTHA T
Rating:
1.0
Customer did not leave a comment.
ROBERT L
Rating:
5.0
Great customer service
WILLIAM D
Rating:
5.0
Customer did not leave a comment.
RAYMOND S
Rating:
5.0
Customer did not leave a comment.
KATYA M
Rating:
4.0
Customer did not leave a comment.
Javier A
Rating:
4.0
Customer did not leave a comment.
VISTOR M
Rating:
5.0
great service!!
Cecilia V
Rating:
5.0
Customer did not leave a comment.
MITCHELL P
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
Rating:
4.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Best service and location in town the trucks and vans are always clean and dependable
EDWARD A
Rating:
5.0
Customer did not leave a comment.
AYESHAH A
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
5.0
Customer did not leave a comment.
DANIEL A
Rating:
5.0
Customer did not leave a comment.
Joseph B
|
First Impressions
Rating:
5.0
excellent service
SAMUEL M
Rating:
5.0
Great serví
JUAN C
Rating:
5.0
Customer did not leave a comment.
TROY K
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Found the staff to be very helpful. Informed courteous and patient
JANICE D
|
Overall Experience
Rating:
5.0
ESPERO VOLVER A UTILIZAR SU SERVICIO
MARIO A
|
Overall Experience
Rating:
5.0
Staff super helpful and accommodating. Very pleased
JANICE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ericka t
|
Overall Experience
Rating:
5.0
The staff is so professional and respectful. Very helpful. Thank you for helping our move and storage needs go smoothly.
Respectfully
Rose
Rose O
|
Overall Experience
Rating:
1.0
We never moved in. I accidentally pressed the storage button last June 23 when I was reserving for UHAUL Truck. I didn’t even know there’s a UHAUL storage. It was a mistake, we’ve never been to that place. I already made several calls requesting for the $91 refund.
EDUARDO B
|
Overall Experience
Rating:
5.0
Staff is very nice!
STEPHANIE O
|
Overall Experience
Rating:
5.0
Very good service. Very accommodating. Friendly staff.
Rosemary J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yeniel J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeannie L
|
Overall Experience
Rating:
5.0
💯Excellent service
Tranita B
|
Overall Experience
Rating:
5.0
Thank you
BLANCA N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Loren E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal G
|
Overall Experience
Rating:
5.0
The young gal at the front office
(The pregnant one ) was very friendly
And so helpful.
Thank you for caring
LAURA A
|
First Impressions
Rating:
5.0
Great location and supportive staff who understand the aspects of moving: in and around southern California.
allen l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laura L
|
Overall Experience
Rating:
4.0
None
Loren E
|
First Impressions
Rating:
5.0
Tanya was very helpful outstanding customer service.
Tranita B
|
First Impressions
Rating:
5.0
I’ve been with this storage company for a few years and I would have to say I have never met such wonderful staff! They go above and beyond for their customers. I don’t want to give any examples because there are just too many. I definitely would say you just have to go and see for yourself! They all have awesome attitudes and are willing to help whenever it’s needed. I appreciate this location so much, I’m telling you they are AWESOME! I’m so sad to leave because I’m moving away but my experience with them over the years has been the BEST!!!
Ardin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONICA D
|
First Impressions
Rating:
5.0
EXCELENTE SERVICIO
MARIO A
|
First Impressions
Rating:
5.0
The only issue is I was suppose to receive one month free rental per promotion and I did not. Please follow up with me thank you
Stephanie Vasquez
(323)776-0411
Stephanie V
|
Online Move In
Rating:
5.0
Sabrina was really helpful and answered all the questions I had. I appreciate it, Great experience. Thanks for the help
MATTHEW S
|
First Impressions
Rating:
5.0
Service was good. Parking is a bit scarce. Having to put that code in every time in and out is for the birds. And I can't BELIEVE you don't have an elevator. I am disabled and you're telling me that if the bottom floor is full you can deny me based off my disability? That's not cool
Jason T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber S
|
Overall Experience
Rating:
5.0
I came in during a really busy time (end of month) and even though things felt really unpredictable because of how many customers were coming and going and needing different things, the staff never stopped being kind and doing everything they could to help me whether it was helping me scan things or letting me borrow tools to take apart my belongings for storage they were always there. I'm truly grateful and I'm going to be recommending this facility to anyone who needs storage or truck rental.
Connor T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bailey B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro R
|
Overall Experience
Rating:
5.0
Very efficient storage facility with excellent service with polite staff members to help out with the process of situating their clients
Abraham G
|
Online Move In
Rating:
5.0
When I came in, I had no direction and had no place to put my stuff. Tannya stepped up, got us in our unit and make sure that we had a the correct lock.
If I could give Tannya and this store 10 stars I absolutely would. If Tannya worked for me personally, I would give her a raise.!
Tannya and her crew knocked it out of the park for us and for that it’s 10 stars across-the-board thank you again Tannya!
STEVEN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patti C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline R
|
Overall Experience
Rating:
5.0
Very clean
Patti C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAIME M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mindy F
|
First Impressions
Rating:
4.0
The second floor has no elevator access. Had to move in by myself and using stairs was quite difficult. But other than that great experience. Manager was awesome.
Ivan B
|
Online Move In
Rating:
5.0
Everyone was so friendly kind caring and helpful!
AMBER M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHELSEA P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Erminda R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Manuel L
|
First Impressions
Rating:
5.0
Rick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.
JAMES S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHYLLIS F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ian S
|
First Impressions
Rating:
5.0
Staff is really nice and helpful
John H
|
Overall Experience
Rating:
4.0
Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.
Mayra J
|
Overall Experience
Rating:
5.0
The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!
Ardin S
|
First Impressions
Rating:
4.0
Nice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place
Brian S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERI J
|
Overall Experience
Rating:
4.0
Giving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! 👍🏼 I’d give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time.
ML
Max L
|
Overall Experience
Rating:
5.0
They were awesome and great. Wish storage unit had an elevator but is only wish for there facility
Brian S
|
First Impressions
Rating:
5.0
Greaite manigment and varey hepfull even after houers
Michael Z
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Antonio P
|
Online Move In
Rating:
4.0
The facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!
Toni A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel L
|
First Impressions
Rating:
5.0
Very helpful and nice. Real people solving real problems
SABRINA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina B
|
First Impressions
Rating:
5.0
Incredible staff, accommodating & knowledgeable.
Toni A
|
First Impressions
Rating:
5.0
Good service
Susan F
|
Overall Experience
Rating:
5.0
Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer.
Thanks!
JAMES S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lanny H
|
First Impressions
Rating:
5.0
This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.
KATHLEEN G
|
Overall Experience
Rating:
5.0
All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.
SANDY O
|
First Impressions
Rating:
5.0
*****
MARIA R
|
Overall Experience
Rating:
5.0
I could not say it any better 5 stars on my book. Kudos to Rick's Team!
hugo r
|
Overall Experience
Rating:
5.0
Overall .***** Thank you guys
MARIA R
|
First Impressions
Rating:
5.0
The whole crew was always amazing, thank you.
Marlon G
|
Overall Experience
Rating:
5.0
Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!
Paige S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Scott G
|
First Impressions
Rating:
5.0
The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there
Esmeralda s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip R
|
First Impressions
Rating:
5.0
Keep up the superb work.
Marlon G
|
First Impressions
Rating:
1.0
On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business
chris h
|
Overall Experience
Rating:
5.0
we'll run business
James S
|
Overall Experience
Rating:
5.0
My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with.
Thank you again
Mike Cunningham
mike c
|
Overall Experience
Rating:
5.0
Great Customer service
Marvin P
|
First Impressions
Rating:
4.0
Fast and friendly
guadalupe h
|
First Impressions
Rating:
5.0
No complaints at all. Friendly service.
leonard f
|
Overall Experience
Rating:
4.0
.
Francisco H
|
Overall Experience
Rating:
5.0
Manager location and employees were very helpful and provided an outstanding service!
Cesar G
|
First Impressions
Rating:
4.0
We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.
Joshua P
|
First Impressions
Rating:
5.0
Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.
austin w
|
First Impressions
Rating:
5.0
I was dealing from another state and it was great.
josie r
|
Overall Experience
Rating:
5.0
Easy, fast and friendly.
Ofelia U
|
Reservation
Rating:
5.0
My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix
kenneth M
|
Overall Experience
Rating:
5.0
I had a great welcome. Thanks for all your help.
MARIA L
|
Reservation
Rating:
5.0
Mark is an amazing manager!
Very kind and helpful.
He has a great team!
Very professional!
Thank you all for making things easier for mi.
Keep smailling.
Stay humble and kind.
ALBA F
|
Overall Experience
Rating:
5.0
U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎