I was originally scheduled to pick up at 1580 3rd ave CV. When I arrived business was closed. I was on hold with u-haul for 1 hr. Before I was told to pick up at a different location. I picked up on 4th ave. CV and this location was awesome!RONNY C.
Customer Reviews for U-Haul Moving & Storage of Chula Vista
Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Erick E.
Excellent service all around! Keep up the great work.LATRENDA W.
Customer did not leave a comment.Acela A.
Not a thing. Everyone there was very knowledged and help so much. Thank youThomas T.
they hooked up my trailer for me and took photos protecting themselves and me.KEVIN C.
Keep getting us upon arrival...JUAN R.
Customer did not leave a comment.Diana G.
excellent serviceELIJAHMAY N.
Keep the good workWILSON V.
Customer did not leave a comment.ADRIAN F.
Customer did not leave a comment.ISRAEL H.
Customer did not leave a comment.SAMUEL G.
Customer did not leave a comment.SAMUEL L.
Customer did not leave a comment.DORA H.
Nothing! Amazing service, all personal had a great attitude from beginning of service till end. Jonathan went the extra mile, will definitely include this office/ team, for my next move, and recommend them as well!CRISTINA V.
We forgot our hitch and were readily loaned one for our trip - very generous! The only reservation I have about giving 5 stars is that we would have liked it if the yard personnel had been a bit friendlier. Plus, we had to wash the covered trailer when we got home - it was covered with dried mud.WENDY B.
Quick and easySTEVEN E.
Customer did not leave a comment.MARITZA G.
Customer did not leave a comment.JESUS O.
Customer did not leave a comment.Paul A.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.FAITHE L.
Customer did not leave a comment.Isaias C.
Well I was quoted 2400$ and when I went to pay somehow it was up to 3700$ and about a month prior I got quote for april1-5 and I'll never recommend or use u-haul again unless I get the 1300$ extra I had to pay back. Penske and budget would have been cheaper! I only went w you guys because of cost but never again!!ADAM L.
I'm very disappointed of mileage and has was marked in the paper that was given to me compare to the that I used and gas. Luckily that I took a photo of the speedometer and gas that I put in the truck when I returned the truck and I have a proof of the miles and gas that I used and turned out I was totally right.SEPI N.
Customer did not leave a comment.Miguel L. | First Impressions
Jonathan was very helpful and clear about what to do.Demi G.
Customer did not leave a comment.Omar R.
Customer did not leave a comment.William S.
Customer did not leave a comment.ANA J.
The staff was very organized and professional. Will be coming back.ARTURO R.
Customer did not leave a comment.JOSE P.
Not much. Everything went pretty great. Maybe maintain (lube) the track the door travels on.JACOB C.
The staff was great. Will definitely use this location again.JOSE S.
Customer did not leave a comment.JAMAAN F.
Customer did not leave a comment.CONNIE Z.
Customer did not leave a comment.JORGE G.
I feel that the quality and customer service is what one would expect to receive. Great attitude and customer service which is much appreciated.DONALD W.
I was. Trying to complete the return form but as i put the milage it would say it was wrong sow i just left the keys and i called the office but they took long tome to answer .. I couldn't wait to return it the next day do to movingNOE V.
Customer did not leave a comment.Debra K.
Staff was knowledgeable, helpful, respectful, attentive, helpful, courteous and friendly. They all seemed to work very well together. Smooth processANGELICA E.
Customer did not leave a comment.Daniel H.
Clean I return the car there wasn't RV with a tow hitch blocking the driveway so was forced to park it in the corner that was not really a parking spot that's the only thing that missed up my experience but everything else was great.RACHEL A.
Was very satiated David Duff .DAVID D.
Customer did not leave a comment.ANA M.
First of all, the assistant manager , Steven, at the Lemon Grove location went over and above to locate the trailer we needed. Then the Chula Vista crew was great , we showed up right before closing and they were able to get us in and out very efficiently. The only improvement I. Would recommend would be a larger return area.Jeffrobert M.
Customer did not leave a comment.EMMANUEL F.
Nice People.....DANIEL R.
Customer did not leave a comment.ENRIQUE C.
Customer did not leave a comment.CHANEL G.
Customer did not leave a comment.FAUSTO M.
Customer did not leave a comment.ALBERTO G.
Customer did not leave a comment.JOSEPH G.
Great job guys ðŸ˜ŽARTHUR G.
Customer did not leave a comment.Hort S.
Great jobJOHN L.
Customer did not leave a comment.NATALIE A.
I've rented trucks from this location on several occasions. The trucks have always been clean. Those working behind the counter have always been fast , efficient and most helpful. I will continue to use this location whenever I need a truck.KENNETH R.
Customer did not leave a comment.Louis C.
BIG BIG BIGGG thank you to Jonathan McClendon for your help and professionalism. Because if you Jonathan, I will stay a loyal customer with Uhaul! Thank you and keep up that SOLID work ethic.JESSIE Q.
The u haul representative typed my email wrong. I don't have a receipt. I was charged for renting furniture pads , when I bought some. I had to return the truck all the way back, when the website allows me to drop off where I moved to. Some thing seems wrong , why offer one way if it is not really available? I returned the truck with half a tank but I will not get reimbursed for it, but if I return it with less I will be charged.JOSE A.
First time I rented a trailer service was great - respectful and courteous. Last time I had orders as to where I was to stand barked at me. For the first time I was told to scan my drivers license with incomplete instructions. What happened, new ownership?KENNETH C.
I can't say enough great things about the Chula Vista Uhaul. They are professional, accommodating , courteous and fast. I was in and out in no time. Thanks again for another great experience. -Brawn & Brains MovingANTOINE M.
Customer did not leave a comment.JORDAN C.
Service person was very accommodating and friendly. Great Service He came out to the return area almost immediately..Aaron W.
Ricardo martinez was helpful and ProfessionalBRIAN O.
William that in hooked the trailer we rented was great and very friendly.PAULINE M.
Very helpful and nice. Real people solving real problemsSABRINA B. | First Impressions
Customer did not leave a comment.Sabrina B. | First Impressions
Customer did not leave a comment.Joseph F.
Incredible staff, accommodating & knowledgeable.Toni A. | First Impressions
Great service from FranciscoRobert T.
Customer did not leave a comment.Amy M.
Being a Senior Citizen I was unable to read the contract I was signing until I got home and could use a magnifying glass, so I did not notice, until then, that I had been over-charged the "per mile" fee for the van I rented. The website had stated it was $0.59 cents per mile for Wednesday's yet I was charged $0.79 cents per mile. I told the man whom checked me out that I did not have internet service on my phone when he told me to use my phone to check the van back in when I turn it, if it is after hours. He said nothing about using my laptop when I got home. The only other thing he said was to be sure to fill it with gas before I return it. They close at 7pm and I was at a gas station a few blocks away at 6:45pm to fill the van, when I saw just above the gas tank cap a sign that stated to "use E85". I had no idea what E85 was and neither did the guy that worked at the station. I was the only customer so I could not ask anyone else there. I called CV Uhaul and got the recording which stated the staff were busy helping other customers and would answer the phone shortly, so I waited. At 7:06pm I gave up waiting for Uhaul staff guessing they had already left the building. So I texted a friend to find out what E85 is. I found out the fuel Uhaul want in the van was Ethanol, not the Unleaded their website states vans use. I had to drive five miles in the opposite direction to get to the specialty gas station to get the Ethanol. Since I returned the van after 7pm and did not do the online check out Uhaul charged me an extra days charge. When I saw that charge along with the overcharge for the mileage, I called Uhaul CV. The woman was willing to give me a $20 credit for not doing the online checkout but refused to correct the overcharge for the mileage. So I said I would be contacting my credit card company to file a complaint. Then she said she was removing the $20 credit she had given me for the online checkout since I was filing a complaint. So I ended up paying $100 for that $19.95 rental van for one days use! Certainly NOT worth it! Go to ANY competitor but DO NOT COME HERE!NANCY P.
I did not like the fact that I had to upload a copy of my driver's license via the web. Doesn't seem safe or secure for my privacy.ALFREDA R.
Customer did not leave a comment.TOMAS S.
Very friendly service. We always use this location because of the dependability & expertise of the staff here.APRIL P.
Customer did not leave a comment.john D.
Customer did not leave a comment.GLENN J.
nothing, just keep dong the same ;-)Jeffrey G.
The gentleman that helped us was fantastic. Friendly, attentive, knowledgeable. Thank you!!JENNIFER R.
The location at Lemon Grove has terrible customer service, and rude personnel.JOSE L.
Customer did not leave a comment.Tessa S.
Customer did not leave a comment.ARLENE P.
Don't make the customer fold the blankets, that should be good customer service ....!!!!!JUAN E.
Great service. Amazing crew every time. Highly recommend this location. Thanks guysAntoine M.
Everything was good, thank you!RICARDO S.
Customer did not leave a comment.FITZ D.
Customer did not leave a comment.Ricardo F.
Excellent customer service ðŸ‘Cesar M.
Average location and the vehicle I rented was clean on the inside but was not clean on the outside. Staff was very professional.RAUL V.
My experience was beautiful,JUAN G.
Customer did not leave a comment.CAESAR P.
Customer did not leave a comment.JUAN D.
Staff was fast and very helpfulSean O.
Customer did not leave a comment.SERGIO D.
Excellent service!! The manager Ricardo, Aaliyah and the entire staff is always friendly, helpful and go the extra mile to ensure customer satisfaction. We always come to this location. Mr. Booker Express Luggagecarlton B.
Customer did not leave a comment.JACOB J.
Customer did not leave a comment.RENATO S.
Good serviceSusan F. | Overall Experience
Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Thanks!JAMES S. | Overall Experience
Customer did not leave a comment.Lanny H. | First Impressions
This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.KATHLEEN G. | Overall Experience
All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.SANDY O. | First Impressions
*****MARIA R. | Overall Experience
I could not say it any better 5 stars on my book. Kudos to Rick's Team!hugo r. | Overall Experience
Overall .***** Thank you guysMARIA R. | First Impressions
The whole crew was always amazing, thank you.Marlon G. | Overall Experience
Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!Paige S. | Online Move In
Customer did not leave a comment.Callahan G. | First Impressions
The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented thereEsmeralda s. | Overall Experience
Customer did not leave a comment.Philip R. | First Impressions
Keep up the superb work.Marlon G. | First Impressions
On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad businesschris h. | Overall Experience
we'll run businessJames S. | Overall Experience
My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunninghammike c. | Overall Experience
Great Customer serviceMarvin P. | First Impressions
Fast and friendlyguadalupe h. | First Impressions
No complaints at all. Friendly service.leonard f. | Overall Experience
.Francisco H. | Overall Experience
Manager location and employees were very helpful and provided an outstanding service!Cesar G. | First Impressions
We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.Joshua P. | First Impressions
Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.austin w. | First Impressions
I was dealing from another state and it was great.josie r. | Overall Experience
Easy, fast and friendly.Ofelia U. | Reservation
My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fixkenneth M. | Overall Experience
I had a great welcome. Thanks for all your help.MARIA L. | Reservation
Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.ALBA F. | Overall Experience
U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎michael e. | Overall Experience
Thank yougriselba c. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!