Customer Reviews for U-Haul Moving & Storage of Chula Vista

5746 reviews

99 N 4th Av   Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

(619) 426-6432

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(619) 426-6432

99 N 4th Av
Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I was originally scheduled to pick up at 1580 3rd ave CV. When I arrived business was closed. I was on hold with u-haul for 1 hr. Before I was told to pick up at a different location. I picked up on 4th ave. CV and this location was awesome!

RONNY C. 
Rating:
5.0

Customer did not leave a comment.

Erick E. 
Rating:
5.0

None

Jeffrey C. 
Rating:
5.0

Excellent service all around! Keep up the great work.

LATRENDA W. 
Rating:
5.0

Customer did not leave a comment.

Acela A. 
Rating:
4.0

Not a thing. Everyone there was very knowledged and help so much. Thank you

Thomas T. 
Rating:
5.0

they hooked up my trailer for me and took photos protecting themselves and me.

KEVIN C. 
Rating:
5.0

Keep getting us upon arrival...

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Diana G. 
Rating:
5.0

excellent service

ELIJAHMAY N. 
Rating:
5.0

Keep the good work

WILSON V. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN F. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

DORA H. 
Rating:
5.0

Nothing! Amazing service, all personal had a great attitude from beginning of service till end. Jonathan went the extra mile, will definitely include this office/ team, for my next move, and recommend them as well!

CRISTINA V. 
Rating:
4.0

We forgot our hitch and were readily loaned one for our trip - very generous! The only reservation I have about giving 5 stars is that we would have liked it if the yard personnel had been a bit friendlier. Plus, we had to wash the covered trailer when we got home - it was covered with dried mud.

WENDY B. 
Rating:
5.0

Quick and easy

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

MARITZA G. 
Rating:
5.0

Customer did not leave a comment.

JESUS O. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

FAITHE L. 
Rating:
5.0

Customer did not leave a comment.

Isaias C. 
Rating:
2.0

Well I was quoted 2400$ and when I went to pay somehow it was up to 3700$ and about a month prior I got quote for april1-5 and I'll never recommend or use u-haul again unless I get the 1300$ extra I had to pay back. Penske and budget would have been cheaper! I only went w you guys because of cost but never again!!

ADAM L. 
Rating:
1.0

I'm very disappointed of mileage and has was marked in the paper that was given to me compare to the that I used and gas. Luckily that I took a photo of the speedometer and gas that I put in the truck when I returned the truck and I have a proof of the miles and gas that I used and turned out I was totally right.

SEPI N. 
Rating:
5.0

Customer did not leave a comment.

Miguel L.  |  First Impressions 
Rating:
5.0

Jonathan was very helpful and clear about what to do.

Demi G. 
Rating:
5.0

Customer did not leave a comment.

Omar R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

ANA J. 
Rating:
5.0

The staff was very organized and professional. Will be coming back.

ARTURO R. 
Rating:
4.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Not much. Everything went pretty great. Maybe maintain (lube) the track the door travels on.

JACOB C. 
Rating:
5.0

The staff was great. Will definitely use this location again.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

JAMAAN F. 
Rating:
5.0

Customer did not leave a comment.

CONNIE Z. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

I feel that the quality and customer service is what one would expect to receive. Great attitude and customer service which is much appreciated.

DONALD W. 
Rating:
5.0

I was. Trying to complete the return form but as i put the milage it would say it was wrong sow i just left the keys and i called the office but they took long tome to answer .. I couldn't wait to return it the next day do to moving

NOE V. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Staff was knowledgeable, helpful, respectful, attentive, helpful, courteous and friendly. They all seemed to work very well together. Smooth process

ANGELICA E. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Clean I return the car there wasn't RV with a tow hitch blocking the driveway so was forced to park it in the corner that was not really a parking spot that's the only thing that missed up my experience but everything else was great.

RACHEL A. 
Rating:
5.0

Was very satiated David Duff .

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

ANA M. 
Rating:
5.0

First of all, the assistant manager , Steven, at the Lemon Grove location went over and above to locate the trailer we needed. Then the Chula Vista crew was great , we showed up right before closing and they were able to get us in and out very efficiently. The only improvement I. Would recommend would be a larger return area.

Jeffrobert M. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL F. 
Rating:
5.0

Nice People.....

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE C. 
Rating:
5.0

Customer did not leave a comment.

CHANEL G. 
Rating:
5.0

Customer did not leave a comment.

FAUSTO M. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Great job guys 😎

ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

Hort S. 
Rating:
5.0

Great job

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

NATALIE A. 
Rating:
5.0

I've rented trucks from this location on several occasions. The trucks have always been clean. Those working behind the counter have always been fast , efficient and most helpful. I will continue to use this location whenever I need a truck.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

BIG BIG BIGGG thank you to Jonathan McClendon for your help and professionalism. Because if you Jonathan, I will stay a loyal customer with Uhaul! Thank you and keep up that SOLID work ethic.

JESSIE Q. 
Rating:
2.0

The u haul representative typed my email wrong. I don't have a receipt. I was charged for renting furniture pads , when I bought some. I had to return the truck all the way back, when the website allows me to drop off where I moved to. Some thing seems wrong , why offer one way if it is not really available? I returned the truck with half a tank but I will not get reimbursed for it, but if I return it with less I will be charged.

JOSE A. 
Rating:
3.0

First time I rented a trailer service was great - respectful and courteous. Last time I had orders as to where I was to stand barked at me. For the first time I was told to scan my drivers license with incomplete instructions. What happened, new ownership?

KENNETH C. 
Rating:
5.0

N/A

DARNELL R. 
Rating:
5.0

I can't say enough great things about the Chula Vista Uhaul. They are professional, accommodating , courteous and fast. I was in and out in no time. Thanks again for another great experience. -Brawn & Brains Moving

ANTOINE M. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Service person was very accommodating and friendly. Great Service He came out to the return area almost immediately..

Aaron W. 
Rating:
5.0

Ricardo martinez was helpful and Professional

BRIAN O. 
Rating:
5.0

William that in hooked the trailer we rented was great and very friendly.

PAULINE M. 
Rating:
5.0

Very helpful and nice. Real people solving real problems

SABRINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Incredible staff, accommodating & knowledgeable.

Toni A.  |  First Impressions 
Rating:
5.0

Great service from Francisco

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
1.0

Being a Senior Citizen I was unable to read the contract I was signing until I got home and could use a magnifying glass, so I did not notice, until then, that I had been over-charged the "per mile" fee for the van I rented. The website had stated it was $0.59 cents per mile for Wednesday's yet I was charged $0.79 cents per mile. I told the man whom checked me out that I did not have internet service on my phone when he told me to use my phone to check the van back in when I turn it, if it is after hours. He said nothing about using my laptop when I got home. The only other thing he said was to be sure to fill it with gas before I return it. They close at 7pm and I was at a gas station a few blocks away at 6:45pm to fill the van, when I saw just above the gas tank cap a sign that stated to "use E85". I had no idea what E85 was and neither did the guy that worked at the station. I was the only customer so I could not ask anyone else there. I called CV Uhaul and got the recording which stated the staff were busy helping other customers and would answer the phone shortly, so I waited. At 7:06pm I gave up waiting for Uhaul staff guessing they had already left the building. So I texted a friend to find out what E85 is. I found out the fuel Uhaul want in the van was Ethanol, not the Unleaded their website states vans use. I had to drive five miles in the opposite direction to get to the specialty gas station to get the Ethanol. Since I returned the van after 7pm and did not do the online check out Uhaul charged me an extra days charge. When I saw that charge along with the overcharge for the mileage, I called Uhaul CV. The woman was willing to give me a $20 credit for not doing the online checkout but refused to correct the overcharge for the mileage. So I said I would be contacting my credit card company to file a complaint. Then she said she was removing the $20 credit she had given me for the online checkout since I was filing a complaint. So I ended up paying $100 for that $19.95 rental van for one days use! Certainly NOT worth it! Go to ANY competitor but DO NOT COME HERE!

NANCY P. 
Rating:
4.0

I did not like the fact that I had to upload a copy of my driver's license via the web. Doesn't seem safe or secure for my privacy.

ALFREDA R. 
Rating:
5.0

Customer did not leave a comment.

TOMAS S. 
Rating:
5.0

Very friendly service. We always use this location because of the dependability & expertise of the staff here.

APRIL P. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

GLENN J. 
Rating:
5.0

nothing, just keep dong the same ;-)

Jeffrey G. 
Rating:
5.0

The gentleman that helped us was fantastic. Friendly, attentive, knowledgeable. Thank you!!

JENNIFER R. 
Rating:
5.0

None

LANORRIS S. 
Rating:
4.0

The location at Lemon Grove has terrible customer service, and rude personnel.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Tessa S. 
Rating:
4.0

Customer did not leave a comment.

ARLENE P. 
Rating:
5.0

Don't make the customer fold the blankets, that should be good customer service ....!!!!!

JUAN E. 
Rating:
5.0

Great service. Amazing crew every time. Highly recommend this location. Thanks guys

Antoine M. 
Rating:
5.0

Everything was good, thank you!

RICARDO S. 
Rating:
5.0

Customer did not leave a comment.

FITZ D. 
Rating:
4.0

Customer did not leave a comment.

Ricardo F. 
Rating:
5.0

Excellent customer service 👏

Cesar M. 
Rating:
3.0

Average location and the vehicle I rented was clean on the inside but was not clean on the outside. Staff was very professional.

RAUL V. 
Rating:
5.0

My experience was beautiful,

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

CAESAR P. 
Rating:
4.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Staff was fast and very helpful

Sean O. 
Rating:
5.0

Customer did not leave a comment.

SERGIO D. 
Rating:
5.0

Excellent service!! The manager Ricardo, Aaliyah and the entire staff is always friendly, helpful and go the extra mile to ensure customer satisfaction. We always come to this location. Mr. Booker Express Luggage

carlton B. 
Rating:
5.0

None

Lanorris S. 
Rating:
5.0

Customer did not leave a comment.

JACOB J. 
Rating:
4.0

Customer did not leave a comment.

RENATO S. 
Rating:
5.0

Good service

Susan F.  |  Overall Experience 
Rating:
5.0

Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Thanks!

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanny H.  |  First Impressions 
Rating:
5.0

This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.

KATHLEEN G.  |  Overall Experience 
Rating:
5.0

All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.

SANDY O.  |  First Impressions 
Rating:
5.0

*****

MARIA R.  |  Overall Experience 
Rating:
5.0

I could not say it any better 5 stars on my book. Kudos to Rick's Team!

hugo r.  |  Overall Experience 
Rating:
5.0

Overall .***** Thank you guys

MARIA R.  |  First Impressions 
Rating:
5.0

The whole crew was always amazing, thank you.

Marlon G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!

Paige S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Callahan G.  |  First Impressions 
Rating:
5.0

The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there

Esmeralda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip R.  |  First Impressions 
Rating:
5.0

Keep up the superb work.

Marlon G.  |  First Impressions 
Rating:
1.0

On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business

chris h.  |  Overall Experience 
Rating:
5.0

we'll run business

James S.  |  Overall Experience 
Rating:
5.0

My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham

mike c.  |  Overall Experience 
Rating:
5.0

Great Customer service

Marvin P.  |  First Impressions 
Rating:
4.0

Fast and friendly

guadalupe h.  |  First Impressions 
Rating:
5.0

No complaints at all. Friendly service.

leonard f.  |  Overall Experience 
Rating:
4.0

.

Francisco H.  |  Overall Experience 
Rating:
5.0

Manager location and employees were very helpful and provided an outstanding service!

Cesar G.  |  First Impressions 
Rating:
4.0

We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

Joshua P.  |  First Impressions 
Rating:
5.0

Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

austin w.  |  First Impressions 
Rating:
5.0

I was dealing from another state and it was great.

josie r.  |  Overall Experience 
Rating:
5.0

Easy, fast and friendly.

Ofelia U.  |  Reservation 
Rating:
5.0

My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

kenneth M.  |  Overall Experience 
Rating:
5.0

I had a great welcome. Thanks for all your help.

MARIA L.  |  Reservation 
Rating:
5.0

Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

ALBA F.  |  Overall Experience 
Rating:
5.0

U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎

michael e.  |  Overall Experience 
Rating:
5.0

Thank you

griselba c.  |  Overall Experience 
No reviews have been submitted for this location.

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