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ANERTT S | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Chula Vista
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All employees were cordial, helpful and kind.
Francisxi SI can see that it would be a great experience to be one of your customers going forward
RODELL A | First ImpressionsLa troca/auto necesita mantenimiento en el Aire Acondicionado no funciona Asu capacidad. Lo demás todo funciona bien.
SALVADOR HThe 10’ truck was dusty all over exterior windows and could not see through it. I had to clean myself at a gas station. Also, I reserved an upright dolly and a moving dolly and was told they didn’t have any available. I spent an hour driving around to other U-Haul locations and was able to find a moving dolly.
Eugene EEverything was easy! Thank you for making it so easy with no hassles!! From reservation to pickup and drop off!
HUMBERTO VThe trailer was in great shape however there was an issue with the lights because the pigtail used to connect the trailer to the vehicle was old and torn up and was sparking every time you use the right indicator This was a little frustrating because it is a $2 item and that U-Haul should of replaced when it has cuts and chaffing
ADAM AGood experience. Check engine light was on though
APRIL GThe pick up went smooth and was quick
JAIME YI picked after hours using my mobile app and key lock box. There was a company lock on the uhaul truck so I was unable to load my belongings on time and delaying me. I had to return to the store the next morning for them to take the lock off, causing me to use more gas and more miles than planned.
Kameron BThe passenger side mirror was very loose and we did not notice until it started rattling on the freeway. We had to use ropes to hold it in place during our entire 5 hour drive and could not fully close the window because of it. There was tape on the exterior part of the mirror from previous user.
SASHIA AEverything was nice
Luis EIt’s nearing summer time so it’s hot. Offer the customers free cold beverages.
LONNIE HI like renting in this place
CHRISTIAN GAll answers were based on no negative experience. I dropped off the trailer after hours and didn't interact with any employee nor enter the facility.
JOSE GAttendants were extremely friendly, took care of unhooking the trailer and I was on my way in two minutes. They tried, and succeeded in makng the drop-off an easy experience.
GREGORY SRepresentative was very polite, professional, helpful, friendly and knowledgeable. Excellent service
MICHAEL RGreat, Excellent Place ..
JOSE Rgreat people, good to deal with, helped me find the cheapest and best equipment for my situation. My second time at this location and will likely come back again.
RICHARD JEveryone at this location was friendly, helpful at all times, and always available to answer questions.
Denise O | Overall ExperienceFriendly staff
ROGER CEverything’s good
SOHRAB LHelpful, fast and kind. Recommend highly.
SUSAN LLove this location, Everytime I need to rent a truck or a van they always have one ready to go, the people that run this location specifically Sabrina are very professional and hard working, I would definitely recommend this location for any U-Haul needs to a friend.
Vincent MNot much, staff was very knowledgeable and helpful and friendly
SAMUEL LThe experience was terrible. The app to pick up the equipment never worked properly. I wasted a lot of time. The delivery I requested wasn't correct, and the person who helped me didn't provide the right help.
Jose GLeave enough gas in tank to get to destination! They said a 1/4 but alarm went off before I got to Santee - and it’s not “always like this” as employee said - not have I had to take all those damn pics
SUSAN SCheck in was easy but truck was so close to empty so that was a pain.
CHA HExcellent customer service.
JOSE PLove it.
JAIME ANone
CURTIS CVery poor equipment, truck gas light came on eight away.
BAZI AI went in the store and was help by Ms.Felix. She was really knowledgeable and friendly.
Matthew B | First ImpressionsVery easy process. Staff was more than helpful.
JOSE MLocation was severely understaffed. I rented a pickup up truck to make deliveries to my customers and the exterior of the truck was filthy.
RICHARD -Felicidades buena atención, se resolvió todo enseguida y a la hora de entrega fue igual buena atención y buen servicio gracias por su gran ayuda feliz día del amor y amistad
IDALMIS VThe U-Haul truck driver’s side door did not have a good seal and when on the freeway you could hear the air coming through.
ERICA WGood job, thank you
JUAN JEmployees were all polite and professional. Battery and low tire pressure sensors were illuminated. This did not make me feel confident about the safety of my rented vehicle. Broken glass under the driver’s seat.
SAMANTHA TGreat customer service
WILLIAM Dgreat service!!
Cecilia VBest service and location in town the trucks and vans are always clean and dependable
EDWARD Aexcellent service
SAMUEL MGreat serví
JUAN CExcellent staff here! Thank you
CESAR AFound the staff to be very helpful. Informed courteous and patient
JANICE D | Overall ExperienceESPERO VOLVER A UTILIZAR SU SERVICIO
MARIO A | Overall ExperienceStaff super helpful and accommodating. Very pleased
JANICE D | First ImpressionsThe staff is so professional and respectful. Very helpful. Thank you for helping our move and storage needs go smoothly. Respectfully Rose
Rose O | Overall ExperienceWe never moved in. I accidentally pressed the storage button last June 23 when I was reserving for UHAUL Truck. I didn’t even know there’s a UHAUL storage. It was a mistake, we’ve never been to that place. I already made several calls requesting for the $91 refund.
EDUARDO B | Overall ExperienceStaff is very nice!
STEPHANIE O | Overall ExperienceVery good service. Very accommodating. Friendly staff.
Rosemary J | First Impressions💯Excellent service
Tranita B | Overall ExperienceThank you
BLANCA N | Overall ExperienceThe young gal at the front office (The pregnant one ) was very friendly And so helpful. Thank you for caring
LAURA A | First ImpressionsGreat location and supportive staff who understand the aspects of moving: in and around southern California.
allen l | Overall ExperienceNone
Loren E | First ImpressionsTanya was very helpful outstanding customer service.
Tranita B | First ImpressionsI’ve been with this storage company for a few years and I would have to say I have never met such wonderful staff! They go above and beyond for their customers. I don’t want to give any examples because there are just too many. I definitely would say you just have to go and see for yourself! They all have awesome attitudes and are willing to help whenever it’s needed. I appreciate this location so much, I’m telling you they are AWESOME! I’m so sad to leave because I’m moving away but my experience with them over the years has been the BEST!!!
Ardin S | Overall ExperienceEXCELENTE SERVICIO
MARIO A | First ImpressionsThe only issue is I was suppose to receive one month free rental per promotion and I did not. Please follow up with me thank you Stephanie Vasquez (323)776-0411
Stephanie V | Online Move InSabrina was really helpful and answered all the questions I had. I appreciate it, Great experience. Thanks for the help
MATTHEW S | First ImpressionsService was good. Parking is a bit scarce. Having to put that code in every time in and out is for the birds. And I can't BELIEVE you don't have an elevator. I am disabled and you're telling me that if the bottom floor is full you can deny me based off my disability? That's not cool
Jason T | First ImpressionsI came in during a really busy time (end of month) and even though things felt really unpredictable because of how many customers were coming and going and needing different things, the staff never stopped being kind and doing everything they could to help me whether it was helping me scan things or letting me borrow tools to take apart my belongings for storage they were always there. I'm truly grateful and I'm going to be recommending this facility to anyone who needs storage or truck rental.
Connor T | First ImpressionsVery efficient storage facility with excellent service with polite staff members to help out with the process of situating their clients
Abraham G | Online Move InWhen I came in, I had no direction and had no place to put my stuff. Tannya stepped up, got us in our unit and make sure that we had a the correct lock. If I could give Tannya and this store 10 stars I absolutely would. If Tannya worked for me personally, I would give her a raise.! Tannya and her crew knocked it out of the park for us and for that it’s 10 stars across-the-board thank you again Tannya!
STEVEN W | Overall ExperienceVery clean
Patti C | First ImpressionsThe second floor has no elevator access. Had to move in by myself and using stairs was quite difficult. But other than that great experience. Manager was awesome.
Ivan B | Online Move InEveryone was so friendly kind caring and helpful!
AMBER M | First ImpressionsRick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.
JAMES S | Overall ExperienceStaff is really nice and helpful
John H | Overall ExperienceGreat security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.
Mayra J | Overall ExperienceThe people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!
Ardin S | First ImpressionsNice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place
Brian S | Overall ExperienceGiving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! 👍🏼 I’d give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML
Max L | Overall ExperienceThey were awesome and great. Wish storage unit had an elevator but is only wish for there facility
Brian S | First ImpressionsGreaite manigment and varey hepfull even after houers
Michael Z | Online Move InThe facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!
Toni A | Overall ExperienceVery helpful and nice. Real people solving real problems
SABRINA B | First ImpressionsIncredible staff, accommodating & knowledgeable.
Toni A | First ImpressionsGood service
Susan F | Overall ExperienceRick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Thanks!
JAMES S | Overall ExperienceThis is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.
KATHLEEN G | Overall ExperienceAll staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.
SANDY O | First Impressions*****
MARIA R | Overall ExperienceI could not say it any better 5 stars on my book. Kudos to Rick's Team!
hugo r | Overall ExperienceOverall .***** Thank you guys
MARIA R | First ImpressionsThe whole crew was always amazing, thank you.
Marlon G | Overall ExperienceVery helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!
Paige S | Online Move InThe workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there
Esmeralda s | Overall ExperienceKeep up the superb work.
Marlon G | First ImpressionsOn the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business
chris h | Overall Experiencewe'll run business
James S | Overall ExperienceMy recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham
mike c | Overall ExperienceGreat Customer service
Marvin P | First ImpressionsFast and friendly
guadalupe h | First ImpressionsNo complaints at all. Friendly service.
leonard f | Overall Experience.
Francisco H | Overall ExperienceManager location and employees were very helpful and provided an outstanding service!
Cesar G | First ImpressionsWe gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.
Joshua P | First ImpressionsJosh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.
austin w | First ImpressionsI was dealing from another state and it was great.
josie r | Overall ExperienceEasy, fast and friendly.
Ofelia U | ReservationMy problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix
kenneth M | Overall ExperienceI had a great welcome. Thanks for all your help.
MARIA L | ReservationMark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.
ALBA F | Overall ExperienceU-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎
michael e | Overall ExperienceThank you
griselba c | Overall Experience