Customer Reviews for U-Haul Moving & Storage of Clarksburg

2,782 reviews

1119 Anmoore Rd   Bridgeport, WV 26330
(I-79 Exit 117 - East On Rt 58 1/4 Mi On Left)

(304) 623-9045

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(304) 623-9045

1119 Anmoore Rd
Bridgeport, WV 26330
(I-79 Exit 117 - East On Rt 58 1/4 Mi On Left)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff here are ALWAYS friendly and professional!

Stanley B. 
Rating:
5.0

I have rented a trailer every year in June for the last 6 years as well as a few other times for misc trips. The first year I rented in June (2017) was okay until we were on the way home and blew a tire. They left us on the side of Ohio/Pa turnpike for 4 hrs and to make matters worse it was in a construction zone. I finally called AAA and they came to help us but every year since has been okay. This year's trailer was the best trailer I've ever rented! Very clean and better trailer brakes that any unit I've ever rented. It pulled great!

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

I know I have appt for tomorrow. I really need to talk with you guys. 5408715559

deborah c.  |  Overall Experience 
Rating:
1.0

You want info please call this has been the worst experience I've ever had with U-Haul

Danielle R. 
Rating:
5.0

Nothing to improve. All personnel were excellent including Shena with storage help!

Jerry M. 
Rating:
5.0

Quick and easy experience; will rent again.

Jeremy S. 
Rating:
2.0

Every time I come here in the morning to get a truck theres only 1 person working and theres always a line of customers you need more than 1 person working in the morning

Robert N. 
Rating:
4.0

The customer service here is amazing 👏 well done ladies and gentlemen

Phillip S.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly! 👍🏻

Anita K. 
Rating:
5.0

Customer did not leave a comment.

Krysta O. 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Customer did not leave a comment.

Linda O. 
Rating:
5.0

Personally , there was nothing I saw yesterday that I would change . I was treated great , the price was awesome . When I brought my truck back your cleaning girls jumped right in and started wiping everything down for the next renter . Of course you could always use another employee or two . Keep up the good work .

tom S. 
Rating:
5.0

Have rented from this location several times, awesome facility run by awesome people!

DOUGLAS C. 
Rating:
5.0

Nothing everyone there was super helpful and great

Chase C. 
Rating:
5.0

Two men working on afternoon shift we unprofessional. One was high and laughing at everything. The other kept ignoring customers to take personnel texts. Waiting time approximately 35 minutes.

Donnard W. 
Rating:
1.0

Poor customer service and management. My reservation was a mess and was told I couldn't get the truck I reserved. 45 minutes later, I finally get the truck. I was overcharged and attempted to contact manager multiple times with no return phone call. Absolutely terrible service. I would not recommend uhaul to anyone.

Amanda S. 
Rating:
5.0

Very efficient service...in and out.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Marla J. 
Rating:
5.0

Customer did not leave a comment.

timothy B. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
4.0

Staff was attentive and got me on my way as soon as they could. Return was quick and simple.

Patrick Michael M. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

MIRANDA M. 
Rating:
4.0

I had a reservation at a Morgantown location that was made over a month in advance. I get a call the day before that U-Haul does not have vehicles. They transferred my reservation to Uniontown, not convenient. Luckily, this location had a smaller truck. Please call sooner if their are problems.

Alderson B. 
Rating:
5.0

I've rented from this location more than 10 times. The equipment and location is the cleanest I've ever seen at a U-Haul. Only issue I have is the U-Haul network the facility was using continued to give us problems. I was there for over 90 mins trying to scan my Drivers License. I ended up going online and reserving my trailer. We still had issues even after I made the reservation online and did the skip the line online check-in. After almost 2 hours we got it figured out.

Matthew D. 
Rating:
2.0

This location is severely understaffed. The staff is indifferent to the needs of customers, and one may expect long lines for even the most simple requests. Uhaul has no real competition for the services they provide, and the attitude of "If you don't like it here, you can always go somewhere else" is very apparent.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

martin B. 
Rating:
4.0

Check engine light was on. They told me that the fuel was on fuel and bring it back filled...However, after travelling ONE MILE, THE GAUGE WAS NOT ON FULL, BUT 1/2 BETWEEN FULL AND 7/8THS OF A TANK. I MADE THREE CALLS TO THE HELP DEPT. AND GOT CUT OFF THE FIRST TWO TIMES. The third time, I finally got ahold of the customer service and told them of a previous incident when I picked up a 26' diesel in Gettysburg, PA and told it was full.. I pulled into a bad station 3 miles away and that truck took 7 or 8 gallons of diesel fue l...UHaul was contacted and was told I would get a refund on the drop-off, but had to wait a month for that refund...

Robert W. 
Rating:
5.0

only one person working and he was very friendly and helpful but needed help with customers.

Bill S. 
Rating:
5.0

I requested closer to home pick but they could not meet the request. .

Joseph G. 
Rating:
5.0

Kyle at this location is the only thing keeping it running at this point.

ChaseBryant C. 
Rating:
2.0

Have more staff to check people in. We waited an hour to get our truck. The check-in guy was very knowledgeable but wasn't very personable. He should've been able to communicate with outside staff to do outside work so he could stay inside to take care of customers.

SUSAN A. 
Rating:
3.0

You had one guy there working just being rude and a flat out asshole but the women you had was very nice to deal with and would recommend her more often.

Timothy C. 
Rating:
5.0

Would recommend more help. Poor man was working alone but doing a good job even with a walking cast.

KIMBERLY G. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Nothing

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

I had a fabulous experience with this U-Haul Center. Everyone was helpful and polite.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

My blankets were not included even though I paid for them.

Jeffrey C. 
Rating:
5.0

Kyle was very helpful in renting van and allowing me to add days of rental

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Excellent customer service

james C. 
Rating:
3.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Customer did not leave a comment.

Shaun P. 
Rating:
5.0

The company/owner really needs to help his employee with the bad foot. This guy can't walk and claims the injury happened on site. He walks constantly and it does t help his recovery. I felt bad for him and he does t feel supported by his employer. Get him one of those carts for people with foot injuries and he can get around and keep weight off of it and become more productive sooner with healing. Doesn't look good with that kid hobbling around. To hear it is a work injury makes it worse.

Fletcher P. 
Rating:
5.0

Very nice service thank u

Deena K. 
Rating:
5.0

everything was great

Garry K. 
Rating:
5.0

Customer did not leave a comment.

vincent O. 
Rating:
5.0

I was able to reserve a trailer through this location very easily. A few days later I picked it up and returned it. Picking up and returning was a very quick and simple process. Each employee I worked with did an excellent job! Thanks! I am a happy customer!

jeff H. 
Rating:
1.0

I rented a car hauler. I had it for 10 minutes and realized it would not haul what I was picking up. I returned it. For 10 minutes I was charged the full $67….. never again will I rent from them!!!!

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

I was pleased. The young man who waited on me was kind and professional.

Donald H. 
Rating:
3.0

I put gas in the unit to where I picked it up, but still got charged for 4 gallons of gas at $19.80 for going 24 miles. I don't believe that is correct.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
3.0

Each time I have been inside the line is backed up and I have to wait a very long time.

Tricia P. 
Rating:
3.0

Truck was clean and well maintained, but there was a red, sticky substance that had been spilled in the middle of the dash that had not been cleaned from the previous use. Otherwise, it was a good experience.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

Ricky N. 
Rating:
5.0

Both service technicians were very helpful and got us on the road quickly.

ALLEN R. 
Rating:
5.0

The workers were extremely helpful and nice.

Marie D. 
Rating:
3.0

Customer did not leave a comment.

Marlin F. 
Rating:
5.0

The young man who assisted us at the Bridgeport location was great! Helpful, smart and efficient.

PATRICK P. 
Rating:
4.0

Your staff of two did a great job of getting people checked in. When the line was 5 deep, your second employee who was on the lot came in and assisted. Explained everything and sent me on my way. I'll use this location again if I need to.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
1.0

I was charged for fuel that I put in the truck. I have the receipt and put it in before I brought truck back. They lied and said it was below where I put it. And I have pics of where the needle was. Poor servicing.

Benjamin C. 
Rating:
1.0

disputing previous damage to rental unit even after submitting pictures of the damage. would not recommend this location to anyone. Very dissatisfied with UHaul Anmoore WV. Will not be back.

David Lee V. 
Rating:
3.0

On the trip, the check engine light came on and the emergency brake light was on even though the brake was not engaged. It caused us to stop on the side of the interstate to check it before going back to the our place to unload. We told the service center when we got back, but they didn't seem too concerned. Hopefully it gets checked out before someone else takes it

Julia B. 
Rating:
5.0

exceeded all expectation

Eric K. 
Rating:
5.0

My truck leaked water in 4 different places. When I tried to get something done about it I was just strung along and put in circles

Katel P. 
Rating:
5.0

as a past resident of mt. clare wv- i have watched this lil business grow up from a wide spot in the curve to a wonderful facility today-- the young man that checked us out was pleasant and he was looking forward to the new location - i hope the owners of the franchise there at anmore reward this young man well for his labor-

Susan H. 
Rating:
5.0

Excellent location. Major Uhaul store with lots of equipment and additional items avaliable if needed. Even had a rentable Uhaul bike.

Thomas H. 
Rating:
5.0

Staff is always nice and helpful.

Kelly H. 
Rating:
5.0

My vehicle was ready on time, and both checkout and return were quick and easy. Not my first rental there, and won't be my last!

Marie B. 
Rating:
1.0

Was charged an extra $37.00 for an unknown reason even though the gas was filled up when returned. Staff is rude. Will not be using this location ever again.

Charli C. 
Rating:
4.0

The male customer service representative was professional.

Jermiah H. 
Rating:
4.0

Returning the trailer was quick & efficient.

john M. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
1.0

Have corporate return phone calls or make the phone calls they say they will make. Make sure the customer knows exactly what all the charges will be before he employs you. Your lack of communication and poor customer service has cost me several hundred dollars and a lot of logistic chaos. I don't expect any tradesmen how to do their job but I expect them to do what they say they will do. Your customer service is absent and lied to me on more than one occasion. The only persons that were remotely competent were the Anmore manager and the person that took my initial call to customer service. Will I ever recommend U Haul? What do you think. Again a lot of effort on my part and I doubt anyone reads these damn comments.

Thomas P. 
Rating:
5.0

Great people to work with

William John O. 
Rating:
4.0

When I picked up the truck one of the tires were under inflated. This should have been tended to before renting the vehicle.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

wesley H. 
Rating:
5.0

The young man ( don't know his name ) that checked my uhaul in was extremely polite and helpful. His personality is an asset to your buisness.

Robyn A. 
Rating:
4.0

Customer did not leave a comment.

Joyce F.  |  Overall Experience 
Rating:
2.0

When I arrived there was no indication of where to park so I parked close to the equipment return and asked an employee who was out side if I was in his way he (with a bad attitude) said “yeah, try a parking spot”. After picking up my tow dolly and getting to my location I noticed the safety step that secures the car on the drivers side was completely broken. And there's was a huge hole in the fender. Feel free to email me, I took pictures. I returned my trailer maybe 2 hours after I rented it bc I only needed it for a short time and when I returned it the guy was was again very rude. I let the other guy know I returned it and he said “I'll check it in” almost a full 24 hours later it was checked in according my account on your website. Not to mention I called 3-5 times to ask about it and I always got instantly threw on hold (ring..ring..”please hold” never came back. Or the phone just ring and rings with no response. I wish I had this guys name bc he was SO RUDE. He was a taller guy. With facial hair. Working the morning of 3/21/22 around 9am. And he drives a black dodge ram (I seen him back back and forth to it a lot) this guy was so rude and the whole time I was in there all he did was complain about his job and how “they won't train anyone else, and I'm tired of being short handled. If the phone rings let it f****ing ring”. That's no way to talk in front of customers. If it want for Kyle (who wasnt there at the time) I'd never come back to this location as long as that guy is there. The trailer wasn't upkept. That guy was rude… not a happy rental experience from that guy.

Dylan C. 
Rating:
4.0

Customer did not leave a comment.

Stanley P. 
Rating:
4.0

Customer did not leave a comment.

Dustin L. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

The place was nice. Customer service was pretty crappy. Took us 20min to get waiting on.

Leah S. 
Rating:
2.0

The guy that was working when I picked up was rude..never again will I rent from uhaul again

Mary K. 
Rating:
4.0

There were lots of customers & only one employee working at this location. Took over an hour to pick up or auto transport on a Friday morning at 7:30 to 8:30.

Mike L. 
Rating:
4.0

Customer did not leave a comment.

Gerson V. 
Rating:
5.0

Customer did not leave a comment.

Shane L. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

Bobby B. 
Rating:
4.0

I had a tire on the U-haul trailer that I rented blow out while traveling south on I79 The people at U-haul Help and the people at the rental center were very helpful in unsung a solution to the issue.

Jeffery Allan N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN KEITH P. 
Rating:
5.0

Customer did not leave a comment.

Brian Keith P. 
Rating:
1.0

They forgot to tell me that I was to get a lock for my unit and I couldn't move anything the first night I had it and I only have til 5pm to get everything out n to the storage unit but my car is not running right and I had someone who was going to get me moved out that night and now I can't get them to because they work. So now I may loose everything I have

Hollie F.  |  First Impressions 
Rating:
5.0

The service rep was extremely helpful and very courteous.

John G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donnita P.  |  Overall Experience 
Rating:
1.0

I was charged extra for not having a certain lock on my unit. I bought a lock the first month bit it didn't fit the unit and they said it would. That is why I said I had a bad experience. 20 extra over a lock that I bought that didn't fit.

Bradley W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donnita P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  First Impressions 
Rating:
5.0

Jerry’s and Jeffrey were very helpful. The bathroom could have been cleaner but it was a nice experience

Christy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVARO S.  |  Overall Experience 
Rating:
5.0

Everything was easy to do and understand. Staff always helped me promptly. My items were the same as I left them 2 years ago, not even spiders got in.

Jacob F.  |  Overall Experience 
Rating:
5.0

They worked with us in relation to our moving situation. Their manager and staff was very professional . Thank you

olivia s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert William L.  |  Overall Experience 
Rating:
5.0

I would definitely recommend!!!

Clanae D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelcee a.  |  Overall Experience 
Rating:
3.0

I feel I overpaid significantly for the space I rented. I feel I could have gone other places for a better price in this area. The staff at this location were very helpful and this is no reflection on them or their abilities. Overall. I remain unimpressed by the Uhaul brand.

Carol O.  |  Overall Experience 
Rating:
5.0

Great

James S.  |  Overall Experience 
Rating:
5.0

Kyle Lanham and the rest of the staff were very friendly and helpful with our move from Colorado. Could not have asked for a better experience.

michael e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Norman S.  |  First Impressions 
Rating:
5.0

I was very pleased with the thoughtful attention I was given to all of my needs. A big thank you to your staff, they were great.. I would not hesitate to recommend them to all of my friends.

deborah a R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

siomara a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy E.  |  Overall Experience 
Rating:
5.0

This was first time using a storage rental. They where very willing to help me. I couldn't of met nicer people. They even brought a cart out so I could load everything on it so I wouldn't have to make so any trips. He told me about how I can use their carts anytime. Something I didnt know and was VERY excited to know this....

Shari W.  |  First Impressions 
Rating:
5.0

We had a wonderful e presence at uHaul. We rented our storage unit for 4 years and felt our experience the entire time was exceptional. We simply had an opportunity to downsize a bit more, which no longer required the use of a leased unit. Thank you for a great experience.

KIRK C.  |  Overall Experience 
Rating:
4.0

The only thing is my storage was due on the 15th of march and i moved out on the 3rd and was not offered a refund for the 2 weeks i had left that i paid for

Karen G.  |  Overall Experience 
Rating:
5.0

I loved my experience with this store! I first went there to get boxes for my upcoming move. From my first trip there they were friendly, helpful, and kind. There was not enough they could do.

cheryl c.  |  Overall Experience 
Rating:
5.0

Convenient, easy access, great service.

robert f.  |  Overall Experience 
Rating:
3.0

The computer system sucks. I signed up for autopay and it did not happen, I wound up paying late fees... Mice got into two of my boxes...

max p.  |  Overall Experience 
Rating:
5.0

Truck was bigger then what I needed....but customer service was great

nowland a.  |  First Impressions 
Rating:
5.0

Great, helpful staff!

Cara T.  |  Overall Experience 
Rating:
5.0

Great facility. Friendly staff. Would use again.

Robert P.  |  Overall Experience 
Rating:
4.0

All my needs were met as I was first in line however there was only one employee onsite so others who showed up after me were required to wait. Personally, my experience was good and will be back.

eric k.  |  First Impressions 
Rating:
1.0

The person who signed us up was new and inexperienced which was not the problem. The problem was that the manager refused to help him and played on his phone the entire time ignoring clerks questions

joe a.  |  First Impressions 
Rating:
4.0

No comment

Deborah S.  |  Overall Experience 
Rating:
5.0

Great employees and great service.Will use there service and products again.

Dorn M.  |  Overall Experience 
Rating:
4.0

I made a reservation and when I got there I was told there wasn’t a climate controlled unit available, even though I had the confirmation email. He did find me one but you need a better process.

MICHELLE R.  |  First Impressions 
Rating:
5.0

Knowable employees and great service

Dorn M.  |  First Impressions 
Rating:
4.0

The guys in the office were very friendly and willing to help when I lost my key. I’d store my extra stuff there again if necessary.

LAURIE W.  |  Overall Experience 
Rating:
1.0

I’ve tried calling numerous times to find out the status of my belongings and got a call today. I called back and was told my info would get passed along and never was contacted back

Richard p.  |  First Impressions 
Rating:
4.0

We were very happy with the service. Easy access and clean environment. We had an upper unit and the stairs made it a bit difficult. However, we did have an option when we chose our unit. Pleased.

mike f.  |  Overall Experience 
Rating:
5.0

No complaints!

LYNN E.  |  Overall Experience 
Rating:
5.0

We were very pleased with our time renting storage from this U-haul facility. The staff is always friendly and helpful. We will definitely reccomend them and if we ever need storage again they are it

Mary K. K.  |  Overall Experience 
Rating:
4.0

Now knowing that Uhaul will not prorate reimbursable of an early move out has me question what the actual customer relationship this giant company has, and how it can prey on the average storage user.

Geoffrey F.  |  Overall Experience 
Rating:
5.0

My favorite Uhaul place! Employees are awesome... Friendly and always willing to help in any way they can. Being in the military, they even coded my unit so I didn't have to worry about it. Thanks!

Melissa B.  |  Overall Experience 
Rating:
5.0

Kenny and John were both GREAT to work with! They are very knowledgable, respectful and friendly! I would highly recommend this UHaul location!

Gigi V.  |  Overall Experience 
Rating:
4.0

👍

Anthony D.  |  Overall Experience 
Rating:
5.0

I experienced some of the friendliest people representing uhaul at the mobile hwy. Pensacola FL location and the Clarksville wv. A customer couldn't ask for better service.

BRIGGETE C.  |  Reservation 
Rating:
2.0

Paid the extra money to rent a climate controlled room as I have done the last three years so I didn't have to worry about mold and this year when we picked our stuff up it was all COVERED in mold..

Karin D.  |  Overall Experience 
Rating:
5.0

We are extremely please with your services. Thank you!!

Mary K. K.  |  Reservation 
Rating:
5.0

Great facility overall. Staff was great!

Sara M.  |  Overall Experience 
Rating:
2.0

They over charged my by a day that’s bad business if you ask me

rhonda g.  |  Reservation 
Rating:
1.0

My reservation was canceled without my knowledge and when I arrived I was given the option of a unit WITH NO ROOF or a unit half the size of the one I originally reserved.

Hilary A.  |  Reservation 
Rating:
4.0

The unit reserved for me by was not available. However, the gentleman at the Clarksburg location was great! I had to choose a more expensive unit ($30 more) but due to the free month, I took it.

Yann N.  |  Reservation 
No reviews have been submitted for this location.

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