Customer Reviews for U-Haul Moving & Storage of Clarksburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Clarksburg

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Richard G. on

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David F. on

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John went out of his way to provide excellent service. I really appreciated the extra lengths he went through to make my rental all it could be

Yvonne B. on

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There is a Uhaul a mile from where I live and I am unable to pick up trucks at that location.The dolly and the bags that are in the truck take up space. Should only be in there if the customer requests them.

Barbara W. on

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I went in waited 10 min guy was with some guy sitting down watching videos. I asked for help he said someone would be with me shortly. Still watching a video. Finally came up front and waited on me. Was going to get the van and the one guy stopped him again and they were watching a video he finally went and got my van. Older dark haired gentleman. The young man when I returned it was great. Courteous and efficient. The older man needs to learn how to treat customers. I won’t be back to this location

Greg S. on

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charlotte Q. on

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Great staff..took good care of me

Debora P. on

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Adena H. on

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William F. on

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Make it so you can get your moving truck into where your storage unit. Charge a reasonable price for the storage unit. Getting out asap

Thomas Paul B. on

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Julia T. on

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nowland a. on

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Truck was bigger then what I needed....but customer service was great

Everett P. on

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Cara T. on

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Great, helpful staff!

Thomas S. on

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Assuming the charges for the auto transport will be backed off of my credit card all persons did a good job and served me well. Thanks Tom Spruill

Deborah Jean M. on

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cathy C. on

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The truck needed a serious cleaning. The folks there are very helpful and friendly!

Robert N. on

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mary K. on

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it was ok

Mark S. on

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MARIO F. on

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Great service!

Norman Anthony T. on

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Mark Jeffrey M. on

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William Franklin D. on

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Devan Michael M. on

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Trailer had lots of grass in it and the left turn and left brake light didn’t work

sherry G. on

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Don A W. on

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marsha F. on

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Both customer service representatives were helpful.

david H. on

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Kenny Schindler did a very good job. timely. No problems.

Jeffrey W. on

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Easy,fast and helpful staff.

brandon B. on

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Ron H. on

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Customer service representative was very knowledgeable and friendly.

Terry W. on

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The place is a mess inside and the folks that work there seem to be overworked.

Brandi Mari W. on

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Yes there was faulty equipment on your behalf. Someone had already repaired it before. Do i need to call a corporate number to get the situation taken care of. It almost caused me to have an accident. Please ask the dealer to keep up on the maintenance of the rentals.

Steve S. on

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Steve P. on

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Nothing

Paul L. on

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Robert P. on

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Great facility. Friendly staff. Would use again.

eric k. on

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All my needs were met as I was first in line however there was only one employee onsite so others who showed up after me were required to wait. Personally, my experience was good and will be back.

joe a. on

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The person who signed us up was new and inexperienced which was not the problem. The problem was that the manager refused to help him and played on his phone the entire time ignoring clerks questions

Deborah S. on

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No comment

Dorn M. on

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Great employees and great service.Will use there service and products again.

MICHELLE R. on

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I made a reservation and when I got there I was told there wasn’t a climate controlled unit available, even though I had the confirmation email. He did find me one but you need a better process.

Dorn M. on

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Knowable employees and great service

LAURIE W. on

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The guys in the office were very friendly and willing to help when I lost my key. I’d store my extra stuff there again if necessary.

Richard p. on

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I’ve tried calling numerous times to find out the status of my belongings and got a call today. I called back and was told my info would get passed along and never was contacted back

mike f. on

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We were very happy with the service. Easy access and clean environment. We had an upper unit and the stairs made it a bit difficult. However, we did have an option when we chose our unit. Pleased.

LYNN E. on

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No complaints!

Mary K. K. on

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We were very pleased with our time renting storage from this U-haul facility. The staff is always friendly and helpful. We will definitely reccomend them and if we ever need storage again they are it

Geoffrey F. on

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Now knowing that Uhaul will not prorate reimbursable of an early move out has me question what the actual customer relationship this giant company has, and how it can prey on the average storage user.

Melissa B. on

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My favorite Uhaul place! Employees are awesome... Friendly and always willing to help in any way they can. Being in the military, they even coded my unit so I didn't have to worry about it. Thanks!

Gigi V. on

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Kenny and John were both GREAT to work with! They are very knowledgable, respectful and friendly! I would highly recommend this UHaul location!

Anthony D. on

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BRIGGETE C. on

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I experienced some of the friendliest people representing uhaul at the mobile hwy. Pensacola FL location and the Clarksville wv. A customer couldn't ask for better service.

Karin D. on

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Paid the extra money to rent a climate controlled room as I have done the last three years so I didn't have to worry about mold and this year when we picked our stuff up it was all COVERED in mold..

Mary K. K. on

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We are extremely please with your services. Thank you!!

Sara M. on

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Great facility overall. Staff was great!

rhonda g. on

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They over charged my by a day that’s bad business if you ask me

Hilary A. on

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My reservation was canceled without my knowledge and when I arrived I was given the option of a unit WITH NO ROOF or a unit half the size of the one I originally reserved.

Yann N. on

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The unit reserved for me by was not available. However, the gentleman at the Clarksburg location was great! I had to choose a more expensive unit ($30 more) but due to the free month, I took it.